Related
Green tint, blue tint, lines....etc..
My first device had problems making calls.
Second device had a white burn in mark.
Third device has a faint white horizontal line near the bottom...
Really?
I've also seen a few people complaining that they had circles burned in to the screen
Now is this a problem with OLED screens in general, or is this just a poorly made device? Don't get me wrong, I absolutely love the phone, but this is getting ridiculous.
I've had 2 devices in the past 3 days (Best Buy wouldn't match Sam's Club tax pricing) and I haven't had an issue with the screen on either. There's the slight bluish tint when you look at an angle but nothing I'd consider an issue myself.
My screen is great no lines or nothing. I think the amoled screens just intensify the colors so much people think the colors are tinted...and maybe they are...still looks amazing
Sent from my SAMSUNG-SGH-I777 using xda premium
I have only has one sgs2 phone (the only one walmart got ) and the phones screen is beautiful how did you get so unlucky where did you get it
SGS2 is from the ATT store... no issues....
Ditto
Sent from my SAMSUNG-SGH-I777 using xda premium
Got mine from best buy. No issues
Sent from my SAMSUNG-SGH-I777 using XDA App
First 2 devices were purchased from an AT&T store in Wayne,NJ. Third device was purchased from an AT&T store in West Caldwell, NJ
First device from AT&T store, no issues.
I believe I read in the normal Galaxy SII thread that theres a screen calibration app that fixes it. I'll see if I can't find it.
Here are a couple pics showing my issue. Don't know if I should return it or not...
Not the best pics, but you should be able to see the darker center. The light part that looks like a white line goes upwards on the right side as well.
I upgraded today at the local ATT store... first one had a very noticeable coloration problem in the lower right hand corner, almost in the shape of a triangle... Went back and exchanged it... Number 2 looked fine when I powered it on at the store, but now I am noticing the same lightness. I created a simple gray jpg and emailed it to myself (so I can open it using gmail and see it) and it was really bad on number 1... Number 2 barely noticeable.
I will give it a couple days, perhaps the screen will work this problem out itself... otherwise I will be going back to the ATT store for another exchange.
Don
dlwoodjr said:
I upgraded today at the local ATT store... first one had a very noticeable coloration problem in the lower right hand corner, almost in the shape of a triangle... Went back and exchanged it... Number 2 looked fine when I powered it on at the store, but now I am noticing the same lightness. I created a simple gray jpg and emailed it to myself (so I can open it using gmail and see it) and it was really bad on number 1... Number 2 barely noticeable.
I will give it a couple days, perhaps the screen will work this problem out itself... otherwise I will be going back to the ATT store for another exchange.
Don
Click to expand...
Click to collapse
It's been a couple days, so I think I'm going to return mine. I might just hold out for the next powerful phone. I'm having trouble with data and receiving texts on this device anyways. Oh well
SGS2 from an AT&T store and it's amazing. No problems at all.
For some reason the only time I get a green tint is with auto brightness on. When its off there's no tint regardless of the brightness level
I actually returned my first SII to Best Buy. Had a big white triangle in the bottom left corner. Obvious when the notification shade is down. Best viewed on gray colors. Got a 2nd, had slight circles burned into the top. But they were very faint and I gave it a few days. Completely gone.
Why would it take a few days to go away
Sent from my SAMSUNG-SGH-I777 using XDA App
hyelton said:
Why would it take a few days to go away
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
No clue. The triangle didn't go away on the first phone. The insignificant burn in on the second one (dim dim outlines of circles at the top, probably from a testing app Samsung uses) went away after a few days. I guess the screen adjusted.
Nothing but absolutely spectacular performance from my Sunday AM Best Buy purchase.
Bound to be a percent or two failed units.
Too busy finding and loading apps....
Only a single force close so far, probably me being impatient.
God I love this phone.
My phone seems to go dim from time to time.
Sent from my SAMSUNG-SGH-I777 using xda premium
I know this has probably been posted a ton of times but has anyone actually & successfully exchange there "defected" Rezound with the "pink" buttons for a Rezound that actually had red buttons? This problem has been a nightmare for me, VZW thinks I'm crazy.
For a lot of people the "pinkish" capacitive buttons doesn't bother them, but for me it's a big issue. I'm paying a lot of money for this phone and also agreeing to another 2 year contract, I want my phone to be perfect. My Rezound is perfect besides the bright pink buttons, I just feel like I was sold an unfinished/rushed device. I can post pictures of my phone if needed, I wouldn't care if they where a little pink but there not even red at all which is hilarious. I already returned my Nexus back for the Rezound thinking that I wasn't going to have any problems with this phone. I'm not trying to be picky or fuss over something small but If this is going to be my phone for the next 2 years why not make sure it's the right one?
I went into the VZW corp store today and they pretty much said "that's how the phone looks" and that "everyone views "red" differently". Of course the model they had on displayed looked pink so trying to convince them was pretty hard and not like they would believe me or care anyways. I said well couldn't you just open a few Rezounds in the back and see if you have the same issue with those. She tried telling me that you have to activate the phone to get the lights to turn on, LOL. They where extremely rude and just not willing to help. She told me that an associate had a Rezound that works in the back and of course that phone was "perfect" too but she wouldn't bring it out, I have no clue if she even checked any other Rezounds back there? What can I do to get the Rezound I should have received in the first place. I was thinking about calling VZW today and talking to a CSR instead of going into a store? Can anyone who has maybe been through this explain to me how to go about this?
This is what I want (check the pics): http://www.phonearena.com/reviews/Verizon-Galaxy-Nexus-vs-HTC-Rezound_id2938
I appreciate the help guys.
There is a thread where two memebers found a "do it yourself" solution. If you search the forums you should find it. 1st solution was he took out the old white led's and then soldered the red leds in. People have sent their devices to him to do so, and good results have been obtained. 2nd solution is to open it and get a red perm marker, or thin red paint and paint/mark over the leds. Both are confirmed to work and will give you "red" capacative keys.
The fact you quoted words you wanted to emphasize makes me realize you aren't good at reading. There is a DIY thread, go find it yourself.
What bothers you more?
The color of the buttons or the battery cover squeaking/creaking?
Just curious...
Tikerz said:
What bothers you more?
The color of the buttons or the battery cover squeaking/creaking?
Just curious...
Click to expand...
Click to collapse
To be honest...
the haircut on your avatar guy's head.
Here's the thread to the DIY
http://forum.xda-developers.com/showthread.php?t=1362330
to be honest what I noticed, was of the 5 rezounds I have had, the two with pink buttons had the least issues. Infact the last one was PERFECT, but the mobo fried...we figuired due to the idiot at BBYM who put the sim card in backwards? It still worked, for like 5 days, then wouldnt boot or detect the sim card. Another guy at BBYM opens it to pull the sim out, and goes, "oh it is in backwards..."
5th phone has pink button and no issues. First 3 phones had SUPER red buttons, and SO MANY dead pixels.
And, I'll just throw this out there, I already posted a thread about this, that you could have searched for, would have taken less time than typing your paragraph that I barely read due to knowing where it went, and saved a lot of people a lot of time reading it...
if the phone works perfectly and has no dead pixels, I say deal with it. Mine are not pink, but they are not red either. Somewhere in between. I could really care less.
Turn them off.
I can't even think of the last time mine came on. What makes them come on
?
Sent from my ADR6425LVW using xda premium
blestsol said:
I can't even think of the last time mine came on. What makes them come on
?
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
When it's dark out they will come on.
Sent from my ADR6425LVW using Tapatalk
nrfitchett4 said:
Mine are not pink, but they are not red either. Somewhere in between. I could really care less.
Click to expand...
Click to collapse
I have had two rezounds, my first was replaced for overheating.
Both of them had buttons just like this, they are kind of a light red color but definitely not pink. I could care less also really.
~John
I have red buttons and no issues with my phone, so it possible to have a phone with red lights and no other issues. That being said, the color of the lights really should not be that big of an issue. If your phone is flawless other then the color of the lights I would not take the chance of having a phone with issues just for red lights.
Sent from my Rezound
My phone has pinkish LEDs and It's the best phone I have ever had... Unless you are allergic to Pink LEDs... I wouldn't chance it.. I guess since I didn't pay for my Rezound it doesn't bother me
I payed $399 for my phone and a new 2 year contract, damn right I'm going to be picky. My first Rezound had bright pink buttons, you didn't even have to compare it, it was that bad. After going to a few stores I found a demo unit that had "red" buttons and I got my new Rezound yesterday. The difference is like night and day and if you where in my shoes it would have def bothered you. Why settle for a phone that is clearly not finished correctly? Almost rushed out? The Verizon reps thought I was crazy and sat there for an hour trying to "fix" it like I didn't know they where just bullshitting me the whole time, LOL. After about 45 minutes they just gave up and brought a new one out. Lucky me it was a "good" one, I would have made them go through everyone until I got the right one.
Funny thing is that they had 2 demos in the store. The one in the front that all the customers first see had pink buttons. There was 2nd one in the back, kind of walked right by it a few times, the buttons where red as blood. Went over to the CSR and said "booyaaah"!. I new I wasn't losing my mind. I'm satisfied now. Oh and they also took back my rooted Rezound for anyone worrying about them finding out. These reps are so clueless, it was sad to say but I knew more about there phones then them. I don't know what the qualifications are to be a Verizon CSR but they don't know there product. They didnt even know how to get the buttons to light up on the phone, I had to tell them, it was hilarious!
In all the years and all the different Verizon reps I've talked to in the stores I can only remember one who was as excited or more excited about new phones than I was. I do have a guy now that is awesome. He doesn't know too much but most importantly he doesn't act like he knows it all. Up front and trustworthy. I'll take that in a sales guy all day long. He's gotten me my last two phones and he gets all my referrals.
KORM via the beast known as the Rezound.
Minor cosmetic issues, it's not a big deal. This isn't a car, no need to be super picky. If you find an issue with it, you can always fix it.
bal1985 said:
Went over to the CSR and said "booyaaah"!. I new I wasn't losing my mind. I'm satisfied now. Oh and they also took back my rooted Rezound for anyone worrying about them finding out. These reps are so clueless, it was sad to say but I knew more about there phones then them.
Click to expand...
Click to collapse
Glad you were able to get those red buttons you wanted, you certainly put those Verizon reps in their place. I'm sure they all appreciate the lesson, and don't think you're a huge ****.
racerx2oo3 said:
Glad you were able to get those red buttons you wanted, you certainly put those Verizon reps in their place. I'm sure they all appreciate the lesson, and don't think you're a huge ****.
Click to expand...
Click to collapse
LOL, couldn't have put it better myself.
I was in retail for years, I absolutely hated DB's like that......
~John
bal1985 said:
I payed $399 for my phone and a new 2 year contract, damn right I'm going to be picky. My first Rezound had bright pink buttons, you didn't even have to compare it, it was that bad. After going to a few stores I found a demo unit that had "red" buttons and I got my new Rezound yesterday. The difference is like night and day and if you where in my shoes it would have def bothered you. Why settle for a phone that is clearly not finished correctly? Almost rushed out? The Verizon reps thought I was crazy and sat there for an hour trying to "fix" it like I didn't know they where just bullshitting me the whole time, LOL. After about 45 minutes they just gave up and brought a new one out. Lucky me it was a "good" one, I would have made them go through everyone until I got the right one.
Funny thing is that they had 2 demos in the store. The one in the front that all the customers first see had pink buttons. There was 2nd one in the back, kind of walked right by it a few times, the buttons where red as blood. Went over to the CSR and said "booyaaah"!. I new I wasn't losing my mind. I'm satisfied now. Oh and they also took back my rooted Rezound for anyone worrying about them finding out. These reps are so clueless, it was sad to say but I knew more about there phones then them. I don't know what the qualifications are to be a Verizon CSR but they don't know there product. They didnt even know how to get the buttons to light up on the phone, I had to tell them, it was hilarious!
Click to expand...
Click to collapse
So, you are mad because you overpaid for the phone???
What is your time worth? Seems like a lot of time wasted over something so trivial.
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
the three bright spot are on all models, its a known issue with the phone, they may take it back, but you will get an other one with the same issues.
mrmako777 said:
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
Click to expand...
Click to collapse
i dont think it matters how many you physically return but if your requesting them from insurance they do because a lot of people scam insurance and just sell their devices.
Although, the capacitive lights at the bottom do leak, a lot. this is a well known issue and its highly likely that the next Amaze you get will have the same issue. If I were you, I'd at least root, and download adjbrightness from the market and just turn em off. It saved me some battery and got rid of all the light leakage hope I helped bro
if it is a deal breaker for ya, just get the GSII, its a good one too
mikeschevelle said:
the three bright spot are on all models, its a known issue with the phone, they may take it back, but you will get an other one with the same issues.
Click to expand...
Click to collapse
check out this thread (http://forum.xda-developers.com/showthread.php?t=1438805) see how this guys 3 dots are barely noticeable? mine are as bright as the cap keys themselves and the display model at 2 stores ive been to doesnt have em. i can deal with the way those look in the pic, but mine are super noticeable
mikeschevelle said:
if it is a deal breaker for ya, just get the GSII, its a good one too
Click to expand...
Click to collapse
had one of those too and had a bunch of ghost lines and blobs, plus the low resolution didnt really appeal to me on such a big screen
You can exchange it as many times as you want. Hell, I exchanged mine 4 times in one week! The issue I keep having is I have blue lines in my LCD. I am on my 6th replacement.
mrmako777 said:
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
Click to expand...
Click to collapse
Light bleed is a known issue. There is a modification you can make to almost completely fix. I say it doesn't affect normal usage so I left it alone. Strongly recommend you stick with amaze. It's a great device.
Sent from my HTC_Amaze_4G using xda premium
hasoon2000 said:
You can exchange it as many times as you want. Hell, I exchanged mine 4 times in one week! The issue I keep having is I have blue lines in my LCD. I am on my 6th replacement.
Click to expand...
Click to collapse
LMAO. thats being assertive isnt it? good to know, we pay far too much money for phones that should be flawless right out of the box. guess ill be exchanging this for another, and another until they get it right!
glacierguy said:
Light bleed is a known issue. There is a modification you can make to almost completely fix. I say it doesn't affect normal usage so I left it alone. Strongly recommend you stick with amaze. It's a great device.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
mrmako777 said:
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
Click to expand...
Click to collapse
I never noticed these on my phone until last night when I was watching a show on my phone. Kind of annoying, and I'm hoping they don't get worse. I don't know how they would, but I've had the phone for two months and never noticed it till now.
For sure exchange though, I doubt they flag your account for having phone hardware issues. I only had 4 mytouch4gs in a year, but I was annoyed enough to get a free amaze out of it. They're good with exchanges. Wish they didn't have to be and the phones worked, but oh well.
Sent from my HTC_Amaze_4G using XDA App
It really sucks having blue lines in the LCD. Since I am not far from Chicago, the cold weather here I believe is triggering the issue. I am going to keep exchanging until HTC gets it right and T-Mobile sends me a good phone lol.
Exchange it man! Don't be shy. You deserve what you pay for and tmo needs to be held responsible for providing that. Guarantees are only useful if you use them! If they overcharged you for some service would you just pay it because you don't want to burden them? I do agree it can be a pain to bring it in, I would go so far as to request a discount on your service. Never forget, they are there to serve you!
P.S. I also never lock myself into contracts, just so I have the option to quit. You would be amazed how much better service you get from the "customer retention center."
Sent from my HTC Desire Z using Tapatalk
As far as I know, most if not all amazes have a dead pixel, capacitive buttons lights leak into the screen and the blue lines are normal no need to replace your phone, besides, its not a big issue.
Sent from my HTC_Amaze_4G using xda premium
I don't think mine has a dead pixel
Sent from my HTC_Amaze_4G using XDA App
eggydrums said:
As far as I know, most if not all amazes have a dead pixel, capacitive buttons lights leak into the screen and the blue lines are normal no need to replace your phone, besides, its not a big issue.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
I definitely don't have any dead pixels in all 3 of my Amazes
mrmako777 said:
LMAO. thats being assertive isnt it? good to know, we pay far too much money for phones that should be flawless right out of the box. guess ill be exchanging this for another, and another until they get it right!
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
Click to expand...
Click to collapse
Under the cap buttons? Really? I guess I will have to see the picture when u post it. The known light bleed issue is 3 white spots above the cap buttons... More so in between each cap button... But on the screen. It's noticeable when the screen has a black background. If that's not what you're talking about, then u may have a faulty device
Sent from my HTC_Amaze_4G using xda premium
glacierguy said:
Under the cap buttons? Really? I guess I will have to see the picture when u post it. The known light bleed issue is 3 white spots above the cap buttons... More so in between each cap button... But on the screen. It's noticeable when the screen has a black background. If that's not what you're talking about, then u may have a faulty device
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
yup, its strange for sure. ive been spending so much time trying to restore my wifes kindle fire that i havent had much time for anything else. ill try and get a pic up in a few!
I don't have any blue lines or dead pixels on my Amaze, but so have the very common light bleed onto a dark screen, which was annoying.
I downloaded an app called screen filter off the market and it shuts the lights off on the soft keys. It was god sent! Didn't have to root my device either.
Not sure what you are talking about. Honestly don't want to as it may bother me if I see it on mine because of your picture, lol!
Loving this phone! Granted I just got it.
Sent from my HTC_Amaze_4G using Tapatalk
ok guys, just got back exchanging my 2nd device at a different store and wait for it...wait for it...this thing is flawless (so far)!!!! very, very minimal light bleed and absolutely zero light coming from in between the cap buttons...
the store i bought the first 2 units from admitted to me that they sold very few amazes so i figured i must have been getting old stock. well it turns out, the other store i went to today had gotten burglarized a few weeks ago and had all completely new inventory. looks like the newer units have maybe addressed our concerns? not sure, but at this point im very happy!!
now that i got a good unit, you guys are stuck with me here for awhile! LOL
That's cool man. Glad to hear you got a good Amaze.
It was funny after reading this thread, I kept looking for those spots you were talking about, which I do get, but bleeds into the screen and that app took care of that problem. But having it outside in the sun, I noticed those blue lines. It is faint, but there. Looks like a grid. I assume these are on all of the devices? I can't see it much unless outside and the sun beating on it at a certain angle.
Kind of how my Kindle Fire is as well.
Sent from my HTC_Amaze_4G using Tapatalk
I wanted to see if anyone had noticed the back cover being creaky when you lightly pressure it about one inch below the camera on left side? It squeaks pretty noticeably when you squeeze it. Had the phone since 21st but I just noticed after a long phone call. It seems solid elsewhere other than there. Or is it just me being paranoid, since I came from a Droid X and that thing was built like a tank? I really like the phone, so don't want to go exchange if this is expected with polycarbonate builds. Thanks.
Not here. Solid as a rock and no creaking.
adrynalyne said:
Not here. Solid as a rock and no creaking.
Click to expand...
Click to collapse
Mine is creaking like a mother on the bottom left corner. I just noticed it today! Ugh I hate to exchange for something like this but its so annoying.
One of the first things I did when I got it was press on it all over. Bummer if it creaks for you.
majorminus said:
Mine is creaking like a mother on the bottom left corner. I just noticed it today! Ugh I hate to exchange for something like this but its so annoying.
Click to expand...
Click to collapse
Well, I tried to exchange it today with no luck. At the store in my town the dude said they all do it. I said no way. I said bring out a new one and prove it. They couldn't replicate the creaking so the next excuse was that my phone was a corporate line and I wasn't authorized to change device id. I was like you're kidding me? And he try to sell a case so I could cover the noise. Not making this up!! I'll call our corporate rep on Monday and facilitate the exchange thru them. But it is stupid when you have a corporate store in town and they are utterly useless in costumer service.
When I press on my phone in the exact spot you mention it clicks. This is the first time it's happened. I figured it that if I press on it on a table it doesn't click, only if I hold it in my hand, so it has to do with the flex between my fingers. It sounds like it's the trim around the camera lens. I'm not worried.
Sent from my HTC6435LVW using xda app-developers app
Mine sounds like its 100 years old already. It creaks around the bottom corners like crazy. It drives me nuts...
iOSh8er said:
Mine sounds like its 100 years old already. It creaks around the bottom corners like crazy. It drives me nuts...
Click to expand...
Click to collapse
MIne too, anyone know of a way to fix it? I got mine off ebay so I cant take it back but the noise drives me insane.
Have you guys dropped the phone or something because I've had mine for a while and no creaking for me.
Sent from my HTC DROID DNA.
Itzvik said:
Have you guys dropped the phone or something because I've had mine for a while and no creaking for me.
Sent from my HTC DROID DNA.
Click to expand...
Click to collapse
Same here. No sounds whatsoever.
Sent from my HTC6435LVW using xda app-developers app
Itzvik said:
Have you guys dropped the phone or something because I've had mine for a while and no creaking for me.
Sent from my HTC DROID DNA.
Click to expand...
Click to collapse
Nope and I am sure others haven't as well that squeak. My first DNA did not, but I got the red employee edition and for the first two days it was fine then squeaked like it was 100 years old. HTC is known for this, there was a big thread on the HTC Incredible on androidforums that talked about the squeaky back, my wife's One X squeaked as well. Also there is a thread on the GS3 about the same problem, it happens with a lot of electronics even if they are taken good care of.
It is really just like any other device, some will have a flawless device others will have some problems. I baby my phone more than most others and unfortunately this time I was one with a squeaky back.
wolfedude88 said:
Nope and I am sure others haven't as well that squeak. My first DNA did not, but I got the red employee edition and for the first two days it was fine then squeaked like it was 100 years old. HTC is known for this, there was a big thread on the HTC Incredible on androidforums that talked about the squeaky back, my wife's One X squeaked as well. Also there is a thread on the GS3 about the same problem, it happens with a lot of electronics even if they are taken good care of.
It is really just like any other device, some will have a flawless device others will have some problems. I baby my phone more than most others and unfortunately this time I was one with a squeaky back.
Click to expand...
Click to collapse
Naw bro I hold my phone more than I hold my nutz...
AND that's a lot! But all jokes aside I baby my phone way to much.
Sent from my HTC DROID DNA.
RBB_2012 said:
Well, I tried to exchange it today with no luck. At the store in my town the dude said they all do it. I said no way. I said bring out a new one and prove it. They couldn't replicate the creaking so the next excuse was that my phone was a corporate line and I wasn't authorized to change device id. I was like you're kidding me? And he try to sell a case so I could cover the noise. Not making this up!! I'll call our corporate rep on Monday and facilitate the exchange thru them. But it is stupid when you have a corporate store in town and they are utterly useless in costumer service.
Click to expand...
Click to collapse
that's how corp lines are though man. my boss can't do anything through customer service or in a store, he has to go through the corporate line to do it.
jayochs said:
that's how corp lines are though man. my boss can't do anything through customer service or in a store, he has to go through the corporate line to do it.
Click to expand...
Click to collapse
I learned that, then another store in town restored my faith. Long story short I had to return the first exchanged phone due to dust specs in between the glass and lcd. I've never seen something like it so I took to a store in town and they exchanged for another with no apparent defects. Got lucky on this one as it is perfect so far. Needless to say, I like the phone and I'm happy that the store made it right, but I'm disappointed with quality of HTC. To have to go thru three phones is annoying and time consuming. Doubt will get another phone from them in future.
The manager at store was fantastically helpful, and basically said that HTC had this issue with his previous phone. No matter what he did the cover would make noise. I've never opened the DNA but is seems to me that they are not setting the phones correctly on "frame" because even the second one had creaking on the lower right corner. So for the other posters, I do not know of any way of fixing or if it can be fixed at all. I know that it was annoying every time I picked up phone. As with anything else, there are disadvantages of being first adapters
nice nice..yeah a lot of people with nexus 7's had this same squeek problem too.
Today I went to best buy to buy this because they price matched letstalk to 199$. The woman I delt with sighed and ughed the whole time. Really rude. I ended up adding a line. Burning a sim. And moving the phone to my main line to get the upgrade.
Now I noticed this when I got home but im disappointed in build quality. I dont know if it was me snapping the back cover back on. But the top of my screen was loose. And the bottom leaked light from the leds because well..the glue holding the screen clearly was not that good. I immediately called back and was upset and went to exchange and now im all fine.
But now im paranoid about snapping back in my back cover. How cheaply made is this thing? Anyone run into hardware issues yet? Best buy has a 30 day exchange policy. Thank god.
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What LEDs are you referring to?
adrynalyne said:
What LEDs are you referring to?
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im referring to the bottom of the phone, when the leds were lit up, you saw on the side of the phone light leakage, and on the top of the phone if you pushed down gently on any corner the screen was loose.
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
BennyJr said:
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
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i just hope this isnt a common issue, i don't want it to happen to this one as well.
They wouldn't give me a price match to letstalk
I can assure you that this is NOT a normal issue with this phone... But, if you don't think something is right about it then you have every right to exchange! It's YOUR money and if your not happy then exchange away...
Only reason I got is because they price matched. I told them I know its not on your list. But other best buys have done.
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sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
gr8fasushi said:
sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
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im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
Its ok. Crisis averted.
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Samsung's thin battery covers are reasonably robust regarding battery removal and handling. Even improperly installed, the plastic has given and snapped into place. I owned a Charge and Galaxy Nexus with similar battery covers and I have never broken a tab.
I have (3) batteries for my Note 2 and swap every other day without worry of breaking anything. Samsung knows removable covers...
Yeah ive had a nexus and s3 no issues. Note 2 day one screen lose from snapping in battery cover or something . Go figure.
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imablackhat said:
im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
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Sounds like you already got one. Take it b ack and exchange it!
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I already exchanged it for this device ive been using five days uptime so far.
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