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I just purchased a used Atrix online. When I put in my sim and tried to type in the carrier unlock code, I wasn't able to enter it because I found that there were dead spots on the screen.
Note this is pretty much right out of the box. The only thing that I can think of that might have messed it up is that I stuck my nail in the crack between the side and the screen and moved it along the length of the phone to get some dirt accumulated there out.
What I'm wondering is if I have royally screwed up my digitizer b/c of what I did and if there is a way to fix it? Or do you think i was sent a dud?
I've got the same. The same things are with other Motorola phones like Defy or Milestone.
I've send my Atrix to service
Thanks for the response. Sorry for not doing a search ahead of time. Looks like this is fairly common.
Try warranty. I bought a used one, had the same problem, called in and they replaced it. I didn't tell them I bought it used, nor did they ask. Sent me out a new phone, not a refurbished one.
chrism.brunner said:
Try warranty. I bought a used one, had the same problem, called in and they replaced it. I didn't tell them I bought it used, nor did they ask. Sent me out a new phone, not a refurbished one.
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Oh really? Warranty through AT&T or Motorola?
I use Motorola, they send out new phones, AT&T send out refurbished phones. I found Motorola easy to deal with. I bought my phones used, they didn't ask, and I didn't offer the info. They replaced 2 phones for me.
Another digitizer thread about the atrix. Nothing new here, move along people.
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
More info
CrimsonKnight said:
I bought my M7 brand new from eBay and everything worked fine when I got it. Somehow between unlocking the bootloader, installing recovery, rooting, and installing this (M7 Unofficial T-Mobile 1.29.401.13 OTA GSM Deodex) ROM, the vibration no longer works. I can feel an EXTREMELY faint vibrate. So faint that i had to mute the TV and put my ear to the phone to hear it.
What can I do to try to get this taken care of?
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Click to collapse
OK so it's definitely busted. I ran the vibration diagnostic (*#*#3424#*#*) mode and ran the vibration test. If I knock the phone around a bit it comes back but never lasts more than a few seconds. Will T-mobile honor the warranty if I bought the phone from eBay and have unlocked my bootloader?
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
frostyroot said:
Okay, I had this problem with another phone I had (HTC Sensation 4G). I found myself with little vibrations, so faint that it wasn't noticeable in my pocket. Instead of going back to another stock ROM I left it the way it was. A few days later my speaker shut completely down, so I freaked out and installed a different ROM. Speaker didn't work, vibrations worked though. I called HTC and they told me I screwed something up in the phone's circuitry. My recommendation would be to go to a different ROM, if that doesn't work, go stock, and if you still have problems call HTC.
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I reflashed my stock ROM backup I made and its the same thing. I'll text myself and sometimes it vibrates and sometimes it doesn't.
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
CrimsonKnight said:
I bought my M7 brand new from eBay
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frostyroot said:
If you have it covered with insurance by T-Mobile then I see why not unroot it, lock the bootloader and return it to T-Mobile. It's sure worth a shot!
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Got it off eBay. Whats the manufacturer warranty on these things?
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
frostyroot said:
Usually HTC would charge you a hundred something, I usually buy my phones from anywhere other than T-Mobile and still get insured by them. If you've insured your phone it should still be covered through T-Mobile. Try that first because I know to replace a damaged phone through T-Mobile is a sure a hundred dollars and not a day without a phone because it gets replaced in like 1 day if anything.
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I just got back from tmobile they told me since I didn't buy it at tmobile and i'm prepaid they can't help me. I'm going to get a refund through ebay. The description stated the phone was new and defect free but it isn't so according to ebay's policies I'm eligible for a refund.
I think I'm going to buy ANOTHER M7, when I get it go to t-mobile to transfer my service to the new one, then send the old one back through ebay buyer protection for a refund. I'll be out almost $600 until the ebay refund goes through though.
CrimsonKnight said:
Got it off eBay. Whats the manufacturer warranty on these things?
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if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
TrueYears said:
if you bought it brand new, its a 1 year warranty with HTC, you can do t his through T-Mobile and they will charge you $20 to call and deal with it for you however, since we dont have SOFF, they will know you rooted it, there is this video that says rooting does not void your warranty so if you can prove to HTC that you rooting did NOT cause this, they shouldn't care
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Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
CrimsonKnight said:
Is this $20 fee documented somewhere? Although I believe you I can't really point to an xda thread as source if the guy in the store says they don't do that.
Also, I'd be out a phone during this process right? And what if HTC tells me that me rooting my phone caused the vibration hardware to malfunction?
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Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
TrueYears said:
Okay then, if you bought it brand new, you have the receipt, you still have HTC 1 year warranty. You put it back to stock, and you tell them there is a problem with your phone. The vibration is off and its too weak. Then thats it. You will be out of a phone, if they do notice its rooted, which they probably wont if you resort it back to 100% stock and lock the booloader thought I am not sure about this, you can try to argue that it started happening way before you rooted it to fix an issue they are at fault here.
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I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
CrimsonKnight said:
I bought it from eBay, no receipt. I could ask the person I bought it from for their receipt I guess. And if I brought it back I would put it back to stock but the bootloader would still say relocked and tampered since we don't have an RUU for t-mobile yet.
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Yeah basically so you will have to argue with then that this happened before you flashed the new Rom thinking that would fix it. My phone vibration starts strong and gets weak but it last like a good minute just vibrating in a decreasing way.
.I was considering rooting and flashing the new 1.29 update because ny buttons don't work eithe but since we don't have SOFF they will know
Hey all, just want some friendly advice.
My wireless charging stopped working (please don't make fun of me for this) and I considering going into Verizon to talk to a rep.
My phone is out of warranty, and rooted running cm11. I figure because I'm out of warranty, I probably won't get a new phone/refurb phone. But I'm considering trying, just might luck out, ya know?
My question is this, since I don't go to Verizon stores. Do they care about rooting/roms? I've read mixed reports, and don't want to go to the hassle of going back to stock, especially if I'm already SOL. And I have no idea how to get back to stock at this point. I've been running custom roms since I got the phone.
Thanks for the feedback!
jhmn7 said:
Hey all, just want some friendly advice.
My wireless charging stopped working (please don't make fun of me for this) and I considering going into Verizon to talk to a rep.
My phone is out of warranty, and rooted running cm11. I figure because I'm out of warranty, I probably won't get a new phone/refurb phone. But I'm considering trying, just might luck out, ya know?
My question is this, since I don't go to Verizon stores. Do they care about rooting/roms? I've read mixed reports, and don't want to go to the hassle of going back to stock, especially if I'm already SOL. And I have no idea how to get back to stock at this point. I've been running custom roms since I got the phone.
Thanks for the feedback!
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I would recommend making a backup
>flash a stock Rom that has reports of wireless charging working>check it if it still doesn't work. If it works I'd go thru trouble shooting in your Rom thread, If not I'd assume it's your hardware.(I'd make sure it's not your charger as well) And in that case return it to stock and return it to Verizon.
Sent from my HTC6435LVW using XDA Free mobile app
Thanks for the feedback. I've tried both venom and cm11, so I guess I'll flash back to stock and make a trip to the store. Thanks again.
IMO Verizon associates are clueless. They can barely operate tablet they use to check you in the store. My speakerphone had blew out so I took my Rooted, unlocked, custom ROM phone in so they could see it. They didn't say anything. Worst case scenario they say your phone looks different... Just say its a icon pack theme you got off the play store. I've even taken my ladies phone to get looked at....they didn't notice anything. Hope you get your problem resolved!:thumbup:
HTC DNA
LG Optimus G
I would not walk into a VZW store with a rooted phone looking for a refurb. Even if the rep is clueless and replaces your phone with a refurb phone, the refurb facility that gets your old phone will know it is rooted and charge your account several hundreds of dollars for the refurb'd phone that you got in the store. Then it is up to you to prove that it wasn't and try to get your old phone back.
Best thing to do is to do a recovery backup on the existing phone, return to stock, get a replacement, root, s-off, and install recovery, and restore the backup.
barcodelinux said:
I would not walk into a VZW store with a rooted phone looking for a refurb. Even if the rep is clueless and replaces your phone with a refurb phone, the refurb facility that gets your old phone will know it is rooted and charge your account several hundreds of dollars for the refurb'd phone that you got in the store. Then it is up to you to prove that it wasn't and try to get your old phone back.
Best thing to do is to do a recovery backup on the existing phone, return to stock, get a replacement, root, s-off, and install recovery, and restore the backup.
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When a phone is received by the refurb facility, the phone is checked for three things and if its Rooted/Unlocked isn't one of them. They simply check to see if the box that the device was sent in is damaged, if the phone has any physical damage, and if it powers on. I have friends that are/have been phone techs at Verizon and Sprint. All they do anyways is just reflash the phone. This is just my 2 cents and what I know. Now of you send a rooted/unlocked phone that has major damage you will be charged.... Not for root/unlocked reasons.
HTC DNA
LG Optimus G
d08speed3 said:
When a phone is received by the refurb facility, the phone is checked for three things and if its Rooted/Unlocked isn't one of them. They simply check to see if the box that the device was sent in is damaged, if the phone has any physical damage, and if it powers on. I have friends that are/have been phone techs at Verizon and Sprint. All they do anyways is just reflash the phone. This is just my 2 cents and what I know. Now of you send a rooted/unlocked phone that has major damage you will be charged.... Not for root/unlocked reasons.
HTC DNA
LG Optimus G
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Thanks for the advice. Love your speed3. I used to have a 2007, right when it came out. Awesome car :good:
jhmn7 said:
Thanks for the advice. Love your speed3. I used to have a 2007, right when it came out. Awesome car :good:
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Haha Thanks man. It's my baby. Fully bolted tuned on e85! Its a beast!
HTC DNA
LG Optimus G
So ive had my original for almost 2 years. Well i shattered the screen last week. Didn't want to do it but got a replacement thru insurance and the replacement phone came to me on 4.4.2 my old phone is rooted on 4.1.2. I just got thinking this morning.
Is it possible?
Has it been done?
To take the new phone, unplug the screen, and basically swap the guts out from the old to the new? Basically running old internals with the new screen? Any input would be great.
I pulled my old phone apart already so it's not a matter if i can take the phone apart. I just didn't know if that would create problems with the phone.
JTProuhet said:
So ive had my original for almost 2 years. Well i shattered the screen last week. Didn't want to do it but got a replacement thru insurance and the replacement phone came to me on 4.4.2 my old phone is rooted on 4.1.2. I just got thinking this morning.
Is it possible?
Has it been done?
To take the new phone, unplug the screen, and basically swap the guts out from the old to the new? Basically running old internals with the new screen? Any input would be great.
I pulled my old phone apart already so it's not a matter if i can take the phone apart. I just didn't know if that would create problems with the phone.
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Hi JTProuhet,
Yes, that's possible to do if you know how to. I'd check ifixit for more instructions.
However, if you claimed insurance on your phone, don't you need to return the old phone to the insurance company? If you reported it as lost/stolen, then the original phone will be blacklisted and swapping screens wouldn't fix that. The screen itself has no identifying data that would lock it to a certain motherboard, though.
Have a good one, and good luck.
Yes i have to return my old phone. No i didn't list it as stolen. I was just going to swap out internals, and send old phone with new phone internals. I just didn't know if there was anything they could do, or if they would even know. I just can't deal with this 4.4.2 it's crashed more in the past couple days than my old one did running 4.3 leaked ota.
Thank you for your quick reply redjoker
I think it's more trouble than its worth. You'd have to make sure the IMEI number matches that of your old phone, and who knows if they check that indepth or just the sticker.
It probably would have been cheaper to buy a new LCD/Digitizer on ebay and swap out, than to do a mix and match of both phones (for logistical reasons). You can always try, but if it backfires, you might have to pay a fee (cost of the phone, I believe).
You can always click the thanks button instead of writing a new post, too
JTProuhet said:
Yes i have to return my old phone. No i didn't list it as stolen. I was just going to swap out internals, and send old phone with new phone internals. I just didn't know if there was anything they could do, or if they would even know. I just can't deal with this 4.4.2 it's crashed more in the past couple days than my old one did running 4.3 leaked ota.
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It's dishonest people like you that are ruining this world. This is theft.
Theft? How? I paid for the replacement phone. Not like i was talking about taking the guts out completely and not sending them back, phone would still work. So not sure how you say theft cause it really wouldn't be stealing anything.
Don't worry chief.. Im not going to do it.
This probably isn't the best place for this, but I don't really know where else to ask about it.
A few months ago I was on a trip and I found a MetroPCS phone that was locked. There was very little I could do about figuring out who the owner was (it wasn't anyone's in the group I was in) or trying to unlock the phone (no way!). When I got home, I called up MetroPCS and explained my predicament, but they were surprisingly unhelpful and basically told me I had to take it to the store, and even then they likely couldn't do anything for me or the owner. After a bit of arguing about how ridiculous that is, the support guy ended up essentially telling me to throw out/recycle the phone. Obviously there's a whole other issue here with their support on this issue, but I won't touch that at the moment.
Well, the nearest store is really far from me (over an hour away) and its out of the way from any normal driving I do, so I ended up just throwing the phone in a drawer for a while. I was cleaning up yesterday and I found it again, so I decided to look into this once more. Today I learned about ESN and IMEI blacklisting, and I looked the phone up to see and of course it is blacklisted because it was reported lost.
Is there anything I can do with this thing? I guess I could sell it for parts on eBay or something like that, but I feel weird selling a phone that a lot of potential buyers would yell "stolen!" at.
Ductapemaster said:
This probably isn't the best place for this, but I don't really know where else to ask about it.
A few months ago I was on a trip and I found a MetroPCS phone that was locked. There was very little I could do about figuring out who the owner was (it wasn't anyone's in the group I was in) or trying to unlock the phone (no way!). When I got home, I called up MetroPCS and explained my predicament, but they were surprisingly unhelpful and basically told me I had to take it to the store, and even then they likely couldn't do anything for me or the owner. After a bit of arguing about how ridiculous that is, the support guy ended up essentially telling me to throw out/recycle the phone. Obviously there's a whole other issue here with their support on this issue, but I won't touch that at the moment.
Well, the nearest store is really far from me (over an hour away) and its out of the way from any normal driving I do, so I ended up just throwing the phone in a drawer for a while. I was cleaning up yesterday and I found it again, so I decided to look into this once more. Today I learned about ESN and IMEI blacklisting, and I looked the phone up to see and of course it is blacklisted because it was reported lost.
Is there anything I can do with this thing? I guess I could sell it for parts on eBay or something like that, but I feel weird selling a phone that a lot of potential buyers would yell "stolen!" at.
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Wifi toy for the kids / nieces / nephews / friend ...?
Obviously the phone is a lost cause at this stage, despite your best efforts. Typically there is a way to use a button combo to get into recovery to wipe the phone so the previous user's data and passwords will be removed. How to do so, or if it is possible, depends on the model.
Ductapemaster said:
Today I learned about ESN and IMEI blacklisting, and I looked the phone up to see and of course it is blacklisted because it was reported lost.
Is there anything I can do with this thing? I guess I could sell it for parts on eBay or something like that, but I feel weird selling a phone that a lot of potential buyers would yell "stolen!" at.
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You can sell it, just list it as having a bad ESN/IMEI and "for parts".
If there's a SIM card, you could pop it in a MetroPCS or unlocked GSM phone and it should have the phone number (Settings -> About device -> Status). Call/text the number (from another phone, obviously).