Is anyone else having problems with apps not downloading right after purchasing them? I've noticed this happening ever since the latest market update. This morning I bought an app at 9:30am and got the confirmation email right away. The app didn't actually download until 12pm, two and a half hours later. What sucks is that I don't care for the app and I didn't notice when it finally downloaded so now it's too late to get a refund. I wrote the dev that made the app in hopes that they will refund me.
I just got off the phone with a specialist with the app market and he's telling me that it's because the phone is rooted. He claims that it's probably a compatibility issue with the custom rom and the updated market. I don't believe it. I have never had an issue with a custom rom and the market.
Is this happening to anyone else? I'm using Xron and things were fine before the update to the market.
I don't believe its a root or custom rom problem. Last night I bought geeky avatar and it hung on the downloading screen for hours. When I woke up this morning it was installed. I bought it on my unrooted Samsung galaxy tab. I also just tried buying screen cast on my rooted 3d and same thing.
Edit.. I thought maybe my credit card was maxxed but that wasn't it. Also I did get a confirmation email (just checked)
Sent from my unrooted Galaxy Tab.
squick said:
Is anyone else having problems with apps not downloading right after purchasing them? I've noticed this happening ever since the latest market update. This morning I bought an app at 9:30am and got the confirmation email right away. The app didn't actually download until 12pm, two and a half hours later. What sucks is that I don't care for the app and I didn't notice when it finally downloaded so now it's too late to get a refund. I wrote the dev that made the app in hopes that they will refund me.
I just got off the phone with a specialist with the app market and he's telling me that it's because the phone is rooted. He claims that it's probably a compatibility issue with the custom rom and the updated market. I don't believe it. I have never had an issue with a custom rom and the market.
Is this happening to anyone else? I'm using Xron and things were fine before the update to the market.
Click to expand...
Click to collapse
I'm fairly confident the market issues are not related to the rooted ROM unless the ROM had a significant mistake/error. The ROM dev's thread should show complaints of the issue, if there is one.
I've had problems with the Market the last few days, as a developer, for in app donations not coming through. They've errored out as "Took too long to deliver". Which is nonsense since its all electronic. Also, very frustrating as people are offering to send me a donation for my app, Root Check, but due to Google's market issues they are being denied. This "took too long to deliver" issue was reported by quite a few developers and it was traced back to the most recent version of the Market. If people downgraded to the previous market version, the issue disappeared.
Perhaps if you downgrade to a previous market version, the issue might be resolved.
Also, was the market specialist over the phone able to grant your refund? It would seem their product errored in not allowing you access to your purchase for 3 hrs while their refund period was only 15 minutes?
I definitely relate to frustrations with the Market. Hope the suggestion helps and hopefully more people will post up with their experience!
joeykrim said:
I'm fairly confident the market issues are not related to the rooted ROM unless the ROM had a significant mistake/error. The ROM dev's thread should show complaints of the issue, if there is one.
I've had problems with the Market the last few days, as a developer, for in app donations not coming through. They've errored out as "Took too long to deliver". Which is nonsense since its all electronic. Also, very frustrating as people are offering to send me a donation for my app, Root Check, but due to Google's market issues they are being denied. This "took too long to deliver" issue was reported by quite a few developers and it was traced back to the most recent version of the Market. If people downgraded to the previous market version, the issue disappeared.
Perhaps if you download to a previous market version, the issue might be resolved.
Also, was the market specialist over the phone able to grant your refund? It would seem their product errored in not allowing you access to your purchase for 3 hrs while their refund period was only 15 minutes?
I definitely relate to frustrations with the Market. Hope the suggestion helps and hopefully more people will post up with their experience!
Click to expand...
Click to collapse
Uninstalling market update also if you don't care for the new market right?
Sent from my unrooted Galaxy Tab.
chefdave12118 said:
Uninstalling market update also if you don't care for the new market right?
Sent from my unrooted Galaxy Tab.
Click to expand...
Click to collapse
Sorry, I had a typo and good catch. I should have provided more details.
If your device came with the previous version of the Market and then you found the Market updated itself, you can remove the update by Uninstalling it through the Settings -> Applications -> Manage applications.
If your device came with the latest version of the Market, you'll probably have to sideload/manually load the previous version of the Market.
Unfortunately, in my opinion, there are terrible solutions! Wish there was a better method .. I'm sure if anybody knows of one they'll help out and post up. Hope that helps!
Does anyone have the previous version file. I just checked and I can't uninstall the update. I just flashed Xron 4.2 last night and I'm guessing that he added the updated market. It doesn't give me the option to uninstall the update.
---------- Post added at 05:37 PM ---------- Previous post was at 05:33 PM ----------
joeykrim said:
I'm fairly confident the market issues are not related to the rooted ROM unless the ROM had a significant mistake/error. The ROM dev's thread should show complaints of the issue, if there is one.
I've had problems with the Market the last few days, as a developer, for in app donations not coming through. They've errored out as "Took too long to deliver". Which is nonsense since its all electronic. Also, very frustrating as people are offering to send me a donation for my app, Root Check, but due to Google's market issues they are being denied. This "took too long to deliver" issue was reported by quite a few developers and it was traced back to the most recent version of the Market. If people downgraded to the previous market version, the issue disappeared.
Perhaps if you downgrade to a previous market version, the issue might be resolved.
Also, was the market specialist over the phone able to grant your refund? It would seem their product errored in not allowing you access to your purchase for 3 hrs while their refund period was only 15 minutes?
I definitely relate to frustrations with the Market. Hope the suggestion helps and hopefully more people will post up with their experience!
Click to expand...
Click to collapse
About the refund, I had already emailed the developer so the rep said if I didn't hear back after a day or two then to reply to the repos email he sent me and he would get it resolved.
---------- Post added at 06:33 PM ---------- Previous post was at 05:37 PM ----------
---------- Post added at 06:36 PM ---------- Previous post was at 06:33 PM ----------
The developer of the app I bought just refunded me for the app since I didn't like it. he also sent me this email -
Stephen,
Thank you for your e-mail. We have successfully issued you a refund for your purchase of Font SMS Bundle 2. Google Checkout has been down recently at various times the past couple of days, one down time exceeding 18 hours. This may provide reasoning for your downloads not going through as quick as they should. We thank you for your interest in Font SMS Bundle 2..
Maybe it's just an issue with google checkout and not the actual market. It makes more a little more sense to me. What does everyone think?
squick said:
Does anyone have the previous version file. I just checked and I can't The developer of the app I bought just refunded me for the app since I didn't like it. he also sent me this email -
Stephen,
Thank you for your e-mail. We have successfully issued you a refund for your purchase of Font SMS Bundle 2. Google Checkout has been down recently at various times the past couple of days, one down time exceeding 18 hours. This may provide reasoning for your downloads not going through as quick as they should. We thank you for your interest in Font SMS Bundle 2..
Maybe it's just an issue with google checkout and not the actual market. It makes more a little more sense to me. What does everyone think?
Click to expand...
Click to collapse
I agree, the developer's explanation does make more sense. His explanation also does coincide with the times I've seen issues the last few days. Perhaps the outages were confinded specific areas as I haven't experienced any.
I am frequently on both the google checkout site and the google android developer site managing my applications and neither one of these have been down for me in the last week between 6am - 10pm EST roughly.
Not sure what "outage" he is referring to as I haven't seen this occur from both over my sprint phone accessing the sites and over my home internet.
Either way, hope the issue is cleared up. It is unfortunate Google isn't more public about their issues and fixes instead we're left to speculate.
Appreciate the update and hope he's correct with the assumption we won't have any major outages in the future!
joeykrim said:
I agree, the developer's explanation does make more sense. His explanation also does coincide with the times I've seen issues the last few days. Perhaps the outages were confinded specific areas as I haven't experienced any.
I am frequently on both the google checkout site and the google android developer site managing my applications and neither one of these have been down for me in the last week between 6am - 10pm EST roughly.
Not sure what "outage" he is referring to as I haven't seen this occur from both over my sprint phone accessing the sites and over my home internet.
Either way, hope the issue is cleared up. It is unfortunate Google isn't more public about their issues and fixes instead we're left to speculate.
Appreciate the update and hope he's correct with the assumption we won't have any major outages in the future!
Click to expand...
Click to collapse
Yea, I don't know that it's fixed yet but I haven't actually tried buying an app since last night. I just hope he's right about the idea that it's Google Checkout that is to blame. In fact, each time I bought an app and had the problem, a popup came up that said something about I would receive an email when the issue is resolved.
I just noticed another problem. I went to search for a Go Launcher Theme and it says there is 3158 results. But, when I start to scroll down, it only shows me about 30 or so and that's it. WTF is going on? They have really screwed things up now.
Does anyone have the previous version of the market? PLEASE. This is ridiculous. Now I'm beggining to wonder if it's google checkout after all.
If no one has the file, do you know where I can find it?
Related
I've had the Minecraft apk from a friend that bought it. Now with the sale, I was going to buy it myself but it shows as Purchased and it doesn't even try to buy it(says cant download app wasn't purchased). I'm suspecting this is because Titanium Backup Market doctor. I even tried a full wipe of the ROM and no change. Older Market shows it normally, but the price isn't right(it's the normal price, not the 10 cent sale). Even the web based Market shows as Purchased. Can anyone help? I would really love to buy it
Yes my credit card works fine, I bought SwiftKey and Fieldrunners 2 minutes ago.
Exact same thing is happening for me with Soundhound (paid). I uninstalled the non-market version, and it shows purchased on both the Market website & app. I just tried uninstalling Market updates, force stop, clear data, reboot.... and the market still shows "purchased".
I also previously used TB Market Doctor. I've already unlinked the app using Market Doctor.
EDIT: I guess Google heard me. Now it's showing not purchased on the web & phone. Now I purchased it and it's working. Thanks Larry! (I think?)
roo5ter said:
Exact same thing is happening for me with Soundhound (paid). I uninstalled the non-market version, and it shows purchased on both the Market website & app. I just tried uninstalling Market updates, force stop, clear data, reboot.... and the market still shows "purchased".
I also previously used TB Market Doctor. I've already unlinked the app using Market Doctor.
EDIT: I guess Google heard me. Now it's showing not purchased on the web & phone. Now I purchased it and it's working. Thanks Larry! (I think?)
Click to expand...
Click to collapse
Did you email them or do something else? It still shows purchased for me..
freemini said:
Did you email them or do something else? It still shows purchased for me..
Click to expand...
Click to collapse
+ 1 for this, I'm having the exact same issue.
Sent from my HTC Sensation using xda premium
I have just logged in to my Android Market account and used the "report a problem" link next to the three apps I am having trouble with to report this to Google. Fingers crossed they can reset/unlikely them so that I can buy the genuine apps in the ten pence sale.
Sent from my HTC Sensation using xda premium
I don't know, that means they answer and fix it in less than 6-8 hours. Let me know if you're successful as I'm interested in fixing this problem if it happens again.
damn! got the same thing happening with Beautiful Widgets...grrr!
I would also like to know how to resolve this...
I want to purchase Flick Golf, but I can't download it because I already "purchased" it
I also have this issue, and have been trauling the internet for days for a solution, of which there appears to be none at present.
I have also used the report problem link but have had no response as of yet.
I had the same problem with adw launcher ex but I solved using my old phone that is running the 2.2.6 version of the market. I believe you don't strictly need an old phone to do it, maybe just downgrading the market could help .
It didn't show the app as purchased but with the original price (2.33€ or something like that), but when I went on to check out, it showed me 0,12€ (0,12€ and not 0,10€ for, as I read in the email I received from google, italian IVA, the same as VAT) and so I completed the order.
I hope this fixed the problem forever.
GallStones said:
I had the same problem with adw launcher ex but I solved using my old phone that is running the 2.2.6 version of the market. I believe you don't strictly need an old phone to do it, maybe just downgrading the market could help .
It didn't show the app as purchased but with the original price (2.33€ or something like that), but when I went on to check out, it showed me 0,12€ (0,12€ and not 0,10€ for, as I read in the email I received from google, italian IVA, the same as VAT) and so I completed the order.
I hope this fixed the problem forever.
Click to expand...
Click to collapse
Thanks, that worked. The price changes to 0.10€ just before you check out.
Ronok said:
Thanks, that worked. The price changes to 0.10€ just before you check out.
Click to expand...
Click to collapse
I managed to get the old market on my Sensation, find the application I want and it now let's meet buy... But, I click buy, then accept permissions, and the checkout where it shows my card number has a 'buy' button at the bottom, but no sale price... Is there a further screen after this, or has Google pulled the discount?
Sent from my HTC Sensation using xda premium
Just answered my own question, clicked buy on Endomondo Prof and was charged full price, not the sale offer. Oh well, it was only only 69p anyway.
At least I know what to do if any other apps come up in the sale. Cheers fellas.
Sent from my HTC Sensation using xda premium
GallStones said:
I had the same problem with adw launcher ex but I solved using my old phone that is running the 2.2.6 version of the market. I believe you don't strictly need an old phone to do it, maybe just downgrading the market could help .
It didn't show the app as purchased but with the original price (2.33€ or something like that), but when I went on to check out, it showed me 0,12€ (0,12€ and not 0,10€ for, as I read in the email I received from google, italian IVA, the same as VAT) and so I completed the order.
I hope this fixed the problem forever.
Click to expand...
Click to collapse
I tried that method, even downgraded to DI18(Samsung Epic 4g), but my Credit Card is greyed out
but i purchased other apps recently with the same card
Damn it, I completely forgot about Android's refund feature. I would've tried getting Minecraft with the old market even though it said the old price.. well maybe it will get cheap again(like a last day finale)
I had the same problem when trying to purchase Shazam yesterday. I previously had the app installed (a cracked one), but I removed it before purchasing. When I purchased, it said it went through, but when I went to download it, it says I havent purchased it. I emailed google, they said they were having problems and that it should be fixed in a few hours. They emailed me back and told me it was fixed, but it was still showing as purchased in my market. Now that the sale is over, i guess I'm screwed out of it now.
sitlet said:
I had the same problem when trying to purchase Shazam yesterday. I previously had the app installed (a cracked one), but I removed it before purchasing. When I purchased, it said it went through, but when I went to download it, it says I havent purchased it. I emailed google, they said they were having problems and that it should be fixed in a few hours. They emailed me back and told me it was fixed, but it was still showing as purchased in my market. Now that the sale is over, i guess I'm screwed out of it now.
Click to expand...
Click to collapse
Have you tried downgrading your market app to v2.x as said before?
For me and others was the only way to fix the problem...
same issues...
where would i get the old APK for market... i dont have an old phone to use
Here you go!
Br
Send from my laptop using xda premium
thanks ...is that clockwork flashable
EDIT...its not... i got it to work(mount system/app copy to directory.reboot)
also you have to do this right away ...my market updated right after i purchased it
I saw somebody had started a similar thread a week or so ago on this topic, but now I can't find it.
Anyway, as the subject box says, the option to bill to my at&t account is no longer there when purchasing apps via google play. Was wondering if anyone had a new solution or if there are others out there that still can with google play, or can't like myself.
Thank you
Sent from my SAMSUNG-SGH-I717 using xda premium
According to another thread, Google pulled bill to carrier function.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
It disappeared for me for a few days but it's back now. I was able to buy something yesterday and bill my account. I just checked again and the option is still there.
Sent from my SAMSUNG-SGH-I717 using xda premium
Has anyone heard anything new about this?
I have contacted both Google and AT&T, both of who claim that there should be no problem, either with my account specifically or the system as a whole.
I only have the "Add Card" option.
I am using Samsung Galaxy S2 Skyrocket on AT&T
I too only see the "Add Card" option. So it isn't only you.
I use the option often, and it's still there for me.
I saw the same thread the OP saw a week or so ago, and I remember thinking to myself that it could be missing if you have a custom non stock rom flashed. Would be news to me as I've had custom roms on other phones before and never had a problem. I could be wrong though as I'm definitely not a dev.
I had this option disappear on me, and I've never used a custom ROM on my Infuse. I did root the device, though.
When u use custom Rom it tends to happen but its very rare BUT clear ur market data and go into market it will ask you to log back in. That should work if not let me know
Sent from my SAMSUNG-SGH-I717 using xda premium
Still missing
I have been fighting this issue since Feb 21st.
I have reset my phone back to factory settings 2 or 3 times and had the sim card changed twice. Still the bill to mobile option is missing. It worked fine and showed up every time until Feb 21st of this year and nothing I do seems to fix it. Strange things is some of my coworkers have the Samsung Skyrocket and can bill to mobile with no problems. Has anyone any real info on whats going on or what the real issue is??
Dark Justice said:
I have been fighting this issue since Feb 21st.
I have reset my phone back to factory settings 2 or 3 times and had the sim card changed twice. Still the bill to mobile option is missing. It worked fine and showed up every time until Feb 21st of this year and nothing I do seems to fix it. Strange things is some of my coworkers have the Samsung Skyrocket and can bill to mobile with no problems. Has anyone any real info on whats going on or what the real issue is??
Click to expand...
Click to collapse
I need more info than that to help u. Are u rooted if so what Rom u using or are u stock?
on Sprint, you had to be a "A" customer, with a year or more of perfect payments to even have a chance of being able to bill to your carrier; if you are new to ATT, or have poor credit, it won't work for you..
My info
It is right out of the box.
I have done nothing to it other than use
as it would normally be used.
So I guess it is stock. No idea how to root a phone.
Samsung Galaxy S2 Skyrocket SGH-i727
armyboy11b said:
I need more info than that to help u. Are u rooted if so what Rom u using or are u stock?
Click to expand...
Click to collapse
It is right out of the box.
I have done nothing to it other than use
as it would normally be used.
So I guess it is stock. No idea how to root a phone.
Samsung Galaxy S2 Skyrocket SGH-i727
cant bill to account
same problem, rooted SGSII Skyrocket, completely stock. i used the feature a couple times, then... "poof" its gone. i read some of the replys and i missed a bill one day by mistake and im not sure if thats what did it or not but that was 5 months ago. there are no purchase blocking services on my account, but i cant be totally sure because customer service is closed, so i plan on calling in the morning to find out if there are any hidden services seeing as it is AT&T. im determined to find out why i cant bill things to my account; because i dont use credit cards its quite inconvenient if i want to purchase something. if i figure this out ill be sure to post on this thread and/or make a new one on how to hunt down the solution.
I had a similar problem but I believe it has something to do with the ROM you are currently running. I have seen the option on some roms and not in others.
noobhaxor said:
I had a similar problem but I believe it has something to do with the ROM you are currently running. I have seen the option on some roms and not in others.
Click to expand...
Click to collapse
Well that's the thing, my phone is completely stock except for that it's rooted. And it worked when it was rooted too because I bought "android over clock" coincidentally on February 21, the same day I believe someone mentioned the ability to bill to the account, disappeared.
Well I called att and to no avail. They where as or more clueless to my issue at hand. So I'm stuck behind a brick wall now.
halospartan3 said:
same problem, rooted SGSII Skyrocket, completely stock.
Click to expand...
Click to collapse
Rooted yet completely stock ....hmmmm
I'll bet that's part of the problem .....
You should root ....wait .....unroot ......uh......
Nevermind......
---------- Post added at 05:59 PM ---------- Previous post was at 05:46 PM ----------
noobhaxor said:
I had a similar problem but I believe it has something to do with the ROM you are currently running. I have seen the option on some roms and not in others.
Click to expand...
Click to collapse
Agreed ...g
Well... Just as mysteriously as it disappeared, it's back, I can now bill to myccount again. I don't have any idea why it decided to show up so I can't help anyone. I'll try to find the reasoning.
modmyphone said:
According to another thread, Google pulled bill to carrier function.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
i know this is old news for responding to this response, but I have a Samsung Note I717 as a second line and it has the Bill AT&T option... But I have a dell streak where ive purchased 6 apps over time, with the last one just befoer th 'REDEEM" crap was pushed out.. Now the streak lost the billing option
Let me start this by saying I LOVE the Nexus 10. It's the most comfortable tablet I've used and the screen is just phenomenal, aside from that, the random reboots are really dragging down the experience. I'm sure there still have to be people having these issues, and what are you doing to combat/keep the tablet from rebooting? I've factory reset my device probably 5 times since my purchase in January, and have installed a few ROMs to try and stop them to no avail. I'm currently running CM10.1 with KTManta and are still having crashes daily, if not every 3-4 hours of heavy use. Location services are disabled, and Chrome is nowhere to be found. How many here are still having these issues? I'm just trying to grab a realistic number here for the community. Would those who are having freezes and reboots like to contribute to a global list where we could possibly list all of the applications that we use to see if there is a common ground amongst us? I just hate that this awesome tablet is being placed on the back burner for now with what would appear like no indication of upcoming fixes. I'm sure IO will bring us a more stable version of Android (4.2.2 is pretty awful) but that's still quite a bit away.
Sent from my GT-N7100
There are two awesome threads that this is being discussed on, one is http://forum.xda-developers.com/showthread.php?t=1998496 the other is a Google thread referenced in that same discussion.
I may have had a comepletely different problem, but a RMA made my N10 go from bad to good experience
Been running 4.2.2 official AOKP with default kernel for the last couple weeks and haven't had 1 freeze/reboot. Battery great also with around 7-8 hours of screen time.
4.2.2 was a huge improvement
Sent from my SGH-I747M
I am currently on a CM10 base and KTManta kernel and I have no reboots or other problems at all. I had been on AOKP PUB for quite a while before this and it was fine too, and before that I was on a really old build of CM10 (4.2.1) for a long time with only a couple issues due to memory leaks that caused a reboot once every few days.
bigmatty said:
There are two awesome threads that this is being discussed on, one is http://forum.xda-developers.com/showthread.php?t=1998496 the other is a Google thread referenced in that same discussion.
I may have had a comely different problem, but a RMA made my N10 go from bad to good experience
Click to expand...
Click to collapse
Your second device isn't rebooting?
Edit: To OP. I gave up combatting it. Nothing seems to work. It could be an app but when it reboots sometimes every few days that would be hard to troubleshoot. I can swap an app list with you if you want although it may be more beneficial to see those the apps of those with no issues so you could have a starting point?
Sent from my Nexus 4 using Tapatalk 2
I own this device for ~4 weeks now and I haven't had a single reboot, freeze or anything.
Of course I understand that not everybody is this lucky, so I feel sad for you guys but it seems to be more hardware reliant than anything with newer devices not experiencing many problems.
I experienced several reboots a day when I first received my Nexus 10. It was frustrating to use at best. Since the 4.2.2 (I'm running stock with root) upgrade and switching to Chrome beta I no longer have any reboot problems with the same device. I am now able to turn on location awareness without lockups or reboots as well. It's a complete 180.
My wife just bought her own Nexus 10 and hers has never locked up or rebooted spontaneously. Hers is stock, unrooted, and she uses non-beta Chrome.
rxnelson said:
Your second device isn't rebooting?
Click to expand...
Click to collapse
It is not.
I mentioned it in another thread, but I prefer to charge a units battery 100% full, then run the unit unitl it turns its self off from dead battery. The first two "cycles" on my RMA unit I did that, no problems during either cycle, each cycle was three days long. So then I started to charge it when the battery said 1%, and now I'm up to 302 hours of uptime. There have been no shell reboots during this 302 hours, as I've always been sure to leave an app in "recently used" and its always still there. I've also been using things that previously I would not have, such as Maps, apps that run message in status bar such as "Date In Status Bar HD" etc etc.
But full tech-slanted disclaimer because I know the history of this problem:
-My problem on my original unit 99.9% of the time manifested its self as "sleep of death", a bit different than "the masses"
-On my RMA unit, I've never opened Chrome. Not because I am wanting to use it but avoiding it, rather I only ever want to use one browser per device, and since I need to use Boat for Flash, I run Boat instead
-Similarly, I have not done anything "trying to force a crash" on the unit. For example, I've not run that crash app that dude just posted to the Google thread
-Again related to my personality/thought process: My goal has been "just use the tablet as I normally would" so that DOES include things like surfing the web on Boat for 3 hours at a time, running some lame match-3 games, etc etc. I am NOT sitting in a class all day with the unit open for 8 hour stints, nor am I watching YouTube for hours at a time, nor am I taking 1 hour video recordings on the device. So moderate use, but not "stress testing" use.
Still, the summary of my experience says it all (for me) - Could not consider the original unit dependable in anyway, it almost always was "off" if it was sitting on my desk, whereas now the new unit has not had a single event and I'm about one month into it, every day use... Original unit I noticed the problem within the first 3 days of ownership, but I thought there was a setting I had wrong, then I thought it was a problem that 4.2.2 would fix - both those assessments of my original device were wrong.
One more data point on this - My new unit is the D serial number, my original was the C - but another user here described the EXACT same crap I was dealing with, and his was a D - so I don't think there is an exact match for the possible theory of serial numbers (again in the context of sleep-of-death-manifestation.)
:good:
~bm
I've not had one single reboot or freeze with this tablet, I'm on the stock 4.2.2. I have had some apps crash which brings me to my next point... How do your log cats look? They are usually a good starting point when trying to figure out the cause of a crash.
And if you are getting multiple reboots across a spread of roms than it's most likely an app. You need to take the time and figure out which app is causing it. It will be worth it in the long run!
---------- Post added at 11:04 AM ---------- Previous post was at 10:56 AM ----------
bigmatty said:
I mentioned it in another thread, but I prefer to charge a units battery 100% full, then run the unit unitl it turns its self off from dead battery.
Click to expand...
Click to collapse
You do that every time? That's not good and definitely not needed with lithium ion batteries.
hlaalu said:
I've not had one single reboot or freeze with this tablet, I'm on the stock 4.2.2. I have had some apps crash which brings me to my next point... How do your log cats look? They are usually a good starting point when trying to figure out the cause of a crash.
And if you are getting multiple reboots across a spread of roms than it's most likely an app....
Click to expand...
Click to collapse
I think that is the point for the OP but nobody is doing it. Can you guys with no reboots list the apps on your device? That would give the people with reboots a starting point.
I appreciate the input to the thread but (I'll probably get flamed for this) many of the anecdotal responses are not of much value IMHO. You can't really start any troubleshooting with and not trying to single anyone out, 4.2.2 fixed it, my RMA'd device fixed it, beta-chrome works for me, non-beta for the wife, it's hardware, newer ones are better, turn off location services, etc. I have an RMA'd device so it is newer than the first batch. To that point, there is a guy in the thread bigmatty linked where the device is 8 days old. Is it an app? I hope so but with the infrequency of the reboots or seemingly randomness of it it is hard to troubleshoot. AOKP ran for 2 days 9 hours for me then crashed, then crashed again in 5 hours, and now up for 2 days again so far. The thing is they were all when idle so it is really hard to say what happened. One of my logs suggests gtalk loosing connection and rebooting the tablet. The other says nothing "illegal" or anything like that in the logs. Just the activity manager freaks out like every other log and then watchdog kills everything.
So, you guys with perfect N10s why don't you give us an app list so us poor bastards with reboots have a starting point....please
rxnelson said:
I think that is the point for the OP but nobody is doing it. Can you guys with no reboots list the apps on your device? That would give the people with reboots a starting point.
So, you guys with perfect N10s why don't you give us an app list so us poor bastards with reboots have a starting point....please
Click to expand...
Click to collapse
Look, that's not how troubleshooting works. The easiest and most efficient way is to reset your roms, add one or two apps a day, and keep adding apps till you find the problem. Patience is the key. But once you find the problem you'll be very pleased. Me or anyone else listing apps on our devices will not be meaningful to the problem because you're looking for apps that work, you're looking for ones that don't.
Your starting point is a ROM with no apps.
hlaalu said:
You do that every time? That's not good and definitely not needed with lithium ion batteries.
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Click to collapse
Well, I've personally done a lot of research into this topic, and no one will ever convince me any other method is as good for the batteries as it is. I've seen the battery discussions on both sides drag on for miles, so not worth discussing really. Just IMHO - ALL batteries can still suffer from memory effect. (Again, seen both sides of that discussion.)
I agree w/ the "top-level-general uncertainty" about these devices and thus the inherent frustrating complexities that rxnelson is talking about. My general opinion on the situation, is - if nothing else, there are some truly defective units in the field now, which further complicates the issue/troubleshooting.
hlaalu said:
Look, that's not how troubleshooting works. The easiest and most efficient way is to reset your roms, add one or two apps a day, and keep adding apps till you find the problem. Patience is the key. But once you find the problem you'll be very pleased. Me or anyone else listing apps on our devices will not be meaningful to the problem because you're looking for apps that work, you're looking for ones that don't.
Your starting point is a ROM with no apps.
Click to expand...
Click to collapse
Yea...well that is probably not going to happen for most people. Even at 10 apps 2 days per app you are looking at almost a month of troubleshooting. Most people aren't going to do that. There is also nothing to say that your bad app didn't cause an issue in 2 days but 4 instead you will be thinking the wrong app caused the issue. Anyway it was what the OP asked for so also trying to stay on topic.
rxnelson said:
Yea...well that is probably not going to happen for most people. Even at 10 apps 2 days per app you are looking at almost a month of troubleshooting. Most people aren't going to do that. There is also nothing to say that your bad app didn't cause an issue in 2 days but 4 instead you will be thinking the wrong app caused the issue. Anyway it was what the OP asked for so also trying to stay on topic.
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Click to collapse
Yeah I hear you man. When I was in the cell phone business as much as I love android I hated selling android phones because people go app crazy and install whatever they can find. Then they come back the next day because their phone isn't working properly. Lol.
But honestly, how many different apps do you use on a typical day? And let's put games and other non productive apps aside. So for troubleshooting purposes start with the apps you really, truly, honestly NEED and see if you still get issues.
This really becomes a circular discussion. Its the same as the original links I was referencing. Mods are just humoring us by not merging...
bigmatty said:
Well, I've personally done a lot of research into this topic, and no one will ever convince me any other method is as good for the batteries as it is. I've seen the battery discussions on both sides drag on for miles, so not worth discussing really. Just IMHO - ALL batteries can still suffer from memory effect. (Again, seen both sides of that discussion.)
I agree w/ the "top-level-general uncertainty" about these devices and thus the inherent frustrating complexities that rxnelson is talking about. My general opinion on the situation, is - if nothing else, there are some truly defective units in the field now, which further complicates the issue/troubleshooting.
Click to expand...
Click to collapse
I'd invite you to do some more research into the topic, check this out: http://batteryuniversity.com/learn/article/charging_lithium_ion_batteries It's a great site for real battery information.
hlaalu said:
Yeah I hear you man. When I was in the cell phone business as much as I love android I hated selling android phones because people go app crazy and install whatever they can find. Then they come back the next day because their phone isn't working properly. Lol.
But honestly, how many different apps do you use on a typical day? And let's put games and other non productive apps aside. So for troubleshooting purposes start with the apps you really, truly, honestly NEED and see if you still get issues.
Click to expand...
Click to collapse
I hear you as well. To be honest I'm just kind of done with troubleshooting. I've had a rebooting device since November. I'm just looking for a base to start with I guess. Kind of like at work. We have 10-15 core apps we install and test on a PC. When they are tested we make an image and blast that to the other devices. If 19 of 20 of the PCs work then we re-image the one. If that doesn't work it almost isn't worth the trouble shooting as we have 20 more that need imaged. Most of the time they chalk it up to hardware send it to the PC techs and move on. If I get bored I'll reflash....and yes honestly I don't use that many apps but it is still kind of a kick in the balls that you have to baby the device. I still think there is something generally wrong with the I/O of the two devices I've had. If I do a restore all apps and I mess with the tablet while it is downloading and installing all those apps they were both almost guaranteed to reboot.
hlaalu said:
I'd invite you to do some more research into the topic, check this out: http://batteryuniversity.com/learn/article/charging_lithium_ion_batteries It's a great site for real battery information.
Click to expand...
Click to collapse
:cyclops: I've read it all and done my own tests that span years... Even talked with former battery engineers about the topics and theories. My method always leaves my devices "more charged longer". Like I said, seen this battery topic drag on endlessly...
bigmatty said:
This really becomes a circular discussion. Its the same as the original links I was referencing. Mods are just humoring us by not merging...
Click to expand...
Click to collapse
So where is that app list?
rxnelson said:
I hear you as well. To be honest I'm just kind of done with troubleshooting. I've had a rebooting device since November. IAt the very least,'m just looking for a base to start with I guess. Kind of like at work. We have 10-15 core apps we install and test on a PC. When they areexpressly increasingxotically increStillasing the oddse tested we make an image and blast that to the other devices. If 19 of 20 of the PCs work then we re-image the one. If that doesn't work it almost isn't worth the trouble shooting as we have 20 more that need imaged. Most of the time they chalk it up to hardware send it to the PC techs and move on. If I get bored I'll reflash....and yes honestly I don't use that many apps but it is still kind of a kick in the balls that you have to baby the device. I still think there is something generally wrong with the I/O of the two devices I've had. If I do a restore all apps and I mess with the tablet while it is downloading and installing all those apps they were both almost guaranteed to reboot.
Click to expand...
Click to collapse
The odds seem so impossible that you personally would have got two defective devices, but clearly you have the tech chops to give a good assessment to the situation - I would love to see your experience with a third device... Just because each different physical device you test would keep exponentially increasing the odds.
A couple of the others who seem real in tune to this issue, I think have a hard or impossible return/RMA path, so I feel like it's an option not being that exhausted yet.
Well, I don't know that I am off much more help on this topic in general. I watched it so intensely for a couple months so its still got my interest. At the very least, guessing all the talks cab start again after klp is released!
---------- Post added at 01:32 PM ---------- Previous post was at 01:31 PM ----------
rxnelson said:
So where is that app list?
Click to expand...
Click to collapse
I'll do this for you later today. Like I was saying, I think you are Not crazy :highfive:
Both myself and a colleague ordered the GPE version and they arrived today. Both of our devices, completely stock are unable to get into the Settings>Security menu's. When we launch it, it simply crashes and says "Unfortunately, Settings has stopped." Every other settings menu works fine. A quick google search turned up this article from earlier today.
http://blogs.computerworld.com/android/23270/sony-z-ultra-google-play-edition
I am sure this will be fixed soon, but I figured I would post here in case someone else came looking for answers (this is always my first stop).
Troubleshooting steps tried : Factory Resetting, Also tried launching the security settings before running all of the updates from Google Play store, still didnt work. We tried resetting a device and not signing into anything during the initial setup, no go.
This prevents us from being able to install exchange accounts, enroll in MDM, or even simply set a pin lock. Major, major issue, fingers crossed it's gets exposure asap.
We tried calling Google several times but "their system is down, try our call later" is the recording we got. Update - Finally got through to them. Opened a case and they escalated.
Also trying to uninstall any applications cause the device to reboot.
Yeah, looks like everyone with a Ultra GPE is affected by this. Not much to do with it until Google releases a fix though. You would've thought that Sony would notice a huge bug like this, but lets hope they are aware of it - which i guess they are since i assume a lot of their employees are using this model.
Try contacting Sony through their Chat Support and explain the bug to them, and give the person you're talking to the link you've posted.
LordManhattan said:
Yeah, looks like everyone with a Ultra GPE is affected by this. Not much to do with it until Google releases a fix though. You would've thought that Sony would notice a huge bug like this, but lets hope they are aware of it - which i guess they are since i assume a lot of their employees are using this model.
Try contacting Sony through their Chat Support and explain the bug to them, and give the person you're talking to the link you've posted.
Click to expand...
Click to collapse
when I attempted to contact Sony this morning for the very same bug with my unit they transferred me to Google. The rep I spoke with said he was unaware of the issue. Wants me to RMA the device to send me a "refurbished" one. I'm gonna wait out a fix I guess... Didn't pay full retail for a refurbished model.
Keep in mind before purchasing.
After Google bootloader factory reset they remain :
1. Can't uninstall apps. Device reboots. App remains.
2. Can't enter Security Settings. Settings closes out.
These have been verified on a couple forums.
3.A few 3rd party launchers don't work. Black screen.
So...return to Google or wait on a Sony update. That's my question.
Don't think a replacement would make any difference.
Am Sooo seriously frustrated.
I'm also experiencing "Unfortunately, the process com.android.phone has stopped." on reboots and booting in general.
I'm thinking about just returning it within the 14 days if there's not movement on these issues, and maybe get a Nexus 5 or stick with my NEXUS 4 for a little while longer.
Sony is actually very good with timely updates and pretty sure they will within the 14 days... Guessing you'd be pretty disappointed with the N5 after this!
QUOTE=bartcrusades;48447594]I'm also experiencing "Unfortunately, the process com.android.phone has stopped." on reboots and booting in general.
I'm thinking about just returning it within the 14 days if there's not movement on these issues, and maybe get a Nexus 5 or stick with my NEXUS 4 for a little while longer.[/QUOTE]
rockky said:
Sony is actually very good with timely updates and pretty sure they will within the 14 days... Guessing you'd be pretty disappointed with the N5 after this!
QUOTE=bartcrusades;48447594]I'm also experiencing "Unfortunately, the process com.android.phone has stopped." on reboots and booting in general.
I'm thinking about just returning it within the 14 days if there's not movement on these issues, and maybe get a Nexus 5 or stick with my NEXUS 4 for a little while longer.
Click to expand...
Click to collapse
I hope it doesn't come to that!
Is also like to add that when I rebooted just now the phone error kept popping up so I had to constantly tap OK and make my way tap by tap to the mobile networks settings. It was terrible.
Am I mislead or is the point of a gpe edition that the manufacturer has nothing to do with updates, they're governed directly by Google teams?
Sent from my C6833 using XDA Premium 4 mobile app
That's probly right. Don't know much bout GPEditions.
QUOTE=SpyderTracks;48449820]Am I mislead or is the point of a gpe edition that the manufacturer has nothing to do with updates, they're governed directly by Google teams?
Sent from my C6833 using XDA Premium 4 mobile app[/QUOTE]
Well, are Sony or Google aware of these bugs? Won't help discussing it here if they don't know about it. Even if they are aware of it, a little pushing never hurts, so contact them and tell it like it is.
LordManhattan said:
Well, are Sony or Google aware of these bugs? Won't help discussing it here if they don't know about it. Even if they are aware of it, a little pushing never hurts, so contact them and tell it like it is.
Click to expand...
Click to collapse
I know that the myself and colleague that have one both called in and opened cases with google. Our plan is to wait it out for 10 days or so, then call in and RMA Return them if it's not resolved. The more people that call in and open a case the faster it will get attention.
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
SpyderTracks said:
Am I mislead or is the point of a gpe edition that the manufacturer has nothing to do with updates, they're governed directly by Google teams?
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The manufacturer is responsible for providing Google with the updates. Google sells and supports the devices, and pushes the updates out on the manufacturers behalf.
received mine yesterday, I called google today about the same issues. they started a replacement rma for me but stated they were going to ship me a "refurbished" model. to me that was unacceptable after paying full retail just 2 days ago. also they wanted to put a hold on my account for the full retail price until they receive the return, I can't afford to have an additional $700 held up on my account. So for me I am really hoping a fix is pushed out quickly as the RMA route is not acceptable to me
b22ri22an said:
received mine yesterday, I called google today about the same issues. they started a replacement rma for me but stated they were going to ship me a "refurbished" model. to me that was unacceptable after paying full retail just 2 days ago. also they wanted to put a hold on my account for the full retail price until they receive the return, I can't afford to have an additional $700 held up on my account. So for me I am really hoping a fix is pushed out quickly as the RMA route is not acceptable to me
Click to expand...
Click to collapse
same for me, replacement coming
got this email today from google concerning the security tab force close and the inability to uninstall apps
Hi Brian,
Thank you for contacting Google, my name is Garrett, and I had the pleasure of talking to you yesterday.
The reason I was not able to send you an RMA yesterday because I had to escalate this issue.
I have received news of an update for the Sony Ultra Z that should fix the problem you were experiencing.
I apologize for any inconvenience this may have caused you, and you should see the update soon.
If you have anymore questions you can reply directly to this email or by calling Google 24/7 at 855-836-3987
Happy Holidays,
Garrett
Google Support