[Q] Sprint TEP - Motorola Photon 4G

Buying a Photon tomorrow from a private party, if all goes well with the esn will Sprint allow me to add TEP to my line with a swap from my EVO? Thx in advance!

Yes as long as you have insurance now you'll have no problem its swappable

You're covered no matter what phone you're using. TEP is applied to your line, not your phone. So if you're using the Photon and somehow shatter the screen on your Evo, you could put the Evo back on your line and use TEP to get it repaired/replaced. Some people would call that fraud, but it's not since you own both the phones and, again, TEP sticks to your line, not your phone.

My experience with Verizon's insurance was the phone was registered to the PHONE not the line of service. The good news is either way you're ok because the insurance provider through sprint is having open enrollment through this month of Sept. So you can add it no matter your current status but I'd still call for curiousness.

Once you have insurance on the phone, you don't even have to go through Sprint. The company is Asurion. They do insurance for EVERY cell phone company in the US. To make a claim, you go to http://www.phoneclaim.com, pick your company, and file a claim.
If something happens, make sure you pick a recent date for the incident, otherwise if you pick a date that's like a month away, they'll say "Sorry, we can't replace your phone because you have 30 days to report an incident" (paraphrased). The cool thing is also that, unlike Verizon, you can charge the phone replacement ($100) to your Sprint bill. And they overnight you the phone and charger (if you need one).

AJC9000 said:
Yes as long as you have insurance now you'll have no problem its swappable
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I have insurance now through best buy, so you're saying they WILL NOT let me add their coverage once I swap?

namansell said:
The good news is either way you're ok because the insurance provider through sprint is having open enrollment through this month of Sept. So you can add it no matter your current status but I'd still call for curiousness.
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Thx for clarifying this for me, I didn't read your reply before I responded to a previous post. Its greatly appreciated, thx again!

Errr I don't know possibly if open enrollment is going on right now. I'd say call up sprint and just ask to add insurance to your account and if that fails go to a corporate store.
I got insurance like 6 months after my initial start after my S30 started messing up told them I thought I had it on there lol

If I remember correctly from the last time I put a phone on ins bought from a third party, Sprint called to verify the phone "worked" then there was like a 30 day period before coverage actually started. I'm not saying this is 100% the case. I would call and verify with Sprint.
Sent from my Nexus S 4G using XDA App

gtafairlane said:
If I remember correctly from the last time I put a phone on ins bought from a third party, Sprint called to verify the phone "worked" then there was like a 30 day period before coverage actually started. I'm not saying this is 100% the case. I would call and verify with Sprint.
Sent from my Nexus S 4G using XDA App
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There is a 30 day"waiting" period before you can make a claim.. I believe this is to make sure the phone works, but not certain.
Sent phrom my Mo-Pho

Sprint is currently offering open enrollment for tep

Do a search on "power button" and look for my post.
Sent with Photon 4G "Neo"

Related

Airave Upgrade at Best Buy

I just used the upgrade tool at BestBuy.com and upgraded my airave for an Evo 3D. The order and checks went through.
Hope this works out
vrundmc said:
I just used the upgrade tool at BestBuy.com and upgraded my airave for an Evo 3D. The order and checks went through.
Hope this works out
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I've heard of people doing this, just never knew what hte implications were. I always worried that it might disable the airave or something.
donatom3 said:
I've heard of people doing this, just never knew what hte implications were. I always worried that it might disable the airave or something.
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I am not using mine anyway
http://forums.precentral.net/cdma-n...discount-will-i-lose-airave-if-i-upgrade.html
That thread seems pretty relevant to what you're doing. Seems you may get away with it at a Best Buy or something, but not at a Sprint store.
does it not change your plan?
I'll play stupid if anything happens AFTER I get the phone. Sprint is usually good at fixing errors. Very happy if this works. Save my upgrade for the S2 then I can compare both and give the one I don't want to my g/f.
Just ordered on Amazon Wireless for $179.99 using my Airave upgrade, lol.
B Feelgood said:
Just ordered on Amazon Wireless for $179.99 using my Airave upgrade, lol.
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Cool, I might have to try this out at Radio Shack when I go pick mine up Friday. Be really nice if this worked and I could keep my $150 upgrade on my main line in case something else can along.
Damn I want to try this but I actually use my airrave and I am not paying for it monthly either
B Feelgood said:
Just ordered on Amazon Wireless for $179.99 using my Airave upgrade, lol.
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How did you do this? I tried and failed. I had to add a plan and then when it checked my upgrade eligibility, it failed saying something about a plan error. SHARE!
Bigjim1488 said:
Damn I want to try this but I actually use my airrave and I am not paying for it monthly either
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I got a free Airave and service from Sprint. Just checked my account and wrote down my Airave number and MAC ID. I'll try it out on Friday, hopefully it will work.
Great, now everyone in the community is going to do this so those who wait are going to get screwed. Awesome!
On a side note, last year I went to BB and "added a line" to get my Evo. Then went to the parking lot, called sprint and put the Evo on my primary line and told them to keep the "newly established line" open and free of a device. The rep asked me what my intention was, I told him I had an old phone to give to my child on this line in one-two months.
Presto, free upgrade, the additional line disappeared and I never had to do anything...
Login to your Sprint account at Sprint.com. Check under devices on the My Account page for your current cell phone and Airave. It should say that the Airave is eligible for a $150 upgrade. There is also a phone number attached to it. You have to use that phone number attached to the Airave. Then on Amazon just pick the same exact plan options including insurance or whatever extras you have on there and at the end of the checkout it asks for you current number and last 4 of your social security number. Put the Airave number in there along with your SS# and presto
I also got the free Airave device and free service two years ago but have never used it. It has just been collecting dust but now has a purpose!
vrundmc said:
How did you do this? I tried and failed. I had to add a plan and then when it checked my upgrade eligibility, it failed saying something about a plan error. SHARE!
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B Feelgood said:
Login to your Sprint account at Sprint.com. Check under devices on the My Account page for your current cell phone and Airave. It should say that the Airave is eligible for a $150 upgrade. There is also a phone number attached to it. You have to use that phone number attached to the Airave. Then on Amazon just pick the same exact plan options including insurance or whatever extras you have on there and at the end of the checkout it asks for you current number and last 4 of your social security number. Put the Airave number in there along with your SS# and presto
I also got the free Airave device and free service two years ago but have never used it. It has just been collecting dust but now has a purpose!
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Question, if you order through Amazon, do you have the option of returning within a thirty day period?
By the way, just called Local Sprint Corp store and he said no way in hell.
Also, on another note I had TWO airaves up until two months ago, both listed with full upgrades until I called sprint and got the new airave, at which time they deleted one of the airaves... coulda been rolling in mobiles here, darn.
Also placed an order at wirefly for $179.99 plus $30 cash back!
I wonder if both orders will go through. HAHA!! I should just cancel my best buy one.
Absolutely Amazon Wireless operates the same as the regular Amazon site and has the 30 day return policy. If I get charged for anything other then the upgrade, I will just return it and say I was confused because my account said there was an upgrade available.
TF1984 said:
Question, if you order through Amazon, do you have the option of returning within a thirty day period?
By the way, just called Local Sprint Corp store and he said no way in hell.
Also, on another note I had TWO airaves up until two months ago, both listed with full upgrades until I called sprint and got the new airave, at which time they deleted one of the airaves... coulda been rolling in mobiles here, darn.
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B Feelgood said:
Login to your Sprint account at Sprint.com. Check under devices on the My Account page for your current cell phone and Airave. It should say that the Airave is eligible for a $150 upgrade. There is also a phone number attached to it. You have to use that phone number attached to the Airave. Then on Amazon just pick the same exact plan options including insurance or whatever extras you have on there and at the end of the checkout it asks for you current number and last 4 of your social security number. Put the Airave number in there along with your SS# and presto
I also got the free Airave device and free service two years ago but have never used it. It has just been collecting dust but now has a purpose!
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I did that but it rejected me. Worked at wirefly with my SSN as the pin. Will leave both orders up and see if any get cancelled.
TF1984 said:
Question, if you order through Amazon, do you have the option of returning within a thirty day period?
By the way, just called Local Sprint Corp store and he said no way in hell.
Also, on another note I had TWO airaves up until two months ago, both listed with full upgrades until I called sprint and got the new airave, at which time they deleted one of the airaves... coulda been rolling in mobiles here, darn.
Click to expand...
Click to collapse
DO NOT CALL DO NOT CALL!!!!
vrundmc said:
I did that but it rejected me. Worked at wirefly with my SSN as the pin. Will leave both orders up and see if any get cancelled.
DO NOT CALL DO NOT CALL!!!!
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The other thread linked has 3+ stories of ppl doing this at Sprint Corp Stores.
This is so old.The order goes in but won't ship anymore and the ones that get passed and do ship sprint does not allow then to be activated even on a different line.
You could before but sprint since that time has got wise and rejects it.What happens to the orders that are shipped is you are charged full price so you have to return it or get charged full price.Take your pick.
TF1984 said:
The other thread linked has 3+ stories of ppl doing this at Sprint Corp Stores.
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Understood but it's always a risk...It's like the first rule of slickdeals. Don't call. HAHAHA

[Q] Registering View on Sprint without contract

I purchased an HTC View online and received it today. Has anyone had any luck registering one of these on Sprint without signing a contract? I tried at my local Sprint store and didn't have any luck. It's a "good" Sprint store too - one that understands customer service and usually bends over backwards to make their customers happy.
I'm currently a Sprint customer and would like to sign up for their $20/mo plan for times when wifi isn't available.
Apologies if this has already been discussed - I did some searching and couldn't find any useful information.
Thank you.
They still make you sign a two year contract. I couldn't get around it. However, if a newer device comes out on Sprint, you should be able to upgrade immediately, provided you didn't buy through Sprint initially and have to wait for their upgrade.
Yeah they make you sign a contract. They also offer a prepaid option but the monthly rate is 45 with 1.5gb of 3g/4g. They also have daily and weekly plans. Think its like 15 foe day and 30 for week. I forget. I'm running on the monthly right now just to test it out.... works good so far.
Sent from my SPH-D710 using xda premium
Sprint sucks! I went to the store because I saw the news flash on prepaid. Store said they have no prepaid. I called sprint and they said no and transerred me to Boost, they offered it (wrong). Disconnected twice, then I called local boost store, only boost handsets can join.
I gave up and while playing with it last night, I found the prepaid option on the activation screen. I selected the month (daily and weekly were options) for 49.99 and and used my cc on the screen and 4G works pretty good.
I bought my View from ebay without contract. I called Sprint and after some haggling got on the $19.99 plan with no contract. They did however charge me an activation fee of $36 which I called later about and had it waived.
Like it so far and use it when I dont want to burn my Evo 3d's battery when tethering.
Also I have an upgrade available on this new line that I might use for an upgraded phone. That would mean a new contract though on that View line.
I tried to use the "Free Day" romo code but it would not work.
I wonder if a bad esn is to blame
http://reviews.ebay.com/BAD-ESN-Carrier-wont-activate-the-phone-What-2-Do?ugid=10000000007584227
Always better to call rather than go into the store for something that is outside of official policy. We are tracked on everything we do so unless it's an honest mistake the store usually won't do something like that.
Just call care and make a reasoned argument.. Be patient and calm and keep hanging up and calling back later till you get someone who will do it.
Otherwise you should be able to do the month to month option for 50... But I'm sure you can eventually get someone to do the 19.99 1gb plan with no contract. I haven't looked into how to do it as a customer so I will get back to you when I go back to work. Merry Christmas!
Edit: forgot to mention, if you get calls or texts rating the service, rate them as perfect and that they fixed your issue on the first call even if they can't. Not fair to penalize them for something they aren't supposed to do. Unless they are jerks, lol.
Sent from my SPH-D710 using XDA App
huynhc said:
Yeah they make you sign a contract. They also offer a prepaid option but the monthly rate is 45 with 1.5gb of 3g/4g. They also have daily and weekly plans. Think its like 15 foe day and 30 for week. I forget. I'm running on the monthly right now just to test it out.... works good so far.
Sent from my SPH-D710 using xda premium
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No one in store or in customer service on the phone knows about the pay as you go data plan.
I could only activate mine using the $49.99 option I accidently left remeber my credit card check and got a message about how sprint will automatically renew for me thanks
tried to find a place in Sprint Zone to change it no luck. Tried to create an online account to manage it nope. Looks like I am canceling my credit card in a month
I also bought an Evo View from ebay. Today I went to Sprint and bought an iphone4S. Then I came home and moved my service over to the Evo View. (This won't work online- you have to use Sprint Zone on the tablet). Now I've got my Evo on a two year plan for $20/month and an iPhone I can sell.
*edit- unable to add source link since I'm a new user- search fatwallet for more info*
meconfu5ed said:
I also bought an Evo View from ebay. Today I went to Sprint and bought an iphone4S. Then I came home and moved my service over to the Evo View. (This won't work online- you have to use Sprint Zone on the tablet). Now I've got my Evo on a two year plan for $20/month and an iPhone I can sell.
*edit- unable to add source link since I'm a new user- search fatwallet for more info*
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Click to collapse
This is an awesome idea.
Sent from my SPH-D710 using xda premium
meconfu5ed said:
I also bought an Evo View from ebay. Today I went to Sprint and bought an iphone4S. Then I came home and moved my service over to the Evo View. (This won't work online- you have to use Sprint Zone on the tablet). Now I've got my Evo on a two year plan for $20/month and an iPhone I can sell.
*edit- unable to add source link since I'm a new user- search fatwallet for more info*
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Click to collapse
I did this same exact thing. Worked great! The Sprint rep seemed a little confused at first when she asked me "what kind of a device are you transferring you iPhone 4S' service to?" Once I told her it was an HTC Evo View tablet, she witched it right over to a tablet plan.
I sold the iPhone on ebay for $530 which payed for the phone and the tablet.
Just make sure to tell the rep at the store not to open the iPhone! That way you can sell it sealed.
I'm trying to convince sprint to let me activate this thing without contract. So far I've talked to 3 or 4 different folks and nobody seems to want to budge. There's no way I'm signing a 2 year contract on this thing.. Anyone else had any luck?
Why bother lol. Just tether the flyer by usb cable or wifi hotspot from your smartphone. Works great.
Sent from my Nexus One using XDA App
I have an iphone on at&t so tethering, meh probably not worth the effort.. this is the first android device that really stuck with me and I love it so I'd love to have data on the go.. Now to get rid of the xoom (I hate that thing sooo much)
After haggling with some reps I managed to get the 1gb plan month to month. Took some time but it's active with no contract. I am however going to cancel the service since I hardly use it to justify the fee.
This was back in mid December.
Sent from my Evo 3D
I just activated a Samsung Galaxy Tab with Sprint, and when they said there would be a contract, I told them I wasn't interested. The guy persisted, so I said "thanks anyway, but I'll pass." He then said he'd check with his supervisor, and after a couple minutes came back with the same story. I told him once again I wasn't interested in a 2 year contract and that I'd just forget about it. He said he'd try "one last time" with his supervisor or account services. At that point I knew I was in, and sure enough he came back on with an account services rep who explained that if I wanted to cancel I'd have to call and let them know, to not just abandon the service. No problem. So it is possible, you just have to be persistent and if at first you don't succeed, try again with another rep on another day.

Airwave upgrade

I thought you couldn't upgrade an Airwave but long story short I went to sprint to buy another phone and they wouldn't sell me one off contract due to store policy. But he said my Airwave had an upgrade and if I order the phone he would upgrade it without me changing phone numbers.
Sent from my PG86100 using xda premium
is it a corprate store because if so that doesnt sound right they get payed commision for selling contracts and he might have been trying to swindle you
You can't upgrade an airave line. Since they have to give you a phone number to give you the device, yes it does show up on your account as another line. However, any rep with 1/10th of a percent of a brain will realize that it's an airave line, and thus cannot be used to upgrade a phone.
If they do upgrade your airave line, sprint will find out about it, and charge you the full amount of the phone.
No it wasnt corporate store. I ordered the phone said it would be there in about 3 days. He said they don't do it often but sometimes there are exceptions.
Sent from my PG86100 using xda premium
This has been done many times before and there are threads about how to do it. Last I knew of, Sprint was buckling down and closing this loophole. But evidently it can still be done.
On a lot of accounts it shows a message that we can't upgrade airrave lines, but on others they haven't posted the note yet, my manager did one the other day
I just tried to do it at bestbuy.com and it will let me....but now idk, I'm having second thoughts since I'm not digging it that Sprint could catch on and bill me full retail when my regular line is eligible on June 1
Sent from my 3VO
I got an airrave couple months ago and notcied on my account that I could upgrade the line right away. This is on top of my current line with the evo3d having an upgrade credit right too. I tried to upgrade that Airrave line for a Nexus S but the store didn't have any in
Can someone who has done this confirm Sprint never charged full price later on? Additionally, it seems lime doing this makes you sign up for a data plan for that 'line'
Sent from my 3VO
Vandelay007 said:
Can someone who has done this confirm Sprint never charged full price later on? Additionally, it seems lime doing this makes you sign up for a data plan for that 'line'
Sent from my 3VO
Click to expand...
Click to collapse
I can confirm that as a customer there are no negative repercussions except the loss of any mail in rebates. They are systematically flagging accounts to warn reps not to do it, and threaten reps about doing it. But the risk is all on the reps side.
At what store would doing this upgrade be most successful at? Best buy or sprint store?
Sent from my PG86100 using XDA App
sitlet said:
You can't upgrade an airave line. Since they have to give you a phone number to give you the device, yes it does show up on your account as another line. However, any rep with 1/10th of a percent of a brain will realize that it's an airave line, and thus cannot be used to upgrade a phone.
If they do upgrade your airave line, sprint will find out about it, and charge you the full amount of the phone.
Click to expand...
Click to collapse
I've upgraded my airwave line (more than once). Any poster with 1/10th of a percent of a brain will realize that they don't know everything.
I went into best buy and they didn't seem to be able to....however, on their website you can... I just need to figure out how to not sign up for a data plan...
Sent from my 3VO
I know people who have had it done at Radio Shack. The reality is, you need a rep who knows what the Eff they are doing.
Vandelay007 said:
I went into best buy and they didn't seem to be able to....however, on their website you can... I just need to figure out how to not sign up for a data plan...
Sent from my 3VO
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I've always just signed up for the data plan in store (Radio Shack) and then later taken it off when I did the ESN swap back to the Airwave.
What did you have to say to sprint to take the data plan off? I guess I'm basically looking for a step by step... Thanks bro
Sent from my 3VO
Vandelay007 said:
What did you have to say to sprint to take the data plan off? I guess I'm basically looking for a step by step... Thanks bro
Sent from my 3VO
Click to expand...
Click to collapse
I didn't say anything. I just reactivated my Airwave ESN. I didn't even wait a few days. Activated the phone at Radio Shack. Called from a 3rd device and did the ESN swaps.

[Q] Asurion: Found lost phone

I've received a replacement for a lost Evo 3D. The replacement is an E4GT.
I then found the lost phone.
Question is, can I send Asurion the previously-lost Evo 3D in the return envelope? It has a funky screen (though I think it's the mainboard, as about 20% of the time when powering on the screen, it's heavily flickering/artifacting) and I'd really rather have the E4GT.
Keep both, use 1 for spare as long as u have not had to pay for the replacement
Sent from my HTC EVO 3D X515m using xda premium
You can send it back, however as you claimed it as lost they will lost likely not expect a return as that's what your paying for.
However I would expect that the IMEI on that phone (or whatever Sprint tracks) will be blacklisted after that. I think you could still use it on Boost/etc though, not sure on that though.
ssmercurys said:
You can send it back, however as you claimed it as lost they will lost likely not expect a return as that's what your paying for.
However I would expect that the IMEI on that phone (or whatever Sprint tracks) will be blacklisted after that. I think you could still use it on Boost/etc though, not sure on that though.
Click to expand...
Click to collapse
If your other phone was reported lost/stolen and a replacement issued, the IMEI will be blocked on the lost phone. Sprint rarely if ever unblocks a reported lost phone. You can flash it to some other carrier as mercury said, that is about the options.
Actually, the "contract" you sign with Asurion when you make a claim says that the lost phone IS property of Asurion, and if it is ever found, you are to return it to them. Contact them to get a return envelope. As stated above, the ESN will be blocked, so you can't activate it anyway.
Or, if you are dishonest, you could sell it for parts on eBay to make back some of your deductible. Not that I would personally.
Sent from my PG86100
Wait, they gave you an EVO 4G LTE? They have them in stock? Wow, looks like no one has a straight story there. I had to have my original EVO 3D replaced last week. Called on Wed about it, was told it was on back order and I'd get a "NEW" model. Got a "refurbished" on Friday which had problems. Called again, got another refurbished phone yesterday... Asked them several times to just send me an upgraded model if they kept putting me on the back order list, and they said they had NONE. Figures...
Yea, I was wondering what a E4GT is???
eXplicit815 said:
Wait, they gave you an EVO 4G LTE? They have them in stock? Wow, looks like no one has a straight story there. I had to have my original EVO 3D replaced last week. Called on Wed about it, was told it was on back order and I'd get a "NEW" model. Got a "refurbished" on Friday which had problems. Called again, got another refurbished phone yesterday... Asked them several times to just send me an upgraded model if they kept putting me on the back order list, and they said they had NONE. Figures...
Click to expand...
Click to collapse
No, the Epic 4G Touch
Guess I could have said Galaxy S2
eXplicit815 said:
Wait, they gave you an EVO 4G LTE? They have them in stock? Wow, looks like no one has a straight story there. I had to have my original EVO 3D replaced last week. Called on Wed about it, was told it was on back order and I'd get a "NEW" model. Got a "refurbished" on Friday which had problems. Called again, got another refurbished phone yesterday... Asked them several times to just send me an upgraded model if they kept putting me on the back order list, and they said they had NONE. Figures...
Click to expand...
Click to collapse
I believe he means the Epic 4g. And I hear you on the refurbs. My original evo got replaced with 5 different refurbs, all had major defects. They finally got my a new 3d and no problems so far.
Jed Dignazio said:
Yea, I was wondering what a E4GT is???
Click to expand...
Click to collapse
Epic 4g touch
Sent from my EVO 4G using XDA
evo4gnoob said:
Epic 4g touch
Sent from my EVO 4G using XDA
Click to expand...
Click to collapse
Hmm, Im thinking mine is broken all of a sudden...
Jed Dignazio said:
Hmm, Im thinking mine is broken all of a sudden...
Click to expand...
Click to collapse
I was happy, I was getting sick of the 3D's crappy screen with the almost non-existent viewing angle.
Oh, I feel stupid now...
I found confirmation that you ARE supposed to turn in your lost phone, if you find it. This is written on the paper that comes with the replacements:
"Found or recovered equipment replaced by Asurion is the property of the insurance program and must be returned and can not be reactivated."
I don't think anything has changed in two years, but a while back I lost my blackberry bold 9700, got a replacement through insurance, found my old one, both worked, but ended up selling both through ebay. As far as I know they only block ESN numbers through CDMA providers. I have never heard someone buy a GSM phone and have it not be able to be activated.
My question is, has there been any change to this since 2010? Or is it different from iPhones/Androids? It seems to me, A) Insurion gets their monthly payment, and the deductible, so they get all their money, so chances are they don't really care. and B) if someone buys the "lost/stolen" phone, now they have to sign up for a contract with the carier, which gets them more money, so they probably don't care either.
I hope they read this thread and file lawsuits with every single one of you. IT'S PEOPLE LIKE YOU THAT RUIN INSURANCE COMPANIES! AND COST US HONEST PEOPLE MORE MONEY! then again, I don't pay insurance because I DON'T BREAK MY PHONE!
runcool said:
I hope they read this thread and file lawsuits with every single one of you. IT'S PEOPLE LIKE YOU THAT RUIN INSURANCE COMPANIES! AND COST US HONEST PEOPLE MORE MONEY! then again, I don't pay insurance because I DON'T BREAK MY PHONE!
Click to expand...
Click to collapse
Sorry for an accident? I guess? Regardless of the fact that I've been paying full TEP for almost 2 years and $100 for the new phone?
Even the people that are actually filing fraudulent claims, they're really not hurting anyone except POSSIBLY themselves. These insurance companies aren't exactly going bankrupt. It's like grocery stores, they budget for shoplifting. Shoplifting isn't right, but it isn't hurting the store or the other customers. Same thing with insurance.
runcool said:
I hope they read this thread and file lawsuits with every single one of you. IT'S PEOPLE LIKE YOU THAT RUIN INSURANCE COMPANIES! AND COST US HONEST PEOPLE MORE MONEY! then again, I don't pay insurance because I DON'T BREAK MY PHONE!
Click to expand...
Click to collapse
I know I'm feeding the troll, but:
This is exactly what the insurance companies want you to think. Maybe living in Florida has influenced my perspective, but they always claim poverty from fraud or nonexistent hurricanes while paying out less than half of premiums in claims.
Plus, it would cost more to sue than just ignoring it since the wholesale cost is less than the deductible plus monthly premiums.
Sent from my PG86100
runcool said:
I hope they read this thread and file lawsuits with every single one of you. IT'S PEOPLE LIKE YOU THAT RUIN INSURANCE COMPANIES! AND COST US HONEST PEOPLE MORE MONEY! then again, I don't pay insurance because I DON'T BREAK MY PHONE!
Click to expand...
Click to collapse
Ruin insurance companies??? LOL Yea paying $8 a month for years and then charging $100 deductible for a refurbished phone that you could get for $120 is HARDLY losing money for the insurance companies. I guess your an exception to everyone else that happens to lose a phone or the phone malfunctions.
What WOULD ruin insurance companies would be if everybody was perfect like you and nobody lost their phones and their phones never broke! Then we wouldnt need insurance in the first place.

So I think I got swindled by AT&T...

Ok about a month ago, I wanted to switch from T-Mobile because the rural coverage was pretty garbage. Edge speed was so slow, it would not load a single page.
I walked into the AT&T store with my unlocked HTC One, and wanted to sign up for service. At first they were cool with it, and then the balked... "If you trade in this phone and pay an additional $26, you can have the black one which is guaranteed to work on this network". Now, I was ANIMATE at the time about not signing a 2 year contract. I brought my own phone, so there was NO REASON to sign up. At no point did he indicate that I was required to sign up for a 2 year contract to receive this black phone, when I just traded in the exact same phone in perfect condition which was only 2 weeks old.
After I got my first bill, I was on the website checking out my features. It says I am eligible for upgrade in 2015... meaning, I am on a 2 year agreement. I did NOT want to be on any agreement like this, so I need to know what my options are.
Thanks.
EDIT/UPDATE: This was an authorized dealer, not an AT&T corporate store. I honestly did not know they were different - they look exactly the same. Either way, I got a refund, and was allowed to keep the phone even though I canceled service immediately. I went back to T-Mobile as they were always pretty awesome (just the coverage in rural areas is still going to burn).
Have you called anyone at AT&T to verify your suspicion?
psufan5 said:
Ok about a month ago, I wanted to switch from T-Mobile because the rural coverage was pretty garbage. Edge speed was so slow, it would not load a single page.
I walked into the AT&T store with my unlocked HTC One, and wanted to sign up for service. At first they were cool with it, and then the balked... "If you trade in this phone and pay an additional $26, you can have the black one which is guaranteed to work on this network". Now, I was ANIMATE at the time about not signing a 2 year contract. I brought my own phone, so there was NO REASON to sign up. At no point did he indicate that I was required to sign up for a 2 year contract to receive this black phone, when I just traded in the exact same phone in perfect condition which was only 2 weeks old.
After I got my first bill, I was on the website checking out my features. It says I am eligible for upgrade in 2015... meaning, I am on a 2 year agreement. I did NOT want to be on any agreement like this, so I need to know what my options are.
Thanks.
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Click to collapse
Yea, you got taken to the cleaners on that one.
Your only option of getting out of the contract is to return the device and cancel service before the trial period ends. That means porting out to save your number if you came from T-Mobile with the line.
As far as getting your old device back... well, good luck:cyclops:
Was it unethical by AT&T, yes.
However, you were a bit gullible there, the portion of trading in your phone was a HUGE red flag:silly:
You never get an AT&T device subsidized without ending up in contract, period.
The point made about even exchange is simply mute.. When taking advantage of the trade in, you only get trade in value, not the $600+ MSRP. And the trade in value 'may' have cancelled out the AT&T branded device, however, you still got taken to the cleaners on this deal.
The sales people in stores get paid by signing up people to contracts. I don't think it was At&t as a whole that screwed you but that particular salesperson F'd you good to get paid.
Just check your paperwork and make sure you didn't sign anything showing a contract. Your best bet is to raise holy hell in the store with the manager and single out this salesperson. If that doesn't work move on to corporate. Good luck.
You didn't get swindled. If they gave you a device at a subsidized priced (which they did) you physically signed a 2 yr agreement. Did you not read what you signed?
I can't say I feel bad for you at all. Common sense.
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CraigP17 said:
You didn't get swindled. If they gave you a device at a
The only thing I signed was a touchpad thing asking permission to port my number. The guy said they waved my activation fee because I brought my own phone.
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Now you say you were animate about bot signing up for a contract. Does that mean you informed the sales rep that you weren't interested in a contract? If so then yes, the sales rep screwed you hard for not explaining that you would be entering a 2 year agreement if you traded for the black one.
However, you should have asked more questions about the deal to get a better understanding. But it does sound like the guy was trying to get you on a contract without you knowing, seeing that he tricked you into it by offering a simple color change.
If this was less than 14 days ago go into the store and raise hell on earth, you will garuanteed be able to return the phone. As for getting your old phone back, I'm sure you signed something about it saying all trade ins are final. If it's been over 14 days....good luck. Trying to return a phone after that to AT&T is near impossible..good luck!
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Jeez , at worst you could have sold your tmobile one for like $450 and bought the black one on contract for $199 like normal.
ATT def screwed you on this one.
psufan5 said:
Ok about a month ago, I wanted to switch from T-Mobile because the rural coverage was pretty garbage. Edge speed was so slow, it would not load a single page.
I walked into the AT&T store with my unlocked HTC One, and wanted to sign up for service. At first they were cool with it, and then the balked... "If you trade in this phone and pay an additional $26, you can have the black one which is guaranteed to work on this network". Now, I was ADAMANT at the time about not signing a 2 year contract. I brought my own phone, so there was NO REASON to sign up. At no point did he indicate that I was required to sign up for a 2 year contract to receive this black phone, when I just traded in the exact same phone in perfect condition which was only 2 weeks old.
After I got my first bill, I was on the website checking out my features. It says I am eligible for upgrade in 2015... meaning, I am on a 2 year agreement. I did NOT want to be on any agreement like this, so I need to know what my options are.
Thanks.
Click to expand...
Click to collapse
Fixed
CraigP17 said:
You didn't get swindled. If they gave you a device at a subsidized priced (which they did) you physically signed a 2 yr agreement. Did you not read what you signed?
I can't say I feel bad for you at all. Common sense.
Sent from my HTC One using xda premium
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This! You messed up... Just think. Why would they do that?
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The Project said:
This! You messed up... Just think. Why would they do that?
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The AT&T store admitted guilt to me, however, they said they could do nothing since I am past the 14 day return policy. Basically the guy had me sign a 2 year contract while masking it as a phone SWAP and not a subsidy purchase.
So ya, to the above posters - AT&T was at fault. The credited my account with the value of the phone, minus the 2 year agreement price.
The Project said:
This! You messed up... Just think. Why would they do that?
Sent from my HTC One using xda premium
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Why would THEY do that?! You serious? The lady on the phone at AT&T said this was not a corporate store, and they were commission hungry. Case closed.
psufan5 said:
Why would THEY do that?! You serious? The lady on the phone at AT&T said this was not a corporate store, and they were commission hungry. Case closed.
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Everybody knows that when you receive a device at a lower price = conract. You do understand that the contract is what gets them their money back that they lost on the phone.
Do you honestly think they would stay in business if they did what they did for OP every time?
OP ya blew it, don't go blaming that sales rep. He knows he is right, and if you have ever worked in customer service you know that arguing with the customer is a waste of time.
Sent from my HTC One using xda premium
The Project said:
Everybody knows that when you receive a device at a lower price = conract. You do understand that the contract is what gets them their money back that they lost on the phone.
Do you honestly think they would stay in business if they did what they did for OP every time?
OP ya blew it, don't go blaming that sales rep. He knows he is right, and if you have ever worked in customer service you know that arguing with the customer is a waste of time.
Sent from my HTC One using xda premium
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I won't go blaming the sales rep who was fired for doing this to multiple customers in the last 2 months. Gotcha. Ok buddy You know everything. He was masking a 2 years subsidy with a phone swap, claiming the phones wouldnt work on AT&T. When a sales rep says its a swap and would not require a 2 year contract, you tend to believe him. The phones worked fine on AT&T, and he was just cashing commission checks at the expense of the customers. A few people figured it out in the 14 day return period, but I did not think to look at my bill.
So basically you are wrong
psufan5 said:
I won't go blaming the sales rep who was fired for doing this to multiple customers in the last 2 months. Gotcha. Ok buddy You know everything. He was masking a 2 years subsidy with a phone swap, claiming the phones wouldnt work on AT&T. When a sales rep says its a swap and would not require a 2 year contract, you tend to believe him. The phones worked fine on AT&T, and he was just cashing commission checks at the expense of the customers. A few people figured it out in the 14 day return period, but I did not think to look at my bill.
So basically you are wrong
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You are assuming he was fired. You think he did something wrong, he really didn't. They just want you to feel like a big boy that didn't get tricked bye
Sent from my HTC One using xda premium
psufan5 said:
The AT&T store admitted guilt to me, however, they said they could do nothing since I am past the 14 day return policy. Basically the guy had me sign a 2 year contract while masking it as a phone SWAP and not a subsidy purchase.
So ya, to the above posters - AT&T was at fault. The credited my account with the value of the phone, minus the 2 year agreement price.
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Click to collapse
Are you saying that even after them admitting guilt, you still ended up with a 2 year contract?
There's a sucker born every minute. OP deserves what he got.
bloodrain954 said:
There's a sucker born every minute. OP deserves what he got.
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Deserved what I got? Are you retarded?!
psufan5 said:
Deserved what I got? Are you retarded?!
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Hell no you don't. A phone swap pretty much implies he shouldn't be getting a contract. Why would someone think "oh if I give them my phone for a phone gaurenteed to work on this network, esentially buying it at full price, it's a contract?" Some people here need to not be such jerks about this.
OP, I'm glad they credited your account and you got it sorted out. Good for you
megamaster2 said:
Hell no you don't. A phone swap pretty much implies he shouldn't be getting a contract. Why would someone think "oh if I give them my phone for a phone gaurenteed to work on this network, esentially buying it at full price, it's a contract?" Some people here need to not be such jerks about this.
OP, I'm glad they credited your account and you got it sorted out. Good for you
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Pro-tip: OP might be lying
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