Just got off the phone with sprint and they refuse to give me the msl. So I ask any other suggestions?
Sent from my MB855 using XDA App
Lukede112 said:
Just got off the phone with sprint and they refuse to give me the msl. So I ask any other suggestions?
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
Call again and tell them to give it, it is your phone, it is your property. Tell them someone has a gun pointed to your head and you need it or they will kill you.
But seriously, just call back til you find a nice operator.
-DJ
I'm tempted to drop the "o if you can't help me I'll just cancel since I'm within my thirty days"line
Sent from my MB855 using XDA App
You could probably do that. But then they might call your bluff. I just think you got a douche operator. Prolly what happened
Lukede112 said:
Just got off the phone with sprint and they refuse to give me the msl. So I ask any other suggestions?
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
echat tomorrow morning tell them you're a dev and need it for programming information incase of a hard reset
Technically you don't own your phone outright unless you paid the full price until your contract is up.
Yay 4 Juggs said:
echat tomorrow morning tell them you're a dev and need it for programming information incase of a hard reset
Click to expand...
Click to collapse
That or your a student writing a program and the first no you hear reply with a 2 people in my group have theirs you'll get it then
Sent from my PHOTON blaster!
If you bought from Best Buy, it will be printed out on your paperwork. Mine was.
Call and say that your phone is not allowing you to get a data connection. They will walk you through getting it reset and they will give you the msl in the process to do the restore.
Download a terminal emulator from the market and type
getprop ril.MSL
It will give a 6 digit number which is your msl
Sent from my SPH-D700 using XDA Premium App
A_Flying_Fox said:
Download a terminal emulator from the market and type
getprop ril.MSL
It will give a 6 digit number which is your msl
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Did not work
Sent from my MB855 using XDA App
I had to call twice to get it.
The first time the lady gave me my msl but it was not correct and kept asking me if i was going to use it to hack the phone lol.
The second time i got it but the lady was asking if i was going to use it hack the phone as well.
Sent from my MB855 using XDA App
albe070 said:
I had to call twice to get it.
The first time the lady gave me my msl but it was not correct and kept asking me if i was going to use it to hack the phone lol.
The second time i got it but the lady was asking if i was going to use it hack the phone as well.
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
I just literally called now spoke with a Brandy(sp) and got the msl for my photon and my sons epic which neither I own outright.
I would try back again and like stated in the thread if needed lie and say you need it for developing purposes.
I just asked for the msls and was given them. no questions asked
Tell them you didn't like it and are going to sell it and you need the MSL to try and activate on Cricket.
The first time I called they said I couldn't have the number while I was still under contract. They said if I really needed the number then I had to pay the 200 dollar cancellation fee. I said no thanks, I don't need it that badly. I hung up and called back up and asked the new rep who was more than happy she could assist me.
Get your MSL EASY....
I work for Sprint and worked at a call center for sprint in the PAST!! all you have to say is my phone is not working and was told that I need to MANUALLY PROGRAM the phone, they will tell you to type ##*****# (the * are your MSL ...) then your PHONE number then your MSID... most of the time they will try and get you to just update the profile and just tell them it didn't work...
That's it!! VARY EASY!!!
give me a thanks if that helps...
albe070 said:
I had to call twice to get it.
The first time the lady gave me my msl but it was not correct and kept asking me if i was going to use it to hack the phone lol.
The second time i got it but the lady was asking if i was going to use it hack the phone as well.
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
That just made me lol. I kinda wanna call now and ask for it and see if they think I'm trying to hack my phone too. Lol.
Ive always gotten my MSL by calling Sprint, they ask why I say I want to take the proxies off my phone. They say ok and always gave it to me.
getprop ril.MSL will give you your msl, i assure you. the last part has to be in caps
shabbypenguin said:
getprop ril.MSL will give you your msl, i assure you. the last part has to be in caps
Click to expand...
Click to collapse
Well this isn't working for mine either....
Related
The other day I called sprint having 4g connection issues and they gave me a ## code to reset phone and make it do hands free activation again I didn't write it down and need it again i would like a list if all the ## codes if anyone has it
Sent from my PG86100 using XDA Premium App
##72786# will not erase your data (apps, etc.)
##786# will do a factory reset.
You will need your MSL.
Been having 4G issues too. They're claiming nationwide 4G connectivity problems. the code they had me use is ##3282#. From there go into "Data Profile" hit menu and then "Restore". It goes through Hands Free Activation when it boots up.
##72786# was the one I was lookin for thx
Sent from my PG86100 using XDA Premium App
You can use msl reader if ur rooted lol i haven't tested it without a rooted EVO 3D
Guess that was actually the problem 4g works now I can't believe sprint tech support got sumthing right
Sent from my PG86100 using XDA Premium App
reaper24 said:
You can use msl reader if ur rooted lol i haven't tested it without a rooted EVO 3D
Click to expand...
Click to collapse
Yea I have my msl that wasn't the issue
Sent from my PG86100 using XDA Premium App
ruffneckZeVo said:
Guess that was actually the problem 4g works now I can't believe sprint tech support got sumthing right
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Be careful ... we ARE known to get things right.
Of course we get things wrong too, like a phone being "DBR" or "LD".... LOL !
If you need the definition of those 2, shoot me a PM and I will tell ya. PM your phone number while your at it.
J/K ... it takes a lot to be a tech, whether it is a Repair store or on the phone.
It is hard to imagine the staggering numbers of " dumb " people owning smart phones.
7oRn
tornacl said:
Be careful ... we ARE known to get things right.
Of course we get things wrong too, like a phone being "DBR" or "LD".... LOL !
If you need the definition of those 2, shoot me a PM and I will tell ya. PM your phone number while your at it.
J/K ... it takes a lot to be a tech, whether it is a Repair store or on the phone.
It is hard to imagine the staggering numbers of " dumb " people owning smart phones.
7oRn
Click to expand...
Click to collapse
Agreed + 1
Sent from my PG86100 using XDA Premium App
LOL i know a few of you know what is going on but I get some dumb responses this issue here I explained to them I do not live in a 4g area but when I'm in dfw for work my 4g does not work the first 7 people I talk to say sir after checking the address on your act the problem is you are not in a 4g area I wanted to jump thru the phone thenvi get a tech supervisor from shreveport la which is right up the road and she was very helpfull thank god for the ones that do help just is ashamed I had to be on tthe phone 2 hrs on my day off to find her
Sent from my PG86100 using XDA Premium App
Your right Ruff ... it is a shame when a " tech " can't provide an answer to your legitimate questions. It reflects poorly on those of us that go the extra mile for our customers and can provide the correct answers.
You can help us (techs) by providing as much info as you can right at the beginning of the conversation and asking for it to be acknowledged... but if the tech doesn't listen or acknowledge your info ...by all means ask for a supervisor.
Most of all stay calm and collected, we do have an " eject this ***-hole button ".
The techs that answer your call live in a " cube city " while at work, and unfortunately, do no have a chance to work with as may devices as the techs that are in a repair store.
Question ...have you done a Profile and PRL update on your phone ?
7oRn
After I successfully got s off on my phone and my wife's phone, when I first make a call it connects to sprint to activate the radio. My question is am I gonna have to do this every single time I flash a new rom or no? Just curious is all.
I doubt it, it probably has to do with cracking the bootloader. That's probably where the exploit was.
I have s off and root. No problems so far with tibacup, texts or calls. And I've yet to be connected to sprint pre call
Sent from my PG86100 using XDA Premium App
weezymagic said:
I have s off and root. No problems so far with tibacup, texts or calls. And I've yet to be connected to sprint pre call
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Same here rooted and can receive/make calls/text without needing to contact sprint.
Your handset prolly failed the handsfree activation after you unlocked it so it dialed sprint for activation
It's Sprints new enhanced security. The rep on the phone told me it could be activated by a few things including hands free activation the phone battery getting low going out of service area. I didn't tell her I rooted of course.
Sent from my Transformer TF101 using Tapatalk
If you are getting error 16, wait a long time and speak with representative, have them reset the service thingy. It worked for me after not being able to call.
So what is everybody saying when they talk to sprint?
Drewmungus said:
So what is everybody saying when they talk to sprint?
Click to expand...
Click to collapse
I didn't say anything they asked me for an alternate number, I gave them one and they called. Im sure y'all know the process from there.
phatmanxxl said:
I didn't say anything they asked me for an alternate number, I gave them one and they called. Im sure y'all know the process from there.
Click to expand...
Click to collapse
+1.
Now I have S-OFF but all root apps say Im not rooted.
Droga said:
+1.
Now I have S-OFF but all root apps say Im not rooted.
Click to expand...
Click to collapse
You will need to flash this zipfile from recovery.
http://unrevoked.com/rootwiki/doku.php/public/revolutionary
Drewmungus said:
So what is everybody saying when they talk to sprint?
Click to expand...
Click to collapse
Tell them you are getting Error 16, and they will fix it.
Droga said:
+1.
Now I have S-OFF but all root apps say Im not rooted.
Click to expand...
Click to collapse
S-OFF means you can install Superuser. Superuser lets root apps know you have root and they can send superuser commands to your phone.
Same here, calls didnt work - error 16 message. Connected to a sprint rep automatically and she asked if I changed anything on my phone recently, all I said was nope. Asked her why this happened, she said new security enhancements. She pushed a "fix" and said to power off power on and I should be good. Did that, S-OFF still there.... I am Golden.
Alchem!st said:
You will need to flash this zipfile from recovery.
http://unrevoked.com/rootwiki/doku.php/public/revolutionary
Click to expand...
Click to collapse
Thanks! Worked like a charm!!
The Sprint rep who helped me said it's been a very busy night for EVO 3D error 16s... she said she's had about 70 of them so far.
goalkeepr said:
The Sprint rep who helped me said it's been a very busy night for EVO 3D error 16s... she said she's had about 70 of them so far.
Click to expand...
Click to collapse
lol sprint owned by 3d users!
wranglerray said:
lol sprint owned by 3d users!
Click to expand...
Click to collapse
I wonder if sprint is going to send HTC a bill! Sprints system resets at 1am(I just leaned this) so I had a rep on the phone talking about mountains for like 20mins, muhhaha! This never would of happened if they had unlocked our bootloaders!!!
Drewmungus said:
I wonder if sprint is going to send HTC a bill! Sprints system resets at 1am(I just leaned this) so I had a rep on the phone talking about mountains for like 20mins, muhhaha! This never would of happened if they had unlocked our bootloaders!!!
Click to expand...
Click to collapse
I was just going to say that, LOL!! They should have listened to us about the bootloader sooner.
Sent from my PG86100 using XDA App
This would never happen if we have unlocked bootloader in the first place
Anybody experienced this problem it happens every time I go into roaming. I can't make calls at all. It just constantly goes to Verizon wireless is unable to authenticate your device! I'm getting really frustrated now!
Sent from my PG86100 using xda premium
Call customer service and tell them. They will send a refresh to your device. It takes 2 minutes.
Supercharged yj
Rob the plumber said:
Call customer service and tell them. They will send a refresh to your device. It takes 2 minutes.
Supercharged yj
Click to expand...
Click to collapse
Exactly what he said. You have to call CS to get this fixed.
Sent from my PG86100 using Tapatalk
I can confirm what they said above, call sprint get them to do an hlr refresh (reset, reload, etc....) and that should do the trick. I've even heard of people doing it over sprint chat on their website. I literally had the EXACT same problem and this did the trick.
Contact sprint however you'd like, and ask for an hlr reset. They'll ask you to turn off your phone and pull battery for 2 minutes. (if they dont have you pull your battery, they didn't do it on their end)
I never had to pull my battery, only reboot the device.
Supercharged yj
Solution - simply dial the area code in front of the phine number.
Sent from my SPH-D710 using xda premium
Overstew said:
Solution - simply dial the area code in front of the phine number.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Who types in phone numbers anymore? I barely remember my own. Lol
Supercharged yj
Just spent 45 minutes in sprint chat. Trying to get am hlr reset the result was the csr rep trying to get me to do a full data wipe and my phone because there was no option under wireless & networks to toggle (NFC) Near Field Communication I was like you do know we're troubleshooting an HTC Evo 3d right? Idiot this phone didn't come with an NFC feature! Grrrr all I wanted was an hlr reset so I could roam on Verizon networks. Them he had me try the whole ##msl# thing and all the info was there so he said it magically reset and reprogrammed itself lmao idiots they hire I swear to God!
Sent from my PG86100 using xda premium
It sounds like you need to call back and talk to someone else. It took me maybe 5 minutes.
Supercharged yj
I am having the same problem. Will they care that I am rooted?
AggieT said:
I am having the same problem. Will they care that I am rooted?
Click to expand...
Click to collapse
You don't have to tell them you're rooted, just follow the instructions that I posted a page back, should clear you up....
Here, copied and pasted...
Contact sprint however you'd like, and ask for an hlr reset. They'll ask you to turn off your phone and pull battery for 2 minutes. (if they dont have you pull your battery, they didn't do it on their end)
Maybe I'm wrong but, its called a "CHLR" just called and haven't roamed yet. I'm waiting so I can make a test call.
Edit: Well just went into roaming after the chlr reset and I'm still getting the Verizon msg.
Optimal Carnage said:
Just spent 45 minutes in sprint chat. Trying to get am hlr reset the result was the csr rep trying to get me to do a full data wipe and my phone because there was no option under wireless & networks to toggle (NFC) Near Field Communication I was like you do know we're troubleshooting an HTC Evo 3d right? Idiot this phone didn't come with an NFC feature! Grrrr all I wanted was an hlr reset so I could roam on Verizon networks. Them he had me try the whole ##msl# thing and all the info was there so he said it magically reset and reprogrammed itself lmao idiots they hire I swear to God!
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
They only hire habdibadab (call him hank) from bangalistan, they wont hire americans who know what they're doing. I go to the sprint store down the road and end up telling them how to fix my phone, but yet I failed the personality tests... assholes.
Just dial the area code first!!!!
Sent from my SPH-D710 using Tapatalk
Overstew said:
Just dial the area code first!!!!
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
That doesn't work!!!!!!!!!!!!!!!!!!
Sent from my PG86100 using XDA Premium App
Have you tried going into your wireless settings/mobile network/roaming and select automatic??? It might be worth giving a shot if you haven't already.
Locked & Loaded
""Shooter on Deck""
laie1472 said:
Have you tried going into your wireless settings/mobile network/roaming and select automatic??? It might be worth giving a shot if you haven't already.
Locked & Loaded
""Shooter on Deck""
Click to expand...
Click to collapse
Yes I have. Its always been set to that.
Nevell said:
Yes I have. Its always been set to that.
Click to expand...
Click to collapse
Well try setting it to home. Also what rom are you running???
Locked & Loaded
""Shooter on Deck""
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
Sent from my SPH-D710 using xda premium
Do u have a sprint phone line with the data card? I mean if u upgraded and got it at discount I would connect it to my other line just make sure they give u a two year update on the data plan one.
Sent from my EVO using XDA
aimbdd said:
A rep offered to use the air rave line for an upgrade, so I bought and paid for a new evo lte.. when I got it I called sprint to activate and they told me no and that I have to send it back because the rep wasn't allowed to do that... any suggestions? I already have the phone...
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Call them back and tell them to activate. If they say the rep shouldn't have done that, tell them that is not your problem. You were told you could, you bought the phone, you received the phone, and now Sprint needs to stand behind what the rep said.
They give you more run around, tell them to transfer you to a manager. If that doesn't help, get on phone with retentions.
Replace the old phone with the lte on the main line.
Sent from my Galaxy Nexus using xda premium
Are you unable to activate it from your account on the website?
Ya I agree with these guys. Wether they should have done this or not means nothing. Don't even bother talking to them. Activate it online yourself. It is very easy just sign in to sprint and it walks u through it. Doesn't take any time at all. If u don't have a login just sign up for one. I never talk to sprint when activating a new phone.
Sent from my PG86100 using XDA
Tell Sprint word for word this:
Please just go ahead and activate the phone on my line, like I was originally told.
Otherwise, just go ahead and cancel my account right now. I've had WAY too many issues with Sprint as is. I don't even mind paying the early termination fees.
They'll jump on your dink(lol) and do anything you want. Maybe even offer you a few food coupons and a trip to Vegas.
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
arozer said:
Also.. why not just go back to that same Rep who sold it to you and say "here. Do it now."
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=u6ALySsPXt0
Go to www.sprint.com/activate
You can get it done there without dealing with those dummies in Customer Care.
Let me know if this works for you. I also have a upgrade on my Airwave and would like to do this for my wife's phone.
Sent from my Evo 4G LTE
I don't think you can activate this phone online, the old data feature code has to be removed and the lte code has to be added. Then after that is done swapping/activating should work.
Sent from my EVO using xda premium
The fourth rep finally activated it for me without any questions.. you can try... But its taken me more time then its worth to do.
Can't do it online it won't work. Hands free didn't work because of sero.
Sent from my EVO using xda premium
That is insane. I do that ALL the time!!
I manage the Sprint account at our company of 100+ Sprint devices, we just borrow upgrades from what ever device has one available and activate it on which ever line we want.
Also to sweeten the deal. one of the guys here has an airave on his personal account. He was not available for an upgrade yet but he went to Best Buy to pre-order the EVO LTE and the guy told him his phone is not yet available but his Airave is and they could use that line to activate it.. and now he has a EVO LTE with no problems from Sprint.
Honestly, just call Sprint. Tell them you want to activate a new phone on your line. ALL you need to tell them is the MEID HEC and nothing else. You don't need to tell them where you got the phone. If they give you trouble ask politely to speak to their manager and if the manager doesn't help say this "can I please talk to the retention department" the retention department is the people who are paid to keep you as a customer.
Ive tried 2 different services over the past 24 hours and both refunded my money after a few hours of placing the order. One claiming they simply couldnt find a code, the other blaming HTC.
I need this phone unlocked ASAP.
Jaa-Yoo said:
Ive tried 2 different services over the past 24 hours and both refunded my money after a few hours of placing the order. One claiming they simply couldnt find a code, the other blaming HTC.
I need this phone unlocked ASAP.
Click to expand...
Click to collapse
Did you pay full price? If you did you could request a SIM unlock
Sent from my HTC One using xda app-developers app
I did pay full price, but i keep reading that t-mobile have restrictions on giving unlock codes regardless of that fact.
Ive been scouring ebay and many of the sellers there quote that they wont unlock any US phones purchased after january 26th. WTF
Jaa-Yoo said:
I did pay full price, but i keep reading that t-mobile have restrictions on giving unlock codes regardless of that fact.
Ive been scouring ebay and many of the sellers there quote that they wont unlock any US phones purchased after january 26th. WTF
Click to expand...
Click to collapse
Have you...uh...called tmobile?
The reason they say that is because unless the carrier unlocks it, it's now illegal. Thank your friends in wadc.
Sent from my HTC One using xda app-developers app
Jaa-Yoo said:
Ive tried 2 different services over the past 24 hours and both refunded my money after a few hours of placing the order. One claiming they simply couldnt find a code, the other blaming HTC.
I need this phone unlocked ASAP.
Click to expand...
Click to collapse
I have unlocked 3 t-mo HTC One devices, I used this guy. I got my codes within a few hours.
So, after being denied by 5 different unlockers, one of them finally told me that my phone is not yet in the htc database and to try again later. WTF htc!
Im curious why you woulod pay someone to unlock when you can request it from TMo for free?
Jaa-Yoo said:
So, after being denied by 5 different unlockers, one of them finally told me that my phone is not yet in the htc database and to try again later. WTF htc!
Click to expand...
Click to collapse
Dude, just use the link I provided and you'll have your code in a few hours.
Sent from my HTC One using Tapatalk 2
blackangst said:
Im curious why you woulod pay someone to unlock when you can request it from TMo for free?
Click to expand...
Click to collapse
Do i call their customer service number and just ask for the code?
I dont know anything about anything with them. Im not a customer, i dont even live in the US.
veliksam said:
Dude, just use the link I provided and you'll have your code in a few hours.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
could have sworn i clicked your link in another post and gave him a shot too...i better double check
Jaa-Yoo said:
could have sworn i clicked your link in another post and gave him a shot too...i better double check
Click to expand...
Click to collapse
Try it, I'm sure he'll get you the code.
Sent from my HTC One using Tapatalk 2
Give me a bit I'll message you after I find out if my personal person who unlocks for me replies
Sent from my HTC One using Tapatalk 2
Tried your ebay guy veliksam, no luck.
Told me my imei is unsupported, refunded my money and told me to apply on their website.
You need to have a tmobile account, prepaid or post paid doesn't matter.
Your IMEI number and you have to use the ohone for at least 7 days before applying. That's what they told me and now I'm waiting.
Jaa-Yoo said:
Tried your ebay guy veliksam, no luck.
Told me my imei is unsupported, refunded my money and told me to apply on their website.
Click to expand...
Click to collapse
Oh, sorry to hear that. Hopefully you'll find someone to get you the code soon.
Sent from my HTC One using Tapatalk 2
Seems im SOL for now.
[email protected]#$!!
Jaa-Yoo said:
Do i call their customer service number and just ask for the code?
I dont know anything about anything with them. Im not a customer, i dont even live in the US.
Click to expand...
Click to collapse
I'm assuming you have a tmobile one since you're posting here. Yes, call customer service and explain you've paid in full and need the unlock code. You may even be able to do it over the web on customer service chat.
Sent from my HTC One using xda app-developers app
blackangst said:
I'm assuming you have a tmobile one since you're posting here. Yes, call customer service and explain you've paid in full and need the unlock code. You may even be able to do it over the web on customer service chat.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Yeah, its a t-mobile one. Where do i find their customer service chat, i couldnt find it on their site.
Jaa-Yoo said:
Yeah, its a t-mobile one. Where do i find their customer service chat, i couldnt find it on their site.
Click to expand...
Click to collapse
Google t mobile customer service chat you'll find the link
Sent from my HTC One using xda app-developers app
blackangst said:
Google t mobile customer service chat you'll find the link
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Found the customer service chat and they told me they cant help me through online chat, i'd need to call in.
I finally got around to calling them today and they cant help me because i dont have an account. Well F%[email protected]!