Repair # 1-20162112859
My phone was left on the table while it was raining last week (flaps fully closed of course) and when I picked it up to check something after a while I saw it was turning itself off. After that it never came back alive no matter what I tried. I noticed the camera lenses had fully frosted up so it was apparent that water had seeped in somehow.
I dried the phone for over a day but it simply didn't work! I sent it to Sony for warranty repair as I expected it to be covered since I used it under their advertised conditions and you expect it to take a bit of rain at the minimum.
To my utter horror they have come back as saying that because the phone has some other physical damage on the other side (it has a very slight bend in the left side middle which i don't recall it having) it means that the warranty is automatically void and they don't even need to investigate the water damage or the reason why the waterproofing failed via faulty flaps! But the failed flap is the one on the opposite/right side where the SIM and memory card go! It doesn't even make sense!
I have attached the repair centre (SBE Ltd. UK) sent pictures as evidence.
I assure you that the 2 are completely unrelated and on the opposite sides of the phone. They are simply using cause and effect and not scientific tests to rub their hands off my claim. There are plenty threads online showing that Sony Z3 phones have been failing at waterproofing. Given Sony's dropping sales they should at least help out their customers and stick by their principles and marketing claims.
To top up the experience the rude customer service even charge me £20 to ship phone back! Extortion?
I was a staunch Sony fan who owned the Xperia S, Z, Z2 and Z3 but my Sony story is well and truly over! I will go to a small consumer court as I will not give up because I am right! can anyone in UK advise what are my rights and course of action?
More shocked than disappointed.
That doesn't look like a Z3v which this is the sub-forum for.
I also had and issue with the upper right/lower left corners developed a crack in the body of the phone, contacted Sony and they said "sorry warranty is voided, physical damage", phone has never been dropped, but I do carry it in my back pocket. Hasn't gotten water in it, but have not gotten it wet yet to see if water resistance integrity has been compromised.
Phones are too thin now-a-days and bend and flex way to easily. $.02
Lesson learned -- never buy thin phone again.
1linuxfreak said:
That doesn't look like a Z3v which this is the sub-forum for.
I also had and issue with the upper right/lower left corners developed a crack in the body of the phone, contacted Sony and they said "sorry warranty is voided, physical damage", phone has never been dropped, but I do carry it in my back pocket. Hasn't gotten water in it, but have not gotten it wet yet to see if water resistance integrity has been compromised.
Phones are too thin now-a-days and bend and flex way to easily. $.02
Lesson learned -- never buy thin phone again.
Click to expand...
Click to collapse
I have insurance with Verizon, so I just know Verizon will take care of any problems with my phone. I know Sony is hard to deal with, and I was trying to get help with a Bluetooth headset I have. The screen went out for no reason, but they require a reboot for proof of purchase. I purchased through eBay and I have PayPal as my proof, but they won't accept. Idk what else to do.
Sent from my D6708 using XDA Free mobile app
I'm usually careful with my phones and keep them for 2+ years with just normal wear and scuffs but this just makes me think about getting square trade every time I read stuff like this. It would be nice if pay pal had at least 1 year protection for electronics at $250 and up.
GigaSPX said:
I have insurance with Verizon, so I just know Verizon will take care of any problems with my phone. I know Sony is hard to deal with, and I was trying to get help with a Bluetooth headset I have. The screen went out for no reason, but they require a reboot for proof of purchase. I purchased through eBay and I have PayPal as my proof, but they won't accept. Idk what else to do.
Sent from my D6708 using XDA Free mobile app
Click to expand...
Click to collapse
Odd isn't it? I mean, I have ordered products through eBay before and had a problem with that product and the manufacture had no problem accepting eBay receipt as proof of purchase and warrantied the product no questions asked, difference between a good company and Sony.
Related
IF you where thinking about buying the Invisible Shield for your TP2 I would suggest you be very careful. This company makes a crap product for our device and their warranty is apparently worthless. Here is my post to their Facebook page which I am sure will be gone as quickly as someone see's it there:
Your company is unethical. First your kiosk puts the wrong shield on my device, then you charge my card for the honor of getting a warranty replacement that I had already paid extra to have installed on my device to reinstall myself and then you take 2 weeks to get the new shield to me. I send the old shield back the SAME day I received the new one and you still charge me $25 bucks today for the replacement saying I did not get the old one back to you in time. YOUR WARRANTY IS DESIGNED TO DISCOURAGE PEOPLE FROM USING IT. I will never buy one of your products ever again. I will also make sure that I post this wherever I see someone is asking about your product to make sure no one else makes the same mistake. The so called proper shield you sent for my device does not even cover the most vulnerable parts of the device so in the end I paid $60 for a piece of vinyl that will not even fully protect the device. What a waste.
I have never had these problems with the Ghost Armor I have put on other devices and they actually honor their warranty. Learn from my mistake and avoid these people. If you have this product and like it, that is fine but don't be making snarky remarks on this post. This is merely informational to warn other people of my experience.
Thanks for the heads up.
-1 for Inv. shield man.
For me, I ordered mine from the Bodyguardz.
Their customer service is great.
First order gone missing, sent new replacement rightaway.
Thanks for sharing mate. : )
I bought several Inv. shields before for my digital camera, mp3 player, old TyTnII etc. and used warranty exchange once without hassles, but what I found out is, they consistently cut protectors a little small, meaning half to one milimeter off on the screen, which annoys me since it costs 20+ dollars.
This time I bought it from BodyGuardz, we'll see how it turns out (did not receive them yet)
I think will try the Wrapsol next myself. Looking at the kit they have for the Tmobile version, coverage is excellent and there should be no more skippy finger on the screen or orange peel with it. Does not look like it is made out of the helicopter blade vinyl like all the other ones so it probably gets damaged itself more easily but should protect the phone. Anything bad enough to damage any kind of thin wrap all the way through is going to break the phone anyways whether the wrap is there or not. They are just there to stop scratches and such. Looks like their lifetime warranty does not require you to jump through hoops to get a replacement. I emailed customer service and they told me about the warranty and that they should have a Verizon wrap pretty quick.
armor?
Had my 1st ghost armor experience yesterday. Long story shortened-difficult to apply with any degree of perfection (screen only!) Ultimately removed it-will try warrantying & trying again. Not too optimistic though, as when it was on I felt there was an unacceptable degree of "rainbow patterning". What good is any armor if it distorts the view of such an elegant screen?
Techitrucker said:
IF you where thinking about buying the Invisible Shield for your TP2 I would suggest you be very careful. This company makes a crap product for our device and their warranty is apparently worthless. Here is my post to their Facebook page which I am sure will be gone as quickly as someone see's it there:
Your company is unethical. First your kiosk puts the wrong shield on my device, then you charge my card for the honor of getting a warranty replacement that I had already paid extra to have installed on my device to reinstall myself and then you take 2 weeks to get the new shield to me. I send the old shield back the SAME day I received the new one and you still charge me $25 bucks today for the replacement saying I did not get the old one back to you in time. YOUR WARRANTY IS DESIGNED TO DISCOURAGE PEOPLE FROM USING IT. I will never buy one of your products ever again. I will also make sure that I post this wherever I see someone is asking about your product to make sure no one else makes the same mistake. The so called proper shield you sent for my device does not even cover the most vulnerable parts of the device so in the end I paid $60 for a piece of vinyl that will not even fully protect the device. What a waste.
I have never had these problems with the Ghost Armor I have put on other devices and they actually honor their warranty. Learn from my mistake and avoid these people. If you have this product and like it, that is fine but don't be making snarky remarks on this post. This is merely informational to warn other people of my experience.
Click to expand...
Click to collapse
I never had that problem before. I order the Zagg shield full body for my ipod touch and after a while the corner to pilling off. I call customer service and with-en five, ten mins they charge my account 4 bucks for a new shield.
Basically what im trying to say... is that you got owned... and on top of that ur not even happy with the product
template
does anyone have a vector template of the touch pro2?
thanks
I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
gooshy said:
I noticed yesterday small cracks appearing round the edges of the openings in the white back of my S3. I've emailed Samsung to see what they will do about it but thought i'd see if anyone has had issues like this. I dont take the cover off my phone very often and i'd say it's been off less than 10 times since i've owned it (July).
Click to expand...
Click to collapse
My brother's S3 had that and he barely removed it since he is using a case. Like once a month. It has been an issue since the beginning. You have to buy a new back cover if you can't live with that. Or a case.
Be aware these are some of the weakest parts of the case, if when removing the case you bend it back to far this may occurr. What is too far?, when that was
To open the case you should only pull it back ebnough to get your fingle nails under it and then pull it back and off without bending any of it, this is possible, i've had mine off numerous times this way with no damage at all.
New backs cost naff all though, just replace it fella.
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
Click to expand...
Click to collapse
nexus 4
respider said:
nexus 4
Click to expand...
Click to collapse
Busted.
Sent from my Galaxy Nexus using Tapatalk 2
respider said:
nexus 4
Click to expand...
Click to collapse
Offtopic, but wow!! That's a scary avatar
i take mine off all the time!!!! and i have NOOOO ISSUES
delsus said:
Show iSheep why a removable back is so awesome... Get on ebay and buy a new one, they are really cheap (thank you plastic) then laugh at the iSheep you know who have to send it in for service when their precious chicken foil gets scratched.
Click to expand...
Click to collapse
This ^^
Samsung will probably claim user damage and take no responsibility anyway so hit ebay and get a new one.
Take the chance and show the iSheep what customization is all about - I've even seen a carbon fibre one for less than $10. A regular plastic one is even cheaper and there are all kinds of covers, plenty to choose from.
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
9000r said:
I have a crack like that too. And the white around the Samsung letters have also started flaking off.
Click to expand...
Click to collapse
Buy one from ebay, you can buy metal/poly-carbonate and other sexy backs, or a very cheap regular one.
my white:silly: iphone 3gs developed similar cracks all by its self , i think something is wrong with the quality cuz my 3 weeks old galaxy s3 doesnt have any yet hopefully not in the future
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
Same problem with my back cover, and only one point I change battery twice a day I will regular basics since 3 month so I do expect some wear and tear
Sent from my GT-I9300 using Tapatalk 2
gooshy said:
Thanks for the responses, but I think a lot of people are missing the point. The back case is not fit for purpose. Yes I could easily go onto eBay and buy a new one and there are loads on there to choose from. As for iSheep, I've owned 4 iPhones previously and if I had this issue with any of them whilst still in warranty, Apple would have replaced my handset with out much hassle.
If Samsung ever get back to my support query and suggest that the cracks are caused by myself i'll be really disappointed. People can complain all they want about Apple products but their customer service is second to none when devices are still in warranty.
Flame away......
Click to expand...
Click to collapse
Actually, from someone who worked at an applecare call center, I will disagree. We were actually instructed to always try to make it the user's fault if possible. It's easier than one would think. That and gut customers saying they're only covered for 1 year when you actually have 2 under Europe's laws. Only when the customer insist A LOT and starts citing laws, were we allowed to escalate the call to a second tier operator who'll still try but most likely end up complying with the customer's request for that 2nd year.
I could go on forever with the **** they have us pull on the customers (some are real asshats that actually deserve though)
Not saying Samsung's any better, I actually don't know how Samsung's service is (hell, I'm actually not expecting it to be any better) but trust me, Apple is not there for the customer, that I know. If you experienced better with Apple, I'll actually be glad since I wasn't cool with their behavior by any means.
Let us know how it turns out please
I bent mine in half and all the paint fractured on it, thought they were really flexible, I guess not
I few months ago i posted a thread with this same issue...
well, a few weeks later, I managed to fix my problem with a "non-cientific" method... to say at least... but it worked for me, don't know why... I removed the back cover... plugged the usb cable on the phone and put the back cover back to the phone with the usb cable plugged in... checked to see if it was properly fitted ... and believe it or not.. the crack on back case was gone...
give it a try... maybe works for you too
Well after having my z ultra for a month I decided to go nearly case less (have the Incipio Watson case) using a thin case, I managed to crack the glass over the screen in my pocket which renders the entire phone useless. I do realize that it was my fault for going without a case and not being extremely careful. But now that this has happened to me I want to let you guys know the after effects. Like I said I only cracked the top layer glass but due to design the touch sensitive portion also is damaged. They sandwiched the glass, digitizer, and lcd together as one unit with the digitizer glued directly to the glass so once cracked the entire phone has to be disassembled and glass, digitizer, and lcd has to be replaced as a assembly ($250us). This is not a cheap repair and I've found one aftermarket online repair shop that's charging $300us to fix with no guarantees. And they don't say whether it will still be water proof after repair. I called Sony before they announced the phone here and they told me due to the fact that it isn't offered here they would have to send the phone to the country of origin for repair and it could take a month or two before it returns. And they didn't have a firm cost of repair but $189 normal phone cost. I think due to the thinness of the phone made it extremely fragile with super thin glass (which is how I think they managed the use of metals as stylus) covering the screen. So I recommend getting protection that adds rigidity and screen protection or getting added warranty coverage to the phone to avoid my bad luck.
If something goes wrong with my ultra I will run it over with my car and use my home insurance. 100$ and i get a new one. Here in Sweden it's called "bad luck" insurance
Sent from my C6833 using Tapatalk 4
Reb0rn said:
If something goes wrong with my ultra I will run it over with my car and use my home insurance. 100$ and i get a new one. Here in Sweden it's called "bad luck" insurance
Sent from my C6833 using Tapatalk 4
Click to expand...
Click to collapse
Lmao
Sent from my C6806 using XDA Premium 4 mobile app
so do u think its worth it to get the $80 2-year insurance that the sony store offered me?
poisonsushi319 said:
so do u think its worth it to get the $80 2-year insurance that the sony store offered me?
Click to expand...
Click to collapse
I wish I had waited and got the lte version and insurance but it was looking like they weren't gonna release the beast for America. I hope now it'll be a quick turn around fix now tho. But considering getting the lte version with insurance.
Did you crack it from pocket pressure or something hit it? Was your phone screen facing outwards?
u misses out the most important thing ppl came to this kinda of post to see
everything u said was aleady clear by your title
so
we re all here to see,,,,
How did you break it ?
hutchins said:
Well after having my z ultra for a month I decided to go nearly case less (have the Incipio Watson case) using a thin case, I managed to crack the glass over the screen in my pocket which renders the entire phone useless. I do realize that it was my fault for going without a case and not being extremely careful. But now that this has happened to me I want to let you guys know the after effects. Like I said I only cracked the top layer glass but due to design the touch sensitive portion also is damaged. They sandwiched the glass, digitizer, and lcd together as one unit with the digitizer glued directly to the glass so once cracked the entire phone has to be disassembled and glass, digitizer, and lcd has to be replaced as a assembly ($250us). This is not a cheap repair and I've found one aftermarket online repair shop that's charging $300us to fix with no guarantees. And they don't say whether it will still be water proof after repair. I called Sony before they announced the phone here and they told me due to the fact that it isn't offered here they would have to send the phone to the country of origin for repair and it could take a month or two before it returns. And they didn't have a firm cost of repair but $189 normal phone cost. I think due to the thinness of the phone made it extremely fragile with super thin glass (which is how I think they managed the use of metals as stylus) covering the screen. So I recommend getting protection that adds rigidity and screen protection or getting added warranty coverage to the phone to avoid my bad luck.
Click to expand...
Click to collapse
Just to let you know, while looking on the brando site, I noticed they had Z ultra replacement screens for $150.... Don't know their quality, etc... but I did see them...
I only have a Skinomi clear skin on mine. Front pocket, back pocket daily phone. Even the hood of my car dropped on it while using it doing a repair. No issues here pretty tough. Although I was sure I cracked it after that incident.
Yeah, I'm on the same boat.. How tf did it break?
alias3800 said:
Yeah, I'm on the same boat.. How tf did it break?
Click to expand...
Click to collapse
Had it in the pocket screen faced towards my leg in a squatted position (wasn't thinking and frustrated at the same time from work) and cracked it from pressure/flexing presumably since all cracks stem from single crack at edge. What's crazy is that it seems to still be cracking even though im not using it. Have pictures in tow.
Did you squat really low? or like sitting down position kind of squat? Did you feel the pressure on in your pocket?
I have the phone as well and I only have a gel case, but I'm always scared to sit down with it cause I feel a bit of pressure when I do.
I don't wear skinny jeans, just regular straight jeans.
just bought my 2 year insurance from sony.
poisonsushi319 said:
just bought my 2 year insurance from sony.
Click to expand...
Click to collapse
What is the clause for the insurance ...like is accidental covered >> and how long do you have to decide when to get the insurnace ??
I have insuarance for one year. Here, in Spain, there is one for 69 euros. I have it for my Note 2 also and they changed entire sceen to it, 225 euros if i had to pay but insuarance paid.
trooper1414 said:
What is the clause for the insurance ...like is accidental covered >> and how long do you have to decide when to get the insurnace ??
Click to expand...
Click to collapse
its 2 years, u have 30 days from purchase date. it covers everything except stolen.
So......I Was thinking of getting my x201 treated with Liquipel nanocoating. I emailed the company out in Santa Anna, Ca. waiting to hear back from them with an estimate. Now since the casing is supposed to be "water resistant" should I disassemble the watch first and send it into them in parts? I'm guessing this will void my warranty but then again so will just about doing anything to my TS will void omate's warranty. Anyone here tried this on their electronic devices?
kssr said:
So......I Was thinking of getting my x201 treated with Liquipel nanocoating. I emailed the company out in Santa Anna, Ca. waiting to hear back from them with an estimate. Now since the casing is supposed to be "water resistant" should I disassemble the watch first and send it into them in parts? I'm guessing this will void my warranty but then again so will just about doing anything to my TS will void omate's warranty. Anyone here tried this on their electronic devices?
Click to expand...
Click to collapse
I don't know how the process works, but the TS casing is nowhere near water resistant. So yes, probably disassemble it to get better penetration of the coating. I wonder if you will have issues with the antenna connection and other parts that are nearly sealed but not quite. Maybe the coating can protect the gaps in the seal.
OK so I got a response from Liquipel. I'll post it below. So it appears they will treat the watch but you have to sign off on a waver because they've not tested the process on the TS......"Thank you for your response! We can treat your smartwatch for you, but we will require that you sign off on the attached waiver since we have not tested your specific device. We will require that you disassemble the device prior to sending it to us and we will send it back to you to be reassembled. Please also note that the coating may also have a slight effect on the look of the silicone band. If you would like to move forward with the treatment, please feel free to place an order through our website by selecting one of the headphone devices as the price will be the same at $30.00. If you have any questions regarding the ordering process, please feel free to contact us via email or by phone at 1.855.478.4735".
Sounds interesting, if you're happy to take the risk on dis-assembling. I'd still not treat it as waterproof, but this might save you against accidents.
if you go for it be sure to let us know how it goes
Or you can order some of this stuff and do it yourself
http://www.nanostate.co.uk/flash-flood-to-waterproof-smartphones-and-tablets-5ml-p-3.php
Looking at it $30 does seem like good value but not sure if that includes shipping, you might be able to use the same bottle of flashflood on several devices though...
However liquipel might do a much better job then diy
Actually the ipod video they did makes me think, open up my TS and dunk the whole watch into the stuff
https://www.youtube.com/watch?v=XNnbU2qn0HA#t=130
Just having it on the screen might be interesting for when you have wet hands and don't want to glitch the touch screen...
Asus says my watch is water damaged. It's at least IP67 certified but I can tell you with 100% certainty I've never swam with this watch or showered with it. The most is maybe wash my hands but I'm not the type to go doctor style to wash my hands.
They haven't told me how much it's going to cost but there is going to be a cost. My dispute is that I shouldn't be charged. Has anyone else had issues with RMA before?
EXTRA details. The watch was sent in before for touch responses not working and they repaired it for free. I sent it in the 2nd time for the exact same issue and that's when they told me there is water damage.
Something fishy is going on but I wanted to get other's experiences.
Asus is renowned for having exceptionally bad customer service. Their products are actually fairly good, and I have a variety of Asus products that still work great, but if you get a bad one, it usually snowballs to the point where you just toss it and try again.
However, depending on where you live, you can hold their feet to the fire. The only way to prove moisture intrusion (other than visible water in the cavity) is with a sensor strip. Demand to see the strip if they keep giving you lip about it.
jshamlet said:
Asus is renowned for having exceptionally bad customer service. Their products are actually fairly good, and I have a variety of Asus products that still work great, but if you get a bad one, it usually snowballs to the point where you just toss it and try again.
However, depending on where you live, you can hold their feet to the fire. The only way to prove moisture intrusion (other than visible water in the cavity) is with a sensor strip. Demand to see the strip if they keep giving you lip about it.
Click to expand...
Click to collapse
Problem is they keep saying they are going to send me pictures but it's been over a week since they have received it. This is beyond horrible.
Sent from my Pixel XL using Tapatalk