Hello all.
I recently purchased a used streak in the UK running the 2.2 o2 update and I'm having issues with the screen.
Every time I receive a phonecall and put the phone to my head to talk the screen powers off as a result of the proximity sensor doi. Gonna its thing. After hanging up the screen becomes unresponsive. At first I couldn't even turn the screen back on using the power button. I managed to get around this by installing the nolock application. Now the screen powers on the it 90% of the time but won't respond to touch at all. The only way to make it respond is to power the device off and on again by holding the power button in.
Has anyone else had this issue or know anything about it?
I have read about people not from being able to unlock the screen but no one has the phone call issue. I have tried the screen calibration but that hasn't made any difference. Neither has carrying the phone screen side out in my pocket.
Using the supplied headset enables me to make and receive calls normally but I'd really like to solve it as this isn't always practical.
Help would be much appreciated!
ThankThanks.
Sometimes it takes a few seconds for screen to come on after a phone call but I've never had complete unresponsiveness. My recommendation would be to perform a factory reset and if that doesnt resolve anything try a different rom (stock roms can be flashed without rooting so you can always restore 319 if things dont work and need to return the streak). If things still dont get cleared up I would probably send in the streak for a new one because that's a pretty big issue.
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hi guys,
i'm having this really wierd problem just started couple of hours ago, ok so the problem is that when i reboot my phone and get into windows mobile or android everything works perfectly however as soon as i power off and wake up the phone the touch screen stops responding completely and the only way i see is to hard reset the phone again and i have no idea whats causing it i changed roms , changed radio and yet i still have this problem so someone please help me out, i don't no if the touch screen is messed up or what
because the touch responds perfectly the way it should when i reset my phone but after i power off the screen and wake up to the lock screen i can't unlock the phone b/c it won't respond to my touch after that
so please help out guys
thanks
hm... try hard-reseting the phone. but back up your data first using some backup software like sprite backup
Tried that as well no luck any other suggestion guys
Sent from my HTC HD2 using XDA App
I had the exact same problem, and I had to hard reset everytime, but as soon as I would press the end key it would be unresponsive. What I learned is that right after you hard reset you should only try waking pressing other keys than the end key and let it go to sleep by itself. Also did you use any EVO android builds, or Android at all, not sure if it's relevant, but that's where it all went wrong for me with the EVO build. I do find it quite odd that quite a few people are experiencing the same thing with the touchscreen and it also seems that there really isn't a solution to this. I had to send it in for a repair, and it got fixed pretty quick. Perhaps this needs to be investigated more.
i have same problem with my htc hd2
it is so annoying. i will send to repair service too..
hey i have the same problem too ! did you installed the new c0okies home tab ? because i did and after that it start it messing up.. well i did a thread yesterday about this.. the only responses i got was to send it back to repair. I just did not turn off the screen for nothing today during the whole school day it almost finisihed the whole day, it last it me about 6 hours without turning off the screen, otherwise the touchscreen becomes unresponsive.
Temporary fix/test
I just fixed it temporarily, i fixed it by taking off the battery cover and pressing down on the htc logo (below lcd) and pressure on both the front and back of the phone where the htc logo is.
if you do this and it fixes it, you most likely have a dodgy lcd/digitiser flex ribbon cable.
I know there are hundreds of threads and articles posted about HD2s freezing with the lock screen but this issue seems different to me. My problem is that whenever I lock the phone the touch screen will freeze entirely. I thought a work around may be to install a different lock screen. After installing that I can get past the lock screen but the touch screen still is not responsive. I have no idea what to do. I already did a hard reset and it still does it. I would like to add that it is completely consistent. It happens every time without fail. In order to even use the phone I have to pull the battery and I get one use out of it before it locks and I have to pull the battery again. Does anyone have any suggestions? I would really appreciate it..
Update: I flashed the original ROM to my phone and the freezing problem still exists.. I have no idea what to do at this point.
Update 2: Narrowed down the problem to being the physical "power/end/lock" button. If I slightly press it but not fully it will go to the honeycomb style menu with all the apps. If I press it fully the screen will go out like normal but then if I restore it, the entire screen is locked up. Nothing will work after that until I pull the battery.
I've directly linked the issue with the power button. I dont know why all of a sudden the power button would have a different function. The work around I found is while the phone is locked and the screen is off I can press the green button to unlock the phone and the touch screen will then function. If I use the power button it will remain frozen. Any ideas what happened?
Hello,
I got some bad news for you, this issue is actually related to the digitizer (hardware) not software. What i would recommend is called HTC for a repair and send it in, it is covered by warranty, hopefully you have warranty.
A lot of people are having this issue, no-one yet has been able to pinpoint the cause, but here is the link a thread with similar problem:
http://forum.xda-developers.com/showthread.php?t=854165
Luckych
Thanks for the reply. I do not think I have a warranty on this phone considering I bought it privately. Ill talk to Tmo and HTC and see what I can do. Just a theory, I may be wrong. But I live in PA and its been getting below 20 here lately. I noticed today that my work around didnt work when I was outside working on my car. Then I went inside and used a blow dryer to heat up the phone and it started working again. The end button didn't function properly but I could unlock the phone with the green send button. Perhaps the cold weather is shorting out people's digitizers? I don't really know how they work so that's why i said its only a theory. I bought this phone in the spring and didnt have an issue until now when it started getting really cold.
Hello everyone.
Tried searching the forum response to my questions but not found.
1. I can not transmit anything via bluetooth. It's really just for my handset or having problems?
2. When I got the phone in my pocket, even with the screen locked, sometimes it turns off. Ie If you press the power button continuously, even with the screen locked, it turns off. Is it normal or is my problem with one?
Thanks
Windmaster said:
Hello everyone.
Tried searching the forum response to my questions but not found.
1. I can not transmit anything via bluetooth. It's really just for my handset or having problems?
2. When I got the phone in my pocket, even with the screen locked, sometimes it turns off. Ie If you press the power button continuously, even with the screen locked, it turns off. Is it normal or is my problem with one?
Thanks
Click to expand...
Click to collapse
Hi!
1. WP7 does not support sending files via bluetooth since its a very cloud based device. Maybe with Mango we will have that option, but its unclear also because of the security issues...
2. I don't know about other WP7 devices, but with HTC 7 Mozart it works like that. But that never happen to me and i use it on my pocket all the time. Maybe those gel soft cases could help?
Hi,
In Mozart even if you are in the screen saver lock screen a constant press of your power button would switch it off.
There is no alternative for this now and the best way is to use a case (So that the power button does not get pressed when in your pocket)
Maybe this would also be take care of in the next updates
Finally someone who has the same problem as I do. If you follow my post: http://forum.xda-developers.com/showthread.php?t=1055060 you will see that I have been *****ing about this power-off problem for some time now. People thought I was crazy. The morons who replied to the posts ALL debated weather or not it happens to them or not. WAY besides the point (and question asked). Windmaster, you are not alone - I share your frustration in the phone switching off whilst in your pocket. One day, hopefully, there will be a solution to this.
I'm using an HD2 on T-Mobile, still running the stock Windows. (haven't gotten around to slapping android on yet)
A.) ... was at work today, took the phone out of my pocket, and I couldn't get the screen to go on. The hardware buttons on the bottom would go on, and I could feel it vibrating and booting up when I powered it on, but after hard resetting(removing the battery, I mean) the screen still wouldn't go on.
.....so I go home with it powered on still, pull it out of my pocket and BAM! the screen goes on and it looks normal... but....
1.) Now the bottom 5 hardware buttons won't go off when I lock the phone. Sometimes they're dim, sometimes they're bright as if I'm using it. sometimes they flicker on and off.
2.) the screen won't brighten beyond 20%. It adjusts 10-20% fine, but sliding it from 20%-100% does nothing.
3.)In addition, whenever I hook it up to a PC to charge/transfer files, I SOMETIMES get the "This Device would work faster in USB 2.0" message. that I never got before these issues. This is confirmed by slow transfer speeds when this happens(400-600kb/s instead of the normal 3-5mb/s). This leads me to believe it could be something internal in the phone...
Worth taking to T-Mobile? Not sure what they can do for free, I bought it used about a month ago.
I Tried a factory reset recently, didn't do anything to help these problems.
I tried running it on another battery, same issues.
Think putting android on it could help any?
XDA Devs is the best around for this type of thing, so I figure there's someone on here who could give some advice. I love the phone, but these problems are awful! Thanks so much!
try re-flashing the stock ROM first (factory reset might be not enough), then if the symptoms reappear I'd think of warranty repair
I have my lumia 800 for a week, and now its happening something strange.. When i'm in a call for some time, and i want to end it the phone doesn't let me. Its still responsive, i can go to the start screen, etc.. but the phone call remains on top with the message "ENDING". After a couple of minutes the phone freezs completely and reboot.
Someone had the same problem??
It's not happening always, but it's frustrating... I was having such a pleasant use and then this happens.. and i'm becoming a little sad and worried.
I dont's know if its a problem of hardware, it seems software because doesn't occur always.
Thoughts?
Diofil said:
I have my lumia 800 for a week, and now its happening something strange.. When i'm in a call for some time, and i want to end it the phone doesn't let me. Its still responsive, i can go to the start screen, etc.. but the phone call remains on top with the message "ENDING". After a couple of minutes the phone freezs completely and reboot.
Someone had the same problem??
It's not happening always, but it's frustrating... I was having such a pleasant use and then this happens.. and i'm becoming a little sad and worried.
I dont's know if its a problem of hardware, it seems software because doesn't occur always.
Thoughts?
Click to expand...
Click to collapse
Yes, I also had some similar kind of problems today, i could not answer the call, after they called me about 5 times i could, but then could only speak a few words before the call stopped. Also i saw the call was still running after the caller had hung up. I wanted to retart the phone, but it would not start up again, then i took it loose from the charger , and it beeped and after a while it started up again by itself.After that it worked oke again.
I think they have to look seriously at the software, there is something wrong here i believe.
I've also had this problem of calls not ending on occasion. It seems inconsistent so far though. I'd be interested to hear if this seems to be affecting everyone or if it's only a small number of handsets.
I have the same prb. The screen goes blank and cant end calls. Has to force restart
Fhame Rashid said:
I have the same prb. The screen goes blank and cant end calls. Has to force restart
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Click to collapse
Exact same problem here.
halfnelson117 said:
Exact same problem here.
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Click to collapse
For all WP7 devices the screen automatically goes blank when you are on a call and the proximity / light sensor detects your head up to the phone. However, if the screen stays off when you move your head away from the phone it means your proximity sensor (or software related to it) is faulty as it still thinks you have the phone to your head.
This happened to my HD7 after a nasty drop on a tiled floor the other day; the sensor was dislodged and permanently was set to the "on" position. I could only end a call by pulling out the battery, unless the other party hung up first. And every time my alarm went off in the morning the screen would remain dark and I would have to press the power button to get at the snooze button (this is because the sensor is telling WP7 that the phone is in a pocket or somesuch, and not to turn on the screen as the alarm could be accidently disabled or snoozed).
I fixed it by dismantling the HD7, resettling the sensors and blowing out as much dust as I could. Has been working fine since! I wouldn't recommend doing the same for your Lumia 800 though...
I dont think it is a proximity sensor issue. In doing tests, the sensor works perfectly for calls if I only have the screen off for a short period of time. If I hold the device up to my face for say 30 seconds, then the device usually freezes up and the screen goes blank, not allowing me to end a call. This makes me believe that it is a software issue that, hopefully, nokia can sort out.
Well i have been quiet on this topic as i wanted to see if the update fixed this problem BUT NO.
Today i made a call and it didnt ring but said connected i then pressed end and nothing it didnt respond infact none of the keys did anything my lumia just froze.
I couldnt even turn it off so i took the sim out and nothing still conected i just had a phone that was frozen with no way out .. so i had a usless lumia all day at work untill the battery died..I HAD NO PHONE ALL DAY !!!
I just hope it was not connected properly or my bill will be huge from t-mobile ..
This has happened a few times befor the update and always always when the signal is quite low it seems ..
But its a joke when im stuck with a usless phone all day ..
NOKIA SORT THIS OUT ITS NOT ACCEPTABLE
Hopefully this is a software issue and we haven't all received a bad batch of lumias with wonky proximity sensors.
Is there absolutely no way of reseting / rebooting the Lumia? you just have to wait for the battery to die??! That seems ludicrous!
i face the same problem many time i reset the phone by pressing power key long.
i find if i was in 3G network this problem some times happen ,so i switch off 3G and now it more than 3 days it never happen
Well to answer that question ...no its happened nine times last week, 3 of those 9 the phone is usless and you have to wait for the battery to die..maybe that's why Nokia gave us a short battery life haha, the other 6 times after about 7 min you can turn it off to reboot and the rest of the phone is responsive .. So 30% of the time when it happens U have no phone :[ even a long press of the power button does nothing
Same problem here... You can restart the phone btw: Hold power button for 10 sec, then release the power button and press it again...
This is a big problem for me, hope a fix comes in fast...
Thanks,
Samo
Im having the same issues here. Other than this its a great phone. Hopefully get it sorted soon.
same problem here, although never had to wait for battery to die.
long hold of power (10sec+) usually reboots the phone.
I keep noticing the problem when changing locations (inside/outside buildings) which is usually connected to switching to 3g - if it happens during a call I am unable to end it with screen being responsive and phone saying that it is ending call (for 30 seconds and more)
contacted Nokia regarding this problem.. they told me to reset my handset.. this is the only option they have... DUMB
same problem here... did someone find any solution?
nopes........
wheresmybeaver said:
Is there absolutely no way of reseting / rebooting the Lumia? you just have to wait for the battery to die??! That seems ludicrous!
Click to expand...
Click to collapse
You can hold the power button for 10 seconds, this will trigger a reboot.
I'm relatively often facing the same issues, worth noting is that it does seem to connect the call as I have had customers tell me they heard me grumbling before the call got disconnected (so I gotta be more careful with grumbling )
Happened to me last night, just turned the phone off (power for a few secs then slide down) and on again.