Gap on Phone Question - T-Mobile HTC One (M7)

Hello,
I've heard a lot of people talking about gaps on their phone. Can someone post a picture of it? I can't really tell if my phone has one or not.
Crazysah

Crazysah said:
Hello,
I've heard a lot of people talking about gaps on their phone. Can someone post a picture of it? I can't really tell if my phone has one or not.
Crazysah
Click to expand...
Click to collapse
If you can't tell then why would you even want to try to submit yourself to such torture?
Sent from my HTC One using xda premium

gaps is google apps.

WolfsFang said:
gaps is google apps.
Click to expand...
Click to collapse
Not gapps he is talking bout a gap on the phone
Sent from my HTC One using xda premium

shook187 said:
If you can't tell then why would you even want to try to submit yourself to such torture?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Completely agree. My phone has a slight gap and I actually laughed about it because I would never have noticed it had I not read about some people's anal insanity.
Sent from my HTC One using xda premium

I have a tiny gap on top but I dont think it's a big deal? Is it?
Sent from my HTC One using xda premium

Well if the gap is affecting the seal and water/sweat can get in.... Then yes that would be a problem...
Sent from my SGH-T989 using Tapatalk 2

dv84 said:
Well if the gap is affecting the seal and water/sweat can get in.... Then yes that would be a problem...
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
Yes but this phone was never intended to be in or around any liquid substance so if that causes an issue, it's user error.
Sent from my HTC One using xda premium

dv84 said:
Well if the gap is affecting the seal and water/sweat can get in.... Then yes that would be a problem...
Sent from my SGH-T989 using Tapatalk 2
Click to expand...
Click to collapse
It will get in it regardless of crack or no crack.
Sent from my HTC One using xda premium

I looked at one in an ATT store, and the plastic bezel was terrible. Didn't line up, gaps, looked like it was cut with a stake knife. Made me not want the phone. Then went to wal-mart, and looked at a t-mobile phone. It was perfect, so I bought it.

I still would like to see a picture. I'm pretty sure I have one but I just want to confirm. Maybe I'm just too anal.

If you want to subject yourself to the OCD torture of the gap issues, there us a thread in the international One forum that has many pictures of the gap.
Also in the at+t forum there is s thread called gapgate. You'll find more pics there as well.
Some I would say are valid while a lot are being really OCD and nitpicking.
Sent from my HTC One using Tapatalk 2

For the bargain price of $650, would you really expect it to be perfect?

i also had the small gap at top, a little disappointing, but we all have this issue, making it not a issue

jonathan3579 said:
Yes but this phone was never intended to be in or around any liquid substance so if that causes an issue, it's user error.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
I'm not sure if the gap does affect the seal, but all phones have some sort of seal even if they're not intended to be in or around a liquid substance. Sudden changes in climate cause moisture to form, and all manufacturers use measures to prevent it from going beneath the screen. I doubt the gaps affect this, so my rambling on was basically to say that I understand where the concern comes from.
Sent from my HTC One using Tapatalk 2

Towle said:
I'm not sure if the gap does affect the seal, but all phones have some sort of seal even if they're not intended to be in or around a liquid substance. Sudden changes in climate cause moisture to form, and all manufacturers use measures to prevent it from going beneath the screen. I doubt the gaps affect this, so my rambling on was basically to say that I understand where the concern comes from.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Oh I totally agree. Although from my observation, the gaps have been drastically overblown.
Sent from my HTC One using xda premium

kaxiniao said:
i also had the small gap at top, a little disappointing, but we all have this issue, making it not a issue
Click to expand...
Click to collapse
This.
Sent from my HTC One using xda premium

I have a insanely small gap on mine but I decided to live with it since for the last 2 weeks I've examined the screen every day looking for dead pixels. Have found none. Seems like a lot of people are having them so I didn't want to risk getting one with dead pixels. I think it was a good compromise.
Sent from my HTC One TrickDroid 5.3.0 using XDA Premium
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The gap is a serious build-quality defect
Folks, this is a serious manufacturing defect build-quality issue in the first batches of the phone that we have got.
There must be ABSOLUTELY NO GAP between the chamfered metal edge and the plastic.
HTC themselves have claimed this, most recently a few days back in a video that they put up themselves boasting of its ZERO-GAP CONSTRUCTION!!!
Those who do not see it or understand the gap in your phone, please see the videos below.
Here you can clearly see the gap:
http://www.youtube.com/watch?v=NwOu5oXpjVQ
And as you can see in the video below, just press your phone at the edge and you can clearly see the gap "closing" (what a shame),
Try it and you will most likely see it on your phone. This is really a shame.
http://www.youtube.com/watch?v=QNT1YRcGDL0
Folks this is serious.
I am having this gap too. (I went to the T-Mobile store and even their demo unit had this issue and they said that most of the phones in the batches so far have this issue.)
I am quite surprised by the responses from most of those who responded so far in this thread. Hope I have helped to make aware that these are indeed defective devices that we have got.
You paid a premium price for an expensive device that is supposed to be zero-gap construction and has been been advertised as such by HTC: unibody, precision-cut, diamond-cut, zero-gap construction.
(Here: http://www.htc.com/us/smartphones/htc-one/ and most recently here:
http://www.youtube.com/watch?v=QiZMhmIWBRU )
This is a serious build quality issue in the batches of phones that have come out so far.

The sad thing is I showed this to the manager at my local Tmobile store and they said that they are not recognizing this as a defect and will be charging restock fees to exchange.

Related

Screen off center

I noticed that my screen is not perfectly centered. It's not a big deal, bit it does annoy me a bit. Anybody else notice this? Does anybody know of an app that allows me to shift the display? I know there are settimgs for certain computer monitors, but haven't found anything for phone displays.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
What do you mean?
Sent from my BAMF Samsung G/Note
Felinos11 said:
What do you mean?
Sent from my BAMF Samsung G/Note
Click to expand...
Click to collapse
I mean that the LCD panel is not centered to the bezel.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
It is very slightly, didn't see it until you mentioned it.
Sent from my SAMSUNG-SGH-I717 using xda premium
Aghhh..nooooo! Now I see it. Oh the pain.
Sent from my SAMSUNG-SGH-I717 using xda premium
Hmm odd I don't see it on mine. Are you running stock?
Sent from my SGH-I717R using xda premium
am stock....with root and kernel....I don't see anything?...take a screen shot.can we see?
wish777 said:
am stock....with root and kernel....I don't see anything?...take a screen shot.can we see?
Click to expand...
Click to collapse
If you see earlier post, I think what he means is on the physical device, the bezel on the left and right aren't the same size. The physical LCD portion of the screen isn't centered.
oh...ok..thats wierd
Hmmm. Mine looks centered.
Sent from my SAMSUNG-SGH-I717 using XDA
Mines looks as centered as it could be. I don't know of any display shifting applications. Ill look into it though.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Possibly dropped the device?
Sent from my SGH-I717R using xda premium
yup mine is centered to
Hmm, maybe I got a rare unit with this issue. I never dropped the Note (only had it for a few days). I doubt a screenshot will matter, as it won't show the bezel. Oh well, as I stated earlier, it's not a huge deal.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
GreatBarrier86 said:
Aghhh..nooooo! Now I see it. Oh the pain.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
LoL...sorry man. I know these kinds of threads open a can of worms with people like myself, who notice the slightest imperfections. :/
I love this phone so much, I don't really mind this minor flaw.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.
A screen shifting app probably wouldn't do any good, as the note is already using every pixel. And since all of the Samsung AMOLED screens, to my knowledge at least, are set up so that the AMOLED panel and digitizer are bonded to the glass, it's pretty much impossible for a drop to shift the display under the glass. If your's isn't centered, it probably is a slight defect that was caused by a lazy worker aligning the AMOLED panel and digitizer improperly when assembling the device.
If it's really terrible, try your luck at returning it as a manufacturers defect, which it is. If the reps in your area are anything like mine, they will get you a replacement no problem. I returned a couple of captivates because the speaker was sketching out on me, even though I couldn't reproduce it in store for them, and they took it no problem.
Good luck!
Edit: Wait. Not sure if I'm correct about the AMOLED being bonded as well as the digitizer. Too lazy to research it though...haha. Either way though, return it if it's bugging you, as mine is perfectly centered, as it should be.
Shouldn't use the word lazy like that, they work hard assembling these things for lower pay.
OP should exchange the phone.
Sent from my Samsung Galaxy Note I71M
Not sure how I used it wrongly, I didn't say all of the workers are lazy. I know that it could have been a simple, honest mistake by the assembling worker, but it's not that big of a stretch for it to be a result of a worker not paying attention to detail. It could also be a defective AMOLED panel that wasn't manufactured properly, but I was just making one suggestion.
I know they aren't paid well, and low rates of pay don't provide a ton of incentive to work hard. But with my personal work ethic, your rate of pay shouldn't affect your performance. I believe that if somebody is paying you for something, you should do the best work you can. I used to work in a plastic film production plant, basically running the whole recycling/reprocessing operation for the facility, for $9 an hour. I could have run the machine at a slower pace and satisfied my supervisors, but I ran the machine as fast as possible and left at the end of every day with not a single dry spot on my clothing due to sweat. The guy one step above me, that worked side by side with me, was being paid $27 an hour for doing much less work than me.
If it was in fact a worker not paying attention to detail, I would say that qualifies as lazy. There's no way to possibly find that out though, so I just made that suggestion. Not sure how I could offend anybody with that, as I didn't say they were all lazy, only that one worker may have been.
Considering that some have a screen the not aligned properly, could we assume that's what's causing the spen to seem not calibrated correctly?
Sent from my SAMSUNG-SGH-I717 using XDA
stevieraveon said:
If you see earlier post, I think what he means is on the physical device, the bezel on the left and right aren't the same size. The physical LCD portion of the screen isn't centered.
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Click to collapse
That's not what I meant. The LCD panel is not centered to the bezel.
Sent from my Galaxy Note (SGH-i717) using XDA Premium.

Cracked casing already??

I just noticed on my phone that the whole silver casing on my white S3 is cracking in atleast 10 places. I have not dropped the phone at all and it just started doing this. I took it to sprint and they said they have no idea whats happening so I called customer service and they're sending me a new one.
Sooo has this happened to anyone else?? Look at the sides real carefully and please reply!
Unfortunately, this has been happening with numerous S3s in Europe prior to our US release. No clue there why either.
I checked mine carefully and I have what looks like 4 seams, one in each corner. Almost positive they came with the phone tho.
Sent from my SPH-L710 using XDA
falconator said:
I checked mine carefully and I have what looks like 4 seams, one in each corner. Almost positive they came with the phone tho.
Sent from my SPH-L710 using XDA
Click to expand...
Click to collapse
I have the same four seams. Don't see any cracks on my device, luckily. I've been using the pebble blue 16GB S3 since the 21st.
Hmm yeah mine has the 4 seams as well. Are all of yall's the blue version?? Mine is white but i doubt that makes a difference.
Mine is white too. Hopefully you can get a replacement soon and the rest of us don't develop this problem
Sent from my SPH-L710 using XDA
Can someone please post a picture of these seams?
Thanks..
Seam is kinda hard to see in the first picture.
Second is of the actual cracking
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0005.jpg
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0006.jpg
Sent from my SPH-L710 using XDA
I_FLY_Z3R0 said:
Seam is kinda hard to see in the first picture.
Second is of the actual cracking
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0005.jpg
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0006.jpg
Sent from my SPH-L710 using XDA
Click to expand...
Click to collapse
Holy Hell.. well can't argue Samsung isn't using cheap plastic build quality. I thought they were on top of it. The sgs3 seems so Damn fragile with the weaker screen and plastic compared to my s2.
It's like pick your poison. Get an s3 that has great specs and software/hardware enhancements but it'll crumble in your hands.
Or evo that has great specs and camera but it has sense 4, resource hungry and will die without warning.
Sent from my SPH-D710 using Tapatalk 2
Ain't that the truth. Atleast I'm getting a new one for free so no big deal right now.
Sent from my SPH-L710 using XDA
Thanks for the pictures! This is certainly something to think about now, given that its not just an isolated case.
Hmm, interesting indeed! :what:
Sent from my PC36100 using xda premium
I_FLY_Z3R0 said:
Seam is kinda hard to see in the first picture.
Second is of the actual cracking
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0005.jpg
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0006.jpg
Sent from my SPH-L710 using XDA
Click to expand...
Click to collapse
Wow, almost seems like the phone was bent or something.
Did you sit on it?
It also could be thermal expansion issues. Did your phone ever get excessively hot?
I_FLY_Z3R0 said:
Seam is kinda hard to see in the first picture.
Second is of the actual cracking
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0005.jpg
https://dl.dropbox.com/u/76768873/IMG-20120625-WA0006.jpg
Sent from my SPH-L710 using XDA
Click to expand...
Click to collapse
I have a blue with 4 seams. That 2nd picture with the cracks is crazy. I remember when the first Nexus came out this was happening and Google said not to put your phone in your pocket. Maybe no more skinny jeans for you.
Jeez, found the first thing about the phone to make me think twice. Still getting it though.
lopezpm said:
I have a blue with 4 seams. That 2nd picture with the cracks is crazy. I remember when the first Nexus came out this was happening and Google said not to put your phone in your pocket. Maybe no more skinny jeans for you.
Click to expand...
Click to collapse
yea i have the 16g blue and it looks like cracks /seams on all 4 corners, are yours in the corners also? i haven't dropped it or I don't use skinny jeans lol so maybe that's how they made them?
The 1st thing i did out of the package was inspect the blue S3 and automatically noticed those 4 seems however I just took it as that's how is was manufactured and not a defect.
C_LosEvo said:
The 1st thing i did out of the package was inspect the blue S3 and automatically noticed those 4 seems however I just took it as that's how is was manufactured and not a defect.
Click to expand...
Click to collapse
Yea I'm sure that's what it is
Sent from my SGH-T999 using xda app-developers app

zero gap construction

I received my device today and also observed gap and other "build quality" issues that are heavily discussed in the forum. overall, the device is solid. But what I am trying to say is that HTC quality seems to be lower that Apple. I'd like to know what is your opinion. No complain.
Also, what do you think it is a batch problem or will be consistent problem for the future.
Gap Gate, Zero Gap, Gap this Gap that.
This is becoming gapiculous
Sent from my HTC One using xda app-developers app
Do we really need another thread about this?
Sent from my HTC One using Tapatalk 2
Gaptacular I say!
just a batch problem, maybe
Gaps? Where? First I've heard of it.
Sent from my HTC One using Tapatalk 2
nattoleon said:
just a batch problem, maybe
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Click to collapse
I agree. It'll get better. If it bothers you so much, get the insurance and swap later or just return it now. Gonna be a hassle to try to do warranty return later.
Sent from my Nexus 7 using Tapatalk HD
Where are the gaps?
Sent from my HTC One using Tapatalk 2
Jrbourque said:
Where are the gaps?
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
you can look at this thread.
http://forum.xda-developers.com/showthread.php?t=2238080&highlight=gap
Last few phones I had from HTC and I was day of release purchase had some defects like my one X had a rattling sound like a screw was left inside. My one top is not flush with the speaker grill and glass so the glass is higher and feels like it will cut you when you swipe down the notification bar.

Is the gap really an issue?

Just wondering, how many of you have a gap? Also where is it located and do you care? I have a small but long gap on the top by the power button. I also have a hang around the bottom speaker. I'm just worried that over time dust will collect under the screen.
Sent from my HTC One using xda premium
Do people realize that gapless applies only to the back?
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cromo8 said:
Do people realize that gapless applies only to the back?
Sent from my HTC One using xda app-developers app
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Click to collapse
Glad to hear someone else understood it correctly.
Was gonna exchange it but I'm not gonna be super anal about it. It's not even that bad.
Sent from my HTC One using xda premium
What gap are you guys referring to?
If there is a gap on this phone, it's not enough to be an issue at all to me. I'd be hard pressed to find any imperfections in either of the two we have in the house.
Sent from my HTC One using Tapatalk 2
Have a gap between my incisors. I wish I could refund to God. :[
I don't have any gaps or overhangs on my phone. Just 2 minor stuck pixels that you can barely see.
mettleh3d said:
Have a gap between my incisors. I wish I could refund to God. :[
Click to expand...
Click to collapse
Does it really matter though? Im worried that dust will collect over time.
Sent from my HTC One using xda premium
I don't think you need to worry about dust. I had dust with my sensation but the screen was different. These new LCD panels have zero gap between the LCD and the glass. I personally wouldnt have noticed any gaps if you guys had better things to do than to point out these little oddities with your phones. My device is perfect in my eyes so I think that's all that matters. Wow this phone feels nice. Not the easiest to grip without a case but it's very easy on the eyes.
Sent from my HTC One using xda premium

Phone got scratched

I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
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mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
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Click to collapse
No
Sent from my HTC One using Tapatalk 4 Beta
Thanks for the feedback.
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mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
It's very small. I was able to kind of hide the clear aluminum showing with a black marker. I also just noticed I have 3 dead pixels so maybe that would be enough if they don't really notice the scrapes. I got it from an official AT&T store.
Sent from my HTC One X using xda app-developers app
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
Click to expand...
Click to collapse
Thanks for the reply. Im going to try and get it exchanged.
Sent from my HTC One using xda premium
Yeah dead pixels is a different story, go for it
Sent from my HTC One using Tapatalk 4 Beta
So you dropped your unprotected phone and expect Att to replace it...wow...
Marcusw882000 said:
So you dropped your unprotected phone and expect Att to replace it...wow...
Click to expand...
Click to collapse
I don't expect them to do diddly squat. They can say no and I would just live with it. But thank you for your input!
Sent from my Nexus 7 using xda premium
Jmarv said:
how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
Click to expand...
Click to collapse
It's sad how many people commit Fraud
Sent from my HTC One using Tapatalk 2
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
dcemtp1 said:
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I ended up trading it in and getting a silver one. I was completely straight with the rep and showed him the scratches which he thought was no big deal and were barely even noticeable. I had to point out the scratch locations since he couldn't even see them at first. I showed him the dead pixels and also the power button which had this awful click sound which drove me crazy. I just had to pay a restocking fee and was good to go.

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