A drunken night resulted in a cracked Streak glass. Just the glass, not the screen. So the phone is completely usable. The crack is about 3 inches long and very slight. It is hardly discernible
Service center folks told me I gotta pay some money(about $90) and they will replace the phone. But, I don't want a new phone and I don't want to pay any money. My phone is in warranty.
I am in a dilemma: I can brick my phone or induce some software defect and give it to them so they will have to replace the phone for free. I am pretty sure they wont be able to figure put that I have done it intentionally. The technicians over here in India are pretty dumb*. But this is unethical. I don't know what to do.
Also, how long can I use the phone in this condition without any further damage?
I request the wisdom of the humble streak users around here.
*I know they are dumb because when I bought my streak, its accelerometer was not working; a hardware defect. When i took it to the service center, the technician did not even try fastboot. They did a factory reset from the Setting Menu, gave me the phone and told me that it is fixed. I was like, it still is not working you dumb ****. Then they replaced the handset.
Pay the $90 or just buy a screen on ebay and fit it yourself voiding the warranty.
I.Chaos said:
A drunken night resulted in a cracked Streak glass. Just the glass, not the screen. So the phone is completely usable. The crack is about 3 inches long and very slight. It is hardly discernible
Service center folks told me I gotta pay some money(about $90) and they will replace the phone. But, I don't want a new phone and I don't want to pay any money. My phone is in warranty.
I am in a dilemma: I can brick my phone or induce some software defect and give it to them so they will have to replace the phone for free. I am pretty sure they wont be able to figure put that I have done it intentionally. The technicians over here in India are pretty dumb*. But this is unethical. I don't know what to do.
Also, how long can I use the phone in this condition without any further damage?
I request the wisdom of the humble streak users around here.
*I know they are dumb because when I bought my streak, its accelerometer was not working; a hardware defect. When i took it to the service center, the technician did not even try fastboot. They did a factory reset from the Setting Menu, gave me the phone and told me that it is fixed. I was like, it still is not working you dumb ****. Then they replaced the handset.
Click to expand...
Click to collapse
Once you send it in, and they see the cracked screen, if they have any sense, they won't replace it and will declare it user abuse, send it back to you... at least that's what would happen on this side of the ocean... if you have ethical issues with doing that then do as InsertNameHere said and buy a new glass/lcd, because it will eventually start to bleed and moisture seep in through the crack
Pay someone from the guys there 10 dollars , and he will brick it for you, then after you get the get the Dell back, pay him another 10 so you will be safe for next time.
Sent from my Dell Streak using Tapatalk
Guys, thanks for your inputs!
@cdzo72
They actually told me that they will give me a new phone if I pay the $90 (4500 rupees actually). And I did not know that the screen will start leaking and that moisture will seep in. So before they change their minds and before my screen takes further damage I have decided to get my phone replaced next month .
Thanks to all of you again!
Related
HOMG IT RANDOMLY STARTED WORKING. I'm sorry for your time.
Hello, I would like to start off by saying that I've looked around these forums occasionally after my friend introduced me to it. I have found this site and forums to be very helpful and I have hit a problem and I would like your opinion. If this is in the wrong section or I have done something incorrectly I am EXTREMELY sorry and would appreciate a point in the right direction.
Okay, so it all started when my friend was kind enough to give me his extra bodyguardz phone protector. So I put the cover on after a lot of tedious and fustrating work and allowed the phone to dry for 2 days. When I powered my phone on everything was fine EXCEPT that my touch screen does not work. After careful inspection I realized there seem to be some water stuck under the screen. I then allowed the phone to dry for a couple more days and I noticed the water amount decreased. At one point or another I did need to use my phone and since it worked beside the screen I figured it would dry even if I still kept using it. The amount of water has shrunken to the point where it is about the size of an ant. It has however remained this size for over a week and I dont see it decreasing. Now I have the Total Equipment Protection on my phone, but I realized that the water damage indicator sticker on the phone was gone red. The battery one is still white (I had the battery off the phone as I applied the protector). So what do you guys think I should do in this situation? Since the sticker is red I don't think they'll take the phone back. Should I just call them and say it was stolen and pay the $50?
Sorry for the long winded story and I am looking forward to your help. Everything seems to break on me and its really frustrating. I just got my laptop back after my back light died on me and the repair center forgot to send my battery back and I'm just getting mad at everything. Also had surgery earlier this week, haha aren't I lucky?
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
nosmohtac said:
I could be wrong, but if you have TEP, water damage is covered. I was told that it's covered even if you drop it in the toilet or the lake. Many people have experienced a wide variety of results when making a TEP claim, so YMMV. If you take it in to your Sprint store, they may replace it, repair it, or tell you you have to go thru Asurion. If you don't like the answer you get the first time then try another rep.
Click to expand...
Click to collapse
So you think they wont fuss over the water detection sticker being red?
OH MY GODDDDDDDDDDDDDDDD! IT RANDOMLY STARTED WORKING AFTER 2-3 WEEKS!
I don't think they will fuss about it. If they do try another rep.
just as the thread says, my phone hit the ground and the inside part of the screen cracked (not the surface). What options do i have that wont rape my wallet?
Unless you have the ability to open it and fix it your self or a warranty still in place, I'll say just buy a new phone, though the vibrant is a sexy phone, I doubt you will find it.
This video explains and shows everything, how to do it...
http://www.youtube.com/watch?v=vLUl9tlHSik
If you visit the store from the people who made the video, you will also find replacement parts...but...from my experience with Iphone repairs, they are totally overpriced...try to google for other shops...or try ebay.
At least you see it is possible...
Ok forget it, obviously Samsung won't sell any AMOLED screens to third parties till 2012, means, the replacement screens you might be able to buy are not really OEM and AMOLED...so be aware...at least thats what I all found out using google.
so my options are thin basically.. this sucks, i mean i could send it to samsung for $161 repair but **** man, i just can't afford the repair right now, been driving me nuts for the last two days
Did you have a case on it? If you're accident prone, an otterbox can save you from most falls as long as that fall isn't screen-first onto a big metal spike.
Yeah, not much you can do about the screen. However, used Vibrants are all over eBay ranging from $250 all the way down to a full working one for $160 from a 100% seller with many many sales (AKA reasonably reliable).
My condolences either way. Breaking the screen is one of my biggest fears.
I bought a galaxy s2 recently and the screen fails to register my touches suddenly.
Here the weird part, the screen is able to display everything perfectly.. but half of the screen doesnt register my touches.. left side not working, but right side is working..
so decided to send my phone for warranty and after a month, the distributor said that the LCD Socket is faulty due to the phone is pressed too hard.. they say it needs to replace the whole LCD Screen..
Is it possible to replace the LCD Socket only?
Why would you risk attempting to fix it yourself & voiding your warranty when you can get it fixed for nothing/properly under warranty ?
They are charging me myr700 for replacing the Lcd screen.. how is posible to damage the socket where the Lcd screen is perfectly fine? (no cracks no scratches no dents)
By right they should replace it for me without paying anything right?
Ahhhh. They're charging you. OK. I don't know what the warranty covers in your country or what your rights are with regard to same.
I know in Australia if my screen started to die like that after a month Samsung would be paying to replace the screen/the phone. At worst I'd end up paying postage to send the phone in to them.
It might well be worth your while/cheaper replacing it yourself in that case. Not sure if it's possible to replace just the socket, you may have to replace the whole screen. Plenty of tutorials to show you how to do this online, and you can get the screens from a plenty of places online as well (eBay might be a good start).
Thanks for the suggestion..
I searched internet for the i9100 LCD Socket but no results found.. I guess I have to replace the whole LCD Screen already.. ebay selling them around myr600+ also.. So is it better to DIY or pay a little bit more and letting the professionals to do it?
There are some doubts that I would love to ask you.. I always place the phone inside my jean's pocket and they said the pressure of jean's is high enough to cause damage to the phone's internals. Is that true? The jeans Im wearing is not very tight either..
I guess whether worth saving MYR 100 is worth it or not depends on how technically adept you are, I.E, do you think you can swap the screen out successfully based on having a look at the video tutorials that show you how to do it ? If you're in any doubt, you'd probably want to have it done professionally. I cracked the screen of my Nokia N958GB about two weeks after I got it a few yrs ago, ended up having it done professionally as the saving if I did it myself would have been similar to your situation now (I would have saved maybe $50-$60 AUD). I'm just not dexterous enough to do a job like that perfectly
I keep my SGS2 in my front jeans pocket when I wear them & haven't had a problem, tho I do have a fake leather flip case. I'd be surprised if the pressure from having them in a not tight jeans pocket would be enough to damage the phone, unless you put pressure on the phone while it was in your pocket maybe ?
Sounds like they're trying to weasel their way out of repairing it under warranty to me, but the problem is (which other people have found on here over the past few mths I've been visiting here) trying to prove that they should repair it under warranty which would probably cost you as much/more than the repair is worth to have an 'expert' (someone who works with small electronics) examine your phone & who is prepared to issue a report or similar saying it's definitely a fault with the phone & wasn't caused by you.
Tricky situation you're in man Maybe contact a consumer organisation in your country and ask for advice if they still refuse to repair it under warranty ?
Hope you get it sorted under warranty.
aqblood said:
Thanks for the suggestion..
I searched internet for the i9100 LCD Socket but no results found.. I guess I have to replace the whole LCD Screen already.. ebay selling them around myr600+ also.. So is it better to DIY or pay a little bit more and letting the professionals to do it?
There are some doubts that I would love to ask you.. I always place the phone inside my jean's pocket and they said the pressure of jean's is high enough to cause damage to the phone's internals. Is that true? The jeans Im wearing is not very tight either..
Click to expand...
Click to collapse
Alright, thanks a lot for the information. I think I better let them repair the phone because if I repair the phone myself, its pretty risky and i might even damage the phone further.
I will try to discuss/talk to the distributor and try to solve this under warranty. tqvm. appreciate that.
No probs Good luck with it. Let us know how you get on.
aqblood said:
Alright, thanks a lot for the information. I think I better let them repair the phone because if I repair the phone myself, its pretty risky and i might even damage the phone further.
I will try to discuss/talk to the distributor and try to solve this under warranty. tqvm. appreciate that.
Click to expand...
Click to collapse
I had an atrix given to me today from a friend who got a new one.
The screen looks crystal clear and works fine. The phone has no visible signs of abuse. Everything looks good.
The top 1/3 of the screen just will not respond to touch. I tried a factory reset to see if it was an app conflict and it's still the same.
I downloaded a kid's drawing app to get an idea of what part of the screen was out and EVERYTHING is working except for about the top inch.
Any ideas? Is this hardware or some software flaw in the phone. The person still has insurance until the end of this month and I can pay the 100 to get a replacement.
Sounds like a problem with the digitizer so you might need to replace it. The digitizer is a very common issue with the Atrix and MANY people here have had their phone replaced two or three times simply because some parts of their screen stop responding to touches.
Thanks. Was hoping it was a software issue. But as I said, it was a free phone. Maybe I can sell it as parts on ebay. I don't really want it bad enough to pay the 100 replacement fee.
If I were you, I'd avoid the Atrix because there is no guarantee that it won't happen again even if you replace the digitizer or get a replacement. This phone could be Motorola's worst phone, quality-wise.
you can purchase one on ebay.
http://www.ebay.com/sch/i.html?_fro...nkw=atrix+digitizer&_sacat=See-All-Categories
instruction video.
http://www.youtube.com/watch?v=grqz-3LdIEk
Atrix_Owner said:
If I were you, I'd avoid the Atrix because there is no guarantee that it won't happen again even if you replace the digitizer or get a replacement. This phone could be Motorola's worst phone, quality-wise.
Click to expand...
Click to collapse
I am really afraid of this problem. I hope it doesn't die on me before my contract is finished. Atrix will be my last Motorola phone.
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
Click to expand...
Click to collapse
Where did you buy the phone from? Did they really try to charge you nearly $5000 for the phone?
I've gone through Asus RMA over the years, maybe the particular repair centre closest to me happens to be great but I've never had major issues with them. A laptop repaired in under 2 weeks, handful of motherboards, most of the time free or reasonably priced. If the device was under warranty they just accepted it. Never had to pay shipping though since its not too far from me.
If the screen is just defective then it should be covered by warranty as that would be a manufacturer caused issue. Your total cost should be whatever it costs to ship to the repair centre, and thats it.
let us know how the saga plays out! Good luck!
Yes they did try to charge me 5k for it, and I ended up paying around 600 dollars in overdrafts and returned payment fees for all of my bills. My bank said it's Asus's fault, and guess what Asus said? "Our system doesn't make mistakes, it's a problem with your bank."
I've had absolutely dreadful results in the past with their turnaround time, and they've sent back a GPU and motherboard that were "fixed" but not really. I'm predicting to be told I have to pay around 500 to have it replaced somehow. And to be honest I may be done with them as a company for life, I've had about all I can stand at this point.
Which country are you in? They should fix it for free under warranty.
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
darkphoenix2012 said:
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
Click to expand...
Click to collapse
Unfortunately I had to deal with a similar issue with HTC for a defective camera module. Factory defect. If it comes broken from the factory its on them to replace of fix it. Legally. The warranty is an agreement IE a contract. Even the 90 day warranties.
I had to threaten and start the process of a lawsuit, and of company no company like that would want to lawyer up for such a small sum. The next day I got a reply from them saying they would cover everything, and I eventually got my phone fixed.
Ive had a similar issues like that with Corsair and Gigabyte. It happens all the time. No one wants to take responsibility for anything, and sometimes you gotta force em haha.
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
darkphoenix2012 said:
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
Click to expand...
Click to collapse
If someone is proven to owe you money you have legal precedent to collect it. They know this. They also know a lot of people wont go through the hassle of trying to collect their money. So does LG, HTC, Samsung, OnePlus, etc and they will all try to hold on to that money if possible. Usually thats as simple as not responding to the customer. Its easy when you dont have a storefront. Only really Apple does (AFAIK), which makes it easier to argue with them and get what you should be getting.
Feel free to **** talk them for the year, but personally I feel like one post in an easy to see place is good enough. May as well put that extra effort tightening the vice on them. its not impossible. And its yours.
I hope everything works out for you bro, best of luck!
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
Click to expand...
Click to collapse
Hi there, got the same. Pulled out of pocket - black screen (later started to blink and bootloop)
so, as i recall i've seen a "scratch" nearby the left airtrigger area. later on i couldn't find it so i just forgot about it (thought when i'm going to put on some glass protection i wount be able to see it at all)
but, it appears that "scratch" was an amoled matrix crack... because when it all went black and then white - i can clearly see that crack is in this area. the phone itself is undamaged, not a single scratch, and there is NO WAY i could apply such a pressure to pass through glass and damage te amoled (seen JerryRig bend test?)
so far waiting for the shop to answer about would they exchange phone or not -_-
idk, at last - when a phone is designed to have a pressure applied (airtriggers) how come it cracks?....