Kies not detecting phone? - Galaxy S II Q&A, Help & Troubleshooting

I have tried all 4 ports on my laptop and the SAMSUNG MTP DRIVER for Kies still fails to install, I have deleted it and reinstalled, manually pointed it to the USB Driver directory and yet it still fails, anyone any ideas?

Did you try rebooting the phone? Kies also didn't recognized mine and a reboot fixed this.

Tried a reboot still no good DRIVER NOT SUCCESSFULLY INSTALLED

Millions of posts on this subject a read of them may find a solution .
Laptops do seem more of a problem in this regard .
jje

Kies has an option to install the correct drivers for it on the computer, have you tried that option? I believe its under tools.

EarlZ said:
Kies has an option to install the correct drivers for it on the computer, have you tried that option? I believe its under tools.
Click to expand...
Click to collapse
Yes, same problem

Right well problem half solved, had to phone Samsung, I had to tick USB Debugging, so ticked that all drivers installed correctly with no errors, I then had to untick and reconnect, so did that, it goes through installing drivers again and once again fails and phone still not detected. Samsung might copy a few things from apple, but the slogan "It just works" doesn't appear to be one of them.

Wasted 3 hours on this, time to admit defeat, is Kies really needed anyway? I can get music etc on the phone fine without it.

You only need Kies for official updates as opposed to stock Samsung updates via XDA .Well before Kies updates also .
jje

JJEgan said:
You only need Kies for official updates as opposed to stock Samsung updates via XDA .Well before Kies updates also .
jje
Click to expand...
Click to collapse
Can I not do that on the phone anyway by going to About phone software update?

slugger09 said:
Can I not do that on the phone anyway by going to About phone software update?
Click to expand...
Click to collapse
When the OTA firmware updates is rolled out yes until then no .
jje

I would just like to say I got this going, I updated from Vista to Windows 7, plugged in the phone and instantly detected. Don't know what the issue was.

slugger09 said:
I would just like to say I got this going, I updated from Vista to Windows 7, plugged in the phone and instantly detected. Don't know what the issue was.
Click to expand...
Click to collapse
It's obvious isn't it? The issue was Vista.

I had the same problem with Kies under Win7 x64.
Latest Kies, latest USB drives.
What got it to work, was switching back to TwLauncher instead of MXHome I was using at the time.
No idea why the laucher affected the USB interface.

kanenas_0 said:
I had the same problem with Kies under Win7 x64.
Latest Kies, latest USB drives.
What got it to work, was switching back to TwLauncher instead of MXHome I was using at the time.
No idea why the laucher affected the USB interface.
Click to expand...
Click to collapse
I might give this a shot. I somehow managed to miracle a connection to Kies today, just don't ask me to do it again. Typically it's a no go. Also on Win7 64 bit, laptop.
This was an issue pre and post root. I may just back up my phone the old fashioned way if it continues to be a PITA.

I had this and noticed when i plugged it in, the windows connection sound would play but would play the disconnected sound immediatley when the mtp mode was launched in the phone. A second later the connected sound would play again but kies didn't find the phone.
I got round this by getting kies to start when phone is connected. This remains the only way it will recognise my phone
Sent from my GT-I9100 using XDA App

Related

[Q] Can't install S3 drivers

So, trying to install the driver exe file from Samsung's website and it won't work. Keeps saying that it failed to install drivers. And, if I have the phone as USB Debugging enabled, it'll pop up with 2 out of 4 that says it failed to install.
My roommate was able to install the .exe file on his Windows 8 beta laptop (I'm running Windows 7 64-bit) without a problem. And, the phone installed fine on his laptop as well. For me, no.
If USB Debugging is not enabled, then yeah, the phone is fine. But, since I want to root this thing, it won't accept the drivers. And, nowhere on Google, searching or Samsung's website provides me any answers whatsoever.
I've done:
Going through regedit and deleting all things Samsung related
Deleted every Samsung folder on my hard drive
Rebooted the computer
Uninstalled the drivers
Reinstalled multiple times
Downloading and installing Kies (did not install any drivers, still failed)
I've done everything I can possibly think of. Couldn't find any answers on here, either. And, doesn't help that the search function is broken.
So, anyone have any idea on how to fix this? And, please do not say "Reinstall Windows" because that's just ridiculous and I shouldn't have to do that for a simple phone driver install. I had my Epic 4G before and that all went smoothly.
Go do something in control panel and uninstall the samsung drivers that you already have on your comp
Then try installing
But I reccomend reinstalling windows
Sent from my SPH-D710 using xda premium
gtuansdiamm said:
Go do something in control panel and uninstall the samsung drivers that you already have on your comp
Then try installing
But I reccomend reinstalling windows
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
+1
I had the same issue with mine on xp. Uninstalled my et4g drivers and installed the gs3 drivers. After a restart, the pc finally recognized my phone as a mass storage.
gtuansdiamm said:
Go do something in control panel and uninstall the samsung drivers that you already have on your comp
Then try installing
Click to expand...
Click to collapse
I already said that I did that.
Volknochi said:
I've done:
Uninstalled the drivers
Reinstalled multiple times
Click to expand...
Click to collapse
And, I'm not reinstalling Windows all over again just for this phone, as I also said. But, it doesn't matter, I already got it rooted through the roommate's laptop.
EDIT: I managed to get it to work. My other half had similar problems with device drivers so just had to have me remove the phone from USB, uninstall driver and then plug the phone back in. And, it actually worked.

[Q] Kies no longer sees my phone

As the title says, Kies no longer sees/detects my phone. Did the sammfiles/rooted update to my phone via odin and Kies wouldn't see the phone. Wiped the phone and forced an update via Kies with model number/serial number and afterward Kies still would not detect my phone. Any ideas?
Edited to remove the "task rom" comment. Got my devices mixed up
TomH54 said:
As the title says, Kies no longer sees/detects my phone. Was using task's "fat" on my phone before and Kies detected my phone. Did the sammfiles/rooted update to my phone via odin and Kies wouldn't see the phone. Wiped the phone and forced an update via Kies with model number/serial number and afterward Kies still would not detect my phone. Any ideas?
Click to expand...
Click to collapse
Have you tried to turn off debugging in the development section?
Yeah. Tried that. It's no biggie tho since I can still force updates if needed. Thanks for the reply.
Removing/Freezing/Uninstalling/Disabling etc... bloatware causes Kies not to work.
Installing CWM also causes Kies not to work. Because, in short, CWM replaced the factory recovery
I find that if I plug my USB cable into different ports on the front of my computer I get different results.. Might be worth a shot to try if you have more than 1 to choose from.
"Device Not Supported by Kies 2.0"
I've a similar problem. I ran Kies yesterday for the first time since the ICS update back in April and it began to update to a new version. After which it says, "This device is not supported by Kies 2.0"?! I've uninstalled and re-installed about 8 times today even the Samsung USB drivers and nothing! What's going on?
Any help would be appreciated.
Thanks
E-Nigma said:
I've a similar problem. I ran Kies yesterday for the first time since the ICS update back in April and it began to update to a new version. After which it says, "This device is not supported by Kies 2.0"?! I've uninstalled and re-installed about 8 times today even the Samsung USB drivers and nothing! What's going on?
Any help would be appreciated.
Thanks[/QUOTE
it wouldn't work while i was rooted with gingerbread. i returned to stock and it worked fine. after that i was able to root after update thanks to creepyncrawly from this thread http://forum.xda-developers.com/showthread.php?t=1746181 and it works fine now. if you go this route make sure to read the whole thread first. you have to get another kernal before wiping or you can brick your phone. im using siyah-v3.4.3-nonswap by ktoonsez and so far so good. not sure if you have to update to ucle5 for it to work but thats what i did. i havent had a chance to try other roms. hope this helps a little
Click to expand...
Click to collapse
For me. This is what worked. First go into device manager (on computer obviously)and remove the phone drivers currently installed.Next turn off usb debugging. Then plug your phone in to a different usb port. Let it do it's thing. Unplug, turn on usb debugging, plug back in.Let it do it's thing unplug. Reboot into cwm recovery, plug in. Let it do it's thing. Unplug. Turn off usb debugging. Boot up phone. Plug in. Profit. At least this is what fixed it for me.Good luck. Happy flashing.
Sent from my SGH-I777 using Tapatalk 2

XP won't recognize sgs2 at all.

Hello, sorry for starting a new thread..
But i've read on all forums and websites still not found a solution.
I have:
Reinstalled kies
Checked all settings on the phone
Tried diffrent cables
Tried connect without kies installed
Tried with kies installed but not turned on
Rebooted phone and computer
Tried to connect in all usb "holes"
Tried using diffrent usb adapters
AND SO ON...
I've tried all things i could find..
But when i look in device manager i cant find drivers for my GT-I9100 with ICS 4.03
I'm doing everything i can come up with, and still it wont istall any drivers for my phone?
So how do i get the drivers?, if thats the problem....
EDIT: Tried with 2 diffrent computers with diffrent os, still dosent work...
Have you tried different USB ports on your computer?
Going to give it a try
Sent from my GT-I9100 using xda app-developers app
anotaren said:
Hello, sorry for starting a new thread..
But i've read on all forums and websites still not found a solution.
I have:
Reinstalled kies
Checked all settings on the phone
Tried diffrent cables
Tried connect without kies installed
Tried with kies installed but not turned on
Rebooted phone and computer
Tried to connect in all usb "holes"
Tried using diffrent usb adapters
AND SO ON...
I've tried all things i could find..
But when i look in device manager i cant find drivers for my GT-I9100 with ICS 4.03
I'm doing everything i can come up with, and still it wont istall any drivers for my phone?
So how do i get the drivers?, if thats the problem....
Click to expand...
Click to collapse
1. is your phone rooted? if yes, i believe kies cannot detect rooted phone
2. definitely not the problem of XP, i have no problem with my XP, one possibility could be your XP something corrupted, suggest you try on other pc.
Kies can detects rooted phones so that is not an issue.
You could put your phone in Download mode, and connect it to your pc and then run odin. If Odin detects it then it is not your drivers. If Odin cannot find a phone then obviously there is an issue with the drivers.(btw you dont have to do anything in odin for it to find it)
stanxx said:
1. is your phone rooted? if yes, i believe kies cannot detect rooted phone
2. definitely not the problem of XP, i have no problem with my XP, one possibility could be your XP something corrupted, suggest you try on other pc.
Click to expand...
Click to collapse
No, I want to but my pc wont recognize it..
...
Syrellaris said:
Kies can detects rooted phones so that is not an issue.
You could put your phone in Download mode, and connect it to your pc and then run odin. If Odin detects it then it is not your drivers. If Odin cannot find a phone then obviously there is an issue with the drivers.(btw you dont have to do anything in odin for it to find it)
Click to expand...
Click to collapse
It wont find it all..
But as said the problem is that i dont have drivers at all on my computer for my phone, still i have latest update of kies..
Then do waht MistahBungle says. If your drivers arent installed kies is doing something wrong. Uninstall kies, delete the entire remaining Kies folder from program files, Clean up your registry and reboot your pc.
Once you have done that, Redownload Kies from the samsung website, make sure its the windows 32 bit(x86) version(as im guessing you are running that as XP) and install it.
Once it is installed. Reboot your computer. Turn your phone on and make sure USB debugging is completely turned off and then plug the phone in to your pc.
MistahBungle said:
Given you say you've tried *everything*, if it were me, I'd try a different PC. If it still doesn't work, user error; probably something really simply we're missing/you're not doing. Impossible to say what it is as we're not there with you looking over your shoulder.
Actually, I saw a thread on here last week, someone had tried everything like you & they fixed it by uninstalling Kies, removing Kies registry entries, rebooting, downloading/installing a fresh copy of Kies (for the drivers), running Windoze Update, rebooting. Fixed. Maybe try this before another PC.
You also must check Windoze Task Manager & kill Kies/any associated processes. You only want the drivers, not Kies/it's processes running when you use Odin.
Click to expand...
Click to collapse
Going to try it with my laptop and hope for the best..
...

Galaxy S3 will not install drivers when connected in download mode

I am trying to root my SGS3 international via Odin. The problem is that when I connect it to the computer in download mode, nothing happens. The device is not detected and the drivers are not being intalled. Worst of all ID : Com does not turn blue/yellow and the device is not added to Kies.
I have installed Kies, separate driver packs, I have tried different cables, different usb ports (on and off the mainboard of the PC), I have googled the problem for hours and still cannot figure it out.
Any advice?
mars0212 said:
I am trying to root my SGS3 international via Odin. The problem is that when I connect it to the computer in download mode, nothing happens. The device is not detected and the drivers are not being intalled. Worst of all ID : Com does not turn blue/yellow and the device is not added to Kies.
I have installed Kies, separate driver packs, I have tried different cables, different usb ports (on and off the mainboard of the PC), I have googled the problem for hours and still cannot figure it out.
Any advice?
Click to expand...
Click to collapse
You might have the same issue as I had.. I flashed a new firmware via Mobile Odin Pro.
Drivers shoudnt be installed when phone is in download mode but when its connected to the computer.. Before or after KIES is installed.
Did it work? Does anything happen at all?
tcntad said:
You might have the same issue as I had.. I flashed a new firmware via Mobile Odin Pro.
Drivers shoudnt be installed when phone is in download mode but when its connected to the computer.. Before or after KIES is installed.
Did it work? Does anything happen at all?
Click to expand...
Click to collapse
Thank you for your reply.
I thought of that myself. But in order for me to use Mobile Odin Pro, I nedd to get root and in order to get root, I need to use Odin to flash the root files.
Nothing happens at all when the phone is connected to the computer in download mode. If the phone is booted in android, the drivers begin to install and Odin sees the phone (needless to say, I cannot flash while in Android mode). When I reboot in download mode, nothing happens.
have you made sure kies isn't running in the background? You need to kill all kies processes before using Odin or it may interrupt your flash. Aside from that you could uninstall kies and drivers and just try inhaling the drivers on their own? Which Windows version are you using? Xp can be problematic
Any idea whatsoever would be welcome
slaphead20 said:
have you made sure kies isn't running in the background? You need to kill all kies processes before using Odin or it may interrupt your flash. Aside from that you could uninstall kies and drivers and just try inhaling the drivers on their own? Which Windows version are you using? Xp can be problematic
Click to expand...
Click to collapse
Hello,
Thank you as well.
Made sure Kies is not running in the background.
Have also tried the uninstall Kies method. Still have the same problem.
I am using Windows 7.
mars0212 said:
Hello,
Thank you as well.
Made sure Kies is not running in the background.
Have also tried the uninstall Kies method. Still have the same problem.
I am using Windows 7.
Click to expand...
Click to collapse
have seen a few reports of defective cables, but more likely a server problem or port problem, try a Google or search the threads as there have been quite a few posts regarding this matter, unfortunately I haven't got any links to hand
slaphead20 said:
have seen a few reports of defective cables, but more likely a server problem or port problem, try a Google or search the threads as there have been quite a few posts regarding this matter, unfortunately I haven't got any links to hand
Click to expand...
Click to collapse
Thank you. I gave up. Who neds rot
mars0212 said:
Thank you. I gave up. Who neds rot
Click to expand...
Click to collapse
it does if u install software and later u have to connect ur device via download mode. it detects ur phone in download mode
August 2012 post you searched and replied to very very strange .

[Q] GT-I9100 won't connect to PC

Hi There..
Newlly purchaused device from Ebay , GT-I9100, GB 2.3.4
Using the cable that came along with the device.
When I connect it to the PC it won't even recognize the device.
Nothing happen on the PC while on the device it say : MTP-connected"
Tried on multiple PC/Laptop with different OS.
Faulty device or is there anything else to do?
Ziv
Is Kies Installed ? Is Samsung Drives Installed ?
Paulius7 said:
Is Kies Installed ? Is Samsung Drives Installed ?
Click to expand...
Click to collapse
yes it is installed. the thing is that I would expect the PC to at least recognize the device and ask for drivers even if the drivers wasn't installed
Try another USB cable(If you can) try another USB port(Just for test)
Paulius7 said:
Try another USB cable(If you can) try another USB port(Just for test)
Click to expand...
Click to collapse
did that already and even tested the original cable with the Wife's HTC. The cable is fine.
Maybe tried to switch on Another mod not MTP.
Or try to enable USB debugging in Developer options
Paulius7 said:
Maybe tried to switch on Another mod not MTP.
Or try to enable USB debugging in Developer options
Click to expand...
Click to collapse
Already tried the debugging mode. How do I change to another mod not MTP?
wizardwiz said:
Hi There..
Newlly purchaused device from Ebay , GT-I9100, GB 2.3.4
Using the cable that came along with the device.
When I connect it to the PC it won't even recognize the device.
Nothing happen on the PC while on the device it say : MTP-connected"
Tried on multiple PC/Laptop with different OS.
Faulty device or is there anything else to do?
Ziv
Click to expand...
Click to collapse
Hi,
It happened with me too, and there is nothing wrong with the device, its fine.
My friend told me this,
update your Kies software to the latest version, then close the Kies. i mean the kies application should not be running.
Then connect the device and wait for sometime, till the message appears -- MTP connected.
Then open the Kies application, and let the Kies to identify the device.
If it says some error, like device not recognized, then there is an option to debug the connectivity.
Try that option too.
It'll connect surely, but you should be patient.
I think, its the problem with Kies software. I use it only to update the Android firmware. But now, I'm on Custom ROM, so this Kies is no more required for me.
Regards,
Hereticnine.
hereticnine said:
Hi,
It happened with me too, and there is nothing wrong with the device, its fine.
My friend told me this,
update your Kies software to the latest version, then close the Kies. i mean the kies application should not be running.
Then connect the device and wait for sometime, till the message appears -- MTP connected.
Then open the Kies application, and let the Kies to identify the device.
If it says some error, like device not recognized, then there is an option to debug the connectivity.
Try that option too.
It'll connect surely, but you should be patient.
I think, its the problem with Kies software. I use it only to update the Android firmware. But now, I'm on Custom ROM, so this Kies is no more required for me.
Regards,
Hereticnine.
Click to expand...
Click to collapse
Lets assume I wanna simply connect it as mass storage. shouldn't the device be idetified ? I mean it's as if the PC OS doesn't recognize it at all
As if it wasn't even attached to the PC.
EDIT: It doesn't recognize the device on debugging mod either
wizardwiz said:
Lets assume I wanna simply connect it as mass storage. shouldn't the device be idetified ? I mean it's as if the PC OS doesn't recognize it at all
As if it wasn't even attached to the PC.
EDIT: It doesn't recognize the device on debugging mod either
Click to expand...
Click to collapse
Correct. Even without Samsung USB drivers installed your PC (I guess running Windows) should show a reaction. At least the PC should report an unknown device.
Maybe you should try installing the drivers manually? Not sure if it's gonna help but might as well try, right?
If that doesn't work either maybe you should try contacting the one you got the phone from. Maybe there's something wrong with the particular device.
bi11ie said:
Maybe you should try installing the drivers manually? Not sure if it's gonna help but might as well try, right?
If that doesn't work either maybe you should try contacting the one you got the phone from. Maybe there's something wrong with the particular device.
Click to expand...
Click to collapse
OK, one last option. Can a Faulty ROM instillation cause the device not to connect to my PC?
Other than that I guess I should get a replacement for my device.
Thanks for your assistance guys

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