So I noticed that on my Photon screen there were two streaks which can be seen in the picture. One streak is much bigger then the other. I know the picture is pretty bad, did it on purpose so that the mystery smudges could be soon.
The weird part is that when I wipe the screen with the micro fiber cloth the screen looks brand new no smudges but it seems for some reason those two spots keep coming back as the screen gets used. Anyone have any thoughts? I have never spilled anything on the phone and I do not work in an abrasive environment. I have tried screen cleaner as well still no luck.
I wounder if sprint would fix this with TPE as wear and tear? Somehow I doubt they will though.
hmmm, well since i work at a sprint repair center, i'll just give you my personal opinion, if you brought to me, i would say it's either physically cracked or liquid damage of some kind, but i would have someone else confirm it, but, just take it to your local repair center and keep your fingers crossed it's covered if not, hey, a deductible for an insurance claim is still a lot cheaper $600
I had an issue similar to this with my evo 4g. I took it to the sprint store store and they replaced it the screen. They said it was pressure points on the screen. I have a thread posted on the evo 4g forums general section, cause just like you i was wondering if anyone knew what was wrong with. Must people said water damage...but i take good care of phones and never put them near any liquids.
So when u get a chance, search the evo 4g general forum...check out the pics of my screen and see if they're similar.
Sent from my MB855 using Tapatalk
plmiller0905 said:
I had an issue similar to this with my evo 4g. I took it to the sprint store store and they replaced it the screen. They said it was pressure points on the screen. I have a thread posted on the evo 4g forums general section, cause just like you i was wondering if anyone knew what was wrong with. Must people said water damage...but i take good care of phones and never put them near any liquids.
So when u get a chance, search the evo 4g general forum...check out the pics of my screen and see if they're similar.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I'll have to take a look for this. It's definitely not water damage, I have never seen anything like this before and I have had a bunch of smart phones.
Sent from my MB855 using Tapatalk
A2CKilla said:
hmmm, well since i work at a sprint repair center, i'll just give you my personal opinion, if you brought to me, i would say it's either physically cracked or liquid damage of some kind, but i would have someone else confirm it, but, just take it to your local repair center and keep your fingers crossed it's covered if not, hey, a deductible for an insurance claim is still a lot cheaper $600
Click to expand...
Click to collapse
not sure if i agree so much with the liquid damage (but obviously it's difficult to know because it's a picture). It seems as if it is a pressure point like it was in your pocket. me being a tech i have no access to photon screens at all. so depending on how smart the tech you speak to is, it could go either through TEP or he/she would just swap it out.
flawlessbmxr said:
not sure if i agree so much with the liquid damage (but obviously it's difficult to know because it's a picture). It seems as if it is a pressure point like it was in your pocket. me being a tech i have no access to photon screens at all. so depending on how smart the tech you speak to is, it could go either through TEP or he/she would just swap it out.
Click to expand...
Click to collapse
[off topic] your username reminds me of halo 2[/off topic]
flawlessbmxr said:
not sure if i agree so much with the liquid damage (but obviously it's difficult to know because it's a picture). It seems as if it is a pressure point like it was in your pocket. me being a tech i have no access to photon screens at all. so depending on how smart the tech you speak to is, it could go either through TEP or he/she would just swap it out.
Click to expand...
Click to collapse
I hope they do help me out on this. I always treat my phones well and after this it will never be in my pocket again. I just will cross my fingers that they fix it for me and don't tell me I have to go through insurance and throw me a $100 referb
Sent from my MB855 using Tapatalk
First sprint store said it's not repairable and they didn't know what it was. Said I should contact Motorola. I guess it's off to the next one.
Sent from my MB855 using Tapatalk
This is why i ALWAYS use a screen protector....never know what kind of weird ish can happen.
kennypowders said:
This is why i ALWAYS use a screen protector....never know what kind of weird ish can happen.
Click to expand...
Click to collapse
If it is a pressure-related issue, a screen protector won't prevent that from happening
mrinehart93 said:
If it is a pressure-related issue, a screen protector won't prevent that from happening
Click to expand...
Click to collapse
Touche my friend lol
Related
Hey guys
I got this phone in August last year. I have bad luck with phones so I want to repair this one instead of getting new one. In the last 2.5 years, this is my 4th phone and I don't like upgrading phone all the time.
Earlier in January, I dropped my phone. Screen worked fine and everything but had a crack. I send for repair. The guy gives it to someone else without my permission to repair it. They repair it and since day 1 the top of screen is unresponsive. I turn screen off and on and then it works. The repair guy won't speak to me any more.
Now it has become permanent. It doesn't bother me as much but I hate it when random keys are being pressed. I think it's because of the pressure built on top?
I then again broke the screen accidently. So now I want to do it myself then get a defective screen and lose more money.
This is my first time changing the screen. To change the screen, do I follow same tutorial as outlined in the the sticky or is there something else? Also I'm confused as to what needs to changed. I don't know if they took something out of my phone and replaced it with something cheap. So do I simply replace the top layer of screen or the LCD? If the LCD, how would 3D work?
Also eBay is filled with screen replacement. If someone can give a link to a cheap deal that will fix my phone, it'd be great! Also the repair guy wrecked the housing of my phone. Is it replaceable?
Last but not least, should I sell the phone once fixed or I can continue to enjoy it? As in, will it break down again later down the road?
Go on amazon.com and buy a digitizer and follow the instructions guide to replace it. I'm not sure if you can buy a new housing or not. Replacing the digitizer should fix your issue. Also, be very careful that you do not tear any ribbons when replacing the digitizer. If you tear one, your phone will be no good.
Also, you could always just warranty it a sprint store. 9 out of 10 times they don't look for the sticker that tells if the phone has been opened or not.
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
Time to wreck him. Hope you get it fixed man
Sent from my PG86100 using XDA App
I think he is in Canada if you look at his other posts so bb wouldn't help lol unless they have bb over there? Idk
Sent from my EVO 3D S using xda premium
If you can't help the OP then don't post, simple as that.
If you're in canada, look on your local Kijiji site. I've fixed HUNDREDS of iPhone and Android devices simply by advertising on Kijiji.
Look there, find someone who does iPhones and email him. He'll have the tools and expertise to properly repair your phone.
There is a screen replacement guide stickied in this very forum.
LINK
Small claims should do it.
Sent From My HTC Evo 3D, On The Now Network From Sprint!
Sorry didn't tell about the phone.
It's from Rogers.
There is a sticker over the screw and when the tool is inserted, it voids it (the sticker goes in).
The guy won't reply to email and I really don't want to deal with another tech. So many just take any mobile when they have no clue and look up google to fix it! They won't even spend enough time to ensure it's ok because they have others to fix. I don't want to explain what happened between me and the tech guy as someone will post another "cool story bro" pic. Wasn't expecting that on this forums...
Anyway I doubt I can order from Amazon and having wasted so much money, I'd really appreciate if someone can link me to eBay for screen and digitizer (assuming it fixes the top of unresponsive screen)
So where did you sent it off for repair in the first place? IMO, you paid for a service, and if that service wasn't completed correctly, you send it back and they do whatever they have to do to make it right.
Don't you have insurance? I'm confused right now.
If you can't help the OP then don't post, simple as that.
Click to expand...
Click to collapse
Practice what you preach much?
S3nt from my 3D wond3rland
gilbydakid said:
Practice what you preach much?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
lmao you know he's a mod right?
knowledge561 said:
lmao you know he's a mod right?
Click to expand...
Click to collapse
*shrug*
S3nt from my 3D wond3rland
I found someone on craigslist who said they will do it
They said it'd be done tomorrow. Takes them 1 week for parts to arrive.
Parts arrive, they go under renovation
2 weeks after, they open it up and say they don't have tools to finish it
1 week later I get it and it's repaired by someone else
Tell them problem, they say ask them since they repaired
The third party says its firmware problem and can't speak English well and ignore me
Few weeks forward
Take iPhone for jailbreak
Pick it up, it doesn't work properly
Bring it back, they refund exact same money on spot
They say it was already a problem and they didn't do anything wrong and can put old firmware back again
They say take it to Apple, they know more
Apple says the phone is finished
I DONT want to spend countless hours going back and forth. I just want to do things my way. The amount of time spent, if I just went to work instead, I'd have gotten a new phone instead.
gilbydakid said:
Practice what you preach much?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
That was a warning after deleting 5 unnecessary posts.
if i root my phone, the screen issue isn't permanent, is it?
And this is the second time i root, after having permanent screen issue with HTC hero. So I'm a little worried. If it's safe to root without damaging screen, which root would be best? I just want to get rid of some Rogers programs as they're causing my battery drainage very fast. It's like 2% a minute! Also will a reset fix battery issues?
I am going to underclock my CPU to make battery life long.
Took Evo 4G in for repair a while back, the USB port wasn't charging right, but it would if you propped it up the right way. Anyhow sprint gives it back, won't charge at all, then they tell me I cracked the motherboard and I'll have to pay. My word against theirs, I ended up having to shell out 50.
Sent from my SAMSUNG-SGH-I717 using XDA
bump
Why are you bumping? There really isn't much you can do, you should have sought a reputable repair shop, not just some guy on craigslist. If the guy isn't going to honor his work, you are pretty much out of luck.
Looks like I'm the first to post about this in the HOX+ section
Had the phone face down after having recently rejected a call, my dad and I heard a tiny sound but didn't think much of it. Later when I picked it up I was in utter shock to find the screen had cracked. The phone is only 1 month or so old and HAS NEVER EVER been dropped.
I gave AT&T a call knowing I'd get no where...and yes, I got no where. So I called HTC and they were super nice. However, they pretty much told me that while screen defects are possible, it's next to never that it's ruled as such by the technician. I sent it in anyway to see what happens.
I really don't have any other options at the moment to getting it repaired as I could not find a single place that sells HOX+ parts. Some have reported HOX parts being cross compatible, but I'm not going to take the phone apart (and risk damaging it) on a "maybe".
In sum, I'm heartbroken and pissed.
And to rub salt into the wound, I'm having to use my wife's old iPhone 3GS in the meantime :crying:
always sad to hear about the death of a beloved phone :crying: Good luck and please keep us informed.
I'm more sorry to hear that u have to use a sorry a** iPhone for the time being
Sent from my HTC One X+ using Tapatalk 2
I'd cry if I had to use an iPhone. Sorry to hear about your phone. I think the one x and + both share the same dimensions so maybe a one x screen will work but the leds will be white not 100% about compatibility so maybe check with HTC
These phones are actually really easy to tear apart! Don't be scared
Best of luck getting your baby working
Sent from my Viper One X+
I would hope that a technician could tell the difference between a defect and impact damage. If it were dropped, there would be some kind of impact mark somwhere, especially considering how hard Gorilla Glass 2 is supposed to be to break. Fingers crossed for you.
Don't feel bad. I just sent mine back to HTC as well. All layers of the screen destroyed but surprisingly the phone still worked so I'm looking at a new digitizer and lcd. I miss her
Sent from my MB860 using xda app-developers app
Thanks guys. Still ticked to no end, and the iPhone 3GS certainly doesn't help. Should have never sold all my ex-Android phones (urgh).
Still no word from HTC. I'm basically torn between forking over $200+ for the repairs if they're not going to repair it under warranty and just selling it as is on eBay. I figure I can get $300, then use the money toward a Nexus 4. It's going to kill me not having LTE, 64GB storage, sharp screen, nor the sexiness that is the HOX+, but I can't spend $200 after just recently spending $250 to buy it. I don't know. Confused
spielnicht said:
Thanks guys. Still ticked to no end, and the iPhone 3GS certainly doesn't help. Should have never sold all my ex-Android phones (urgh).
Still no word from HTC. I'm basically torn between forking over $200+ for the repairs if they're not going to repair it under warranty and just selling it as is on eBay. I figure I can get $300, then use the money toward a Nexus 4. It's going to kill me not having LTE, 64GB storage, sharp screen, nor the sexiness that is the HOX+, but I can't spend $200 after just recently spending $250 to buy it. I don't know. Confused
Click to expand...
Click to collapse
They quoted me at 120 shipped to replace the lcd and digitizer. Your repairs should be much cheaper if all they are replacing is the digitizer.
Sent from my MB860 using xda app-developers app
spielnicht said:
Thanks guys. Still ticked to no end, and the iPhone 3GS certainly doesn't help. Should have never sold all my ex-Android phones (urgh).(
Click to expand...
Click to collapse
Yeah, that's like taking your Mercedes in for service and having them give you a Yugo as a loaner.
Well that's definitely encouraging. I can certainly handle that I read elsewhere it was >$200, but I'll take $120 to get my baby back.
dantegl36 said:
They quoted me at 120 shipped to replace the lcd and digitizer. Your repairs should be much cheaper if all they are replacing is the digitizer.
Click to expand...
Click to collapse
Tell me about it. Aside from the fact I want to bash it against the wall because I can't do half the things I'm used to (I miss Swype SORELY, among everything else), subconsciously I find myself concealing it cause I feel embarrassed for using it.
pazzo02 said:
Yeah, that's like taking your Mercedes in for service and having them give you a Yugo as a loaner.
Click to expand...
Click to collapse
spielnicht said:
Well that's definitely encouraging. I can certainly handle that I read elsewhere it was >$200, but I'll take $120 to get my baby back.
Tell me about it. Aside from the fact I want to bash it against the wall because I can't do half the things I'm used to (I miss Swype SORELY, among everything else), subconsciously I find myself concealing it cause I feel embarrassed for using it.
Click to expand...
Click to collapse
HTC/Futuretel in Canada quoted me $430 for screen + digitizer. I smashed it a few weeks ago, you can find my thread in the q&a section.
I found a company in Vancouver that will do it for $135 so we'll see how that repair goes.
Good luck to you too.
Sorry to hear about yours as well, hope you get it back all sorted. $400 is a lot just for a screen repair,
mfpreach said:
...I found a company in Vancouver that will do it for $135 so we'll see how that repair goes.
Good luck to you too.
Click to expand...
Click to collapse
My status changed to "In Repair" today. Not sure if that means they're going ahead and repairing it under warranty or that they're looking at and will contact me soon with estimate. Wait and see I guess. Keeping my fingers crossed.
It does not mean that. Mine said the same thing the first day and it was explained to me that it means they are taking it apart to diagnosis the extent of condition. My final cost was 200. They claimed they needed to replace the casing as well... I didn't argue it and paid up. You can dispute the charges though.
Sent from my MB860 using xda app-developers app
You're absolutely right. An hour later they sent me a quote with the same thing, $200 for the screen and casing. I called them up and asked as to why the casing needed replacing when only the screen was cracked. They escalated it and someone is going to contact me back. I don't have a problem paying to replace the screen (which I hoped to be around $120), but why should I pay an extra $80 for a casing that was in pristine condition.
dantegl36 said:
It does not mean that. Mine said the same thing the first day and it was explained to me that it means they are taking it apart to diagnosis the extent of condition. My final cost was 200. They claimed they needed to replace the casing as well... I didn't argue it and paid up. You can dispute the charges though.
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
spielnicht said:
You're absolutely right. An hour later they sent me a quote with the same thing, $200 for the screen and casing. I called them up and asked as to why the casing needed replacing when only the screen was cracked. They escalated it and someone is going to contact me back. I don't have a problem paying to replace the screen (which I hoped to be around $120), but why should I pay an extra $80 for a casing that was in pristine condition.
Click to expand...
Click to collapse
I totally agree with you. My case was pristine as well. Hard to tell from the pics though but there was no damage done to it. I'm guessing the destroyed it taking the screen out.
Sent from my MB860 using xda app-developers app
---------- Post added at 03:20 PM ---------- Previous post was at 03:05 PM ----------
Just got off the phone with HTC again. They said the 200 does not include the case. That is being thrown in because they probably damaged it when removing the internals. 200 only includes replacing the screen.
Sent from my MB860 using xda app-developers app
After reading your post I just said fuuuuuuuunk it and just went online and approved the repairs and paid for them. I have zero hope that any good is gonna come out of this and I don't want to wait another week (was told up to 10 days) for them to review my case only to come back and tell me they won't cover them. Thought about putting the $200 toward a Nexus 4 (or whatever I got from the selling the HOX+ as is), but I really love my HOX+, even if I miss the Nexus experience.
dantegl36 said:
I totally agree with you. My case was pristine as well. Hard to tell from the pics though but there was no damage done to it. I'm guessing the destroyed it taking the screen out.
Sent from my MB860 using xda app-developers app
---------- Post added at 03:20 PM ---------- Previous post was at 03:05 PM ----------
Just got off the phone with HTC again. They said the 200 does not include the case. That is being thrown in because they probably damaged it when removing the internals. 200 only includes replacing the screen.
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
spielnicht said:
After reading your post I just said fuuuuuuuunk it and just went online and approved the repairs and paid for them. I have zero hope that any good is gonna come out of this and I don't want to wait another week (was told up to 10 days) for them to review my case only to come back and tell me they won't cover them. Thought about putting the $200 toward a Nexus 4 (or whatever I got from the selling the HOX+ as is), but I really love my HOX+, even if I miss the Nexus experience.
Click to expand...
Click to collapse
That's exactly where I was at when I made the choice to pay. I just want my baby back haha
Sent from my MB860 using xda app-developers app
spielnicht said:
After reading your post I just said fuuuuuuuunk it and just went online and approved the repairs and paid for them. I have zero hope that any good is gonna come out of this and I don't want to wait another week (was told up to 10 days) for them to review my case only to come back and tell me they won't cover them. Thought about putting the $200 toward a Nexus 4 (or whatever I got from the selling the HOX+ as is), but I really love my HOX+, even if I miss the Nexus experience.
Click to expand...
Click to collapse
Am sorry to hear about your screen. Don't wanna go off topic but stick to the HOX+. I have the nexus 4 as well and it's a good phone and all but the camera and audio experience is awful. If you use your phone with a headset from time to time or take pics the Nexus 4 is ridiculous, I mean really bad.
Thanks for reassuring me I made the right decision then. Good to know about the camera and audio quality.
PinoPano said:
Am sorry to hear about your screen. Don't wanna go off topic but stick to the HOX+. I have the nexus 4 as well and it's a good phone and all but the camera and audio experience is awful. If you use your phone with a headset from time to time or take pics the Nexus 4 is ridiculous, I mean really bad.
Click to expand...
Click to collapse
Got my phone back yesterday from HTC and was surprised to find out that they actually sent me a brand new one instead of repairing my original one. This actually makes me feel a whole lot better about dropping $200.
I'll give :good: for HTC for their quick turnaround and the nice packaging the phone came in.
All in all, I'm just glad to have my [new] HOX+ back.
My One has a modest gap along most of the top, and you can feel the screen jutting out a bit when you swipe down the notification drawer. But I wouldn't have even noticed these issues if it wasn't for the nitpicky bastards on this forum pointing out every tiny imperfection.
I don't have any dead pixels or other problems, so I'm going to ignore the tiny physical defects and keep my phone instead of returning it 50 times only to get one with different or worse issues.
Who's with me? :thumbup:
I'm very satisfied with my phone, but I still might check back into ATT on day 10 or so to see if new stock is improved.
I have small gaps on top and bottom and screen overhang on my top left corner. It's still the most finely crafted phone I have ever owned.
I think the gap issue is way over blown by the OCD nerds on XDA. I'm sure my phone has flaws but I keep it in its case and I don't spend time just staring at it.
Sent from my HTC One using xda premium
I have the common very slight gap on the top, but I'm keeping my One. There's no use exchanging the phone and maybe getting a worse unit in return. I don't even notice it if I'm not specifically looking for it. My One is in a case, anyway. I've been an iPhone owner for years and I get tired of this "OCD" crap and "I've exchanged my phone fourteen times" every time a phone is released.
Definitely will be returning due to gap gate and the top of the screen sticking out. Will probably wait until the end of the period to see if new stock arrives with fixes to these issues.
Sent from my HTC One using Tapatalk 2
shook187 said:
I think the gap issue is way over blown by the OCD nerds on XDA. I'm sure my phone has flaws but I keep it in its case and I don't spend time just staring at it.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
That's insulting to someone who really (painfully) suffers from OCD.. Hint.
I have two very small gaps, the screen is recessed at the bottom, and is raised at the top. All very minor. No dead pixels. But I do have a very small piece of some sort of fiber behind the screen. Can't see it during normal use because it is located where the battery indicator / time is located. However, it is clearly noticeable when I turn the screen sideways.
I wish there was some sort of way to move it out. Probably going to exchange it.
Sent from my HTC One using xda app-developers app
Of all the hundreds of posts and reviews I'd read and many HTC's viewed pre-release, this issue was rarely mentioned. It's a mature piece and very well done..actually top of the bunch IMO.
SkizzMcNizz said:
That's insulting to someone who really (painfully) suffers from OCD.. Hint.
Click to expand...
Click to collapse
I put that guy on my block list a while back.. The only reason I see what he wrote was because you quoted him..
He has issues!
Report his offensive post, block him and enjoy the phone!
"Gap Gate" isn't a big enough issue to warrant taking my phone back, I think. Certainly not the metal, anyway. The screen overhang is annoying to me (when I notice it - which is almost never in typical usage), but I think I can handle it.
The only thing making me consider returning my phone during the 14-day window is the option to get the developer edition instead. Knowing damn well that AT&T will screw us with updates leaves a very bitter taste in my mouth. I haven't done it yet in the event that the latest software update for the International ROM is for stuff that's already included in the AT&T version, but I'm quite tempted. The fact that international ROMs will work on the AT&T model is the other thing that's holding me back. I just don't want to get into the business of flashing such and such an update all the time if I don't have to. I'm almost certainly going to be staying on a stock ROM of some sort, if only to keep camera functionality (my One XL is using a stock-based ROM right now for just this reason -- the camera is important to me).
Just received my phone today from att.com, it's perfect.
Sent from my HTC One using xda app-developers app
dmystic1 said:
Just received my phone today from att.com, it's perfect.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Then get out of this thread!
Jk
Sent from my HTC One
I checked my ONE out after seeing pictures about this issue. I have zero issues with my HTC ONE build. My device looks and is working how its supposed to. I will be keeping mine.
Sent from my iPhone using Tapatalk
shook187 said:
I think the gap issue is way over blown by the OCD nerds on XDA. I'm sure my phone has flaws but I keep it in its case and I don't spend time just staring at it.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Exactly
Sent from my HTC One using Tapatalk 2
This thread doesn't do anything but rile people up. It's no different than a "see ya suckers, I'm leaving!" thread.
gunnyman said:
This thread doesn't do anything but rile people up. It's no different than a "see ya suckers, I'm leaving!" thread.
Click to expand...
Click to collapse
Wtf are you talking about broseph? Did you even read the OP? It's exactly the OPPOSITE of a see ya suckers I'm leaving thread!
Sent from my HTC One
phositadc said:
Wtf are you talking about broseph? Did you even read the OP? It's exactly the OPPOSITE of a see ya suckers I'm leaving thread!
Sent from my HTC One
Click to expand...
Click to collapse
The purpose is to create a thread where people say they ARE staying and that all the talk of gap gate is limited to a few perfectionists who can't deal with even the slightest "defect."
Sent from my HTC One
phositadc said:
The purpose is to create a thread where people say they ARE staying and that all the talk of gap gate is limited to a few perfectionists who can't deal with even the slightest "defect."
Sent from my HTC One
Click to expand...
Click to collapse
Except that it's yet another thread with "gap gate" in the title. It's not a conspiracy! Do you really think HTC is doing it on purpose? Need to let that term die.
Hey, how come Andrew gets to get up? If he gets up, we'll all get up, it'll be anarchy!
I keep going back and forth on this. I have a small gap on the top and virtually no gap on the bottom. I also have a small nick in the aluminum between the bottom speaker and the screen, right on the corner. I have an overhang on the top and the bottom too. I'm worried if I go exchange it, I'm going to end up with something worse, or with dead pixels or something.
Part of me wants to exchange it and get a developer edition as I think the build quality is overall better on those. Part of me wants to just forget the very minor defects I have and keep it. I only have 2 more days to make my decision though as my 14 days will be up. It's such a great phone overall though.
who have ordered in tmo store online and received their unit box sealed like tmo local store unit? the first time i ordered online i receive my device in a box that is not sealed. they just place 2 tmobile sticker to hold the box cover. when i open my unit there was a dent and scratch on the back so be aware. make sure when you receive a unit when ordered online, the unit must be sealed otherwise the unit you will be getting is a returned from someone nor refurbished.
just sharing..
PLEASE RETURN YOUR PHONE... do not accept a phone if is not sealed. thats an used one for sure ....contact tmobile and tell them they sent you a used phone when you paid for a new one ...
the box is supposed to be covered in transparent plastic...
angel.mariano said:
PLEASE RETURN YOUR PHONE... do not accept a phone if is not sealed. thats an used phone for sure ....contact tmobile and tell them they sent you a used phone when you paid for a new one ...
Click to expand...
Click to collapse
that is what i did. i cannot accept a device that has a minor issue! not with the $579 device! if some user here are sticking with some minor issue then it is not me, i always go for the way they advertise the phone. no dead/stuck pixel and a gap. the phone is advertise as zero gap device. but when htc will perfect this design just like the way they advertise it? this phone is one of the best built quality phone at the moment..
Jayr1987 said:
that is what i did. i cannot accept a device that has a minor issue! not with the $579 device! if some user here are sticking with some minor issue then it is not me, i always go for the way they advertise the phone. no dead/stuck pixel and a gap. the phone is advertise as zero gap device. but when htc will perfect this design just like the way they advertise it? this phone is one of the best built quality phone at the moment..
Click to expand...
Click to collapse
very true ..... i am getting mine wednesday , but im goin to get it in store, so i make sure everything is perfect, and in case im too lazy and order ti online or over the phone, im goin to tell them to make sure they send me a new phone ( the box covered in plastic ) since im buying a new phone, not a used one .. and yes i loooove the design of this amazing phone
angel.mariano said:
very true ..... i am getting mine wednesday , but im goin to get it in store, so i make sure everything is perfect, and in case im too lazy and order ti online or over the phone, im goin to tell them to make sure they send me a new phone ( the box covered in plastic ) since im buying a new phone, not a used one .. and yes i loooove the design of this amazing phone
Click to expand...
Click to collapse
yeah! because when i received mine was just a box no cover whatsoever just a 2 tmobile tape like i said on top post. i tried calling all t mo store in my area but only 4 store carry them and they said back order. so i was like no shyt!lol.. i already return 3 items, 1 that has 5 dead pixel it can be seen to any color and a gap. and the 2 i bought in store has 1 tiny stuck pixel top right, noticeable in black background. i don't like any minor issues in my ONE, i want it perfect so i can get what i paid for..
Jayr1987 said:
yeah! because when i received mine was just a box no cover whatsoever just a 2 tmobile tape like i said on top post. i tried calling all t mo store in my area but only 4 store carry them and they said back order. so i was like no shyt!lol.. i already return 3 items, 1 that has 5 dead pixel it can be seen to any color and a gap. and the 2 i bought in store has 1 tiny stuck pixel top right, noticeable in black background. i don't like any minor issues in my ONE, i want it perfect so i can get what i paid for..
Click to expand...
Click to collapse
not sure why people are complaining about gaps or anything that are not dead pixels since you will probably use a case with it and notice the gaps
TrueYears said:
not sure why people are complaining about gaps or anything that are not dead pixels since you will probably use a case with it and notice the gaps
Click to expand...
Click to collapse
The key word you used was "probably". Some people don't use a case. Some people want their phone to look as nice as possible. You are supposed to get what you pay for.... and this is not a cheap device.
TrueYears said:
not sure why people are complaining about gaps or anything that are not dead pixels since you will probably use a case with it and notice the gaps
Click to expand...
Click to collapse
every one of us has our own preference about build quality. me i want it just like the way they advertise the device. money doesn't grow on trees.
it doesn't matter if you use case it will not make the gap disappear, it will be there and you know it. and if you're ok with a minor defective device well that's fine with me, that is your device not mine. i just want my earned money to be worth spending on the device.
girlygirl00 said:
The key word you used was "probably". Some people don't use a case. Some people want their phone to look as nice as possible. You are supposed to get what you pay for.... and this is not a cheap device.
Click to expand...
Click to collapse
thank you!
TrueYears said:
not sure why people are complaining about gaps or anything that are not dead pixels since you will probably use a case with it and notice the gaps
Click to expand...
Click to collapse
They advertised the phone with no gaps, i get what i pay for, i dont like cases , i dont like dead pixel....i dint pay for a cheap phone , i paid for an htc one Im picky , i like everything perfect... Hopefully i answered your question
I also ordered 2 HTC One's via a local store that will ship to my home. I will make sure it is sealed. It will arrive Monday. Thanks for the heads up. Also, does 1.6 pounds sound right for 2 phones?
Thanks again
Sent from my Coconut Wireless
HawaiiD said:
I also ordered 2 HTC One's via a local store that will ship to my home. I will make sure it is sealed. It will arrive Monday. Thanks for the heads up. Also, does 1.6 pounds sound right for 2 phones?
Thanks again
Sent from my Coconut Wireless
Click to expand...
Click to collapse
Yes . 2 phones are 1.6 pounds ( including boxes and everything )
angel.mariano said:
They advertised the phone with no gaps, i gat i pay for, i dont like cases , i dont like dead pixel....i dint pay for a cheap phone , i paid for an htc one Im picky , i like everything perfect... Hopefully i answered your question
Click to expand...
Click to collapse
Can you guys show me where the advertise it with no gaps? I don't think I ever saw the exact words "no gaps" being advertised.
What about the operating system what about sense? Sometimes when you exit something it's not as smooth as other transactions. Why aren't you guys complaning about that?
Are the gaps really really that bad ?
TrueYears said:
Can you guys show me where the advertise it with no gaps? I don't think I ever saw the exact words "no gaps" being advertised.
What about the operating system what about sense? Sometimes when you exit something it's not as smooth as other transactions. Why aren't you guys complaning about that?
Are the gaps really really that bad ?
Click to expand...
Click to collapse
Its advertised as "zero gap" construction but I agree that people are too anal about it. People sending back all these devices are going to make it very difficult for carriers to replace them if it keeps up.
Sent from my SGH-T999
TrueYears said:
Can you guys show me where the advertise it with no gaps? I don't think I ever saw the exact words "no gaps" being advertised.
What about the operating system what about sense? Sometimes when you exit something it's not as smooth as other transactions. Why aren't you guys complaning about that?
Are the gaps really really that bad ?
Click to expand...
Click to collapse
operating system can be fix by updates.. it is actually zero gaps because it is a unibody device.. everything need to be flawless. people care because they want their money to be worth on spending.what if that gaps will get worse its getting older? what are you gonna do? send it to htc to get it fix? if you are ok with you device with minor issue then that is fine.sharing this to anyone who care not to anyone doesn't care.
Mine wasn't sealed. Just had two stickers holding it shut. The bag it came in was sealed though. It had the sticky cover over the phone and nothing was missing and the phone was in perfect condition.
Sent from my HTC One using XDA Premium HD app
Even if the phone had zero gaps you guys would find something to complain about.
Yeah tmobile advertises lte where is the thread to complain about that.
TrueYears said:
Even if the phone had zero gaps you guys would find something to complain about.
Yeah tmobile advertises lte where is the thread to complain about that.
Click to expand...
Click to collapse
theres no thread because we all know lte is not available everywhere "yet". he made a thread not about the gab, but about the box being open.. dont like it. dont comment
angel.mariano said:
theres no thread because we all know lte is not available everywhere "yet". he made a thread not about the gab, but about the box being open.. dont like it. dont comment
Click to expand...
Click to collapse
Ummm... Pretty sure most carriers ship in open boxes - how else do you think they get the required SIM card in there? All phones I've ever gotten from T-Mobile, going all the way back to the Sidekick II, were just sealed with a sticker.
Same thing with at&t
Same with Sprint
Same with Verizon
And Sprint didn't even use SIM cards back then.
You guys are just looking to complain.
Sent from my SGH-T999
EtherealRemnant said:
Ummm... Pretty sure most carriers ship in open boxes - how else do you think they get the required SIM card in there? All phones I've ever gotten from T-Mobile, going all the way back to the Sidekick II, were just sealed with a sticker.
Same thing with at&t
Same with Sprint
Same with Verizon
And Sprint didn't even use SIM cards back then.
You guys are just looking to complain.
Sent from my SGH-T999
Click to expand...
Click to collapse
Please search on the Internet how carriers put their SIM cards inside the box and you will see how it works ... And today a tmobile representative confirmed all new htc one comes with the box covered in plastic , if is not covered, the phone is reburbished... I wish i had the conversation saved. So i could show it to you
.. There's no body complaining ... We are just giving information
It's extremely small but I'm sure could get worse. Thankfully Google support is wonderful and sending me a replacement....
slopokdave said:
It's extremely small but I'm sure could get worse. Thankfully Google support is wonderful and sending me a replacement....
Click to expand...
Click to collapse
Looks like a scratch.
italia0101 said:
Looks like a scratch.
Click to expand...
Click to collapse
I considered that... Had 2 other people look at it too. We all thought it was a crack. You'd have to see it in person. Either way crack or scratch it hasn't been dropped or knocked on anyway. Just wanted all newbies to Google store to know their customer service is top notch when it comes to support after the purchase.
slopokdave said:
I considered that... Had 2 other people look at it too. We all thought it was a crack. You'd have to see it in person. Either way crack or scratch it hasn't been dropped or knocked on anyway. Just wanted all newbies to Google store to know their customer service is top notch when it comes to support after the purchase.
Click to expand...
Click to collapse
Good to know Google provides good customer service on this phone. Im switching over from Apple and this is good news!
slopokdave said:
It's extremely small but I'm sure could get worse. Thankfully Google support is wonderful and sending me a replacement....
Click to expand...
Click to collapse
Did you purchase Nexus protect? Just wandering if they are doing this out of warranty or because you bought the extended plan.
So tired of these claims. Maybe you got ghosts in your home?
anglerstock said:
So tired of these claims. Maybe you got ghosts in your home?
Click to expand...
Click to collapse
why are you tired of these claims? the issues are real.
even the carrier i work for released a memo advising us of this and to do a swap .
if it wasn't real there would be no advisory..
habs101 said:
why are you tired of these claims? the issues are real.
even the carrier i work for released a memo advising us of this and to do a swap .
if it wasn't real there would be no advisory..
Click to expand...
Click to collapse
I don't remember living in a world where glass has a problem with spontaneous combustion. Phones get cracked or scratched either during the shipping process, or due to user error. They just don't develop scratches by themselves.
It is possible there was a hairline fracture in the glass, and while using it, it may have spread to be more noticeable. However a phone that is in pristine condition when unboxing, stays in said condition until there is user neglect.
so was this a scratch or a crack?
habs101 said:
why are you tired of these claims? the issues are real.
even the carrier i work for released a memo advising us of this and to do a swap .
if it wasn't real there would be no advisory..
Click to expand...
Click to collapse
Either you are a troll or just trying to bash the nexus brand or maybe telling the truth. But 99.9% of the time screens just don't "crack" or "shatter" for no reason, if that were the case, how come even the low budget phones don't crack or shatter out of nowhere? But it's just a coincidence this phone shatters?
habs101 said:
why are you tired of these claims? the issues are real.
even the carrier i work for released a memo advising us of this and to do a swap .
if it wasn't real there would be no advisory..
Click to expand...
Click to collapse
Your carrier advised you that glass cracks by sitting on the table when nobody is around? If that is what you understood from the memo, I am surprised the carrier still hasn't fired you. Now take your non sense elsewhere.
---------- Post added at 02:54 AM ---------- Previous post was at 02:53 AM ----------
btort1 said:
Either you are a troll or just trying to bash the nexus brand or maybe telling the truth. But 99.9% of the time screens just don't "crack" or "shatter" for no reason, if that were the case, how come even the low budget phones don't crack or shatter out of nowhere? But it's just a coincidence this phone shatters?
Click to expand...
Click to collapse
It is a trend now. Some retards break their screen then start threads to find/convince other people then call the company and say hey I got other people with exact same issue, here cover my phone under warranty.
anglerstock said:
Your carrier advised you that glass cracks by sitting on the table when nobody is around? If that is what you understood from the memo, I am surprised the carrier still hasn't fired you. Now take your non sense elsewhere.
---------- Post added at 02:54 AM ---------- Previous post was at 02:53 AM ----------
It is a trend now. Some retards break their screen then start threads to find/convince other people then call the company and say hey I got other people with exact same issue, here cover my phone under warranty.
Click to expand...
Click to collapse
Apparently the cheap Chinese clones don't suffer from random breaking glass. Nor do the cheap no name phones. Weirdddd
Sent from my Nexus 6P using Tapatalk
With that attitude, you're only scaring away other people that might wanted to share their experience with defective units otherwise. I don't understand the need to bash.
habs101 said:
why are you tired of these claims? the issues are real.
even the carrier i work for released a memo advising us of this and to do a swap .
if it wasn't real there would be no advisory..
Click to expand...
Click to collapse
Please post the memo.
I'm sure we'll get a 'My phone spontaneously bent' post before too long. On a serious note I wish the mods would create the following threads: 'My phone is defective' and 'I damaged my phone and I blame the manufacturer'.
Sent from my Nexus 6P using Tapatalk
im sure he didnt mean to say the phone breaks by itself..i think he meant that the screen will crack even with a slightest touch to the screen
people keep complaining of "cheap Chinese crap"... This isn't the case. You are misinformed and need to do some research if you believe this. Yes, it's made in China. With Gorilla Glass 4. I wasn't aware Gorilla Glass' strength changed depending on the country it was assembled in.
hello00 said:
im sure he didnt mean to say the phone breaks by itself..i think he meant that the screen will crack even with a slightest touch to the screen
Click to expand...
Click to collapse
If that is indeed the case his phone must have been defective when it left the factory, this post would go in the 'My phone is defective' thread. I have touched my screen with various degrees of pressure and no cracks have appeared, my phone is not defective. Anyhow the long and short is we don't need a new post for every single issue, spontaneous or otherwise.
Sent from my Nexus 6P using Tapatalk
anglerstock said:
Your carrier advised you that glass cracks by sitting on the table when nobody is around? If that is what you understood from the memo, I am surprised the carrier still hasn't fired you. Now take your non sense elsewhere.
---------- Post added at 02:54 AM ---------- Previous post was at 02:53 AM ----------
It is a trend now. Some retards break their screen then start threads to find/convince other people then call the company and say hey I got other people with exact same issue, here cover my phone under warranty.
Click to expand...
Click to collapse
You should learn to read. the Carrier has put the advisory not me.
They have advised us that some nexus 6p owners have reported that the glass panel has cracked spontaneously.
- Points to Mention to the Customer
- we are aware that a small portion of Huawe Nexus 6p customers may be experiencing this issue
This is on Rogers in Canada
Now move along.. the issue is very real .
---------- Post added at 10:57 PM ---------- Previous post was at 10:51 PM ----------
nrfitchett4 said:
Please post the memo.
Click to expand...
Click to collapse
Oh No problem.
Issue is real and alive.. Not sure why so many people don't believe it is an issue . To many people living in a bubble
marcadam said:
I'm sure we'll get a 'My phone spontaneously bent' post before too long.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Bwahahahahahahaha..... Spontaneously bent. That is hilarious.
In total we've owned 10 smartphones over the last 6.5 years. Never has any glass cracked or shattered except one. Droid 2. Was less than a month old and in my wife's purchase. Something hit the screen and caused a tiny crack in the glass and lcd. Fought like hello get it fixed under manufacturer warranty as I hardly call that abuse but to no avail had to go through insurance.
Point is, these are sensitive expensive electronic devices. Even throwing into your pocket with keys in your pocket can cause some damage to it. It's not the manufacturer's fault. I honestly can't believe how people treat their devices. Some don't even realize what they do can damage it. (like my wife just keeping it in her purse.... With 10 different things that can bang into it.) unfortunately we as a society have higher expectations, but have lower expectations for our own actions.
I'm not saying anyone deliberately caused damage and is trying to milk the system (as some do)... But take a closer look at what you do with your device daily. You don't rub your keys against your TV do you? You don't toss your computer on the counter. Unless you can honestly say you have babies the device in cloth since cell minute 1....stuff happens.