Ok so I dropped my shooter this morning while getting out of my truck to pump gas. I completely forgot it was on my lap. The screen did not brake but the plastic or metal piece around the screen got dented and pushed up a little bit. It does not effect the phones performance in any way. Would this be covered since its only cosmetic? If so I am worried about having them fix it because I still have hboot 1.4 unlocked and s-off. I do not want them to update anything. All I want it for them to fix what's broken and nothing else. Would they take it upon themselves to update it even if I told them not to. I have used the insurance once before but that was only a couple of days after release date so hboot 1.5 didn't exist yet. My phone jumped out of my pocket while I was up in my tower Crane 240ft up. Yeah there was no saving that phone. The guys at bestbuy said they had never seen anything like it. I was kind of proud of my accomplishment and very glad I had the insurance. It paid for itself the very first week.
Sent from my PG86100 using xda premium
Having dealt with best buy insurance a number of times. Yes. Its covered. No, they probably won't actually fix it. They will replace it with a refurbished one and it will take a few days to ship it to you. The refurb will likely have H1.50 or even 1.6... I dunno. I read that a couple people got 1.6
:-\
Well that sucks. Maybe I will try to find someone to fix it for me then. I don't want to deal with all the crap that comes with 1.5 or 1.6. Its definitely worth it for me just to pay to have it done. My insurance has already paid for itself anyway.
Sent from my PG86100 using xda premium
This was a fall from 240ft up. I was expecting much worse.
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Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Damn nice mod. I need to try that one.
Nvm.........
Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I like your screen protector lol
Sent from my PG86100 using xda premium
They will send you a basically brand new phone . Iv already used my best buy black tie protection twice. Both of mine came with 1.3 but that was before 1.5 released. You still have a chance of getting 1.3 or 1.4. Both phones I got were never turned on and it was months after the 1.4 ota and they still had 1.3. Just go get a new phone
Sent from my PG86100 using Tapatalk
Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Rip... lol
Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
That's that gorilla glass, son!
Sent from my PG86100 using xda premium
So I call my local sprint repair store to see how much it would cost to fix my phone. The Guy I talked to told me that they are not set up to fix cosmetic damage. They will only fix it if it effects the performance of the phone. I told him this is not an insurance claim and I am paying out of pocket for the repair. His answer was to take it to a third party to have it fixed. I don't get it, damage is damage. Its not like they are a body shop and need a paint Booth to fix the thing. Well I guess I wont be giving them any of my future business, witch I am sure they could care less about.
Sent from my PG86100 using xda premium
I bought a new 3d from best buy, about a week ago, and it came with 1.4....so happy coming from the super-locked Droid2
Sent from my PG86100 using XDA Premium App
Robert542 said:
So I call my local sprint repair store to see how much it would cost to fix my phone. The Guy I talked to told me that they are not set up to fix cosmetic damage. They will only fix it if it effects the performance of the phone. I told him this is not an insurance claim and I am paying out of pocket for the repair. His answer was to take it to a third party to have it fixed. I don't get it, damage is damage. Its not like they are a body shop and need a paint Booth to fix the thing. Well I guess I wont be giving them any of my future business, witch I am sure they could care less about.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
youre asking a mechanic to do the work of a body shop. cant be upset that they wont do a job theyre not supposed to in the first place
Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Dude.... I just have to ask you..... What kind of shape would your phone have to be in for you to declare that it was in a "much worse" condition than that first picture showed it to be????
On fire, possibly????
Radioactive???
Maybe a phone that had Tourette's Syndrome???
Holy Moly.
(BTW, glad you got insurance to cover that..
It would've gotten old, really quickly, having to keep pulling that monstrosity out of your pocket....)
<<work in progress>>
kellybrf said:
youre asking a mechanic to do the work of a body shop. cant be upset that they wont do a job theyre not supposed to in the first place
Click to expand...
Click to collapse
The store I called is a sprint REPAIR shop.
They REPAIR and sell phones.
Sent from my PG86100 using xda premium
mazook98 said:
Dude.... I just have to ask you..... What kind of shape would your phone have to be in for you to declare that it was in a "much worse" condition than that first picture showed it to be????
On fire, possibly????
Radioactive???
Maybe a phone that had Tourette's Syndrome???
Holy Moly.
(BTW, glad you got insurance to cover that..
It would've gotten old, really quickly, having to keep pulling that monstrosity out of your pocket....)
<<work in progress>>
Click to expand...
Click to collapse
When I say I thought it was going to be in worse shape I meant that I didn't think it was even going to resemble a phone at all.
Sent from my PG86100 using xda premium
Robert542 said:
The store I called is a sprint REPAIR shop.
They REPAIR and sell phones.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
He's right. If you're gonna call yourself a "repair shop", then "repairing things for money" might just be one of the first things you should consider doing.
Just my opinion, of course.
<<work in progress>>
felacio said:
Having dealt with best buy insurance a number of times. Yes. Its covered. No, they probably won't actually fix it. They will replace it with a refurbished one and it will take a few days to ship it to you. The refurb will likely have H1.50 or even 1.6... I dunno. I read that a couple people got 1.6
:-\
Click to expand...
Click to collapse
I thought the whole selling point behind the Black Tie insurance policy was to replace the phone in store with a new or upgraded model and not a refurb/used one if they cannot fix it. Asurion will either send out a new or refurb one after you pay the deductible.
No the selling point is you don't fork out 100$ if u break it however it can take weeks before u get it back
Sent from my PC36100 using xda premium
Robert542 said:
The store I called is a sprint REPAIR shop.
They REPAIR and sell phones.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
sprint does not REPAIR cosmetic damage, hence the analogy. a body shop is a repair shop, but theyre not going to fix a blown engine. a mechanic is a repair shop, but theyre not going to pound out dents for you. you have a cosmetic issue, sprint repairs functional issues. therefore, youre barking up the wrong tree.
Related
I heard someone say there are pre orders, is this true? If so, anyone got a direct link? I can't seem to find it.
Or do you have to actually physically be at the store? If so, that's pretty lame, I'd prefer doing everything online and getting mailed the phone.
Danke
you are going to want to call your sprint store and ask. It still seems to be a store by store case, but YES many stores are taking pre orders. Sprint just hasn't announced it yet.
+1 on Stores or Districts....
My Store is not taking Pre-orders......nor are any others on the island.
Bastards...
I just preordered mine. The guy at the front of the store told me no, so I started playing with the nexus s and the evo 4g. Another rep walked over and I said I came in to preorder the 3d but no dice. He said "yes we are". Sure enough they were. I told him someone may want to let the guy in the front of the store know that. Gotta love customer service . Now I just need a flipping release date.
Sent from my HERO200 using XDA Premium App
Pre-ordered as well. I would say you will have to go in, just because of the $50 GC they give you. Always worth a shot calling though. The one thing I am keeping an eye on is Amazon. They seem to be selling phones pretty cheap. The Nexus 4G is priced at $99 or was yesterday and the Thunderbolt was like $80 cheaper than stores plus no sales tax and should be free shipping. I know it will be hard for me to wait on the phone but $100 difference will be hard as well.
Got my preorder yesterday
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Well I did my pre order and will have both of mine at my front door on the June the 6th, shipping directly from Sprint.... So go pick up yours on Sunday the 5th!
Mikee4fun said:
Well I did my pre order and will have both of mine at my front door on the June the 6th, shipping directly from Sprint.... So go pick up yours on Sunday the 5th!
Click to expand...
Click to collapse
Let me guess, your super secret source that is never wrong told you that?
Mikee4fun said:
Well I did my pre order and will have both of mine at my front door on the June the 6th, shipping directly from Sprint.... So go pick up yours on Sunday the 5th!
Click to expand...
Click to collapse
do you have any proof?
evo on cm7
rrsweet said:
you are going to want to call your sprint store and ask. It still seems to be a store by store case, but YES many stores are taking pre orders. Sprint just hasn't announced it yet.
Click to expand...
Click to collapse
This is true. I still can't preorder mine cause they said "they are not taking preorders until there is an official release date"
Sent from my PC36100 using XDA App
Rolleyes all you want bottom line is that's the read deal. Now go troll somewhere else
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Mikee4fun said:
Rolleyes all you want bottom line is that's the read deal. Now go troll somewhere else
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Where did you hear this from
Sent from my Nexus S 4G using XDA App
From my direct Sprint nationwide account. And since we have over 5000 lines um yay sure I'm sure he is full of ****...... Sarcasm.... I work for a fortune 500 comp and if you see how long I have been here at XDA you should show some respect.
Sent from my PC36100 using Tapatalk
Mikee4fun said:
From my direct Sprint nationwide account. And since we have over 5000 lines um yay sure I'm sure he is full of ****...... Sarcasm.... I work for a fortune 500 comp and if you see how long I have been here at XDA you should show some respect.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
What the hell are you talking about I never said you where full of it just wondering how you got this info
Sent from my Nexus S 4G using XDA App
You should never have to ask for respect to get respect. You can earn it but not by telling someone that you deserve it
Sent from my HERO200 using XDA App
Sorry man not directed at you about the respect issue, it was the other dweeb who posted crap on the last page which that was directed at. No disrespect to you. =)
Sent from my PC36100 using Tapatalk
Mikee4fun said:
Sorry man not directed at you about the respect issue, it was the other dweeb who posted crap on the last page which that was directed at. No disrespect to you. =)
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
ok, thanks for clearing that up and I hope your right bout the phone dropping next weekend
well thats cool
it is a bit hard to believe though with no word from sprint yet.
is there anything you can post to confirm? you would make all the cool blogs lol.
From my direct Sprint nationwide account. And since we have over 5000 lines um yay sure I'm sure he is full of ****...... Sarcasm.... I work for a fortune 500 comp and if you see how long I have been here at XDA you should show some respect.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
So because you work at a fortune 500 company as a custodian cleaning toilets doesn't mean you get respect or how long you have been on xda. ... pissing contests on the internet always make me laugh...and the fact you claim to have a set confirmed release date makes me LOL even more
sent from a dual core jitterbug using XDA look alike app
I would love to post my direct email for my direct Rep but he does not want to get fired
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I have insurance, will this be covered?
Sent from my PG86100 using XDA App
Yes, for $100 deductible.
That's dumb. Any other solutions?
Sent from my PG86100 using XDA App
ewingt22 said:
That's dumb. Any other solutions?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
The only other way is to pay for another one out of pocket or an out of pocket repair.
That's it. Remember, that's not manufacturing defect.
Sent from my PG86100 using Tapatalk
now you know that cases do NOT protect the screen hard lesson learned
pay the deductible and get a new phone
ewingt22 said:
That's dumb. Any other solutions?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Why is that dumb? That's the point of insurance, you pay the deductible to avoid paying 600 bucks for a brand new phone off contract.
The only other solution is to buy a digitizer and lcd off ebay and try to install it yourself. I wouldn't recommend it as you will probably spend close to 100 bucks anyway and nothing is guaranteed to work properly.
I personally would rather pay any amount of many than be given a refurb.
If I buy a new car that fails within a week, I wouldn't expect the dealer to replace it with a used car. May not be a perfect analogy but no way I'm paying almost $100/year, to then have to pay a deductible only to be mailed(slow) a refurb. Insurance is a scam.
tailsthecat3 said:
I personally would rather pay any amount of many than be given a refurb.
If I buy a new car that fails within a week, I wouldn't expect the dealer to replace it with a used car. May not be a perfect analogy but no way I'm paying almost $100/year, to then have to pay a deductible only to be mailed(slow) a refurb. Insurance is a scam.
Click to expand...
Click to collapse
I agree 100% with this and actually argued that very point with sprint one time and was able to get my account/contract reset so that I could purchase a new phone at the discounted new contract price. Took about 6 hours over 2 days on the phone with them. But worth the time to avoid the refurbished phone, deductible, etc. Of course I didn't drop it, but still.
Sent from my PG86100 using xda premium
tailsthecat3 said:
I personally would rather pay any amount of many than be given a refurb.
If I buy a new car that fails within a week, I wouldn't expect the dealer to replace it with a used car. May not be a perfect analogy but no way I'm paying almost $100/year, to then have to pay a deductible only to be mailed(slow) a refurb. Insurance is a scam.
Click to expand...
Click to collapse
most refurbished phones are better than they were to begin with everyone i have ever got was perfect
When i had my og evo I broke the screen in feb of 2011 and they replaced it for free. I broke it again in aug 2011 and they said i ad to pay the deductible. That's how I got my 3d.
If I buy a new car that fails within a week, I wouldn't expect the dealer to replace it with a used car.
Click to expand...
Click to collapse
If you buy a new phone that fails within 30 days, they give you a brand new replacement. After 30 days, your device is considered used.
And that doesn't even really apply to this case anyway, it wasn't a defect, the user dropped it.
your careless with your phone, and think Sprint should give you a free one? How about this, I buy your computer monitor from you, smash it against a wall, then demand you give me another one for free.
sitlet said:
If you buy a new phone that fails within 30 days, they give you a brand new replacement. After 30 days, your device is considered used.
And that doesn't even really apply to this case anyway, it wasn't a defect, the user dropped it.
Click to expand...
Click to collapse
Fourteen days.
And, obviously.
Sent from my PG86100 using xda premium
ewingt22 said:
That's dumb. Any other solutions?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Order replacement glass on eBay for like $20 and fix it yourself. It's not hard at all, just make sure you use the proper tools, caution, some in depth research, and very descriptive tutorial (preferably a video with a step by step text description). Just look around Google, YouTube, RootzWiki, and XDA for more information. If you have any problems finding anything, feel free to PM me and I'll help out as best as I can. Maybe I'll write up a walkthrough for XDA when I have the time.
Sent from an ICS loving Shooter via XDA Premium.
tailsthecat3 said:
Fourteen days.
And, obviously.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
When did it get changed to 14 days? It was 30 days last year as far as I can remember. Damn Sprint....
Excuse me for thinking that if I buy "total equipment protection" (as they call it) I should be able to walk in and have it fixed. I guess I misunderstood the "total protection" part. This is my 3rd shooter (first 2 were defective) and I really just want a different phone.
Sent from my PG86100 using XDA App
ewingt22 said:
Excuse me for thinking that if I buy "total equipment protection" (as they call it) I should be able to walk in and have it fixed. I guess I misunderstood the "total protection" part. This is my 3rd shooter (first 2 were defective) and I really just want a different phone.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Lol how did your break the glass? Did you play hockey with it Sorry...
That sucks man I have never broken the glass on my phone... Sometimes sprint may fix it or a 3rd party store like a sprint store not the main one like the one you went too... Some of the smaller stores may fix it for you.. Just gotta check around... I know some places replace the glass for 50 bucks lol beats 100 for a refurbished unit...
Doesn't cost too much if you know what your doing you can fix it your self... Tho if you have warranty on it I wouldn't pull it apart due to voiding your warranty...
Here is a link from the General section sticky thread. Instructions on how to replace the screen. Hit thanks if I helped.
http://forum.xda-developers.com/showthread.php?t=1165986
ewingt22 said:
That's dumb. Any other solutions?
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
That wasn't dumb, it was a correct answer. That's what u have to pay insurance for a broken phone. I can't see the pic but if its just the screen, my buddy got a screen replacement at a Sprint repair store for 50 bucks. And good luck with ascurion. Their reps are pathetic and rude
Sent from my PG86100 using XDA App
My 3D was stolen at work about 3 weeks ago. Filed an insurance claim with Sprint around 6PM the same day, woke up the next morning around noon (lol morning) and the FedEx guy was there with my phone. It was brand new in the box, not a refurb.
So,
1) Slow shipping? Took 18 hours from order to delivery
2) Refurb? This phone is still pretty new and wasn't an awesome seller, so there aren't a ton of refurbs in the warehouse, they normally just send out new phones
3) Always remember to keep your 3G data turned on, even if there is no connection, no telling when some asshole will walk by and yoink it.
Hope this helps everybody!
Sources: I'm a store manager for Target Mobile
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So my Evo came in the mail today, after I canceled my order after hearing they were being held by customs. Sprint canceled my line, and is processing my refund, they said it should take around 6 days, which is 3 days from now. They must've just sent out all of the packaged Evos. Either way, I don't have a contract with Sprint, and I'm playing with the new Evo here! Anyone on the same boat as me?
joshv06 said:
So my Evo came in the mail today, after I canceled my order after hearing they were being held by customs. Sprint canceled my line, and is processing my refund, they said it should take around 6 days, which is 3 days from now. They must've just sent out all of the packaged Evos. Either way, I don't have a contract with Sprint, and I'm playing with the new Evo here! Anyone on the same boat as me?
Click to expand...
Click to collapse
When I canceled my Sprint order *slaps head* and went with Amazon instead, Sprint told me that in all likelihood they'll probably still ship me my phone. Wish they actually did this to me. I must have canceled it far enough out where they didn't.
I probably would have kept the phone and paid full price if they did.
So are you going to keep the Evo?
purock said:
When I canceled my Sprint order *slaps head* and went with Amazon instead, Sprint told me that in all likelihood they'll probably still ship me my phone. Wish they actually did this to me. I must have canceled it far enough out where they didn't.
I probably would have kept the phone and paid full price if they did.
So are you going to keep the Evo?
Click to expand...
Click to collapse
I guess so, I'm just going to hold onto it and see what happens. Either way, I don't have a contract with them, but still have their phone . It's nice, love the screen!
joshv06 said:
I guess so, I'm just going to hold onto it and see what happens. Either way, I don't have a contract with them, but still have their phone . It's nice, love the screen!
Click to expand...
Click to collapse
And they have your billing info....lol so you'll be paying one way or another
Sent from my SGH-T989 using xda premium
swaze said:
And they have your billing info....lol so you'll be paying one way or another
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Lol are they gonna take 600$+ from my bank for a phone they accidentally shipped out? Anyone in the same boat as me?
joshv06 said:
Lol are they gonna take 600$+ from my bank for a phone they accidentally shipped out? Anyone in the same boat as me?
Click to expand...
Click to collapse
Yes, once it is all sorted out. Unless you got lucky and it just slipped through the cracks.
joshv06 said:
Lol are they gonna take 600$+ from my bank for a phone they accidentally shipped out? Anyone in the same boat as me?
Click to expand...
Click to collapse
Uhh, yes.. I'm not sure if they'll just take it, but you will definitely be billed for it one way or another lpl
Sent from my SPH-D710 using xda premium
joshv06 said:
I guess so, I'm just going to hold onto it and see what happens. Either way, I don't have a contract with them, but still have their phone . It's nice, love the screen!
Click to expand...
Click to collapse
The exact same thing happened to me, and I am staring at this thing knowing it's too good to be true... I tried to find out where sprint covers this scenario in their terms and conditions but couldn't find anything. Also I didn't see any preorder cancellation policy. I'd assume they will find out.
I canceled my order just before the customs fiasco began, same day just a couple hours before the news got out. The girl who helped me said I needed to hold while she verifies the phone hasn't shipped, and she came back saying everything is done my order is canceled.
Sent from my PG86100 using Tapatalk 2
This is the reason that they stopped canceling preorders. Their system is messed up, and even if the order was canceled, the phone would ship. I'd say hold on to it for a while, see what happens
joshv06 said:
Lol are they gonna take 600$+ from my bank for a phone they accidentally shipped out? Anyone in the same boat as me?
Click to expand...
Click to collapse
No, they are gonna take $600 from your bank for the phone that you accidentally didn't ship back to them, lol.
Sent from my cm_tenderloin using XDA
compneo said:
No, they are gonna take $600 from your bank for the phone that you accidentally didn't ship back to them, lol.
Sent from my cm_tenderloin using XDA
Click to expand...
Click to collapse
Pretty much.
Double negative.
compneo said:
No, they are gonna take $600 from your bank for the phone that you accidentally didn't ship back to them, lol.
Sent from my cm_tenderloin using XDA
Click to expand...
Click to collapse
This is exactly what would seem to make sense, but it takes into assumption that they have the right to enforce it. Frankly, Sprint "should" have this right. But that has to be in writing for them to act, no? They must have authorization to withdraw funds from your account to initiate any charge. Without your express consent, they would need to prove that you agreed to terms that allow them to make further charges in given circumstances... i.e. unexpected circumstances causing errors regarding canceled preorders. Terms that hold me responsible, even if the error is neither Sprint's nor my own fault.
I'm not saying that I think this means is clearly have the right to keep the phone and Sprint is screwed because this is a unprecedented issue affecting a very narrow field of customers... and I'm prob gonna have to send it back. I'm saying that I'm trying to do my homework because I know they have to be able to back up taking action regardless if it's their fault or not that I still received it.
And so far, I haven't seen any clauses that this falls into... notice I said "so far" because this "should" be covered somewhere. I wish I knew someone who worked for sprint, like a cs manager or something who would know how this honestly works.
Sent from my PG86100 using Tapatalk 2
The honest thing to do would be to just call Sprint and ask them what they would like you to do with it. I would've refused the delivery from UPS in the first place...Okay I lie, so I would've probably opened it too.
Sent from my EVO using xda premium
If anyone was wondering, I got my 200$ back in my bank, I still have the Evo, and do not have a contract with Sprint. ESN is clean.
joshv06 said:
If anyone was wondering, I got my 200$ back in my bank, I still have the Evo, and do not have a contract with Sprint. ESN is clean.
Click to expand...
Click to collapse
Once they figure out what happened, the ESN probably won't be clean much longer....
joshv06 said:
If anyone was wondering, I got my 200$ back in my bank, I still have the Evo, and do not have a contract with Sprint. ESN is clean.
Click to expand...
Click to collapse
Did you already activate it?
Sent from my PG86100 using Tapatalk 2
joshv06 said:
If anyone was wondering, I got my 200$ back in my bank, I still have the Evo, and do not have a contract with Sprint. ESN is clean.
Click to expand...
Click to collapse
They most likely won't change your card but they can and will bill you for it and when you don't pay they can and will send it to a collection agent dinging your credit.
Sent from my EVO using Tapatalk 2
donatom3 said:
They most likely won't change your card but they can and will bill you for it and when you don't pay they can and will send it to a collection agent dinging your credit.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Agreed. I just saw a news story where 69k was deposited accidentally into some guys account. He spent most of the money and is now in for some serious felony charges. I'm not trying to be a Debbie downer or a sober Salley. But if you try to get away with this without 700 dollars in your account... I wish you the best of luck.
Sprint will just send your info to a collections company. Happend to me when I got a replacement razr with rogers. They sent me the replacement phone and didnt give me return instructions to send the borked phone back. Tried calling them about it and they told me, ''the matter has been forwarded to collections.''
Sent from my SGH-I717R using xda premium
They're going to get their money.....
One way or another.....
I thought this problem was supposed to be resolved with 4.3?
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In my opinion I think it's a hardware issue since if it was software then we would all have it.
Sent from my HTC One using Tapatalk
Yeah the update didn't fix crap. In fact, it made the phone less smooth too.
I also have the same problem. My friend has a One without this problem. When comparing the two phones side by side, there's a huge difference. Mine has a significant amount of pink and purple.
I have the purple hue still and I called tmobile and getting a replacement so I hope it is better.
Sent from my HTC One using XDA Premium 4 mobile app
I have prepaid would I still be able to call in warranty thru tmobile to replace it?
Sent from my HTC One using Tapatalk
horr1blek1tten said:
I have prepaid would I still be able to call in warranty thru tmobile to replace it?
Sent from my HTC One using Tapatalk
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I'm also prepaid. Since I bought mine on Swappa, what they're doing is putting 8 bucks of phone insurance on my account, swapping the phone, then replacing it - but the guy at the store said I might get a refurb, and other than the camera, mine was -new-. I also just spoke with HTC, and they offered to let me send it in for repair, and have just the camera sensor replaced. Can someone who's gotten an insurance replacement recently speak to me here and tell me if I'm better off going with HTC repair, or T-mobile insurance replacement to fix this? I've heard some horror stories about refurbs having yellowed screens - and the screen on mine is really nice and new.
[edited for grammar]
of course it's still there, it was ALWAYS a hardware problem. All you had to do was switch different ROMs to see that, from CM to stock, the purple HUE was always there.
HTC knows this so it put out some bull**** reason that it was software and now claim 4.3 fixes it. I bet you they won't acknowledge it anymore to be able to just avoid the issue...and to think I decided to give HTC another chance. cannot WAIT for Nexus 5.
Is it possible to have this phone replaced through HTC where they send you a replacement first and then you send in your phone later? I can't go a week without having a phone to use.
fightr said:
Is it possible to have this phone replaced through HTC where they send you a replacement first and then you send in your phone later? I can't go a week without having a phone to use.
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Click to collapse
HTC did not offer me that, or a replacement of any kind when I spoke to them the other day about it. All they would do was repair the device if I sent it to them. Admittedly I didn't press them very hard, but still...
I'll probably just take my replacement from T-Mobile insurance, unless someone here tells me it's a horrible idea.
Same here
Sent from my HTC One using XDA Premium 4 mobile app
ahernandez4110 said:
Same here look at my low light picture
Sent from my HTC One using XDA Premium 4 mobile app
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Sent from my HTC One using XDA Premium 4 mobile app
Got a replacement from T-Mobile and they sent me a brand new phone with a FA39.... Serial number! It's night and day with the photo clarity at night, the images are sharper and the blacks are black not pink or in my case with my old One, blue. So it's definitely worth spending 15 min. talking to a tmobile rep to get a replacement, they were very friendly and didn't send me on some pointless factory reset trip.
Sent from my HTC One using xda app-developers app
SuperStar1080 said:
Got a replacement from T-Mobile and they sent me a brand new phone with a FA39.... Serial number! It's night and day with the photo clarity at night, the images are sharper and the blacks are black not pink or in my case with my old One, blue. So it's definitely worth spending 15 min. talking to a tmobile rep to get a replacement, they were very friendly and didn't send me on some pointless factory reset trip.
Sent from my HTC One using xda app-developers app
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Were you still within the return period or something? How did you get a brand new one?
ingenious247 said:
Were you still within the return period or something? How did you get a brand new one?
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Yes I was. Everyone should be. There's a manufacturer warranty of one year. You pay T-Mobile $5 to send it back to HTC and they send you a replacement phone in the mail. Luckily for me they had a new phone in stock and sent me that instead of a return! Make the call it's worth it just tell them you've researched it online and KNOW FOR A FACT it's a hardware issue!
Sent from my HTC One using xda app-developers app
Yeah but I'm not taking my chances with a refurb. My phone is flawless, and my tint isn't as bad as some of these pics I've seen from others.
SuperStar1080 said:
Got a replacement from T-Mobile and they sent me a brand new phone with a FA39.... Serial number! It's night and day with the photo clarity at night, the images are sharper and the blacks are black not pink or in my case with my old One, blue. So it's definitely worth spending 15 min. talking to a tmobile rep to get a replacement, they were very friendly and didn't send me on some pointless factory reset trip.
Sent from my HTC One using xda app-developers app
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Did you also get original HTC box? Can you check on box when was your phone built date. Mine said 04-23-2013
Sent from my HTC One using XDA Premium 4 mobile app
ingenious247 said:
Yeah but I'm not taking my chances with a refurb. My phone is flawless, and my tint isn't as bad as some of these pics I've seen from others.
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No it came in a generic box that ihad to pave my defective unit in to ship back to htc but judging from the serial number it's a new phone. Unfortunately there was dusty underneath the screen and i have another one on the way! hopefully it will be new like this one!
Sent from my HTC One using xda app-developers app
See i thought it was just me.
I didnt have this problem untill i ugraded to 4.3 Now i get this purpleat the bottom of the screen in low light.
My girl is on the same update and hers is clear.
Now mines was clear before the update. Same room same ligthing, the only different is the update on my phone.
So i hope it can be fix in a new update and that its not a hardware problem, because i really dont wanna send in my phone when everything else works great and no screen gap.
SuperStar1080 said:
Yes I was. Everyone should be. There's a manufacturer warranty of one year. You pay T-Mobile $5 to send it back to HTC and they send you a replacement phone in the mail. Luckily for me they had a new phone in stock and sent me that instead of a return! Make the call it's worth it just tell them you've researched it online and KNOW FOR A FACT it's a hardware issue!
Sent from my HTC One using xda app-developers app
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Hey Superstar, just confused. Did you reach to T-Mobile customer service for your replacement or HTC customer service?
Thanks.
Sent from my HTC One using Tapatalk 4
I work for a sprint repair center and we noticed the other day that people coming in with issues with their phone and needed replacements that we had the option to give them an HTC one!! We thought at first it was because the evo lte was on backorder but it's not. It gives us the option of either or. So hey if any of you guys want to take advantage of this free upgrade with insurance then get your Ass to a repair center!!
Edit: btw this does not effect your upgrade or contract it acts as a simple swap
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tsdeaton said:
I work for a sprint repair center and we noticed the other day that people coming in with issues with their phone and needed replacements that we had the option to give them an HTC one!! We thought at first it was because the evo lte was on backorder but it's not. It gives us the option of either or. So hey if any of you guys want to take advantage of this free upgrade with insurance then get your Ass to a repair center!!
I'll post a picture in a bit with proof
Edit: btw this does not effect your upgrade or contract it acts as a simple swap
Sent from my HTCONE using Tapatalk
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That's awesome. What if I'm on Ting?
andrew378 said:
That's awesome. What if I'm on Ting?
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I'm not sure.. you can try calling their tech support and asking if that is an option.
Sent from my HTCONE using Tapatalk
lol should i regret not getting insurance...
Dang, I missed the boat on this. Sprint told me if I paid the $50 deductible, they'd give me a replacement. I did a free replacement through BB black tie instead hoping to get a voucher. Got a refurb instead.
Sent from my EVO using xda app-developers app
damnitdave said:
lol should i regret not getting insurance...
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As long as there is no physical or water damage to your device you can get it for $50. But act quick because I believe that will be going up for all non-insurance replacements on the 8th to $75
Sent from my HTCONE using Tapatalk
What if there is physical damage? I have a hairline crack on my screen...mind you I have a Seidio Convert Rugged case (sat at an odd angle and somehow did the impossible)
Would I be able to do the same?
tsdeaton said:
I work for a sprint repair center and we noticed the other day that people coming in with issues with their phone and needed replacements that we had the option to give them an HTC one!! We thought at first it was because the evo lte was on backorder but it's not. It gives us the option of either or. So hey if any of you guys want to take advantage of this free upgrade with insurance then get your Ass to a repair center!!
I'll post a picture in a bit with proof
Edit: btw this does not effect your upgrade or contract it acts as a simple swap
Sent from my HTCONE using Tapatalk
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Click to collapse
Time to brick my phone.
Sent from my EVO using xda premium
MFOsaka said:
What if there is physical damage? I have a hairline crack on my screen...mind you I have a Seidio Convert Rugged case (sat at an odd angle and somehow did the impossible)
Would I be able to do the same?
Click to expand...
Click to collapse
If the crack is less than an inch then you can replace
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Is it just through sprint? I have sprint insurance and radioshack insurance .
Sent from my EVO using xda app-developers app
Does anything actually have to be wrong with the phone or can I just take it in.. If not I can break it some how..
Is this threw asurion? If it is, isn't the deductible $150 because it's a "premium" device? Still $150 for a HTC One is pretty damn good.
Edit: 8th hour at work, reading comprehension at low levels. Lol.
Gonna go to the main store in my town since they have a repair center, after a "failed" hboot update
Sent from my EVO using XDA Premium 4 mobile app
hondafreak513 said:
Does anything actually have to be wrong with the phone or can I just take it in.. If not I can break it some how..
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LoL just remember the One does not have a SD slot!
Has anyone traded in their phone yet and received a One? Please share your experience!
tsdeaton said:
If the crack is less than an inch then you can replace
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I may be SOL then. The crack I have is a single line from the back button to just about an half inch above the recent apps button. Who knows though? I've always believed a sturdy case would protect me (had the same case for my OG EVO and that was flawless), but I guess not. I could call in and try tmrw morning. I have TEP insurance.
I'm waiting for a replacement right now. They said my EVO will be here Friday. No talk of the one or of being on back order.
Sent from my EVO using XDA Premium 4 mobile app
Natodu said:
I'm waiting for a replacement right now. They said my EVO will be here Friday. No talk of the one or of being on back order.
Sent from my EVO using XDA Premium 4 mobile app
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So they're giving you an Evo to replace your Evo and not a One, correct?
Is this only for the EVOLTE, I still have my OG EVO, it's in perfect shape. I'll give it up, I like the LTE, has an sd slot!
Sent from my EVO using xda app-developers app
Correct. They did not mention the one. Not to bash og post but it may just be in your area. They were taking evo phones for trade left and right when the one came out. I'm sure refurbs are in supply.
Sent from my EVO using XDA Premium 4 mobile app
Might've been limited to certain areas. Ugh. Did you ask? I remember having to do the same with my gf's Thunderbolt. Was so butt of a phone that Verizon (or at least Asurion) eventually upgraded it to a Rezound. After I asked though.