[Q] What should i do? can somebody help me out here... - HTC Amaze 4G

:crying::crying::crying:
I just purchased my Amaze 4g few months back, then i was so happy because i suffered alot to save up the money that i used for the purchase. I starved myself to do that. But so unfortunate for me, my phone has now developed a very big problem that is disturbing my buisness online and offline and setting it back. the problem is that: When ever i switch the network from 2g to 4g, it disappears completely and only appears when i switch it back to 2g, but the 2g will be useless because i cannot use it for anything. I cannot browse with it, but my instant messages like whatsapp, 2go rarely works.
I don't know whether the pdnet software has spoilt my phone because i was using it to connect my phone to my pc for surfing the net, before this happened.
Please, i need your opinions as all the phone engineers that i took it to seems like they haven't witnessed such a problem before.
You can still email me your opinions, advices.....
Thank you.
:crying::crying::crying::crying:

jayclinics said:
:crying::crying::crying:
I just purchased my Amaze 4g few months back, then i was so happy because i suffered alot to save up the money that i used for the purchase. I starved myself to do that. But so unfortunate for me, my phone has now developed a very big problem that is disturbing my buisness online and offline and setting it back. the problem is that: When ever i switch the network from 2g to 4g, it disappears completely and only appears when i switch it back to 2g, but the 2g will be useless because i cannot use it for anything. I cannot browse with it, but my instant messages like whatsapp, 2go rarely works.
I don't know whether the pdnet software has spoilt my phone because i was using it to connect my phone to my pc for surfing the net, before this happened.
Please, i need your opinions as all the phone engineers that i took it to seems like they haven't witnessed such a problem before.
You can still email me your opinions, advices.....
Thank you.
:crying::crying::crying::crying:
Click to expand...
Click to collapse
Maybe if you can tell someone if you are using stock, or which rom, if you are switching from 2g to 4g manually, anything about your data plan, do you know if there is some outage in your area, etc., some more details about the phone, someone will know enough to help.

pbergonzi said:
Maybe if you can tell someone if you are using stock, or which rom, if you are switching from 2g to 4g manually, anything about your data plan, do you know if there is some outage in your area, etc., some more details about the phone, someone will know enough to help.
Click to expand...
Click to collapse
yea...thanks for your quote. i am actually running on htc stock rom, s-off, and i have adequate network in my area..... upgraded to 4.0.3 ics.

jayclinics said:
yea...thanks for your quote. i am actually running on htc stock rom, s-off, and i have adequate network in my area..... upgraded to 4.0.3 ics.
Click to expand...
Click to collapse
There are settings that allow 2G only--maybe that's what's going on with you--see if this helps:
https://support.t-mobile.com/thread/14622

Related

Keep using Fascinate after freezing Verizon plan?

Hey everyone, I'm currently in the Air Force and I'm getting stationed in Germany. And due to that I'm going to be freezing my Verizon account till I get back.
Now I really love this phone, and I'd like to keep using it; however, will I be out of luck without an actual service plan? I'm not talking about running it without a data plan. I mean actually no service whatsoever other than the Wifi.
Can it be done?
Can I has Wifi smartphone in Germany?
Thanks much beforehand for any help!
FLACattack said:
Hey everyone, I'm currently in the Air Force and I'm getting stationed in Germany. And due to that I'm going to be freezing my Verizon account till I get back.
Now I really love this phone, and I'd like to keep using it; however, will I be out of luck without an actual service plan? I'm not talking about running it without a data plan. I mean actually no service whatsoever other than the Wifi.
Can it be done?
Can I has Wifi smartphone in Germany?
Thanks much beforehand for any help!
Click to expand...
Click to collapse
Umm, why couldn't you? Put the phone in airplane mode, turn wifi on/off as you please. Last I checked, the didn't ban Wifi in Europe or Germany (yet, the EU does stupid stuff sometimes)
imnuts said:
Umm, why couldn't you? Put the phone in airplane mode, turn wifi on/off as you please. Last I checked, the didn't ban Wifi in Europe or Germany (yet, the EU does stupid stuff sometimes)
Click to expand...
Click to collapse
Is it really that easy? Also, what might that limit as far as functionality of the phone other than just calls and texts?
Also, would I need to worry about accidentally turning off the Airplane mode and getting charged again, or does the phone just stop receiving service period?
Thanks much for the help and I'll feel kinds silly if it really was this easy ha.
If you froze your VZW account, you should stop receiving service entirely, and not have to worry about getting calls, 3G, etc. But I could be wrong about that, so if someone could confirm...
Also, does Germany even have CDMA towers? I thought the rest of the world was on GSM.
beenz said:
If you froze your VZW account, you should stop receiving service entirely, and not have to worry about getting calls, 3G, etc. But I could be wrong about that, so if someone could confirm...
Also, does Germany even have CDMA towers? I thought the rest of the world was on GSM.
Click to expand...
Click to collapse
other countries use cdma (china and india have major carriers that do) and several others as well (peru, etc) if you go to verizon's international travel coverage you can actually see (or used to anyway) what country had what type of coverage and where on a map
however gsm is the major technology used worldwide...i dont have figures handy, but id guess its like 85/15 or something split wise
with emerging lte adoption though at some point in the future id imagine things becoming more unified...or even further split as many carriers may stick with hdspa+ rather than spend the money on lte infrastructure...who knows
i have an epic 4g that has no sevice at all and my kids use it as an ipod with
wifi work great text also as long as u have wifi.
ps i got the phone from a buddy that could not pay a bill for two phone so he suspended the line.
If you deactivate your service, the phone will attempt to connect, but won't be able to. I doubt many overseas carriers would allow data usage for roaming anyway even if airplane mode did get turned off, I'd think they probably only allow calls/texts.
Airplane mode (to save battery from frivolous radio connection attempts) + wifi. You're good.
No cdma in Germany, so no network to connect to to begin with. Verizon wont even let you use a phone in Europe without a special international roaming thing on your account anyways, so they certainly wont allow it to connect if you're suspended
Sent from my SCH-I500 using XDA App
I was in Germany about 3 weeks ago and I kept my phone in airplane mode and turned WIFI on and off when I wanted internet access. The problem was that I was not able to find any free WIFI - hotel, Starbuck's, etc. all charged a fee. Getting on the internet was not worth the going rate of 5 euros an hour. Your experience may be different; however, except in housing it's unlikely that you will find WIFI on base.
In the past I used an old droid as a portable device around the house. I never enabled airplane mode. I even took it on a trip with me for a media device. I got stranded in TX via buddy pass. I had to take a 27 hour bus trip home. My regular phone died. I couldn't charge the battery on the bus. So I used the droid to call Verizon to turn it on. And then turned it back off when I got home. I never had any issues with getting a data charge on my plan when I was using it as a portable. If it's deactivated in their computers I don't see how it would connect to a phone service.
I assume() that this would be the same with the Fascinate. The Fascinate is nothing more than a small handheld computer that make phone calls. Turn off the phone service and it should continue to do everything else as normal.
I would look into getting a skype account. It may even have some type of free package. You could try to make wifi calls in a pinch. I have no experience with that, but it seems like it would work. I don't know how much it would cost.

[BUG] Persistent Data Connectivity Issues

Hey there,
I have had this issue since I got my hands on my Atrix but it still bugs me that the issue has never been fixed. Others also still have these issues, but I hope that with our talented devs, a fix can be found.
When connected to my home WiFi network, Internet works fine.
When I disable WiFi on my phone, Data won't reconnect and the H icon won't reappear.
When I walk away from my WiFi range, Data again doesn't reconnect like it should.
When using data, after a minute or two the Icon will start to show repeated attempts of uploading data when I click something, but will never download anything, causing my website or app to hang and eventually time out. This is oddly fixed by me going to my APN settings, editing Vodafone Australia (my internet apn) but not changing anything and then going settings > save. Causing data to disconnect and reconnect correctly. (most of the time)
This is very annoying. I can stay connected to data for a max of 5 minutes, and I know it's not the network as my friend with a GT540 Optimus can stay connected for hours at a time at the same place in the same conditions.
If any dev can help then it would be greatly appreciated (or if anyone knows of a fix), I am willing to help test anything created and also provide any logs that may help narrow down the issue (although I made need assistance in retrieving those logs as I've never tried) in addition, the mods used on my phone can be found below in my signature except the radio info which is 1.77.30P
You can contact me on this thread, PM or rarely in the freenode chat
Thanks for your time.
- DarkRyoushii
is there really nothing I can do to help? This issue alone is making me consider selling up and buying a SGS2 or Sensation, since I rely heavily on a constant data connection.
I guess my only option is to wait for CM7 and hope that fixes the issues I'm seeing..
Wifi connection at my house is a pain. It won't connect to it at all unless I go into the wifi settings menu and turn it on from there. I also have problems with it losing data connection when going into the Market or Navigation...which was pretty bad on my trip to Arkansas. I just thought it was my Atrix.
Personally, every Android phone I have owned has had glaring hardware/software issues EXCEPT my Inspire. I'm switching to Apple. *prepares to be flamed*
---
- adb shove iPad2post.apk to /forum/thread
TheBassman369 said:
Wifi connection at my house is a pain. It won't connect to it at all unless I go into the wifi settings menu and turn it on from there. I also have problems with it losing data connection when going into the Market or Navigation...which was pretty bad on my trip to Arkansas. I just thought it was my Atrix.
Personally, every Android phone I have owned has had glaring hardware/software issues EXCEPT my Inspire. I'm switching to Apple. *prepares to be flamed*
---
- adb shove iPad2post.apk to /forum/thread
Click to expand...
Click to collapse
LOL, i won't flame you. Android vs iOS is the same argument as Windows vs MacOS.
It's a "Features" vs "Stability" trade off. Apple maintains better stability by cutting down features, locking things down and limiting usability <- not that hard to accomplish. Try to work in Windows 7 under non-admin account and without installing useless crap. You will be surprised as to how smooth and nice everything functions.
But for me, Android / Windows feature list wins by a large margin. I've only had one frustratingly buggy Android phone and it was a Droid 2 Global. Again, not Android's fault but Motorola's for releasing crappy software.
Anyway, if stability is your main goal, then iPhone is the phone for you
You might want to also try a Nexus phone (perhaps Nexus 3?). I've heard they are supremely stable. (never actually owned one )
p.s. I've seen a quote by someone on here, that half the fun from owning an Android phone is modding it. And for me that's 100% true.
DarkRyoushii said:
is there really nothing I can do to help? This issue alone is making me consider selling up and buying a SGS2 or Sensation, since I rely heavily on a constant data connection.
I guess my only option is to wait for CM7 and hope that fixes the issues I'm seeing..
Click to expand...
Click to collapse
Is that the right radio for your phone?
I thought the 30p was for AT&T only? Could this be your problem? You may need an international radio.
I know you have an unlocked AT&T, but I thought the radio was carrier specific, and not phone specific.
I could be wrong though. My wife tells me I am always wrong!
CaelanT said:
Is that the right radio for your phone?
I thought the 30p was for AT&T only? Could this be your problem? You may need an international radio.
I know you have an unlocked AT&T, but I thought the radio was carrier specific, and not phone specific.
I could be wrong though. My wife tells me I am always wrong!
Click to expand...
Click to collapse
hmm that seems like a good idea, but can I even flash an international radio on an AT&T handset? Also Vodafone Australia uses the exact same frequencies that AT&T use except AT&T 4G is considered Vodafone 850.
DarkRyoushii said:
hmm that seems like a good idea, but can I even flash an international radio on an AT&T handset? Also Vodafone Australia uses the exact same frequencies that AT&T use except AT&T 4G is considered Vodafone 850.
Click to expand...
Click to collapse
Someone more technically minded with the Atrix will have to answer this. I thought the hardware was the same, so in theory flashing the wrong radio shouldn't do anything but give you data loss if it doesn't work. Then again, I am frequently wrong.
<edit> This might help: http://forums.whirlpool.net.au/archive/1652182
CaelanT said:
Someone more technically minded with the Atrix will have to answer this. I thought the hardware was the same, so in theory flashing the wrong radio shouldn't do anything but give you data loss if it doesn't work. Then again, I am frequently wrong.
<edit> This might help: http://forums.whirlpool.net.au/archive/1652182
Click to expand...
Click to collapse
epic find. that's my post on an old user handle which I haven't bothered to change yes, I won this phone but so far it's been quite bugged. I originally thought that I was given a prototype/dev model since they shipped it before it was released but now I know that's not the case.

[Q] Mobile Data Drop - Not Suspect To Outage

In the past two weeks, my mobile data has been down. I don't believe it to be an outage in my area due to the duration of the problem, and the inconsistency with other Verizon Wireless phones. I was running Juice Defender for a while, and every now and then I would notice that the Mobile Network would drop. Toggling the Mobile Network would not fix the problem, either. I usually cleaned out my cached data for the Juice Defender app, turned the app off, then toggled airplane mode once. (Sometimes just toggling Airplane Mode wouldn't fix it, therefore I had to clear the cache for the app.) Now this fails to work. I cannot get my mobile network to connect by any conventional means. When I receive MMS messages, my network will connect long enough to download the attachment. Also when I do a search for a Software Update, it connects just long enough to tell me there aren't any updates for my phone. I've tried updating my PRL with *228 and I've even tried *18 from a post over at Droid Forums. Neither work. I've removed the battery and SIM Card as suggested in some other threads here at XDA. I've also removed the Juice Defender app.
The phone is not rooted and has never been rooted with the Temp Root methods. I'm not opposed to rooting, but if I root, I'm gonna perm root and I would rather not have to factory reset my phone if I don't have to right now. I'm mainly posting this because I cannot find anyone online with the same issue that I am having. Any help would be appreciated. Personally, I think its an issue with Dalvik-VM. I can attach a copy of my LogCat if needed. Any ideas on my issue? Thanks in advance!
Check your power settings, if you are in economy mode it will mess with your data connection.
I have a paid version of JuiceDefender, it has caused me so many problems I don't even bother to install it anymore.
~John
I also have the same issue, tried a couple basebands and could not fix it. I ended up not using it...
Every once in a while my mobile network or just lte somehow gets turned off and I have to turn it back on, but that's rare.
I tried juIce Defender and also had problems losing my connection so I uninstalled it. Plus the settings were so confusing to me. I'm using Green Power now and that seems fine.
You didn't mention mhs so I assume you're not using it but that has known connection issues.
Sent from my ADR6425LVW using TapatalK
sunsys14 said:
I also have the same issue, tried a couple basebands and could not fix it. I ended up not using it...
Click to expand...
Click to collapse
Did you ever try doing a factory reset? I'm curious to know if that will fix it.
feralicious said:
I tried juIce Defender and also had problems losing my connection so I uninstalled it. Plus the settings were so confusing to me. I'm using Green Power now and that seems fine.
You didn't mention mhs so I assume you're not using it but that has known connection issues.
Click to expand...
Click to collapse
Juice Defender gave me fits, too. I'm not using my phone as a Mobile Hotspot, either.
I kinda think its my ROM. I'll play around with some stuff, or I'll just get around to doing a factory reset and see if that fixes the problem. I'll post any solutions here for others.
Are you in a good 4g area? If you scroll down the general section here, you will find my topic. If you use 3g more than 4g, there is a post in that thread about##778#. It helped me. Sorry if it doesn't help you, Cheers.
Sent from my ADR6425LVW using Tapatalk
I just wanted to let you know that I'm having this problem as well. I AM rooted and running CleanRom, but my daughter has a non rooted Bionic, and both of us suffered a complete loss of data today. My husband's rooted Rezound is fine.
I took my phone into Verizon today, and after initially just trying to swap out the phone (which I wouldn't allow them to do, it took me too long to get my phone the way I want it), they finally switched out the 4G sim card, and the data came back instantly.
When my daughter leaves school today, she will get her 4G card swapped out as well, and we'll see if it is in fact a network connectivity problem.
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
+1
CocoaGoddess said:
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
Click to expand...
Click to collapse
I will +1 this. My work WiFi is spotty, and so the phone falls in and out of WiFi. The Rezound HATES that and usually leaves me with no connectivity. There is definitely a WiFi->Mobile Network issue.
Try doing a factory reset. Could be a bad device... Im getting amazing reception on mine. I havent even seen my 3G or 1x icons yet. Constant 4G lock.
Forget what I said, my data connection has been dropped again for the past thirty minutes and there's no way for me to get it back.
I'm going to try a factory reset. I *really* don't want to have to send my phone back because my husband is getting amazing coverage on his Rezound. However, we're still in the first week of our Verizon contract, and if this looks like it will be a standing issue, then we'll have to cancel and go crawling back to horrible Sprint.
CocoaGoddess said:
I just wanted to let you know that I'm having this problem as well. I AM rooted and running CleanRom, but my daughter has a non rooted Bionic, and both of us suffered a complete loss of data today. My husband's rooted Rezound is fine.
I took my phone into Verizon today, and after initially just trying to swap out the phone (which I wouldn't allow them to do, it took me too long to get my phone the way I want it), they finally switched out the 4G sim card, and the data came back instantly.
When my daughter leaves school today, she will get her 4G card swapped out as well, and we'll see if it is in fact a network connectivity problem.
It seems to me that our 4G phones has a lot of trouble switching from wifi to 3G/4G service.
Click to expand...
Click to collapse
I think I'm going to try doing this. How painful was it for you to convince them to give you another SIM Card?
Edit: Just read your last post. Please let me know what a factory reset does for you.
They had no issues at all swapping out my 4G card, they certainly couldn't let me walk out of the store with no signal. They knew they had to try something.
The factory reset on the phone appeared to work. I've been steadily switching it from wifi to data, and the data signal picks up, albeit a tad bit slow. Only thing is, I still don't really get 4g, while my husband's Rezound has a great signal.
I got insurance on the phone, so I'll put up with it as long as I can before I start screaming at Verizon.
Good to hear. I'm going to try to switch out my SIM card today and see if that fixes it. I thought maybe it was something with the ROM, seeing as how my 3G will turn on whenever I need to send an MMS message, so a factory reset made sense to me. I just don't want to do it. Lol. Thanks for the info!
I've experienced it twice in the last 24hrs and it just happened to be right after I installed and used LTE OnOff. Don't know if there might be a connection there. I keep forgetting this phone has the ability to switch 4g/3G unlike the TBolt. Needless to say, that app is no longer on the phone.
KORM via the beast known as the Rezound.
I had an issue with the mobile network just dropping in and out (other people in the room did not lose signal). We currently don't have 4G and it is 3G only. I did a factory reset of the phone, but it continued to occur. Took the phone back to Verizon store to exchange it (it was 1 week old). At first they weren't going to and gave me a run around but in the end exchanged it. Have had no problems with new phone.
My girlfriend's Bionic keeps dropping 4G more frequently than my Rezound. I get this problem too though. Usually a toggle of Airplane Mode fixes it...but it's pretty damn annoying. Happens once or twice a day!
A Factory Reset fixed it. Everything went smoothly, too. I backed up all my SMS Messages with HTC's Messaging app, and got my network back as soon as I restored it and set everything back up. Hopefully this will help anyone else who might have had the same problem.
I've been side by side with a fresh Rezound and watched both of them jump from 4g to 1x to 3g and sometimes never 3g. The problems were a million times worse with my droid charge as it's a combination of the handsets and the towers.
Posted via Tapatalk mobile app
Hmmm
I have this happen if I am in an area with NO signal (such as the basement level of my office building) for long time. Only a reboot will bring back data. Does not happen often (maybe 2ce in a month and a half).
I am intrigued by the person who blames the install of LTEOnOff. I have it installed but do not use it. Maybe if I ever have to hard reset (such as if ever run the unlock), I will not reinstall that program.

Sick connection issue.

Today I'm having issues with 3g connectivity on my Lumia. The phone just doesn't connect no matter what. I tried restarting it, pulling the SIM but no luck. At first I thought: my bad for cutting the SIM card myself, maybe after some time it got messed up. When I came home I grabbed my gf's 710 and it was behaving the same way (her SIM card is brand new). Coincidence? I don't think so. A friend of mine with the same carrier (H3G) just told me he had no issues whatsoever connecting using 3g connectivity, and he has a Nokia N97. This is starting to piss me off...anybody else having connectivity issues today? It must be something Microsoft/Nokia related. God I'm about to throw this thing off the window.
3g connectivity
I had the same issue the day i bought it..had to reset the phone for 3g to work again and today i face the same issue again!
Abhinavad3r said:
I had the same issue the day i bought it..had to reset the phone for 3g to work again and today i face the same issue again!
Click to expand...
Click to collapse
My God I hope this is not the case, that would be annoying as hell...this is just too weird, why would this happen on two phones at the same time? Geez this is worse than on Android...
Hoping the same..Even im waiting for a workaround to make 3g work on my phone.
Ok, I just woke up and tried again, it works now Microsoft/Nokia have to do something about this tho, this is not acceptable...
Doesnt work for yet..still unablle to figure out why whatsapp is running fine but no other 3g activity happening. Please let me know if u had to do something for 3g to work.
Abhinavad3r said:
Doesnt work for yet..still unablle to figure out why whatsapp is running fine but no other 3g activity happening. Please let me know if u had to do something for 3g to work.
Click to expand...
Click to collapse
Nothing special really, I simply let it charge overnight, picked it up in the morning and it was working. Yesterday I tried everything: plugged it to the pc, switched flight mode on and off, tuned it off for a few minutes but no luck. The last option would have been draining the battery completely then plug it to the pc to turn it back on, but that wasn't necessary. Really weird...i still need to check if my gf's 710 is working now.
Seriously, this is not good. I noticed it since yesterday again. I had it when I first got my Lumia. I have weird issues such as being able to stream music non-stop over 3G, yet being unable to make or receive calls. What I do to make it work? I switch to airplane mode and back.
I got both Lumia and MicroSIM for free; didn't have these issues for weeks. I got the newest firmware (12072) using cab sender, might be any constellation? Typed on my Lumia btw
Apparently my gf's phone is working as well now, gotta love these random bugs...
Happened the same here, suddenly I got no signal at all, tried everything, didn't want to format the phone so I just waited and some hours later connection was back, but 2g only, next day all was fine with 3g also workin
Sent from my Lumia 800 using XDA Windows Phone 7 App
All issues are suddenly gone for me. Wtf
I've been having this exact problem for a couple of days now, i already called vodafone but they cant help me... WTF is happening?? no signal
same thing happened to my mate.. have you installed the latest update.. his issues went away after install??
luminated said:
same thing happened to my mate.. have you installed the latest update.. his issues went away after install??
Click to expand...
Click to collapse
I was already running the latest firmware when I faced this issue, it's not a matter of that I guess...
Sent from my Lumia 800 using XDA Windows Phone 7 App
same here, does anyone have a solution? im a bout to trade this piece of S%$& for a iphone ...
ragdoll20 said:
same here, does anyone have a solution? im a bout to trade this piece of S%$& for a iphone ...
Click to expand...
Click to collapse
How long has it been going on like that? Mine started working again after about a day...
6 days now, really getting pissed off. I think its just a faulty model. I'm gonna try to factory reset. Anybody have any other ideas?
6 days is a pretty damn long while...do a factory reset and if the issue is still there you should definitely get it checked. I had no idea this thread would have gethered all of these people, this is something that Nokia should be really looking into...
So i called vodafone and they told me that when i took my new 2 year contract (and got the phone) i also got a new sort of contract that slowed down my internet.. while this makes sense it also doesnt because the speeds they were talking about should still have been fast enough.. But since i also only had 500mb i upgraded and the problem is now gone. everythings really fast again.
One question though: When i pick highest network setting i can only choose 3g.. but with my current contract plan i should get "H". anyone have any info on that?
vnvman said:
6 days is a pretty damn long while...do a factory reset and if the issue is still there you should definitely get it checked. I had no idea this thread would have gethered all of these people, this is something that Nokia should be really looking into...
Click to expand...
Click to collapse
ragdoll20 said:
So i called vodafone and they told me that when i took my new 2 year contract (and got the phone) i also got a new sort of contract that slowed down my internet.. while this makes sense it also doesnt because the speeds they were talking about should still have been fast enough.. But since i also only had 500mb i upgraded and the problem is now gone. everythings really fast again.
One question though: When i pick highest network setting i can only choose 3g.. but with my current contract plan i should get "H". anyone have any info on that?
Click to expand...
Click to collapse
Ok let me explain what is going on. In Holland (Im dutch also) we have "H" as the symbol for an ACTIVE 3G connection (meaning downloading/uploading data). Where "3G" means an inactive (or not consuming data) 3G connection, this is not worse than H, its the same.
On the US version you will see 3G when not downloading and 3G+ when downloading (which is the same as our H). Whatever letter there is does not matter as long its not a G you have your max speed.
Now also notice that there are a lot of areas where providers can not peovide the maximum speed (crowded/low signal/etc). Make sure you check your speed with full bars and dont be paranoid with data tests. If the speed is reasonable and IE9 can load a decent page, than its ok. If it wont load a page than your 3G does not work.
If your 3G does not work (what was the case for some of you) than set the APN settings manually to your peovider (or use the Nokia Network Setup app), goto Settings --> Cellular --> Edit APN.
Now 3G will work.
Again dont be bothered about whatever Icon it shows, H, 3G or 3G+ its all good (or 4G). As long as there is no G or E you will have the highest connection your phone can receive. This does not guarantee your provider can deliver you what you pay for (probably you get much lower speeds) and they might also cap your speed if you surpass your datalimit (as does TMobile NL with "unlimited internet").
Good luck

[Q] Have good LTE signal and apps wont utilize. any ideas?

Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
I am having the same problem i called sprint and they couldn't help at all i think is a phone defect
adierks3 said:
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
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Try updating your profile or PRL , that's helped me in the past with data issues
ccs86 said:
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
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I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
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Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
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adierks3 said:
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
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Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
hsmith1514;60132588 said:
I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
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Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I wonder if it's a DNS issue on LTE.
3G, LTE and WIFI are all pretty separate interfaces and have their own "setup".
What you might try doing is see if you can PING the server by NAME and by IP Address on each of those interfaces.
You may have to dig a bit to figure out what servers the various apps are using.
If it pings by IP but not by NAME it's a DNS issue.
Ever since Lollipop there have been some IPV6 issues that cause DNS problems. But those have been usually on WIFI only.
There are some tools in Google Play to disable IPV6 but it only disables it on WIFI interface.
Like on Lollipop M8, MMS would not work on WIFI for some folks and disabling IPV6 would temporarily fix it.
A really nice tool to debug with is called FING that you can get from Google Play. It has built in PING, Trace Route and a bunch of other goodies.
I used it to find a rogue device on my work Network.
If some apps work and others don't it's very likely a DNS issues. Unless Sprint is now blocking some ports on LTE.
You can also test HOST name and PORT for a service, this takes some serious digging to see if the port is blocked.
There is a tool in FING for that too called TCP Connection Tester. I usually have used TELNET on Desktop PC's to do the same.
If you google that service you can often find the host and port it's using.
Here is an example: Let's say SPOTIFY won't work on LTE
Get the Port and HOST from a search I did that showed this. I searched for SPOTIFY HOST PORT
https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/What-firewall-ports-to-open/td-p/194752
adierks3 said:
Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
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Yeah mine came with headphones, I'd imagine all the M9s come with them
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
LymeWire said:
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
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I'm happy it's not just mine either I mean it sucks but last thing I wanted was a bad radio.
Same issue here, when on LTE can't send snaps (just an example) also push notifications don't seem to come through. Though it might have been due to the rom I was using but doesn't seem to be the case. Even RUU'd it and it didn't help same exact issue. 3G just fine, wi-fi just fine. This is driving me nuts. I guess it sounds like it's a Sprint issue and not hardware which is good but calling Sprint Tech support is usually usless unless you get to the higher ups.
My friend has a pure stock locked non-rooted s-on phone he says he has been having issues as well.
We might wanna get something like this going over at Sprint Community hopefully try and get the issue moved up. I was thinking it might be a DNS issue as well.
Has anyone found a solution?
I have yet to find or see a solution. Sprint or HTC hasn't said anything about it officially. Really sucks cause a bunch of my stuff just doesn't work right over LTE including push notifications won't come through. I have not enjoyed this phone thus far.
I'd advise you all to return your phone that's what I did with mine
Sent from my HTCONE using XDA Free mobile app
I've swapped for another M9, doing the same thing. I'm on the phone with Sprint now, they have escalated to a second tech. That tech claims they are not aware of any issues on the M9, but did say they heard of one S6 having such issues. The tech advised to swap it yet again.
If enough people return them they might actually look at the problem. I remember when the evo4G had an issue similar to this, you couldn't stream music Sprint's proxy would mess it up. Took them a while to release a fix. Really this isn't an acceptable problem, I'm mean half the apps are worthless cause they won't work over LTE. I'm past my return period and I'm unlocked and this appears not to be a hardware problem. I just wish they would confirm something that they are looking into it. I hate calling Sprint for tech support, it will be the usual non-sense of resetting the phone and doing data profile updates. Then they bump it up and tell you they will call you back when half the time they never do anyway and even if they do it's usually not with a fix. I remember I had a problem getting Direct Connect provisioned on the M8 when it came out. Regular CSR couldn't add the code correctly, they did end up fixing it eventually but no thanks to the techs I worked with nor did they really follow with me more than once. An issue like this needs to make it to the correct people which appears that has not happened yet.
I agree. I am chatting with HTC Support now.
ReproOne said:
I agree. I am chatting with HTC Support now.
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Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
Sim-X said:
Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
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HTC Chat is getting me no where. I even sent them these links:
https://community.sprint.com/baw/thread/204027
http://forum.xda-developers.com/sprint-one-m9/help/lte-signal-apps-wont-utilize-ideas-t3080920
I called, they supposedly create da ticket under my account to escalate. I'll have to see what happens with that.

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