My phone sends and receives picture mail to other sprint phones all day long. I can also send a picture to any non sprint phone. The problem is I do not receive pictures from other carriers. I called sprint and spoke to tech support for 2 hours and they still did not resolve it. Does anyone have any ideas of what I could try?
Please... Any help would be greatly appreciated!
Some more info... This is also happening on my wife's evo. We recently switched to an advantage account and had our numbers ported over. The mms has never worked since we have done this! Sprint has no idea what is going on but I know there are some on here that a alot smarter than them!
Please help!!!!!
Have u asked them to do a device refresh
Sent from my PG86100 using XDA Premium App
They did! The problem is that they see nothing wrong on there end. I even went in and did the data reset in ##3282# and still nothing.
Related
Ok, so i'm new to this whole android thing and came up on a TB. Sorry for the noobness of this...i did a search, but couldn't find anything relating to my problem. hoping someone could give some advice.
I tried to activate it the other day and it took some time to activate(i guess Verizon's network was down), but the 4g LTE was fully functioning. Phone was recognized on my account at verizon and everything checked out.
however, when i tried to make a phone call, i got the message 'welcome to verizon wireless. your phone number is not active or invalid'. one thing i did notice was the roaming triangle above the signal bars. btw, i did try contacting verizon and they didn't know what was going on..they kept blaming the downed network.
i couldn't get it to work so i had to switch back to my whackberry.
Anyone know what the problem is and how to activate it? any advice would be awesome!
thanks for the help in advance!
Might need a new sim card...
Sent from my ThunderBolt using XDA Premium App
i tired two sim cards already...no luck.
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Make a phone call and itll get fowarded to sprint, let them handle it. It takes like 5 minutes.
I think you still need to call them. Or chat with them online. Say that they need to reprovision your phone on their end.
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
rojohacker said:
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
Click to expand...
Click to collapse
I don't think so. I think I remember some people having the issue before root was out.
rojohacker said:
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
Click to expand...
Click to collapse
Just call, or go to the online chat, they should fix it with no questions asked. I had to do this a week or two ago when it randomly happened to me.
Mine did this same exact thing last week. Didn't have the issue after rooting, but 2 weeks after I rooted I went on a business trip and got error 16 when trying to make any call.
Phone would not automatically transfer me to Sprint no matter how many calls I attempted to make.
I had to call them, and after about 2 hours and about 5 different Sprint reps they finally sorted it.
Sent from my PG86100 using XDA App
It's easy and they don't care. The only way to do it is by calling.
i just called and is Working back Thanks everybody
FanOfSkynyrd said:
Mine did this same exact thing last week. Didn't have the issue after rooting, but 2 weeks after I rooted I went on a business trip and got error 16 when trying to make any call.
Phone would not automatically transfer me to Sprint no matter how many calls I attempted to make.
I had to call them, and after about 2 hours and about 5 different Sprint reps they finally sorted it.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
are you a employee referral customer?
I never called, i just went to settings and did a profile update
Sent from my Optimus 2X using Tapatalk
I also live in the bay area and had the same problem today...
rojohacker said:
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Click to expand...
Click to collapse
I've been rooted for 3 days and the same things happened to today. I was finishing a call and i hung up and tried to make another call and it told me "Thank You for calling Verizon etc etc." I had a triangle above my signal bars. Then i attempted another call and got the error 16 message and it shot me to customer service where they already knew i received the issue. Funny thing is i asked her what usually causes the error 16 and she told me "that happens when you pull out the battery and yea."
damn it I just found out after work I have the same issue. Didnt use my phone all day so I didnt know. I'm also in the bay area. On the phone with sprint now. What do they need to do exactly. The rep I'm talking to wants to run several test but cant since I'm calling them from my phone and I dont have any other phone to use.
EDIT: they had to reset my profils so when I restarted it auto provisioned. Fixed now
MindSplit said:
I've been rooted for 3 days and the same things happened to today. I was finishing a call and i hung up and tried to make another call and it told me "Thank You for calling Verizon etc etc." I had a triangle above my signal bars. Then i attempted another call and got the error 16 message and it shot me to customer service where they already knew i received the issue. Funny thing is i asked her what usually causes the error 16 and she told me "that happens when you pull out the battery and yea."
Click to expand...
Click to collapse
I've been getting the verizon can't authenticate while roaming and can't make calls or data. When in 3g, it's okay but not roaming.
Sent from my PG86100 using Tapatalk
what will be the best fix without calling for future problems with error 16
rojohacker said:
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Click to expand...
Click to collapse
i live in the bay area too! the same thing happened to me this morning and tried everything possible except call sprint. finally i gave in and called them and they fixed it!!!! they didnt ask me anything about rooting or anything! it was very easy!
rojohacker said:
what will be the best fix without calling for future problems with error 16
Click to expand...
Click to collapse
Nothing....If you get this it is a problem authenticating your phones security on their end. You must call to get this fixed.
I had this same thing happened to me over the weekend while I was traveling.
Sent from my PG86100 using XDA App
All this error 16 makes me wonder what sprint is up to.
Hey All, I'm new to these threads, but I do lurk around and read most posts. I'm having an odd issue with my phones for the past 3 months and no one knows how to fix it so far. I have an EVO 3D phone and I gave my old EVO 4G to my wife so we are on a family plan. So, about 3 months ago we suddenly started to have an issue where if someone calls my phone (EVO 3D) it rings on both mine and my wife's EVO 4G phone. If someone texts my phone it also goes to both phones. My wife cannot call me from her EVO 4G to my EVO 3D phone. When she dials me she hears a automatic message to enter my V/M password. I've been trying to get this resolved with Sprint for the past 3 months and all I get is run around and hang ups. I got to the point where I know I need to speak to a technical manager over at Sprint, but I can never get one on the line. Also, both of my phones are not rooted. I did a factory reset on my wife's EVO 4G, but that did not help. I don't want to reset my EVO 3D as it will bee too much of a pain to restore all my apps and settings/Data.
So, has anyone ever had an issue like this before and if so what steps did you take to resolve it?
I appreciate any help I can get as this is quite annoying and pretty serious as my wife can't reach me by calling me directly, she can only text me and even then it does not always go through.
MaxillS said:
Hey All, I'm new to these threads, but I do lurk around and read most posts. I'm having an odd issue with my phones for the past 3 months and no one knows how to fix it so far. I have an EVO 3D phone and I gave my old EVO 4G to my wife so we are on a family plan. So, about 3 months ago we suddenly started to have an issue where if someone calls my phone (EVO 3D) it rings on both mine and my wife's EVO 4G phone. If someone texts my phone it also goes to both phones. My wife cannot call me from her EVO 4G to my EVO 3D phone. When she dials me she hears a automatic message to enter my V/M password. I've been trying to get this resolved with Sprint for the past 3 months and all I get is run around and hang ups. I got to the point where I know I need to speak to a technical manager over at Sprint, but I can never get one on the line. Also, both of my phones are not rooted. I did a factory reset on my wife's EVO 4G, but that did not help. I don't want to reset my EVO 3D as it will bee too much of a pain to restore all my apps and settings/Data.
So, has anyone ever had an issue like this before and if so what steps did you take to resolve it?
I appreciate any help I can get as this is quite annoying and pretty serious as my wife can't reach me by calling me directly, she can only text me and even then it does not always go through.
Click to expand...
Click to collapse
Find a corporate store and take both phones with you and explain to them. With the phones in hand, they should be able to fix it. Or it could be a google voice issue if you set that up.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Thanks for moving the post in the right forum, I wasn't sure where to post it originally. Also, I tried uninstalling Google Voice and tested, still the same issue, so that wasn't the problem.
Thanks for the suggestion though. =)
msid?.....
MaxillS said:
Hey All, I'm new to these threads, but I do lurk around and read most posts. I'm having an odd issue with my phones for the past 3 months and no one knows how to fix it so far. I have an EVO 3D phone and I gave my old EVO 4G to my wife so we are on a family plan. So, about 3 months ago we suddenly started to have an issue where if someone calls my phone (EVO 3D) it rings on both mine and my wife's EVO 4G phone. If someone texts my phone it also goes to both phones. My wife cannot call me from her EVO 4G to my EVO 3D phone. When she dials me she hears a automatic message to enter my V/M password. I've been trying to get this resolved with Sprint for the past 3 months and all I get is run around and hang ups. I got to the point where I know I need to speak to a technical manager over at Sprint, but I can never get one on the line. Also, both of my phones are not rooted. I did a factory reset on my wife's EVO 4G, but that did not help. I don't want to reset my EVO 3D as it will bee too much of a pain to restore all my apps and settings/Data.
So, has anyone ever had an issue like this before and if so what steps did you take to resolve it?
I appreciate any help I can get as this is quite annoying and pretty serious as my wife can't reach me by calling me directly, she can only text me and even then it does not always go through.
Click to expand...
Click to collapse
Try going into the DATA menu ##3242# and doing a data profile reset on each device. You won't lose anything, it will just go through activation again. Have had to do it on my OG EVO 4G that I sold to my neighbor. When doing it on one fine, have the other completely powered off. And vice Versa.....let me know if that helped....
pinky059 said:
Try going into the DATA menu ##3242# and doing a data profile reset on each device. You won't lose anything, it will just go through activation again. Have had to do it on my OG EVO 4G that I sold to my neighbor. When doing it on one fine, have the other completely powered off. And vice Versa.....let me know if that helped....
Click to expand...
Click to collapse
Try ##3282#
Sent from my HTC Evo 3D via XDA Premium
tailsthecat3 said:
Try ##3282#
Sent from my HTC Evo 3D via XDA Premium
Click to expand...
Click to collapse
Thanks....Sorry about that.... Was blindly typing
pinky059 said:
Thanks....Sorry about that.... Was blindly typing
Click to expand...
Click to collapse
No big deal
Sent from my Google Nexus S 4G via XDA Premium
Tried the data reset
I have done that Data reset several times while on the phone with
Sprint techs. that's didn't resolve anything. Thanks for the advise guys. Any other ideas?
I say msid. Call them and escalate to someone that isn't a dummy. Then tell them to assign new msid's to each device. It's worth a shot.
Sent from my Google Nexus S 4G via XDA Premium
Actually they tried that too they had me power one phone down assign new MSID and reboot. Done that on both phones still same issue. This makes me thing they got something crossed on their end. Figured I'd post here to see if anyone has ever seen such an issue before. =)
The device MSID values are not correct. Please check them in the data menu or in the about phone menu. Confirm with the Sprint that the numbers on the back end are the ones being pushed out to the devices when doing over the air activation.
For some reason my rooted stock S2 (from Bell unlocked using on Rogers) can't answer calls. I can call out without any problems but if someone is calling me, it'll hang up on them as soon as I answer. They then get a busy signal.
Any ideas?
Try Clearing the cache of phone.apk
Sent from my GT-I9100 using Tapatalk 2
bala_gamer said:
Try Clearing the cache of phone.apk
Sent from my GT-I9100 using Tapatalk 2
Click to expand...
Click to collapse
Can't find phone.apk.... I deleted the cache of dialer.apk and the problem still remains. I also completely turned off call blocking and everything.
When I answer a call, it immediately disconnects.
This is interesting to hear. My wife and i are both on rogers. She has a rooted and rommed captivate and i have a rooted and rommed nexus s. We are both having the same issues for that last couple days. Weird stuff. Never happened before.
I put my SIM card into my wife's S2 (also stock and rooted) and it works properly. Accepts incoming calls. So it must be something with my device specifically and not network related. Strange... I've removed any possible suspect apps to no avail so far. Perhaps a core app update is the culprit.
Ya I am confused lol. I have been on the same rom for a few weeks now. Just started happening to both of us all of a sudden. Not sure if it is a certain app that we both have installed and its screwing up our phones? Just not sure at all.
Sent from my Nexus S using xda premium
ThaiM said:
I put my SIM card into my wife's S2 (also stock and rooted) and it works properly. Accepts incoming calls. So it must be something with my device specifically and not network related. Strange... I've removed any possible suspect apps to no avail so far. Perhaps a core app update is the culprit.
Click to expand...
Click to collapse
Please let me know if you find a solution. I am trying a few things but no luck
I've been having the same issue with incoming calls all weekend, in my case I was able to rule out hardware by swapping SIMs with another Rogers phone.
On the phone a few times with Rogers Tec Support and I was told this was an issue on their end, from what I'm told it's related to the Rogers One Number service which I did register for a couple of months back. Although I don't use the RON service anymore it's still active on my account.
I just had Tec Support remove it from my account and am just now getting my incoming calls again.
tankrider said:
I've been having the same issue with incoming calls all weekend, in my case I was able to rule out hardware by swapping SIMs with another Rogers phone.
On the phone a few times with Rogers Tec Support and I was told this was an issue on their end, from what I'm told it's related to the Rogers One Number service which I did register for a couple of months back. Although I don't use the RON service anymore it's still active on my account.
I just had Tec Support remove it from my account and am just now getting my incoming calls again.
Click to expand...
Click to collapse
This may be it. I recently signed up for Rogers One Number but never use it. That's the difference me and the wife's S2. She's not registered for One Number. Hmmmm..... But it's weird that my SIM accepts incoming calls on her device though.
tankrider said:
I've been having the same issue with incoming calls all weekend, in my case I was able to rule out hardware by swapping SIMs with another Rogers phone.
On the phone a few times with Rogers Tec Support and I was told this was an issue on their end, from what I'm told it's related to the Rogers One Number service which I did register for a couple of months back. Although I don't use the RON service anymore it's still active on my account.
I just had Tec Support remove it from my account and am just now getting my incoming calls again.
Click to expand...
Click to collapse
hey thats great to hear. I will try and get rid of Rogers one as well. Go figure eh. Thanks for the info
Just got off the phone with Rogers Customer Care. Removed Rogers One Number and BAM! Back in business! Thanks tankrider!
ThaiM said:
Just got off the phone with Rogers Customer Care. Removed Rogers One Number and BAM! Back in business! Thanks tankrider!
Click to expand...
Click to collapse
No problem, glad you got it sorted.
Yes. Same here. Getting rid of rogers one solved everything.
Sent from my Nexus S using xda premium
Predicament: Texting people and they won't receive my text or I won't receive their texts until about an hour later. I have not upgraded my SIM to the newest one yet. I am S-Off NRGZ Stock Look. Just wondering if upgrading the SIM will fix that issue or do you guys think it could be a network issue?
If it's any merit the person I'm texting is an AT&T iPhone 4 user. I'm T-Mobile.
Thanks
Double0EK said:
Predicament: Texting people and they won't receive my text or I won't receive their texts until about an hour later. I have not upgraded my SIM to the newest one yet. I am S-Off NRGZ Stock Look. Just wondering if upgrading the SIM will fix that issue or do you guys think it could be a network issue?
If it's any merit the person I'm texting is an AT&T iPhone 4 user. I'm T-Mobile.
Thanks
Click to expand...
Click to collapse
Seems network issue.
It's frustrating because it's a chick I'm trying to, you know, and sometimes I think she's ignoring me..lol but she says she replied and she even sent me a screen shot of her reply. It's happening more and more and its sucking! Just for ****s and giggles I'm going to upgrade my SIM today to the one that came in the box.
use to happen to me on my old phone network, its a network issue, either u or hers.. id say contact your carrier and have them run tests to figure out the problem.. they can send diff types of msg's to see how long it takes you to receive them, or maybe you need to do some troubleshooting steps from them... idk.. but hopefully its a network issue