Hey all,
my mom just bought an evo 3d and is trying to get her exchange account to work on her phone. I have tried hundreds of times to set it up for her and I have made some progress. I get to the point to where it says that it is syncing but after a short time the mail app forcecloses. Has anyone else had an encounter like this. I have set up different android phones on this server before and never had an issue. I have even set up my evo on this server and it works fine. any advice?
I haven't had any difficulty setting up my exchange account. Have you tried clearing the data on the Mail app?
Im pretty confident its her exchange account. thank you for your reply.
Related
I'm wondering if anyone has any suggestions for me. I have a Fascinate which has worked fine up until I did a factory reset. I did this reset after picking up the Froyo update. The phone and calendar worked fine after getting Froyo, it was only after the reset that the exchange calendar stopped showing events...
I have never rooted or otherwise messed with my phone. It has picked up any available OTA updates and is running 2.2.1 and build ED04.
Here's some more info:
My corporate exchange calendar refuses to show any of my calendar events (but fortunately exchange email is fine).
I have been through multiple levels of support at both VZ and Samsung. I have also received a replacement phone from VZ (which behaves exactly the same).
No other Andriod phone hitting our exchange server seems to have this problem. I'm in our IT department so I know that all the account config settings are fine.
As I look at the timestamp for the corporate calendar it seems current but the calendar remains empty.
Both VZ and Samsung simply told me to use Touchdown as a "solution". I'd really, really like fix this and go back to using the stock calendar.
Any suggestions out there?
Welp, im just wondering all over today and i saw your question with not much of a response so i figured i'd throw in my "2 cents" as to what has solved that for a few people i work with.
First thing i'd like you to try (if you haven't already) is removing your account and creating your account again from scratch.
If that doesn't seem to fix it check and see if your calender events and such are going to your exchange moto calender...not google (Google doesnt sync with the Exchange were moto does)
All else fails, touchdown isn't the "stock" app but by standards, it's very effiecent and works just as well as the stock!
Sorry i couldn't be of more help, but i would love to know if any of my 2 suggestions above solved your problem, or if you've already done both and it still fails!
Best of Luck!
Same problem here...
On Friday, June 24th, while I was traveling on business I discovered to my horror that all of the corporate calendar items on my Samsung Fascinate suddenly disappeared and will no longer sync with my Exchange server. Almost a month and a half later, and I still can't find a solution. My corporate emails and contacts are still coming through like always, but it just won't sync the calendar anymore, even though the spinning disc beside the calendar indicates that it is. I've re-booted the phone, double-checked all of the settings, and even uninstalled and reinstalled the link to my Exchange, but always the same result: I can get my email and contacts, but not my calendar.
After all of my DIY ideas failed, I called Samsung's toll-free customer support number, and to her credit, the representative was very friendly and personable, but honestly, she was not very knowledgeable. I explained to her that my Fascinate suddenly lost all of my work calendar data and won't re-sync, even though my contacts and emails are still coming through. Her first question was what operating system I was running on my desktop at work. I told her that I'm running Microsoft XP, but I felt that it was necessary at that point to clarify that I don't sync my Fascinate to my desktop computer-- it syncs to my account on my employer's Microsoft Exchange, so my data gets pushed to my Fascinate through the Exchange server 24/7, even when my desktop computer is shut down. It took a little more explaining before she finally grasped it, but in the end, she agreed that the operating system was not relevant to my calendar sync issue. But then she asked me what version of Microsoft Outlook I'm running. Again, I was more than happy to give her the information that she requested (Outlook 2002 SP 3), but I felt compelled to explain yet again that the shell programs on my desktop doesn't matter, because my Fascinate syncs to Exchange (2003), and not to my desktop. I was respectful and patient, but unfortunately, there was simply no way to get her to comprehend that my desktop computer has nothing to do with the problem, and her parting advice before ending the call was that I must upgrade my Outlook to resolve the syncing issue. Face slap. When I told the IT director what she said, all he could do was laugh. I wish I could do the same. I'm very frustrated, because I really depend on my phone to manage my work calendar, and a few weeks ago, it worked perfectly for over six months. Like the OP says, none of the other Android/Fascinate who share my Exchange server are having syncing issues with their corporate calendars or other features.
When I went to a Verizon store, the rep listened to me, skeptically double-checked all of my settings, and then, stumped, suggested the nuclear option: reset the phone to the factory settings. I don't want to do that, for two reasons: one, it would take me days to reinstall all of my apps, data and media files, and two, I don't think that it would work anyway. According to others on the internet who have reported the same problem, even a replacement phone hasn't fixed the problem. So with that in mind, I again uninstalled my corporate account, and had the IT department delete my Exchange account as well. Later, we both re-established the account, and it still didn't work.
Finally, last night, the 2.2.2 update was pushed to my phone, and I thought, "Yes! At last, this could be the fix I've been waiting for!" But no such luck. Calendar still empty, and won't sync. I'm very disappointed. I need to access and manage my calendar while I'm on the go, so this is really affecting me. If anyone comes across the solution, PLEASE post. Thanks.
GQMoneySmooth,
I we must have been talking to the same reps at VZ. They could not get their mind around syncing directly with exchange.
I still have not found resolution to this problem either. I have even been lucky enough to have VZ replace my phone with another fascinate. Still the same problem.
I have installed Touchdown as means of getting my calendar info. It works but I HATE it.
I came really close to rooting and installing another ROM on my phone but I just don't have the time or energy to do this now. Minimally it IS functional...
Good luck and maybe someone smarter than us can figure out a way to get the native calendar working!
Strange missing emails. Since yesterday various emails have disappeared form my inbox on my EVO 3D. Normally my inbox on my desktop and on my phone look the same. For example this morning I deleted the exchange account on the phone, then remade it. Everything downloaded correctly, by the time I got to work I was missing 2 emails. Now in the afternoon I am missing 8 emails. No rhyme or reason. we have rebooted the server and I have tried every combination of settings on the phone. Does anyone have any ideas? TIA
mattxm47 said:
Strange missing emails. Since yesterday various emails have disappeared form my inbox on my EVO 3D. Normally my inbox on my desktop and on my phone look the same. For example this morning I deleted the exchange account on the phone, then remade it. Everything downloaded correctly, by the time I got to work I was missing 2 emails. Now in the afternoon I am missing 8 emails. No rhyme or reason. we have rebooted the server and I have tried every combination of settings on the phone. Does anyone have any ideas? TIA
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How old are the emails and how many days do you have exchange set to sync?
I have only checked back a few days so I am not sure about anything older. My phone will show say 20 emails in the morning, and this matches my inbox for outlook. Then 2 hours later I will check it and my phone will be missing 12 emails. Even if I sync they don't show up and never do. They are just gone, they are still in my outlook, even outlook web. I have the sync setup for 30 days right now but have tried 7 and 5 I think. Have also deleted account and reestablished a few times. Everything will sync up and look good for say half a day and then emails start disappearing. About ready to do a hard reset. What do you think?
Reset the server again and reestablished the exchange account on the phone. Everything was good until about 2:30 today. Now i am missing 11 emails... Maybe I should shoot the phone with my 357?
Lost everything but one email today. Everything is on my computer but just disappears off the phone. Can't figure this out...
I wish I had the expertise to help you further but I am stumped as well! Is there anyone else in you office that maybe has an Android phone? You maybe can check their settings against yours to see if they match!
Thanks for your help. One other guy has Android and has no issues. I think it is the phone. I will try a hard reset over the weekend and let people know if that worked.
No luck with the hard reset. also borrowed a friends Samsung and set it up with my email and no issues. sprint is sending a replacement phone in the next day or two. I will let you know if that fixes the problem?
Ok, went to sprint service center, they ordered a phone for me. One week later, phone shows up. I get home reset all my stuff and am excited this is going to fix my problem. Next day go to work, sure enough early afternoon Emails start disappearing. I am ready to shoot this phone. Also had the IT guys download and install the software to manage the wireless accounts on the server. had them delete all my accounts and reset them.
still having the same problem... Help
mattxm47 said:
Ok, went to sprint service center, they ordered a phone for me. One week later, phone shows up. I get home reset all my stuff and am excited this is going to fix my problem. Next day go to work, sure enough early afternoon Emails start disappearing. I am ready to shoot this phone. Also had the IT guys download and install the software to manage the wireless accounts on the server. had them delete all my accounts and reset them.
still having the same problem... Help
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Sounds like possible an issue with HTC software. What app are you using? Have you tried another one.
Sent from my PG86100 using XDA App
OK, I have narrowed this down but still no fix. I experimented by not opening my outlook and just worked out of outlook web access for two days. NO MISSING EMAILS. WTF!
Went back to using my outlook and started loosing emails again.
Check all your settings in outlook. Is Outlook only keeping so many days of emails. Since I've never messed with Exchange, I'm not sure how it works, but it could be because outlook imonly shows so many days of emails if set that way, or maybe the app is set to only show so many days.
Sent from my PG86100 using XDA App
Started having this problem today w HTC Titan. Google email acct keeps asking for the password. To verify it's correct I logged into it on PC but it won't sync on phone. I deleted and recreated the acct but no luck. Anyone else experience this?
from Titan on XDA Windows Phone 7 App
Not sure about Google, buy my Live/Hotmail account did this on my phone, but it corrected itself after about a day. Hasn't acted up since. My friend's LG Quantum did it too, but also cleared up after a day.
I would just wait and see if it comes back up. For whatever reason, the email will flake out on these phones and then come back up. Fortunately, it doesn't happen often.
This happened to me in Winmo 6.5.x, wait a day and try again.
This is definitely an issue with gmail. I have seen reports of this happening with people connecting to gmail on Android using the Exchange client as well as people using Outlook and lots of other programs.
Some people report that disabling SSL on your gmail account fixes it. Others say a more complex password fixes it. I havent found either useful.
You can always go to this webpage: https://accounts.google.com/b/0/DisplayUnlockCaptcha and enter your details. It always makes things work immediately for me.
Thanks. I turned off and on and so far so good.
from Titan on XDA Windows Phone 7 App
Hey Guys, I was wondering if there were any ideas as to why I am having trouble with my Corporate Sync (Exchange account) on my Droid x2 running Eclipse 2.1.
Everytime I put in my credentials to set up the account, it tells me it cannot connect. I have tried many times and I know I am putting in the right info and I have also had success on other ROMs so I'm wondering if this one is different.
I love this ROM which is why I wanna stick with it! But I need my company email on it.
Thanks!
sgrau07 said:
Hey Guys, I was wondering if there were any ideas as to why I am having trouble with my Corporate Sync (Exchange account) on my Droid x2 running Eclipse 2.1.
Everytime I put in my credentials to set up the account, it tells me it cannot connect. I have tried many times and I know I am putting in the right info and I have also had success on other ROMs so I'm wondering if this one is different.
I love this ROM which is why I wanna stick with it! But I need my company email on it.
Thanks!
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Click to collapse
Does your company use Microsoft Outlook? Outlook and some other email programs have protocols that can be set to redirect emails from that account to another. I had the same problem when trying to link my school email to my phone. Now I have my school emails forwarded to my Gmail account so I can keep up with them.
Sent from my DROID X2 using Tapatalk 2
My company uses outlook and corporate email always worked for me on eclipse. Choose exchange and then you have to have your info from your work. For example my company you had to have the s after https:/ ask your It person and make sure path is correct. I used it on every version of eclipse.
I def had issues way back on Stock where my corporate sync stopped. I eventually purchased enhanced email a while back and that worked where stock didn't.
To prove you have the details correct, you can snag a free email client from the Market and make sure it's okay. This'll prove it's not eclipse per say, but the program it's using.
I know this is a old thread but I ran into the same problem on my x2 running the stock os. The link provided below fixed the issue. You have to create a gmail corporate sync account first and then change the settings to your corporate account settings and then it works
Hope it helps someone else.
http://www.droidforums.net/forum/droid-3/159280-corporate-sync-cannot-connect-server-3.html
Every time I try to sync the Microsoft hotmail on the account & sync it tells me that sync is currently experiencing problems that it will be back shortly. is this going on for anybody else or is it just me. I'm trying to sync with Microsoft hotmail not the pop3 but with the exchange. Please any help gladly appreciated.
Sent from my EVO using xda premium
Me too. I believe this is a common issue. I have one hotmail account that works sporadically, and one that doesn't work at all.
Had the same issue. It was so annoying I switched to the hotmail app.
Sent from my EVO using xda premium
Yeah, it has never worked right for me either. I was wondering if the OTA might have fixed it but haven't tried setting up the account yet. Are you on the newest version?
Sent from my EVO using xda premium
I'm on the latest OTA, rooted. I just deleted the problematic account and readded it, and Im not getting the error now. I'm curious if it will stay that way. I have it set to push.
EDIT.. Nope, still hosed. I guess I could set it up as a pop account
I'm not glad that this is happening to a lot of people but I'm pretty happy that is not just my phone. I thought i had to go and get a replacement after 3 factory reset with no luck. hopefully it will get fix soon.
Is it possible that the OTA actually killed the Hotmail sync? When I first got my phone, Hotmail worked beautifully with the stock Email app, for several weeks, including Push email. Then, all of a sudden it just stopped working and I got the "Sync is currently experiencing problems" message. Hasn't worked since.
Has anyone been able to make it work again?
mcuellar said:
Is it possible that the OTA actually killed the Hotmail sync? When I first got my phone, Hotmail worked beautifully with the stock Email app, for several weeks, including Push email. Then, all of a sudden it just stopped working and I got the "Sync is currently experiencing problems" message. Hasn't worked since.
Has anyone been able to make it work again?
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No. Many hotmail users with varying phones are have been experiencing the same issue.
http://answers.microsoft.com/en-us/...-working/85357a9f-09cf-44e7-9e6e-0387f3ebe13c
Sent from my EVO LTE baby!
Yes. It's confirmed that the stock email app doesn't push with hotmail. Download the Hotmail app from the market and you're gtg. Push on that app works great!
smalldice said:
Every time I try to sync the Microsoft hotmail on the account & sync it tells me that sync is currently experiencing problems that it will be back shortly. is this going on for anybody else or is it just me. I'm trying to sync with Microsoft hotmail not the pop3 but with the exchange. Please any help gladly appreciated.
Sent from my EVO using xda premium
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Click to collapse
I was having the same issue...I try this fix and works great....I have no issues what so ever..
http://forum.xda-developers.com/showthread.php?p=29111569
HTC EVO LTE