Hey there,
I have had this issue since I got my hands on my Atrix but it still bugs me that the issue has never been fixed. Others also still have these issues, but I hope that with our talented devs, a fix can be found.
When connected to my home WiFi network, Internet works fine.
When I disable WiFi on my phone, Data won't reconnect and the H icon won't reappear.
When I walk away from my WiFi range, Data again doesn't reconnect like it should.
When using data, after a minute or two the Icon will start to show repeated attempts of uploading data when I click something, but will never download anything, causing my website or app to hang and eventually time out. This is oddly fixed by me going to my APN settings, editing Vodafone Australia (my internet apn) but not changing anything and then going settings > save. Causing data to disconnect and reconnect correctly. (most of the time)
This is very annoying. I can stay connected to data for a max of 5 minutes, and I know it's not the network as my friend with a GT540 Optimus can stay connected for hours at a time at the same place in the same conditions.
If any dev can help then it would be greatly appreciated (or if anyone knows of a fix), I am willing to help test anything created and also provide any logs that may help narrow down the issue (although I made need assistance in retrieving those logs as I've never tried) in addition, the mods used on my phone can be found below in my signature except the radio info which is 1.77.30P
You can contact me on this thread, PM or rarely in the freenode chat
Thanks for your time.
- DarkRyoushii
is there really nothing I can do to help? This issue alone is making me consider selling up and buying a SGS2 or Sensation, since I rely heavily on a constant data connection.
I guess my only option is to wait for CM7 and hope that fixes the issues I'm seeing..
Wifi connection at my house is a pain. It won't connect to it at all unless I go into the wifi settings menu and turn it on from there. I also have problems with it losing data connection when going into the Market or Navigation...which was pretty bad on my trip to Arkansas. I just thought it was my Atrix.
Personally, every Android phone I have owned has had glaring hardware/software issues EXCEPT my Inspire. I'm switching to Apple. *prepares to be flamed*
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- adb shove iPad2post.apk to /forum/thread
TheBassman369 said:
Wifi connection at my house is a pain. It won't connect to it at all unless I go into the wifi settings menu and turn it on from there. I also have problems with it losing data connection when going into the Market or Navigation...which was pretty bad on my trip to Arkansas. I just thought it was my Atrix.
Personally, every Android phone I have owned has had glaring hardware/software issues EXCEPT my Inspire. I'm switching to Apple. *prepares to be flamed*
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- adb shove iPad2post.apk to /forum/thread
Click to expand...
Click to collapse
LOL, i won't flame you. Android vs iOS is the same argument as Windows vs MacOS.
It's a "Features" vs "Stability" trade off. Apple maintains better stability by cutting down features, locking things down and limiting usability <- not that hard to accomplish. Try to work in Windows 7 under non-admin account and without installing useless crap. You will be surprised as to how smooth and nice everything functions.
But for me, Android / Windows feature list wins by a large margin. I've only had one frustratingly buggy Android phone and it was a Droid 2 Global. Again, not Android's fault but Motorola's for releasing crappy software.
Anyway, if stability is your main goal, then iPhone is the phone for you
You might want to also try a Nexus phone (perhaps Nexus 3?). I've heard they are supremely stable. (never actually owned one )
p.s. I've seen a quote by someone on here, that half the fun from owning an Android phone is modding it. And for me that's 100% true.
DarkRyoushii said:
is there really nothing I can do to help? This issue alone is making me consider selling up and buying a SGS2 or Sensation, since I rely heavily on a constant data connection.
I guess my only option is to wait for CM7 and hope that fixes the issues I'm seeing..
Click to expand...
Click to collapse
Is that the right radio for your phone?
I thought the 30p was for AT&T only? Could this be your problem? You may need an international radio.
I know you have an unlocked AT&T, but I thought the radio was carrier specific, and not phone specific.
I could be wrong though. My wife tells me I am always wrong!
CaelanT said:
Is that the right radio for your phone?
I thought the 30p was for AT&T only? Could this be your problem? You may need an international radio.
I know you have an unlocked AT&T, but I thought the radio was carrier specific, and not phone specific.
I could be wrong though. My wife tells me I am always wrong!
Click to expand...
Click to collapse
hmm that seems like a good idea, but can I even flash an international radio on an AT&T handset? Also Vodafone Australia uses the exact same frequencies that AT&T use except AT&T 4G is considered Vodafone 850.
DarkRyoushii said:
hmm that seems like a good idea, but can I even flash an international radio on an AT&T handset? Also Vodafone Australia uses the exact same frequencies that AT&T use except AT&T 4G is considered Vodafone 850.
Click to expand...
Click to collapse
Someone more technically minded with the Atrix will have to answer this. I thought the hardware was the same, so in theory flashing the wrong radio shouldn't do anything but give you data loss if it doesn't work. Then again, I am frequently wrong.
<edit> This might help: http://forums.whirlpool.net.au/archive/1652182
CaelanT said:
Someone more technically minded with the Atrix will have to answer this. I thought the hardware was the same, so in theory flashing the wrong radio shouldn't do anything but give you data loss if it doesn't work. Then again, I am frequently wrong.
<edit> This might help: http://forums.whirlpool.net.au/archive/1652182
Click to expand...
Click to collapse
epic find. that's my post on an old user handle which I haven't bothered to change yes, I won this phone but so far it's been quite bugged. I originally thought that I was given a prototype/dev model since they shipped it before it was released but now I know that's not the case.
Related
So I've had my new EVO 4G LTE all of about two weeks and have had nothing but troubles with it. I'm currently on the 5th phone (replaced 4 times since the first) and its still got the same wifi / 3g issues that caused me to replace it twice which have both the wifi and the 3g disconnecting for no reason whatsoever and when the 3g works, I get speeds slower than the oldest 14.4k modems unless I'm within about 100 yards of a cell tower. The other two times I had to exchange it because there was dust under the phone's screen.
Because of the connectivity issues, the phone is almost useless to me unless I don't plan on using data at all, or if I'm sitting by a wifi router and don't plan on using that connection for more than 10 minutes continuously. I've tried the 2.4GHz fix, the turning off LTE fix, and even given it a static IP at home.. all without any change in performance. I'm really at my wit's end and would have already exchanged it for a 6th phone if I thought there would be a reasonable expectation that the new one would work correctly.
Is there any other fixes out there that I have yet to try? Do any of the rooted OS's have a newer / better modem that will fix my problem? Should I just return the thing again and switch to a different manufacturer? I chose to get the Evo rather than wait for the Galaxy S3 because I never liked my old Epic, but I'm starting to think that this was a massive mistake...
Any help would be greatly appreciated.
Are you sure your router isn't acting up? And where you live might be a testing area for LTE? That would cause network issues.
The last thing is-have you removed your back cover to install am SD Card? That cover needs to be on securely as I believe that is the antenna
Location.
Sent from my Transformer TF101 using xda premium
Oh, I assume you have done PRL update and profile updates? There are 2 ways to do that. Settings/Updates/PRL and Profile.
Also dial *2 and you can do PRL and Profile updates there you. The *2 also runs a data and voice test, you will see green, or red, check marks.
Sent from my Transformer TF101 using xda premium
I haven't had any problems. I actually receive awesome 3g service (not so much indoors) the EVO connects to my wireless N router flawlessly. I think your automatic disconnection issues is due to htcsmartsync. It's designed to shut off services (like airplane mode) in order to keep the phone in a deep sleep.
I would suggest rooting your phone and deleting the code from your phone. Can work wonders ?
I wouldnt suggest unlocking your bootloader to flash Roms though..reason being, if htcsync isnt the culprit. I don't want you to have a tampered phone and not being able to return it....goodluck. ill post links in a bit
Sent from my EVO using xda premium
I feel your pain, I have two and both have similar issues. I have tried different roms and get the same issues. My EVO 3D was faster than this phone and I think it may be do to some issue in the firmware. I am just riding it out. I personally am surprised more users have not come forward. My biggest complaint is the lag on the device. I can flash a clean rom install, or flash over an existing base and it is faster, but then lags out and is dreadfully slow after just a few hours.
What type of encryption are you using on the router tkip, aes, wep? Is it wireless n or g?
Plenty of these phones work. My WiFi and 3G work flawlessly, and I haven't had to exchange once.
I was having similar issues with my 3G randomly dropping out, but never any problem with my wifi. I updated profile and PRL last week, flashed a ROM with SmartSync disabled, and haven't had a problem since.
Sent from my EVO using xda app-developers app
when i first got my lte on the 2 i had wifi issues.. but about a week they went away.. phones been runnung perfect for a while now :good:
i've never had problems with the device and i find it very strange that you have had problems with 5 devices. perhaps its not the phone but you that is the issue, or your hardware at home or maybe your house in in a Faraday cage or something. either way..
No issues here.
3G speeds and coverage are awesome around my work, on the way to work and at home. Also the WiFi is faster than my darn desktop, with the wireless N.
mtg981 said:
Are you sure your router isn't acting up? And where you live might be a testing area for LTE? That would cause network issues.
The last thing is-have you removed your back cover to install am SD Card? That cover needs to be on securely as I believe that is the antenna
Location.
Sent from my Transformer TF101 using xda premium
Click to expand...
Click to collapse
I'm fairly sure it isn't the router since the phone is behaving the same way on my school's wifi and the one at the starbucks near my house. Also, I have other devices connected to my router at the same time as the Evo and none of them are experiencing the same issues.
I am willing to accept that there is a possibility the some or all of my 3G issues are related to the network upgrade, but I'm experiencing the extremely slow speeds over most of the city of Denver, and I'm guessing it would be unlikely that they would be upgrading 75% of the towers in the city at the same time. It also doesn't really explain the 3G service just shutting off randomly and then popping back on a few seconds later. That all being said, even if it is network issues, it just serves to highlight the lack of a reliable wifi connection.
As far as the back panel is concerned, I did install a micro-sd card there, and, since reading your post, I have removed it, blown off and dust / debris that might have gotten in there, and reseated it as snugly as possible. This didn't generate any sort of fix for the 3G issues, though I've not had a chance to test if wifi is working any better now. I did notice however that some of the gold filaments were discolored, so perhaps there is a manufacturing defect, though I'm not sure how the color of the filament could affect its conductivity.
mtg981 said:
Oh, I assume you have done PRL update and profile updates? There are 2 ways to do that. Settings/Updates/PRL and Profile.
Also dial *2 and you can do PRL and Profile updates there you. The *2 also runs a data and voice test, you will see green, or red, check marks.
Sent from my Transformer TF101 using xda premium
Click to expand...
Click to collapse
I have done about 7 PRL / profile updates on this particular phone. I have also done a couple factory data hard resets through the boot screen in the hopes that it was just "glitching". Though the resets seemed to help, the effect didn't last, and none of the PRL / profile updates did anything to improve performance.
I did have a look at the *2 screen you mentioned and found that both voice and data had green checks by them, but I think this is only a check to determine if the connection exists at all and has nothing to do with quality. I do remember hearing about another testing screen you can get to through the dialer by pressing a sequence of characters which gives you access to a much more in-depth set of tests, but searching hasn't produced anything on that, at least with my search terms. That being said, I took a previous phone with the same issues into the sprint store and they told me it passed all of their diagnostic tests, so I'm not sure it would tell me anything different.
Steven 1 said:
I haven't had any problems. I actually receive awesome 3g service (not so much indoors) the EVO connects to my wireless N router flawlessly. I think your automatic disconnection issues is due to htcsmartsync. It's designed to shut off services (like airplane mode) in order to keep the phone in a deep sleep.
I would suggest rooting your phone and deleting the code from your phone. Can work wonders ?
I wouldnt suggest unlocking your bootloader to flash Roms though..reason being, if htcsync isnt the culprit. I don't want you to have a tampered phone and not being able to return it....goodluck. ill post links in a bit
Sounds like an interesting possibility, though my wifi / 3g turn off while in direct, phone is awake and I'm using the program thats using the connection, use. I'll have to read about htcsync to see if its able to shut down connection while in use. While I'm not opposed to rooting my phone (I've resisted the urge to do it now because I really don't want to have troubles with returning it), I really don't like the idea that I might not be able to fix this problem without doing it...
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Mikee4fun said:
I feel your pain, I have two and both have similar issues. I have tried different roms and get the same issues. My EVO 3D was faster than this phone and I think it may be do to some issue in the firmware. I am just riding it out. I personally am surprised more users have not come forward. My biggest complaint is the lag on the device. I can flash a clean rom install, or flash over an existing base and it is faster, but then lags out and is dreadfully slow after just a few hours.
Click to expand...
Click to collapse
Luckily, mine doesn't seem to suffer from lag at all, just a really horrible connection. From what I've heard at best buy and sprint though, a huge number of people are having similar issues with this phone. The people at best buy even went so far as to try and tell me this was a "known issue" and therefore wouldn't be exchanging it again (this was the third time), to which I had to reply that I would then like a full refund and would be taking my business elsewhere. The way I see it, if a phone has a known issue, but not all of the phones are affected by it, you have to keep replacing it until I get one without the issue.
dmacias said:
What type of encryption are you using on the router tkip, aes, wep? Is it wireless n or g?
Click to expand...
Click to collapse
The encryption is WPA2 - AES and the router is running in "Mixed 802.11n, 802.11g, and 802.11b" mode.
Spyderekz said:
i've never had problems with the device and i find it very strange that you have had problems with 5 devices. perhaps its not the phone but you that is the issue, or your hardware at home or maybe your house in in a Faraday cage or something. either way..
Click to expand...
Click to collapse
I've thought about that possibility for sure, but the slow speeds and intermittent connections for 3g and wifi go, and have gone for all of the devices with this problem (don't forget, two of them were returned because they had dust under the phone's screen), all over the city with me, so, unless I'm a walking cell disrupter, then I think the issue lies somewhere in the phone.
Could be, I know I mess up my tv reception when I'm near it, its like my super power
sent from my EVO LTE
Spyderekz said:
Could be, I know I mess up my tv reception when I'm near it, its like my super power
sent from my EVO LTE
Click to expand...
Click to collapse
I would think that this would have surfaced a long time ago were it really the case though, as this is the first phone I've ever owned which has had this much trouble with connectivity.
1st thing....I havent checked but isn't the smith.apk still included? 2ndly I had issues with this phone dropping secured connections from afar and found it to be interference witht he witless signal so try changing your frequency....that solved my issues....no lags here. Remember these new phones are designed to drop 3g when possible to help conserve battery.:thumbup:
Sent from my htc_jewel using Tapatalk 2
neopolotin75 said:
1st thing....I havent checked but isn't the smith.apk still included? 2ndly I had issues with this phone dropping secured connections from afar and found it to be interference witht he witless signal so try changing your frequency....that solved my issues....no lags here. Remember these new phones are designed to drop 3g when possible to help conserve battery.:thumbup:
Sent from my htc_jewel using Tapatalk 2
Click to expand...
Click to collapse
From what I can tell, and I may be wrong on this of course, smith.apk is a logger and not a throttler as people initially thought. Its something I'd probably ensure was removed from any custom OS I install, but its apparently not something that would affect connections at all. That being said, I'm curious just how this "Mobile Network Director" is supposed to know when I need my data connection, but that seems to be on the network side and not on the phone.
I'll have to check into the frequency thing. I remember a long time ago I had to mess with my previous router's channel because it was interfering with my wireless mouse for some reason, but I've not had any similar problems with the new router in the last four years, until now potentially I guess.
As for the 3G turning off when possible to save battery or network bandwidth, I can understand that concept, but it would have to be very broken to shut off any network with a good signal while its actually in use.
treblesum81 said:
From what I can tell, and I may be wrong on this of course, smith.apk is a logger and not a throttler as people initially thought. Its something I'd probably ensure was removed from any custom OS I install, but its apparently not something that would affect connections at all. That being said, I'm curious just how this "Mobile Network Director" is supposed to know when I need my data connection, but that seems to be on the network side and not on the phone.
I'll have to check into the frequency thing. I remember a long time ago I had to mess with my previous router's channel because it was interfering with my wireless mouse for some reason, but I've not had any similar problems with the new router in the last four years, until now potentially I guess.
As for the 3G turning off when possible to save battery or network bandwidth, I can understand that concept, but it would have to be very broken to shut off any network with a good signal while its actually in use.
Click to expand...
Click to collapse
I thought it was smith but maybe its the other thing you mentioned but they recently started adding that software to dump people from 3g to 1x to avoid congestion and it was actually installed on the phone itself. I had no issues with WiFi until the ICS stuff started coming out....I had the issue on the 3D and the LTE....the 2 phones didn't seem to like dual encryption especially from afar so I changed the encryption still had issues except for open then I tried changing the channel and that held.
Sent from my htc_jewel using Tapatalk 2
A lot of misconceptions about that smith apk here.....
Sent from my EVO using xda premium
I saw in another thread that you had your Epic replaced 5 times in 2 years. Now you are on your 5th Evo? So you have basically had 10 phones in the past 2 years? Have the last EVOs beet rooted at all, or are they completely untouched as far as things like the build.prop goes? Could there be a particular app that you are installing on all those phones that could be causing your issue? If you truly have had 10 bad phones in the past 2 years, then do not buy any lottery tickets!
My Evo doesn't drop Wifi at all. It does drop 3G, but only when I am in an area where I get one bar. Make sure Best Wi-fi performance is unchecked in the Advanced Wi-Fi settings, and in Wi-Fi frequency Band, try changing it to 2.4 only.
sgt. slaughter said:
A lot of misconceptions about that smith apk here.....
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Not a misconception just had it confused with that new one they started using this year to manage the data connection
Sent from my Transformer Prime TF201 using Tapatalk 2
I have noticed a good amount of threads popping up with people talking about signal issues, 3g/4g issues, connection issues or phone issues.
I was wondering if we could find out what the common factor here was and what fixes everyone has been using. I know that some people got new sim cars, problem solved. Some people restored to a full stock image via odin, problem solved. Reflashing the stock radio, problem solved.
So has anyone had any other solutions, issues or any other info regarding signal issues or anything relating to that?
Been through this with the Nexus, S3 and S4
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
boe said:
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
Click to expand...
Click to collapse
Unfortunately this is very true, every other VZW Non-Samsung phone I've had hasn't exhibited this issue.
Motorola and Apple have had their share of radio/antenna issues as well.
Sent from my SCH-I545 using Tapatalk 4 Beta
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
Trying to tie it all together with a common denominator is a logical fallacy. It would be akin to trying to find a common denominator for everyone in the world that has a chronic cough. The causal factor varies from case to case.
Sent from my SCH-I545 using Tapatalk 4 Beta
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
The common denominator is we are on Verizon and have Samsung phones. If you want to go further, you could do a subset intersect and see we have the S4 on Verizon. It's like saying what is a common denominator for those people who have safety issues with the Chevy Corvair. It is a design flaw that only could be fixed by replacing the phone with a different model. Trust me, I went down this path with the Nexus and the S3 - magical firmware updates were dangled by fanboys saying they would come and fix the issue but the firmware updates came but they never fixed the issue.
If you want better signal, you could buy a different phone or get a femtocell repeater. TRUST me, I would love a magic bullet to fix the issue but there isn't one. On the plus side you'll get a ton of helpful posts from people saying they never have issues or you must be doing something wrong.
I dont know what is up with all ur phones, but my signal is much better than my old Galaxy Nexus/RAZR M. I am getting 2-3 more bars of 4G at work. At home it use to be only 3G, but now im getting at least 2 bars of 4G. I don't even turn on my WiFi anymore at home or work.
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
reception is odd
matt1733 said:
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
Click to expand...
Click to collapse
I'm in a difficult reception area in the middle of manhattan. Funny thing is that I almost always have 4G - even in my house. At the same time, I never have more than two bars of signal in my house. I have occasionally had trouble making calls (I think the tower I'm reaching is too busy), but once connected, no one has complained and dropped calls are rare.
I don't understand this and don't know whether to complain or not because although there are almost no bars, there is reception that is pretty good. So I've left well enough alone.
This phone gets decent reception for me. Dropping from 4g to 3g is new for me after coming from an htc rezound though. My rez NEVER dropped 4g in my city anywhere. Guess radios is the one thing htc can do right. My s4 drops to 3g in multiple areas sometimes. Hopefully Samsung keeps getting better with their radios and they'll have me as a customer for more years of they do
Sent from my SCH-I545 using Tapatalk 2
trekuhl said:
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
Click to expand...
Click to collapse
This is basically the same issue I have. Only a reboot/data toggle won't fix it. I had two bars(not that it means much, I didn't look at the db) and it kept saying it was communicating with the tower via the green/red up/down indicators, but I couldn't access any data services. I moved my car approximately 500 yards to the south and viola, data again. I don't get why I could make a call, but I couldn't access data.
That being said, it's still better than my Gnex for....well...everything. But I would say worse than my Rezound, Bionic.
i ended up flashing the modem with the ME7 version, while keeping the rest of the ROM on the original MDK. that was about amonth ago and i think ive only had to reboot 1-2 times because of data drop.
:crying::crying::crying:
I just purchased my Amaze 4g few months back, then i was so happy because i suffered alot to save up the money that i used for the purchase. I starved myself to do that. But so unfortunate for me, my phone has now developed a very big problem that is disturbing my buisness online and offline and setting it back. the problem is that: When ever i switch the network from 2g to 4g, it disappears completely and only appears when i switch it back to 2g, but the 2g will be useless because i cannot use it for anything. I cannot browse with it, but my instant messages like whatsapp, 2go rarely works.
I don't know whether the pdnet software has spoilt my phone because i was using it to connect my phone to my pc for surfing the net, before this happened.
Please, i need your opinions as all the phone engineers that i took it to seems like they haven't witnessed such a problem before.
You can still email me your opinions, advices.....
Thank you.
:crying::crying::crying::crying:
jayclinics said:
:crying::crying::crying:
I just purchased my Amaze 4g few months back, then i was so happy because i suffered alot to save up the money that i used for the purchase. I starved myself to do that. But so unfortunate for me, my phone has now developed a very big problem that is disturbing my buisness online and offline and setting it back. the problem is that: When ever i switch the network from 2g to 4g, it disappears completely and only appears when i switch it back to 2g, but the 2g will be useless because i cannot use it for anything. I cannot browse with it, but my instant messages like whatsapp, 2go rarely works.
I don't know whether the pdnet software has spoilt my phone because i was using it to connect my phone to my pc for surfing the net, before this happened.
Please, i need your opinions as all the phone engineers that i took it to seems like they haven't witnessed such a problem before.
You can still email me your opinions, advices.....
Thank you.
:crying::crying::crying::crying:
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Click to collapse
Maybe if you can tell someone if you are using stock, or which rom, if you are switching from 2g to 4g manually, anything about your data plan, do you know if there is some outage in your area, etc., some more details about the phone, someone will know enough to help.
pbergonzi said:
Maybe if you can tell someone if you are using stock, or which rom, if you are switching from 2g to 4g manually, anything about your data plan, do you know if there is some outage in your area, etc., some more details about the phone, someone will know enough to help.
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yea...thanks for your quote. i am actually running on htc stock rom, s-off, and i have adequate network in my area..... upgraded to 4.0.3 ics.
jayclinics said:
yea...thanks for your quote. i am actually running on htc stock rom, s-off, and i have adequate network in my area..... upgraded to 4.0.3 ics.
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There are settings that allow 2G only--maybe that's what's going on with you--see if this helps:
https://support.t-mobile.com/thread/14622
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
I am having the same problem i called sprint and they couldn't help at all i think is a phone defect
adierks3 said:
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
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Try updating your profile or PRL , that's helped me in the past with data issues
ccs86 said:
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
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Click to collapse
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
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Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
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adierks3 said:
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
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Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
hsmith1514;60132588 said:
I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
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Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I wonder if it's a DNS issue on LTE.
3G, LTE and WIFI are all pretty separate interfaces and have their own "setup".
What you might try doing is see if you can PING the server by NAME and by IP Address on each of those interfaces.
You may have to dig a bit to figure out what servers the various apps are using.
If it pings by IP but not by NAME it's a DNS issue.
Ever since Lollipop there have been some IPV6 issues that cause DNS problems. But those have been usually on WIFI only.
There are some tools in Google Play to disable IPV6 but it only disables it on WIFI interface.
Like on Lollipop M8, MMS would not work on WIFI for some folks and disabling IPV6 would temporarily fix it.
A really nice tool to debug with is called FING that you can get from Google Play. It has built in PING, Trace Route and a bunch of other goodies.
I used it to find a rogue device on my work Network.
If some apps work and others don't it's very likely a DNS issues. Unless Sprint is now blocking some ports on LTE.
You can also test HOST name and PORT for a service, this takes some serious digging to see if the port is blocked.
There is a tool in FING for that too called TCP Connection Tester. I usually have used TELNET on Desktop PC's to do the same.
If you google that service you can often find the host and port it's using.
Here is an example: Let's say SPOTIFY won't work on LTE
Get the Port and HOST from a search I did that showed this. I searched for SPOTIFY HOST PORT
https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/What-firewall-ports-to-open/td-p/194752
adierks3 said:
Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
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Yeah mine came with headphones, I'd imagine all the M9s come with them
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
LymeWire said:
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
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I'm happy it's not just mine either I mean it sucks but last thing I wanted was a bad radio.
Same issue here, when on LTE can't send snaps (just an example) also push notifications don't seem to come through. Though it might have been due to the rom I was using but doesn't seem to be the case. Even RUU'd it and it didn't help same exact issue. 3G just fine, wi-fi just fine. This is driving me nuts. I guess it sounds like it's a Sprint issue and not hardware which is good but calling Sprint Tech support is usually usless unless you get to the higher ups.
My friend has a pure stock locked non-rooted s-on phone he says he has been having issues as well.
We might wanna get something like this going over at Sprint Community hopefully try and get the issue moved up. I was thinking it might be a DNS issue as well.
Has anyone found a solution?
I have yet to find or see a solution. Sprint or HTC hasn't said anything about it officially. Really sucks cause a bunch of my stuff just doesn't work right over LTE including push notifications won't come through. I have not enjoyed this phone thus far.
I'd advise you all to return your phone that's what I did with mine
Sent from my HTCONE using XDA Free mobile app
I've swapped for another M9, doing the same thing. I'm on the phone with Sprint now, they have escalated to a second tech. That tech claims they are not aware of any issues on the M9, but did say they heard of one S6 having such issues. The tech advised to swap it yet again.
If enough people return them they might actually look at the problem. I remember when the evo4G had an issue similar to this, you couldn't stream music Sprint's proxy would mess it up. Took them a while to release a fix. Really this isn't an acceptable problem, I'm mean half the apps are worthless cause they won't work over LTE. I'm past my return period and I'm unlocked and this appears not to be a hardware problem. I just wish they would confirm something that they are looking into it. I hate calling Sprint for tech support, it will be the usual non-sense of resetting the phone and doing data profile updates. Then they bump it up and tell you they will call you back when half the time they never do anyway and even if they do it's usually not with a fix. I remember I had a problem getting Direct Connect provisioned on the M8 when it came out. Regular CSR couldn't add the code correctly, they did end up fixing it eventually but no thanks to the techs I worked with nor did they really follow with me more than once. An issue like this needs to make it to the correct people which appears that has not happened yet.
I agree. I am chatting with HTC Support now.
ReproOne said:
I agree. I am chatting with HTC Support now.
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Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
Sim-X said:
Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
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HTC Chat is getting me no where. I even sent them these links:
https://community.sprint.com/baw/thread/204027
http://forum.xda-developers.com/sprint-one-m9/help/lte-signal-apps-wont-utilize-ideas-t3080920
I called, they supposedly create da ticket under my account to escalate. I'll have to see what happens with that.
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
borisb said:
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
Click to expand...
Click to collapse
Yep... Using it on Cricket right now state side.
http://willmyphonework.net
borisb said:
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
Click to expand...
Click to collapse
I'd like to say "yes", but have found out the hard way that it depends on exactly which part of AT&T's network you intend to use it on.
I created a thread which I haven't yet updated, which outlines some issues I had. Turns out that my X820 as well as a different LeEco X82X (can't remember - same model ) do NOT work with AT&T in my area at all, and I live very close to the antennae. However, when I travel out of town, the phones work great. AT&T can't seem to figure out why this part of their network is different, but something certainly is. YMMV.
At the moment, there doesn't seem to be a large enough sample size in the US to compare notes and find possible network issues with this phone.
I have it, and it works for me in North Florida in AT&T
Sent from my SM-N910T using Tapatalk
I have more info on my issue with this phone on AT&T, and it's an odd one. LTE works great, but if I am directly under the antennae, or within line of site of them, 3G shows full bars, but it does not work and I cannot place or receive a call. If I walk a block away, and have a building between the phone and the antennae, 3G works perfectly. If I initiate a call where it works, I can move back to LOS, and call does not drop. No other phone seems to have this issue, so there is something very different in the 3G implementation in these phones which is responsible for this.
I wish someone out there had an idea as to what is causing this. One of AT&T's network engineers, who witnessed this first-hand, is stumped and I'm short on ideas to remedy it.
RandyT2 said:
I have more info on my issue with this phone on AT&T, and it's an odd one. LTE works great, but if I am directly under the antennae, or within line of site of them, 3G shows full bars, but it does not work and I cannot place or receive a call. If I walk a block away, and have a building between the phone and the antennae, 3G works perfectly. If I initiate a call where it works, I can move back to LOS, and call does not drop. No other phone seems to have this issue, so there is something very different in the 3G implementation in these phones which is responsible for this.
I wish someone out there had an idea as to what is causing this. One of AT&T's network engineers, who witnessed this first-hand, is stumped and I'm short on ideas to remedy it.
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I got an x829 yesterday (live in the US) and plan on using it with Straight Talk/AT&T (getting the nano sim now). Have you flashed yours to a newer/custom ROM and it still works with AT&T? If so which ROM?
Wagmans said:
I got an x829 yesterday (live in the US) and plan on using it with Straight Talk/AT&T (getting the nano sim now). Have you flashed yours to a newer/custom ROM and it still works with AT&T? If so which ROM?
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I have two of these phones, and both have the issue I described above. If I were to guess, it probably has something to do with initial 3G handshake timing.
One of the phones is running Madsurfer's 21s. It may have been a dirty flash over stock China ROM, but I seem to recall that one being a clean flash (wife's phone, so I don't mess with it much.) The other is Small EUI by aurel V7, dirty flashed over Rom V6-X820 of Bshuy2003.
I have observed no real differences with regard to the 3G connectivity issue between either phone, with any firmware. I'm thinking it is something at a lower level which is causing this odd issue.
I haven't received my max2 yet but I have read through allot of these posts and I remember reading about using the #*#* code to force LTE and it helped mobile connections. Also I saw that 19s CN or 17s India eui has VoLTE support. Lastly I noticed that the posted 23s beta cooked eui that Steve Mars posted has new modem files. You may try that as well. Hope that helps!
Shlickwilly said:
I haven't received my max2 yet but I have read through allot of these posts and I remember reading about using the #*#* code to force LTE and it helped mobile connections. Also I saw that 19s CN or 17s India eui has VoLTE support. Lastly I noticed that the posted 23s beta cooked eui that Steve Mars posted has new modem files. You may try that as well. Hope that helps!
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Click to collapse
Thanks for the info, but I think the issue runs pretty deep inside these phones. If I knew more about the hierarchy of the software/firmware, where network negotiations are concerned, I'd have a better idea where to look for a solution. But I can say that I have tried virtually every ROM and modem file available, and this odd behavior persists. It's possible that it's specific to my home site, but according to the engineer, AT&T's sites are pretty standardized. The fact that other phones don't exhibit it, tends to point to something deep inside the Max2 as being the culprit. It's an insidious problem, as one might not realize that there was an issue, unless one happens to be close to a tower, trying to unsuccessfully make or receive a call, with full bars showing.
IIRC, the iPhone also had some strange issues on the AT&T network in the early days, and it took some concerted effort between AT&T and Apple to get it sorted out. The chances of of something like that happening to solve issues with these phones is probably next to nil.
Randy do you have LTE on your account? Could it be the eNode trying to promote you onto a better link and the baseband failing that negotiation?
Scratchling said:
Randy do you have LTE on your account? Could it be the eNode trying to promote you onto a better link and the baseband failing that negotiation?
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Click to collapse
I do have LTE on my account. The phone is connected, by default, to LTE, and falls back to WCDMA when making a call as it should. I have monitored signal strengths throughout the process, and they are very high, due to to my proximity to the tower. Locking the phone to WCDMA makes no difference.
When the phone doesn't have line-of-sight to the tower, and/or that LOS is significantly obscured, the UMTS signal goes below -60dba and the phone works perfectly. Thinking the signal strength was the key, the output of the tower was artificially reduced to below that level, as a troubleshooting test. It still did not allow the phones to work on WCDMA to make calls, even though it still showed a 3G connection with full bars. I'm not a telcom engineer, but it really seems like a timing problem, where the reflected signals work, but signals received directly from the transmitter do not. Again, the problem exists only at the point where the 3G link is initiated, either by the handset or the tower. Once a call is established, that session works fine, no matter the proximity to the tower thereafter. But once moved into the areas of LOS to the tower with an active call session and I end the call, the phone can no longer make or receive calls in those areas.
Short answer: sorta
borisb said:
Hi
I wanted to buy this from gearbest.
Will it work on AT&T with all the LTE bands?
Click to expand...
Click to collapse
Alright so I have been using this phone for about 6 months and it kinda sorta does. I am using the x820 one btw. I get about 80% up time with this phone. I can't really make or receive calls without the phone dropping them within the 1st minute. Let me explain further. So firstly, when I am on LTE (if not on 4G (I'll explain later)), and try and make a call, I will usually get switched over to 4G and then as the call is attempting it will completely lose service and say I can't complete the call. Then after that attempt, I will usually get my service back. And it will keep doing that unless I get lucky then if I actually can make a call then I will be lucky if I get a full minute or 2 before the call drops because of loss of service. Now for the later explanation. So basically I have noticed just because I am supposed to get LTE doesn't mean you will get the service. Also you will drop service a bunch and it gets very aggravating! I have verified my results in FL, GA, and TN.