So I woke up today to find that my camera lens had cracked yesterday while pocket carrying my phone...thanks HTC for crappy quality. Can not find a lens replacement for thunderbolt I can find some for EVO 4G anybody know if these are the same size or close enough. Had to use old vogue lens grinded down to cover camera it works but it sucks .
Sent from my ADR6400L using XDA App
Anybody know of an alternative to replace the glass cover on my camera. My fix works but the quality of my pictures is not great.
Sent from my ADR6400L using XDA App
I'd suggest just getting your Tbolt replaced from Verizon as this was not your fault.
I tried they told me I would have to file s claim.
Sent from my ADR6400L using XDA App
I've dropped mine a couple times, tossed it onto my desk, all sorts of fun caseless things...and yours just breaks while sitting in a cloth pocket?
Are you sure you're telling the whole story...?
Lol I had it in my pocket most of the day I'm not shure how it cracked. But I'm not worried about how, I want to fix it, any suggestions to how or where to get a lens .
Sent from my ADR6400L using XDA App
i think your picture says enough.
sorry i wish i could help with a solution there but its a hardware problem
Geez stereotyped by my picture now .... What has xda come to.
Sent from my ADR6400L using XDA App
ive never seen just a replacement lens. if verizon refuses to replace it, then try contacting HTC and see if they have a way of providing that part.
a cracked lens isnt a defect so any damage to it will be deemed 'your fault.' so verizon probably wont give you a new one :\ and if you dont have insurance then thats bad news. sorry dude
another option could be to take it to one of those ripoff-artist kiosks at the mall that replace cracked phone screens. their suppliers might have access to your part.
Thanks gohamstergo I have a call into a friend who works at a Verizon service center ( 300 miles away) to see if he can get me one from a damaged phone and also an xda member is checking his parts bin to see if something he has will work. Your pic proves don't judge a book by its cover.
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Call em and tell them that your charge ports broken and it won't charge. They will replace. Usually with no questions lol. Always works for me
THUNDERBOLT
Now that would be dishonest...but I think my friend at Verizon will be able to come thru with a lens he had two cracked screen tb at his service. Center today
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elliott35 said:
Call em and tell them that your charge ports broken and it won't charge. They will replace. Usually with no questions lol. Always works for me
THUNDERBOLT
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That will get you a $350 charge on your bill. New policy. And personally, I totally agree with it. If you send in a physically damaged phone the techs at the warehouse will take pictures as proof and send you a receipt for your new 'equipment charge'
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That's what I figured..any who he was able to pull the lens from a phone they got that couldn't be repaired so no worries.
Sent from my ADR6400L using XDA App
mcmillanje said:
That will get you a $350 charge on your bill. New policy. And personally, I totally agree with it. If you send in a physically damaged phone the techs at the warehouse will take pictures as proof and send you a receipt for your new 'equipment charge'
Sent from my ThunderBolt using XDA Premium App
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I guess verizon likes me then because I don't get charged... I have been a customer for 23 years and I have 5 lines an they have told me that I do get special treatment soo iduno
THUNDERBOLT
Lol I want special treatment too....
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Related
My accelerometer and proximity sensor are broken and im planning on sending the phone in since it is still under its one year warranty. However, a couple of days ago my nephew got a hold of it and dropped it from about two feet up on to some concrete
the crack is just at 5mm, and i really dont want to pay for a new phone if i send this one in, so i guess i am looking for some piece of mind. also, the back kickstand has normal wear-and-tear and nothing traumatic has happened. Should i be in the clear to send it in for a CLNR phone?
i have to post a couple more times to link to pictures, but what have you guys gotten away with damage wise when returning it?
hholland923 said:
My accelerometer and proximity sensor are broken and im planning on sending the phone in since it is still under its one year warranty. However, a couple of days ago my nephew got a hold of it and dropped it from about two feet up on to some concrete
the crack is just at 5mm, and i really dont want to pay for a new phone if i send this one in, so i guess i am looking for some piece of mind. also, the back kickstand has normal wear-and-tear and nothing traumatic has happened. Should i be in the clear to send it in for a CLNR phone?
i have to post a couple more times to link to pictures, but what have you guys gotten away with damage wise when returning it?
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Post a screenshot of your crack. When I sent mine in for a warranty replacement, there were a couple of scratches on the body of the phone.
They never said a word.
Sent from Synergized Thunderbolt via the XDA Premium App
www dot flickr dot com/photos/[email protected]/6030891216/
hholland923 said:
www dot flickr dot com/photos/[email protected]/6030891216/
just take out the spaces, put in the dots
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Wow. Your kickstand would be okay. That crack is pretty beastly. Idk. If it were me, I'd make a warranty claim or maybe try and plead your case BEFORE you send it back.
I know that's not the answer you want but its my opinion.
Sent from Synergized Thunderbolt via the XDA Premium App
okay, so here is why i start scheming.
would some touch up paint work?
Idk man. I mean from what I can tell that's pretty cracked. It'd be easier to make the insurance claim and tell them you lost it.
Sent from Synergized Thunderbolt via the XDA Premium App
alright, thanks so much for the input
hholland923 said:
alright, thanks so much for the input
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No worries dude. Good luck with it.
Sent from Synergized Thunderbolt via the XDA Premium App
So I had my phone in my pocket and I sat down in my car and I guess it was in a bad position or my pants were too tight or something but I sat down and took my phone out and to my surprise my screen had cracked .....anybody know where I can buy a replacement I looked on eBay but only found pages ans pages of protectors
Sent from my LT18i using XDA
You won't know how to replace it your self, plus - the razr is one of the hardest phones when it comes to a full dismantle if you've cracked the LCD. I would say, send it to motorola
MattyOnXperiaX10 said:
You won't know how to replace it your self, plus - the razr is one of the hardest phones when it comes to a full dismantle if you've cracked the LCD. I would say, send it to motorola
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One of the hardest? It's actually really easy but you lose the water proof. The screen and digitizer is one piece making it a very easy replacement.
Try replacing a digitizer only on a nexus one or hd2 compared to them the razr is child's play
Sent from my XT910 using XDA
I would like to keep it water proof....can I purchase both pieces in tact?
Sent from my LT18i using XDA
r4zrm4xxx said:
I would like to keep it water proof....can I purchase both pieces in tact?
Sent from my LT18i using XDA
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If you want to keep it water proof and make sure it has gorilla glass send it to Motorola. If you try fixing it yourself, and something else gets broken, you've voided your warranty.
I sent a RAZR MAXX to Motorola to have a broken screen replaced. They "misplaced" the phone and couldn't find it. So they waived the repair cost. ($179) I did finally get my phone back, fixed. 11 days after they received it, good as new warranty intact.
Compared to a any other 4.3 device..i would say this is the hardest
Just wanna say the phone is not water proof its water resistant at best.
Sent from my DROID RAZR using xda premium
You should have removed it before driving
Sent from my GT-I9100 using xda premium
You should've removed it 1st -.-
Sent from my GT-I9100 using xda premium
This sucks lol well still love my RAZR if I cannot find a screen/digitizer combo for a reasonable price ill just send it to Motorola ....does it matter if its rooted or will I have to flash to stock first ?
Sent from my LT18i using XDA
Has anyone had trouble with the screen randomly having a dead area. Reboot fixed it last night. I'm thinking maybe it's the screen protector lifting. But there is no bubble.
Sent from my EVO using xda app-developers app
Have you been keeping your phone in your pocket. Reason i ask is i had the same issue. Didnt appear to be the screen but endded up needing a replacement as a result of it. In pocket will cause the screen to warp, after a while, as in my case the damage can be permanent.
Sent from my Evo 4g LTE...***** !!!
Did you have a case? I'm using an otterbox. I'm hoping it's the screen protector because I'm also having issues with the proximity sensor
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Sent from my EVO using xda premium
My screen had a big black dead spot on it. If you pushed on it you could move it around. I don't know what caused it. I hated it!! So I ordered a replacement non OEM lcd screen w/o digitizer from amazon. I managed to peel off the digitizer with it still in working order. It was held on by a lot of adhesive. I don't recommend it. Slapped it back together good ad new.
Oh you know my spot isn't black. And actually hasn't been back. Did yours start to have issues at random before or all of a sudden.
Sent from my EVO using xda app-developers app
Sent from my EVO using xda premium.
It started with a little bit of yellowing at the bottom and then it got some black bands at the top. After that a black spot the size of a dime formed. I didn't feel like unrooting my phone back to stock, so I bought a new LCD from amazon. I highly recommend buying one w/ the digitizer. It has a verry strong glue between the two. I had to be very careful seperating them and removing all the adhesive cement.
Anyway brand new screen for $57. Replacement is non OEM, but just as good.
I have no discoloration at all. I've switched the screen protector and its still here. I will likely unroot and head into the store.
Sent from my EVO using xda app-developers app
Went into the store and the rep told me it was cosmetic and that they would not replace the screen. He also said that it would be a good idea to put my phone back to stock if I wanted to bring it in for service because the technicians would likely just run the ruu and say problem solved.
Sent from my EVO using xda app-developers app
no discolouration, no blackspot, appeared to be fine visualy, just a area that was dead.
How is that cosmetic?
Sent from my EVO using xda premium
They said because you can still use the area that is dead but you have to keep touching the area. Eventually it does work.
Sent from my EVO using xda app-developers app
Its not cosmetic, it is mechanical. You have to be pretty stern with the sprint reps. They told me exactly the same thing. I just told them go ahead and ruu (s-off anyway, didnt matter) after they ran it and found for themselves it was mechanical they went ahrad and replaced the screen. My expierience with sprint reps has been 50/50, but usually they know out of the gate your phone is rooted. If your honest with them and they know its rooted, when yhey find out its a mechanival issue that they dont have to send back to the factory, theyll just rmake the repair and uour good to go. **** it man just tell them youve been keeping it in your pocket and it blisterd the screen and you need it replaced. Letem do their thing and be done with it.
Sent from my EVO using xda premium
Did you have your phone in a case. I'm confused about the blistering screen. Is it something that all of the phones are vulnerable to because of the shape?
Sent from my EVO using xda app-developers app
Also how much did you have to pay for the replacement
Sent from my EVO using xda app-developers app
replacement is normally $35 without full insurance,
Natodu said:
Did you have your phone in a case. I'm confused about the blistering screen. Is it something that all of the phones are vulnerable to because of the shape?
Sent from my EVO using xda app-developers app
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Ok since you need to get all scientific and **** about it. Yes my phone was in a case. But keeping it in my pocket caused excessive pressure on the screen and caused it to warp Just enough to keep it from functioning properly in one spot. The spot where the warp(blister ) occured. It's not really rocket science, just have your screen replaced and your troubles will be over. It's free with insurance about 30/35 bucks without
Sent from my EVO using xda premium
I have insurance so it should be covered. But the issue is gone at random.
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Natodu said:
I have insurance so it should be covered. But the issue is gone at random.
Sent from my EVO using xda app-developers app
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That's cool, glad your issue is resolved. Just a note in the future when someone offers their help and advice one should consider useing the thanks button. Its there just for that purpose.
Sent from my EVO using xda premium
I've had random dead spots from the get go, not visual, just ui, and my capacitive buttons are wonky too - back button is under sensitive, recent apps (what a waste of function!) is over sensitive, like I don't have to actually make contact, really sucks. Got 10 days left for exchange (Best Buy) and I'm thinking of going w/ the gs3. Also having radio issues and a few other bugs. I just HATE touchwiz and I like sense.
Sent from my EVO using xda app-developers app
---------- Post added at 09:35 PM ---------- Previous post was at 09:18 PM ----------
So now my screen just cracked. Didn't drop, didn't sit on it, must of happened wiping it off with my shirt, or it spontaneously cracked. What a pos!
Sent from my EVO using xda app-developers app
Its pretty well known that a good amount of evo's have deffective displays. But if your phone is modded out and you can't make it look stock to the tech at the store, you mine as well just fix it yourself. Its the price we pay to have a better device. I found a replacement on amazon for 50$. Its a no name but its as good if not better than OEM. Also its not recommended but if you have a dead spot you can press on the screen to move it to a less important spot. Just be careful good chance of making it worse.
Sent from my EVO using xda premium
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
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No
Sent from my HTC One using Tapatalk 4 Beta
Thanks for the feedback.
Sent from my HTC One using xda premium
mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
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how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
It's very small. I was able to kind of hide the clear aluminum showing with a black marker. I also just noticed I have 3 dead pixels so maybe that would be enough if they don't really notice the scrapes. I got it from an official AT&T store.
Sent from my HTC One X using xda app-developers app
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
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Thanks for the reply. Im going to try and get it exchanged.
Sent from my HTC One using xda premium
Yeah dead pixels is a different story, go for it
Sent from my HTC One using Tapatalk 4 Beta
So you dropped your unprotected phone and expect Att to replace it...wow...
Marcusw882000 said:
So you dropped your unprotected phone and expect Att to replace it...wow...
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I don't expect them to do diddly squat. They can say no and I would just live with it. But thank you for your input!
Sent from my Nexus 7 using xda premium
Jmarv said:
how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
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It's sad how many people commit Fraud
Sent from my HTC One using Tapatalk 2
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
dcemtp1 said:
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
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I ended up trading it in and getting a silver one. I was completely straight with the rep and showed him the scratches which he thought was no big deal and were barely even noticeable. I had to point out the scratch locations since he couldn't even see them at first. I showed him the dead pixels and also the power button which had this awful click sound which drove me crazy. I just had to pay a restocking fee and was good to go.
Dropped phone, now something appears in front of the front facing camera internally. MOD EDIT: Warranty and returns are not for accidental damage Thoughts? I'll upload pics after work.
Sent from my SM-G900T using xda app-developers app
Sent from my SM-G900T using xda app-developers app
Dropped the phone and there's cosmetic damage. Is that a game changer?
Sent from my SM-G900T using xda app-developers app
Hence something must of been shook loose. I'll upload another pic later.
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d2theyip said:
Sent from my SM-G900T using xda app-developers app
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My S4 had the same problem. Took it to a repair guy who is comfortable taking the phones apart - it's a little gasket that looks like an o-ring that slips down in front of the camera - easy fix.
Good luck.
It's no longer water resistant once it's opened up too
Sent from my SM-G900T using XDA Premium 4 mobile app
FL-Pirate said:
My S4 had the same problem. Took it to a repair guy who is comfortable taking the phones apart - it's a little gasket that looks like an o-ring that slips down in front of the camera - easy fix.
Good luck.
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Yep, exactly. Wonder how much labor cost this is?
Sent from my SM-G900T using xda app-developers app
d2theyip said:
Yep, exactly. Wonder how much labor cost this is?
Sent from my SM-G900T using xda app-developers app
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He only charged me $10 and took him about 2 minutes start to finish.
They might charge you more than that cause you have to take off the display to get to the internal parts
Sent from my SM-G900T using xda app-developers app
92drls said:
If there's no visual damage to the outside and NO water damage you can just run it back and they'll replace it. Dont tell them you dropped it, just say you tried using it and all pictures look this way. Should be no questions asked and replace honestly. Sucks though.
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Water damage HAS to be covered now since the phone is advertized as water resistant. Right?
JoJo2211 said:
Water damage HAS to be covered now since the phone is advertized as water resistant. Right?
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Nope, if the back cover or charge port is not totally sealed and the indicator turns red, you'll pay your deductible or OOW fee.
JoJo2211 said:
Water damage HAS to be covered now since the phone is advertized as water resistant. Right?
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Water resistant =/= waterproof
Thread cleaned of warranty fraud discussion...not on this site!!
Thank you for your cooperation
Senior Moderator
I have the same issue with the front facing camera, only I never dropped mine. I started playing with the front camera on Friday and noticed a shadow along one side. At first, I thought this was some kind of filter I had accidentally applied. When I could not find a way to turn it off I thought maybe the top of my case was causing it. When I looked close, I saw that the top half of the camera was being blocked by this gasket. I took it to T-Mobile and they exchanged it as a manufacturer defect and I have a new one arriving today. Once the new on gets here I'll post some pics of the bad one.
KennyG123 said:
Water resistant =/= waterproof
Thread cleaned of warranty fraud discussion...not on this site!!
Thank you for your cooperation
Senior Moderator
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Fair enough, but as stated directly following your message, someone had the same issue, took the phone in and was replaced under warranty so our previous talks prove factual, dropped or not this is a warranty issue, not fraudulent?
Either way I appreciate the work you do to keep this place tidy, thanks man.
92drls said:
Fair enough, but as stated directly following your message, someone had the same issue, took the phone in and was replaced under warranty so our previous talks prove factual, dropped or not this is a warranty issue, not fraudulent?
Either way I appreciate the work you do to keep this place tidy, thanks man.
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I sure try... Thanks. The difference with the post after mine is the phone was never dropped. Warranty is for defects. Insurance is for accidental damage or bricking your phone. My statement was meant for just that, if you do drop it then responsibility should be taken and it is not proper to ask here if you can get away with getting it fixed under warranty.
Cheers
Kenny
Here are the pics I mentioned. Hopefully this does not turn into a widespread issue.
Front camera.
I have the same issue, didn't drop my phone. But the oring has shifted in front of the camera. Im wondering if I send it in if they'll fix it or just send a new one? Because I have a spigen glas.tr screen guard on it and I don't want to be out the money on it. I'd prefer they just fixed it.
Pill_Clinton said:
I have the same issue, didn't drop my phone. But the oring has shifted in front of the camera. Im wondering if I send it in if they'll fix it or just send a new one? Because I have a spigen glas.tr screen guard on it and I don't want to be out the money on it. I'd prefer they just fixed it.
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I literally smacked the ring out of the way of the ffc. Don't know but this problem seems to happen to a few people.
Sent from my SM-G900T using XDA Free mobile app
Ffc
I had tried knocking it back in place, I'll give that another try I think..before I'm stuck warranting it.
Front camera defect
Hi guys! I just joined this site to share my problem with my new Galaxy S5.
It's been weeks since i got my new phone from T-Mobile. I love it! It's a expensive phone so a good cellphone case is a must. I have a case and screen protector to protect my device. Suddenly, I just found out the same problems you had with your phones. I've never dropped mine either. So I think it's gonna be a manufacturer defect. Something is blocking the front camera. Again, I never dropped my phone, it doesn't have any scratches on the screen and any dents on its body.
I went to my network provider and ask for help about this issue. They sent me a replacement phone (Galaxy S5) after 3 days then I sent over to them the defective one. They said that it depends on the manufacturer/service tech if the phone defect is under warranty or not. I'm still waiting for them to check the phone. Or else I'm gonna be charge $175 out of warranty fee!
I'll attach pictures of my previous Galaxy S5. I hope this is not a widespread problem. Share your thoughts too! Thanks!