I spoke with some people at an att store and told them I voided the warranty by replacing a cracked digitizer. Upon taking it apart, there is a little sticker that gets split in two, indicating a voided warranty.
This phone is having some charging/battery issues that are getting worse and worse. It simply does not charge beyond maybe 10%, and is always at a low batter. Might be the batter, might be the phone..
The guy at att said to just send it in for a warranty replacement. I don't want them to find out I voided it though. Do they check for this? Will I have to pay up for a new phone if they find out? Should I just send it and see what happens? Or should I try purchasing a new battery first? Thanks.
I really doubt they would replace it for you. Replacing a phone costs them lots of money.
Are you using an official battery? Amazon sells a replacement battery for $21 (if you order directly from Amazon, not one of the third party sellers on Amazon which I wouldn't personally trust for a battery purchase).
http://www.amazon.com/HTC-35H001370...0DER&s=wireless&ie=UTF8&qid=1312788076&sr=1-1
Related
Just before Christmas, I noticed that the XDA wasn't charging. Closer
examination revealed that, horror of horrors, there was a dent in the
casing which had bent the power connector terminal. The overall size of
the dent is about as big as the point of a pencil. It appears to have
been caused by a key whilst in my pocket, and whilst in its "protective"
leather case!
O2 told me to send it off the their specialist repair place in Norwich (
Radiophone Ltd), although the shop manager was pretty unhelpful, telling
me that if only I'd taken out insurance, he could have given me another
one - he was more interested in selling me a replacement. Eventually he
arranged for a jiffy bag to be sent to me to send it off in (It apparently
isn't possible to do this yourself). I was rather annoyed - although the
invoice says "insurance declined" on it, nothing was mentioned at the
time, AND it was £399 when I got it, AND I was ill and unable to take it
back within 14 days, AND the price then fell £100, AND they doubled the
memory to 64MB (you get the picture!). Probably I wasn't therefore as
reasonable about this as I might have been, because I started making
comments about Sale of Goods Act, Merchantable quality and so on.
To cut a long story (or even a longer one if I'm honest) short, the O2 XDA
repair centre says that it can't be repaired economically. I don't
believe them - the visible damage is so slight I think you could sell the
XDA without anyone noticing until they realised it wouldn't charge, and it
worked absolutely fine until the battery gave up. I think it likely that
a replacement connector on the bottom would fix it. The problem is O2 are more interested in selling me another one, and they tell me there is
nowhere in the UK where I could send it for a second opinion (I think
that's wrong too - the connector is physically the same as the iPaq and
Orange SPV).
To make matters worse I bought this on the one credit card I have that
doesn't have purchase protection!!!!
Anyway, the question is, does anyone know where I could send the dead XDA for a second chance of getting it fixed?
cheers
Richard
Oops, how silly do _you_ feel?
Unless you can find someone accredited by O2/HTC to repair under warranty there is nowhere else in the UK.
I would try to start again, telling O2 that the damage existed right out of the box.... Therefore, it is covered under warranty.
It's not honest, but they are not at all helpful are they? Personally I think O2 are rubbish. they make millions and when something like this comes down the line all they want is your money... again! and having only one service and repair facility is deplorable!
Hey everyone,
Today my touchscreen/digitizer started acting up on my Atrix. I can't click items in the bottom left corner in a certain area (probably 50px across, 300px high) and it's very annoying (duh). I can't even type properly, as 5+ keys are affected by this.
So I filled out a RMA form on Moto's website...
Here comes the question.. sort of... Motorola says if they find physical damage they will not repair the device and they will return it to me and make me pay for return shipping...
Now, has anyone had any experience with this? (ie Motorola returned their phone and didn't repair it?) The reason I'm asking is because the original digitizer and LCD on this phone broke months ago, so I repaired it myself to save money. That involved me opening the phone and replacing the parts myself. Would motorola see this as "damage"?
On most products you see a "void if removed" sticker, but there are NONE on the Atrix.
Should I just re-do the RMA form and mark is as "physically damaged" and see if they repair it?
Any help this subject in general would be great. Thanks!
All RMA services say this exactly.
If there is no damage to the phone, they will NOT be able to deny you warranty. I have dealt with many companies and many different RMA's. As long as the item doesn't look damaged, they usually give you warranty service.
And with phones, there is a piece of paper with dye in it, when it gets wet it changes colour. If that has changed colour as well they will deny warranty.
Only happens when the phone gets wet though.
Any marks on screws, torn stickers, etc. can be grounds for rejecting warranty coverage. If you burred the screws removing/replacing them, this is the easiest thing to detect. If they are being really anal, they will know you have replaced parts yourself, and your warranty will be void. Sorry, but I'm not going to sugercoat my answer given you are asking a very straight forward question. If any damage is visible/evident, and this does include self repairs, you do risk losing warranty coverage.
CaelanT said:
Any marks on screws, torn stickers, etc. can be grounds for rejecting warranty coverage. If you burred the screws removing/replacing them, this is the easiest thing to detect. If they are being really anal, they will know you have replaced parts yourself, and your warranty will be void. Sorry, but I'm not going to sugercoat my answer given you are asking a very straight forward question. If any damage is visible/evident, and this does include self repairs, you do risk losing warranty coverage.
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Don't have to be sorry about not sugarcoating it. This was the answer I was looking for. Thank you for being clear about it.
nexxusty said:
All RMA services say this exactly.
If there is no damage to the phone, they will NOT be able to deny you warranty. I have dealt with many companies and many different RMA's. As long as the item doesn't look damaged, they usually give you warranty service.
And with phones, there is a piece of paper with dye in it, when it gets wet it changes colour. If that has changed colour as well they will deny warranty.
Only happens when the phone gets wet though.
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There isn't any damage to the phone, but the screws do have marks on them, and little things like that. Actually, I think one of the screws is missing inside from the repair I did.
I'll probably be selling it "as is" on ebay/craigslist based on this information.
My warranty is based out of the USA (and I'm in Canada) so when Moto is done with it, it's being returned to a small business in the states who will hold it for me. However, if Motorola decides to charge me for return shipping based on the fact it's out of warranty, the business will probably not accept the charges. Then UPS will have my phone..
Thanks for the quick replies though!
On the other hand, you may get lucky and they just send a refurb out soon as they receive your phone.
Beamed in from WinBorg 4G via XDA Premium app
Well long story short, my USB port is damaged. The little board in there is barely hangin in there and i keep having to bend the pins to get it to charge.
After talkin with a couple verizon stores I only have a couple options:
Verizon provides me a new phone..they send the damaged phone to there warehouse. If determined it was physical damage they will charge me for the phone.
Make an insurance claim..resulting in me paying the $100
Take it to a repair shop and pay around $30-$40 for them to fix it
Repair it myself for free (taking the micro usb from an old storm)
So a couple questions...if I go the repair route (either a shop or me) obviously my HTC warranty will be void, but will that affect the insurance option for a later date and time?
I went to verizon and they deemed it warranty and sent mint in.
It should not affect the insurance, just like root doesn't affect the insurance. You could smash it with a hammer and the insurance would cover it, in fact it could be lost or stolen in which case you couldn't even return it.
setexascustoms said:
It should not affect the insurance, just like root doesn't affect the insurance. You could smash it with a hammer and the insurance would cover it, in fact it could be lost or stolen in which case you couldn't even return it.
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Excellent, looks like I'll be repairing this in the next couple of days by myself
I had my digitizer replaced a month before warranty was over and 3 months later it started acting up again (I guess im too rough with my phones). I had dropped it a few times without cracking the screen but it has dead spots in multiple parts of the screen, no matter what way i view it.
I have not installed any custom roms or partitioned the drive. I opened it up and re-seated the digitizer cable but i didn't have any luck.
I checked Amazon for a new digitizer but all i see is negative reviews and I have emailed some ebay buyers who were unhappy about their purchase (after already leaving feedback).
Does any one know of any reputable companies where i could buy a new digitizer? Preferably in North America for faster shipping.
howlett1 said:
I had my digitizer replaced a month before warranty was over and 3 months later it started acting up again (I guess im too rough with my phones). I had dropped it a few times without cracking the screen but it has dead spots in multiple parts of the screen, no matter what way i view it.
I have not installed any custom roms or partitioned the drive. I opened it up and re-seated the digitizer cable but i didn't have any luck.
I checked Amazon for a new digitizer but all i see is negative reviews and I have emailed some ebay buyers who were unhappy about their purchase (after already leaving feedback).
Does any one know of any reputable companies where i could buy a new digitizer? Preferably in North America for faster shipping.
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I only know of one not reputable company that I try to steer people from. Repairuniverse.com horrible customer service, no phone support, tried to make me feel I broke their defective screen, slow shipping even if you pay for expedited, and only after threatening with contacting the BBB did they finally send me my RMA and replace my part.
pre4speed said:
I only know of one not reputable company that I try to steer people from. Repairuniverse.com horrible customer service, no phone support, tried to make me feel I broke their defective screen, slow shipping even if you pay for expedited, and only after threatening with contacting the BBB did they finally send me my RMA and replace my part.
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That’s the kind of thing I’m trying to avoid. I know defective parts are inevitable, quality control can’t be perfect for everything.
Im sure we have some users here who have purchased digitizers that worked out ok.
I have purchased around 30 digitizers for atrix's, I prefer to buy the digitizer and the frame in one piece and I have found that your best chance of getting a working digitizer that is actual gorilla glass is to buy the refurbished ones, or original oem atrix digitizers, you will find them on ebay currently the only supplier is in london and he is selling 3 different qualitys "A", "B', and "C" with the difference being amount of scratches...but I see different people show up selling the oem ones on occasion.
Sadly a couple of the websites I used to purchase from no longer stock, or I received defective products, or they only sell to commercial entities which won't help you or they charge insane amounts for shipping from hong kong.
ymmv.
Has anyone had any luck getting this phone repaired out of warranty? Im having a hell of a time finding a place that can/will do repairs on this device, most of them cant even get parts.... The last HTC i had also had a blown speaker.. I was able to order a new speaker on ebay for a few bucks and replace it my self in about 15mins. Obviously not the case with this one
The cost really outweighs the option of the repair. I had my first one 3 days before the screen cracked. Now im not sure about now but the glass alone for the repair was going to cost the retailer 200.00. You could probably buy a newer or new One S off Craigslist or Ebay for less than that. Turn around and sell the broken one to.an.electronics shop for parts. That's what I did. I work for T-Mobile so getting a new one wasn't a problem. There's a guy on here that asked for a donor One S. He is experienced with glues and thinks he can find a way to open it. If he can then a repair may be an option. Most electronics.stores will just say the it was not built to be dismantled and refuse to work on it. Good luck man