[Q]AT&T customers. - Galaxy S II Q&A, Help & Troubleshooting

Better yet all of you guys in the US, where did you order your SGSII from? I am looking to order one from a good source.

I got mine from Amazon. It was expensive, but I got it with two day delivery.
Non sponsored link: www(dot)amazon(dot)com/gp/product/B004QTBQ2C
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Expansys would also be a good choice; they provide warranty support, which other vendors may not. The SGS2 is still considered a gray market phone here in the US, so Samsung may not honor warranty claims.

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Warranty in the UK

Hello, forumers.
I want to ask whether there is an additional warranty for the phone provided by Samsung on top of the one provided by the actual seller. I want to know whether I can rely on that one in the case that the original seller's waranty is made void or I am not able to rely on it.
This is because I am buying the phone new but from ebay.
If you are worried about the warranty, then I would recommend buying it from the high street, or a network, certainly not via Ebay.
Is the ebay seller a business, or individual? There are different rules for each. But I wouldn't trust ebay/paypal in either case, too much potential for trouble.
24 months warranty: http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
I haven't had experience of Samsung, but HTC and SE are both fine at honouring warranties when I've bought stuff from E-bay, so I guess samsung will be too.
Hopefully you're correct. But if they implement the same procedures as they do for their 'out of service area' HDDs, then they won't touch it with a barge pole. You need to know the source of the phone and how reliable/respectable the ebay seller is.
Maybe I should try contacting Samsung then. The guy says the phone hasn't been opened (he bought 2 units) and purchased from expansys anyway so I guess the warranty is directly with Samsung. Plus I wonder what Expansys would ask for in the event I have to return the phone.
SOG act UK responsibility lies with the seller .
However Samsung do honour genuine warranty cases that is you as purchaser with a receipt etc .
jje
Spoke to Samsung on the phone. They said I have to have an initial proof of purchase i.e. the invoice of the actual buyer. Doesn't sound too bad.

Where is the best place to buy a GSII?

I know the US model is coming out VERY soon but I really want to get this phone. Right now I am an infuse owner and was looking to just buy this outright since I used my upgrade on the infuse a couple months ago. Where do you guy recommend me ordering one? Or the one that seems to be the most reliable? I was looking at amazon and a few other site but just cant decide. Thanks in advance!
Amazon. Nowhere will you get a warranty (aside from Expansys USA which offers mail in warranty back to the UK).
Plus with Amazon, my box was sealed and I got a Brazilian model that's one of the first to get 2.3.4.
ericshmerick said:
Amazon. Nowhere will you get a warranty (aside from Expansys USA which offers mail in warranty back to the UK).
Plus with Amazon, my box was sealed and I got a Brazilian model that's one of the first to get 2.3.4.
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Was that ordered directly from amazon, or from a 3rd party store fulfilled by amazon?
Also, they have used-like new galaxy s2 for $629.99, that qualifies for SquareTrade.
compuguy1088 said:
Was that ordered directly from amazon, or from a 3rd party store fulfilled by amazon?
Also, they have used-like new galaxy s2 for $629.99, that qualifies for SquareTrade.
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Directly from Amazon (i.e. "ships from and sold by Amazon.com"). I'm not fond of resellers for unlocked phones. I once ordered a Nexus S I9020A (for AT&T's network) from a reseller on Amazon. Sure enough, I received an I9023 (European model - not compatible with AT&T). I promptly returned it. I just trust Amazon direct and don't like rolling the dice with 3rd part sellers.
Careful on the open box...I ordered an open box SGSII from Amazon and received a friggin Verizon phone (used and beat up). Some jerkoff stole the SGSII and returned the box with a Verizon phone in it. See my photo on the product listing.
I have never ever had any issues with Warehouse deals (open box) items from Amazon, but got burned pretty bad with that one. The good news is Amazon kindly credited my account for the return and even gave me a $50 credit, making a brand new SGSII the same price. Can't ask for more than that.
I bought my gs2 from Popular Electronics, who is based in Chicago. I live in Canada. Interesting experience with these guys. They have their store warranty, which is useful. I'm not sure how long that warranty is for. They ship free to the US too. Right now, the phone is cheaper than the one on Amazon. Plus, they have a "Low price guarantee" and will match any other prices anyway.
I'm from Canada. My first phone gs2 (brand new, fully sealed with seal sticker) was defected (hardware, touch screen didn't work lol). I called them and they gladly helped me with a replacement phone. I had to pay to ship it to them though 2nd phone, another hardware defect (line of dead pixels). Once again, it was brand new and fully sealed. They couldn't believe that of all the customers they've sold the gs2 to, I was the unlucky one to have 2 faulty phones. They took that one back too and sent me my current gs2 which runs perfectly smooth. If you call them, ask for Tahal (possibly spelled as Taha) He is the man!
http://www.popularelect.com/Samsung...ad-Band-GSM-p/i9100galaxysii.htm#.Tkx4mWumodU (Sorry, if I wasn't supposed to post this link.)
ericshmerick said:
Directly from Amazon (i.e. "ships from and sold by Amazon.com"). I'm not fond of resellers for unlocked phones. I once ordered a Nexus S I9020A (for AT&T's network) from a reseller on Amazon. Sure enough, I received an I9023 (European model - not compatible with AT&T). I promptly returned it. I just trust Amazon direct and don't like rolling the dice with 3rd part sellers.
Careful on the open box...I ordered an open box SGSII from Amazon and received a friggin Verizon phone (used and beat up). Some jerkoff stole the SGSII and returned the box with a Verizon phone in it. See my photo on the product listing.
I have never ever had any issues with Warehouse deals (open box) items from Amazon, but got burned pretty bad with that one. The good news is Amazon kindly credited my account for the return and even gave me a $50 credit, making a brand new SGSII the same price. Can't ask for more than that.
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If you mean this photo: (http://www.amazon.com/gp/customer-m...TBQ2C/ref=cm_ciu_pdp_images_0?ie=UTF8&index=0) I've seen it. With the difference of ~$30 or so, I think it is worth the risk...
compuguy1088 said:
If you mean this photo: (http://www.amazon.com/gp/customer-m...TBQ2C/ref=cm_ciu_pdp_images_0?ie=UTF8&index=0) I've seen it. With the difference of ~$30 or so, I think it is worth the risk...
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Yep, that is my photo. Imagine how pissed I was when I got home, ripped the box open only to discover that...
As usual, Amazon made it right. It does piss me off that someone swapped it and made off with a SGSII. They probably paid like $100 on craigslist for that Verizon junk. Punk.

Asus Parts

I just got referred to this site by Asus to purchase a replacement uk clip for the charger as they won't replace my broken one.
http://www.asusparts.eu/index.php?cPath=222155_222301
Prices are pretty good until you add the DHL cost to uk.
€6.67 plus vat for the clip and €17.55 for delivery.
May be cheaper if your in mainland Europe though.
May as well go to asus uk and get the full kit for £24.99 plus £6 delivery.
All I gotta say is Europeans are annoying! They keep bidding on my ebay items even though I specifically said US bidders only. For example, I just sold a hard drive to a European bidder. My shipping price was 9.99, but that was for US only! It's been like 4 days and the guy hasn't paid yet, so I had to relist.
Last night, I was able to find the settings to block foreign bidders.
Annoying Europeans... why don't they buy locally? Why bid on hard drives half a world away?
goodintentions said:
All I gotta say is Europeans are annoying! They keep bidding on my ebay items even though I specifically said US bidders only. For example, I just sold a hard drive to a European bidder. My shipping price was 9.99, but that was for US only! It's been like 4 days and the guy hasn't paid yet, so I had to relist.
Last night, I was able to find the settings to block foreign bidders.
Annoying Europeans... why don't they buy locally? Why bid on hard drives half a world away?
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Totally agree with you there.
I wouldn't buy from US or China etc due to the high shipping costs.
I myself sell to UK only yet still get requests from Spain, Germany etc etc even though it's listed as uk only.
There certainly are a lot of empty heads about
Anyway I just ordered the new charger from Asus UK at £30.99 inc delivery and paid by paypal.

Newegg: Evo View 4G $249

In case anyone's still interested in purchasing:
http://www.newegg.com/Product/Product.aspx?Item=0EJ-0009-00001
Amazing that there have been so many deals for the View. Is HTC trying to kill off its stock? I absolutely love mine. The only thing I'd ask is for it to be slightly lighter, but aside from that, the hardware is absolutely perfect for me.
I was gonna buy it, but after looking at the reviews of the marketplace seller I just cant do it.
Seems like even the 5 star reviews were saying the seller was horrible.
jacobbones said:
I was gonna buy it, but after looking at the reviews of the marketplace seller I just cant do it.
Seems like even the 5 star reviews were saying the seller was horrible.
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Probably the majority of the users here with the View purchased theirs through through that seller - 1SaleADay. Most of us got it directly from the 1SaleADay website when they had it for sale there more than once. Yes, they're very slow and may not respond to questions, but it's because their products are dropped shipped. While it's no excuse for poor customer service, the fact is that they are merely a middle man selling the product. They don't actually have the product in stock at their own warehouses. It's wholly dependent on the company with the stock to get things shipped out. Again, it's no excuse, but it helps to provide a better understanding of what kind of company they are, along with how they're able to offer things cheaper than many other companies.
That said, everyone received their Views ordered through 1SaleADay in new, as-described condition (with the few exceptions that there always are when anything is shipped from any company). Purchasing through New Egg provides an added layer of protection for the buyer that none of us who purchased directly from 1SaleADay had. So if you really want one, I wouldn't let the seller put you off from buying it in this case. Generally I wouldn't say that for marketplace sellers (feedback is a great way to know who to buy from and who not to buy from), but in this case, it's a little different. It's a good price for a great device.
bsweetness said:
Probably the majority of the users here with the View purchased theirs through through that seller - 1SaleADay. Most of us got it directly from the 1SaleADay website when they had it for sale there more than once. Yes, they're very slow and may not respond to questions, but it's because their products are dropped shipped.
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What is dropped shipped? I haven't heard that term before.
I got mine from eBay before Christmas from that one seller that sold 2000 in one day and then 3000 in one day the week after (bidallies I believe). No soft packing material, just cardboard, but mine arrived without a scratch. I'd say dealing with Newegg is the absolute best place to buy it, since you get their guarantee. It clearly says there is a 1 year warranty too, so that helps.
Paul22000 said:
What is dropped shipped? I haven't heard that term before.
I got mine from eBay before Christmas from that one seller that sold 2000 in one day and then 3000 in one day the week after (bidallies I believe). No soft packing material, just cardboard, but mine arrived without a scratch. I'd say dealing with Newegg is the absolute best place to buy it, since you get their guarantee. It clearly says there is a 1 year warranty too, so that helps.
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The all-knowing Wikipedia explains it better than I can:
"Drop shipping is a supply chain management technique in which the retailer does not keep goods in stock, but instead transfers customer orders and shipment details to either the manufacturer or a wholesaler, who then ships the goods directly to the customer. As in retail businesses, the majority of retailers make their profit on the difference between the wholesale and retail price but some retailers earn an agreed percentage of the sales in commission, paid by the wholesaler to the retailer."
So, the seller doesn't have the actual items, they ship from somewhere else, and the seller has little information on the items beyond what the manufacturer or wholesaler gives them. It definitely makes good customer service more difficult. It's not an excuse for the complete lack of customer service that 1SaleADay has however.
With the View, which ships from the U.S., this isn't so much of a problem. Pretty much everyone received their orders in a week to a week and a half. Where most of 1SaleADay's negative feedback comes from is much of the other stuff they sell, which is actually held and shipped from somewhere overseas (often China). Many of the items are sub-par, they break easily (often in transit), and it takes far too long for them to arrive. Before ordering my View, I had made two previous purchases through their site. The items arrived as described, and they worked just fine, but it took over three weeks for them to arrive. In addition to this, given the nature of how they do business, it's next to impossible to return anything through 1SaleADay or receive a refund. So, people buy cheap junk from them, it takes a month to arrive from somewhere overseas, and then when it doesn't work or breaks quickly, they're unable to get a refund or replacement, and in turn leave negative feedback (which is understandable). But sometimes, they do sell some good stuff, like the View. And I'd feel even more comfortable purchasing through New Egg because they have other customer protection measures in place.
Well I ended up buying the evo from newegg.
Im in no rush for it anyways. See how it goes
I ordered mine from 1saleaday and received it within 5 days of the order.

[Q] Original i9100?

Can anyone tell my how to know if 'am buying a original i9100? Is there some code that seller can tell my or smth like that? I know Samsung stop manufacturing them, but i found this one @ aliexpress.com it looks like a seller is from China so how big of a chance this one is a fake?
http://www.aliexpress.com/item/I910...ne-Android-2-3-Wi-Fi-GPS-8-0MP/961094606.html
Without physically looking at the phone you're being sold, you have no reliable way of knowing whether it's fake or not. You're trusting the seller in these instances (though Samsung no longer manufacturing the phone isn't an issue; the phone is still be sold all over the place by carriers/other legit sellers so there's obviously plenty still around).
Maybe someone bought from here some phone or smth ? This shop for me is good because I can use web money and in Seller Guarantees section:
Guaranteed Genuine
If the product is proved to be counterfeit, the seller will compensate you two (2) times the amount you paid for the product (shipping costs excluded). AliExpress will also fully refund the original cost price.
And all reviews are positive with 5-4 stars so this one should be legit I guess

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