Recently called into sprint to get an airave, apparently i was in a great coverage area but only had 2 bars and alot of dropped calls on my evo 3d, so they agreed to give me an airave for free, so they were on back order and i moved between the time i called and recieved it, i used to live out in the country now i live in a small town and apparently i have the best service here too (lol), service here still wasnt the best so i decided to try out the airave called in got it hooked up, set it up beside a window and waited the hours for it to be provisioned, the guy said hed call back the next day to make sure it activated rofl yeah right, never a phone call and i had to call back in, turns out the damn airave cant get a gps signal and wont work, and im in a great coverage zone right? Next off is my bill, i changed from the 69.99 plan to a 1500 family plan that was 130 a month got the next bill and it was 266$$ whoa wtf!!!! Called in multiple times one rep said theyd credit me 213$$ the next 60$$ and the next $120 but guess what??? Not a ****ing thing was credited and once again i called in about it only to be told id be called back about it and the guy was suppose to call me back yesterday, if this aint horrible customer service i dont know what is, lets just say next time i call im going to be a complete beligerent asshole!!! So im now stuck with a non working airave, much wasted time, and a 266$ bill, sprint can kiss my ****ing ass!!
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Yep, you gotta love that sprint customer wervice!!!
My "DU4L C0R3 SH00T3R" shot you down in 3D! Screw Tupac. "A,O,S,P BACK!" >_
I hate customer wervice too
Sucks about your experience
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I just got approved for a free Airave today. Hopefully it works out better than your situation. Sorry to hear.
Read the title with the Elmer Fudd voice. Awesome.
The credit should be noted on your account, just verify it. If not, have them apply it.
Noiro said:
Read the title with the Elmer Fudd voice. Awesome.
The credit should be noted on your account, just verify it. If not, have them apply it.
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Nice. LOL. I need ish like this to read at work.
NewZJ said:
I hate customer wervice too
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I wish I woulda gotten here sooner.
cody_cummins said:
....*****ing....
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hmmm... i see
Fail post title.
Related
I actually got some helpful information on my 4th try.
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Not really any new info. Threaten to cancel and you get directed to retention and they will do it for you no problem. There is a whole thread that discusses upgrade etc. LINK
REALLY? DON'T MAKE MULTIPLE THREADS ABOUT UPGRADES PLEASE.
you can easily update your existing thread.....
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retentions does not care if sero accounts leave so I doubt you will get anywhere with them. this is sprint though so who knows?
Sprint's becoming more financially tight with what they do, they don't need to bend over backwards anymore because you want something.
and they shouldn't either
Your not eligible, wait or pay more.
why should the company tear into it's profits because you think you deserve something you don't lol?
I'd much rather see that profit go towards improving network quality and coverage.
Alanmw86 said:
Sprint's becoming more financially tight with what they do, they don't need to bend over backwards anymore because you want something.
and they shouldn't either
Your not eligible, wait or pay more.
why should the company tear into it's profits because you think you deserve something you don't lol?
I'd much rather see that profit go towards improving network quality and coverage.
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I believe you're describing cost ie. Profit is after cost. People like this drive up prices because profits are generally a given, and cost can be passed on to maintain profit.
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lafester said:
retentions does not care if sero accounts leave so I doubt you will get anywhere with them. this is sprint though so who knows?
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Sero account here and this is VERY true. They certainly called my bluff when I once attempted to leverage "leaving" Sprint to solve some billing issue I had. They know like I truly know...with this Sero...I won't be going anywhere for a while.
upgrade
They'll let you upgrade if you ***** enough, my girlfriends a Sprint rep and all they do is give the sales folks a little code to enter to bypass your upgrade date to become eligible.
tgkdubb said:
Sero account here and this is VERY true. They certainly called my bluff when I once attempted to leverage "leaving" Sprint to solve some billing issue I had. They know like I truly know...with this Sero...I won't be going anywhere for a while.
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Do you save that much with SERO accounts? Individual plan w/ 500min and unlimited data is $60 a month, plus $10 premium data? This vs $80 for the same plan (750min too) for general consumers.
But most people get work discount so they only pay $65~ anyways.
I called retentions and simply asked if I could move up my upgrade date so I could get the E3D, did it no problems
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Just so you know if you call up 8 times within 45 days they really get pissed about it.I called and the guy said this is your 8th call within 45 days were we not able to help you? then i was transferred to a account manager so watch how many times you call and try.
Seanc13 said:
I called retentions and simply asked if I could move up my upgrade date so I could get the E3D, did it no problems
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Word! Just be respectful and they will do it.
It worked for me.
Just got off the phone with sprint and there now telling me that they had an issue with HTC and the pre-order phones may ship tell the 18th. She said as of right now they did not have any in the warehouse.
Oh no!!!!!!!!!! (panic) why oh why now what will we all do... (speculate) im sure this sprint rep is sitting outside the warehouse counting units..... Troll
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Prove it
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Wakawaka024 said:
Oh no!!!!!!!!!! (panic) why oh why now what will we all do... (speculate) im sure this sprint rep is sitting outside the warehouse counting units..... Troll
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nope not troll. The rep i had was a supervisor. i work out of town as a paramedic and i'm gone two weeks at a time. i spent 45min on the phone with them because they were trying to see if they could just ship it to me at work. but when she called the warehouse to find out that when she told me about the issue with HTC.
they aren't gonna release nationally and not ship pre-orders first, i'm not worried... once again the initial shipping date was the 15th before they chamged the words up
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so let the panic ensue tomorrow
well i'm trying to start a fight just posting what they told me.
Sprint didn't just receive all the evos 2 days before they're to ship, cmon, I'm not even saying this dummy on the phone didn't tell you that story. I have never gotten any real info from a sprint rep... They have about as much inside info as me. I know anyone on this forum knows more about these phones than them. They work off of scripts.... She probably just didn't want to help you, what a surprise, I'm sure no ine else has called this week to change an order...... Relax it will be there Wednesday worst case Thursday
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jcarlson51 said:
well i'm trying to start a fight just posting what they told me.
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i think you forgot to add the *NOT in there, all I'm saying is history shown that sprint reps or almost any other reps are clueless to what really going on, I was just in a sprint chat with a rep 2 days ago and he initially told me that there hasn't been a release date announced for the LTE yet... so I had to link him to the sprint press release, they know nothing most times, we most times know more than them. so i trust that we'll get it before the 18th
ticklemepinks said:
i think you forgot to add the *NOT in there, all I'm saying is history shown that sprint reps or almost any other reps are clueless to what really going on, I was just in a sprint chat with a rep 2 days ago and he initially told me that there hasn't been a release date announced for the LTE yet... so I had to link him to the sprint press release, they know nothing most times, we most times know more than them. so i trust that we'll get it before the 18th
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I agree^^^^^ Sprint reps know nothing. I always know more about their phones and specs than they do. Its pretty sad but true. So I dont trust what they got say 100% of the time.
I am sure the stores have them on the shelf now they just can't sell them to the 18th.
Locked....no need for this many pre-order threads guys. If you have info post in one of the others...
I have called Sprint multiple times in the past few weeks and days to ask when I can upgrade.
This applies to everyone.
This especially applies to anyone who bought the Epic 4G the very first day it came out. I did and my upgrade got set to June 1st rather than the original date of September. September would have been two years since the Epic came out, but Sprint is nice and has moved the upgrade up. Yours should have too. I did nothing special to get it like that.
Anyways....
If you call Sprint you can get your upgrade pushed forward up to a maximum of two weeks.
Users that can upgrade on June 1st, can actually upgrade two weeks earlier, May 18. Which just so happens to be the day the EVO LTE gets released.
You must call Sprint the 14th day before your upgrade and say you want this applied to your account. Then you can walk in any store and upgrade/renew your contract.
Best thing is, it's free.
Like everything else you may need to speak to a few different reps. I called this am and the first rep told me Sprint would only move it if i went to a Sprint corp store and they verified there was an issue with my current handset that i wanted to perform the upgrade on. I asked when did this start and the rep said it has been that way since he has worked for Sprint. I hung up and called back, spoke to a new rep that told me on Friday the 18th he would submit the request and i would be all set. So it will be moved from 6/1 till 5/18. You just have to get an informed rep with Sprint.
Do it while you can. Rumor is they are stopping that option next month,
http://www.technobuffalo.com/news/wireless/sprint-set-to-cancel-early-upgrades-starting-on-june-1st/
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Never knew this offer existed. Seems sprint had always adjusted my account within a few days for each of there summer launches. guess I'll call in tomorrow just incase.
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How much money do they really lose by letting customer's upgrade 10 days early?
They should focus their energy on real money making strategies instead of pissing off their customers. The board should force dumb ass Dan Hesse to resign for signing that iPhone deal that's costing them so much money.
So I went to Mexico last week to Cancun for vacations and wifi suck in my room I gave up and use over 100mb on international roaming (Facebook pull a lot data)
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That will come up to over 400$ plus in one month plus the current charges, anyways I called them today to see if they can add international charges, (I also said that I had ask for it before leaving to Mexico) and they actually help me with 325$ so I ma pay 75$ extra which ain't great but better then nothing, just want to give the heads up in case anyone else gets in this kind of trouble
Next time I'm just gonna take my unlocked iPhone and get a sim card for it over there, I wish the evo could be use with SIM tho
UPDATE
here is a pic they fixed 75$ definitely worth from what I used but ill be smart next time about it
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Yeah, always use local services. In't roaming on every carrier worldwide is nuts.
Sent from my EVO LTE
This is standard with nearly all carriers. You should have checked the rates before you turned on mobile data. I'm glad they cut you some slack on the price, but to be honest this isn't "screwed up", you should have known better.
modplan said:
This is standard with nearly all carriers. You should have checked the rates before you turned on mobile data. I'm glad they cut you some slack on the price, but to be honest this isn't "screwed up", you should have known better.
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+1
Consumer advocate Clark Howard always recommends getting a prepaid cell when heading out of the country, more specifically a GSM prepaid phone.
Truth I screwed up but I learn my lessons I just never had problems with WiFi in the past when I had travel
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jgalan14 said:
Truth I screwed up but I learn my lessons I just never had problems with WiFi in the past when I had travel
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Don't feel bad I did this once in the navy lol was stupid expensive
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Using your phone on vacation? And FB? Not much of a vacation.
One of the best weeks of my life was a vacation to Mexico where I left my phone off in the suitcase for 5 days. No phone. No computer. Nothing. It was the best.
oespinoza83 said:
Using your phone on vacation? And FB? Not much of a vacation.
One of the best weeks of my life was a vacation to Mexico where I left my phone off in the suitcase for 5 days. No phone. No computer. Nothing. It was the best.
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Well I didn't really use Facebook is just that it pulls a lot background data I log out half of the week after it already had pull 35mb, but other then that idk how I used that much
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anyone else around Ocean County/on the shore of NJ experiencing that huge verizon outage? it's weird bc the samsung devices of my coworkers would stay on 1x moreso than mine..i'd get 0 bars and "no service." wonder if they do that so it doesn't drain as much battery..
anyway it's been since like 3pm and STILL no service at all over here. sucks.
*edit*
just got through finally...apparently a fiber line somewhere was cut, and 38 towers in NJ are down. damn, that's crazy. they've been working on it since around 3pm and have NO eta for when service will be back.
That sucks. Hit them up for a nice credit on your bill.
Sent from my LG-D800 using XDA Premium 4 mobile app
"can you hear me now" TROLOL
lol yeah this is awful. it's even worse bc i guess my router sucks anus, and it keeps disconnecting me from wifi here. grr.
I was freaking out thinking my damn update did this, spent 20 minutes on the phone only to finally hear its a major outage. I only work there so more north we have svc. My partner was bragging how his iphone can text to his wifes iphone, why cant mine. Ugh, damn ichat crap over wifi. Is it still out??
djkinetic said:
"can you hear me now" TROLOL
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https://www.youtube.com/watch?v=8dN7kV04V9s
friguy3 said:
I was freaking out thinking my damn update did this, spent 20 minutes on the phone only to finally hear its a major outage. I only work there so more north we have svc. My partner was bragging how his iphone can text to his wifes iphone, why cant mine. Ugh, damn ichat crap over wifi. Is it still out??
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still out down here in ocean County. apparently it's localized to ocean... but yeah i still only have 1x and texts and calls don't go through. man this is bad. good thing I have verizon messaging on my nexus 7 so i can still text lol
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