My accelerometer and proximity sensor are broken and im planning on sending the phone in since it is still under its one year warranty. However, a couple of days ago my nephew got a hold of it and dropped it from about two feet up on to some concrete
the crack is just at 5mm, and i really dont want to pay for a new phone if i send this one in, so i guess i am looking for some piece of mind. also, the back kickstand has normal wear-and-tear and nothing traumatic has happened. Should i be in the clear to send it in for a CLNR phone?
i have to post a couple more times to link to pictures, but what have you guys gotten away with damage wise when returning it?
hholland923 said:
My accelerometer and proximity sensor are broken and im planning on sending the phone in since it is still under its one year warranty. However, a couple of days ago my nephew got a hold of it and dropped it from about two feet up on to some concrete
the crack is just at 5mm, and i really dont want to pay for a new phone if i send this one in, so i guess i am looking for some piece of mind. also, the back kickstand has normal wear-and-tear and nothing traumatic has happened. Should i be in the clear to send it in for a CLNR phone?
i have to post a couple more times to link to pictures, but what have you guys gotten away with damage wise when returning it?
Click to expand...
Click to collapse
Post a screenshot of your crack. When I sent mine in for a warranty replacement, there were a couple of scratches on the body of the phone.
They never said a word.
Sent from Synergized Thunderbolt via the XDA Premium App
www dot flickr dot com/photos/[email protected]/6030891216/
hholland923 said:
www dot flickr dot com/photos/[email protected]/6030891216/
just take out the spaces, put in the dots
Click to expand...
Click to collapse
Wow. Your kickstand would be okay. That crack is pretty beastly. Idk. If it were me, I'd make a warranty claim or maybe try and plead your case BEFORE you send it back.
I know that's not the answer you want but its my opinion.
Sent from Synergized Thunderbolt via the XDA Premium App
okay, so here is why i start scheming.
would some touch up paint work?
Idk man. I mean from what I can tell that's pretty cracked. It'd be easier to make the insurance claim and tell them you lost it.
Sent from Synergized Thunderbolt via the XDA Premium App
alright, thanks so much for the input
hholland923 said:
alright, thanks so much for the input
Click to expand...
Click to collapse
No worries dude. Good luck with it.
Sent from Synergized Thunderbolt via the XDA Premium App
Related
So I woke up today to find that my camera lens had cracked yesterday while pocket carrying my phone...thanks HTC for crappy quality. Can not find a lens replacement for thunderbolt I can find some for EVO 4G anybody know if these are the same size or close enough. Had to use old vogue lens grinded down to cover camera it works but it sucks .
Sent from my ADR6400L using XDA App
Anybody know of an alternative to replace the glass cover on my camera. My fix works but the quality of my pictures is not great.
Sent from my ADR6400L using XDA App
I'd suggest just getting your Tbolt replaced from Verizon as this was not your fault.
I tried they told me I would have to file s claim.
Sent from my ADR6400L using XDA App
I've dropped mine a couple times, tossed it onto my desk, all sorts of fun caseless things...and yours just breaks while sitting in a cloth pocket?
Are you sure you're telling the whole story...?
Lol I had it in my pocket most of the day I'm not shure how it cracked. But I'm not worried about how, I want to fix it, any suggestions to how or where to get a lens .
Sent from my ADR6400L using XDA App
i think your picture says enough.
sorry i wish i could help with a solution there but its a hardware problem
Geez stereotyped by my picture now .... What has xda come to.
Sent from my ADR6400L using XDA App
ive never seen just a replacement lens. if verizon refuses to replace it, then try contacting HTC and see if they have a way of providing that part.
a cracked lens isnt a defect so any damage to it will be deemed 'your fault.' so verizon probably wont give you a new one :\ and if you dont have insurance then thats bad news. sorry dude
another option could be to take it to one of those ripoff-artist kiosks at the mall that replace cracked phone screens. their suppliers might have access to your part.
Thanks gohamstergo I have a call into a friend who works at a Verizon service center ( 300 miles away) to see if he can get me one from a damaged phone and also an xda member is checking his parts bin to see if something he has will work. Your pic proves don't judge a book by its cover.
Sent from my ADR6400L using XDA App
Call em and tell them that your charge ports broken and it won't charge. They will replace. Usually with no questions lol. Always works for me
THUNDERBOLT
Now that would be dishonest...but I think my friend at Verizon will be able to come thru with a lens he had two cracked screen tb at his service. Center today
Sent from my ADR6400L using XDA App
elliott35 said:
Call em and tell them that your charge ports broken and it won't charge. They will replace. Usually with no questions lol. Always works for me
THUNDERBOLT
Click to expand...
Click to collapse
That will get you a $350 charge on your bill. New policy. And personally, I totally agree with it. If you send in a physically damaged phone the techs at the warehouse will take pictures as proof and send you a receipt for your new 'equipment charge'
Sent from my ThunderBolt using XDA Premium App
That's what I figured..any who he was able to pull the lens from a phone they got that couldn't be repaired so no worries.
Sent from my ADR6400L using XDA App
mcmillanje said:
That will get you a $350 charge on your bill. New policy. And personally, I totally agree with it. If you send in a physically damaged phone the techs at the warehouse will take pictures as proof and send you a receipt for your new 'equipment charge'
Sent from my ThunderBolt using XDA Premium App
Click to expand...
Click to collapse
I guess verizon likes me then because I don't get charged... I have been a customer for 23 years and I have 5 lines an they have told me that I do get special treatment soo iduno
THUNDERBOLT
Lol I want special treatment too....
Sent from my ADR6400L using XDA App
Well, I'd resigned my fate to needing to replace my digitizer. Have a couple dead strips about 3/8 in wide, that go all the way across the screen. The first to appear is about 2/3 the way up, and the other near the bottom which came a week or so later. Soft keys work fine. Get crazy screen action periodically and freezes that can only be ended by screen off/unlock. Here is the strangeness though. Today the dead spots seemed to work, other than a hairline on either side of the dead spots. Noticed this when a city on my weather app loaded that was previously unaccessable (no rotation in app). Checked and confirmed dead spot anomaly with a multitouch utility. Anyway after a little use the full dead spots seem to be back. Any ideas as to what's up? Haven't heard of this happening. Could this be an indicator of a torn ribbon? Has anyone experienced this? Thanks.
Sent from my MB860 using xda app-developers app
Sent from my MB860 using xda app-developers app
You can flash PSDFIX or send your Atrix to service, cause propably it's hardware issue.
ovitz said:
You can flash PSDFIX or send your Atrix to service, cause propably it's hardware issue.
Click to expand...
Click to collapse
What is psdfix?
Sent from my MB860 using XDA Premium HD app
it's for digitizer, it can help with some issues
Thanks. Figured it was probably HW. No warranty. Will have to fix myself. Any pointers, warnings, advice, for success?
Sent from my MB860 using xda app-developers app
Hi to all, i've the same problem.
where can i get more information about this fix software for the the digitizer??? more information pls help!
I got the same Problem, about 3/10 of my touchscreen is ****ed up :/ is there a easy way to fix it (and ofc cheap way) ?
Thanks
Sent from my MB860 using xda app-developers app
Probably not. It's very likely a hardware failure, so it's kinda like asking how do you fix a burnt lightbulb.
Ironman1965 said:
Thanks. Figured it was probably HW. No warranty. Will have to fix myself. Any pointers, warnings, advice, for success?
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=grqz-3LdIEk
Can somebody tell me what parts I need to buy, for repairing my Atrix at home? Has somebody experience in fixing this problem?
Sent from my MB860 using xda app-developers app
There are digitizers on ebay for a reasonable price. I just ordered one that comes with the digitizer, half a dozen tools and a precut adhesive to attach the new digitizer for about $60 us. Seems to be an all inclusive. Just search "atrix 4g digitizer" filter new and buyitnow an.d you'll find it no problem.
Sent from my MB860 using xda app-developers app
http://www.ebay.de/itm/OEM-Motorola...ultDomain_0&hash=item3ccaaa2112#ht_4500wt_952
Is this the right Item?
I just need the digitizer, right or do i need anything else?
Thanks
http://www.ebay.com/itm/300711342762
This is the one I bought. Has everything including tools. Need adhesive which is included in this auction.
Got My GS3 I9300 now so not using Atrix anymore (good thing too). Replaced digitizer myself and Atrix is like new. Not more than a couple days after the atrix repair was complete, my daughter got her 2 week old iphone stolen so I sent it to her to use. Some douchebag kid asked her to use her phone to call his mom and as soon as she gave it to him the [email protected]#!$%^ little piece of sh!t took off like the wind. Hope some day the little prick tries it on some olympic blackbelt with no conscience who then proceeds to slowly dismantles him piece by piece, or at least make his hands permanently unusable. Anyway the link I provided is a good source for atrix digitizers.
Thanks all and good luck!
Ironman1965 said:
Got My GS3 I9300 now so not using Atrix anymore (good thing too). Replaced digitizer myself and Atrix is like new. Not more than a couple days after the atrix repair was complete, my daughter got her 2 week old iphone stolen so I sent it to her to use. Some douchebag kid asked her to use her phone to call his mom and as soon as she gave it to him the [email protected]#!$%^ little piece of sh!t took off like the wind. Hope some day the little prick tries it on some olympic blackbelt with no conscience who then proceeds to slowly dismantles him piece by piece, or at least make his hands permanently unusable. Anyway the link I provided is a good source for atrix digitizers.
Thanks all and good luck!
Click to expand...
Click to collapse
Do you have some tips to share about digitizer replacing? does it need glue or some adhesive?
Thanks in advance. I want to do it but too scared that some screw or somewting will turn bad
Much appreciated
jhonnyx said:
Do you have some tips to share about digitizer replacing? does it need glue or some adhesive?
Thanks in advance. I want to do it but too scared that some screw or somewting will turn bad
Much appreciated
Click to expand...
Click to collapse
It's really simple. You only need adhesive (glue, double-sided tape) if you're getting just the digitizer, without the frame. I wouldn't advise that since it can get messy. Other than that, you only have to pay attention to the rather short and fragile flat cable that connects it to the motherboard. Just follow the disassembly videos carefully and don't be lazy to remove extra components like the screen, even if it seems unnecessary. It might make all the diference in the world.
The other night I stupidly hit a can of coke over onto my rez. I soaked it in rice and everything is functioning except for the proximity sensor and a mark that was caused by the liquid. The mark is getting larger constantly and now has most of my screen taken over. The touch screen still functions there but the mark is a gigantic nuisance. I also checked behind the battery and there isn't a sticker to detect water. So if there is no definite indicator that it was liquid damage should I take my phone to verizon, should I just cut my losses and buy an off contract phone, or should I just suck it up and deal with it?
Sent from my HTC Rezound using Tapatalk 2
There is supposed to be one on the edge of the battery itself, one in one of the screwholes of the red chassis cover, and one on the internal board near the headphone jack.
Make your own risk assessment based on the location of the liquid relevant to those areas, and know that sugar still may leave a telling residue after drying.
If there is no sticker, I would assume they would immediately think you removed it, thereby voiding your warranty. If they catch it after you've sent it in, you're SOL.
Sent from my Raging Rezound
you can order a sticker to put on the phone look on amazon or ebay... I forgot what they are called
Use insurance if you got have it otherwise pony up the $$$.
There is a sticker on the battery and it has red x's all over it, that's it right?
Sent from my HTC Rezound using Tapatalk 2
heyis4horses said:
There is a sticker on the battery and it has red x's all over it, that's it right?
Sent from my HTC Rezound using Tapatalk 2
Click to expand...
Click to collapse
Yep.
Hit asuron up and pay the 100 or buy a sticker.
Gs3
There is a sticker on the motherboard itself. I have seen numerous times taking my rez apart.
h4ckers said:
There is a sticker on the motherboard itself. I have seen numerous times taking my rez apart.
Click to expand...
Click to collapse
You have to open the phone to see that and for this guy to check it he would void his warranty.
GrayTheWolf said:
You have to open the phone to see that and for this guy to check it he would void his warranty.
Click to expand...
Click to collapse
I dropped my last rezound in the toilet.. it completely submerged and after grabbing it and trying to get the back cover off to pull the battery (with wet hands :/) as I'm sure you can imagine how long that took. After getting the battery out I let it sit in rice for 36hrs booted back up and had zero problems.. that being said when I returned my rezound for over heating issues over five months ago Verizon didn't/ still hasn't said anything about it. And i seriously doubt they'll pull part every rezound that got sent back. Especially of it boots up..
sent from my s-off reZound rockin' viperRez Rom on global ICS firmware
heyis4horses said:
The other night I stupidly hit a can of coke over onto my rez. I soaked it in rice and everything is functioning except for the proximity sensor and a mark that was caused by the liquid. The mark is getting larger constantly and now has most of my screen taken over. The touch screen still functions there but the mark is a gigantic nuisance. I also checked behind the battery and there isn't a sticker to detect water. So if there is no definite indicator that it was liquid damage should I take my phone to verizon, should I just cut my losses and buy an off contract phone, or should I just suck it up and deal with it?
Sent from my HTC Rezound using Tapatalk 2
Click to expand...
Click to collapse
I had something similar happen with a thunderbolt. I had a bottle of snapple break open in my backpack, and it just doused my phone. I let it dry out, and it booted, then immediately hard bricked. Never breathed life into it again. I used the asurian warranty because the stickers were clean and you couldn't see water damage under the screen.
Sent from my Rezound using xda app-developers app
I hear insurance fraud is cool. Thank you for driving up my premiums.
Sent from my SCH-I535 using xda premium
Slacker101 said:
I hear insurance fraud is cool. Thank you for driving up my premiums.
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
So sick of ppl like you. No one talked about fraud. If you pay the full asurion warranty, it covers water damage.
@graythewolf. Start reading better. OP asked if there were other water stickers on the phone. That's what my post was about.
Sent from my Rezound using Tapatalk 2
h4ckers said:
@graythewolf. Start reading better. OP asked if there were other water stickers on the phone. That's what my post was about.
Sent from my Rezound using Tapatalk 2
Click to expand...
Click to collapse
Take a chill pill.
GrayTheWolf said:
Take a chill pill.
Click to expand...
Click to collapse
Just read better...
h4ckers said:
So sick of ppl like you. No one talked about fraud. If you pay the full asurion warranty, it covers water damage.
@graythewolf. Start reading better. OP asked if there were other water stickers on the phone. That's what my post was about.
Sent from my Rezound using Tapatalk 2
Click to expand...
Click to collapse
If he did and provided that he doesn't try and claim warranty which it seems like everyone enjoys going in situations like this where there is no proof. Although it's not exactly water damage as much as accidental but eh.
Sent from my SCH-I535 using xda premium
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
No
Sent from my HTC One using Tapatalk 4 Beta
Thanks for the feedback.
Sent from my HTC One using xda premium
mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
It's very small. I was able to kind of hide the clear aluminum showing with a black marker. I also just noticed I have 3 dead pixels so maybe that would be enough if they don't really notice the scrapes. I got it from an official AT&T store.
Sent from my HTC One X using xda app-developers app
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
Click to expand...
Click to collapse
Thanks for the reply. Im going to try and get it exchanged.
Sent from my HTC One using xda premium
Yeah dead pixels is a different story, go for it
Sent from my HTC One using Tapatalk 4 Beta
So you dropped your unprotected phone and expect Att to replace it...wow...
Marcusw882000 said:
So you dropped your unprotected phone and expect Att to replace it...wow...
Click to expand...
Click to collapse
I don't expect them to do diddly squat. They can say no and I would just live with it. But thank you for your input!
Sent from my Nexus 7 using xda premium
Jmarv said:
how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
Click to expand...
Click to collapse
It's sad how many people commit Fraud
Sent from my HTC One using Tapatalk 2
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
dcemtp1 said:
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I ended up trading it in and getting a silver one. I was completely straight with the rep and showed him the scratches which he thought was no big deal and were barely even noticeable. I had to point out the scratch locations since he couldn't even see them at first. I showed him the dead pixels and also the power button which had this awful click sound which drove me crazy. I just had to pay a restocking fee and was good to go.
Dropped phone, now something appears in front of the front facing camera internally. MOD EDIT: Warranty and returns are not for accidental damage Thoughts? I'll upload pics after work.
Sent from my SM-G900T using xda app-developers app
Sent from my SM-G900T using xda app-developers app
Dropped the phone and there's cosmetic damage. Is that a game changer?
Sent from my SM-G900T using xda app-developers app
Hence something must of been shook loose. I'll upload another pic later.
Sent from my SM-G900T using xda app-developers app
d2theyip said:
Sent from my SM-G900T using xda app-developers app
Click to expand...
Click to collapse
My S4 had the same problem. Took it to a repair guy who is comfortable taking the phones apart - it's a little gasket that looks like an o-ring that slips down in front of the camera - easy fix.
Good luck.
It's no longer water resistant once it's opened up too
Sent from my SM-G900T using XDA Premium 4 mobile app
FL-Pirate said:
My S4 had the same problem. Took it to a repair guy who is comfortable taking the phones apart - it's a little gasket that looks like an o-ring that slips down in front of the camera - easy fix.
Good luck.
Click to expand...
Click to collapse
Yep, exactly. Wonder how much labor cost this is?
Sent from my SM-G900T using xda app-developers app
d2theyip said:
Yep, exactly. Wonder how much labor cost this is?
Sent from my SM-G900T using xda app-developers app
Click to expand...
Click to collapse
He only charged me $10 and took him about 2 minutes start to finish.
They might charge you more than that cause you have to take off the display to get to the internal parts
Sent from my SM-G900T using xda app-developers app
92drls said:
If there's no visual damage to the outside and NO water damage you can just run it back and they'll replace it. Dont tell them you dropped it, just say you tried using it and all pictures look this way. Should be no questions asked and replace honestly. Sucks though.
Click to expand...
Click to collapse
Water damage HAS to be covered now since the phone is advertized as water resistant. Right?
JoJo2211 said:
Water damage HAS to be covered now since the phone is advertized as water resistant. Right?
Click to expand...
Click to collapse
Nope, if the back cover or charge port is not totally sealed and the indicator turns red, you'll pay your deductible or OOW fee.
JoJo2211 said:
Water damage HAS to be covered now since the phone is advertized as water resistant. Right?
Click to expand...
Click to collapse
Water resistant =/= waterproof
Thread cleaned of warranty fraud discussion...not on this site!!
Thank you for your cooperation
Senior Moderator
I have the same issue with the front facing camera, only I never dropped mine. I started playing with the front camera on Friday and noticed a shadow along one side. At first, I thought this was some kind of filter I had accidentally applied. When I could not find a way to turn it off I thought maybe the top of my case was causing it. When I looked close, I saw that the top half of the camera was being blocked by this gasket. I took it to T-Mobile and they exchanged it as a manufacturer defect and I have a new one arriving today. Once the new on gets here I'll post some pics of the bad one.
KennyG123 said:
Water resistant =/= waterproof
Thread cleaned of warranty fraud discussion...not on this site!!
Thank you for your cooperation
Senior Moderator
Click to expand...
Click to collapse
Fair enough, but as stated directly following your message, someone had the same issue, took the phone in and was replaced under warranty so our previous talks prove factual, dropped or not this is a warranty issue, not fraudulent?
Either way I appreciate the work you do to keep this place tidy, thanks man.
92drls said:
Fair enough, but as stated directly following your message, someone had the same issue, took the phone in and was replaced under warranty so our previous talks prove factual, dropped or not this is a warranty issue, not fraudulent?
Either way I appreciate the work you do to keep this place tidy, thanks man.
Click to expand...
Click to collapse
I sure try... Thanks. The difference with the post after mine is the phone was never dropped. Warranty is for defects. Insurance is for accidental damage or bricking your phone. My statement was meant for just that, if you do drop it then responsibility should be taken and it is not proper to ask here if you can get away with getting it fixed under warranty.
Cheers
Kenny
Here are the pics I mentioned. Hopefully this does not turn into a widespread issue.
Front camera.
I have the same issue, didn't drop my phone. But the oring has shifted in front of the camera. Im wondering if I send it in if they'll fix it or just send a new one? Because I have a spigen glas.tr screen guard on it and I don't want to be out the money on it. I'd prefer they just fixed it.
Pill_Clinton said:
I have the same issue, didn't drop my phone. But the oring has shifted in front of the camera. Im wondering if I send it in if they'll fix it or just send a new one? Because I have a spigen glas.tr screen guard on it and I don't want to be out the money on it. I'd prefer they just fixed it.
Click to expand...
Click to collapse
I literally smacked the ring out of the way of the ffc. Don't know but this problem seems to happen to a few people.
Sent from my SM-G900T using XDA Free mobile app
Ffc
I had tried knocking it back in place, I'll give that another try I think..before I'm stuck warranting it.
Front camera defect
Hi guys! I just joined this site to share my problem with my new Galaxy S5.
It's been weeks since i got my new phone from T-Mobile. I love it! It's a expensive phone so a good cellphone case is a must. I have a case and screen protector to protect my device. Suddenly, I just found out the same problems you had with your phones. I've never dropped mine either. So I think it's gonna be a manufacturer defect. Something is blocking the front camera. Again, I never dropped my phone, it doesn't have any scratches on the screen and any dents on its body.
I went to my network provider and ask for help about this issue. They sent me a replacement phone (Galaxy S5) after 3 days then I sent over to them the defective one. They said that it depends on the manufacturer/service tech if the phone defect is under warranty or not. I'm still waiting for them to check the phone. Or else I'm gonna be charge $175 out of warranty fee!
I'll attach pictures of my previous Galaxy S5. I hope this is not a widespread problem. Share your thoughts too! Thanks!