Anybody experienced this problem it happens every time I go into roaming. I can't make calls at all. It just constantly goes to Verizon wireless is unable to authenticate your device! I'm getting really frustrated now!
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Call customer service and tell them. They will send a refresh to your device. It takes 2 minutes.
Supercharged yj
Rob the plumber said:
Call customer service and tell them. They will send a refresh to your device. It takes 2 minutes.
Supercharged yj
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Exactly what he said. You have to call CS to get this fixed.
Sent from my PG86100 using Tapatalk
I can confirm what they said above, call sprint get them to do an hlr refresh (reset, reload, etc....) and that should do the trick. I've even heard of people doing it over sprint chat on their website. I literally had the EXACT same problem and this did the trick.
Contact sprint however you'd like, and ask for an hlr reset. They'll ask you to turn off your phone and pull battery for 2 minutes. (if they dont have you pull your battery, they didn't do it on their end)
I never had to pull my battery, only reboot the device.
Supercharged yj
Solution - simply dial the area code in front of the phine number.
Sent from my SPH-D710 using xda premium
Overstew said:
Solution - simply dial the area code in front of the phine number.
Sent from my SPH-D710 using xda premium
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Click to collapse
Who types in phone numbers anymore? I barely remember my own. Lol
Supercharged yj
Just spent 45 minutes in sprint chat. Trying to get am hlr reset the result was the csr rep trying to get me to do a full data wipe and my phone because there was no option under wireless & networks to toggle (NFC) Near Field Communication I was like you do know we're troubleshooting an HTC Evo 3d right? Idiot this phone didn't come with an NFC feature! Grrrr all I wanted was an hlr reset so I could roam on Verizon networks. Them he had me try the whole ##msl# thing and all the info was there so he said it magically reset and reprogrammed itself lmao idiots they hire I swear to God!
Sent from my PG86100 using xda premium
It sounds like you need to call back and talk to someone else. It took me maybe 5 minutes.
Supercharged yj
I am having the same problem. Will they care that I am rooted?
AggieT said:
I am having the same problem. Will they care that I am rooted?
Click to expand...
Click to collapse
You don't have to tell them you're rooted, just follow the instructions that I posted a page back, should clear you up....
Here, copied and pasted...
Contact sprint however you'd like, and ask for an hlr reset. They'll ask you to turn off your phone and pull battery for 2 minutes. (if they dont have you pull your battery, they didn't do it on their end)
Maybe I'm wrong but, its called a "CHLR" just called and haven't roamed yet. I'm waiting so I can make a test call.
Edit: Well just went into roaming after the chlr reset and I'm still getting the Verizon msg.
Optimal Carnage said:
Just spent 45 minutes in sprint chat. Trying to get am hlr reset the result was the csr rep trying to get me to do a full data wipe and my phone because there was no option under wireless & networks to toggle (NFC) Near Field Communication I was like you do know we're troubleshooting an HTC Evo 3d right? Idiot this phone didn't come with an NFC feature! Grrrr all I wanted was an hlr reset so I could roam on Verizon networks. Them he had me try the whole ##msl# thing and all the info was there so he said it magically reset and reprogrammed itself lmao idiots they hire I swear to God!
Sent from my PG86100 using xda premium
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Click to collapse
They only hire habdibadab (call him hank) from bangalistan, they wont hire americans who know what they're doing. I go to the sprint store down the road and end up telling them how to fix my phone, but yet I failed the personality tests... assholes.
Just dial the area code first!!!!
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Overstew said:
Just dial the area code first!!!!
Sent from my SPH-D710 using Tapatalk
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That doesn't work!!!!!!!!!!!!!!!!!!
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Have you tried going into your wireless settings/mobile network/roaming and select automatic??? It might be worth giving a shot if you haven't already.
Locked & Loaded
""Shooter on Deck""
laie1472 said:
Have you tried going into your wireless settings/mobile network/roaming and select automatic??? It might be worth giving a shot if you haven't already.
Locked & Loaded
""Shooter on Deck""
Click to expand...
Click to collapse
Yes I have. Its always been set to that.
Nevell said:
Yes I have. Its always been set to that.
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Well try setting it to home. Also what rom are you running???
Locked & Loaded
""Shooter on Deck""
Related
The other day I called sprint having 4g connection issues and they gave me a ## code to reset phone and make it do hands free activation again I didn't write it down and need it again i would like a list if all the ## codes if anyone has it
Sent from my PG86100 using XDA Premium App
##72786# will not erase your data (apps, etc.)
##786# will do a factory reset.
You will need your MSL.
Been having 4G issues too. They're claiming nationwide 4G connectivity problems. the code they had me use is ##3282#. From there go into "Data Profile" hit menu and then "Restore". It goes through Hands Free Activation when it boots up.
##72786# was the one I was lookin for thx
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You can use msl reader if ur rooted lol i haven't tested it without a rooted EVO 3D
Guess that was actually the problem 4g works now I can't believe sprint tech support got sumthing right
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reaper24 said:
You can use msl reader if ur rooted lol i haven't tested it without a rooted EVO 3D
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Click to collapse
Yea I have my msl that wasn't the issue
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ruffneckZeVo said:
Guess that was actually the problem 4g works now I can't believe sprint tech support got sumthing right
Sent from my PG86100 using XDA Premium App
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Click to collapse
Be careful ... we ARE known to get things right.
Of course we get things wrong too, like a phone being "DBR" or "LD".... LOL !
If you need the definition of those 2, shoot me a PM and I will tell ya. PM your phone number while your at it.
J/K ... it takes a lot to be a tech, whether it is a Repair store or on the phone.
It is hard to imagine the staggering numbers of " dumb " people owning smart phones.
7oRn
tornacl said:
Be careful ... we ARE known to get things right.
Of course we get things wrong too, like a phone being "DBR" or "LD".... LOL !
If you need the definition of those 2, shoot me a PM and I will tell ya. PM your phone number while your at it.
J/K ... it takes a lot to be a tech, whether it is a Repair store or on the phone.
It is hard to imagine the staggering numbers of " dumb " people owning smart phones.
7oRn
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Click to collapse
Agreed + 1
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LOL i know a few of you know what is going on but I get some dumb responses this issue here I explained to them I do not live in a 4g area but when I'm in dfw for work my 4g does not work the first 7 people I talk to say sir after checking the address on your act the problem is you are not in a 4g area I wanted to jump thru the phone thenvi get a tech supervisor from shreveport la which is right up the road and she was very helpfull thank god for the ones that do help just is ashamed I had to be on tthe phone 2 hrs on my day off to find her
Sent from my PG86100 using XDA Premium App
Your right Ruff ... it is a shame when a " tech " can't provide an answer to your legitimate questions. It reflects poorly on those of us that go the extra mile for our customers and can provide the correct answers.
You can help us (techs) by providing as much info as you can right at the beginning of the conversation and asking for it to be acknowledged... but if the tech doesn't listen or acknowledge your info ...by all means ask for a supervisor.
Most of all stay calm and collected, we do have an " eject this ***-hole button ".
The techs that answer your call live in a " cube city " while at work, and unfortunately, do no have a chance to work with as may devices as the techs that are in a repair store.
Question ...have you done a Profile and PRL update on your phone ?
7oRn
After using revolutionary i noticed when roaming I have data but when I make a call it says my number is invalid us there a sux for this
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Are you getting an error 16?
Sent from my PG86100 using XDA App
Just make any call, and let it connect to sprint, they will activate your radio and ask a couple ?'s to verrify info, then you shall be good. This happens to a lot of people even to my wife and I.
I can make calls as long as I'm not in roaming
Sent from my PG86100 using XDA Premium App
Update your prl
Already tried that and going through hands free
Sent from my PG86100 using XDA Premium App
Going to try and upgrade to newest
Radios next
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That ddid not work either
Sent from my PG86100 using XDA Premium App
Just a shot in the dark, but have you checked your roaming settings?
I am having same issue, Verizon intercepts the call and tells me I can not be verified.
cordell12 said:
I am having same issue, Verizon intercepts the call and tells me I can not be verified.
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Click to collapse
+1
Happened last night to me while u was in my house. I'm going to call sprint and see what they say.
Sent from 3D LaNd
unCoRrUpTeD said:
+1
Happened last night to me while u was in my house. I'm going to call sprint and see what they say.
Sent from 3D LaNd
Click to expand...
Click to collapse
I was at your house? lol
I do go in like 4 diff houses daily, satellite installation tech
I am in a chat with them now, I called and they told me take it to sprint, WTF
I was having this problem to. Calls on Sprint network were fine, but no incoming or outgoing while roaming. I had my wife's phone and it was also roaming, but working fine. I called Sprint and they had me do a battery pull then a profile and prl update. I don't know if they did anything on their side, but it is working again.
same thing happening to me. ill try batt pull and update and when roaming again test it and check back in.
Same thing happened to me, in addition to getting a error code 64 class 2 (Radio Interference Resource Shortage) when I tried to send a text message.
I called Sprint and the rep had me pull my battery while she did some reset. It didn't work. She then transferred me to tech support that remotely reset my phones data. That fixed my problem.
I have both the SGS3 and the EVO 4GLTE. I switch between the two phones every now and then. The problem is when I activate the evo via the Sprint website, I get the constant error code 67 message. Doing a ##scrtn# or ##rtn# reset doesn't help. It goes through the activation but data doesn't work. I can make phone calls...
When I activate the SGS3 I don't have any of these issues.
How do I get data to work on the evo 4g lte without having to call Sprint tech support?
Have u tried updating profile and prl? Long shot but it worked for me in similar situation
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te45a said:
Have u tried updating profile and prl? Long shot but it worked for me in similar situation
Sent from my SPH-D710 using xda app-developers app
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Click to collapse
Yah I tried this but it didn't work.
Data Call Failures.. How I hate them. My first EVO failed when updating profile, and I lost data and texting for good on it. No EPST codes would work with it, nothing would happen.
I would suggest bringing it into a Sprint store.
SoraX64 said:
Data Call Failures.. How I hate them. My first EVO failed when updating profile, and I lost data and texting for good on it. No EPST codes would work with it, nothing would happen.
I would suggest bringing it into a Sprint store.
Click to expand...
Click to collapse
Yah but I don't want to do that all the time when I activate the evo 4g lte. Also kinda afraid that the will update the hboot.
Very weird this time when in switched over, I was able to do with ##scrtn# and activated and provisioned properly and data is working.
I have been having problems with sending and receiving text messages. Well to be honest I can't at all. I called cs and they wanted me to accept an update. I am rooted so of course I didn't go through with it and I did not let her know I did not go through with it. I just told her it didn't work. My question is should I unroot and go through with the troubleshooting?
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gmarkiek said:
I have been having problems with sending and receiving text messages. Well to be honest I can't at all. I called cs and they wanted me to accept an update. I am rooted so of course I didn't go through with it and I did not let her know I did not go through with it. I just told her it didn't work. My question is should I unroot and go through with the troubleshooting?
Sent from my EVO using xda app-developers app
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Click to collapse
have you try doing the ##72786# and putting your msl then pressing menu and selecting reset and let the hands-free activation finish?
HTC EVO LTE
luisrod03 said:
have you try doing the ##72786# and putting your msl then pressing menu and selecting reset and let the hands-free activation finish?
HTC EVO LTE
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Click to collapse
Can I do that while rooted?
Sent from my EVO using xda app-developers app
luisrod03 said:
have you try doing the ##72786# and putting your msl then pressing menu and selecting reset and let the hands-free activation finish?
HTC EVO LTE
Click to expand...
Click to collapse
I did the reset but still unable to send or receive text.
Sent from my EVO using xda app-developers app
did you just root? try this:
Once you reboot, let hands free activation finish. Or go settings-> activate. If it does not complete or something doesn't work, like sms, try making a phone call (not *2 or an 800 number, an actual call. call your mother!) If that does not work, just stay on the line and you should be connected to a Sprint rep that will refresh your phone. then update your profile and prl, in settings -> system updates. (info from the rooting/panda threads)
it sounds like you need a refresh to me. I'm not sure they can force an ota update onto your phone, I think they just re-authorizing your account on the sprint network, but someone else can confirm that before you trust me on it.
if you just did lazy panda s-off, you definitely need to do this now.
good luck man
from my EVO using xda app-developers app
So after working with Sprint with morning and messing with it all day I am at a lost and have taken to XDA to find the cure.
My LTE stopped working properly over the past, well ever since i got it actually, but ever since LTE went live in Chicago i have not been able to keep a mobile connection. I have been switching back and forth between my og EVO and my LTE. I went back to my LTE and long story short I can make calls and texts and the WiFi works but I have no mobile network. It shows the bars but has no 1x or 3g or 4g icon. I have had Sprint reset the phone and re-active it numerous times and still nothing. Anyone have an idea how to get it back? even by going through ##3828# ?
on a side note, when Sprint re-activated the phone and reset it when i booted the phone back on it did NOT do a hand free activation.
Please Help
EDIT: also it won't do Firmware, PRL, Profile updates....
Call Sprint. Have them update your profile manually. Reboot. Update prl and pri
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Deathsnuggle said:
Call Sprint. Have them update your profile manually. Reboot. Update prl and pri
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I did, my phone will not update PRL or PRI, it just loads and loads. And Sprint never can help me I have called today.
I just got a glimpse of 3G!! So I opened Titanium Backup and i got this "message" (see attached) I clicked "restore the previous ID" and my 3G icon went on for about 10 seconds and then went away again and has not reappeared.
I am also having this problem as of today...just randomly happened....Just keeps "Looking for Service" wifi works, but nothing else does.....hmmmmmm
Mine though has no bars, just an x above the bars....won't call/text/anything....hmmmmm
Mine does this occasionally. Especially while using WiFi. X over signal, looking for service. I started a thread but didn't get a reply. For me, rebooting the phone restores the signal. It hasn't happened for a while so hopefully fixed itself somehow.
Sent from my EVO using xda app-developers app
5 Liter Fever said:
Mine does this occasionally. Especially while using WiFi. X over signal, looking for service. I started a thread but didn't get a reply. For me, rebooting the phone restores the signal. It hasn't happened for a while so hopefully fixed itself somehow.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
I have an S2 and i noticed over the past day that it randomly drops service but picks it right back up while driving around town. (Chicago Suburb).
Rebooting does nothing for me though
EDIT: on the phone with Sprint at the moment, we shall see how good they are.
http://forum.xda-developers.com/showthread.php?t=1876622
This was my thread with a similar issue. Changing active profile from 0 to 1 fixed my issue. Perhaps it would fix yours too?
Sent from my EVO using xda premium
Cherokee4Life said:
I have an S2 and i noticed over the past day that it randomly drops service but picks it right back up while driving around town. (Chicago Suburb).
Rebooting does nothing for me though
EDIT: on the phone with Sprint at the moment, we shall see how good they are.
Click to expand...
Click to collapse
Just got off the phone... all they wanted to do was a profile update. Data Profile reset and then a Factory Reset.
All of which I have tried before. Finally she told me I had to take it into a Sprint service center because their is something physically wrong with the phone because the hands free activation would never activate.
READ!!!!!! ----> She mentioned something under her breath that I don't think she wanted me to hear. She asked if I was in Illinois. When I said yes I am in the Chicago Suburb area she quietly said "oh.. there is an outage in your area" HMMMM Interesting.
Moderators rescale pics often u need q iphone then
Sent from my EVO using xda app-developers app
richardb2837 said:
Moderators rescale pics often u need q iphone then
Sent from my EVO using xda app-developers app
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huh?
Try to do the hard factory reset using ##786# AND enter your MSL as the password that is how I got mine to work... My issue was becaiee my MID AMD MEID were somehow both deleted..after doing this it will reset and force a handsfree activation on boot up.
Sent from my EVO using xda premium
EVOuser94 said:
Try to do the hard factory reset using ##786# AND enter your MSL as the password that is how I got mine to work... My issue was becaiee my MID AMD MEID were somehow both deleted..after doing this it will reset and force a handsfree activation on boot up.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
You sir are a genius. First i went into ##3282## and entered my MSL and reset it there and then I went into ##786# and reset my phone. It took a while but finally booted back up and went to the Hands Free Activation. Mind you, I have had 5 different employees for Sprint attempt to get my phone to do the hands free activation and none of them could.
Cherokee4Life said:
You sir are a genius. First i went into ##3282## and entered my MSL and reset it there and then I went into ##786# and reset my phone. It took a while but finally booted back up and went to the Hands Free Activation. Mind you, I have had 5 different employees for Sprint attempt to get my phone to do the hands free activation and none of them could.
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Click to collapse
Lol it was all trial and error!!! Took me like 4 hours to figure this out... 1 hour at least on the phone with Sprint, they are idiots!!!! Lol
Sent from my EVO using xda premium
gmugrad04 said:
http://forum.xda-developers.com/showthread.php?t=1876622
This was my thread with a similar issue. Changing active profile from 0 to 1 fixed my issue. Perhaps it would fix yours too?
Sent from my EVO using xda premium
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Click to collapse
This was the issue on my end....I probably looked at the data profile 50 times in the last day trying to figure it out....Sprint, no help (they just want to reset everything)....the worse part is once I read this and saw mine was at 0, I almost knocked myself over because I couldn't believe I didn't see it earlier!...Thank You for making me look twice at that and caught my mistake!
zrmxp95 said:
This was the issue on my end....I probably looked at the data profile 50 times in the last day trying to figure it out....Sprint, no help (they just want to reset everything)....the worse part is once I read this and saw mine was at 0, I almost knocked myself over because I couldn't believe I didn't see it earlier!...Thank You for making me look twice at that and caught my mistake!
Click to expand...
Click to collapse
Sorry, where did you go to set it to "1"? I'm having the same problem and hoping this fixes it. Thanks!