On Saturday I had used 426mb of data on my AT&T plan and my cycle ends tomorrow. Purchased Galaxy S2 phone on Sunday at around 11:30am. The guy at BestBuy original set up my accounts email etc.. Yesterday I got a text from AT&T stating that I had used 80% of my data plan. This morning at 9:27 I got another text from AT&T stating that I had used 90% of my data plan. I then recieved another text at 11:13 stating that I went over my limit and was going to be charged $10. Now the kicker is my cycle starts tomorrow so I was not that worried about the 90% limit that I hit earlier because I figured tomorrow it would reset anyways. Well after the last text I tried to figure out what app may be causing the issue and I downloaded an app called "My Data Manager" it showed that my email app was the culprit. The amazing thing is I kept refreshing the app every few minutes and It showed that my email app was averaging 8mb of data used per minute. I quickly did a hard reset and started using the gmail version of the mail app and I have not had a problem. Funny thing I was wondering over the course of the last 2 days why my battery life was horrible and my phone would get extremely hot sometimes. Earlier today I even took a risk and purchased the only extended battery I could locate for this version of the Galaxy on Ebay. Come to find out the email app that comes on the phone could have been the cause for all of my issues. I have also noticed such a drastic change in battery life since I reset my phone.
I also want to say that I did go into settings and made sure back ground sync was turned off before resetting the phone. When I opened the email app to go into the settings to remove my account information the data literally started churning away immediately I had a Samsung Captivate prior to this phone and I have never ever had this problem before. Called AT&T to see if they could at least get rid of the charge based off the fact that I typically only use 1gig of data monthly and they should be able to tell that using 400mb per day was not normal based on my past. No dice but I am just glad I was able to figure out the problem.
It totally depends what types of email account you set up and whether or not you're using Push email (GMail is push email). And what email server you're hitting. Yahoo, for example, has been blamed for its faulty IMAP server implementation in the past.
Thanks. I did have my yahoo mail account synched as well so may that was the culprit. I may try and use the native application again this weekend to see if I can replicate the problem again and since I will be home I won't have to worry about burning thru my data plan.
If you have million emails all left in the inbox, they all have to be synced over to the phone when you first connect, especially you're not using GMail or any Exchange ActiveSync. Gmail will only sync recently mails until you need to read more. Exchange ActiveSync only syncs last 3 days of emails out of box unless you set it to sync all. You don't have that kind of control on other email types like POP3/IMAP emails.
Related
Strange missing emails. Since yesterday various emails have disappeared form my inbox on my EVO 3D. Normally my inbox on my desktop and on my phone look the same. For example this morning I deleted the exchange account on the phone, then remade it. Everything downloaded correctly, by the time I got to work I was missing 2 emails. Now in the afternoon I am missing 8 emails. No rhyme or reason. we have rebooted the server and I have tried every combination of settings on the phone. Does anyone have any ideas? TIA
mattxm47 said:
Strange missing emails. Since yesterday various emails have disappeared form my inbox on my EVO 3D. Normally my inbox on my desktop and on my phone look the same. For example this morning I deleted the exchange account on the phone, then remade it. Everything downloaded correctly, by the time I got to work I was missing 2 emails. Now in the afternoon I am missing 8 emails. No rhyme or reason. we have rebooted the server and I have tried every combination of settings on the phone. Does anyone have any ideas? TIA
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Click to collapse
How old are the emails and how many days do you have exchange set to sync?
I have only checked back a few days so I am not sure about anything older. My phone will show say 20 emails in the morning, and this matches my inbox for outlook. Then 2 hours later I will check it and my phone will be missing 12 emails. Even if I sync they don't show up and never do. They are just gone, they are still in my outlook, even outlook web. I have the sync setup for 30 days right now but have tried 7 and 5 I think. Have also deleted account and reestablished a few times. Everything will sync up and look good for say half a day and then emails start disappearing. About ready to do a hard reset. What do you think?
Reset the server again and reestablished the exchange account on the phone. Everything was good until about 2:30 today. Now i am missing 11 emails... Maybe I should shoot the phone with my 357?
Lost everything but one email today. Everything is on my computer but just disappears off the phone. Can't figure this out...
I wish I had the expertise to help you further but I am stumped as well! Is there anyone else in you office that maybe has an Android phone? You maybe can check their settings against yours to see if they match!
Thanks for your help. One other guy has Android and has no issues. I think it is the phone. I will try a hard reset over the weekend and let people know if that worked.
No luck with the hard reset. also borrowed a friends Samsung and set it up with my email and no issues. sprint is sending a replacement phone in the next day or two. I will let you know if that fixes the problem?
Ok, went to sprint service center, they ordered a phone for me. One week later, phone shows up. I get home reset all my stuff and am excited this is going to fix my problem. Next day go to work, sure enough early afternoon Emails start disappearing. I am ready to shoot this phone. Also had the IT guys download and install the software to manage the wireless accounts on the server. had them delete all my accounts and reset them.
still having the same problem... Help
mattxm47 said:
Ok, went to sprint service center, they ordered a phone for me. One week later, phone shows up. I get home reset all my stuff and am excited this is going to fix my problem. Next day go to work, sure enough early afternoon Emails start disappearing. I am ready to shoot this phone. Also had the IT guys download and install the software to manage the wireless accounts on the server. had them delete all my accounts and reset them.
still having the same problem... Help
Click to expand...
Click to collapse
Sounds like possible an issue with HTC software. What app are you using? Have you tried another one.
Sent from my PG86100 using XDA App
OK, I have narrowed this down but still no fix. I experimented by not opening my outlook and just worked out of outlook web access for two days. NO MISSING EMAILS. WTF!
Went back to using my outlook and started loosing emails again.
Check all your settings in outlook. Is Outlook only keeping so many days of emails. Since I've never messed with Exchange, I'm not sure how it works, but it could be because outlook imonly shows so many days of emails if set that way, or maybe the app is set to only show so many days.
Sent from my PG86100 using XDA App
I have 2 email accounts set under the social hub, one for hotmail and the other for gmail, and for both email accounts i've set them under premium accounts which means instant push email during the peak periods. For both accounts, i've set the peak days to everyday of the week and peak timing to start pushing emails from 7.00 am and stop at 12.00 am. The rest of the non peak hours (12.01 am to 6.59 am) i've set the emails to come in manually.
So, correct me if i'm wrong, the emails are supposed to be pushed to your phone during the peak periods (which means your phone vibrate/sounds/notifications in status bar etc when emails come in) and during the non peak hours emails are not supposed to be pushed to your phone (which means no vibration/sounds/notifications in status bar etc) even when a sender sends an email during the non peak hours? If my interpretation is correct, then say for example you've got 5 emails sent to you during the non peak hours, you should only be notified of the 5 emails at 7.00 am, am i right?
The problem i'm having is for the non peak hours. The emails still continue to come in without me opening/refreshing the email app/account. I'm not certain if the phone sounds/vibrates when emails come in during the non peak hours but when i turn on my phone during the middle of the night i have email notifications even without opening the app. Can someone please enlighten me about this issue? Much appreciated!
100+ views and not a single reply? Come on man any constructive reply would help.
i dont have a solution , but i have both peak & non-peak schedule set as manual for all mail accounts i have in social hub.
Still i get the mails as if in Push service. I guess the settings made on our phones arent being reflected on the samsung server.
Everything's being pushed (but not promptly i looks).. has a delay.
woodstock_ahem said:
i dont have a solution , but i have both peak & non-peak schedule set as manual for all mail accounts i have in social hub.
Still i get the mails as if in Push service. I guess the settings made on our phones arent being reflected on the samsung server.
Everything's being pushed (but not promptly i looks).. has a delay.
Click to expand...
Click to collapse
I can understand the delay part but it shouldn't be so bad until the email gets delayed for a few hours? The way i see it seems like what you've said, the settings aren't reflected on samsung's server. Thanks for the insight anyway.
Can I ask why you don't just use the Gmail app for the gmail account, it's not too relevent but I wonder why people do that? The push service is far more efficient and the app allows better exploration of the mailboxes..
anyway to the point, try setting the peak time to 11.59pm, maybe it's in some strange loop
This is more likely the reason though - whenever the app is open the phone will try to make a connection and refresh the inbox.. I used to use push on the native email (not through social hub, through a exchange activesync account from the app itself) but this used to create a wakelock and waste the battery, I'm guessing this push wakelock is occuring on your phone too and keeping push active even in the off-peak periods, try changing the peak sync schedule to 5minutes (for both accounts), restart the phone and see if the issue occurs
viva.fidel said:
Can I ask why you don't just use the Gmail app for the gmail account, it's not too relevent but I wonder why people do that? The push service is far more efficient and the app allows better exploration of the mailboxes..
anyway to the point, try setting the peak time to 11.59pm, maybe it's in some strange loop
This is more likely the reason though - whenever the app is open the phone will try to make a connection and refresh the inbox.. I used to use push on the native email (not through social hub, through a exchange activesync account from the app itself) but this used to create a wakelock and waste the battery, I'm guessing this push wakelock is occuring on your phone too and keeping push active even in the off-peak periods, try changing the peak sync schedule to 5minutes (for both accounts), restart the phone and see if the issue occurs
Click to expand...
Click to collapse
I didn't set the gmail account to come in through the gmail app because i didn't want to enable auto sync. Anyway back to the point, I've tried setting the peak period sync schedule in sets of 7.00 am to 11.00 pm, 7.00 am to 7.05 am and even set the peak period to manual and emails still come in during the non peak period.
When you have push, it's push and push only. As soon as the mail is on the server, it will be pushed to your device.
The peak/non peak times apply when you have set the email checking to be scheduled check of say 5 minutes, 10 min, etc.
Thanks,
Vishal
vishaljain said:
When you have push, it's push and push only. As soon as the mail is on the server, it will be pushed to your device.
The peak/non peak times apply when you have set the email checking to be scheduled check of say 5 minutes, 10 min, etc.
Thanks,
Vishal
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Click to collapse
Correct me if im wrong but isn't a premium email account instant push email while non premium email account is push email at user defined intervals (5min, 10min etc)? Because in non premium email account there is no peak/non peak settings, but instead just user defined time intervals. Whereas on premium email account, there isn't any user defined intervals (5min, 10min etc) but just peak and non peak periods. No offense but i'm just wondering if you're using a galaxy s2 because email configuration is a little different from stock android 2.3 as far as i know because of the social hub.
Anyway, my brother is using the same phone as me and i've asked him countless times and he had confirmed with me that if an email is being sent during the non peak periods, it will not be pushed to your phone until the start of the next peak period cycle or when you open/refresh the email app. In short, emails get pushed to his phone during the peak periods and emails will never come in during the non peak periods.
Well, no offense taken. Btw, I don't use the stock client as I have faced many issues with the same. I use TouchDown.
Thanks,
Vishal
I now have the same issue. Before Xmas everything was working fine, emails would only get puched during the specified time but now they are pushed 24/7. I have no idea why and have not managed to fix the issue. I was away all Xmas so my phone was turned off for 2 weeks.....I'm kinda guessing this may have something to do with it.......
NuckinFutz said:
I now have the same issue. Before Xmas everything was working fine, emails would only get puched during the specified time but now they are pushed 24/7. I have no idea why and have not managed to fix the issue. I was away all Xmas so my phone was turned off for 2 weeks.....I'm kinda guessing this may have something to do with it.......
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Click to collapse
May i know which country you're from and have you updated your firmware recently? My country (Singapore) had recently received an update from 2.3.3 to 2.3.6 on Christmas '11 and it seems like i've been having this email sync schedule bug after the update (at least that's what i notice). My brother is still on 2.3.3 and his emails pushes only during the user defined time intervals like how it should work.
SGS-II said:
May i know which country you're from and have you updated your firmware recently? My country (Singapore) had recently received an update from 2.3.3 to 2.3.6 on Christmas '11 and it seems like i've been having this email sync schedule bug after the update (at least that's what i notice). My brother is still on 2.3.3 and his emails pushes only during the user defined time intervals like how it should work.
Click to expand...
Click to collapse
I'm in the UK and I updated before xmas to 2.3.5 and I believe it was working fine until I came back of holiday but it certainly could be related. I also get duplicate notifications.
Sent from my GT-I9100 using xda premium
I know this is an old thread but nevertheless I think this is relevant.
I'm experiencing the same problem with an ICS build, namely XWLP9.
After a few experimenting, here are my findings:
I have a Google acount (with its email app) plus a corporate Exchange account, which is the one giving problems.
I set it to update each 1h during peak period, and manually during off-peak.
When initially set up, it works properly. However, after some kind of trigger situation, it will go into push mode and display notifications on the fly. This of course implies a permanent connection to the server and can be noticed in the wakelocks and battery consumption.
No matter what settings I change, namely putting all options in "Manual", it won't respect that and keep using push mode. The only way I found to revert to the periodic update was to remove the account altogether and re-add it from scratch. Eventually the situation will repeat after some time, sometimes one or 2 days, sometimes a couple of weeks.
I have a wild guess this might have something to do with performing a search within the Email app, since a couple of times I started noticing the bad behavior after that, but I'll need to do some more experiments till I can tell for sure if that's the culprit.
For now, I leave the workaround I'm using and hope it works for you experiencing the same issue.
I noticed recently that my data usage was up over last months data so i started looking at what apps used that data. I was surprised to see that my single mail account (comcast) had burned through 420MB in 15 days. I've only received about 4 dozen emails with very few/small attachments. I have my mail set to sync every 15 minutes. I also noticed this on my Wife's rezound as well. I am running bamf 1.1 and she is running stock GB. I also noticed this crazy data usage on my buddie's thunderbolt. In none of the above cases did that actual emails support the actual data usage.
Seems like a lot of email generated by the HTC mail app during sync.
Anyone else seeing this? It has me wondering if there is an issue with htc mail app.
Just a theory but if you have auto push in your settings then it is constantly looking. If you go in to your settings in the app and set a spacific times to check your mail may help. I just started using mine yesterday and when I read this I noticed it was high to so i changed mime just not long enough to tell yet. Maby it will help.
Sent from my ADR6425LVW using XDA
The stock HTC mail app doesn't have a push setting... it only allows specified intervals and sync on open...
The whole thing is odd...
It's up to you if you want to experiment but I have my gmail account polling my comcast accounts so that I can get push updates. I only use the gmail client on the phone. Only down side is it only polls hourly.
Hi guys,
I am synchronizing my work email on my S3. However since I have a data cap, i just got a warning i've almost exceeded my limit. Looking at the stats, the email exchange services have used 282 MB of data for less than a month.
So, can anyone tell me what settings I need to set. On my old phone (custom rom) i did not have to worry about those things, but I guess the stock Samsung email app needs config.
I am sync-ing only 3 days
push
Auto download attachments - OFF
Size to retrieve emails - 100 kb (my guess is this is the problem, but what is the right value??)
Period to sync calendar - 3 months
Text preview size 128
maybe the data is just an initial thing if its your first month - i have exact settings on my work exchange and nowhere near as much usage. exchange is PUSH however - so whatever arrives in your inbox arrives on your phone...
You could look at Sync Schedule to reduce out of hours data, or just turn off sync if your data plan is limited.
weird question - you sync 3 days but do you often search back more than that in your history? increasing your sync period could actually use less data. Mine is set to two weeks... obv watch your useage tho, don't want mad crazy charges. That or use more wifi!
IMHO - if youre worried I'd get more data allowance.
n99flake said:
maybe the data is just an initial thing if its your first month - i have exact settings on my work exchange and nowhere near as much usage. exchange is PUSH however - so whatever arrives in your inbox arrives on your phone...
You could look at Sync Schedule to reduce out of hours data, or just turn off sync if your data plan is limited.
weird question - you sync 3 days but do you often search back more than that in your history? increasing your sync period could actually use less data. Mine is set to two weeks... obv watch your useage tho, don't want mad crazy charges. That or use more wifi!
IMHO - if youre worried I'd get more data allowance.
Click to expand...
Click to collapse
I have been doing sync with the same plan for over a year with my old phone using a custom rom -- never had such issues. It seems like on my new S3 and the stock Samsung app that is messing things up. For example the setting "Size to retrieve emails" is not in the ICS roms that I have used, and i guess the default values were better than the Samsung app.
This is why I wonder what is the right setting.
Any other inputs? I tried searching but could not find a recommended "Size to retrieve emails"..
Hey all,
I got the Tmobile version of the S6 Edge yesterday and the battery life seemed pretty decent as long as wifi was off - at least until I added my email accounts to my phone.
I've noticed that the Email Sync is taking up a ton of battery on my phone - according to the battery usage meter Email Sync is using 19% with the next highest being the screen at 3%! Its only been on for 5 hours and its already at 42%.
I did add a lot of accounts - 7 total all either exchange or microsoft live/outlook accounts and all setup to download a months worth of emails and push new emails as they arrive. However, with every other phone I've used this hasn't been an issue (two most recent were a Nexus 5 and an LG G3).
Is anyone else having abnormally high battery drain from Email Sync using the native email client? And if so, how did you go about fixing it?
Deusx Machina said:
Hey all,
I got the Tmobile version of the S6 Edge yesterday and the battery life seemed pretty decent as long as wifi was off - at least until I added my email accounts to my phone.
I've noticed that the Email Sync is taking up a ton of battery on my phone - according to the battery usage meter Email Sync is using 19% with the next highest being the screen at 3%! Its only been on for 5 hours and its already at 42%.
I did add a lot of accounts - 7 total all either exchange or microsoft live/outlook accounts and all setup to download a months worth of emails and push new emails as they arrive. However, with every other phone I've used this hasn't been an issue (two most recent were a Nexus 5 and an LG G3).
Is anyone else having abnormally high battery drain from Email Sync using the native email client? And if so, how did you go about fixing it?
Click to expand...
Click to collapse
I am having the exact same issue with only 3 accounts- looking for solutions...
This is the main issue I'm having. It was draining 5-10% an hour while not in use due to email sync. I have one email set up for that. I have it set to manual sync now and I'm only losing 1% an hour while not in use. I have the Volte option and Wifi options turned on (but not wifi itself) with no draining issues like other people.
I had the same drain. So I downloaded another email app and been using that instead.
Same issue here, abandoned it for another app, Waiting for a solution.
Did the same honestly - using mailwise right now but it isn't as full-featured as the native Samsung one. What is everyone else using?
Does the high email battery usuage cause Google Service battery drain for anyone else? I browse Reddit for about 30-50 mins each night before going to bed and it usually drops 10-15% but when I wake up, Screen is never on the top of battery usage. It's usually Google Services followed by email, and other stuff. VoLTE and Wifi scanning/calling is turned off for me and I leave location off until I need it so does anyone have any idea?
aaronc_98 said:
I am having the exact same issue with only 3 accounts- looking for solutions...
Click to expand...
Click to collapse
I have 3 accounts as well and email is draining my battery
Are you people talking bout the Gmail app also or just Email app? If you guys add those accounts to Gmail app does it do the same thing?
I am using the Gmail app for Gmail and the Samsung app for MSN and Exchange ActiveSync for work I have since removed the Samsung accounts and installed CloudMagic and I'm going to see how that works
I too have The same problem since yesterday. And I only use one account.. so a solution would be welcome.
Edit: I use the email app not the Gmail.
Sent from my SM-G920F using XDA Free mobile app
Last night I moved my exchange active sync account and my msn account to cloud magic, left my gmail account in the gmail app and deleted the accounts from the samsung mail app and after a little over 3 hours I still have 95% battery life. Very happy with these results so far.
Deusx Machina said:
Hey all,
I got the Tmobile version of the S6 Edge yesterday and the battery life seemed pretty decent as long as wifi was off - at least until I added my email accounts to my phone.
I've noticed that the Email Sync is taking up a ton of battery on my phone - according to the battery usage meter Email Sync is using 19% with the next highest being the screen at 3%! Its only been on for 5 hours and its already at 42%.
I did add a lot of accounts - 7 total all either exchange or microsoft live/outlook accounts and all setup to download a months worth of emails and push new emails as they arrive. However, with every other phone I've used this hasn't been an issue (two most recent were a Nexus 5 and an LG G3).
Is anyone else having abnormally high battery drain from Email Sync using the native email client? And if so, how did you go about fixing it?
Click to expand...
Click to collapse
Had the same problem I am on day 3 with my edge. Think I have found a solution, I have the stock app running with 4 mail accounts 3 gmail and one outlook. I have used the stock app because i like the interface. I also use Gmail with the same 4 mail accounts as when the push to my Moto 360 i can reply only using the Gmail app. I have also 1 gmail running in the inbox app.
The samsung app was using by far the most system resources and battery.
This is what i tried, mail pushes ok, and the email not showing in the battery use list.
Go into the email app then more top right. Go to settings, click on an account, scroll to sync schedule and press, set sync schedule to auto (when received) in top field. Turn off peak schedule green switch to disable. Back out and repeat with other accounts mail will now push to phone. if you want to sync a month or so back do that first until you have mail on device then follow the above steps. Seems to work fine. Without the above steps the mail app would eventually calm down after caching all previous mail. Gmail etc caches in the cloud whereas the samsung app needs to retrieve it.
me too
Just wanted to add that I also have ridiculous battery drain from emailsync. I have only one exchange email attached to the email app and it has kept my cell radio on almost constantly today. I just removed my exchange account and I'll report back if this changes my battery life. Turning mail to push instead of syncing did not appear to fix anything.
Sorry, can't post images because I'm "new" and have only been here 7 years or something.
imgur dot com/odxIxuv
Imgur dot com/nmJNdr0
Emailsync is the problem
Hi
Same problem here with emailsync killing my battery.
Tried the solution suggested, disabled Sync schedule and made sure
Sync was set to push (auto when recieved) and the results are the same.
Emailsync is using 60% battery consumption.
Need a resolution quickly, otherwise will take the phone back.
N
Same here. Ditched the stock email app and installed Type Mail(formerly Blue Mail) so will see how it goes.
Although the stock email app is ok, Type Mail is by far the best I've used. And I've tried them all!!
Hi all as far back as I can remember the email app always used a lot more battery than Gmail . For the last 6 years I have used Google to collect and emulate the other accounts.
On my galaxy s2 it meant the battery difference was between 6 hours use on email and over 12 hours using Gmail I am guessing it's not changed over the years.
set email sync to 2 hours
i have the same problem.
battery drains in 6-8 hours max and device becomes hot.
looking at the battery usage, the email sync service is keeping the device awake all the type.
it means it's never sleeping.
i'll try two things:
1- disable email sync push or auto service and set it scheduled (every 2 hours or any other parameter)
that seems working for the last 30 minutes. device is cool now and i only lost 1% even using whatsapp. will try it for longer period.
2- if this doesn't work, i'll move exchange active sync to the Gmail app. there is an app on apkmirror that allows you to do so or use a third party email service like cloud magic.
fingers crossed...
switched to Type Mail, so far so good right now.
update
switched to Typemail and battery is at 84% at 11:30am, huge difference. (ONE DRAWBACK - cant sync Exchange Calendar, when i do add my business email account, Emailsync still goes nuts even with emails disabled and calendar ON sync.)
Emailsync was killing it, at the end of most days, phone would be dead at 4pm. Im a heavy user of phone, sms, and email, 3 core features that shouldnt be draining the battery that much.
So until an update is out, STAY THE AWAY FROM NATIVE EMAIL APP. Its a battery killer, and you will not get your utilisation out of your Edge.
Anyone else find any other solutions to this issue with Emailsync???
N