Hey everyone,
Today my touchscreen/digitizer started acting up on my Atrix. I can't click items in the bottom left corner in a certain area (probably 50px across, 300px high) and it's very annoying (duh). I can't even type properly, as 5+ keys are affected by this.
So I filled out a RMA form on Moto's website...
Here comes the question.. sort of... Motorola says if they find physical damage they will not repair the device and they will return it to me and make me pay for return shipping...
Now, has anyone had any experience with this? (ie Motorola returned their phone and didn't repair it?) The reason I'm asking is because the original digitizer and LCD on this phone broke months ago, so I repaired it myself to save money. That involved me opening the phone and replacing the parts myself. Would motorola see this as "damage"?
On most products you see a "void if removed" sticker, but there are NONE on the Atrix.
Should I just re-do the RMA form and mark is as "physically damaged" and see if they repair it?
Any help this subject in general would be great. Thanks!
All RMA services say this exactly.
If there is no damage to the phone, they will NOT be able to deny you warranty. I have dealt with many companies and many different RMA's. As long as the item doesn't look damaged, they usually give you warranty service.
And with phones, there is a piece of paper with dye in it, when it gets wet it changes colour. If that has changed colour as well they will deny warranty.
Only happens when the phone gets wet though.
Any marks on screws, torn stickers, etc. can be grounds for rejecting warranty coverage. If you burred the screws removing/replacing them, this is the easiest thing to detect. If they are being really anal, they will know you have replaced parts yourself, and your warranty will be void. Sorry, but I'm not going to sugercoat my answer given you are asking a very straight forward question. If any damage is visible/evident, and this does include self repairs, you do risk losing warranty coverage.
CaelanT said:
Any marks on screws, torn stickers, etc. can be grounds for rejecting warranty coverage. If you burred the screws removing/replacing them, this is the easiest thing to detect. If they are being really anal, they will know you have replaced parts yourself, and your warranty will be void. Sorry, but I'm not going to sugercoat my answer given you are asking a very straight forward question. If any damage is visible/evident, and this does include self repairs, you do risk losing warranty coverage.
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Don't have to be sorry about not sugarcoating it. This was the answer I was looking for. Thank you for being clear about it.
nexxusty said:
All RMA services say this exactly.
If there is no damage to the phone, they will NOT be able to deny you warranty. I have dealt with many companies and many different RMA's. As long as the item doesn't look damaged, they usually give you warranty service.
And with phones, there is a piece of paper with dye in it, when it gets wet it changes colour. If that has changed colour as well they will deny warranty.
Only happens when the phone gets wet though.
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There isn't any damage to the phone, but the screws do have marks on them, and little things like that. Actually, I think one of the screws is missing inside from the repair I did.
I'll probably be selling it "as is" on ebay/craigslist based on this information.
My warranty is based out of the USA (and I'm in Canada) so when Moto is done with it, it's being returned to a small business in the states who will hold it for me. However, if Motorola decides to charge me for return shipping based on the fact it's out of warranty, the business will probably not accept the charges. Then UPS will have my phone..
Thanks for the quick replies though!
On the other hand, you may get lucky and they just send a refurb out soon as they receive your phone.
Beamed in from WinBorg 4G via XDA Premium app
Related
Just before Christmas, I noticed that the XDA wasn't charging. Closer
examination revealed that, horror of horrors, there was a dent in the
casing which had bent the power connector terminal. The overall size of
the dent is about as big as the point of a pencil. It appears to have
been caused by a key whilst in my pocket, and whilst in its "protective"
leather case!
O2 told me to send it off the their specialist repair place in Norwich (
Radiophone Ltd), although the shop manager was pretty unhelpful, telling
me that if only I'd taken out insurance, he could have given me another
one - he was more interested in selling me a replacement. Eventually he
arranged for a jiffy bag to be sent to me to send it off in (It apparently
isn't possible to do this yourself). I was rather annoyed - although the
invoice says "insurance declined" on it, nothing was mentioned at the
time, AND it was £399 when I got it, AND I was ill and unable to take it
back within 14 days, AND the price then fell £100, AND they doubled the
memory to 64MB (you get the picture!). Probably I wasn't therefore as
reasonable about this as I might have been, because I started making
comments about Sale of Goods Act, Merchantable quality and so on.
To cut a long story (or even a longer one if I'm honest) short, the O2 XDA
repair centre says that it can't be repaired economically. I don't
believe them - the visible damage is so slight I think you could sell the
XDA without anyone noticing until they realised it wouldn't charge, and it
worked absolutely fine until the battery gave up. I think it likely that
a replacement connector on the bottom would fix it. The problem is O2 are more interested in selling me another one, and they tell me there is
nowhere in the UK where I could send it for a second opinion (I think
that's wrong too - the connector is physically the same as the iPaq and
Orange SPV).
To make matters worse I bought this on the one credit card I have that
doesn't have purchase protection!!!!
Anyway, the question is, does anyone know where I could send the dead XDA for a second chance of getting it fixed?
cheers
Richard
Oops, how silly do _you_ feel?
Unless you can find someone accredited by O2/HTC to repair under warranty there is nowhere else in the UK.
I would try to start again, telling O2 that the damage existed right out of the box.... Therefore, it is covered under warranty.
It's not honest, but they are not at all helpful are they? Personally I think O2 are rubbish. they make millions and when something like this comes down the line all they want is your money... again! and having only one service and repair facility is deplorable!
my htc hero is all scuffed round the edges
is there any way to replace the plastic or get a cover up
or if worst comes to worst what will activate the warranty so they send me a new device?
nuke it in the microwave, that will **** it up lol
Suck it up and buy a new phone then. There is no way your provider should ship you a new phone. Every dollar they spend on a bogus claim is two dollars they have to get back from other subscribers.
If you really must, then tell them your mother washed your jeans with the phone in it. Stick to your story.
Well, it's irrelevant for the warranty whether his mother washed the Hero or i he damaged it some other way. In any case it's NOT a case for warranty and andyp123 should be ashamed for breaking his phone and then wanting someone else to replace it.
There are insurance policies for that... of course you have to buy them when you get the device, not when it's broken already.
i havent broken it, did any of you actually answer my original question about the scratches?
andyp123 said:
i havent broken it, did any of you actually answer my original question about the scratches?
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You can buy a case or a phone skin to hide the marks.
+1 for buying a case.
A full refurb will cost you just over £100 for the hero. and if you send it in with cosmetic damage, and try and screw it up some other way, it's probably come up as out of warranty anyway.
Hello,
I got a Flyer a week ago. On Thursday, I dropped it and got it replaced at best buy. Today, I dropped is again on a parking lot with the pen. They both have dents, and the Flyer has this white dot on the screen that won't come off. Should I take it to best buy, with a request to replace? Or should I call HTC or something. Ideas?
Thanks.
P.S: Yes, I am clumsy at times.
HTC's warranty does not cover damage done by you, normal wear and tear, etc. They are strict on this, so don't bother contacting them.
Dents and dings are just normal wear and tear. Who cares? Your devices are not going to look brand new forever. If you worry that much about the appearance, get an invisible shield, or use a case/skin for it.
As far as the white dot, its either a stuck or broken pixel. If Best Buy replaced it before for something you did, then maybe they will do it again. But its just them being nice to you, its not technically their problem. Unless you spent extra to get the insurance coverage which includes user caused damage. Think about it, if Best Buy or HTC replaced a device every time somebody dropped or otherwise damaged it, they would be out of business.
Alright thanks. I will purchase the warranty and ask them to replace it.
It depends on the type of warranty to...normally it s only replace or fix if broken..not dents or scratches.
Sent from my HTC Flyer P512
So......I Was thinking of getting my x201 treated with Liquipel nanocoating. I emailed the company out in Santa Anna, Ca. waiting to hear back from them with an estimate. Now since the casing is supposed to be "water resistant" should I disassemble the watch first and send it into them in parts? I'm guessing this will void my warranty but then again so will just about doing anything to my TS will void omate's warranty. Anyone here tried this on their electronic devices?
kssr said:
So......I Was thinking of getting my x201 treated with Liquipel nanocoating. I emailed the company out in Santa Anna, Ca. waiting to hear back from them with an estimate. Now since the casing is supposed to be "water resistant" should I disassemble the watch first and send it into them in parts? I'm guessing this will void my warranty but then again so will just about doing anything to my TS will void omate's warranty. Anyone here tried this on their electronic devices?
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I don't know how the process works, but the TS casing is nowhere near water resistant. So yes, probably disassemble it to get better penetration of the coating. I wonder if you will have issues with the antenna connection and other parts that are nearly sealed but not quite. Maybe the coating can protect the gaps in the seal.
OK so I got a response from Liquipel. I'll post it below. So it appears they will treat the watch but you have to sign off on a waver because they've not tested the process on the TS......"Thank you for your response! We can treat your smartwatch for you, but we will require that you sign off on the attached waiver since we have not tested your specific device. We will require that you disassemble the device prior to sending it to us and we will send it back to you to be reassembled. Please also note that the coating may also have a slight effect on the look of the silicone band. If you would like to move forward with the treatment, please feel free to place an order through our website by selecting one of the headphone devices as the price will be the same at $30.00. If you have any questions regarding the ordering process, please feel free to contact us via email or by phone at 1.855.478.4735".
Sounds interesting, if you're happy to take the risk on dis-assembling. I'd still not treat it as waterproof, but this might save you against accidents.
if you go for it be sure to let us know how it goes
Or you can order some of this stuff and do it yourself
http://www.nanostate.co.uk/flash-flood-to-waterproof-smartphones-and-tablets-5ml-p-3.php
Looking at it $30 does seem like good value but not sure if that includes shipping, you might be able to use the same bottle of flashflood on several devices though...
However liquipel might do a much better job then diy
Actually the ipod video they did makes me think, open up my TS and dunk the whole watch into the stuff
https://www.youtube.com/watch?v=XNnbU2qn0HA#t=130
Just having it on the screen might be interesting for when you have wet hands and don't want to glitch the touch screen...
Repair # 1-20162112859
My phone was left on the table while it was raining last week (flaps fully closed of course) and when I picked it up to check something after a while I saw it was turning itself off. After that it never came back alive no matter what I tried. I noticed the camera lenses had fully frosted up so it was apparent that water had seeped in somehow.
I dried the phone for over a day but it simply didn't work! I sent it to Sony for warranty repair as I expected it to be covered since I used it under their advertised conditions and you expect it to take a bit of rain at the minimum.
To my utter horror they have come back as saying that because the phone has some other physical damage on the other side (it has a very slight bend in the left side middle which i don't recall it having) it means that the warranty is automatically void and they don't even need to investigate the water damage or the reason why the waterproofing failed via faulty flaps! But the failed flap is the one on the opposite/right side where the SIM and memory card go! It doesn't even make sense!
I have attached the repair centre (SBE Ltd. UK) sent pictures as evidence.
I assure you that the 2 are completely unrelated and on the opposite sides of the phone. They are simply using cause and effect and not scientific tests to rub their hands off my claim. There are plenty threads online showing that Sony Z3 phones have been failing at waterproofing. Given Sony's dropping sales they should at least help out their customers and stick by their principles and marketing claims.
To top up the experience the rude customer service even charge me £20 to ship phone back! Extortion?
I was a staunch Sony fan who owned the Xperia S, Z, Z2 and Z3 but my Sony story is well and truly over! I will go to a small consumer court as I will not give up because I am right! can anyone in UK advise what are my rights and course of action?
More shocked than disappointed.
That doesn't look like a Z3v which this is the sub-forum for.
I also had and issue with the upper right/lower left corners developed a crack in the body of the phone, contacted Sony and they said "sorry warranty is voided, physical damage", phone has never been dropped, but I do carry it in my back pocket. Hasn't gotten water in it, but have not gotten it wet yet to see if water resistance integrity has been compromised.
Phones are too thin now-a-days and bend and flex way to easily. $.02
Lesson learned -- never buy thin phone again.
1linuxfreak said:
That doesn't look like a Z3v which this is the sub-forum for.
I also had and issue with the upper right/lower left corners developed a crack in the body of the phone, contacted Sony and they said "sorry warranty is voided, physical damage", phone has never been dropped, but I do carry it in my back pocket. Hasn't gotten water in it, but have not gotten it wet yet to see if water resistance integrity has been compromised.
Phones are too thin now-a-days and bend and flex way to easily. $.02
Lesson learned -- never buy thin phone again.
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I have insurance with Verizon, so I just know Verizon will take care of any problems with my phone. I know Sony is hard to deal with, and I was trying to get help with a Bluetooth headset I have. The screen went out for no reason, but they require a reboot for proof of purchase. I purchased through eBay and I have PayPal as my proof, but they won't accept. Idk what else to do.
Sent from my D6708 using XDA Free mobile app
I'm usually careful with my phones and keep them for 2+ years with just normal wear and scuffs but this just makes me think about getting square trade every time I read stuff like this. It would be nice if pay pal had at least 1 year protection for electronics at $250 and up.
GigaSPX said:
I have insurance with Verizon, so I just know Verizon will take care of any problems with my phone. I know Sony is hard to deal with, and I was trying to get help with a Bluetooth headset I have. The screen went out for no reason, but they require a reboot for proof of purchase. I purchased through eBay and I have PayPal as my proof, but they won't accept. Idk what else to do.
Sent from my D6708 using XDA Free mobile app
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Odd isn't it? I mean, I have ordered products through eBay before and had a problem with that product and the manufacture had no problem accepting eBay receipt as proof of purchase and warrantied the product no questions asked, difference between a good company and Sony.