Ok this is kind of a weird question but i hope someone can help. When i dial my girlfriends number sometimes my phone actually calls a different number. When its dialing her number her picture and number are on my screen but my phone dials this random number that i dont even have saved in my phone. It normally only dose it when her phone is off or has no service. Its always the same number and when the person calls me back there number shows up on my screen. My phone is not rooted. Dose anyone onow what calls this
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Strange. If this is a common issue, I'm sure they will roll out an OTA fix. If it isn't, I would take it to a sprint store to get it looked at.
My girlfriends phone is the problem other people have tbe same issue when callin her sumtimes. I really dont know what to say to sprint when i take it in. I guess turn her phine off and dial her # and let sprint see it
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Check her forwarding settings. You said you get this when her phone is off. Somebody is probably pranking her and set her forwarding on and some random number.
I voided my warranty.
pukemon said:
Check her forwarding settings. You said you get this when her phone is off. Somebody is probably pranking her and set her forwarding on and some random number.
I voided my warranty.
Click to expand...
Click to collapse
How do you check those?
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Ummm... check the forwarding settings in her phone?
I voided my warranty.
Yup check her fwd setting on her phone, have you try these on another phone as well ?
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Where do u go for fwd settings
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Methinks you and your girl should get an iphone or non smartphone. Geez.
I voided my warranty.
pukemon said:
Methinks you and your girl should get an iphone or non smartphone. Geez.
I voided my warranty.
Click to expand...
Click to collapse
Methinks you should learn proper grammar. Both of our work phones are iphones so you got your wish
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Lmao. And another case where the phone is smarter than the users.
I voided my warranty.
bmoreboy02 said:
Methinks you should learn proper grammar. Both of our work phones are iphones so you got your wish
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Click to collapse
Btw. My grammar was perfectly fine. Methinks you should try harder.
I voided my warranty.
Related
I have ATT and not T-mobile I want to get the same phone
i have warranty
can i call them and tell them it bricked or do i have to be a customer?
I did this with my G1 but i had tmobile at the time
You have to be a tmobile customer, because they ask you for your account details while doing the phone call
I know my Dad opened an account for my uncle
could i call them and say that my uncle had the phone and give them the account details?
Call Samsung instead as they do not require a t-mobile account. You have a year warranty with Samsung.
I already did
they just fix the problem not replace the phone
Alanrocks15 said:
I have ATT and not T-mobile I want to get the same phone
i have warranty
can i call them and tell them it bricked or do i have to be a customer?
I did this with my G1 but i had tmobile at the time
Click to expand...
Click to collapse
You have to be a customer. When you call they have to verify its under warranty, troubleshoot then if necessary replace if warranted. And all that cant be done without the phone being used on an active line. I know this for a fact because i work as csr for t-mobile
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Alanrocks15 said:
I know my Dad opened an account for my uncle
could i call them and say that my uncle had the phone and give them the account details?
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Click to collapse
Use your uncles sim card for a week then it should be on their systems that ur uncle is using a vibrant then maybe returning it, I may be wrong
xriderx66 said:
Use your uncles sim card for a week then it should be on their systems that ur uncle is using a vibrant then maybe returning it, I may be wrong
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It will work, but only if the warranty check on the imei comes back as still under warranty. But if your uncle has php on his line, then it will work.
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xriderx66 said:
Use your uncles sim card for a week then it should be on their systems that ur uncle is using a vibrant then maybe returning it, I may be wrong
Click to expand...
Click to collapse
Technically you are right. But since OP is not a T-mo customer it absolutely wont work. Let's say if someone who is a customer of t-mo bought the phone and then sold it to someone else. If the phone was still under warranty the new owner could use the warranty if the original owner was willing to talk to customer care for him so the customer rep could go into the account to verify the phone is still under warranty. I've done that for a few customers. Its kind of a ***** of a process though. Since the OP's uncle isn't the original owner and OP isn't a t-mobile customer it wont work. Sorry dude!!
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My uncle lives far away
Can I just call them give them the information and tada
Or does it have to be saying it was used on a tmobile sim
Oh and if my uncle has insurance on his phone will this interfere with his phone's insurance
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DCrozier28 said:
Technically you are right. But since OP is not a T-mo customer it absolutely wont work. Let's say if someone who is a customer of t-mo bought the phone and then sold it to someone else. If the phone was still under warranty the new owner could use the warranty if the original owner was willing to talk to customer care for him so the customer rep could go into the account to verify the phone is still under warranty. I've done that for a few customers. Its kind of a ***** of a process though. Since the OP's uncle isn't the original owner and OP isn't a t-mobile customer it wont work. Sorry dude!!
Click to expand...
Click to collapse
True, but if the uncles line has the extended warranty, and is using the vibrant at the time he calls in, then technically he can get an exchange if troubleshoot calls for it
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Alanrocks15 said:
My uncle lives far away
Can I just call them give them the information and tada
Or does it have to be saying it was used on a tmobile sim
Oh and if my uncle has insurance on his phone will this interfere with his phone's insurance
Click to expand...
Click to collapse
Insurance is another thing, its the extended warranty that matters. But he has to be using the vibrant prior to calling in for an exchange.
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How long does he have to use it.
As my excuse will be "its stuck on galaxy s logo"
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Alanrocks15 said:
How long does he have to use it.
As my excuse will be "its stuck on galaxy s logo"
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Click to collapse
Thats the thing he has to use it long enough to show up in the system
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Alanrocks15 said:
My uncle lives far away
Can I just call them give them the information and tada
Or does it have to be saying it was used on a tmobile sim
Oh and if my uncle has insurance on his phone will this interfere with his phone's insurance
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Click to expand...
Click to collapse
Has to have a t-mobile sim in it for atleast a few days to show usage.
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Marvlet said:
Thats the thing he has to use it long enough to show up in the system
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You would need to unbrick the phone. Have your uncle use it for a few days. Then you would need your uncle to all customer care (because he is the main account holder) and say he is having issues. Like phone randomly shuts off. doesn't really matter. Then you should be able to get a replacement pending he has lifetime warranty.
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How can I change the amount of rings it takes to have voicemail pickup? It takes way too long. I tried to Google it but didn't find my answer. I'm not using a Google# if that helps. I'm using my cell #
Tbolt meatclaws-talkatap
inkdaddy66 said:
How can I change the amount of rings it takes to have voicemail pickup? It takes way too long. I tried to Google it but didn't find my answer. I'm not using a Google# if that helps. I'm using my cell #
Tbolt meatclaws-talkatap
Click to expand...
Click to collapse
I believe you're going to have to call sprint if you're using sprint. Your title says Google voice- so if you're not using Google voice and using your cell with cell phone number then yea youll have to contact your provider. Or check the settings within your phone settings
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Disregard sprint...you have the thunderbolt. But I still think you'll have to contact Verizon.
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Kal*El said:
Disregard sprint...you have the thunderbolt. But I still think you'll have to contact Verizon.
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Click to collapse
i'll have to give ol big red a ring tomorrow. im on the leaked gbread radio and there are some issues with voicemail notifications. thanks for the help
inkdaddy66 said:
i'll have to give ol big red a ring tomorrow. im on the leaked gbread radio and there are some issues with voicemail notifications. thanks for the help
Click to expand...
Click to collapse
Yes, you actually have to call VZW and have their rep set it up. Had a similar issue with the number of rings before going to VM. The rep resolved the issue for me, although I had to explain how Google Voice works before he understood fully what needed to be done.
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droidholic said:
Yes, you actually have to call VZW and have their rep set it up. Had a similar issue with the number of rings before going to VM. The rep resolved the issue for me, although I had to explain how Google Voice works before he understood fully what needed to be done.
Sent from my ADR6400L using XDA Premium App
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Click to collapse
how did you explain it to him/her? sometimes the associates i talk to arent the sharpest knives in the drawer
The other day I called sprint having 4g connection issues and they gave me a ## code to reset phone and make it do hands free activation again I didn't write it down and need it again i would like a list if all the ## codes if anyone has it
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##72786# will not erase your data (apps, etc.)
##786# will do a factory reset.
You will need your MSL.
Been having 4G issues too. They're claiming nationwide 4G connectivity problems. the code they had me use is ##3282#. From there go into "Data Profile" hit menu and then "Restore". It goes through Hands Free Activation when it boots up.
##72786# was the one I was lookin for thx
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You can use msl reader if ur rooted lol i haven't tested it without a rooted EVO 3D
Guess that was actually the problem 4g works now I can't believe sprint tech support got sumthing right
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reaper24 said:
You can use msl reader if ur rooted lol i haven't tested it without a rooted EVO 3D
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Click to collapse
Yea I have my msl that wasn't the issue
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ruffneckZeVo said:
Guess that was actually the problem 4g works now I can't believe sprint tech support got sumthing right
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Click to expand...
Click to collapse
Be careful ... we ARE known to get things right.
Of course we get things wrong too, like a phone being "DBR" or "LD".... LOL !
If you need the definition of those 2, shoot me a PM and I will tell ya. PM your phone number while your at it.
J/K ... it takes a lot to be a tech, whether it is a Repair store or on the phone.
It is hard to imagine the staggering numbers of " dumb " people owning smart phones.
7oRn
tornacl said:
Be careful ... we ARE known to get things right.
Of course we get things wrong too, like a phone being "DBR" or "LD".... LOL !
If you need the definition of those 2, shoot me a PM and I will tell ya. PM your phone number while your at it.
J/K ... it takes a lot to be a tech, whether it is a Repair store or on the phone.
It is hard to imagine the staggering numbers of " dumb " people owning smart phones.
7oRn
Click to expand...
Click to collapse
Agreed + 1
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LOL i know a few of you know what is going on but I get some dumb responses this issue here I explained to them I do not live in a 4g area but when I'm in dfw for work my 4g does not work the first 7 people I talk to say sir after checking the address on your act the problem is you are not in a 4g area I wanted to jump thru the phone thenvi get a tech supervisor from shreveport la which is right up the road and she was very helpfull thank god for the ones that do help just is ashamed I had to be on tthe phone 2 hrs on my day off to find her
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Your right Ruff ... it is a shame when a " tech " can't provide an answer to your legitimate questions. It reflects poorly on those of us that go the extra mile for our customers and can provide the correct answers.
You can help us (techs) by providing as much info as you can right at the beginning of the conversation and asking for it to be acknowledged... but if the tech doesn't listen or acknowledge your info ...by all means ask for a supervisor.
Most of all stay calm and collected, we do have an " eject this ***-hole button ".
The techs that answer your call live in a " cube city " while at work, and unfortunately, do no have a chance to work with as may devices as the techs that are in a repair store.
Question ...have you done a Profile and PRL update on your phone ?
7oRn
Just got off the phone with sprint and they refuse to give me the msl. So I ask any other suggestions?
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Lukede112 said:
Just got off the phone with sprint and they refuse to give me the msl. So I ask any other suggestions?
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Click to expand...
Click to collapse
Call again and tell them to give it, it is your phone, it is your property. Tell them someone has a gun pointed to your head and you need it or they will kill you.
But seriously, just call back til you find a nice operator.
-DJ
I'm tempted to drop the "o if you can't help me I'll just cancel since I'm within my thirty days"line
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You could probably do that. But then they might call your bluff. I just think you got a douche operator. Prolly what happened
Lukede112 said:
Just got off the phone with sprint and they refuse to give me the msl. So I ask any other suggestions?
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
echat tomorrow morning tell them you're a dev and need it for programming information incase of a hard reset
Technically you don't own your phone outright unless you paid the full price until your contract is up.
Yay 4 Juggs said:
echat tomorrow morning tell them you're a dev and need it for programming information incase of a hard reset
Click to expand...
Click to collapse
That or your a student writing a program and the first no you hear reply with a 2 people in my group have theirs you'll get it then
Sent from my PHOTON blaster!
If you bought from Best Buy, it will be printed out on your paperwork. Mine was.
Call and say that your phone is not allowing you to get a data connection. They will walk you through getting it reset and they will give you the msl in the process to do the restore.
Download a terminal emulator from the market and type
getprop ril.MSL
It will give a 6 digit number which is your msl
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A_Flying_Fox said:
Download a terminal emulator from the market and type
getprop ril.MSL
It will give a 6 digit number which is your msl
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Click to expand...
Click to collapse
Did not work
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I had to call twice to get it.
The first time the lady gave me my msl but it was not correct and kept asking me if i was going to use it to hack the phone lol.
The second time i got it but the lady was asking if i was going to use it hack the phone as well.
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albe070 said:
I had to call twice to get it.
The first time the lady gave me my msl but it was not correct and kept asking me if i was going to use it to hack the phone lol.
The second time i got it but the lady was asking if i was going to use it hack the phone as well.
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Click to expand...
Click to collapse
I just literally called now spoke with a Brandy(sp) and got the msl for my photon and my sons epic which neither I own outright.
I would try back again and like stated in the thread if needed lie and say you need it for developing purposes.
I just asked for the msls and was given them. no questions asked
Tell them you didn't like it and are going to sell it and you need the MSL to try and activate on Cricket.
The first time I called they said I couldn't have the number while I was still under contract. They said if I really needed the number then I had to pay the 200 dollar cancellation fee. I said no thanks, I don't need it that badly. I hung up and called back up and asked the new rep who was more than happy she could assist me.
Get your MSL EASY....
I work for Sprint and worked at a call center for sprint in the PAST!! all you have to say is my phone is not working and was told that I need to MANUALLY PROGRAM the phone, they will tell you to type ##*****# (the * are your MSL ...) then your PHONE number then your MSID... most of the time they will try and get you to just update the profile and just tell them it didn't work...
That's it!! VARY EASY!!!
give me a thanks if that helps...
albe070 said:
I had to call twice to get it.
The first time the lady gave me my msl but it was not correct and kept asking me if i was going to use it to hack the phone lol.
The second time i got it but the lady was asking if i was going to use it hack the phone as well.
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
That just made me lol. I kinda wanna call now and ask for it and see if they think I'm trying to hack my phone too. Lol.
Ive always gotten my MSL by calling Sprint, they ask why I say I want to take the proxies off my phone. They say ok and always gave it to me.
getprop ril.MSL will give you your msl, i assure you. the last part has to be in caps
shabbypenguin said:
getprop ril.MSL will give you your msl, i assure you. the last part has to be in caps
Click to expand...
Click to collapse
Well this isn't working for mine either....
I dropped my phone today and cracked the screen in several places. I just got it rooted/S-Off. Do I need to return it to stock before sending it to Asurion?
RyanTX said:
I dropped my phone today and cracked the screen in several places. I just got it rooted/S-Off. Do I need to return it to stock before sending it to Asurion?
Click to expand...
Click to collapse
No need to return to stock, they don't care.
Say you lost it and keep it.
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booked said:
Say you lost it and keep it.
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Click to expand...
Click to collapse
they don't care just send it to them
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Thanks guys. That will make it much easier!
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booked said:
Say you lost it and keep it.
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Click to expand...
Click to collapse
That's called insurance fraud and is illegal. People like you are why all of our rates are higher.
drumz0rz said:
That's called insurance fraud and is illegal. People like you are why all of our rates are higher.
Click to expand...
Click to collapse
No they are not. Corporate greed is what you should be looking at lol, not bogus insurance claims...
Fraud and greed are both bad. Didnt your mother teach you two wrongs dont make a right?
booked said:
Say you lost it and keep it.
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Click to collapse
You won't be able to reactivate the old one anyway...as soon as you make a claim, it puts the old device on the negative list for activation, so the IMEI will be disabled by Verizon.
J.Max said:
You won't be able to reactivate the old one anyway...as soon as you make a claim, it puts the old device on the negative list for activation, so the IMEI will be disabled by Verizon.
Click to expand...
Click to collapse
He could always fix the screen and use it as a mini tablet around the house.
Dedicated bathroom device??
Cobra04 said:
He could always fix the screen and use it as a mini tablet around the house.
Dedicated bathroom device??
Click to expand...
Click to collapse
Or a gsm device, being blacklisted on vzw doesn't affect T-Mobile or any other gsm carrier.
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booked said:
Say you lost it and keep it.
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Click to expand...
Click to collapse
Most insurance plans require a police report to be filed for the lost phone, so you'd have to falsify that as well. Doesn't like a good idea in general.
I wonder how ensquared handles the software bit as well.
I told them I lost it and I know used that crack phone in GSM. Now I have someone that can fix your phone at a good prices?
Sent from my HTC6435LVW using Tapatalk 4 Beta
J.Max said:
You won't be able to reactivate the old one anyway...as soon as you make a claim, it puts the old device on the negative list for activation, so the IMEI will be disabled by Verizon.
Click to expand...
Click to collapse
You can get them off the blacklist and reactivated for like 70 or so
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skeet43169 said:
You can get them off the blacklist and reactivated for like 70 or so
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Click to expand...
Click to collapse
Not on Verizon...that's how they keep stolen phones off the network.
J.Max said:
Not on Verizon...that's how they keep stolen phones off the network.
Click to expand...
Click to collapse
Not tru I can't say who on here but look it up even 20% employee discount
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skeet43169 said:
Not tru I can't say who on here but look it up even 20% employee discount
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
If someone tells you they can get a phone off of the stolen phone negative list, they either work for Asurion (and they're acting illegally), work for a VERY specific team at Verizon (and puttng their job in jeopardy to make $70), or flashing a different IMEI to the phone (which is illegal and causes other problems down the line). All phones on Verizon are indexed, meaning that the company has a record of each phone's serial number, and that's what's allowed on the network. If a phone is in the "negative" index list, it can't be activated unless it's moved on to the regular list, and the only people that can do that are Verizon employees on the indexing/inventory team, or Asurion reps who have to go through a pretty long process to have it re-indexed.
On a GSM network, none of this is a problem, because the only thing the network cares about is the SIM/ICC number.
J.Max said:
If someone tells you they can get a phone off of the stolen phone negative list, they either work for Asurion (and they're acting illegally), work for a VERY specific team at Verizon (and puttng their job in jeopardy to make $70), or flashing a different IMEI to the phone (which is illegal and causes other problems down the line). All phones on Verizon are indexed, meaning that the company has a record of each phone's serial number, and that's what's allowed on the network. If a phone is in the "negative" index list, it can't be activated unless it's moved on to the regular list, and the only people that can do that are Verizon employees on the indexing/inventory team, or Asurion reps who have to go through a pretty long process to have it re-indexed.
On a GSM network, none of this is a problem, because the only thing the network cares about is the SIM/ICC number.
Click to expand...
Click to collapse
You are incorrect I emailed a thunderbolt imei they emailed me a pay pal link I paid them they emailedme back saying it was clean I called Verizon have them the number and they conformed it was ok you should never assume Google is your friend the site states it's 100% legal
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skeet43169 said:
You are incorrect I emailed a thunderbolt imei they emailed me a pay pal link I paid them they emailedme back saying it was clean I called Verizon have them the number and they conformed it was ok you should never assume Google is your friend the site states it's 100% legal
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Click to expand...
Click to collapse
Not if it was stolen and someone made a claim through Asurion.
Google has bad information too.
J.Max said:
Not if it was stolen and someone made a claim through Asurion.
Google has bad information too.
Click to expand...
Click to collapse
Yes lost stone even if it's locked in a unpaid account
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