I pre-ordered this phone and received it on 5/24 - I've been using it around the house on Wi-Fi to check email/internet, etc but waited until last night to activate the phone.
Now, I'm having issues with the phone randomly freezing and rebooting. I've done numerous PRL updates, I'm going to try a hard reset now too.
What's interesting is that this happened ONLY after I put the phone on the Sprint network. The phone has been in use since I got it on 5/24 and I never experienced this issue. In fact the problem started as I was trying to activate the phone. The phone froze while trying to use the "Activate this device" feature in settings. I had to turn around and go online to activate it.
This sounds like a network/software issue - why would this problem surface immediately after activating the phone???? Grrrr Sprint.
I had problems using the activate this device in settings as well. It would not activate and kept retrying to activate every minute or so. I ended up calling Sprint and they had me do a PRL update. I can't remember though if they did anything on their end. In the end it worked after the update. Maybe give them a call.
Sent from my EVO using xda premium
I was able to activate phone on Sprint.com.
Did or do you have issues with the phone freezing after activating it?
if you're gonna hard reset your phone, I'm pretty sure you need to wipe data for Google wallet first. Good luck. Sorry about reboots. Never had one on this device.
sent from a shining jewel 4g LTE
I had small problems activating also so I had to call sprint. They had me go to settings>system updates>update profile and then everything was fine. You might want to try that too.
Sent from my EVO using XDA
You could see if calling Sprint and having them re-provision the phone.. not sure if it will do anything but it doesn't hurt and takes a few minutes
Thanks for the suggestions guys - ultimately I decided to exchange the phone.
I pre-ordered the original phone and you know the first batch are always a little buggy. I was able to duplicate the problem immediately at the Sprint store just by turning on 3G, lol. It froze and went into its reboot cycle.
So far the replacement seems ok.......
Related
I got a droid eris from a friend who switched to that apple thingy. It is still going to be a bit before I can get it activated, so I started playing with it. When I first got it, he had wiped and factory reset it, and it would connect to 3g and get signal. I skipped activation for now. Here's what I did in order:
I followed this guide http://theunlockr.com/2010/09/22/how-to-root-the-htc-droid-eris-unrevoked-method/ to get clockworkmod recovery installed.
I installed this rom http://forum.xda-developers.com/showthread.php?t=944430 and once again just skipped activation. I set up wifi and discovered the world of android
Today I noticed there were no signal bars and an "x" by them when I turned off airplane mode. On the lock screen it said "No Service". My verizon razr gets full bars so I know I'm in range. After trying a few things like reflashing cyanogen, I followed this: http://forum.xda-developers.com/showthread.php?t=792026 and used the rom that also flashes the radio.
It's now un-rooted, clockworkmod is gone, and its on the stock 2.1 verizon firmware. It still says "No service". I'm at a loss. Did I permanently destory this phone somehow, or is there a way to fix this and get cyanogen back on and working with service?
Update: After trying activation about 10 times and constantly getting a no service error, I decided to try to manually program a verizon prl. I went to emergency call and did a ##3424# to go into usb programming mode for QXDM. Out of nowhere...SERVICE! I backed out and hit Activate and viola! Automated voice lady was there to tell me it couldn't activate(yet). I powered the phone down and put it on a shelf. I'm not touching the dang thing until I get it activated. Now I'm wondering a few things. First, what the heck happened? Second, after I get it activated, is there a chance this will happen again after rooting and installing cyanogen?
As soon as you activate it, it should be fine
Sent from my ERIS GSBv2.0 using XDA App
the kid escobar said:
As soon as you activate it, it should be fine
Sent from my ERIS GSBv2.0 using XDA App
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Click to collapse
Right, but the state it was in I couldn't activate it. I somehow randomly got it to be able to activate again if you see my update tho.
I just know from experience that when I forgot to pay my bill a while back, I did not have any service bars or anything until I called them up later that day and reactivated it. It seems like when you first got the phone for some reason even though it wasn't activated it showed that the phone had a data signal. I could be misinterpreting the issue though.
Sent from my ERIS GSBv2.0 using XDA App
I've had that happen a couple times flashing themes.
Wiped data/cache fixed once other time never figured it out, just reformated sys/data/cache and flashed sbf.
All was back to norm then. :s
Sent from my DROIDX using XDA Premium App
the kid escobar said:
I just know from experience that when I forgot to pay my bill a while back, I did not have any service bars or anything until I called them up later that day and reactivated it. It seems like when you first got the phone for some reason even though it wasn't activated it showed that the phone had a data signal. I could be misinterpreting the issue though.
Sent from my ERIS GSBv2.0 using XDA App
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Click to collapse
That's weird. But from a first boot 100% stock the phone still connects to the network. Otherwise there's no way to get it activated. So no matter what, when functioning properly on a cdma network it should have bars if you're in range of a tower. Now it is functioning properly, and I have signal at the initial setup and activation screen.
So long story short, I opened a new line and swapped my hardware to the new line for the TB on my line. After I left BB, I called Verizon to do the swap. They said they couldn't because my SIM card was programmed for the original line and I had to go back to a VZW to get a new provisioned SIM, which I did. It worked when I left, but since late last night, I have no 4G or 3G. Any ideas what the issue could be?
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Breakthecycle2 said:
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
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when i first got my phone, the original 4g card wasnt working. turns out is was just bad... they swapped it for a new one and all is well. so i'm assuming u've already tried to reboot and see if that helps. maybe that card is bad as well? hmmm....u should go back to see if they can swap out to another one.
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
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Click to collapse
Should I go back?
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
maybe try a *228 and press 1 to program .... just a thought, I hate having to deal with customer service
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
orcsbane13 said:
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
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Click to collapse
I'd assume there is some good system in place for phones ordered online and what not.
How did anyone who ordered their phone online activate?
-Gilgamesh- said:
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
Click to expand...
Click to collapse
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Geegolly said:
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
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Click to collapse
Improperly seated SIM card? Corrupted memory that a battery pull resets? Good Karma?
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
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Click to collapse
Wow, exact same experience I had yesterday. I went in late, like 5:00 PM. I had to wait a while for someone to actually help me, but once I said what phone I wanted it wasn't more than 20 minutes to get the transaction done.
Do NOT do *228.
I had this same problem today when activating my phone. Just call Verizon and they will walk you through getting it activated correctly.
Ironically, on my way to VZW it suddenly started working. LOL. "clog" in the system? I don't know, but it's fast as hell!
I don't have 4G in my area yet but I got the TB anyway. I love it. But the 3G does the same thing, just keeps dropping out.
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
hotdawwgman said:
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
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Nevermind lol
Sent from my Ginger Tazz using XDA App
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Jrocker23 said:
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
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Click to collapse
doesnt it still update the other radio? not everything uses lte.
No need for *228 because the sim card now is provisioned with auto PRL for when the phone does enter 3G service
DO NOT EVER ESN SWAP THE PHONE TO A NON 4G
Just like mentioned initially, the sim card and phone are designed for 4G lines only so swapping back to your old 3G device or onto another line is a bad idea.
If your trying to do an alternative upgrade and the store your at is full of morons, ask them if they could possibly do a Customer Provided Equipment Upgrade and then then ring out the phone in their point of sale system with the contract you have signed.
Until VZ Corporate figures out another way to do alternative upgrades, this is the only method I have found to get around this
Yes in many cases (including me) we have found it to take a while for 3G or 4G to stay on. Give it time. dial #832 to prove your phone can make calls and receive text messages. anywhere from 10 to some cases an hour before the phone is in full lock.
If your still having a problem go out for a walk or drive, heard switching between towers can help push the process.
I had the exact same problem as the OP, to fix it Verizon made me go back to best buy, you have to get the phone exchanged for a new one and then they have to call in to setup the new untouched TB on the line you want it on. Believe me it took 3 hours for them to finally fix it, and that's what did it.
Sent from my ADR6400L using XDA Premium App
I have been running custom roms on my droid since the root explot was first discovered, and I have a rooted xoom as well. Last night I rooted my thunderbolt and installed the debloated rom. I don't think it is even related to my problem, as it still worked fine after doing this, but I thought it was worth mentioning. I removed the sim card today, just to prove to my brother that it did indeed have a sim, and after reinsertation, my thunderbolt has not been able to connect to a data network. I do not live in a 4g area, and I have tried reseating the sim several times. I can make phone calls, wifi works fine, but I cannot get the 3g icon, and the browser won't load if not on wifi.. I'm starting to get scared. I can't think of anything else to try. Any suggestions?
EDIT 1: I have intermittent 1x data, but I never get 3g. And when I say intermittent, I mean I get it like right after a call for maybe a minute, then it goes away.
Sent from my Xoom using XDA Premium App
I had this same issue as well when I removed and reinserted my SIM card. When I booted back up I was stuck on 1xRTT. After making a call, they phone locked back on to LTE and everything was good after that. If it still isn't working I would recommend giving Verizon a call. They may be able to reactivate it. I did notice that the problem persisted even though I flashed a couple different roms on the device. I'm thinking it probably isn't a great idea to remove and insert the SIM if you don't have to.
Just an update,
I spent 2.5 hours at the effing verizon store today after spending an hour on the phone. Even after all that time, and giving me a new SIM, they STILL couldn't get my TB to connect to 3g. They said that it might magically start working at midnight for no particular reason, but had no clue what to do (I was actually at a corporate store btw) If it doesnt start working tonight, I am going back tomorrow. I have no idea what the hell is up. I am very tech savvy, and this is just insane. It must be a verizon problem in my area that it wont let the phone reactivate for the 3g/4g
Ok...so I know there are other threads...read them all about this and Ive tried 3 times with Sprint updating and changing the MID number, PRL, Data reset but I still cant connect to roam. There suggestion was to swap the phone out but if I do that and reroot wont I be back in the same boat? What fix am I overlooking here? Thx
neopolotin75 said:
Ok...so I know there are other threads...read them all about this and Ive tried 3 times with Sprint updating and changing the MID number, PRL, Data reset but I still cant connect to roam. There suggestion was to swap the phone out but if I do that and reroot wont I be back in the same boat? What fix am I overlooking here? Thx
Click to expand...
Click to collapse
Dunno here, but I'd give it another shot. After I rooted and got a signal 16, I just stayed on the line, followed the instructions given, and was back up and operational within 2 minutes.
Note, though, that Engadget had a post saying that they were going to be pushing an update to the Evo3D in the next couple of weeks. The story also had a suggestion that it may close off the S-OFF/Root hole that the Revolutionary team found.
bit_boy said:
Dunno here, but I'd give it another shot. After I rooted and got a signal 16, I just stayed on the line, followed the instructions given, and was back up and operational within 2 minutes.
Note, though, that Engadget had a post saying that they were going to be pushing an update to the Evo3D in the next couple of weeks. The story also had a suggestion that it may close off the S-OFF/Root hole that the Revolutionary team found.
Click to expand...
Click to collapse
Well thats just sketchy on their part. lol
I was having the same problem. I was forcing Roam using Roam Control and when I did I was unable to place calls and received a Verizon Error message. Also 3G roaming data would not work. I could only receive calls while roaming. Here is what i did to fix it and I think it may be a combination... I reflashed the ROM I am using (ViperROM 1.3) and it still didn't work. So at a complete loss, I called Sprint. The sprint support rep said they have acknowledged a problem with the EVO 3D not roaming correctly. She had me make sure that the Roaming was set to Sprint Only, not automatic. and then she had me power down and pull battery. Once my phone came back up, Roaming worked!! I'm thinking she did something on her end to make it work. Also the dev for Roam Control, MrGreg said that there have been a lot of reports that Root messes up Roam Control on the 3D.
jerichey said:
I was having the same problem. I was forcing Roam using Roam Control and when I did I was unable to place calls and received a Verizon Error message. Also 3G roaming data would not work. I could only receive calls while roaming. Here is what i did to fix it and I think it may be a combination... I reflashed the ROM I am using (ViperROM 1.3) and it still didn't work. So at a complete loss, I called Sprint. The sprint support rep said they have acknowledged a problem with the EVO 3D not roaming correctly. She had me make sure that the Roaming was set to Sprint Only, not automatic. and then she had me power down and pull battery. Once my phone came back up, Roaming worked!! I'm thinking she did something on her end to make it work. Also the dev for Roam Control, MrGreg said that there have been a lot of reports that Root messes up Roam Control on the 3D.
Click to expand...
Click to collapse
Just to clarify, I wouldn't say that rooting affects Roam Control specifically, but it affects roaming altogether. This was a pretty typical problem with the original EVO as well. Sprint is usually able to fix the "unable to authenticate" problem if you give them a call.
jerichey said:
I was having the same problem. I was forcing Roam using Roam Control and when I did I was unable to place calls and received a Verizon Error message. Also 3G roaming data would not work. I could only receive calls while roaming. Here is what i did to fix it and I think it may be a combination... I reflashed the ROM I am using (ViperROM 1.3) and it still didn't work. So at a complete loss, I called Sprint. The sprint support rep said they have acknowledged a problem with the EVO 3D not roaming correctly. She had me make sure that the Roaming was set to Sprint Only, not automatic. and then she had me power down and pull battery. Once my phone came back up, Roaming worked!! I'm thinking she did something on her end to make it work. Also the dev for Roam Control, MrGreg said that there have been a lot of reports that Root messes up Roam Control on the 3D.
Click to expand...
Click to collapse
Well I couldnt get it to work on viper, Helicopter or Joelz.....Im going to try synergy since it says it cleans up some of the root method....maybe that will help. I never once got a rep saying they knew there was a roaming problem...
Ok so I got roaming to work...I asked the lady at sprint to do the profile update and HLR reset then I asked for a ESN refresh....he supervisor then got on the line asked how he could help. After he gave the spill about them not promising roaming will work all the time I told him I don't understand how an EVO sitting next to my 3D could roam perfectly fine and mine not. He said he would refresh everything on their end including ESN. I left my phone off for a few mins and now I can roam perfectly fine!
Sent from my PG86100 using XDA Premium App
Had the same problem and after multiple calls to sprint with no help, I figured I would try to reset the phone and do a hands free activation. After I did this, everything has worked fine and roaming/calls/text have been perfect.
Note you must know your MSL to do this and be on Sprints network. You can call sprint for your MSL, or if you have root/s-off you can download MSL reader from the market
https://market.android.com/details?id=com.esccode.msl&feature=search_result
1. Go to data menu by entering ##3282# on the dialpad.
2. Click on "Edit Mode".
3. Enter your MSL # and hit "OK"
4. Choose "Data Profile".
5. Press your menu button on the phone and select "Restore" from the menu that appears. Then hit "OK.
6. Phone should reboot.
7. It should start hands-free activation.
Hope this helps.
I was getting this error. I called sprint, and they said it was an outage, it should be fixed in x, days, and told me I was entitled to compensation. They gave me a $25 credit for it. It's not a whole lot, but I'll take it.
I had the same problem...I did the Sprint Chat and asked for an HLR refresh, and that fixed it!
just do a sprint chat and tell them you have a error 16 they will tell u to hold on a min then they will tell u what to do and after that it will be fixed
neopolotin75 said:
Ok so I got roaming to work...I asked the lady at sprint to do the profile update and HLR reset then I asked for a ESN refresh....he supervisor then got on the line asked how he could help. After he gave the spill about them not promising roaming will work all the time I told him I don't understand how an EVO sitting next to my 3D could roam perfectly fine and mine not. He said he would refresh everything on their end including ESN. I left my phone off for a few mins and now I can roam perfectly fine!
Sent from my PG86100 using XDA Premium App
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Click to collapse
Thanks I requested the HLR refresh and it worked!!!
I had the Verizon roaming authentication problem and made several calls to support with no meaningful progress (one rep told me to bring the phone to a store for an update). Then I chatted with a rep tonight and asked them to perform a CHLR refresh and reload my ESN. They had me pull the battery and the phone updated on reboot. Roaming finally works again.
I called and had a reset done and now I am stuck in 1x data hell roaming and not. Anyone else have that problem, I think I am gonna have to call back today and have them undo whatever they did.
Sent from my PG86100 using XDA Premium App
allu have to do is a chat online with sprint and tell them u have a error 16 they will do there magic and fix ur phone the error 16 fix works for kust about everything
Does anyone have an issue where SMS and MMS takes a long time to send and receive?
I tried different apps. Google Message, Hangouts, Stock messaging app, and VZW messaging app and all the same issue. Tried resetting the phone and it works for a little while but then takes a long time again. This happens on Wifi and LTE/3G. Also cleared app data and cache on all apps. Nothing works. Finally did a factory reset and just like a normal reset, works for a little while then back to the same issue. VZW says no issue on their ends and they even refreshed my signal. I also pulled the SIM card out for a minute and put it back in.
I am on 12B right now. I had Amplify Xposed module installed but I stopped it and uninstalled it. As of right now I only have Pandora patcher and youtube ad remover installed in Xposed.
How long are you talking here? Are you texting a phone next to you or in your house, or how do you know it is being delayed?
RMarkwald said:
How long are you talking here? Are you texting a phone next to you or in your house, or how do you know it is being delayed?
Click to expand...
Click to collapse
20mins to an hour delayed. I only know because I got a call saying we sent that an hour ago and your just getting that message now. So then I texted myself and it was delayed a good amount. It only has been happening the past week or so. No new apps except updating apps but now I have done a factory reset with no apps.
RHChan84 said:
20mins to an hour delayed. I only know because I got a call saying we sent that an hour ago and your just getting that message now. So then I texted myself and it was delayed a good amount. It only has been happening the past week or so. No new apps except updating apps but now I have done a factory reset with no apps.
Click to expand...
Click to collapse
Wow, that seems like an awful long time. Since you did a factory reset and tested it, it doesn't sound like it is your device. Do you have other devices on VZW that are experiencing the same thing, or just yours?
As of right now, just mine.
When I called VZW they tried to reset something on their end and it didn't help either. I didn't think it was my phone but there is nothing else I can think of. The only thing that I did think off was Amplify but I uninstalled that and no luck. And once a while during a group chat, it would show the singly chat with that one contact and it will ask me to download it and it won't download. WIfi or LTE. I have 3-4 bars of LTE and going outside didn't help either.
I'd call support again and text back and forth with a tech so they can verify the issue if you haven't already. If you text with them and the issue occurs they are forced to fix it, as opposed to offering some ideas for a fix and ending the call. Seems like a provisioning problem on Verizon's end, or possibly a bad sim card.
hawkswind1 said:
I'd call support again and text back and forth with a tech so they can verify the issue if you haven't already. If you text with them and the issue occurs they are forced to fix it, as opposed to offering some ideas for a fix and ending the call. Seems like a provisioning problem on Verizon's end, or possibly a bad sim card.
Click to expand...
Click to collapse
Thanks. I will go to VZW and see what they say. All they had me do was go into safe mode and still didn't come though. What's weird is that it doesn't happen all the time but once in a while and when it's doing it, it stays an issue for a few hours then it's back to normal for a little bit.
FWIW, my son has been having very similar issues on his Galaxy S3 this week. So it may be a VZW issue. He's in the DC area.
Sent from my VS985 4G using Tapatalk
Byonik said:
FWIW, my son has been having very similar issues on his Galaxy S3 this week. So it may be a VZW issue. He's in the DC area.
Sent from my VS985 4G using Tapatalk
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Click to collapse
Thanks. I was right outside of DC when I noticed these issues and it followed me when I came back home