ElectronicCrapDotCom Thanks!!! - G Tablet Accessories

I wanted to share my story and give a big thanks to Steve over at ElectroniccrapDotcom because he has shown the most outstanding customer service support i've ever received from a company in purchasing any type of consumer product.
Unfortunately I received an HDMI cable (the wiring was a little funky and the video would go in and out if I wiggled the middle of the cable) that was not functioning properly so I had to return it for a new one. It had been about 25-30 days after my purchase that I realized the cable was acting funny because I originally just had it plugged in once and it worked and for 25-30 days I left it alone. Once i figure out it was the cable that was messed up I was honestly surprised that I was given the chance to not only return the cable for a replacement but pay the difference for the Dock. It was at this time that I had realized the dock is a much better choice for how I was going to be using my tablet. Steve at no time hesitated in saying it was no problem to return the cable for a replacement or pay the difference through paypal for the dock.
Usually in a circumstance like this and with any other online company I would be out 30 bucks and have to buy a new cable but to my surprise steve gladly accepted the terms of me shipping the cable back for a replacement or to pay the difference for the dock.
This is just my Thank You letter to Steve and a notice to everyone on XDA who wants to purchase any of this products, You have nothing to worry about because ElectronicCrapdotCom truly has defined what giving great quality customer service is all about.

FORUM RULES:
7. Do not spam.
If you wish to advertise a product, contact us we provide ads. But do not post it in the forums, it will be removed and you're likely to receive a ban.
You are however allowed to sell used goods like your own device, parts of your device or accessories for your device in the marketplace forum, please read the rules there before posting. (This rule includes signatures, if you use a signature it will appear in your post)
Click to expand...
Click to collapse

Related

fluffcat1 is a CROOK.. dont buy from him

fluffcat1,
I told you I would run into you again...
Anyone looking to buy parts for your phone DONT deal with Richard...
([email protected])
We conducted a paypal transaction on May 2... and after 1.5 months and some nasty emails I am out of 25GBP... and still have NOT received my camera and back case as promised in the transaction....
I submitted a complaint on Paypal... He emailed me saying that he was upset with me and that if I closed the case he would ship the items... so I did and he did NOt ship anything...
Very clever on his part... since now I can not go back to Paypal and open the claim again...
Note to anyone buying using paypal... If you have a complaint open... DO NOT close it until you are completely satisfied... with the outcome...
Once you close a case you can not open it...
Any Way... just wanted to warn everyone... looking to buy parts for their phones... Richard([email protected]) is a CROOK.
Concep86
And dangerous too :?: :twisted: :evil:
I've replied to all your messages so far and the package was sent insured so as per my last email I can send the proof of postage on to you as according to the royalmail it was succesfully handed to USPS. You are the one who takes weeks and in one case over a month to reply to emails....
The only nasty email I received was your filing the paypal complaint within 7 days of payment as I didn't reply to your email within the 2 days you requested. As it put the funds on hold of course I'd want them releasing before postage! And I don't post international items every day, I wait until I have a few to send as it's a special trip to the P.O to send them rather than going in my normal post collection, as well as filling out customs paperwork and insurance.
My ebay feedback of 1700+ should speak for itself. I'm really going to try and rip someone off over £25 with a turnover of £6k p/m.....
http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=fluffcat1&ssPageName=STRK:ME:UFS
THINGS DO GO MISSING. In the UK I loose approx 3% of items sent but always manage to claim back from the royalmail as they are INSURED like all my items are. Sometimes it takes 3 or 4 weeks, sometimes longer, but the do pay up. Minus postage costs though :-(
I post approx 50 items per week! I loose about 2! That sort of thing happens, and I'm actually better statistically for postage losses than the UK as a whole.
Now, if you want to do this in public, fine, I'll post the ref here and you can contact USPS on your own, or you can apologize and I'll look into claiming from this end and send you another set.
Lots of people here have bought from me and received their goods fine. Be careful how you slander me in a public forum where posting IP addresses are logged for all users...
Richard
ok... then this is a big misunderstanding....
I still have NOT recevied my items... nor an email from you as to what is happening...
I do not know you other than through our correspondence which has been very one sided...
So what am i to think...
history...on emails...
3/24 inquired into camera and back case...
4/28 apologized for not following up on purchase... as I stated I was called away... shortly after the initial inquiry.
4/28 made payment in error... 25 Us vs 25 GBP... waited for initial payment to be credited back to my account... which you denied payment on... thnak you
5/7 made correct payment via paypal... asked for email confirmation of date shipped with payment.
5/13 had not received a response on my email... so I emailed asking for an update.
5/16 received nasty email in ref to me taking weeks to respond... and expecting you to respond immediatley. asking to cancel complaint
5/17 responding to your email... I cancelled the paypal complaint... and asked politely for an update....
5/31 still had not received an update... so I emaile dasking for an update
6/2 still nothing.. so again i asked politellty for an update...
6/15 posted on this forum
I have not received anything.... Please provide me an update... at
concep86 @ yahoo .com
:lol: :lol: :lol: :shock:
Interesting
You forgot the email complaint you made to paypal just 6 days after sending the correct payment, my response via paypal to that offering a refund, and the several emails I subsequently sent that you replied to - I have emailed many times to [email protected] and have the server logs from exchange 2003 to prove it.
From you own logs you have given it just over 3 weeks to arrive to the US. Surface post ain't that quick you know and you were too cheap to pay for a courier service so what do you expect?
Check your spam filter etc.
Edit - you forgot to mention the reason for my 'long response' ( 9 days!) after payment was you had paid to my *old* email address from when you had first contacted me rather than my current address that I was replying from at the time and the one you so kindly plastered all over this group for the spam bots to find. Thanks. 2 can play at that game. Looks like you're gonna be on your own claiming from USPS.
Richard
We could go back and forth... on this...
I did not forget to include the complaint as i was detailing just the emails that went back and forth between us.
I did mention the complaint in the emails...
However, I did apologize to you for submitting a complaint on the 15th and did not reveive a response...
I am the one putting up the cash for my litlle item... and 25GBP although a small amount is still hard earned.
and i have beenn burned on ebay before.... so sorry if i require a little hand holding...
Where do we go from here... sounds like we just had some bad communication issues to resolve.. we are both honest hard working gents...
lets get past this please... I am willing to make a public apology on this forum... once I receive my items...
as i have stated previously in my emails... i am truly sorry for the misunderstanding....
Thanks...
PS removed emails from previous posts...
concep86
concep86 said:
fluffcat1,
I told you I would run into you again...
Anyone looking to buy parts for your phone DONT deal with Richard...
(email removed)
We conducted a paypal transaction on May 2... and after 1.5 months and some nasty emails I am out of 25GBP... and still have NOT received my camera and back case as promised in the transaction....
I submitted a complaint on Paypal... He emailed me saying that he was upset with me and that if I closed the case he would ship the items... so I did and he did NOt ship anything...
Very clever on his part... since now I can not go back to Paypal and open the claim again...
Note to anyone buying using paypal... If you have a complaint open... DO NOT close it until you are completely satisfied... with the outcome...
Once you close a case you can not open it...
Any Way... just wanted to warn everyone... looking to buy parts for their phones... Richard(email removed) is a CROOK.
Concep86
Click to expand...
Click to collapse
I have ordered items from fluffcat1 without problems. He kept in touch with me and gave me pointers on installing a camera on my SX 66.
Would definately buy from again.
I've ordered from Fluffcat as well. Always very good service, fast and extremely helpful. Just look at his EBay feedback! Surely this could have been sorted out in private.
I'll also go with supporting Fluffycat
Fast and good service for a replacement keypad circuit board for my typhoon and even gave me some money back for the damaged part, sent by paypal only days after I sent it back to him
I'll also go with supporting Fluffycat
Fast and good service for a replacement keypad circuit board for my typhoon and even gave me some money back for the damaged part, sent by paypal only days after I sent it back to him
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
I have not been proven a liar...
fluffcat1 can say what he likes... but I have not received my items nor have I ever received an email telling me that the item was shipped...
what do you think the 7 emails were an attempt to do... do you think I was simply stalking... **** I just wanted to know if he had shipped the items...
So for the moment, all my bases are covered....
nswafford said:
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
Click to expand...
Click to collapse
nswafford said:
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
Click to expand...
Click to collapse
I agree.
It may be an idea to edit your first post to have a less litigious subject. Something along the lines of "Delivery from fluffcat delayed, has anyone else had similar problems?".
And why have you put his email back into your posts. That really does seem childish to me.
concep86 said:
I have not been proven a liar...
fluffcat1 can say what he likes... but I have not received my items nor have I ever received an email telling me that the item was shipped...
what do you think the 7 emails were an attempt to do... do you think I was simply stalking... **** I just wanted to know if he had shipped the items...
So for the moment, all my bases are covered....
Click to expand...
Click to collapse
No, they are not. Lets see what you didn't do....
1: You didn't try using an alternative email address to email me incase either you or I was experienceing server issues. The free providors ( esp. yahoo and hotmail) randomly take to blocking domains if they are recently registered and / or not in their latest DNS list. The domain of the email you so kindly re-plastered over this thread was recently registered. This is one of the reasons I have moved away from a 'free' providor.
2: You didn't try contacting me via my previous email address where we were able to communicate albeit with long gaps for your replies.
3: You didn't try pm'ing me via this site.
4: You didn't try re-contacting me via ebay as first contact had been originally made.
Now, I don't know there is an issue unless I get told - I don't sit at a computer typing in tracking numbers all day checking if stuff has been delivered. All items are sent insured as I previously stated.
You don't want this sorting out it seems - you are just out to stir....with a different attitude on your part I would have been glad to handle the claim and send out a replacement camera module ( I have no free rear covers left :-( as I do when domestic items get lost / mislaid as the wait can be annoying for the claim to be processed.
I have not yet had to claim via the international process but domestic claims take upto 4 weeks ( and they pay the claim as stamps :roll: ) - so I think you need to contact USPS and find out their procedure as I am unwilling to help any further after your comments in this thread and petty re-insertion of my email into it for the spammers to harvest. (As I have admin status over my new domain I'll just set up another mailbox if it gets too much - thanks.)
Your ref is RI763769010GB. Good luck!
Richard
p.s thanks everyone else for the cheer squad! It's usually only the bad experiences people shout about. I appreciate it.
both of you are Guilty of the same thing
Cant we all get along ? Both of you made mistakes and have shown in this forum you are less than civized men. You are but children acting as they do. Both of you should forget the past and try to come to a compromise. As humans we all make mistakes and act on emotions and dont realize that airing your dirty laundry in public without looking at the big picture you show a side of yourselves that you should be embarrassed of. Now that you both should feel ashamed of yourselves(if you dont you should), lets come together and fix the problem. Be the men your parents raised you to be!!!
Re: both of you are Guilty of the same thing
kinmont said:
airing your dirty laundry in public without looking at the big picture you show a side of yourselves that you should be embarrassed of. Now that you both should feel ashamed of yourselves(if you dont you should)
Click to expand...
Click to collapse
Well thanks for lumping me in here but I didn't start it posting here in this thread...just defending myself against points incorrectly made that I was a crook which I am not. Someone calls you a crook in a public forum would you turn the other cheek and be the 'bigger man'? I think not. You would defend yourself, as I have done.
Richard
Hi fluffcat1
I am also an eBay seller and read this thread with interest. I can sympathize with your situation especially when getting a Paypal chargeback in such a short time. However, there are some flaws in your argument.
You are a UK registered seller. As such you are responsible for the delivery of the item. It isn't good enough to say "you pissed me off, sort it out yourself" or "it is with USPS, ask them" (not exactly what you said, I know). The purchasers contract with you was for delivery of the item to him, not to USPS. In the UK you would wind up in small claims and rightly so. You are coming across as being quite unprofessional and taking advantage of the fact the purchaser is US based. You also quote some interesting statistics. I do not believe your claim that loosing 2 in 50 is better than the UK national average. The actual statistics are 0.07% - see the following news item http://news.bbc.co.uk/1/hi/uk/3681547.stm for my references.
As I already stated I am an EBay seller too. However, a loss rate of 2 in 50 would be real trouble for us. We ship on average 120 items a day and that would mean we would lose about 5 a day. We don’t lose that many a month!
As for "with a different attitude on your part I would have been glad to handle the claim and send out a replacement camera module", that shouldn't be your choice, and in the UK it wouldn't be. You are responsible for that item and you have a duty to your customer to resolve it satisfactorily.
"Surface post ain't that quick you know and you were too cheap to pay for a courier service", eh, what about Airmail. You quote international signed for on your auctions but you don't mention that only covers surface mail. The difference between the two is small, for example a 1kg Airmail to the US is £10.00 while surface is £8.30. Did you explain it would take up to 6 weeks for delivery?
“I have not yet had to claim via the international process but domestic claims take upto 4 weeks ( and they pay the claim as stamps )”. I must imagine the cheques them send me when I claim for loss! They have never sent me stamps.
I am curious how you know the item is with USPS as tracking number RI763769010GB is giving no details at all. I was under the impression an International Signed for number would give the date it was collected from you and where it is with regard to processing. See these numbers for an example – RI537451069GB and RI537451072GB.
David.

Gtablet Support/Store - bad bad bad!

It would seem reasonable that you could buy a replacement power supply for a current product from the manufacturer wouldn't it? Start on Viewsonic's web site. Try using the store - ha-ha. Now call the number. Get referred to another number. Call that number - get referred to another number. rinse and repeat. Go to their website to the gtablet page. Read call this number 866-501-6405 for anything you need. Get referred to another number call that number - get referred to another number - rinse and repeat. Get frustrated - call their corporate headquarters in Wlanut, CA. Ask for the name of the president so you can send a letter. Get told they can't give it to you for security reasons - but it is on the web. Get hung up on. Sadly, I really like my g-tablet but this is an awful company to deal with. I wonder what will happen if I need a replacement battery - will I be told to go to Radio Shack to find something that fits (like I was told to do for the power supply)? I'm really enjoying the g-tab but I can tell you that when it comes time to replace it, it won't be with another Viewsonic product. Anyone can sell you something - it is how they support it that separates the good companies from the bad. I feel better posting this and maybe someone has had a better experience but looking at the struggles here to get power supplies and docking stations, I'm going to guess that no one has much good to say about dealing with Viewsonic. Surprise me!
Unfortunately I will have to agree. Since day one the support has been far less than you would expect. There have even been times when they have referred to XDA to help out. Basically US Merchants buys from China, Viewsonic buys from US Merchants, and no one really know who's supposed to support it. I will have to say that's the beauty of open source and some of the people that are here. More times than not you can get support right here if you don't mind doing a little digging. I've only been playing with android's for about 8 months now and know more than I ever needed or wanted to all because of XDA.
But honestly, isn't that the way we've become accustomed to support? No one ever calls Microsoft anymore, we use Google.
It's truly a shame that you can't get a straight forward answer when trying to replace something so simple. I apologies on behalf of the business owners that still give a s**t.
it2steve said:
But honestly, isn't that the way we've become accustomed to support? No one ever calls Microsoft anymore, we use Google.
Click to expand...
Click to collapse
That is because half the tech notes for MS are "Can not be found" when it comes to errors and such
Google search allows you to reach out to users who no these things first hand. That is why I always make a point if I can not find an answer to a question, even on line and I finally figure it out myself to post it somewhere so someone else can be helped by it.
I did that here on XDA and getting ADB to work on my win 7 64bit system. All the help was on 32b this and that. I finally figured it our myself and wrote a tutorial for others that "will" need it.
Viewsonic is a very big company that is dabbling in android based tablets that at least with thegtab did not design. I would also argue that the cost/price is such they don't really know where this is going.
same with all the other tab makers save on, the apple. Think about apple's model with iTunes, what I call a consumption model. They can actually give away the ipad at cost because they can get it from the model.
now in order for company's like viewsonic to compete they need to provide all accessories and have a hook. We know from the official viewsonic Rep that they are thinking about some kind of development site, makes no money and meanwhile Steve has to bring in accessories because viewsonic dropped the ball. So yes, basically unsupported. A lot cheaper for the hardware though.
I don't see another development site as a good thing. Viewsonic needs to spend its energies on marketing the apple way or just stick with monitors. Maybe they look at the gtab as a monitor. But we know that can't be because the screen is not in usual viewsonic quality. I'm sure they saw the ztab as quick entry and OEM'd, it.
I've got to agree..
I've been trying to find a source for the mini-vga cable for the ViewPad 10. Support told me to go to Best Buy. When I pressed them on exactly what to purchase they admitted they did not know and that Besy Buy probably did not carry them. Support handed me off to the parts dept.
Parts pointed me to a cable designed for the Viewpad 100, which was a product released in 2001. When I asked if he was sure if they cable would work, he said "probably". When I noted the website said the product was 'out of stock' he said "order it anyway, that will tell us we need more". Since the conversation did not exactly instill my confidence in the parts dept I did not order the $20 cable.
I'm still looking for a mini-vga cable for the ViewPad 10 if anyone can point me in the right direction.
Craig

WOW eBay is bad.

I was about to get this thing, I had been waiting quite some time in front of my comp for this sale. I noticed a little lag, figured it was just because of my Macbook's recent permissions issues. So then the sale price hits, and eBay slows to a crawl. now, that might have been foreseeable years ago, but it's almost 2012 and large online businesses should know by now to prepare for bandwidth issues during sales around Christmas.
so anyway, the sale hits, and I hit add to cart, and nothing happens. crawl, crawl, crawl. so then I finally get the cart to open after about 15 mins or so, with the 16 GB version in it, and I click again for the 6th or 7th time on the 32 GB for me, to add it. after another few minutes, the cart opens, with both touchpads in it, and tells me that they are both UNAVAILABLE. despite the fact that I had had them in the cart and was signed in, eBay's sytem sold them anyway.
now, if I was at a Best Buy, and put something in my cart on my way to the counter, but then got delayed by someone walking slowly through the aisle, do you think a Best buy employee would take an item out of my cart and sell it to someone else? unlikely, unless they wanted to get fired.
this was all on my school's T1 connection btw. just tested at 75 down, 40 up. every other site is running flawlessly but failBay.
They had like only 2400 ish of the 16gb and 2500ish of the 32. Sad... Couldn't process payment either.
Took me almost an hour and many, many failed attempts but I was able to snag 32 GB honey. Now anybody know where I can find the accessory kit that was supposed to be available with the touchstone charger and keyboard? It's not in HP's store or elsewhere on eBay that I can find.
I was able to get a 16 in my cart, but when I went to check out I got the error it wasn't available. That was at 6 past the hour.
So much for employees only today and public sale tomorrow.
All this demand and excitement should show HP there is room for another pony in the tablet race. Hopefully when they make their next webOS tablet they do it right, and do something crazy like market it and advertise that it exists.
Sent from my Galaxy S II (i777)
I got a 32 gb model which is what I was aiming for.
When I hit Buy It Now it wouldn't go through so I manually changed the address bar to ebay.co.uk instead of ebay.com and it went through with no problem and I got my payment confirm email.
Ebay must have been hammered.
Had to use the Canadian ebay site to get a 32gb touchpad.
Sent from my SPH-D700 using xda premium
I tried for both a 16GB and 32GB exactly at 6pm Central Time and no luck ... zip ... nada. I wanted to gift the 32GB and use the 16GB as a back up since I'm tinkering a lot with mine. I heard at another site that the servers crashed and that they might have more in stock. I'm still refreshing the eBay page.
all the sold items are from people in pacific time....hmmm.
via EVO.
How exactly is this eBays fault? This **** always happens whenever there is something a lot of people want. When I purchased a few dozen TouchPads from the HP SMS It was a lot worse and I was double charged a few times.
Its also quite amazing seeing all those pathetic buyers leaving Negative feedback to HP for charging 19 for shipping. As that was what HP was charging on its SMS page.
I spent an hour and a half trying to buy 2 of them, even called up ebay!! And no luck -__- so furious!
Sent from my SAMSUNG-SGH-I727 using xda premium
I managed to get myself a 32GB but i got it at the loss of my F5 key. Poor button got worn down to the contacts lol. It took me about 40 + minutes for the whole process.
Sent from my PG86100 using Tapatalk
Falkner09 said:
I was about to get this thing, I had been waiting quite some time in front of my comp for this sale. I noticed a little lag, figured it was just because of my Macbook's recent permissions issues. So then the sale price hits, and eBay slows to a crawl. now, that might have been foreseeable years ago, but it's almost 2012 and large online businesses should know by now to prepare for bandwidth issues during sales around Christmas.
so anyway, the sale hits, and I hit add to cart, and nothing happens. crawl, crawl, crawl. so then I finally get the cart to open after about 15 mins or so, with the 16 GB version in it, and I click again for the 6th or 7th time on the 32 GB for me, to add it. after another few minutes, the cart opens, with both touchpads in it, and tells me that they are both UNAVAILABLE. despite the fact that I had had them in the cart and was signed in, eBay's sytem sold them anyway.
now, if I was at a Best Buy, and put something in my cart on my way to the counter, but then got delayed by someone walking slowly through the aisle, do you think a Best buy employee would take an item out of my cart and sell it to someone else? unlikely, unless they wanted to get fired.
this was all on my school's T1 connection btw. just tested at 75 down, 40 up. every other site is running flawlessly but failBay.
Click to expand...
Click to collapse
ok dude..
bit you DO realize, that eBay is an AUCTION plattform?
dunno where you live and what you experienced till now... but they're no regular shopping site like you seem to misunderstood ..
eBay too is first come first served.. and holding them responsible for not guaranteeing you one EVEN THOUGH you had them in your cart... sry .. but srsly? first-time ebayer?
if you followed this whole Touchpad-madness from the beginning you should have known what to expect.. otherwise you were just unprepared ..
as it was only expected to mass-kill servers again..
then again.. you should have completed ONE order at a time.. do you could have had one now instead of nothing maybe?
just for the next time..
oh and congratulations to everyone who joined the club of TouchPad-owners
People probably had the ebay page with everything ready to go when it began
YoMaMa7467 said:
I managed to get myself a 32GB but i got it at the loss of my F5 key. Poor button got worn down to the contacts lol. It took me about 40 + minutes for the whole process.
Click to expand...
Click to collapse
Same here. I was able to snag a 32 after about 45 min of refreshing.
I am not sure why anyone would be surprised that ebay checkout would be dicey on this deal. I considered trying to get in on the action, but went to bed early instead. I snagged a 16gb in the original HP firesale and have been very happy with it.
A few have commented that the demand for these touchpads at $99 and $149 should make HP reconsider the platform. HP cannot make a profit at that price point. Take the Kindle Fire as an example. It is estimated that Amazon is losing money on the Kindle Fire. They intend to make up the profit on the sale of books, movies, and apps. If Amazon is losing money at the $200 price point on a 7" unit with a stripped down feature set, what price would HP need to get to break even on a 10" touchpad? HP would probably need to charge at least $300 just to break even, and maybe $350-400 to make a profit. Add to that the fact that HP is not a media sales company. Apple has itunes and Amazon has its media empire. Apple and Amazon have the infrastructure to make tons of cash on the sale of apps and media. HP has no such outlet. They are purely a hardware manufacturer. Add to that the expense of running and developing your own OS and you have a recipe for failure.
The other hardware manufacturers like Samsung, Asus, etc are using Android and therefore saving a boatload in software development costs. Therefore they can price thier devices a bit lower than HP and make a profit.
Bottom line, the touchpad at $499 was a complete joke. At $299 it may have been viable - but HP would not be able to make a profit on the hardware and they do not have the infrastructure to make a profit on the sale of books, media, and such.
How I scored 2x's 32gb Touchpads, last night...a pay by play.
I'm not trying to troll here, or get flamed for this post, but I don't see Ebay as the bad guy here...or HP.
Ebay's not bad. Neither is HP. Don't be bitter if you didn't get lucky or prepare.
Here are a few thoughts. I'm in south England and was lucky enough to get (not one, but) 2 32gb models. But I expected the sales rush and made proper preparations. I mean, the way this was publicized, even if only 1% of the US population (excluding the rest of the world, mind you) was interested then there were somewhere in the neighborhood of 4 million people trying to get on that auction. Knowing this, like I said, I made some preparations. Maybe these steps helped, maybe I got lucky, maybe I made a deal with the devil...but the moral of the story is that I gave it thought, prepared as much as I could, and got exactly what I was hoping for...here's how it went down. [auction began 12:00AM local time]
1. (9:00PM local time) I powered down my laptop for about 2 hours, to let the processor and mb cool down (I know, probably excessive, but I really wanted a pair of pads)
2. (11:45PM local time) I turned off my wifi adaptor and connected directly to my router with an ethernet cable (my housemate offered me his 20 meter cable, but I opted for my 2 meter cable...again, probably overkill: worrying about signal reduction and loss over an additional 18 meters of ethernet cable)
3. (11:48PM local time) I manually killed any programs and processes running in the background at reboot. If I didn't need it for the browser for this auction, it was terminated. Why waste processing power on ObjectDock or WinAmp?!
4. (11:49PM local time) I deleted my cache, browser history and cleared all data in my browser and killed a few unnecessary browser extensions (again, why did I need them last night?).
5. (11:52PM local time) I logged into ebay, and opened the HP store and the touchpad stores in spare browser tabs about 10 minutes before the auction prices dipped. (This probably didn't increase my chances of being effective, but it made me feel better that I could see the auctions.)
6. (11:54PM local time) Possibly the most effective measure was copying the URL for the auction I wanted to get in on to the clipboard (I assume we all know CTRL-C, here). This was helpful when the REAL traffic hit.
I had absolutely NO problem loading the site, until 1 minute after the price change (12:01AM local time). Then all hell broke loose. I assume there were several servers in the Ebay server bays that literally almost caught on fire last night (ok, maybe a bit of literary hyperbole there). I clicked to add a (first just 1) 32gb pad to my cart. I was taken directly to the pay for my cart-page...but then I decided that my wife would probably appreciate one for her bday in a few months, so I decided to damn the torpedoes and go for broke (12:03AM local time). When I went back however, was when problems started popping up. The servers weren't returning data...basically it was an admin's worst nightmare. There would've been nothing they could do even if they had been watching it happen. Here's where #6 was handy, I popped open a new tab and with CTRL-V pasted my destination URL. Working as frantically as a xmas-elf high on meth on xmas-eve, I had to rinse and repeat this step a few times (now we're up to about 12:05-7 local). I had a strategy for reloading the page, too. I noticed before the prices dropped that the site either loaded in about 1-1.5 seconds or it took up to a minute, and had a tendency of crashing (message: no data returned from server). So after several reload/wait half a second cycles I managed to get 2 of those bad-boys in my cart, and immediately paid for them.
End of story. Sorry that got so long, but I'm long winded...
Anyway, sorry to those who didn't make the preparations or have the luck that I did. Like I said, I dunno which it was...but IMO the prep paid off.
I had three phones two computers both connect to a t1 server and I was unable to buy the 16gb version at all! Ended up just getting the 32gb instead and it took 20 min to order it.
Sent from my HTC Sensation XE with Beats Audio using xda premium
I friggin had one and stupid payment site kept messing up. By the time I got to confirm payment it deleted the items!!
This was a cluster ****.
Sent from my SGH-T989 using XDA App
Puenos said:
ok dude..
bit you DO realize, that eBay is an AUCTION plattform?
dunno where you live and what you experienced till now... but they're no regular shopping site like you seem to misunderstood ..
eBay too is first come first served.. and holding them responsible for not guaranteeing you one EVEN THOUGH you had them in your cart... sry .. but srsly? first-time ebayer?
Click to expand...
Click to collapse
long time ebayer actually. which is why I know that its NOT just an auction platform. the sale last night was, in fact, from the STORE section of the site. i.e, the regular shopping site.
As for the cart thing, yes, they should be guaranteeing people products if the item has been placed in their carts. that's what first come, first served actually means. It means I actually got there first, and got the item, yet ebay then sold it to someone else just because their own site was lagging.
as for the site ag, eBay is indeed responsible for that. it's a business' responsibility to make sure it is prepared for its customers, not the customer's responsibility to redesign the store.
Falkner09 said:
long time ebayer actually. which is why I know that its NOT just an auction platform. the sale last night was, in fact, from the STORE section of the site. i.e, the regular shopping site.
As for the cart thing, yes, they should be guaranteeing people products if the item has been placed in their carts. that's what first come, first served actually means. It means I actually got there first, and got the item, yet ebay then sold it to someone else just because their own site was lagging.
as for the site ag, eBay is indeed responsible for that. it's a business' responsibility to make sure it is prepared for its customers, not the customer's responsibility to redesign the store.
Click to expand...
Click to collapse
Its a calculated business risk. Should Ebay pay to have enough server capability and bandwidth to handle an event (and the traffic that comes with it) that happens maybe once a year?
Then answer is an emphatic no. That would be a colossal waste of money. Will that decision piss some people off? Sure. For the great majority, though, they will either A) get a Touchpad, or B) Understand that these things happen with a popular product (especially since we JUST saw it happen 4 months ago). You seem to be in category C. and Ebay is betting that the lost goodwill from those in category C. will be less than the cost of paying a ****-ton for servers and bandwidth.
A perfect brick and mortar example would be that you are essentially saying that Toys R' Us should buy three buildings for every store. One to house the store as we see it now, and the other two that the open only around christmas to shelve all of the tickle-me-elmos that are demanded at that time. These other two buildings would remain empty and unused the rest of the year. I am sure you would agree that this would be a horrible waste of capital and whoever suggests it should be fired.
Oh and to respond to your best buy analogy, I just want to let you know that there are a TON of reports out there about customers grabbing items out of the carts of other customers on Black Friday, so yes it does happen.
Point is, you are frustrated that you didn't get one, this is understandable. But you got greedy and got burned. Sucks, but there it is.

Nexus Gold 64GB - DAMAGED PIXEL

The BLEEP!
Just opened my package and noticed the bottom right corner literally a perfect 2x2 square of white/blue pixels.....PISSED!
I turn on the display and they change to red and jump around with each press...-_-
Excuse the photo quality (Taken with Blackberry Classic)
I call Google...and the fool in whatever country is asking me for my "Legal Zip code" ...I have never been asked for my "legal" zip code..............
So annoying.
I had to get belligerent after I asked for a supervisor twice after he tells me what he thinks the supervisor will or will not do, MFér I didn't ask you what the BLEEP you thought.....
She gets on the line and I provide her the same zip code and she "sees" the zip code on my account..aww ok...cool....verify my card info and now I await the "replacement order" - instructions on how to return the phone back etc......ugh I am so irritated.
What a JOKE! Companies and this You’ve ordered a replacement from the Google Store. The replacement order may appear as an authorization (AUTH) on your credit card but you will not be charged for the device, tax, or shipping, under normal circumstances.
ALL purchases are temp auths until the merchant post....so inconveniencing ! Essentially charging excess over $1000 for a faulty device!
Gone are the days of sense. I shouldn't have to charge my device, or be without a device especially when the device itself is damaged upon delivery, ship out the replacement and return the damaged unit. So much for service.....I am beyond pissed right now with FOOGLE. They make things so difficult, I am pretty sure the numbers of people who had frauded or tried to scam are minuscule, why not do a pre auth charge form where if we dont receive device in X amount of days you will be charged THEN not before holding up my money for your business error....pathetic....
this is gold.
Instead of being belligerent with Google customer service, why don't you understand RMA protocol. If you looked around in threads and see other people's experience (including myself) it's flawlessly easy to take care of and not inconvenient at all. All you had to do is give them your zip... or ever easier the order # so they can pull up the order. You're taking this experience way out of proportion.
Anyways it worked out so good for you.
your thread from January 4
http://forum.xda-developers.com/nexus-6p/help/huawei-return-policy-t3285583
sounds like some lies mixed w some fish going on in here
Being a **** to some minimum wage worker is not necessary.
Sent from my Nexus 6P using Tapatalk
Lol this is going to be fun to follow. Subscribed!
Your getting another device so technically, you will have two. They put a hold on it so if you decide to keep both, they will charge you for it. They can't just go back go a previous charge and put a charge on that. That will be fraud. It's a simple hold. Sounds like OP wants attention.
I wish I can listen to that phone call.
Sent from my Nexus 6P using Tapatalk
I don't really see the point of this thread. It's also unclear how this relates to the thread you posted just 4 days ago in the Q&A forum with a similar issue?
Either way, this doesn't belong here.
Closed

Change.org, Compensation for Galaxy Note 7 Owners,

Compensation for Galaxy Note 7 Owners. Sign the petition if you guys can.
Change.org Link:
https://www.change.org/p/samsung-compensation-for-galaxy-note-7-owners
After reading that laundry list of those dema---errr requests I feel pretty confident that it ain't gonna happen but I suppose we'll see what happens.
br0adband said:
After reading that laundry list of those dema---errr requests I feel pretty confident that it ain't gonna happen but I suppose we'll see what happens.
Click to expand...
Click to collapse
Chances are slim, but hey never hurt to try right? You never know!
I'm the person who started that petition.
Being an ex-N7 owner and now S7 Edge owner, I was on several forums and the most common demand was the ability to upgrade to the next Note without a penalty or a free Note altogether. So the $1000 is an estimate on what it would cost for a free Note, case, and screen protector. Do I honestly think Samsung will do it? No. However that doesn't mean we can't ask. In fact we should request something COLLECTIVELY so they understand it's not just a few sporadic groups complaining.
Basically if you don't ask, you will most likely get nothing. If you look at the petition, I've added updates showing how Samsung is considering an upgrade option for those affected by the recall. Is this because of the petition? I have no clue, but they know it's there and they know the number of signers is growing..... because it's also posted on their forum.
Even if you don't agree on the petition verbatim, please SIGN & SHARE. The more support we have, the more it will encourage them to step up and make the options better for us.
jealbr75 said:
I'm the person who started that petition.
Being an ex-N7 owner and now S7 Edge owner, I was on several forums and the most common demand was the ability to upgrade to the next Note without a penalty or a free Note altogether. So the $1000 is an estimate on what it would cost for a free Note, case, and screen protector. Do I honestly think Samsung will do it? No. However that doesn't mean we can't ask. In fact we should request something COLLECTIVELY so they understand it's not just a few sporadic groups complaining.
Basically if you don't ask, you will most likely get nothing. If you look at the petition, I've added updates showing how Samsung is considering an upgrade option for those affected by the recall. Is this because of the petition? I have no clue, but they know it's there and they know the number of signers is growing..... because it's also posted on their forum.
Even if you don't agree on the petition verbatim, please SIGN & SHARE. The more support we have, the more it will encourage them to step up and make the options better for us.
Click to expand...
Click to collapse
Hmmm, hitting the 1,000 mark real soon.
Oh absolutely, let Sammy hear what's up. Shoot, spent $1k and exchanging a lower end device? The loyal customers def. deserves something better IMO.
Hmm, maybe a class action lawsuit?
Samsung is doing what they can to handle the situation, with refunds and exchanges and even some credit towards future purchases (in amounts they feel are adequate) but if a bunch of people continue to press them for more and more and more it's just going to hurt them more and more and more as they're trying to resolve things.
They probably look upon such requests or petitions and attach some level of understanding towards the consumers who are affected by this whole fiasco since it started and they will do their best to settle things.
Jumping on a bandwagon heading into a situation that is already on fire (pun intended) isn't actually helping, but that's my personal view on the situation. Samsung simply cannot be expected to be "OK" with the loss of all the money from all the defective devices that were manufactured and should be returned + all the money they're losing from the lost sales of millions more units that will never be made (but were projected sales) + all the money they're going to have to spend to keep the recall in place till all the units they can get returned do actually make it back to them + all the money it's going to cost them to destroy all the units that get returned + all the money for all the devices they're using as exchange units that now won't actually be sold + legal fees + the cost of the booths in the airports they're putting up + more and more and more... not to mention the hit to their reputation which can't be expressed as a monetary cost + the hit to their stock price as that reputation sours more and more each day no matter what they try to do to gain some level of control over this entire situation.
And then some people think because they owned a Note 7 that they feel like they should get a big discount on the next flagship device from Samsung in 2017 or that perhaps on some level they feel they should get it completely free too.
This is a lose-lose-lose-holy-crap-we've-lost-so-huge situation for Samsung and it's not going to end anytime soon, unfortunately.
After all this, I'm not saying customers don't deserve to be compensated for time and effort and the hassles of dealing with this, I'm saying that sometimes people - especially large groups of people - just go a bit too far in their demands and requests, this could eventually be one of those situations.
br0adband said:
Jumping on a bandwagon heading into a situation that is already on fire (pun intended) isn't actually helping, but that's my personal view on the situation.
[snip] not to mention the hit to their reputation which can't be expressed as a monetary cost + the hit to their stock price as that reputation sours more and more each day no matter what they try to do to gain some level of control over this entire situation.
[snip]
.
Click to expand...
Click to collapse
Problem is, they've had my money for a couple of months and supplied me with (according to them) two dangerous devices, then completely stop responding to phone calls, emails, tweets.
They've scheduled someone to come to my house to collect it at a date and time when I'm not here, but attempts to get through to them also fail.
They haven't responded to questions about the refund process in general, nor about how we can get refunds for 3rd party accessories where the retailer won't accept the return. Amazon were great (though charged me P&P), but I have other bits (Brodit car adapter, for example).
I've just initiated a credit card chargeback so that I at least get a refund.
Unfortunately for Samsung, those who are reasonably high net worth can afford to pick and choose brands, and the replacement TVs, washing machine, fridge etc all won't be Samsung since they've proven they can't provide even a basic level of customer service.
Another set of brands that set themselves apart, http://www.bbc.co.uk/news/business-35301019 - those I won't buy from either since, again, and regardless of 'fault', they've proven they can't provide the level of service that customers need.
You're absolutely correct in how things are being handled overall and I'm 100% certain that the recall (both of them) and the refunds/exchanges/etc - especially in situations where people did surrender a previously owned device so they could essentially be without one entirely if they return the Note 7 they currently own) - could be dealt with better. I've been reading reports in the past 24 hours of some basically scummy ways that customer concerns are being addressed with respect to returning the devices worldwide and it's pretty disheartening when the end user is just trying to do the right thing themselves and they encounter a brick wall of sorts even so.
I hope it all works out for everyone and it doesn't kill Samsung to such a degree that they never ever produce another device like the Note but I'm leaning to the direction that they probably feel the Note brand is now so forever tarnished they may just drop it entirely, even as a branding label on the tablet line too.
Was just saying in another thread that it's somewhat odd that no other company over the past 5 years or so since the original Galaxy Note has appeared ever produced a device that could match it or even come close because of the Wacom hardware Samsung was smart to choose.
If there was ever a time for any company to pounce on this market - and it's a huge one considering how popular the Note series has been so far - this is it.

Categories

Resources