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I just upgraded my Sprint Mogul to WM6.1 from WM6. Prior to the update my phone worked great. Now, it roams all the time so I can't make (receive?) phone calls. I also connect at lower than EDVO a lot. What happened? What can I do to fix this?
Also, are there extra charges to use the phone service when it is roaming? How does that work and how much does it cost?
Thanks in advance guys!
I was having the same problem. I updated my PRL to the most recent and have had MUCH better signal.
I have the same problem too... I am not sure what is going on.. My phone keeps dropping down to 1X even though I have all 5 bars. Please help someone!!! I have tried pretty much every PRL since 60611 and also done a PRI update to 2.04... Can one of the experts please help here! I reflashed a dcd rom and have tried Radio 3.42.08 and 3.42.30.... But nothing seems to be helping.
Bump! Urgently need a reply to this...
I'll keep an eye on my network indicator, but I haven't had any major issues with making/receiving calls yet...
But I do know this latest Sprint rom seems to be ridiculously slow for me in the typing aspect...
Otter said:
I'll keep an eye on my network indicator, but I haven't had any major issues with making/receiving calls yet...
But I do know this latest Sprint rom seems to be ridiculously slow for me in the typing aspect...
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I think I have a theory about this.. I have a feeling that somehow the phone ends up roaming onto Verizon's network but the phone does not know that its roaming so it does not try to switch to another tower. Since it gets a better signal it just keeps to the tower its connected to. I know there is a HomeID that is specified in the Phone's programming but its 0/0 for me on Sprint. Could that be an issue?
I also recently upgraded to wm6.1 i noticed once i upgraded my EVDO bars were going up and down like crazy. while in 1x it's all the bars. can't figure it out. seems to work better in 1x than in evdo.
I just got off the phone with a Verizon rep and they confirmed that there are no network outages in LA. So I guess there's something wrong with my phone. I'm currently running the debloated OTA rom with the radio that comes with it. I can intermittently connect to 4G, but only the upstream seems to work. It randomly cuts out, bumping my internet off or dropping me to 3G and 1X. Does anyone have any insight into this?
lolipear said:
I just got off the phone with a Verizon rep and they confirmed that there are no network outages in LA. So I guess there's something wrong with my phone. I'm currently running the debloated OTA rom with the radio that comes with it. I can intermittently connect to 4G, but only the upstream seems to work. It randomly cuts out, bumping my internet off or dropping me to 3G and 1X. Does anyone have any insight into this?
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Well I think you were lied to,they have been messing with the network in several market over the last few days,if flashing different radios doesnt fix your problem it has to be the network, in sioux city iowa the same thing had been going on ask day, they are getting ready to switch the 4g on, it happened in three twin cities yesterday when they expanded the coverage, can't always believe what the reps tell you
Sent to you via my handheld cellular communications device
The rep seemed like an honest dude, but I guess there could be sneaky network changes and upgrades. It might also be hardware damage. Does anyone about the 4G antennas on the back cover of the Thunderbolt? Does anyone know where I can get a replacement? A ticket has been opened for some techs to check out the network in my area. I'll keep you all updated.
You're sure your network mode is on CMDA / EvDo + LTE?
Positive. I can't think of anything else except network issues or hardware damage. :\
I am still in sioux city and the network is flippin out,give it a day befor you go buying hardware
Sent to you via my handheld cellular communications device
Good call on that one. 4G is up and running when I leave the apartment. The strange thing is I have basically full 4G reception outside of the apartment, but inside: no 4G, but full 3G. Such is life, I guess.
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
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Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
Ever since I switched over from my EVO 4G, signal strength became very poor.... I constantly has no data and voice!? It has never happened to my original EVO... is anyone having the same problem?? Is there anything I could do on my end??
KaiKo20 said:
Ever since I switched over from my EVO 4G, signal strength became very poor.... I constantly has no data and voice!? It has never happened to my original EVO... is anyone having the same problem?? Is there anything I could do on my end??
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When did you switch? My LTEvo started doing that I guess around Friday sometime? I got a few texts and calls here and there, but now .... nothing incoming. But I can make calls out. Factory reset/cdma only/with&without wifi/prl&profile etc, *2 prl&profile also no luck, waiting to hear back from a tech. May take it to swap if theres any in and see. I got mine 24th? and had been great untill the other day.
I've had the same problem since last weekend. My phone keeps going to roam with 1-2 bars, whereas before it would be on Sprint's network with about 3 out of 6 bars.
Download speeds are slower than normal over the 3G as well. I used my OG Evo 4G in an area without WiMax, so I am used to Sprint's 3G speeds, but they definitely seem worse on the EVO LTE.
I try downloading Profile & PRL updates every other day, as well as rebooting daily, but it doesn't seem to help.
I also got mine on the 24th, and it has been bad ever since... I did some updates but seem no improvements, wonder if the signal booster apps from play store help...
KaiKo20 said:
I also got mine on the 24th, and it has been bad ever since... I did some updates but seem no improvements, wonder if the signal booster apps from play store help...
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It seems pretty wide spread about signal strength, data speeds, and wifi signal drop. I'm hoping it's a software thing and not a hardware thing. Software can be fixed with code, hardware...you're screwed! My wife has the LTE and has had this issues as well.
Sent from my Epic Touch (Blazer ROM) using XDA
My phone started doing this today too. I really hope it gets addressed and it's not hardware, I don't feel like taking it back after just setting everything up.
Let's listen to ourselves and think about this for a moment....
:My phone started to do this today".
I guess it must be contagious because my wife's Epic 4G and my work Blackberry both developed it our home location as well.
An epidemic outbreak!
I have a sneaking suspicion that Sprint messed up the latest prl.
Also, wouldn't hurt to update profile and prl from Settings/System Updates
I was reading about signal issues on the Nexus S 4G (which is what my wife has), and they recommended turning NFC off. I tried this on both my Evo LTE and her NS4G, and it seemed to be better for a little bit, but when we woke up this morning, both of our phones were back to roaming.
I think the only thing left to do is blame Sprint's PRL update, since this problem seems to be affecting more than just our new Evo LTE's.
I was happy to see a thread on this, I got mine on Saturday and having had Sprint prior the signal strength is way less. It also tends to swing a lot, going from full to 1 or 0 bars. Sometimes when I pick it up and turn the screen on there is no signal at all.
My wifi has been awful, I turned of nfc and its fantastic! Thanks! I did have the missed calls and texts not going thru and I swapped it out at best buy and hasnt happend since
Edit: First few speed test where awesome, but when I leave the room my routers in the speed goes from 13mps to 4mps...
My data signal on HTC EVO 4G LTE keeps dropping on and off. It doesnt matter if I am on CDMA or CDMA/LTE mode. I am located in Overland Park, KS and the 4g coverage is spotty here.
I opened a network ticket with the Technical support team. He checked my location, outages etc and concluded that it wasn't a network issue.
Then I found two more threads on cummunity.sprint.com with similar issues. I cant post URLs here due to newbie status, but if you search for 3g connectivity issues for HTC EVO, you will find them.
Per the threads, its not a device issue (swapped devices have the same issue). The OTA update that came out a few days before didn't fix it. A customer service rep also did a software reset of my phone, which didn't help either. So if its not network or hardware, then it has to be the software.
It very well could be that the HTC sense s/w has a faulty wake call for the data radio. Apparently, the 3G radio will be shut off after some time to save battery. The sleep or wake functionality in the HTC Sense for the 3G radio seems faulty.
Is there a workaround for this issue?
Install Mobile Signal Widget Pro.
I have it on mine and my device will show 3G but its stuck on 1x or the widget will show an exclimation point. Which is a data connection error.
I am in Dallas, an active LTE area. But LTE is spotty where i am at. I have noticed that if my device tries to connect to LTE it has problems going back to 3G.
Right now i am stuck with CDMA ONLY due to this bug. But i have still seen it happen a time or two, but less then when i had CDMA/LTE..
Also the only way to fix the data issue is by powering off my phone and turning it back on.
Hope this helps. I believe its a HTC / Sprint LTE bug that does need to get fixed.
Im jumping ship shortly to the GS3 if they dont resolve this.
I'm in Overland park as well. I had 4g on the 15th, although very slow and only outside. And now that isn't available. And the 3g is spotty. Always turning on and off.
It's the towers regardless of what they say.
I frequent an area that gets horrible 3g coverage despite what the spring map says. Sprint reps have given me every possible amount of BS as far as explanations. Yesterday, I turned on data roaming and after about 3 minutes, tapatalk finally loaded. Then another 3 min for a thread ro load, etc. After about 10, I had almost a 20% battery drain and my phone was about to overheat. I heard that while roaming on Verizon towers, we're only getting 1X. Is this true?
Sent from my EVO using Tapatalk 2
Its this phone for sure. I came from the Evo 3D and never had issues. The first day heading to work on this phone i noticed my 3g which always worked the entire ride and while at work, was spotty with this phone. I barely get 3g in work now. Pretty annoying. I'm using the new radios that came in the update and no change.
I had the same issue until I flashed xHausx's deodexed ROM, which includes the latest OTA fixes. That mitigated my issues, and the free Sprint AIRAVE they sent when I complained enough helped out considerably.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
Happens to me!
If I turn on airplane mode and turn it back off the problem clears and goes back to 4g or 3g speeds.
I started experiencing this problem last night and I've yet to iron it out. I've tried several things. Looking forward to a fix. Going back to the OG or the 3VO in the meantime.
Edit: For those of you still experiencing this issue (FOLLOW THE LINK IN THE POST BELOW); as well as, those of you that encounter this ... I was able to get things back to normal w/resetting the device back to factory through ##72786#. After going through the activation process (or manually reprogramming your device) you should be back on track. Hopefully someone finds this helpful.
Of any of you are still having this issue try this
http://forum.xda-developers.com/showthread.php?t=1153371
Its in the evo3d forums but it still works on the evo-lte
#Root-Hack_Mod*Always\=LTE
laie1472 said:
Of any of you are still having this issue try this
http://forum.xda-developers.com/showthread.php?t=1153371
Its in the evo3d forums but it still works on the evo-lte
#Root-Hack_Mod*Always\=LTE
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Something similar to this worked when I was having issues with data not turning on at all when on lte/cdma. But the issue we're seeing in kansas city here is just due to the work they're doing. It's just on n off all the time on 3g. And places where I had 4g, no longer do. The 4g I had was only pulling 1.5 down, so I think that's getting bumped up to what it should be.
I'm getting these data drops as well. I'm in Gaithersburg, MD. It was just announced that lte will be in Baltimore next month, maybe they are working on the network? I might swap this one for another but it might just happen again?
I had to reset my phone 7 times today to get data back.
Phone would drop from 4g to slooooow 3g, I turn on airplane mode and turn it right back off and BAM, 4g is back.
This is definitely a phone issue!
It's not a phone issue.. Notice how all of us seeing this are all in first run LTE areas. KC, Baltimore, Texas. We're all supposed to have 4g but don't, and the network is kicking on and off. swapping out for a new phone will not help.
It's the network, not your phone.