When I make a call and hold the phone to my ear, the screen switches off as it should. However, when taking the phone away from my ear again the screen does not return, and I have to use the on/off switch to bring it back to life. This is very inconvenient during calls if I need to access the device, and it also means that at that the end of calls it takes several seconds before I can hang up. Can anybody advise me, please, what I need to adjust in order to rectify this?
Many thanks.
Not sure about the first part, but I'm pretty sure that I read somewhere that you can use a brief press on the On/Off button to hang up a call. Might be quicker than waiting for the screen to reappear.
My wife's Infuse was doing the same thing to her. It ended up being a clear screen protector that was part of her case (Ballistic HC) that was the culprit. Although it was perfectly clear, it seemed to be enough to interfere. She cut that part out of the case and no more issue. Do you have a screen protector on your streak?
lordmorphous said:
My wife's Infuse was doing the same thing to her. It ended up being a clear screen protector that was part of her case (Ballistic HC) that was the culprit. Although it was perfectly clear, it seemed to be enough to interfere. She cut that part out of the case and no more issue. Do you have a screen protector on your streak?
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This happened alot with my old Tilt-2. It took the prob a step further. When i placed the phone to the ear while on a call, the screen went black as expected. But it also muted the sound, so, the person on the other end could not hear me. had to make calls with keypad extended to force light to stay on. Not sure what causes your Streak issue.
Hi
I downloaded an applcation frim Andriod Market.Its called call light.It works well and this issue has been solved.
Sent from my Dell Streak using XDA App
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Ok... I apolagize in advance if this has been muted before, but I really dont know what to search for.
My problem is, that when i make a call the screen turns off, ( As it should ) but when Im asked to tap in an extention number or 'press 1' etc I cant turn the screen back on, all the soft keys light up but the screen refuses to come back on untill I end the call.
If I dial in the number and the screen goes blank on connection, some times im able to turn on the screen if I move quickly enough and press the sta key.
Im running a htc hd2 with an the latest energy rom.
ditto
have the same problem, would love to find a solution...
Same problem here so I D/Ld Phonex from Iconsoft. Really like this a lot better and is so much more user friendly.
I'm not sure if you're having the same problem I was, but it sounds very similar...
What I discovered is that at the upper left of my screen protector, there are two round cutouts for the proximity sensor. The screen protector has never adhered very well at this point, and it was pulled away from the glass, causing the phone to belive that it was constantly near a face, and blacking out the screen.
I discovered this after being so frustrated that I removed the screen protector, and *voila!* the telephone worked as advertised. I used a hair dryer to warm the screen protector to re-adhere it, and the phone still works properly, but I don't know for how long.
I understand that there is a registry setting to disable the proximity function for the phone, but I haven't gone to this length.
I hope this helped!
I had the same problem till i change te Radio version to 2.10 or above then it disappeared
I have the same problem, screen protector causes this problem for me....
Hello all.
I recently purchased a used streak in the UK running the 2.2 o2 update and I'm having issues with the screen.
Every time I receive a phonecall and put the phone to my head to talk the screen powers off as a result of the proximity sensor doi. Gonna its thing. After hanging up the screen becomes unresponsive. At first I couldn't even turn the screen back on using the power button. I managed to get around this by installing the nolock application. Now the screen powers on the it 90% of the time but won't respond to touch at all. The only way to make it respond is to power the device off and on again by holding the power button in.
Has anyone else had this issue or know anything about it?
I have read about people not from being able to unlock the screen but no one has the phone call issue. I have tried the screen calibration but that hasn't made any difference. Neither has carrying the phone screen side out in my pocket.
Using the supplied headset enables me to make and receive calls normally but I'd really like to solve it as this isn't always practical.
Help would be much appreciated!
ThankThanks.
Sometimes it takes a few seconds for screen to come on after a phone call but I've never had complete unresponsiveness. My recommendation would be to perform a factory reset and if that doesnt resolve anything try a different rom (stock roms can be flashed without rooting so you can always restore 319 if things dont work and need to return the streak). If things still dont get cleared up I would probably send in the streak for a new one because that's a pretty big issue.
Hi everyone,
funny thing happened to my Mozart. Whenever I make a call the screen shuts off like it should, but it doesn't turn on again when i remove it from my ear until the call has ended.
Which works fine if the other person hangs up, but it means I can't hang up. Whenever I reach a voicemail i have to take out the battery to hang up!
First i thought it was a rom issue, i had just gotten my hands on the mango beta when i first noticed it. I thought it might be buggy.
But the problem remains after hard reset and flashing with a different rom (pre-nodo & nodo).
I found out that the sensor still works. The screen is reactivated when i shine a bright light (halogen spot or so) onto it - but only for as long as the source shines onto the sensor, else the screen shuts off again. wierdly enough, direct sunlight doesnt seem to be enough to trigger it anymore.
since i upgraded my phone with a 32GB microSD I guess I'm not eligible for warranty, huh? but im pretty sure it happen long after and i didn't accidently break something while opening the phone.
very weird... any ideas?
I had this problem on the weekend.
I removed the matt screenGUARD, and the problem disapeared.
Also you can reactivate the screen by pressing the on/off button...
thanks for your comments.
unfortunately, I don't use a screen protector and the standby-button doesn't work during a call
I have this problem also, with stock 7392 rom. The sensor seems to work when dialing, but stops a short time after a call is connected.
The power button works for me to turn the screen back on however...
Where is the proximity sensor ?
where on the device is the proximity sensor located?
I have been having difficulty with the screen not switching on during phonecalls and I have to remove battery to end outgoing calls. Pressing the power button doesn't help either. I don't have a screenguard to remove.
The problem started not long after, but not immediately after my daughter dropped the phone down the toilet. It took a few days for the phone to gently dry out and it worked again except for some residual water between the screen and the glass.
Richard Fantom said:
where on the device is the proximity sensor located?
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The sensor is about 1 cm to the top and right of the htc logo. It's barely visible and it is dark violet. (Or something like that, I am not very good at naming colours.)
Anyway, I sometimes also experience problems with sensitivity with HTC Mozart, mostly during calls, especially when the proximity sensor has been activated. Sometimes the home button freezes after a call... It's a bit annoying.
So just recently, I noticed that whenever a call ends, the screen remains black and the proximity sensor is still on (red). I've tried pressing the unlock/lock button, but nothing happens. I know the call has ended because I hear the 'ring' that it makes. I've tried it with and without "The power key ends calls", no difference. I have not flashed anything different recently. The only solution I found was to hold down the power button until it restarts, but when someone calls, I have to repeat the process all over again. It was never like this until today. Does anyone know of a solution?
I'm currently on UnNamed 1.3.2 with Entropy's 1/2/12 DD
I'm currently having the same problem with the stock (rooted) ROM... Occasionally after a call, the next time I try to activate the screen, it just stays blank. Sometimes after a call, it's similar to what you described with the end button call staying red and the screen frozen. I have to hold down the on button for 5-10 seconds to reboot the phone. This phenomenon just started about a week ago. The phone has been working flawlessly until then.
I thought that maybe it's some app update gone astray.
knimrod said:
I'm currently having the same problem with the stock (rooted) ROM... Occasionally after a call, the next time I try to activate the screen, it just stays blank. Sometimes after a call, it's similar to what you described with the end button call staying red and the screen frozen. I have to hold down the on button for 5-10 seconds to reboot the phone. This phenomenon just started about a week ago. The phone has been working flawlessly until then.
I thought that maybe it's some app update gone astray.
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I forgot to mention that I found the culprit, it was my screen protector. I had ordered one of SGP's screen protectors since a lot of people were saying it was good, but when it finally arrived, I noticed that it was very sticky and had covered over the proximity sensor. Over the coming days, the screen protector attracted dust due to it's stickiness when I put it in my pocket. You can probably guess what happened, dust was covered over the area of the proximity sensor, causing it to malfunction like that, but after I took it off, all was well, and now I'm rocking my phone half naked - case but no screen protector. I think I'll leave it like that from now on, gorilla glass feels and looks awesome
Is it possible to keep the Honor 10 screen on during calls. These days one is frequently asked to press number keys to get into phone inquiry systems etc. These systems often do not give one very long to "Press 1 to speak to what we laughingly call customer service" or whatever, and trying to get the screen to wake up again in a hurry after (presumably) the proximity sensor has turned it off is a pain. It would be handy if it could be set to stay on during calls and, preferably, revert to the normal behaviour after hanging up. There may be a way, but a fairly long search around Google and what passes for a user manual didn't find anything useful. Any ideas, please?
it will stay awake as long as you are looking at it.
Sent from my COL-AL10 using Tapatalk
I usually use the speakerphone or a earphone for such a call. The screen will not be off for as long as you don't put the phone near to your ears or cover the proximity sensor.
ykkhern said:
I usually use the speakerphone or a earphone for such a call. The screen will not be off for as long as you don't put the phone near to your ears or cover the proximity sensor.
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I've just made such a speakerphone call and the screen turns off after a couple of minutes. Luckily, I haven't set the power switch to end calls, because the only way to get back into the call was to press the power switch to wake the screen (as far as I know there is no double tap like my old phone or any other action to wake it). I still need to be able to keep the screen on until the call hands up - but it looks as though there is no way to do it. Thanks for the idea, anyway.
kooldude7285 said:
it will stay awake as long as you are looking at it.
Sent from my COL-AL10 using Tapatalk
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When you say looking at it, do you mean close to the phone and looking directly at it! I've just been using the phone on a stand for a speakerphone call and the screen turned off - however I was a couple of feet away from the phone and writing as I spoke, so I wasn't staring directly at the phone. It's not usually possible to make a call like that and have the phone directly and closely in front of me at all times. From what I've heard here and elsewhere It would appear that there is no way to make the screen stay on during a call - which is the only thing that would help. Thanks for your reply, anyway.