I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
No
Sent from my HTC One using Tapatalk 4 Beta
Thanks for the feedback.
Sent from my HTC One using xda premium
mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
It's very small. I was able to kind of hide the clear aluminum showing with a black marker. I also just noticed I have 3 dead pixels so maybe that would be enough if they don't really notice the scrapes. I got it from an official AT&T store.
Sent from my HTC One X using xda app-developers app
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
Click to expand...
Click to collapse
Thanks for the reply. Im going to try and get it exchanged.
Sent from my HTC One using xda premium
Yeah dead pixels is a different story, go for it
Sent from my HTC One using Tapatalk 4 Beta
So you dropped your unprotected phone and expect Att to replace it...wow...
Marcusw882000 said:
So you dropped your unprotected phone and expect Att to replace it...wow...
Click to expand...
Click to collapse
I don't expect them to do diddly squat. They can say no and I would just live with it. But thank you for your input!
Sent from my Nexus 7 using xda premium
Jmarv said:
how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
Click to expand...
Click to collapse
It's sad how many people commit Fraud
Sent from my HTC One using Tapatalk 2
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
dcemtp1 said:
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I ended up trading it in and getting a silver one. I was completely straight with the rep and showed him the scratches which he thought was no big deal and were barely even noticeable. I had to point out the scratch locations since he couldn't even see them at first. I showed him the dead pixels and also the power button which had this awful click sound which drove me crazy. I just had to pay a restocking fee and was good to go.
Related
So I woke up today to find that my camera lens had cracked yesterday while pocket carrying my phone...thanks HTC for crappy quality. Can not find a lens replacement for thunderbolt I can find some for EVO 4G anybody know if these are the same size or close enough. Had to use old vogue lens grinded down to cover camera it works but it sucks .
Sent from my ADR6400L using XDA App
Anybody know of an alternative to replace the glass cover on my camera. My fix works but the quality of my pictures is not great.
Sent from my ADR6400L using XDA App
I'd suggest just getting your Tbolt replaced from Verizon as this was not your fault.
I tried they told me I would have to file s claim.
Sent from my ADR6400L using XDA App
I've dropped mine a couple times, tossed it onto my desk, all sorts of fun caseless things...and yours just breaks while sitting in a cloth pocket?
Are you sure you're telling the whole story...?
Lol I had it in my pocket most of the day I'm not shure how it cracked. But I'm not worried about how, I want to fix it, any suggestions to how or where to get a lens .
Sent from my ADR6400L using XDA App
i think your picture says enough.
sorry i wish i could help with a solution there but its a hardware problem
Geez stereotyped by my picture now .... What has xda come to.
Sent from my ADR6400L using XDA App
ive never seen just a replacement lens. if verizon refuses to replace it, then try contacting HTC and see if they have a way of providing that part.
a cracked lens isnt a defect so any damage to it will be deemed 'your fault.' so verizon probably wont give you a new one :\ and if you dont have insurance then thats bad news. sorry dude
another option could be to take it to one of those ripoff-artist kiosks at the mall that replace cracked phone screens. their suppliers might have access to your part.
Thanks gohamstergo I have a call into a friend who works at a Verizon service center ( 300 miles away) to see if he can get me one from a damaged phone and also an xda member is checking his parts bin to see if something he has will work. Your pic proves don't judge a book by its cover.
Sent from my ADR6400L using XDA App
Call em and tell them that your charge ports broken and it won't charge. They will replace. Usually with no questions lol. Always works for me
THUNDERBOLT
Now that would be dishonest...but I think my friend at Verizon will be able to come thru with a lens he had two cracked screen tb at his service. Center today
Sent from my ADR6400L using XDA App
elliott35 said:
Call em and tell them that your charge ports broken and it won't charge. They will replace. Usually with no questions lol. Always works for me
THUNDERBOLT
Click to expand...
Click to collapse
That will get you a $350 charge on your bill. New policy. And personally, I totally agree with it. If you send in a physically damaged phone the techs at the warehouse will take pictures as proof and send you a receipt for your new 'equipment charge'
Sent from my ThunderBolt using XDA Premium App
That's what I figured..any who he was able to pull the lens from a phone they got that couldn't be repaired so no worries.
Sent from my ADR6400L using XDA App
mcmillanje said:
That will get you a $350 charge on your bill. New policy. And personally, I totally agree with it. If you send in a physically damaged phone the techs at the warehouse will take pictures as proof and send you a receipt for your new 'equipment charge'
Sent from my ThunderBolt using XDA Premium App
Click to expand...
Click to collapse
I guess verizon likes me then because I don't get charged... I have been a customer for 23 years and I have 5 lines an they have told me that I do get special treatment soo iduno
THUNDERBOLT
Lol I want special treatment too....
Sent from my ADR6400L using XDA App
I just noticed on my phone that the whole silver casing on my white S3 is cracking in atleast 10 places. I have not dropped the phone at all and it just started doing this. I took it to sprint and they said they have no idea whats happening so I called customer service and they're sending me a new one.
Sooo has this happened to anyone else?? Look at the sides real carefully and please reply!
Unfortunately, this has been happening with numerous S3s in Europe prior to our US release. No clue there why either.
I checked mine carefully and I have what looks like 4 seams, one in each corner. Almost positive they came with the phone tho.
Sent from my SPH-L710 using XDA
falconator said:
I checked mine carefully and I have what looks like 4 seams, one in each corner. Almost positive they came with the phone tho.
Sent from my SPH-L710 using XDA
Click to expand...
Click to collapse
I have the same four seams. Don't see any cracks on my device, luckily. I've been using the pebble blue 16GB S3 since the 21st.
Hmm yeah mine has the 4 seams as well. Are all of yall's the blue version?? Mine is white but i doubt that makes a difference.
Mine is white too. Hopefully you can get a replacement soon and the rest of us don't develop this problem
Sent from my SPH-L710 using XDA
Can someone please post a picture of these seams?
Thanks..
Seam is kinda hard to see in the first picture.
Second is of the actual cracking
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0005.jpg
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0006.jpg
Sent from my SPH-L710 using XDA
I_FLY_Z3R0 said:
Seam is kinda hard to see in the first picture.
Second is of the actual cracking
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0005.jpg
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0006.jpg
Sent from my SPH-L710 using XDA
Click to expand...
Click to collapse
Holy Hell.. well can't argue Samsung isn't using cheap plastic build quality. I thought they were on top of it. The sgs3 seems so Damn fragile with the weaker screen and plastic compared to my s2.
It's like pick your poison. Get an s3 that has great specs and software/hardware enhancements but it'll crumble in your hands.
Or evo that has great specs and camera but it has sense 4, resource hungry and will die without warning.
Sent from my SPH-D710 using Tapatalk 2
Ain't that the truth. Atleast I'm getting a new one for free so no big deal right now.
Sent from my SPH-L710 using XDA
Thanks for the pictures! This is certainly something to think about now, given that its not just an isolated case.
Hmm, interesting indeed! :what:
Sent from my PC36100 using xda premium
I_FLY_Z3R0 said:
Seam is kinda hard to see in the first picture.
Second is of the actual cracking
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0005.jpg
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0006.jpg
Sent from my SPH-L710 using XDA
Click to expand...
Click to collapse
Wow, almost seems like the phone was bent or something.
Did you sit on it?
It also could be thermal expansion issues. Did your phone ever get excessively hot?
I_FLY_Z3R0 said:
Seam is kinda hard to see in the first picture.
Second is of the actual cracking
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0005.jpg
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0006.jpg
Sent from my SPH-L710 using XDA
Click to expand...
Click to collapse
I have a blue with 4 seams. That 2nd picture with the cracks is crazy. I remember when the first Nexus came out this was happening and Google said not to put your phone in your pocket. Maybe no more skinny jeans for you.
Jeez, found the first thing about the phone to make me think twice. Still getting it though.
lopezpm said:
I have a blue with 4 seams. That 2nd picture with the cracks is crazy. I remember when the first Nexus came out this was happening and Google said not to put your phone in your pocket. Maybe no more skinny jeans for you.
Click to expand...
Click to collapse
yea i have the 16g blue and it looks like cracks /seams on all 4 corners, are yours in the corners also? i haven't dropped it or I don't use skinny jeans lol so maybe that's how they made them?
The 1st thing i did out of the package was inspect the blue S3 and automatically noticed those 4 seems however I just took it as that's how is was manufactured and not a defect.
C_LosEvo said:
The 1st thing i did out of the package was inspect the blue S3 and automatically noticed those 4 seems however I just took it as that's how is was manufactured and not a defect.
Click to expand...
Click to collapse
Yea I'm sure that's what it is
Sent from my SGH-T999 using xda app-developers app
So I've had my dna for a week and a half when my screen shattered. Ironically enough the screen protectors I ordered came in 5 minutes later. I've been scavenging the Web but can't find any replacement screens. Does anyone know if they plan to sell them in the future or is there no hope? Also if anyone has/hears of a broken dna with functional screen I'd love to arrange a deal
Sent from my HTC6435LVW using xda app-developers app
agribby said:
So I've had my dna for a week and a half when my screen shattered. Ironically enough the screen protectors I ordered came in 5 minutes later. I've been scavenging the Web but can't find any replacement screens. Does anyone know if they plan to sell them in the future or is there no hope? Also if anyone has/hears of a broken dna with functional screen I'd love to arrange a deal
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
No insurance?
Sent from my RAZR MAXX HD using Tapatalk 2
its only a 100 deductible mine just broke so i have the same issue the phones worth eatting the cost just sucking i got to reunlock and all that **** cause im very happy with mine super fast and and will handle more then 1.8 ghz
Would be interesting to try and put the J Butterfly digitizer on the DNA. Remove the branding...
Screen repair
agribby said:
So I've had my dna for a week and a half when my screen shattered. Ironically enough the screen protectors I ordered came in 5 minutes later. I've been scavenging the Web but can't find any replacement screens. Does anyone know if they plan to sell them in the future or is there no hope? Also if anyone has/hears of a broken dna with functional screen I'd love to arrange a deal
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Were you able to locate a screen repair kit? Mine just broke also.
I am also curious about this I have a spare DNA with a broken screen...
Check eBay guys, they're readily available on there.
http://www.ebay.com/itm/Replace-DIG...615298?pt=PDA_Accessories&hash=item35c3c32ec2
agribby said:
So I've had my dna for a week and a half when my screen shattered. Ironically enough the screen protectors I ordered came in 5 minutes later. I've been scavenging the Web but can't find any replacement screens. Does anyone know if they plan to sell them in the future or is there no hope? Also if anyone has/hears of a broken dna with functional screen I'd love to arrange a deal
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
You do not want to attempt this without an LCD. The digitizer and LCD are fused. Skytrade on Alibaba sells both separately for about $150 total at the time of this post.
If you have only had it for a week and a half can't it be returned or replaced by Verizon? If you bought it there.
Sent from my HTC6435LVW using xda app-developers app
Jaggar345 said:
If you have only had it for a week and a half can't it be returned or replaced by Verizon? If you bought it there.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
he would only be able to return it to verizon if:
1. there was nothing wrong with it and he just changed his mind(within 14 days)
2. it was defective in some way out-of-the-box.
since there's damage to the phone, he wouldn't be able to take it back. it could only be replaced "damaged" through insurance.
Anyone tried this yet? My wife's DNA just broke as well and so far the cheapest place taking them in and repairing it would be $300... anything around 100- 150 and I would be intrigued to do it myself... apparently she is not happy with my old Droid X....go figure ...
Just do insurance replacement for $99. You get brand spanking new phone with 2.04 if lucky maybe 1.15
Sent from my HTC6435LVW using xda premium
I actually have a DNA taken apart at home right now and I'm waiting for a screen to come in. There are some companies on eBay that sell them from 130-200. Most of them ship from China so they will take a couple of weeks to get here, but its a lot cheaper then having HTC or Verizon do it. The instructions to take it apart on YouTube are where you'll want to start, and of you need the screen within a reasonable amount of time, then injured gadgets on eBay ships from the USA, but they are like 40 bucks more than the cheapest display. Just search "droid DNA assembly" on eBay and get whichever one you want.
Sent from my Galaxy Nexus using xda premium
What's your reason for paying more and waiting couple weeks for the screen? Is it cause u have root??
Sent from my HTC6435LVW using xda premium
Well I paid 134 for my screen, and haven't even used the phone yet. I got the parts from my step dad because his coworker dropped it and shattered the glass and LCD. He said if I could fix it, its mine, and now I just have to wait for the screen. I'm using my galaxy nexus right now and I love the phone, so I'm alright with waiting for the screen.
Sent from my Galaxy Nexus using xda premium
That's understandable! Good luck with the repair.
Sent from my HTC6435LVW using xda premium
Just had mine fixed last week. Screen/LCD/labor was $265 with 99 day warranty. First time the screen touched the LCD and the bottom lights didn't work. Took it back the next day and they fixed it. Bottom lights still aren't right, but the screen touch was fixed. When I took it in originally, they told me they wouldn't do just the digitizer. They had tried before and couldn't get it to sit/seal correctly. Good luck with your replacement screen, and let it's know how it turns out.
From my S-Off DNA
RhinoShock said:
Well I paid 134 for my screen, and haven't even used the phone yet. I got the parts from my step dad because his coworker dropped it and shattered the glass and LCD. He said if I could fix it, its mine, and now I just have to wait for the screen. I'm using my galaxy nexus right now and I love the phone, so I'm alright with waiting for the screen.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I came from the GNEX to. The DNA stock or modified is worlds beyond the Gnex. You are going to love it!
I work for a wirelesszone and you can buy a insurance for a phone at any time 99.99 for the 2 years and 75.00 deductible so for a DNA replacement it would cost only 175 shipped with asurion you can only get it within the first 30 days
Sent from my HTC6435LVW using xda app-developers app
RhinoShock said:
I actually have a DNA taken apart at home right now and I'm waiting for a screen to come in. There are some companies on eBay that sell them from 130-200. Most of them ship from China so they will take a couple of weeks to get here, but its a lot cheaper then having HTC or Verizon do it. The instructions to take it apart on YouTube are where you'll want to start, and of you need the screen within a reasonable amount of time, then injured gadgets on eBay ships from the USA, but they are like 40 bucks more than the cheapest display. Just search "droid DNA assembly" on eBay and get whichever one you want.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yes, I have found the video on how to take it apart, even so the video I watched did not take the screen out. It seems in my case only the glass in the front of the phone is broken (since all functions on the phone still work and the LCD display looks okay) I have heard the the LCD and the digitizer are somehow heat fused together. Therefore the LCD with digitizer should be the way to go. But I have not pulled the trigger on the e-bay purchase. I'm very interested on how this goes for you.
By the way I can't get an insurance claim or phone the cheapest refurbished Verizon 4G phone would be $350 and they wouldn't even have the DNA as refurbished yet.
Hello,
I've heard a lot of people talking about gaps on their phone. Can someone post a picture of it? I can't really tell if my phone has one or not.
Crazysah
Crazysah said:
Hello,
I've heard a lot of people talking about gaps on their phone. Can someone post a picture of it? I can't really tell if my phone has one or not.
Crazysah
Click to expand...
Click to collapse
If you can't tell then why would you even want to try to submit yourself to such torture?
Sent from my HTC One using xda premium
gaps is google apps.
WolfsFang said:
gaps is google apps.
Click to expand...
Click to collapse
Not gapps he is talking bout a gap on the phone
Sent from my HTC One using xda premium
shook187 said:
If you can't tell then why would you even want to try to submit yourself to such torture?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Completely agree. My phone has a slight gap and I actually laughed about it because I would never have noticed it had I not read about some people's anal insanity.
Sent from my HTC One using xda premium
I have a tiny gap on top but I dont think it's a big deal? Is it?
Sent from my HTC One using xda premium
Well if the gap is affecting the seal and water/sweat can get in.... Then yes that would be a problem...
Sent from my SGH-T989 using Tapatalk 2
dv84 said:
Well if the gap is affecting the seal and water/sweat can get in.... Then yes that would be a problem...
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Yes but this phone was never intended to be in or around any liquid substance so if that causes an issue, it's user error.
Sent from my HTC One using xda premium
dv84 said:
Well if the gap is affecting the seal and water/sweat can get in.... Then yes that would be a problem...
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
It will get in it regardless of crack or no crack.
Sent from my HTC One using xda premium
I looked at one in an ATT store, and the plastic bezel was terrible. Didn't line up, gaps, looked like it was cut with a stake knife. Made me not want the phone. Then went to wal-mart, and looked at a t-mobile phone. It was perfect, so I bought it.
I still would like to see a picture. I'm pretty sure I have one but I just want to confirm. Maybe I'm just too anal.
If you want to subject yourself to the OCD torture of the gap issues, there us a thread in the international One forum that has many pictures of the gap.
Also in the at+t forum there is s thread called gapgate. You'll find more pics there as well.
Some I would say are valid while a lot are being really OCD and nitpicking.
Sent from my HTC One using Tapatalk 2
For the bargain price of $650, would you really expect it to be perfect?
i also had the small gap at top, a little disappointing, but we all have this issue, making it not a issue
jonathan3579 said:
Yes but this phone was never intended to be in or around any liquid substance so if that causes an issue, it's user error.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I'm not sure if the gap does affect the seal, but all phones have some sort of seal even if they're not intended to be in or around a liquid substance. Sudden changes in climate cause moisture to form, and all manufacturers use measures to prevent it from going beneath the screen. I doubt the gaps affect this, so my rambling on was basically to say that I understand where the concern comes from.
Sent from my HTC One using Tapatalk 2
Towle said:
I'm not sure if the gap does affect the seal, but all phones have some sort of seal even if they're not intended to be in or around a liquid substance. Sudden changes in climate cause moisture to form, and all manufacturers use measures to prevent it from going beneath the screen. I doubt the gaps affect this, so my rambling on was basically to say that I understand where the concern comes from.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Oh I totally agree. Although from my observation, the gaps have been drastically overblown.
Sent from my HTC One using xda premium
kaxiniao said:
i also had the small gap at top, a little disappointing, but we all have this issue, making it not a issue
Click to expand...
Click to collapse
This.
Sent from my HTC One using xda premium
I have a insanely small gap on mine but I decided to live with it since for the last 2 weeks I've examined the screen every day looking for dead pixels. Have found none. Seems like a lot of people are having them so I didn't want to risk getting one with dead pixels. I think it was a good compromise.
Sent from my HTC One TrickDroid 5.3.0 using XDA Premium
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The gap is a serious build-quality defect
Folks, this is a serious manufacturing defect build-quality issue in the first batches of the phone that we have got.
There must be ABSOLUTELY NO GAP between the chamfered metal edge and the plastic.
HTC themselves have claimed this, most recently a few days back in a video that they put up themselves boasting of its ZERO-GAP CONSTRUCTION!!!
Those who do not see it or understand the gap in your phone, please see the videos below.
Here you can clearly see the gap:
http://www.youtube.com/watch?v=NwOu5oXpjVQ
And as you can see in the video below, just press your phone at the edge and you can clearly see the gap "closing" (what a shame),
Try it and you will most likely see it on your phone. This is really a shame.
http://www.youtube.com/watch?v=QNT1YRcGDL0
Folks this is serious.
I am having this gap too. (I went to the T-Mobile store and even their demo unit had this issue and they said that most of the phones in the batches so far have this issue.)
I am quite surprised by the responses from most of those who responded so far in this thread. Hope I have helped to make aware that these are indeed defective devices that we have got.
You paid a premium price for an expensive device that is supposed to be zero-gap construction and has been been advertised as such by HTC: unibody, precision-cut, diamond-cut, zero-gap construction.
(Here: http://www.htc.com/us/smartphones/htc-one/ and most recently here:
http://www.youtube.com/watch?v=QiZMhmIWBRU )
This is a serious build quality issue in the batches of phones that have come out so far.
The sad thing is I showed this to the manager at my local Tmobile store and they said that they are not recognizing this as a defect and will be charging restock fees to exchange.
I have an annoying "spot" in the middle of my screen. Not sure if it's a bunch of dead pixels because it's more blueish than black, but definitely seems like a defective screen. Only noticeable on white and light screens, although it gets annoying. I bought the phone through Amazon so not sure if there's any type of warranty. Would need to go through HTC probably but I've heard bad stories of HTC customer service. Any thoughts?
Sent from my Droid DNA
When did you buy the phone? I think the manufacturer's warranty is roughly a year. If it is less than a year old, you might be able to replace it via warranty.
tokuzumi said:
When did you buy the phone? I think the manufacturer's warranty is roughly a year. If it is less than a year old, you might be able to replace it via warranty.
Click to expand...
Click to collapse
This phone hasn't been out for a year.
Sent from my HTC6435LVW using xda app-developers app
Doesn't matter if you got it at Amazon, Verizon will still honor the 1 year warranty. I had the same issue with my DNA and it was a dead pixel. Purchased at Amazon and exchanged through Verizon with certified like new device.
Sent from my HTC6435LVW using Tapatalk 2
tokuzumi said:
When did you buy the phone? I think the manufacturer's warranty is roughly a year. If it is less than a year old, you might be able to replace it via warranty.
Click to expand...
Click to collapse
Bought in January.
rsims26 said:
Doesn't matter if you got it at Amazon, Verizon will still honor the 1 year warranty. I had the same issue with my DNA and it was a dead pixel. Purchased at Amazon and exchanged through Verizon with certified like new device.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
But I didn't buy any extra warranty AND bought it through Amazon. You're saying VZW will replace it? If so I better "UNmoonshine" and bring it to the store!
Sent from my Droid DNA
That's from pressure on the screen from the back. Do you have it in a case?
spinkick said:
That's from pressure on the screen from the back. Do you have it in a case?
Click to expand...
Click to collapse
Yes, the Incipio Faxion. I'll try taking the case off. There's really no pressure to the back of the phone with this case, just the sides a little.
Sent from my Droid DNA
blackstallion said:
Bought in January.
But I didn't buy any extra warranty AND bought it through Amazon. You're saying VZW will replace it? If so I better "UNmoonshine" and bring it to the store!
Sent from my Droid DNA
Click to expand...
Click to collapse
I didn't have any either and they exchanged it no problem. I would at least get it back to the stock ROM, S-On.
Sent from my HTC6435LVW using Tapatalk 2
yeah that's a known problem with the DNA. happened to my first one. I'm pretty sure it was from using the car dock and squeezing the sides too hard plus having it in my pocket with the screen facing out,and sitting down which kind of like bent the rounded back...so it puts pressure on it and bam, blue haze.
Sent from my Samsung Galaxy S4 using Tapatalk 4 Beta
Yep, after I took the case off, no blue spot.
spinkick said:
Yep, after I took the case off, no blue spot.
Click to expand...
Click to collapse
How long before the blue haze disappeared? I took off my case and it didn't go away after a minute or so.
Sent from my Droid DNA