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Power button went up on my tbolt. I'm rooted, my phone is stuck off and power button won't depress (mushy) so I'm stuck rooted and off. Is there any way to unroot without the use of the power button or am I ****ed?
And if I do attempt to send back a rooted phone, what is the likelihood/what will happen if/when they figure it out?
Thanks :/
Since the rooting did not cause the issue just claim a lost phone. At least you didn't break something while rooting then claim a broken phone.
Sent from my ADR6400L using XDA App
Grnlantern79 said:
Since the rooting did not cause the issue just claim a lost phone. At least you didn't break something while rooting then claim a broken phone.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Is it really that easy? We could just tell Big Red that we lost our phone.... pay the deductible and get a refurb?
My power button feels like it's about to go for me also. Probly gonna unroot before it's too late.
caspersfi said:
Is it really that easy? We could just tell Big Red that we lost our phone.... pay the deductible and get a refurb?
My power button feels like it's about to go for me also. Probly gonna unroot before it's too late.
Click to expand...
Click to collapse
if its an issue with the phone not caused by u, u can claim it and usually under 1 year warranty, without charge. if u claim it lost, u have to pay for another one ($90) and they will immediately turn off ur current phone. Just a heads up, i called a few days ago, the thunderbolt is on backorder...
you are so f'd you need to bend over right now and take it like a man!
but seriously though, it is easy to just claim it lost. no biggie.
I do it twice a year ;D
[EDIT]: on a side note, its pretty easy to open the Thunderbolt up.
remove the 6 screws on the back, pry off that panel on the bottom front, then remove the 2 scews under that, you can then seperate the screen from the rest of the phonephone. after that, there's just 2 more screws on the back & once you remove that platic panel you can access the power switch directly & remove the actual "button"(if it's broken) & then just use a paperclip to power on/off
th3_g00b said:
if its an issue with the phone not caused by u, u can claim it and usually under 1 year warranty, without charge. if u claim it lost, u have to pay for another one ($90) and they will immediately turn off ur current phone. Just a heads up, i called a few days ago, the thunderbolt is on backorder...
Click to expand...
Click to collapse
Good info thanks.
Thanks for the replies. So is there no way to do it using adb only or something? I can't really even afford the 90 dollars with the new semester expenses coming in, but obviously 90 < retail.
If I do send in for a replacement and they detect it's rooted, how does that work? I receive a letter or something? And I assume they will charge me the retail cost or..?
I broke my charger off in the power port.... I was rooted and running aosp and they replaced mine no questions asked for free.....
Sent from my SHIFTAO5P using XDA App
When they get phones back to factory they just replace the damaged part and wipe/reprogram the phone back to specs anyways.... as long as its a physical problem nit a software issue they don't really care
Sent from my SHIFTAO5P using XDA App
you should be able to pull the battery, plug in usb and then put the battery in and it should turn on. Didn't test but im pretty sure it works...
If you have the Asurion extended warranty through VZW, you might be ok.
Before I got my Thunderbolt, I had to have my Motorola Droid replaced a few times under the extended warranty (once because the B key on the keyboard stopped working, the other times because the headphone jack would start shorting out after a few months). Each time I just called Verizon, they Fedexed me a refurb with a Fedex return label, I transferred my stuff and flashed the original ROM back (but didn't remove SPRecovery because I didn't see instructions for that), and sent the old one back.
If you have to send the phone directly to HTC they might care, but I don't think VZW cares (at least not with the extended warranty).
If you're really worried about it and don't want to claim lost phone, just drop it out a 2nd or 3rd story window onto sidewalk. Say you dropped it down a flight of stairs.
AConnelly09 said:
Thanks for the replies. So is there no way to do it using adb only or something? I can't really even afford the 90 dollars with the new semester expenses coming in, but obviously 90 < retail.
If I do send in for a replacement and they detect it's rooted, how does that work? I receive a letter or something? And I assume they will charge me the retail cost or..?
Click to expand...
Click to collapse
Sent from my ADR6400L using XDA App
Hey XDA. Well, today I went to sprint to get a replacement. Issues were: Reboots, Lock Ups, Overheating, and launching apps causing reboots. I explained how this happened after I finally updated to OTA 2.17, they said they will run their tests
(I say BS). I explained that obviously that whatever is going on with my phone "they wont see it" (they will say that nothing is wrong with it) Now, I'm stuck without a phone until tomorrow. After the first time I went there, he said that they needed my SD card. I said BS, why?, I said that the phone is rebooting without the SD Card, I even took the phone while frozen at the lock screen. He said that the ticket # said that I was only claiming to have issues with Spider Man 3D. I immediately flamed up! I said that it overheats, has constant reboots, freezes, AND THAT SOME APPS REBOOT THE PHONE! He said that he will tell the techs to re check it. I'm hoping that they get the lockups, As I also told him that I hard reset the phone 3 times, he said that they will test it. I'm starting to regret my EVO 3D
Yes, I've rooted, unrooted, and am familiar with the term RUU.
So it's probably a problem you caused since it's been rooted. and now you're upset because they may not fix a problem that you created?
S3nt from my 3D wond3rland
gilbydakid said:
So it's probably a problem you caused since it's been rooted. and now you're upset because they may not fix a problem that you created?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
No, the problem arrived after unrooting. I did not create it. Rooting doesn't create problems if you know what you're doing.
gilbydakid said:
So it's probably a problem you caused since it's been rooted. and now you're upset because they may not fix a problem that you created?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Troyboytn, you're AWESOME
troyboytn said:
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Click to expand...
Click to collapse
My point exactly. Thanks Bro. See, the Sprint Rep kept telling me that his gonna do a "Hard Reset" after telling him I did that more than 3 times, and the problem persists. I wanted to speak to one of the techs, maybe they would know what was actually happening.
Don't ever misunderstand rooting. It is basically stock with customization.
Best of luck to ya man. I hope there is a smarter than average tech there that can actually do something for you, if not, my advise to you is to call Sprint customer service at the next sign of issues and just politely tell them of your problems and experiences and that you would like a new phone. It's usually as easy as that.
Sometimes, you really have to just flash the customer service person if you want something done.
Don't take my advice
----------------------
Seriously, though, this is one reason why I got insurance. You don't have to deal with their bull****.
yousefak said:
Sometimes, you really have to just flash the customer service person if you want something done.
Don't take my advice
----------------------
Seriously, though, this is one reason why I got insurance. You don't have to deal with their bull****.
Click to expand...
Click to collapse
Yeah Bro, Thanks, I got insurance, I just don't want to pay a $100 fee. I want to see if I can haz it for free first.
flooppoolf said:
My point exactly. Thanks Bro. See, the Sprint Rep kept telling me that his gonna do a "Hard Reset" after telling him I did that more than 3 times, and the problem persists. I wanted to speak to one of the techs, maybe they would know what was actually happening.
Don't ever misunderstand rooting. It is basically stock with customization.
Click to expand...
Click to collapse
You can tell them you did a hard reset a 100 times. It won't matter to them. They have to follow process and procedure to test your phone for your issue. Yes this may sound stupid and yes the tech may give you a bs answer. It happens.
What you can do is try a different Sprint store.
And like others say, I advise to get insurance. It does help a lot.
DarkManX4lf said:
You can tell them you did a hard reset a 100 times. It won't matter to them. They have to follow process and procedure to test your phone for your issue. Yes this may sound stupid and yes the tech may give you a bs answer. It happens.
What you can do is try a different Sprint store.
And like others say, I advise to get insurance. It does help a lot.
Click to expand...
Click to collapse
You have better chances if you go to like a retail store not a corporate 1. Like in the mall or something. They aren't really Sprint.
But I have also had problems.
And I also hate Sprint customer service.
Sent from my EVO 3D using xda premium
troyboytn said:
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Click to expand...
Click to collapse
Actually that comment was completely necessary....he did say the problem started happening after unrooting the phone. U made the decision to root and unroot ur phone to begin with.....I dont see ur logic for being mad at sprint for a problem that u created.
Are you ****ing serious?
getmadnow said:
Actually that comment was completely necessary....he did say the problem started happening after unrooting the phone. U made the decision to root and unroot ur phone to begin with.....I dont see ur logic for being mad at sprint for a problem that u created.
Click to expand...
Click to collapse
See, People like you don't belong here. If my phone was Okay rooted, and if I unroot via RUU. The phone goes back to stock, as in, how it came back. The problems started after unrooting.
flooppoolf said:
See, People like you don't belong here. If my phone was Okay rooted, and if I unroot via RUU. The phone goes back to stock, as in, how it came back. The problems started after unrooting.
Click to expand...
Click to collapse
Unless you caused the damage while you were rooted and it only showed up after you unrooted. How is anybody to know?
flooppoolf said:
See, People like you don't belong here. If my phone was Okay rooted, and if I unroot via RUU. The phone goes back to stock, as in, how it came back. The problems started after unrooting.
Click to expand...
Click to collapse
Are u listening to urself? Use some kind of logic with what ur sayin. If the phone was fine when u got it....u rooted it and it was fine.....u unrooted and now there is a problem.....where do u think the problem is? U really feel sprint is at fault for this? Are u ****in kiddin me? Its people like u that shouldnt be ****in around with their phone if ur goin to blame other people when there is a problem......everyone knows when u start messing around with ur phone there is a risk of u ****ing it up.....and u Sr. did exactly that.....so dont blame sprint for what u did.
troyboytn said:
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Click to expand...
Click to collapse
Was it unnecessary? For all we know he could have made this thread to justify his means in messing his phone up. Do you have proof that he did everything correctly? Do we know if he unrooted right before he brought it in? And what does your friends"never been rooted phone" have to do with a phone that's been rooted and unrooted?
If someone tells you the moon is made if cheese you gonna grab a box crackers?
S3nt from my 3D wond3rland
I have a quick question. How did you root the phone? Were you 1.5 hboot and did the brick method to root it? That is how I rooted mine and it started getting hot so I put it back to stock and took it in. They told me they were going to replace it for me andI had a new one the next day.
I was having issues with the EVO 3D that I originally got with the service at Sprint; the phone radio completely stopped working for me. Took it to the local Sprint store and they wanted to charge me $30 for something that was not my fault as the phone was unrooted and used with normal apps. Hoping it doesn't happen again as it took a week and a half for HTC to "repair" (replace) and return it.
gilbydakid said:
If someone tells you the moon is made if cheese you gonna grab a box crackers?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
lol. I love cheese and crackers!
troyboytn said:
lol. I love cheese and crackers!
Click to expand...
Click to collapse
Me too, I prefer the pre made ones.
Just brick the damn phone and take it in with the brick method from the downgrade. This thread is either too funny or to much drama. I'd prefer you just get your phone and get it replaced if you have had problems. Rooting isnt going to cause it if you had tried multiple roms and clean wipe configurations. Just soft brick it with the method and be done with it.
I personally have a Evo 3d that the digitizer has been going out for months now. I haven't got it replaced, but you can rest assured when you bring it like that to another store, that they are gonna look for watermarks and other signs of failure. If you don't show any other signs and it won't boot, then they are going to replace it.
So yesterday I tried to use the Juopunutbear S-OFF method, I was super excited to get an s-off method that would not have to brick my phone. It made it even better that I had the live cd burned to my usb ready too go. So i got as far as the wire trick and I even got the screen with Juopunutbear loading on my phone, all the sudden it went black. An I ****ing knew it instantly. I pressed the power button--nothing at all. I must say these last two days without my evo have been so ****ty probably the ****tiest days Ive had since I got the evo 3d last year. But I sent an email to RMA, basically saying that I accepted an OTA and my phone became response less. The worst part is Ive adapted my life to XDA its just something that I do everyday without even thinking about it. And I am still going on when ever I get the chance or I am bored. Anyone have any tips? Experiences? Thoughts on how HTC RMA will respond?
zbergmark said:
So yesterday I tried to use the Juopunutbear S-OFF method, I was super excited to get an s-off method that would not have to brick my phone. It made it even better that I had the live cd burned to my usb ready too go. So i got as far as the wire trick and I even got the screen with Juopunutbear loading on my phone, all the sudden it went black. An I ****ing knew it instantly. I pressed the power button--nothing at all. I must say these last two days without my evo have been so ****ty probably the ****tiest days Ive had since I got the evo 3d last year. But I sent an email to RMA, basically saying that I accepted an OTA and my phone became response less. The worst part is Ive adapted my life to XDA its just something that I do everyday without even thinking about it. And I am still going on when ever I get the chance or I am bored. Anyone have any tips? Experiences? Thoughts on how HTC RMA will respond?
Click to expand...
Click to collapse
This is why I have insurance. For $10 a month, throw the phone at a sidewalk until the screen is shattered. free instant replacement.
yousefak said:
This is why I have insurance. For $10 a month, throw the phone at a sidewalk until the screen is shattered. free instant replacement.
Click to expand...
Click to collapse
I have already had 2 replacements through asurion and Im pretty sure thats the limit.
This happened to me.
I'm planning on going to sprint tomorrow.
Weird thing is my device randomly starts working then stop working by itself.
zbergmark said:
I have already had 2 replacements through asurion and Im pretty sure thats the limit.
Click to expand...
Click to collapse
Take it to a store, play dumb.. "I don't know what happened, it just quit". Won't count against your Asurion claims.
zbergmark said:
I have already had 2 replacements through asurion and Im pretty sure thats the limit.
Click to expand...
Click to collapse
3 is the max per year I had to call and ask lol
Sent from my PG86100 using xda premium
yousefak said:
This is why I have insurance. For $10 a month, throw the phone at a sidewalk until the screen is shattered. free instant replacement.
Click to expand...
Click to collapse
GrandWorks said:
Take it to a store, play dumb.. "I don't know what happened, it just quit". Won't count against your Asurion claims.
Click to expand...
Click to collapse
I hope it will work I might take it to best buy as a backup plan because thats where i bought it from.
ckoadiyn said:
3 is the max per year I had to call and ask lol
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Thanks
I should probably change my sig to BRICKED!
iTzLOLtrain said:
I should probably change my sig to BRICKED!
Click to expand...
Click to collapse
Has your life sucked as much as mine has since youve bricked?
zbergmark said:
Has your life sucked as much as mine has since youve bricked?
Click to expand...
Click to collapse
Lucky no. I have my device under warranty.
iTzLOLtrain said:
Lucky no. I have my device under warranty.
Click to expand...
Click to collapse
Are you gunna hboot downgrade your replacement?
zbergmark said:
Are you gunna hboot downgrade your replacement?
Click to expand...
Click to collapse
Yeah. That wire trick was a mistake.
I've bricked my device twice to downgrade its no big deal, I dont understand why people are still S-ON
JaY iZz BaKk said:
I've bricked my device twice to downgrade its no big deal, I dont understand why people are still S-ON
Click to expand...
Click to collapse
there is ultrahardbricked, hard bricked, and sooft brick. Im talking ultra hard, no status light, nothing at all.
Do this in order:
1. Get a spare sprint phone
2. Change your ESN to that phone
3. After a day or two go back to the 3D and add insurance (you can always add insurance for up to 30 days on any device you activate)
4. Go into sprint get a new phone
5. ?????
6. Proceed to make a 'OMGGGMG GOT A NEW PHONE FROM SPRINT!!!111!1" thread in general or the Q&A
JaY iZz BaKk said:
Do this in order:
1. Get a spare sprint phone
2. Change your ESN to that phone
3. After a day or two go back to the 3D and add insurance (you can always add insurance for up to 30 days on any device you activate)
4. Go into sprint get a new phone
5. ?????
6. Proceed to make a 'OMGGGMG GOT A NEW PHONE FROM SPRINT!!!111!1" thread in general or the Q&A
Click to expand...
Click to collapse
They told me 15 days. I don't know the phones are on back order. I have had a s off brick for over a week and finally got my tracking number this morning. I am excited...I have been using a 1970's piece of **** Samsung Instinct...it was the bomb 30 years ago. Ohhh btw LMAO at the guy who said smash his phone into the concrete that made me chuckle.
Sent from my Transformer TF101 using Tapatalk 2
Guys I have to close this thread and here's why.
It's been stated many times that rooting your phone voids the warrenty. You knowingly voided the warranty(as we all did), but the discussion has become how and what to do in order to rip off the insurance company to give you a new one after you voided the warranty and forgo your right to use the insurance or the right to get a warranty replacement through Sprint or HTC. That I cannot allow to take place. I hope you can understand, but leaving this open says that xda condones your actions, and I don't believe that's acceptable.
On a side note. That really sucks and I hope you can get your phone fixed, I couldn't imagine life without mine.
As stated in the title...my wife's Amaze 4G is completely stock. The other day it started having trouble charging, so I charge her battery in my phone. Now the phone will not turn on at all. All contacts look ok under the back cover and no water damage. Any ideas?
I know there are already posts here for this situation, but in all the thread i've read, they have modified the phone and created new issues. This is COMPLETELY STOCK. Running official ICS update.
waltm78 said:
As stated in the title...my wife's Amaze 4G is completely stock. The other day it started having trouble charging, so I charge her battery in my phone. Now the phone will not turn on at all. All contacts look ok under the back cover and no water damage. Any ideas?
I know there are already posts here for this situation, but in all the thread i've read, they have modified the phone and created new issues. This is COMPLETELY STOCK. Running official ICS update.
Click to expand...
Click to collapse
Try unplugging everything connected to the phone, removing the battery, and then hold the power button for around 15 seconds, then reinsert the battery. Try turning it on again. I'm sure there are other things you can try doing, but this is the first thing that comes in my mind.
waltm78 said:
As stated in the title...my wife's Amaze 4G is completely stock. The other day it started having trouble charging, so I charge her battery in my phone. Now the phone will not turn on at all. All contacts look ok under the back cover and no water damage. Any ideas?
I know there are already posts here for this situation, but in all the thread i've read, they have modified the phone and created new issues. This is COMPLETELY STOCK. Running official ICS update.
Click to expand...
Click to collapse
Since it stopped turning on have u tried her battery in your phone or your battery in hers? Maybe its just her battery gone bad, which is very common
sent from my NRGized Amaze,
powered by faux kernel v.10
So does her battery run your phone? If it does then its not the battery, return it under warranty, I dont think there's anything else you can do
Tried the trick with pulling the battery and hitting power, no dice. Doesn't matter which battery is in either, it won't turn on. All I want to do at this point is have it on long enough to get any useful data from the internal storage.
And stupidly, I DID NOT opt in for the protection plan thru TMO.
waltm78 said:
Tried the trick with pulling the battery and hitting power, no dice. Doesn't matter which battery is in either, it won't turn on. All I want to do at this point is have it on long enough to get any useful data from the internal storage.
And stupidly, I DID NOT opt in for the protection plan thru TMO.
Click to expand...
Click to collapse
You could try removing the battery, then putting the battery back in, and then plug the usb cable to the computer (so the amaze and the computer is connected to each other), and then try turning it on.
This probably won't turn on the phone, but if you do see something on the computer, something like its trying to install drivers, then you MAY have a chance.
waltm78 said:
Tried the trick with pulling the battery and hitting power, no dice. Doesn't matter which battery is in either, it won't turn on. All I want to do at this point is have it on long enough to get any useful data from the internal storage.
And stupidly, I DID NOT opt in for the protection plan thru TMO.
Click to expand...
Click to collapse
you don't need the protection plan, that will cover you if you lose it/break it etc. You should have 1 yr warranty, so taking it back shouldn't be a problem. How long have you had the phone? Its still not a year old yet..
Ok, I'll contact HTC. Thank you all for your suggestions
Yup HTC is your only option, T-Mobile doesn't cover if you don't have insurance.
Sent from my SGH-T999
Dark Nightmare said:
Yup HTC is your only option, T-Mobile doesn't cover if you don't have insurance.
Sent from my SGH-T999
Click to expand...
Click to collapse
Not true. Depends on how long they have had the phone
sent from my NRGized Amaze,
powered by faux kernel v.12
aj_2423 said:
Not true. Depends on how long they have had the phone
sent from my NRGized Amaze,
powered by faux kernel v.12
Click to expand...
Click to collapse
I think the time he has had the device is pretty obvious by now.
Dark Nightmare said:
I think the time he has had the device is pretty obvious by now.
Click to expand...
Click to collapse
Lol, not really. He never stated how long he's had it. And if he's had it less than a year (which is the case for everyone since the phone is less than a year old) he can call T-Mobile and they will most likely send him a new one and have him send his back. All I'm saying is that u saying T-Mobile won't do anything for u if u dont have insurance is not true.
sent from my NRGized Amaze,
powered by faux kernel v.12
aj_2423 said:
Lol, not really. He never stated how long he's had it. And if he's had it less than a year (which is the case for everyone since the phone is less than a year old) he can call T-Mobile and they will most likely send him a new one and have him send his back. All I'm saying is that u saying T-Mobile won't do anything for u if u dont have insurance is not true.
sent from my NRGized Amaze,
powered by faux kernel v.12
Click to expand...
Click to collapse
If it's past the 30 days, they'll tell him to call HTC directly if he doesn't have insurance, how I know this? Read past post about phone replacements with no insurance, it's a lucky few who get replacements from T-Mobile despite being past that thirty day period, HTC one year warranty is not upheld by T-Mobile, if anything happens to your device past the thirty days, they always ask or check if you have handset insurance coverage, js since even when I spoke to a rep about replacing the battery on my old amaze, which was merely two months old, he told me since I didn't have insurance on it, I'd have to call HTC directly since it was still under the one year warranty but my sister called about her g2x that didn't have insurance and wasn't even bought from T-Mobile about 6months old and got a replacement in like 5 minutes without any hostile arguments, just a simple my device isn't working and they sent her a replacement, understand where I'm getting at?
Hey guys, just to clarify...we got our phones in May 2012. And I'm pretty much screwed at this point now that my wife let my 3yr old play with it thinking it was totally fried. She threw it and cracked the display. I had a chance at having HTC diagnose it as an internal issue; now they are gonna think it was a user issue.
waltm78 said:
Hey guys, just to clarify...we got our phones in May 2012. And I'm pretty much screwed at this point now that my wife let my 3yr old play with it thinking it was totally fried. She threw it and cracked the display. I had a chance at having HTC diagnose it as an internal issue; now they are gonna think it was a user issue.
Click to expand...
Click to collapse
O no man! That sux! Ya, pretty much screwed that sux
sent from my NRGized Amaze,
powered by faux kernel v.12
aj_2423 said:
O no man! That sux! Ya, pretty much screwed that sux
sent from my NRGized Amaze,
powered by faux kernel v.12
Click to expand...
Click to collapse
In my opinion you have two choices here:
1) You could still try to talk to HTC. Explain to them that it was not responding before the screen got cracked and see where it gets you
2) Go to a local repair shop and get the screen/digitizer replaced. It shouldn't cost you more that a 100 bux. Then talk to HTC for the possible internal issue.
Hope that helps!
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
I will put this to the test this weekend!!! Good find!!!
Sent from my EVO using Tapatalk 2
FattySparks said:
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
Click to expand...
Click to collapse
This is what they did for me when I needed a replacement about six months ago.
They did not offer it to me until I spoke with the manager because i didn't want to be without a phone for a few days or use one of their loaner phones.
Sent from my EVO LTE rocking Sense 5!
about time they changed it, I canx my 3x black ties just because of this
Best buy insurance, ftw. I will never buy another phone anywhere else. Im on my 3rd lte and i got the lte free because they had no more 3d's. They ask basic questions about what happened and then ship it out. I got my last replacement in 2 days. Took it in on a Monday at 7pm and got my replacement on Wednesday at 7pm.
Awesome. I love black tie (bb). I had to replace due to malfunctions and no questions or hassles in fact the reason I signed up for black tie was the guy indicated I would never have to send anything in and that I would get a new replacement directly from the store which they did. I even had the guy write and confirm that on my sales receipt because I didn't believe him.
Sent from my EVO using xda app-developers app
Thank you all for the info. I won't be going to Sprint stores anymore. BB sounds like the way to go now. Back when I worked there it definitely wasn't but a lot has changed since then. Good to know.
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
pdlboy said:
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
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I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
FattySparks said:
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
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When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
youdug said:
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
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Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
FattySparks said:
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
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Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
youdug said:
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
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Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
I'm currently in this situation where my screen is cracked. I too was wondering if I needed to unroot before I had them ship the phone out for repair. What stock ROM does everyone suggest?
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I'm using Sharkie's right now as my daily. It flashes with the new TWRP. One of the other ones that I tried wouldn't flash.
Sent from my EVO using xda premium
FattySparks said:
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
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I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Nice to know :thumbup:
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RulingCzar said:
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
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Pretty sure he was posting from the perspective of someone who *could* set company wide policy FWIW.
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