I have an annoying "spot" in the middle of my screen. Not sure if it's a bunch of dead pixels because it's more blueish than black, but definitely seems like a defective screen. Only noticeable on white and light screens, although it gets annoying. I bought the phone through Amazon so not sure if there's any type of warranty. Would need to go through HTC probably but I've heard bad stories of HTC customer service. Any thoughts?
Sent from my Droid DNA
When did you buy the phone? I think the manufacturer's warranty is roughly a year. If it is less than a year old, you might be able to replace it via warranty.
tokuzumi said:
When did you buy the phone? I think the manufacturer's warranty is roughly a year. If it is less than a year old, you might be able to replace it via warranty.
Click to expand...
Click to collapse
This phone hasn't been out for a year.
Sent from my HTC6435LVW using xda app-developers app
Doesn't matter if you got it at Amazon, Verizon will still honor the 1 year warranty. I had the same issue with my DNA and it was a dead pixel. Purchased at Amazon and exchanged through Verizon with certified like new device.
Sent from my HTC6435LVW using Tapatalk 2
tokuzumi said:
When did you buy the phone? I think the manufacturer's warranty is roughly a year. If it is less than a year old, you might be able to replace it via warranty.
Click to expand...
Click to collapse
Bought in January.
rsims26 said:
Doesn't matter if you got it at Amazon, Verizon will still honor the 1 year warranty. I had the same issue with my DNA and it was a dead pixel. Purchased at Amazon and exchanged through Verizon with certified like new device.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
But I didn't buy any extra warranty AND bought it through Amazon. You're saying VZW will replace it? If so I better "UNmoonshine" and bring it to the store!
Sent from my Droid DNA
That's from pressure on the screen from the back. Do you have it in a case?
spinkick said:
That's from pressure on the screen from the back. Do you have it in a case?
Click to expand...
Click to collapse
Yes, the Incipio Faxion. I'll try taking the case off. There's really no pressure to the back of the phone with this case, just the sides a little.
Sent from my Droid DNA
blackstallion said:
Bought in January.
But I didn't buy any extra warranty AND bought it through Amazon. You're saying VZW will replace it? If so I better "UNmoonshine" and bring it to the store!
Sent from my Droid DNA
Click to expand...
Click to collapse
I didn't have any either and they exchanged it no problem. I would at least get it back to the stock ROM, S-On.
Sent from my HTC6435LVW using Tapatalk 2
yeah that's a known problem with the DNA. happened to my first one. I'm pretty sure it was from using the car dock and squeezing the sides too hard plus having it in my pocket with the screen facing out,and sitting down which kind of like bent the rounded back...so it puts pressure on it and bam, blue haze.
Sent from my Samsung Galaxy S4 using Tapatalk 4 Beta
Yep, after I took the case off, no blue spot.
spinkick said:
Yep, after I took the case off, no blue spot.
Click to expand...
Click to collapse
How long before the blue haze disappeared? I took off my case and it didn't go away after a minute or so.
Sent from my Droid DNA
Related
Just wanted to know how much I can sell it for to get closer to the cost of getting the note II. How much would you guys sell it for. Its just the glass cracked everything else still works. Plus you can barely tell that its cracked besides the left side.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Screen repair is about $200 plus the hassle. So a note in good condition is about $300, I would pay $50 for it.
What he said^^
It's arm and a leg trying to replace just the glass and you risk damaging it even worse if you try it yourself with no experience. Not sure what a repair store would charge. But the assembly like stated above, is around $200. You can pick up a decent Note now for $200-250. I'd either keep it, or expect some extremely low offers. A cracked screen is a cracked screen regardless of how minute it may be.
Much to my surprise some kid offered me 185 fir my broken note so I just picked up the note 2 this morning! !!
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Nice score. I assume you didn't have insurance on your original Note?
Sent from my huge phone running Blackstar X
You got lucky, congrats on your shiny new note2. I'm going to hold onto my note1 and wait for note3 with 1080p screen and ARM Cortex-A15 cpu
JoelJr78 said:
Nice score. I assume you didn't have insurance on your original Note?
Click to expand...
Click to collapse
I don't think insurance covers broken glass. I asked the guy at the AT&T repair center if insurance would have paid for my cracked glass and he said, "no".
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
that's why I didn't get the insurance, the only reason I'd get it is to get it replaced for free if I dropped it or somehow broke the screen...
So what good is their insurance then if it doesn't cover a cracked screen?
Sent from my SAMSUNG-SGH-I717 using xda premium
Man that sucks. I have two notes. One is mine that I always use and its got a dead pixel. The other one has a cracked screen. Its barely cracked but still. I want to ditch them both and get a galaxy nexus or a note with no issues! Haha
Damn marketplace here is closed or I'd post them.
i have 1 send me pm
black★X1
Yea they are still selling for $200 fully operable with a cracked screen. Also samsung will replace it for the same price.
scottx . said:
Man that sucks. I have two notes. One is mine that I always use and its got a dead pixel. The other one has a cracked screen. Its barely cracked but still. I want to ditch them both and get a galaxy nexus or a note with no issues! Haha
Damn marketplace here is closed or I'd post them.
Click to expand...
Click to collapse
looking to let go of the cracked screen 1?
Its not worth fixing.
Unless I could get a screen cheap but still OEM quality.
For that 200 bucks ....your well on the way too a note 2.
I guess it just comes down to your particular situation.
Either way ...sorry about the screen damage ...it sucks ...g
d1zturbe3d said:
So what good is their insurance then if it doesn't cover a cracked screen?
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
thats why i never get at&t's insurance. i buy all my phones from Best Buy. for $10 a month they cover anything and everything. if you drop it, break the screen, pee on it, your dog chewed it....dont matter, they send it out for repair and you get another one. before i got the Note i had a Dell Streak that i got from Best Buy. i Broke the screen like 5 times and every time they just gave me another one - no questions asked.:good:
scottx . said:
Its not worth fixing.
Unless I could get a screen cheap but still OEM quality.
Click to expand...
Click to collapse
u can get OEM quality but OEM quality isnt cheap because its the LCD and the front glass
So I've had my dna for a week and a half when my screen shattered. Ironically enough the screen protectors I ordered came in 5 minutes later. I've been scavenging the Web but can't find any replacement screens. Does anyone know if they plan to sell them in the future or is there no hope? Also if anyone has/hears of a broken dna with functional screen I'd love to arrange a deal
Sent from my HTC6435LVW using xda app-developers app
agribby said:
So I've had my dna for a week and a half when my screen shattered. Ironically enough the screen protectors I ordered came in 5 minutes later. I've been scavenging the Web but can't find any replacement screens. Does anyone know if they plan to sell them in the future or is there no hope? Also if anyone has/hears of a broken dna with functional screen I'd love to arrange a deal
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
No insurance?
Sent from my RAZR MAXX HD using Tapatalk 2
its only a 100 deductible mine just broke so i have the same issue the phones worth eatting the cost just sucking i got to reunlock and all that **** cause im very happy with mine super fast and and will handle more then 1.8 ghz
Would be interesting to try and put the J Butterfly digitizer on the DNA. Remove the branding...
Screen repair
agribby said:
So I've had my dna for a week and a half when my screen shattered. Ironically enough the screen protectors I ordered came in 5 minutes later. I've been scavenging the Web but can't find any replacement screens. Does anyone know if they plan to sell them in the future or is there no hope? Also if anyone has/hears of a broken dna with functional screen I'd love to arrange a deal
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Were you able to locate a screen repair kit? Mine just broke also.
I am also curious about this I have a spare DNA with a broken screen...
Check eBay guys, they're readily available on there.
http://www.ebay.com/itm/Replace-DIG...615298?pt=PDA_Accessories&hash=item35c3c32ec2
agribby said:
So I've had my dna for a week and a half when my screen shattered. Ironically enough the screen protectors I ordered came in 5 minutes later. I've been scavenging the Web but can't find any replacement screens. Does anyone know if they plan to sell them in the future or is there no hope? Also if anyone has/hears of a broken dna with functional screen I'd love to arrange a deal
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
You do not want to attempt this without an LCD. The digitizer and LCD are fused. Skytrade on Alibaba sells both separately for about $150 total at the time of this post.
If you have only had it for a week and a half can't it be returned or replaced by Verizon? If you bought it there.
Sent from my HTC6435LVW using xda app-developers app
Jaggar345 said:
If you have only had it for a week and a half can't it be returned or replaced by Verizon? If you bought it there.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
he would only be able to return it to verizon if:
1. there was nothing wrong with it and he just changed his mind(within 14 days)
2. it was defective in some way out-of-the-box.
since there's damage to the phone, he wouldn't be able to take it back. it could only be replaced "damaged" through insurance.
Anyone tried this yet? My wife's DNA just broke as well and so far the cheapest place taking them in and repairing it would be $300... anything around 100- 150 and I would be intrigued to do it myself... apparently she is not happy with my old Droid X....go figure ...
Just do insurance replacement for $99. You get brand spanking new phone with 2.04 if lucky maybe 1.15
Sent from my HTC6435LVW using xda premium
I actually have a DNA taken apart at home right now and I'm waiting for a screen to come in. There are some companies on eBay that sell them from 130-200. Most of them ship from China so they will take a couple of weeks to get here, but its a lot cheaper then having HTC or Verizon do it. The instructions to take it apart on YouTube are where you'll want to start, and of you need the screen within a reasonable amount of time, then injured gadgets on eBay ships from the USA, but they are like 40 bucks more than the cheapest display. Just search "droid DNA assembly" on eBay and get whichever one you want.
Sent from my Galaxy Nexus using xda premium
What's your reason for paying more and waiting couple weeks for the screen? Is it cause u have root??
Sent from my HTC6435LVW using xda premium
Well I paid 134 for my screen, and haven't even used the phone yet. I got the parts from my step dad because his coworker dropped it and shattered the glass and LCD. He said if I could fix it, its mine, and now I just have to wait for the screen. I'm using my galaxy nexus right now and I love the phone, so I'm alright with waiting for the screen.
Sent from my Galaxy Nexus using xda premium
That's understandable! Good luck with the repair.
Sent from my HTC6435LVW using xda premium
Just had mine fixed last week. Screen/LCD/labor was $265 with 99 day warranty. First time the screen touched the LCD and the bottom lights didn't work. Took it back the next day and they fixed it. Bottom lights still aren't right, but the screen touch was fixed. When I took it in originally, they told me they wouldn't do just the digitizer. They had tried before and couldn't get it to sit/seal correctly. Good luck with your replacement screen, and let it's know how it turns out.
From my S-Off DNA
RhinoShock said:
Well I paid 134 for my screen, and haven't even used the phone yet. I got the parts from my step dad because his coworker dropped it and shattered the glass and LCD. He said if I could fix it, its mine, and now I just have to wait for the screen. I'm using my galaxy nexus right now and I love the phone, so I'm alright with waiting for the screen.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I came from the GNEX to. The DNA stock or modified is worlds beyond the Gnex. You are going to love it!
I work for a wirelesszone and you can buy a insurance for a phone at any time 99.99 for the 2 years and 75.00 deductible so for a DNA replacement it would cost only 175 shipped with asurion you can only get it within the first 30 days
Sent from my HTC6435LVW using xda app-developers app
RhinoShock said:
I actually have a DNA taken apart at home right now and I'm waiting for a screen to come in. There are some companies on eBay that sell them from 130-200. Most of them ship from China so they will take a couple of weeks to get here, but its a lot cheaper then having HTC or Verizon do it. The instructions to take it apart on YouTube are where you'll want to start, and of you need the screen within a reasonable amount of time, then injured gadgets on eBay ships from the USA, but they are like 40 bucks more than the cheapest display. Just search "droid DNA assembly" on eBay and get whichever one you want.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yes, I have found the video on how to take it apart, even so the video I watched did not take the screen out. It seems in my case only the glass in the front of the phone is broken (since all functions on the phone still work and the LCD display looks okay) I have heard the the LCD and the digitizer are somehow heat fused together. Therefore the LCD with digitizer should be the way to go. But I have not pulled the trigger on the e-bay purchase. I'm very interested on how this goes for you.
By the way I can't get an insurance claim or phone the cheapest refurbished Verizon 4G phone would be $350 and they wouldn't even have the DNA as refurbished yet.
I've got a ELTE that has a dead screen. The screen shows nothing, but the phone still rings and powers up. I'm wondering if anyone has any experience with taking it apart and fixing it.
Sent from my SPH-L710 using Tapatalk 2
emtchrisbishop said:
I've got a ELTE that has a dead screen. The screen shows nothing, but the phone still rings and powers up. I'm wondering if anyone has any experience with taking it apart and fixing it.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
I replaced my screen last week using this guide. http://www.youtube.com/watch?v=3D4uiMCbm9o
It was really easy to do, the hairdryer part you just have to be patient and keep reapplying heat. The only problem was the LCD+digitizer i bought off ebay was clearly counterfeit. The seller (gadgetfix) had 99.2 positive feedback but the screen still sucked. They refunded my money but it was still a pain in the ass.
Claclink said:
I replaced my screen last week using this guide. http://www.youtube.com/watch?v=3D4uiMCbm9o
It was really easy to do, the hairdryer part you just have to be patient and keep reapplying heat. The only problem was the LCD+digitizer i bought off ebay was clearly counterfeit. The seller (gadgetfix) had 99.2 positive feedback but the screen still sucked. They refunded my money but it was still a pain in the ass.
Click to expand...
Click to collapse
Thanks for the help and the link....and the warning about bunk parts.
Sent from my SPH-L710 using Tapatalk 2
emtchrisbishop said:
Thanks for the help and the link....and the warning about bunk parts.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
I have genuine parts for sale. $60 shipped for a complete screen. $100 if you have me do the repair.
Sent from my EVO using Tapatalk 2
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
No
Sent from my HTC One using Tapatalk 4 Beta
Thanks for the feedback.
Sent from my HTC One using xda premium
mito8485 said:
I just got my phone 8 days ago and last night I dropped it without a case on and scratched up the front corners. It's it possible to get it exchanged at AT&T? If so how?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
It's very small. I was able to kind of hide the clear aluminum showing with a black marker. I also just noticed I have 3 dead pixels so maybe that would be enough if they don't really notice the scrapes. I got it from an official AT&T store.
Sent from my HTC One X using xda app-developers app
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
SKyRocKeting727 said:
Definitely worth a try. Dead pixels are a big deal. I say go for it. Plus, those scuffs don't look too bad.
Sent from the "ONE" phone for me
Click to expand...
Click to collapse
Thanks for the reply. Im going to try and get it exchanged.
Sent from my HTC One using xda premium
Yeah dead pixels is a different story, go for it
Sent from my HTC One using Tapatalk 4 Beta
So you dropped your unprotected phone and expect Att to replace it...wow...
Marcusw882000 said:
So you dropped your unprotected phone and expect Att to replace it...wow...
Click to expand...
Click to collapse
I don't expect them to do diddly squat. They can say no and I would just live with it. But thank you for your input!
Sent from my Nexus 7 using xda premium
Jmarv said:
how bad is it, you can always claim something else is wrong with it. Where did you buy it from?
Click to expand...
Click to collapse
It's sad how many people commit Fraud
Sent from my HTC One using Tapatalk 2
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
dcemtp1 said:
Personally I dropped mine and it got scuffed a little too, so much that it bothered me. I was within 14 when it fell so I took it back and told them that it was to fragile along the edges, got way to hot (130°) which I screenshot and the headphone jack doesn't work well with FM radio and he said no problem and replaced it and that was that. It was fraud on my end, and I paid good money for a phone that I wanted to keep in mint condition. Haven't dropped the second one yet but I have gaps, which isn't too bad. My advise, go for it and it isnt fraud of there is actually a problem with it anyway.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I ended up trading it in and getting a silver one. I was completely straight with the rep and showed him the scratches which he thought was no big deal and were barely even noticeable. I had to point out the scratch locations since he couldn't even see them at first. I showed him the dead pixels and also the power button which had this awful click sound which drove me crazy. I just had to pay a restocking fee and was good to go.
My S4 was dropped and the screen was cracked so I had it replaced. I was still have other issues with the phone. Has anyone here got a replacement phone and had there screen replaced? I just don't want to be billed $500 for so physical damage. The phone now only has a nick in the corner where is was dropped.
Thanks for any feedback!!
joe2018 said:
My S4 was dropped and the screen was cracked so I had it replaced. I was still have other issues with the phone. Has anyone here got a replacement phone and had there screen replaced? I just don't want to be billed $500 for so physical damage. The phone now only has a nick in the corner where is was dropped.
Thanks for any feedback!!
Click to expand...
Click to collapse
I got a replacement from Verizon and best of all it came with MDK for rooting and recovery.
Sent from my SCH-I545 using xda app-developers app
blackra1n said:
I got a replacement from Verizon and best of all it came with MDK for rooting and recovery.
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
I know its easy to get a replacement I'm just worried about them saying I had physical damage. The screen is new but did have it repaired.
joe2018 said:
My S4 was dropped and the screen was cracked so I had it replaced. I was still have other issues with the phone. Has anyone here got a replacement phone and had there screen replaced? I just don't want to be billed $500 for so physical damage. The phone now only has a nick in the corner where is was dropped.
Thanks for any feedback!!
Click to expand...
Click to collapse
I had an S3 replaced through Sprint that had the screen replaced. I was having issues with the USB port but I felt the need to be honest and told them the screen had been replaced. They told me that 1) That should not have an affect on the USB port and 2) they seemed surprised that the screen had been replaced because they said it didn't look like it had been.
joe2018 said:
My S4 was dropped and the screen was cracked so I had it replaced. I was still have other issues with the phone. Has anyone here got a replacement phone and had there screen replaced? I just don't want to be billed $500 for so physical damage. The phone now only has a nick in the corner where is was dropped.
Thanks for any feedback!!
Click to expand...
Click to collapse
9.9 times out of 10 vzw either destroys phone or they ship back to Samsung...the later half being most used.
I assume you have no insurance?
Sent from my SCH-I545 using Tapatalk 2