Note: It's working again! Looks like a server issue from Samsung which they might have fixed. See post #6.
I replaced my old phone for dead pixel. On the new phone, I restored contacts, and synced with Facebook (Social Hub), but I get the following error and FB contacts are not getting loaded -
"Sync is currently experiencing problems. It will be back shortly."
I tried the following but didn't help -
1. Reset phone, sync with FB contacts before anything else - didn't help
2. Remove Samsung Mobile app from Facebook (from the browser in App management) - and remove mobile account at the same time. Reconnect mobile account. Didn't help.
The Facebook App's sync works though, and syncs with the contacts! Unfortunately the way it syncs is not compatible with third party apps like Viber or WhatsApp who try to read the phone numbers from contacts list.
I know this has been posted sometimes before, but that was 1 year ago with Froyo. Is there a solution to this?
Screenshot of the error here -
http://i.imgur.com/Zv1di.png
Facebook Samsung Social Hub sync error
I also have the same problem with my Galaxy s2. My problem started with a session expired error. Now i get "Sync is currently experiencing problems. It will be back shortly"View attachment 748549
I have the same problem after flashing KI8 firmware. It was working fine with 2.3.3 and 2.3.4. But I can sync messages.
Looks like it is a current problem that the servers are facing. I will report back when it works (if ) for me!
Same thing happening for me on my T-mobile GS2. Social Hub FB Calendar syncs OK but not Contacts nor Messages.
My regular FB account sync (that comes with the regular FB Android app) is syncing contacts just fine however.. So I can see my FB contacts from the Contacts/Phone app, but the Activies, History, and Media tabs (which I assume are fed via the Social Hub FB syncs) are empty.
The Social Hub service is back online on my SGSII. Everything is green. Samsung must have fixed their server issue.
Thanks, checked, it's working!
imani said:
The Social Hub service is back online on my SGSII. Everything is green. Samsung must have fixed their server issue.
Click to expand...
Click to collapse
Thank you! I looked at your post and checked, it's working for me as well. It means now Viber and WhatsApp can analyze my address book again
I will post a comment in the original message.
Related
So I got 2.1 installed and everything has been great so far. However I can't seem to sync with Facebook. It takes my credentials just fine and I can run the app. But when I try to link a Contact with their Facebook profile (to see their updates and sync their profile pic) it doesn't work. I get to the "select a profile" screen and it doesn't list any of my friends, even when I search.
Is anybody else either having this issue or able to sync successfully? And help would be greatly appreciated!
Works fine for me.
Some people weren't showing up in my contacts yesterday tho. But today it's fine and I was able to link all my contacts or show facebook contacts.
it took a bit for everything to sync over, but as of now I have no sync issues in 2.1 for facebook and or anything else. How long ago did you setup 2.1 with fb?
I setup my FB acct (and Google acct) as soon as I booted into 2.1 for the first time. I've tried removing the FB account, adding it back, rebooting in between, etc with no luck.
I have both "Facebook" and "Facebook for HTC Sense" enabled.
It takes my username/password fine, 'sync contacts' is checked, and it claims to sync just fine. When I tell it to manually sync, it 'runs' for about 2 seconds before saying sync complete.
When viewing a contact and sliding over to the updates 'tab', I try to link with their acct but my friends list never loads. Trying to search in it does nothing. Even when I try to view all updates in People, it shows nothing.
The Facebook app and Facebook Phonebook folder work great, but I really want to merge contacts again so it shows their FB pic automagically.
com.htc.bg has been force-closing alot. Could that have something to do with it?
I had the same issue I reinstalled the Rom then clicked the Facebook sync in setting let it sit for the night and it loaded all my friends. Search the forums this was answered in the other 2.1 leak forum.
I woke up this morning and the Email app or the Social Hub email just stopped working. First it was that I couldn't click any links in the emails. Then it became that once I read one email, I couldn't read another, every email seemed like the first one I opened. But if I tried switching inboxes, emails wouldn't open at all!
The problem temporarily solves it self if i exit email and restart, but links still don't work in emails. I tried deleted email cache as well as clearing programme data for the email app. Didn't work, if your email data is clear social hub still remembers the account info, which makes the thing crash. So I had to reset up accounts, since it's the same accounts which seemed to work but I got these error messages like "Can't read service provider, not provided or carrier" or something.
I'm on XWKDD, baseband XXKDH dont have any other problems. Anyone else know what could be wrong?
i have a simular problem when i erase the mail in inbox, its gone i mean all.
normally it would go to trassbasket ....
if someone has a email.apk from the S2, i would like to have it and reinstall it, because the email.apk who is on the phone won't install
I might be one of the few people who actually likes the Social Hub app on my SGS2 but one thing drives me nuts - it refuses to display any Facebook messages. The Feed section works fine and Twitter messages display OK. No errors occur when it syncs and clearing the app data doesn't help. I even removed the Facebook account and added it again but nope, no messages.
Is this a known issue?
Yes. facebook message problem. last 24 hour same problem.
I suggest you to use "friendcaster pro for facebook" . It is 100 times better than stock FB app...
Hello!
I just changed to a new Galaxy S3 last weekend and there's still an issue that I have not been able to solve. When I go to the contacts app, contacts appear linked to their Facebook profile, but I cannot see their picture. In the synchronization options my Facebook account seems to be well added and the "Sync contacts" option is ticked. I just want every contact to appear with their FB picture the same way it used to happen in my already retired HTC Desire.
Any help with this?
Thank you very much!
i couldn't get this to work with the facebook app (which was the only reason i downloaded it) so instead i tried an app called "syncmypix" which did the pictures > contacts sync perfectly
Dj Telo said:
Hello!
I just changed to a new Galaxy S3 last weekend and there's still an issue that I have not been able to solve. When I go to the contacts app, contacts appear linked to their Facebook profile, but I cannot see their picture. In the synchronization options my Facebook account seems to be well added and the "Sync contacts" option is ticked. I just want every contact to appear with their FB picture the same way it used to happen in my already retired HTC Desire.
Any help with this?
Thank you very much!
Click to expand...
Click to collapse
Use haxsync from marketplace. Best one out there.
Sent from my GT-I9300 using xda app-developers app
omgbuffguy said:
Use haxsync from marketplace. Best one out there.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
CONTACT SYNC into the PLAYSTORE is for FREE and you can chose huge picture size!
Is there no way to get FB contact phone numbers (if they're on there) without using the official FB app (which doesn't seem to work)?
Try to delete the facebook sync and re-do it. Not sure if that will help.
Longshot: Delete the facebook app cache.
Thank you all for your replies. Most of them are the things a "more or less experienced user" would have done and, because of this, I had already tried them...
Using either "Haxsync" or "Contact Sync" there are still some contacts that I don't get well synchronized...
I have also tried to edit some contacts manually via my Gmail account adding the HTC Data type information that is supposed to link contacts with Facebook (lines lika <HTCData><Facebook>id:XXXXXXXXXX/friendof:YYYYYYYY</Facebook></HTCData>) but not even this way I've had success...
It's unbelievable how such a simple thing can bring so much trouble...
Ok, here's what I did to finally solve it.
With Haxsync, synchronize automatically the contacts the app recognised itself.
With Haxsync, synchronize all my other Facebook contacts. There's an option to do that, you have to select all your contacts from a list, one by one.
Link manually these contacts synchronized in previous step.
With Haxsync again, assign each contact it's HTC Facebook ID.
Now, with Contact Sync, do a synchronization with the "Sync by HTC Facebook ID" option ticked.
Done!
If you have a tidy list of contacts in Gmail, every one of them with its HTC Facebook ID, there's no way it can go wrong!
I use Facebook Contact Sync - might be better or worse than Haxsync, not sure - but it's free. It works but you have to do some manual labor to set it up. It could use some more features and support from the dev but at least it does the job...unlike the Facebook app...which is a total disappointment with syncing.
Elysium1215 said:
Is there no way to get FB contact phone numbers (if they're on there) without using the official FB app (which doesn't seem to work)?
Click to expand...
Click to collapse
I've spoken with some devs about this and it's not possible because Facebook only allows addons to see/pull certain pieces of information. Birthdays, for example, can be set to private by FB users and so addons cannot pull that data - some people have it public so it works sometimes. I believe phone numbers are just completely off limits.
This works in Wifi connection only using the official facebook app.. It will not immediately load all the images specially if you have lots of friends but it will load it all.. If not try to clear your facebook app cache and data...
Using only mobile connection facebook is a failure, all the problems will start if you are in mobile connection :cyclops:
wicked1683 said:
This works in Wifi connection only using the official facebook app.. It will not immediately load all the images specially if you have lots of friends but it will load it all.. If not try to clear your facebook app cache and data...
Using only mobile connection facebook is a failure, all the problems will start if you are in mobile connection :cyclops:
Click to expand...
Click to collapse
I have always tried the sync process with Wifi connection and the official FB app won't sync a single picture... It links most of the contacts and makes them appear with the FB logo, but it does not load the picture...
Dj Telo said:
I have always tried the sync process with Wifi connection and the official FB app won't sync a single picture... It links most of the contacts and makes them appear with the FB logo, but it does not load the picture...
Click to expand...
Click to collapse
Wifi connection works for me... try clearing the data and cache of facebook or better reinstall the application then try to sync again using a wifi connection (make sure you clear the cache and data before uninstalling the app).. You may need to still wait for a while if you have lots of friend.
I'm only having problem if I use Mobile connection...
An additional question: do you know if we can make the contacts be shown with their Facebook name? This was possible with HTC Sense...
Im using the official Facebook for Android app and I have contact photos, phone numbers etc everything synching fine. And thats even with moving the data from one device to another.
MeX_DK said:
Im using the official Facebook for Android app and I have contact photos, phone numbers etc everything synching fine. And thats even with moving the data from one device to another.
Click to expand...
Click to collapse
You are on a Galaxy II... Galaxy S3 seems to have the problem with syncing FB contact photos
TBayTom said:
You are on a Galaxy II... Galaxy S3 seems to have the problem with syncing FB contact photos
Click to expand...
Click to collapse
My SGS3 doesn't have any issues either
What do u mean by manual labor?!... I am used to use this application on my HTC Desire and it was working fine but now it doesn't work... I face a problem after linking all the contacts that I can't make any calls or receive ... What type of configurations have you done ?! ...
Btw I tried this application on two different galaxy S3 device and I faced the same problem.
jeffreii said:
I use Facebook Contact Sync - might be better or worse than Haxsync, not sure - but it's free. It works but you have to do some manual labor to set it up. It could use some more features and support from the dev but at least it does the job...unlike the Facebook app...which is a total disappointment with syncing.
I've spoken with some devs about this and it's not possible because Facebook only allows addons to see/pull certain pieces of information. Birthdays, for example, can be set to private by FB users and so addons cannot pull that data - some people have it public so it works sometimes. I believe phone numbers are just completely off limits.
Click to expand...
Click to collapse
I am using friendcaster pro, but the normal version should work fine as wel: https://play.google.com/store/apps/...fyFree&feature=nav_result#?t=W251bGwsMSwyLDNd
I have no issues and the best thing about that app are:
more function than original app
NO transferring of your SMS (unlike the original version from facebook, which does that)
nice UI
Make sure that contacts sync setting from facebook is enabled than try to logout from facebook app and log back on... It worked for me and now I have all my contacts pictures!
all the other applications doesnt sync numbers or emails from facebook only pictures !. can somebody tell me if there is a solution ? i tried all the posted solutions but non of them is working !
I'm trying to sync my Google contacts but always get the message: "sync is currently experiencing problems". A reboot doesn't help. I even reflashe the ROM (Checkrom 3.5) and that didn't help either. Can anyone suggest a fix?
I’ve just noticed that I’m also unable to sync contacts with my Samsung Account, so I’m guessing that the problem is on the phone rather than the server….
The issue seems to be related to the Go Contacts app. I found that if I deleted then re-added the Google account from my phone I could sync again, but as soon as I added a new contact in Go Contacts I got this error message again. If I add the contact using the stock Contacts app I don’t get the problem. Has anyone else had this issue with Go Contacts?
Solved! (and I'm pretty sure it's for good this time)
So, I've been getting this problem for a while, I've called Google (It's a problem with the OS but Samsung should fix it), and Samsung(It's a problem with the OS but Google should fix it).......... I finally spotted someone alluding to an issue syncing groups in a previous post and someone here mentioned go contacts having issues so here's the process I followed to finally have it working again:
- If you use 'go contacts', use it to back up your contacts to a vcf which you can then import in to google
- Email that file to yourself as backup
- Turn off contact sync under your google account on your phone
- Go to manage applications and open the 'contacts database' app and clear all data.
- Do the same for 'go contacts' and the stock 'contacts' app
- Uninstall 'go contacts' (Probably not necessary but i wanted to start fresh)
- Open Gmail and go to 'contacts'. If you're confident that everything is in your phone's VCF, delete everything from your contacts.
- Import the vcf file in to google contacts.
- Here's the important bit: Delete ALL groups from your google contacts.
- Find and merge duplicates and make sure your contacts are all there. (I found that not all contacts were imported from the .vcf file)
- Install 'go contacts'
- Go to 'groups' and delete ALL groups from the 'go contacts' app.
- Turn on contacts account sync again.
I did this 2 days ago and (fingers crossed) my contact sync is working again.
beirtipol said:
So, I've been getting this problem for a while, I've called Google (It's a problem with the OS but Samsung should fix it), and Samsung(It's a problem with the OS but Google should fix it).......... I finally spotted someone alluding to an issue syncing groups in a previous post and someone here mentioned go contacts having issues so here's the process I followed to finally have it working again:
- If you use 'go contacts', use it to back up your contacts to a vcf which you can then import in to google
- Email that file to yourself as backup
- Turn off contact sync under your google account on your phone
- Go to manage applications and open the 'contacts database' app and clear all data.
- Do the same for 'go contacts' and the stock 'contacts' app
- Uninstall 'go contacts' (Probably not necessary but i wanted to start fresh)
- Open Gmail and go to 'contacts'. If you're confident that everything is in your phone's VCF, delete everything from your contacts.
- Import the vcf file in to google contacts.
- Here's the important bit: Delete ALL groups from your google contacts.
- Find and merge duplicates and make sure your contacts are all there. (I found that not all contacts were imported from the .vcf file)
- Install 'go contacts'
- Go to 'groups' and delete ALL groups from the 'go contacts' app.
- Turn on contacts account sync again.
I did this 2 days ago and (fingers crossed) my contact sync is working again.
Click to expand...
Click to collapse
What if you're confident that both your phone's VCF and Google Contacts have new information? As a matter of fact, it's the case with me. I create new contacts with my phone for a newly received phone number, and I create new contacts with Gmail for a newly received email address. So, I simply can't just delete one set and replace it with the other. Any suggestions?
(Conceivably, I can import the phone's VCF to Google, and rely on Google's "Merge Contacts" function, but I'm a little reluctant because I don't exactly know what kind of algorithm Google uses to get rid of duplicates.)
This Contact sync issue seems to be affecting a lot of Android is users and has been a big disappointment for me. One more reason for me to marvel at iOS's seamless syncing.
Worked for me
Thanks a lot beirtipol...problem solved
Now I can install my next custom Rom
Google sync issues
itm said:
I'm trying to sync my Google contacts but always get the message: "sync is currently experiencing problems". A reboot doesn't help. I even reflashe the ROM (Checkrom 3.5) and that didn't help either. Can anyone suggest a fix?
Click to expand...
Click to collapse
I was having the same issue and searched everywhere to find help. Came a cross a post (somewhere else... can't remember where) that said other apps could be affecting it. Thinking back to the most recent apps I have installed, and when the sync issue started, I deleted data and uninstalled Skype and my sync is working fine now.
Hope this helps.
I have finally found a 'reasonably simple' solution that came from suggestions in this thread
1. I have Go Contacts EX installed so I exported a copy of my contacts to a VCF on my SDcard.
2. Email VCF file to my Gmail account
3. Open Gmail on Web Browser on PC
4. Open the email - attachment is shown and Google gives a nice link to say "import contacts" based on the VCF
5. Press the link to import (assuming import and choose file will do same)
6. It may crash... but it has imported the contacts into a new group and may leave loads of duplicates...
7. Choose to "find and merge duplicates" (may need a few manual merges for those it does not catch)
8. Select all contacts and select to remove the "imported..." group that was created (if it crashed for you too)
Now you are left with Phone and Gmail that agree so sync works again.
Next time you edit a contact on your phone it may well stop working again - so do this now and again to keep in sync until everyone stops blaming each other for the issue...
Im still having issues with this...very annoying.
Sent from my SGH-I747M using xda premium
I am having exact same issue however the device is Note II. I never had this issue with my 2+ years of Android usage (Motorola, Sony & HTC phones). This has started with Samsung Note II only. I have posted the same question in Note 2 section however did not get any reply so I am assuming that it is just me who is facing the issue . I don't have Go contacts. It is really annoying as it contacts are completely gone from phone. Any suggestions?
contacts doesn't sync
I believe it is not the hardware = Samsung,
it is not the OS, Im running Padawan 6.2 custom ROM
this was a problem years ago when I switch to gmail and the problems arrived how to translate and auto-sort the first name/last/name/title/address/phone number/and so on , from one platform to other
I am surprised how google (since they support the android) didn't standardized this in its own backyard....
i.e. uninstalled and installed back EX Contacts, cleared the data and still not synking, now when I need it, and not tomorow.
so, the workaround:
clear data in Contacts Storage (! will wipe what you had in the phone !), and sync it backwards, from google to phone, so whenever you got new email contact its there anyway, and type there the new phone numbers ....
the stock address book updates well.......
I agree the stock address book looks cheap, but whatever I do with it, updates google address book....
I believe something to do with rows and columns how one is trying to send but the google doesn't know how to autosort, this why even when you import need to do manual work
just my 2c
Update:
- I remove Google account from phone
- Via web -> Gmail -> Contacts, I removed all groups, merge duplicates. etc and synced
It worked fine for 2 days and same issue occurred again. I am so much frustrated with Note 2. I never had this issues with any of my earlier phone. Now my phone is with service center as they want to keep it for 2-3 days, use and observe.
beirtipol said:
- Go to manage applications and open the 'contacts database' app and clear all data.
- Do the same for 'go contacts' and the stock 'contacts' app
Click to expand...
Click to collapse
These two steps were enough to fix the problem for me. Thanks!
try google sync fix
sly.cooper said:
I am having exact same issue however the device is Note II. I never had this issue with my 2+ years of Android usage (Motorola, Sony & HTC phones). This has started with Samsung Note II only. I have posted the same question in Note 2 section however did not get any reply so I am assuming that it is just me who is facing the issue . I don't have Go contacts. It is really annoying as it contacts are completely gone from phone. Any suggestions?
Click to expand...
Click to collapse
I had the same problem with my att skyrocket running Embryo 5.4
I fixed the problem by downloading 'contacts sync fix' from google play store for free
I had the same problem with my AT&T Galaxy S3, after reading this post someone suggested that Skype was affecting this. I removed Skype and now Samsung account can sync.
This worked for me:
sly.cooper said:
I am having exact same issue however the device is Note II. I never had this issue with my 2+ years of Android usage (Motorola, Sony & HTC phones). This has started with Samsung Note II only. I have posted the same question in Note 2 section however did not get any reply so I am assuming that it is just me who is facing the issue . I don't have Go contacts. It is really annoying as it contacts are completely gone from phone. Any suggestions?
Click to expand...
Click to collapse
I have the Note II and had this problem too, I also had GoContacts EX and cleaned up, merged etc a lot of contacts. None of these suggestions worked for me to get sync working. Here's what I did: Backed up all contacts on phone. Removed all groups from phone and Google on my browser (not sure if this needed to be done but was suggested above. You probably won't need to I'm guessing.) (Exported VCF to my SD Card). Then emailed them to my gmail account, imported into my account using Gmail on my computer browser. Waited for it and after a while gmail asked if I wanted to merge. I said yes, then I deleted the group that Google automatically created for the imported contacts and the date they were imported. I also uninstalled Go contacts EX just to be safe.
After this I deleted my Google account off of my phone. Note that I have 2 gmail accounts, so my phone then switched to using the other gmail account. Then I added the normal account back to my phone and it synced fine after that. But I don't know how long it will work as I just did it a short while ago. Hopefully this helps someone though, because I know how frustrating this issue is. If you don't have two Gmail accounts I suppose you could create one temporarily just for this purpose. Good luck.
sgs3 with same issue - remove / re-add account worked for me
i have the sprint sgs3 with android 4.1 (jelly bean) and i had the same problem (sync is currently experiencing problems) until today. my contacts had not sync'd for over a month. no clue why. based on recommendations in this forum:
i disabled other applications (i.e. skype, facebook, yahoo, etc.) contact sync... no change.
i uninstalled skype... no change.
hence, i don't believe there is any need to do the above. what worked for me is...
i went to my pc's google contacts and exported my contacts to make sure that i had them saved off. then, i went to settings, google -> <my google account>, remove account, yes / ok, add account, add google account, etc. while attempting to sync contacts a window popped up asking me to update, i selected now, it rebooted / updated. again, a window popped up asking me to update, i selected now, it rebooted / updated. when it came back up, i verified that google contacts sync'd. the android version now reads 4.1.2.
i re-installed skype, re-enabled other applications contact sync... google contacts still sync. good luck!
I have the Note II and am running CleanRom. Had not issues for a while, then this started to happen. Last sync with contacts was on /2/27/2013 at 7:35pm (today for those lazy to look at post date is 3/1/2013 8:08am).
When this happens, my contacts disappear from my contact button. Today however if I switched the Contacts to Display from my gmail account to All Contacts they are back, but this isn't always the case.
If I reboot its all good, but will come back either later that day, at night, or the next day.
I have deleted the data from Contact Database and Contacts, but all that did was make me have to set the ringtones back up for the people.
Tried the Contact Sync Fix from the Play Store, no go.
igknight said:
I have the Note II and am running CleanRom. Had not issues for a while, then this started to happen. Last sync with contacts was on /2/27/2013 at 7:35pm (today for those lazy to look at post date is 3/1/2013 8:08am).
When this happens, my contacts disappear from my contact button. Today however if I switched the Contacts to Display from my gmail account to All Contacts they are back, but this isn't always the case.
If I reboot its all good, but will come back either later that day, at night, or the next day.
I have deleted the data from Contact Database and Contacts, but all that did was make me have to set the ringtones back up for the people.
Tried the Contact Sync Fix from the Play Store, no go.
Click to expand...
Click to collapse
I'm in the same boat as you. I've noticed a little dialog flashes really quickly sometimes when contacts are failing to sync, but I havent been able to get a screenie or read it. This is become extremely frustrating.