Hey All, I'm new to these threads, but I do lurk around and read most posts. I'm having an odd issue with my phones for the past 3 months and no one knows how to fix it so far. I have an EVO 3D phone and I gave my old EVO 4G to my wife so we are on a family plan. So, about 3 months ago we suddenly started to have an issue where if someone calls my phone (EVO 3D) it rings on both mine and my wife's EVO 4G phone. If someone texts my phone it also goes to both phones. My wife cannot call me from her EVO 4G to my EVO 3D phone. When she dials me she hears a automatic message to enter my V/M password. I've been trying to get this resolved with Sprint for the past 3 months and all I get is run around and hang ups. I got to the point where I know I need to speak to a technical manager over at Sprint, but I can never get one on the line. Also, both of my phones are not rooted. I did a factory reset on my wife's EVO 4G, but that did not help. I don't want to reset my EVO 3D as it will bee too much of a pain to restore all my apps and settings/Data.
So, has anyone ever had an issue like this before and if so what steps did you take to resolve it?
I appreciate any help I can get as this is quite annoying and pretty serious as my wife can't reach me by calling me directly, she can only text me and even then it does not always go through.
MaxillS said:
Hey All, I'm new to these threads, but I do lurk around and read most posts. I'm having an odd issue with my phones for the past 3 months and no one knows how to fix it so far. I have an EVO 3D phone and I gave my old EVO 4G to my wife so we are on a family plan. So, about 3 months ago we suddenly started to have an issue where if someone calls my phone (EVO 3D) it rings on both mine and my wife's EVO 4G phone. If someone texts my phone it also goes to both phones. My wife cannot call me from her EVO 4G to my EVO 3D phone. When she dials me she hears a automatic message to enter my V/M password. I've been trying to get this resolved with Sprint for the past 3 months and all I get is run around and hang ups. I got to the point where I know I need to speak to a technical manager over at Sprint, but I can never get one on the line. Also, both of my phones are not rooted. I did a factory reset on my wife's EVO 4G, but that did not help. I don't want to reset my EVO 3D as it will bee too much of a pain to restore all my apps and settings/Data.
So, has anyone ever had an issue like this before and if so what steps did you take to resolve it?
I appreciate any help I can get as this is quite annoying and pretty serious as my wife can't reach me by calling me directly, she can only text me and even then it does not always go through.
Click to expand...
Click to collapse
Find a corporate store and take both phones with you and explain to them. With the phones in hand, they should be able to fix it. Or it could be a google voice issue if you set that up.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Thanks for moving the post in the right forum, I wasn't sure where to post it originally. Also, I tried uninstalling Google Voice and tested, still the same issue, so that wasn't the problem.
Thanks for the suggestion though. =)
msid?.....
MaxillS said:
Hey All, I'm new to these threads, but I do lurk around and read most posts. I'm having an odd issue with my phones for the past 3 months and no one knows how to fix it so far. I have an EVO 3D phone and I gave my old EVO 4G to my wife so we are on a family plan. So, about 3 months ago we suddenly started to have an issue where if someone calls my phone (EVO 3D) it rings on both mine and my wife's EVO 4G phone. If someone texts my phone it also goes to both phones. My wife cannot call me from her EVO 4G to my EVO 3D phone. When she dials me she hears a automatic message to enter my V/M password. I've been trying to get this resolved with Sprint for the past 3 months and all I get is run around and hang ups. I got to the point where I know I need to speak to a technical manager over at Sprint, but I can never get one on the line. Also, both of my phones are not rooted. I did a factory reset on my wife's EVO 4G, but that did not help. I don't want to reset my EVO 3D as it will bee too much of a pain to restore all my apps and settings/Data.
So, has anyone ever had an issue like this before and if so what steps did you take to resolve it?
I appreciate any help I can get as this is quite annoying and pretty serious as my wife can't reach me by calling me directly, she can only text me and even then it does not always go through.
Click to expand...
Click to collapse
Try going into the DATA menu ##3242# and doing a data profile reset on each device. You won't lose anything, it will just go through activation again. Have had to do it on my OG EVO 4G that I sold to my neighbor. When doing it on one fine, have the other completely powered off. And vice Versa.....let me know if that helped....
pinky059 said:
Try going into the DATA menu ##3242# and doing a data profile reset on each device. You won't lose anything, it will just go through activation again. Have had to do it on my OG EVO 4G that I sold to my neighbor. When doing it on one fine, have the other completely powered off. And vice Versa.....let me know if that helped....
Click to expand...
Click to collapse
Try ##3282#
Sent from my HTC Evo 3D via XDA Premium
tailsthecat3 said:
Try ##3282#
Sent from my HTC Evo 3D via XDA Premium
Click to expand...
Click to collapse
Thanks....Sorry about that.... Was blindly typing
pinky059 said:
Thanks....Sorry about that.... Was blindly typing
Click to expand...
Click to collapse
No big deal
Sent from my Google Nexus S 4G via XDA Premium
Tried the data reset
I have done that Data reset several times while on the phone with
Sprint techs. that's didn't resolve anything. Thanks for the advise guys. Any other ideas?
I say msid. Call them and escalate to someone that isn't a dummy. Then tell them to assign new msid's to each device. It's worth a shot.
Sent from my Google Nexus S 4G via XDA Premium
Actually they tried that too they had me power one phone down assign new MSID and reboot. Done that on both phones still same issue. This makes me thing they got something crossed on their end. Figured I'd post here to see if anyone has ever seen such an issue before. =)
The device MSID values are not correct. Please check them in the data menu or in the about phone menu. Confirm with the Sprint that the numbers on the back end are the ones being pushed out to the devices when doing over the air activation.
Related
My phone sends and receives picture mail to other sprint phones all day long. I can also send a picture to any non sprint phone. The problem is I do not receive pictures from other carriers. I called sprint and spoke to tech support for 2 hours and they still did not resolve it. Does anyone have any ideas of what I could try?
Please... Any help would be greatly appreciated!
Some more info... This is also happening on my wife's evo. We recently switched to an advantage account and had our numbers ported over. The mms has never worked since we have done this! Sprint has no idea what is going on but I know there are some on here that a alot smarter than them!
Please help!!!!!
Have u asked them to do a device refresh
Sent from my PG86100 using XDA Premium App
They did! The problem is that they see nothing wrong on there end. I even went in and did the data reset in ##3282# and still nothing.
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Make a phone call and itll get fowarded to sprint, let them handle it. It takes like 5 minutes.
I think you still need to call them. Or chat with them online. Say that they need to reprovision your phone on their end.
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
rojohacker said:
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
Click to expand...
Click to collapse
I don't think so. I think I remember some people having the issue before root was out.
rojohacker said:
I don't want to call because i think they know at this point the only rooted evo 3ds have the problem.
Click to expand...
Click to collapse
Just call, or go to the online chat, they should fix it with no questions asked. I had to do this a week or two ago when it randomly happened to me.
Mine did this same exact thing last week. Didn't have the issue after rooting, but 2 weeks after I rooted I went on a business trip and got error 16 when trying to make any call.
Phone would not automatically transfer me to Sprint no matter how many calls I attempted to make.
I had to call them, and after about 2 hours and about 5 different Sprint reps they finally sorted it.
Sent from my PG86100 using XDA App
It's easy and they don't care. The only way to do it is by calling.
i just called and is Working back Thanks everybody
FanOfSkynyrd said:
Mine did this same exact thing last week. Didn't have the issue after rooting, but 2 weeks after I rooted I went on a business trip and got error 16 when trying to make any call.
Phone would not automatically transfer me to Sprint no matter how many calls I attempted to make.
I had to call them, and after about 2 hours and about 5 different Sprint reps they finally sorted it.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
are you a employee referral customer?
I never called, i just went to settings and did a profile update
Sent from my Optimus 2X using Tapatalk
I also live in the bay area and had the same problem today...
rojohacker said:
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Click to expand...
Click to collapse
I've been rooted for 3 days and the same things happened to today. I was finishing a call and i hung up and tried to make another call and it told me "Thank You for calling Verizon etc etc." I had a triangle above my signal bars. Then i attempted another call and got the error 16 message and it shot me to customer service where they already knew i received the issue. Funny thing is i asked her what usually causes the error 16 and she told me "that happens when you pull out the battery and yea."
damn it I just found out after work I have the same issue. Didnt use my phone all day so I didnt know. I'm also in the bay area. On the phone with sprint now. What do they need to do exactly. The rep I'm talking to wants to run several test but cant since I'm calling them from my phone and I dont have any other phone to use.
EDIT: they had to reset my profils so when I restarted it auto provisioned. Fixed now
MindSplit said:
I've been rooted for 3 days and the same things happened to today. I was finishing a call and i hung up and tried to make another call and it told me "Thank You for calling Verizon etc etc." I had a triangle above my signal bars. Then i attempted another call and got the error 16 message and it shot me to customer service where they already knew i received the issue. Funny thing is i asked her what usually causes the error 16 and she told me "that happens when you pull out the battery and yea."
Click to expand...
Click to collapse
I've been getting the verizon can't authenticate while roaming and can't make calls or data. When in 3g, it's okay but not roaming.
Sent from my PG86100 using Tapatalk
what will be the best fix without calling for future problems with error 16
rojohacker said:
Can anyone help with this with out calling sprint. I rooted my phone like 2 weeks and now My 2 Evo 3d are showing error 16.
I have a data but can't make calls I Read that is some kind of Sprint network security.
I live in the bay area does anyone have this problem this morning ?
Click to expand...
Click to collapse
i live in the bay area too! the same thing happened to me this morning and tried everything possible except call sprint. finally i gave in and called them and they fixed it!!!! they didnt ask me anything about rooting or anything! it was very easy!
rojohacker said:
what will be the best fix without calling for future problems with error 16
Click to expand...
Click to collapse
Nothing....If you get this it is a problem authenticating your phones security on their end. You must call to get this fixed.
I had this same thing happened to me over the weekend while I was traveling.
Sent from my PG86100 using XDA App
All this error 16 makes me wonder what sprint is up to.
So I flashed my friend Evo 3D to cricket. Here's the weird problem.
My friend had this old flip phone, so I got all the info I needed, flashed the phone, and now the Evo 3D connects.
This is the weirder part:
I send text: old phone gets text message
I call: old phone and Evo 3D receives call
Old phone answers and Evo 3D hangs up. Normal talking, no voice issues
Evo 3D answers, old phone keeps ringing. Evo 3D can talk, but can't hear other person using Evo 3D. On my phone, I can hear what my friend is saying on the Evo 3D and they can hear me. If old phone answers while Evo 3D is talking, the Evo 3D hangs up and the old phone connects call.
Any answers? Do I have to wait for the phone to fully move over to the Evo 3D? This is so unusual. LoL!!
U cloned the phone .... U shouldn't have changed the esn or the meid cricket would have added them they don't care turn the flip phone completly off and see what happens u can't have both on at the same time that's what happens when u clone a phone whatever one the tower sees first recievs the call cloneing is also illegal just an FYI
Sent from my PG86100 using XDA App
twiztidninja said:
U cloned the phone .... U shouldn't have changed the esn or the meid cricket would have added them they don't care turn the flip phone completly off and see what happens u can't have both on at the same time that's what happens when u clone a phone whatever one the tower sees first recievs the call cloneing is also illegal just an FYI
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
What are you talking about!? I watched the tutorial to flash your phone to cricket, and after that, this is what happened.
I NEVER even touched the ESN. So getcho face!! Thank you. Oh and it's not illegal to flash your phone to another carrier.
Hello,
regarding people coming up and saying about legality, I own my phones and acc.
if you dont post in here, please send me a pm.
I have an evo 3d rooted, I put my phone's donor on my evo, I own my acc and phone with verizon. I just like to use my evo 3d. Anyway, I have voice/text working, but data. also the roaming triangle, My phone sees it as I'm roaming, while my phone already uses verizon services in my acc.
But I truly need my data working.
Thanks for help.
HBOOT-1.40.1100
Radio -1.06.00.1216
PRL Verizon - 52341
ROM InfectedROM_Ethernity_1.4.2 (but I think I will change, since I cant get my Phone to load my google acc.)
Android - 2.3.4
Sense ver. 3.0
PRI 1.42_003
Yea you kinda gave the no go once you mentioned the esn part. Umm you might want to edit that part.
#Root-Hack_Mod*Always\
thanks, edited
come on, impossible no one has done it before.....!!!!
Ok, funny thing, couple of years ago I made a post to get your evo on Metropcs when people was charging an arm an a leg for that.
it has gone on for +2 with +160k views ..
Now I come around asking a hint so where we can debate about that...
No one could post or pm with anything. besides swaping esn/meid which we'll not be covering in this topic for legality issues.
the rest is Technical matter.
Anyway...
I called verizon customer service today, twice.
first time they said to clear browser data(so smart) though I didnt even had 3G or any sort of internet conection.
of course didnt work and they want to send me a new phone.
second call, I was straight out, I said I was messing with my phone and software
and I erased the AAA/HA keys... well, went through some process and at their end my phone was successfully up and running. Meaning my phone had download the keys just right.
It get me to one point. the problem seems to be at my end.
Not sure if it is related with the ROM/Kernel/Keys/PRL/Roaming/etc....
Again, voice and text works just fine.
Now data still down, if could get at least the 1x going I would have more time to work on the 3g
Anybody out wanna work this out lmk, if you have gone thru this.. lmk.
really appreciate that.
fckng place...!!!
I pre-ordered this phone and received it on 5/24 - I've been using it around the house on Wi-Fi to check email/internet, etc but waited until last night to activate the phone.
Now, I'm having issues with the phone randomly freezing and rebooting. I've done numerous PRL updates, I'm going to try a hard reset now too.
What's interesting is that this happened ONLY after I put the phone on the Sprint network. The phone has been in use since I got it on 5/24 and I never experienced this issue. In fact the problem started as I was trying to activate the phone. The phone froze while trying to use the "Activate this device" feature in settings. I had to turn around and go online to activate it.
This sounds like a network/software issue - why would this problem surface immediately after activating the phone???? Grrrr Sprint.
I had problems using the activate this device in settings as well. It would not activate and kept retrying to activate every minute or so. I ended up calling Sprint and they had me do a PRL update. I can't remember though if they did anything on their end. In the end it worked after the update. Maybe give them a call.
Sent from my EVO using xda premium
I was able to activate phone on Sprint.com.
Did or do you have issues with the phone freezing after activating it?
if you're gonna hard reset your phone, I'm pretty sure you need to wipe data for Google wallet first. Good luck. Sorry about reboots. Never had one on this device.
sent from a shining jewel 4g LTE
I had small problems activating also so I had to call sprint. They had me go to settings>system updates>update profile and then everything was fine. You might want to try that too.
Sent from my EVO using XDA
You could see if calling Sprint and having them re-provision the phone.. not sure if it will do anything but it doesn't hurt and takes a few minutes
Thanks for the suggestions guys - ultimately I decided to exchange the phone.
I pre-ordered the original phone and you know the first batch are always a little buggy. I was able to duplicate the problem immediately at the Sprint store just by turning on 3G, lol. It froze and went into its reboot cycle.
So far the replacement seems ok.......