Related
ok soooo i ordered my evo 3d from the premier site around 12:15 Midnight and received it today around 3:30, i Didn't have a chance to activate it til around 4:30. Once i activated it I was like a little kid on Christmas and couldn't put it down, i started syncing my contacts, Facebook, take pics, 3d etc. Well around 2-3 hours into it while i was downloading a Qik update from the market and browsing Xda it seems as a text was coming in and the phone froze for maybe 2 seconds and then shut down.... Now I can not get it to power back on, I called CS and tried just about everything except, standing on one leg hopping around with the phone upside down while pressing the volume down button and power button (although the sprint rep did metion to try it) So much for getting it early
Any one have any ideas that might be worth a try?
jmen said:
ok soooo i ordered my evo 3d from the premier site around 12:15 Midnight and received it today around 3:30, i Didn't have a chance to activate it til around 4:30. Once i activated it I was like a little kid on Christmas and couldn't put it down, i started syncing my contacts, Facebook, take pics, 3d etc. Well around 2-3 hours into it while i was downloading a Qik update from the market and browsing Xda it seems as a text was coming in and the phone froze for maybe 2 seconds and then shut down.... Now I can not get it to power back on, I called CS and tried just about everything except, standing on one leg hopping around with the phone upside down while pressing the volume down button and power button (although the sprint rep did metion to try it) So much for getting it early
Any one have any ideas that might be worth a try?
Click to expand...
Click to collapse
Plug it in for about an hour without trying to turn it on. It may be so dead that it will not boot at all.
That has happened to me if I was really abusing phone like running intensive apps for a long period..the phone would shut down bc the battery would overheat..let it sit like above poster said..I would think it could ne this being you said u were using tje Hell out of it
NOPE your screwed you gotta buggy one, aint that a bit$%, garrr garrr garrrrr NOOOOOOooooooOOOOoo =P
totally being a tool here lol
just pull the battery and then let it sit a bit and then charge for a while!
ALWAYS LET THE BATTERY CHARGE ALL THE WAY UP ON FIRST DAY!!!!!
Make sure you're charging from the wall and not a USB port.
I've left the battery out for about 5 mins then put it back in and put the charger on, its been plugged in (wall charger) for about 20-30 mins now. But the thing that seems strange is the charging indicator doesn't even light up while plugged in.
dang thats no good, go ahead an try and boot it up? 20 minutes should be plenty for it to have a strong enough charge to turn on... if not you may need to shoot to your local sprint store (corporate preferably for repair reasons and the such) and see about getting a new one!
jmen said:
I've left the battery out for about 5 mins then put it back in and put the charger on, its been plugged in (wall charger) for about 20-30 mins now. But the thing that seems strange is the charging indicator doesn't even light up while plugged in.
Click to expand...
Click to collapse
Just let it stay plugged in for a while then try turning it on.
Well the sprint rep set up an repair order at my local sprint store so I will definitely be stoping by tomorrow so they check it out
jmen said:
Well the sprint rep set up an repair order at my local sprint store so I will definitely be stoping by tomorrow so they check it out
Click to expand...
Click to collapse
Id call account services and tell them you want a new one.I had a phone fixed before and it still had problems.You had it 1 day they will send you another right out but either way best to do it asap.
well according to what she said they would replace it in store for a new one so thats what im hoping for.
Try putting the battery in.the freezer for about 10 min. Seriously
Evo 0003, Decks 1.2, Tiamat, Vipermod
rdcrds said:
Id call account services and tell them you want a new one.I had a phone fixed before and it still had problems.You had it 1 day they will send you another right out but either way best to do it asap.
Click to expand...
Click to collapse
Because calling account services for every problem is the best thing to do.
That sucks, I would try to get a new one. I had a strange experience when I turned mine on the first time. It bootlooped the boot animation 3 times before it booted up. I was like, wtf, I havent even flashed anything and its bootlooping on the first boot! Then it fired up and I haven't been able to get it to act up since then. The damn thing was probably over a hundred degrees when I took it out of the box. It was like 107 degrees in vegas today, and those UPS trucks don't have A/C in the back. I bet it was 140 degrees back there, because the thing was frying when I took it out of the box. I'm hoping that was the issue...she was a little hot!
I'm always concerned with delicate/sensitive items that are shipped out, lots of unpredictable things can happen.
Battery, freezer! Curious to see if it helps. I've had this happen on both my Evo's and it worked.
Evo 0003, Decks 1.2, Tiamat, Vipermod
jmen said:
well according to what she said they would replace it in store for a new one so thats what im hoping for.
Click to expand...
Click to collapse
stores going to have the phone tomorrow?
SayWhat10 said:
stores going to have the phone tomorrow?
Click to expand...
Click to collapse
stores already have the phone
Sorry to be the bearer of bad news, but you might be stuck until Friday, at the soonest.
My EVO3D arrived by UPS today. Plugged in and powered up fine. Unplugged after charging and turned on, so I set stuff up. Screen wouldn't turn off with power button. After it timed out, screen wouldn't turn on with power button, still powers on with USB unplug or battery manipulation.
Okay. Bring into Sprint store.
They. Can't. Help.
Since this phone hasn't officially launched, tech can't touch it. Doesn't even have parts.
Okay, give me a new one.
They. Can't.
None of their phones are in the system until Friday. Manager called up the ladder for me, even to telesales, etc. Nothing they can do except order me a new one, which would arrive Monday, probably, Friday if I'm lucky.
This is the problem with the early purchase program. The phone doesn't exist to normal outlets yet.
It's too late to get anyone else. I might try some phone calls tomorrow, but I doubt I will get anything until Friday or Saturday at the earliest, when they can exchange my phone in store.
As best I can tell, it is not the linkage to the battery cover, I tried activating the power switch with my fingernail as well. Most be a bum power switch.
Ah well, the perils of the early adopter. Glad I can reactivate my OG EVO, although I had unrooted in preparation to turn in.
pull battery, put battery back in, put on charger for hour, unplug charger, plug charger back in for a while.
when trying to boot the device, don't try with it plugged in.
I've noticed on a few phones that devices that have gone completely dead sometimes wont turn back on while plugged into a charger
Plan B. Grab beer and start crying.
STOP...
WALK INTO THE STORE
DEMAND A NEW PHONE.
no need for you to second doubt your brand new phone.
Get a new one. I swapped out my phone 3 times, got new ones each time. If you do it within the first month of your phone, they HAVE to give you a new one, or else you can return the phone bc of the 30 day money back good stuff =)
Yesterday, I was at the beach, phone was fine, later i go into the bag of things I brought out to check my shiny new Evo 3D, only to find it turned off, and I haven't been able to get a thing working all day, won't come on, wont give me a startup vibrate, screen flash, charge light, or anything. No water damage either I've checked the water indicator and nothing is different. Any ideas on how to get it back up and running.
Also, my girlfriends OG Evo will come on, but no screen, screen will not show anything even though capacitive buttons glow a normal, no water damage on her phone either.
Yes I posted this yesterday but under a weird title
Yes I have battery pulled
Yes I have tried a new SD card, and completely removing the SD
Don't know what else to try
Please help
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
darkflame said:
Maybe the sun borked something in the units. I don't know if you left it baking in the sun but I know that leaving it in direct sunlight for prolonged period of time can wreak major havoc on LCD screens.
When you plug in the device you do you at least get a charge light indicator?
I'd suggest cooling down the device but since you said this was yesterday I don't see how this could help you.
Battery pull, fan cool down, wait an hour, reassemble and try again.
If no go. 611 my friend
Click to expand...
Click to collapse
The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
reaper24 said:
The sun could of baked your phones both of them depending on how hot it was at the beach . I know the sun will **** up a lcd screen. Since your both having issues im guessing it was from the sun so I would take it to sprint and get it checked out .
Click to expand...
Click to collapse
I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
question
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
flyboyjr said:
How many days have you had it... Seems like a defective phone from the get go to me. I would be pissed if I bought a new phone and it died in 2 days. Return the phone and don't take no for an answer!!! They should give you another one.
Click to expand...
Click to collapse
I agree. Take the 3vo back demand an exchange. Take the evo back separately (maybe different store altogether) and have the tech fix it or do the insurance deal.
Beaches are the graveyards of electronics. Don't take them there unless you plan on burying them during your visit.
in your shoes!
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
balistic2 said:
Hey I am having the same Problem (diff circumstances, not beach temps I am in Chicago) I was at my friends apt tonight showing off the EVO 3D when the screen just went black! The phone said it had over 70% battery remaining. It has been about 3 hours since and the phone will not turn back on. I have taken out the battery plugged in power and done it all backwards too. I don't know what to do right now. I got this phone TODAY!!!
Click to expand...
Click to collapse
Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
reaper24 said:
Did you do the OTA update ? Isn't there a hard reset ? I haven't messed with the OTA yet. Got my phone today from sprint online. Anyways I know the HTC touch pro 2 had a SLEEP issue it was called the SOD screen of death phone would turn screen off and you couldnt get it to wake up at all. You had to pull battery multiple times to get the sucker to work.
Click to expand...
Click to collapse
I have been trying to hard reset my device all night now! I have been trying this method: google search EVO 3D hard reset and its the first link... basicly it says hold down your vol down button then hold the power button but nothing happens for me.
but to no avail! I have tried taking the batt out multiple times and press the power button. I have tried keeping the batt out with the power cord plugged in. nothing is working!
Seanc13 said:
I went to a sprint store today, they cant touch it until 30 days, I'm not sure how it could have gotten so overheated, It was left in the bottom of the bag, and everything else down there was fairly cool, i tried cooling it over the ac though.
And no, no charge light at all
Click to expand...
Click to collapse
they just dont wanna becuz they might have to swap you and theres no referbs yet so they would have to give a new one and dont want to cuz they would rather sell it
so they have to take a look at it call CS 1800 theyll walk you threw all the stuff you tried (that didnt work) once its doesnt work with their help thell issue you a repair ticket and then the store will have to look at
Efff that...RETURN both phones as defective.
my evoG had 3 returns before i was happy.
Today my 3d decided to turn off and not turn back on after selecting an application. had to pull the battery to get it back up again..
HW002.. I will be taking mine back in .. seems enough people are having the device just shutdown on them for no good reason.
Remove the sdcard then try and boot the phone.
I ordered it online on the 21st, So what I really want to know, is if i take it to a corporate store with the box and all items that came with it, will they allow me to swap it there, or will I have to call CS and have them send a replacement?
okay so iv had the evo since day 1 and its been great. I am NOT rooted or anything. At random times my phone will SHUT off and it WONT turn back on AT ALL no matter what i do. the only way it turns on is that i let the phone sit for like 30 minutes without touching it and then i can power it back on.
wtf is going on
it seems that when ever i make a PHONE call the phone will just turn off!!
i was jsut on the phone for about 20 seconds and it shut off again...
only this time the phone wont even have a RED charge light when i plug it in to charge it, looks like my evo is TOAST!
Wont turn on AT ALL!
RIP LTEvo
Wow seems like this been happening quite often lately. I think this is like the 4th one with the same exact symptoms.
Sent from my EVO using XDA
It's broken, take it in and have it fixed.
shook187 said:
Wow seems like this been happening quite often lately. I think this is like the 4th one with the same exact symptoms.
Sent from my EVO using XDA
Click to expand...
Click to collapse
im not the only one with this issue?!?
wow!
has anyone else found a solution to fix this? if not imma have to go to sprint tm
if i bring it to sprint am i gonna have to pay the 100 dollar fee?
Warrior 3000 said:
if i bring it to sprint am i gonna have to pay the 100 dollar fee?
Click to expand...
Click to collapse
In this case you wouldn't have to pay anything. It would be considered a warranty repair/ replacement. Only time you pay is for insurance repairs/ replacement i.e. dropped phone or water damage.
Sent from my PC36100 using XDA
oh okay good! ugh now i just gotta go the entire night with no phone =/
my evo 4g lte is defective too, been waiting on replacement for 5 days already
My phone was doing the same thing but that was because my power button was sticking due to a tight case. Could that be your issue?
Sent from my recently paroled EVO X Con
hurricanefloyd41 said:
My phone was doing the same thing but that was because my power button was sticking due to a tight case. Could that be your issue?
Sent from my recently paroled EVO X Con
Click to expand...
Click to collapse
no thats not it...i took off my case and it still does this.
I have the same issue, I contacted HTC support and they say that holding the power down for 60 seconds is similar to popping out the battery.
Just hold the power in for a minute then release. After about 5-10 seconds the phone should turn on.
No idea why it loses power though.... very concerning.
I'd say take it in sounds like a bad dud sprint will replace it for free. Something may be wrong with the processor or battery connection.
Sent from my EVO using xda premium
holding the power for 60 seconds did nothing.
the phone wont even get a red charge light when i plug it into the charger, looks like my evo is toast.
going to go to sprint tm to see what they can do for me. =/
so after being at sprint for almost 3 hours they replaced my phone with no charge and said its about the 10th one with this issue they have seen. =/
PlatinumPenguin said:
In this case you wouldn't have to pay anything. It would be considered a warranty repair/ replacement. Only time you pay is for insurance repairs/ replacement i.e. dropped phone or water damage.
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
I think this is only if you have TEP. If you are after the 30 day device exchange policy and you don't have TEP, then you can't do anything but return it to HTC for repair.
when i went in i told them my issue and the sales guy kept asking me if i was within the 14 day period, i told him no. he looked at the phone and saw the issue and took it to his manager. he then told me he was going to replace simply because i wouldnt even turn on or get a charge light.
he said that about 10 people with this issue have came to them about it. he said that HTC hasnt given them a solution to it so they just replace it free of charge
Warrior 3000 said:
he said that about 10 people with this issue have came to them about it.
Click to expand...
Click to collapse
Yikes! That's not good.
once it happened to me i noticed a ton of people on XDA have had this issue.
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You
So I have seen several threads on this. Need your guys help.
This is what I had before **** hit the fan.
Droid DNA
Rooted/S-Off/Unlocked
CM 10.2 Nightlies
In working condition when I went to sleep....
So what happen, who knows. I was playing D.O.T before hitting the sack. Battery was at 48% before locking the screen. Thought about charging my phone but decided that my HTC One needed to be charged first. Fast forward 6hrs later, HTC One giving me the green light that its good to go but my Droid is not tuning on. NO CHARGE Light, NO USB CONNETION, NO LIFE. I thought that maybe phone must have died. Bit weird though as it was only 6 hrs and I have never seen any of my phones die in 6hrs and screen off.
I did all of the available troubleshooting as I can think of.
Hold Volume - & Power Button - 30 Secs NO GO
Hold Volume + & Power Button - 30 Secs NO GO
Hold Volume +&- / Power Button - 2 mins NO GO
No go... thought maybe system may have been stuck or super deep sleep.
Apparently i dont have warranty with Best Buy. they scammed me, screw them, for another topic... So
Pulled back battery cover...
Unscrewed the screws that hold battery cable. Pulled out and waited 10 min before replugging it back in. NO GO.....
Took apart phone, took MOBO out, USB chip, top chip that hold the SIM, left everything out for about 12hrs, took a break and put everything together NO GO
So I consolidated with some friends and they had some success on their about this matter.....
Connect USB into Computer for 10 min then battery reset by Volume -+ and Power Button for 2 min NO GO
Charged for 12rhs Via Computer and did above NO GO
Charged for 12hrs via Power outlet NO GO
At this point Im leaning towards hard brick but idk how, didnt really do anything last night. Just sat there next to my other phones. No auto updates or anything that would require system reboot of anything of the sort.
At this time I have no charge light, no sign of life, and im about out of options at this time. I would send out to JTAG team to get it fixed but I dont have the cash to send out. My concern is that I recently bought the phone back in July and now Im bummed that it deosnt work. Money well spent but now a brick. Reverted back to my Note 2 and Moto X for the time being but would like to have her back up and running as I personally liked the phone.
Anyone recommend any option that I havet listed above or is there a way I can JTAG the sucker at home?
Also, as you can imagine from the the above, I have no way to adb and try to force something in it if software related....
*sigh....
http://forum.xda-developers.com/showthread.php?t=2458112
Sounds like its becoming a normal......
Tell verizon your charger port just stopped working and you tried multiple chargers and it still won't charge until it powered off. They'll replace it.
Sent from my HTC6435LVW using xda app-developers app
Wow, you've got an HTC One, Moto X, Droid DNA AND a Note 2?
Sorry, not helping.
Sounds like the board possibly took a dump... Just speculation...
Sent from my HTC6435LVW using XDA Premium HD app
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
Try a different battery. Maybe in those 6 hours the battery the battery discharged below the "point of no return". No battery, no nothing... Even a super bricked DNA will light the led when charging... But take out the battery and you dont get anything...
Sent from my HTC6435LVW using Tapatalk 4
masterchiefb117 said:
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
Click to expand...
Click to collapse
I have had similar issues. This has happened to me at least twice with the same dna I have. When I tried to charge it the orange light would not even come on.
My solution was to open it up and unplug the battery. If you have not done this yet you probably should. There are two tiny screws holding it onto the motherboard, take those off and pop the ribbon off the motherboard. After that, put it back together and try to turn it on. Make sure your power button gets lined up correctly. If you need to, check some tutorials on youtube on how to take the dna apart.
masterchiefb117 said:
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
Click to expand...
Click to collapse
might try to PM @Zarboz .. beens is you fix stuff and he has a JTAG service maybe youll can work something out or if you read his profile he will do it for free with some conditions ... sorry .... and good luck
i have taken the phone apart already, down to the last bolt and sticker in there. nothing..... I tried a different battery from another DNA, no dice. So I can rule out that battery didnt past it point of no return but also means Im still stuck with a brick phone.....bwaaaaaaaa
To anyone who has this problem
I've repaired my DNA two times for this reason. I've try everything, I've taken it apart completely and reassembled and nothing. I end up buy one with a broken screen to salvage the motherboard and BINGO. Got it back to life. (about a year ago)
The second time I got the same problem and just ordered a salvaged motherboard from EBAY. Got it working back again (this was 3 or 4 months ago).
Today guess what happend again??... It died yet again. Same thing... No life whatsoever.
After this I'm pretty sure this is the same fault over and over again. Just a poor quality motherboard, it just dies after some time. For me it took from 1 year to 3 or 4 months. Every time the only component that I swapped was the mainboard, nothing else.
I'm tired of spending money on a phone that by now I'm sure i'll die again. :crying:
This is very sad because I love this phone too much just to let it collect dust on the bottom of a drawer. It reminds me of my old HD2.
I will probably try and find yet another board for it on EBAY.
I know it's stupid to fix something that will almost inevitably die again. But thats love I guess.....
This is just my personal experience with this issue. Please try every other solutions before you buy a replacement board.
PS: sorry about my english. It is not my primary language.
Its sad how common ive seen this issue around the Internet and still no straight forward fix or reason. Just casjy playing some og angry birds and my DNA just decides to turn off. RIP I guess, it was a good run.
My dna died today.
I have not taken it apart yet, but I guess I have tried all the other alternatives.