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Have been having issues here in NE MA with horrible 3g, GPS dropping too often and a bad phone signal to the point of not being able to make or receive calls in areas that are marginal...but areas where my EVO always showed 2 bars and worked fine.
In what I would call "strong" signal areas, still had GPS and 3G issues no matter what. What I found with the phone signal is that in these areas, mit works fine, although it fluctuates every few seconds from a full set of bars, to 2 or 0 and then jumps back up again....constantly.
In the "marginal signal" areas where my EVO 4G worked fine and always showed 2 bars, the 3D shows none and won't make or receive a call. What is most perplexing is that even though it is set to "automatic" on the networks, it is not roaming to Verizon...and my buddy taking the ride with me had a full boat signal on his Verizon phone.
I was totally unable to get on the internet in these areas, although I could still send a text.
I don't get it???
Sprint re-provisioned the phone twice, and today a service center wiped and reloaded everything and also claims to have installed a "fifth update" which my phone never got.
My tests were done post upgrade and it did NOTHING to fix these issues.
With your fifth update did you check to see if you had S-OFF? lol
I just sent a reply back to HTC regarding Bluetooth and Roaming data issues and GPS issues... I await their response... However, I may be returning it and going to some other device.
I've found my old Evo3D, and the exchanged one to show 0 bars in places the Evo4G showed 2-3 bars. For the first time in my life, thanks to the Evo3D, I've had a dropped call, and it was in a place the Evo4G gets 2 bars and perfect voice.
Yeah, today at work I missed 3 calls and couldn't read XDA in the bathroom. That was the final straw. I reactivated my 4G, did some tests...and...well...the 3D has gone back home. Perhaps just for now. The 3G radio on that thing sucks. Maybe a radio update will fix it, but I'm not so sure.
Since I'm impatient and have kinda decided to go the Nexus rout from now on I stopped by the sprint store afterwards and did some signal tests with the NexusS4G--which has known 3G reception issues. Well, it had identical bars...that was a good sign, so I dug in a little deeper and it had nearly identical reception as my E4G.
The .3" of screen size will be missed, and it'll be hard to get used to the light weight...but I think tomorrow I'm gunna buy it. Sure, no SD slot, but, 16gb should be pretty damned good...I never did replace my 8gb card, though I did bump the limit a lot. I'm also sure the camera is way better...
...or I'll just wait for the SGS2. I'm not so antsy to get a new phone now after anticipating one so hard and being mostly disappointed. It's funny, the one thing I was the most critical of beforehand ended up being the only thing I'll really miss...the 3D. Lol to that.
Unfortunately I did a stupid thing and traded my EVO 4G in when I "upgraded" to the 3D.
I tried to get Sprint to do a swap....take back the 3D, take away the $150 trade in credit and give me a new or used EVO 4G for the time being and they absolutely refuse to do it without using up my upgrade to get back what I traded in.
Looks like will deal with this phone and return it on day 29, activate my BB Tour (YUCK) and live with that till something reliable comes out hopefully at the end of July or more likely in August.
This sucks.
I am having nearly similar issues. I am dropping calls in area's that have 4-5 bars. I look and when it reconnects it will be down to 0 signal and then back up 4-6 bars. Really odd.
Sad thing is I am coming from ATT and I only have till early next week to decide to stay with sprint or not.
Ohh decisions... not fun and not a good sprint evaluation.
Yeah, I really hope this is something that they can tweak with a radio update. My old Hero got a lot better reception than my Evo 3D.
w9sig said:
I am having nearly similar issues. I am dropping calls in area's that have 4-5 bars. I look and when it reconnects it will be down to 0 signal and then back up 4-6 bars. Really odd.
Sad thing is I am coming from ATT and I only have till early next week to decide to stay with sprint or not.
Ohh decisions... not fun and not a good sprint evaluation.
Click to expand...
Click to collapse
I can assure you it is not Sprint...it's the phone. I had the same/similar with my 3D...but never with the 4G.
Download Open Signal Maps. It will show you what tower you're connected to. I noticed something similar with my phone (the signal bars fluctuating). I checked Open Signal and lo-and-behold, my phone was tower jumping between 5 different towers in my area... I didn't even know I had 5 different towers in my area.
Ideally, your phone should lock on to the strongest signal in your area and not jump from strong signal to weak signal to slightly-less-weak signal, to strong again... Also, check out this thread:
http://androidforums.com/htc-evo-3d/361044-official-solution-3g-issues-3d.html
This problem doesn't affect everybody. For instance, my brother got a 3d the same day I did, and he's consistently getting 500-700 kbs d/l in the same places I'm getting 11 kbs d/l.
ballr4lyf said:
Download Open Signal Maps. It will show you what tower you're connected to. I noticed something similar with my phone (the signal bars fluctuating). I checked Open Signal and lo-and-behold, my phone was tower jumping between 5 different towers in my area... I didn't even know I had 5 different towers in my area.
Ideally, your phone should lock on to the strongest signal in your area and not jump from strong signal to weak signal to slightly-less-weak signal, to strong again... Also, check out this thread:
http://androidforums.com/htc-evo-3d/361044-official-solution-3g-issues-3d.html
This problem doesn't affect everybody. For instance, my brother got a 3d the same day I did, and he's consistently getting 500-700 kbs d/l in the same places I'm getting 11 kbs d/l.
Click to expand...
Click to collapse
Do ##786# (or 768, not sure). Then click menu key and due a reset. This will also factory reset your device unfortunately. But I was having eh same problems, getting horrid 3gs speeds of around 50 kps. Once I did this my evo3d is constantly getting better 3g speeds than the 4 other evos in my family.
For some reason a lot of the evo 3d did not get the data set up right on one end or another. This seems to fix it.
Looking at that link now. Yes I've had open signal maps installed and I too have noticed that I am jumping between towers "a lot" say every 10-15 seconds or so. And that can be just sitting still in a parking lot and dropping calls :-( Will take a look and glad to hear that it is more with the phone than the actual network. I may have to downgrade to the 4G or NS4G.
BlueGoldAce said:
Do ##786# (or 768, not sure). Then click menu key and due a reset. This will also factory reset your device unfortunately. But I was having eh same problems, getting horrid 3gs speeds of around 50 kps. Once I did this my evo3d is constantly getting better 3g speeds than the 4 other evos in my family.
For some reason a lot of the evo 3d did not get the data set up right on one end or another. This seems to fix it.
Click to expand...
Click to collapse
Anybody confirm that this works? My girlfriend's 3D gets a lot worse signal than mine. I'd definitely try this but only if it might actually work. She really doesn't like the factory resets because she has to redo all of her preferences.
Her's is so much more worse than mine that we've been thinking about getting it replaced.
BlueGoldAce said:
Do ##786# (or 768, not sure). Then click menu key and due a reset. This will also factory reset your device unfortunately. But I was having eh same problems, getting horrid 3gs speeds of around 50 kps. Once I did this my evo3d is constantly getting better 3g speeds than the 4 other evos in my family.
For some reason a lot of the evo 3d did not get the data set up right on one end or another. This seems to fix it.
Click to expand...
Click to collapse
##786# will do a factory reset on your phone. ##72786# will do a "Data Only" reset (i.e. you don't lose any installed apps). I would try that before ##786#. You will need your MSL for both. I have done both. Unfortunately, in my case, the 3g improved for only a couple of hours and then it went back to tower jumping both times. I now have an appointment with the sprint store to replace my 3d later this evening.
do this guys... http://forum.xda-developers.com/showthread.php?t=1153371&referrerid=1002610
xanadu1979 said:
Anybody confirm that this works? My girlfriend's 3D gets a lot worse signal than mine. I'd definitely try this but only if it might actually work. She really doesn't like the factory resets because she has to redo all of her preferences.
Her's is so much more worse than mine that we've been thinking about getting it replaced.
Click to expand...
Click to collapse
#786## worked to fix my 3G speeds. I was consistently getting under 100 Kbps up and down before walking through this procedure with Sprint a week ago. Since then, latency has gone down and speeds have improved significantly.
It did not fix persistent problems with GPS not locking and having poor signal reception compared to the 4G. Between these issues, overheating and the locked bootloader, I am pretty close to returning this phone (although I like most other aspects of it).
Looks as though the Photon 4G cleared the FCC today.
I think I will live with the 3d a bit longer just in case they come out with some miraculous software fix, otherwise return it, activate the BB until the Photon comes out.
Hopefully, for where I live and work at least it will have much better reception.
That's strange that a few of you guys have had every issue that was reported in some of those awful reviews. I've actually found my 3D has the exact same signal as the 4G sitting right next to it. It also recognizes changes in signal faster than the 4G. I must have been lucky to get one with no issues.
My EVO 3d is straight out of a snoop dog song, my calls are droppin like their hot!
My 4G never did this crap!
Sent from my PG86100 using XDA App
I'm sorry to hear that from you guys.. My experience is the opposite, I'm getting 6 bars in my basement which I used to get 2-3 and I can always stay connected to 4g in the upper parts of my house when my 4g could not..
Irishman42 said:
That's strange that a few of you guys have had every issue that was reported in some of those awful reviews. I've actually found my 3D has the exact same signal as the 4G sitting right next to it. It also recognizes changes in signal faster than the 4G. I must have been lucky to get one with no issues.
Click to expand...
Click to collapse
I don't believe that there is anything wrong with the phone itself, however I do believe that there was a bad batch of radios installed on some of the 3vo's. Like I said, my brother's 3vo is working just fine while mine seems to be a lemon.
So , my problem started yesterday and whenever I connect to 4g I'm not actually able to connect to anything online. Everything works fine over 3g and WiFi but everytime I'm ok 4g , I get nothing . I live in Philadelphia , and in a 4g service area. I've tried a master reset and still nothing. Does anyone have a way to fix it . I tried a search but wasn't able to fond any info for my problem . Thanks in advance for all your help.
Sent from my PG86100 using XDA Premium App
Having the same problem in the same area. I called Sprint just now, the rep said it wasn't the towers. I have a OG EVO, I'm about to power up and test out. If it works fine, I'm returning the 3D until they issue a fix. This one was a replacement for one that was running hot, but I noticed weak 4G speeds on that one also.
I actually went through your same ordeal on TWO 3vo's.....third one was a charm.. nothing will fix it, so you'll have to take it back to Sprint for a new one.
Sent from my shm'3vo
ka0bit0 said:
I actually went through your same ordeal on TWO 3vo's.....third one was a charm.. nothing will fix it, so you'll have to take it back to Sprint for a new one.
Sent from my shm'3vo
Click to expand...
Click to collapse
Thanks I'll stop in a store tomorrow. Hope 3 is the charm for me too, or I will go back to my OG for awhile. I need my 4G hotspot.
The rep mentioned there was a (bad batch) that was having problems. I was honestly almost going to cancel service and go back to sprint. Once you get a 3vo with no issues you're going to LOVE the phone. And just wait ti'll we have an unlocked bootloader....lol
Sent from my shm'3vo
i just wanted to give everyone an update. 24 hrs later and my 4g is fine again. Any one think it was just the area yesterday ? If not i would like to swap mine out while i am still in my thirty day window.
pahomefinders said:
i just wanted to give everyone an update. 24 hrs later and my 4g is fine again. Any one think it was just the area yesterday ? If not i would like to swap mine out while i am still in my thirty day window.
Click to expand...
Click to collapse
Thanks for the update. I'm from the philly area as well. I'm going to keep mine on 4g all day to see if i also get the intermittent connection. Sometimes it will work then sometimes it won't
I was having the same issues yesterday. I spent like 2 hours talking with Sprint doing ##3282# data profile restores until the 5th rep says it’s a nationwide issue. The connection showed full reception on my 3D and my wife's OG EVO, but the connection to the internet or any other data services was intermittent. Seems to be fine today.
this was working fine today but stopped working about an hour ago. anyone else have this issue???
you guys are not alone
sadly this is not only a evo 3d problem...i have an epic 4g and have been experiencing the same problems, the 4g connects yet no webpages will load and apps wont connect to the internet. 4g sometimes starts working again but then it stops again. If anyone can find out what the hell is going on it'll be a great help.
I've had issues where certain apps don't get internet access while on 4G but the web browser always seems to work. I know Scrabble from EA didn't like the 4G, and Google Music didn't either.
Johnbis. The same thing happened to me as well. During the same time frame. I'm still not able to get 4g as well.
Sent from my PG86100 using XDA Premium App
everyone is honestly too quick to jump the gun and return their phones. It's quite silly and alarmist.
Just reset it or wait it out; that usually solves most problems.
This is my second evo 3d, this one works fine till today, i work at Bethesda ,MD, the 3g works fine, my 4g no way this evening, they need to solve this problem asap, or else they are going to loose customer, evo 4g has good reputation, E3D please don't destroy that reputation.
They responded to me on their Facebook wall, Wimax cell sites are down (intermittent data issue on 4G). They're working to bring them up.
Sent from my BEASTO 3D using XDA Premium App
Thanks for the update. I will update this thread as well if it go's back down. As of right now its up for me.
and its back down.....
I'm in Philly and I'm having the same issue (for the past two days now, actually). As of 9:53 EST in Center City Wimax is down, and it was down around 7:50 am today. Yesterday (Monday), I had connection problems from Noon to 4 (in Center City), but could connect to SpeedTest around 5:50 pm in Mt Airy.
If it is just the wimax cell sites being down, as opposed to a bad 4G attenca in my phone, does anyone know of a way to check besides calling Sprint? Their reps vary wildly in competence (or at the least, some suck at reading their memos/emails), and I don't want to have to call 80 of them to get a straight answer :/
stevetwjr said:
I'm in Philly and I'm having the same issue (for the past two days now, actually). As of 9:53 EST in Center City Wimax is down, and it was down around 7:50 am today. Yesterday (Monday), I had connection problems from Noon to 4 (in Center City), but could connect to SpeedTest around 5:50 pm in Mt Airy.
If it is just the wimax cell sites being down, as opposed to a bad 4G attenca in my phone, does anyone know of a way to check besides calling Sprint? Their reps vary wildly in competence (or at the least, some suck at reading their memos/emails), and I don't want to have to call 80 of them to get a straight answer :/
Click to expand...
Click to collapse
LOL if you noticed, I'm in your area, its not the phone.
Yeah, I noticed Someone had mentioned in this thread that he'd had two 3vos with busted antennas, so I'm a little worried (I've had an amazing streak of non-defective electronics purchases, and I'd hate for this phone to end my streak LOL).
As of 10:40 Am EST in downtown Philly, with 1 bar of 4G and 4 bars of signal strength, I have Wimax data transfer (3.20 Down and 0.07 up, 115ms ping). That's after updating my PRL then my profile while 4G was on. I'm guess they're currently working on getting the WImax cells up.
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Click to expand...
Click to collapse
Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
Click to expand...
Click to collapse
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
Click to expand...
Click to collapse
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
Click to expand...
Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
Click to expand...
Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
Click to expand...
Click to collapse
they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
Click to expand...
Click to collapse
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
Click to expand...
Click to collapse
Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Click to expand...
Click to collapse
Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.
I've had my Evo LTE since launch, and have had call issues since the beginning. I came from the OG Evo, and knew Sprint had bad coverage in some areas around me; but this has been much much worse. I would say 4 out 5 calls drop immediately upon connection. I will have half or more signal when I call and as soon as it connects it drops off and I look and there are 0 bars. Oh, I'm also not in a town which has the updated network/LTE. I had done the HTC Unlock immediately, so I was nervous about trying to take my phone back. But thanks to this amazing guide, I can get it back to stock. Has anyone else had issues like this fixed by getting a new phone?
My main question is who do I take it back to? I have the BB Black Tie insurance, so I was thinking that would be easiest/quickest exchange. But I wasn't sure how they would react since there is nothing visibly wrong with the phone. And I'm sure as soon as I get in Best Buy it will work flawlessly .
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
I constantly get "no data connection" when I have 3 bars (not roaming) :/
have try doing a service reset? ##72786#
HTC EVO LTE
iamkoza said:
are you in an area that is currently undergoing Network vision updates? In my area (Chicago suburbs), sprint acknowledged that the NV upgrades were causing problems.
Click to expand...
Click to collapse
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
luisrod03 said:
have try doing a service reset? ##72786#
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Click to collapse
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
stewie63 said:
No, I'm in Oklahoma and we don't even have a date for the upgrades yet .
I have not. I'm assuming it's okay to do this running S-Off and custom Rom (CM10)?
I have also noticed terrible 3G speeds, much much worse than my OG Evo.
Click to expand...
Click to collapse
yeah its ok....the ##72786# it's going to reset your data and voice...as soon as you put the ##72786# on your phone is going to ask for the msl enter it then press menu and reset....your phone is going to reboot and run the hands-free activation...just let it run and test it out see if it works
HTC EVO LTE
What part of Oklahoma?
Sent from my EVO using xda app-developers app
Tulsa
I'm in north okc and have the exact same issue. I've been in numerous lengthy phone calls with sprint about this and I'm on my second phone to no avail. My girls phone is the same. This phone does not like the okc area whatsoever. I remember my 3d was the same. I am currently at the point of leaving sprint for this. I love this phone but its driving me crazy. And let's not get into peak hours data drop.... I'm so frustrated with sprint right now.
Sent from my EVO using Tapatalk 2
Well, I think I'm going to go back full stock tomorrow and run it by a Sprint repair store. Guys in IRC channel recommended I have them check my radios. I work with a guy who has a Samsung on Sprint and doesn't have great signal, but better than mine! I'm so torn right now, I know if i switched to Verizon I'd have great LTE signal all over town, but I wanted to support Sprint and see if they could fix their network. Now I'm regretting it but stuck in contract. But then again if I were to switch, there aren't really any phones I'm interested in on Verizon...
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
lawnguy said:
I love this phone but, I am.pissed and tired of repair stores, and sprint technical, and supervisors, and credits. They can see that most of my disconnects are device related and still won't switch me to another device or something. I really don't even want to switch. But, I totally believe its network being upgraded and this device is designed for something other than what's offered in my area.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Send it in to htc and have them fix it. They warranty it for a year.
I had one that dropped calls but my second one is perfect.
Well, I'm going to try to get to the Sprint store later this afternoon. Will update here with result. If it's just their **** network, think they might let me out of contract if I ***** enough? If they do, then where do I go? I freaking love this phone, but if it can't make phone calls I can't keep it...
--Update--
I went to a Sprint store on Saturday to see what they said. As soon as I mentioned dropped calls and crappy speeds he started apologizing. Evidently they have begun the network update in Oklahoma, which means that a lot of towers are down or not at normal capacity. He said this has been going on most of the year and that the network should be back at normal capacity by the end of the year. He also said he had heard LTE by June-July of 2013, but was just a rumor. He reset my profile and PRL and said it might help. I'm going to stick it out as of now and hope they can produce a solid LTE network. I do really love Sprint and their fight for unlimited data, just hope they keep it up.
Dropped Calls
I, too, have had terrible luck with calls dropping with this phone. I was on the OG EVO and did not have these issues at all. From looking at this site s4gru.com I do not believe that my area (Indy) should be under any network updating as of yet. However, it also looks like Oklahoma should not be, either - so maybe they started early
In the end...my old EVO did not have issues up to the day I upgraded, and the new EVO has had issues since day 1. I do not believe this is a network issue, but more of a hardware/radio/phone design issue. I hoped the newest updates (including radio) would help, but I am still dropping calls way too often.