Free replacement to the HTC one - Sprint HTC EVO 4G LTE

I work for a sprint repair center and we noticed the other day that people coming in with issues with their phone and needed replacements that we had the option to give them an HTC one!! We thought at first it was because the evo lte was on backorder but it's not. It gives us the option of either or. So hey if any of you guys want to take advantage of this free upgrade with insurance then get your Ass to a repair center!!
Edit: btw this does not effect your upgrade or contract it acts as a simple swap
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tsdeaton said:
I work for a sprint repair center and we noticed the other day that people coming in with issues with their phone and needed replacements that we had the option to give them an HTC one!! We thought at first it was because the evo lte was on backorder but it's not. It gives us the option of either or. So hey if any of you guys want to take advantage of this free upgrade with insurance then get your Ass to a repair center!!
I'll post a picture in a bit with proof
Edit: btw this does not effect your upgrade or contract it acts as a simple swap
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
That's awesome. What if I'm on Ting?

andrew378 said:
That's awesome. What if I'm on Ting?
Click to expand...
Click to collapse
I'm not sure.. you can try calling their tech support and asking if that is an option.
Sent from my HTCONE using Tapatalk

lol should i regret not getting insurance...

Dang, I missed the boat on this. Sprint told me if I paid the $50 deductible, they'd give me a replacement. I did a free replacement through BB black tie instead hoping to get a voucher. Got a refurb instead.
Sent from my EVO using xda app-developers app

damnitdave said:
lol should i regret not getting insurance...
Click to expand...
Click to collapse
As long as there is no physical or water damage to your device you can get it for $50. But act quick because I believe that will be going up for all non-insurance replacements on the 8th to $75
Sent from my HTCONE using Tapatalk

What if there is physical damage? I have a hairline crack on my screen...mind you I have a Seidio Convert Rugged case (sat at an odd angle and somehow did the impossible)
Would I be able to do the same?

tsdeaton said:
I work for a sprint repair center and we noticed the other day that people coming in with issues with their phone and needed replacements that we had the option to give them an HTC one!! We thought at first it was because the evo lte was on backorder but it's not. It gives us the option of either or. So hey if any of you guys want to take advantage of this free upgrade with insurance then get your Ass to a repair center!!
I'll post a picture in a bit with proof
Edit: btw this does not effect your upgrade or contract it acts as a simple swap
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
Time to brick my phone.
Sent from my EVO using xda premium

MFOsaka said:
What if there is physical damage? I have a hairline crack on my screen...mind you I have a Seidio Convert Rugged case (sat at an odd angle and somehow did the impossible)
Would I be able to do the same?
Click to expand...
Click to collapse
If the crack is less than an inch then you can replace
Sent from my HTCONE using Tapatalk

Is it just through sprint? I have sprint insurance and radioshack insurance .
Sent from my EVO using xda app-developers app

Does anything actually have to be wrong with the phone or can I just take it in.. If not I can break it some how..

Is this threw asurion? If it is, isn't the deductible $150 because it's a "premium" device? Still $150 for a HTC One is pretty damn good.
Edit: 8th hour at work, reading comprehension at low levels. Lol.
Gonna go to the main store in my town since they have a repair center, after a "failed" hboot update
Sent from my EVO using XDA Premium 4 mobile app

hondafreak513 said:
Does anything actually have to be wrong with the phone or can I just take it in.. If not I can break it some how..
Click to expand...
Click to collapse
LoL just remember the One does not have a SD slot!

Has anyone traded in their phone yet and received a One? Please share your experience!

tsdeaton said:
If the crack is less than an inch then you can replace
Sent from my HTCONE using Tapatalk
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Click to collapse
I may be SOL then. The crack I have is a single line from the back button to just about an half inch above the recent apps button. Who knows though? I've always believed a sturdy case would protect me (had the same case for my OG EVO and that was flawless), but I guess not. I could call in and try tmrw morning. I have TEP insurance.

I'm waiting for a replacement right now. They said my EVO will be here Friday. No talk of the one or of being on back order.
Sent from my EVO using XDA Premium 4 mobile app

Natodu said:
I'm waiting for a replacement right now. They said my EVO will be here Friday. No talk of the one or of being on back order.
Sent from my EVO using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So they're giving you an Evo to replace your Evo and not a One, correct?

Is this only for the EVOLTE, I still have my OG EVO, it's in perfect shape. I'll give it up, I like the LTE, has an sd slot!
Sent from my EVO using xda app-developers app

Correct. They did not mention the one. Not to bash og post but it may just be in your area. They were taking evo phones for trade left and right when the one came out. I'm sure refurbs are in supply.
Sent from my EVO using XDA Premium 4 mobile app

Might've been limited to certain areas. Ugh. Did you ask? I remember having to do the same with my gf's Thunderbolt. Was so butt of a phone that Verizon (or at least Asurion) eventually upgraded it to a Rezound. After I asked though.

Related

Sprint pre orders?

I heard someone say there are pre orders, is this true? If so, anyone got a direct link? I can't seem to find it.
Or do you have to actually physically be at the store? If so, that's pretty lame, I'd prefer doing everything online and getting mailed the phone.
Danke
you are going to want to call your sprint store and ask. It still seems to be a store by store case, but YES many stores are taking pre orders. Sprint just hasn't announced it yet.
+1 on Stores or Districts....
My Store is not taking Pre-orders......nor are any others on the island.
Bastards...
I just preordered mine. The guy at the front of the store told me no, so I started playing with the nexus s and the evo 4g. Another rep walked over and I said I came in to preorder the 3d but no dice. He said "yes we are". Sure enough they were. I told him someone may want to let the guy in the front of the store know that. Gotta love customer service . Now I just need a flipping release date.
Sent from my HERO200 using XDA Premium App
Pre-ordered as well. I would say you will have to go in, just because of the $50 GC they give you. Always worth a shot calling though. The one thing I am keeping an eye on is Amazon. They seem to be selling phones pretty cheap. The Nexus 4G is priced at $99 or was yesterday and the Thunderbolt was like $80 cheaper than stores plus no sales tax and should be free shipping. I know it will be hard for me to wait on the phone but $100 difference will be hard as well.
Got my preorder yesterday
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Well I did my pre order and will have both of mine at my front door on the June the 6th, shipping directly from Sprint.... So go pick up yours on Sunday the 5th!
Mikee4fun said:
Well I did my pre order and will have both of mine at my front door on the June the 6th, shipping directly from Sprint.... So go pick up yours on Sunday the 5th!
Click to expand...
Click to collapse
Let me guess, your super secret source that is never wrong told you that?
Mikee4fun said:
Well I did my pre order and will have both of mine at my front door on the June the 6th, shipping directly from Sprint.... So go pick up yours on Sunday the 5th!
Click to expand...
Click to collapse
do you have any proof?
evo on cm7
rrsweet said:
you are going to want to call your sprint store and ask. It still seems to be a store by store case, but YES many stores are taking pre orders. Sprint just hasn't announced it yet.
Click to expand...
Click to collapse
This is true. I still can't preorder mine cause they said "they are not taking preorders until there is an official release date"
Sent from my PC36100 using XDA App
Rolleyes all you want bottom line is that's the read deal. Now go troll somewhere else
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Mikee4fun said:
Rolleyes all you want bottom line is that's the read deal. Now go troll somewhere else
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Where did you hear this from
Sent from my Nexus S 4G using XDA App
From my direct Sprint nationwide account. And since we have over 5000 lines um yay sure I'm sure he is full of ****...... Sarcasm.... I work for a fortune 500 comp and if you see how long I have been here at XDA you should show some respect.
Sent from my PC36100 using Tapatalk
Mikee4fun said:
From my direct Sprint nationwide account. And since we have over 5000 lines um yay sure I'm sure he is full of ****...... Sarcasm.... I work for a fortune 500 comp and if you see how long I have been here at XDA you should show some respect.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
What the hell are you talking about I never said you where full of it just wondering how you got this info
Sent from my Nexus S 4G using XDA App
You should never have to ask for respect to get respect. You can earn it but not by telling someone that you deserve it
Sent from my HERO200 using XDA App
Sorry man not directed at you about the respect issue, it was the other dweeb who posted crap on the last page which that was directed at. No disrespect to you. =)
Sent from my PC36100 using Tapatalk
Mikee4fun said:
Sorry man not directed at you about the respect issue, it was the other dweeb who posted crap on the last page which that was directed at. No disrespect to you. =)
Sent from my PC36100 using Tapatalk
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ok, thanks for clearing that up and I hope your right bout the phone dropping next weekend
well thats cool
it is a bit hard to believe though with no word from sprint yet.
is there anything you can post to confirm? you would make all the cool blogs lol.
From my direct Sprint nationwide account. And since we have over 5000 lines um yay sure I'm sure he is full of ****...... Sarcasm.... I work for a fortune 500 comp and if you see how long I have been here at XDA you should show some respect.
Sent from my PC36100 using Tapatalk
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So because you work at a fortune 500 company as a custodian cleaning toilets doesn't mean you get respect or how long you have been on xda. ... pissing contests on the internet always make me laugh...and the fact you claim to have a set confirmed release date makes me LOL even more
sent from a dual core jitterbug using XDA look alike app
I would love to post my direct email for my direct Rep but he does not want to get fired

EVO 3D DRASTIC price drop

Wassup with that? Am I the only one who finds it sketchy? Is the EVO3d filled with more bugs and problems than we orginally knew? Maybe I'm just paranoid
Sent from my PG86100 using xda premium
What? Photon is already $99 on contract (I think for new customers only).
What are u talking about says 199.99 on sprints site
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ckoadiyn said:
What are u talking about says 199.99 on sprints site
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Click to collapse
It is supposed to be on wirefly.com but I was only able to see it for 50. ?
Sent from my PG86100 using XDA App
They're about to release some new phones
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ckoadiyn said:
What are u talking about says 199.99 on sprints site
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Same here.
Places like Amazon, Wirefly & Best Buy will drop the price for any phone. New & Old, indiscriminately.
Sent from my BEASTO 3D using XDA Premium App
Ahhh I paid 199 less than 3 weeks ago from Wirefly. Wish I would have known:-/
Sent from my EVO 3D using XDA App
jenna728 said:
Ahhh I paid 199 less than 3 weeks ago from Wirefly. Wish I would have known:-/
Sent from my EVO 3D using XDA App
Click to expand...
Click to collapse
I paid 144$ a month ago on amazon lol
boostedjti said:
I paid 144$ a month ago on amazon lol
Click to expand...
Click to collapse
I originally ordered from Amazon but my order got delayed like 7 times so I cancelled and ordered from Wirefly. I actually paid 179. But $49 that's crazy, I definitely would have waited if I knew I would save that much lol
Sent from my EVO 3D using XDA App
I paid $30 for Best Buy's buy-back program and I always manage to find a way to get full-upgrade pricing, so, all of these numbers are meanings and pretty much not based on reality, especially to me. I'll be getting my SGS2 (unless the NexusPrime info is dropped so on) for -$150. So I'll be able to get whatever the hottest phone is, get the buyback option, an otterbox and pay off my bill. Then call and tell them to remove the activation fee and complain about the terrible signal quality all over town (it's true) and then get a $25 inconvenience fee...Sprint also has at least 1 material contract change a year (and sadly I suspect many more coming...much more serious ones) so that also adds another chance for a free phone with all the options in a couple months.
...I would prefer to not do that last part, Sprint really needs to get their **** together. I'm still considering jumping to T-mobile if this merger actually (but doubtfully) gets stopped. If jumping to T-Mobile might give your customers a moar barz you've really gotta get your **** together.
rruss said:
Wassup with that? Am I the only one who finds it sketchy? Is the EVO3d filled with more bugs and problems than we orginally knew? Maybe I'm just paranoid
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
yes, the phone has so many bugs/problems that i have never had a single one of them.
t3project said:
yes, the phone has so many bugs/problems that i have never had a single one of them.
Click to expand...
Click to collapse
I'm still on my first Evo.
My "DU4L C0R3 SH00T3R" shot you down in 3D! -Security Off-
Technology drops in price after a few months???? Call the press!! Everyone should beware!!!
/sarcasm
But really, technology is advancing so fast that yes, our phones will be out of date soon. It's no big surprise that they'd make it cheaper in certain places.
xHausx said:
They're about to release some new phones
Sent from my PG86100 using XDA Premium App[/QUOTE
Man the at the rate phones are being churned out these days we gonna have those hologram communicators from star wars in like 3 years
Sent from my PG86100 using xda premium
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Click to collapse
rruss said:
xHausx said:
They're about to release some new phones
Sent from my PG86100 using XDA Premium App[/QUOTE
Man the at the rate phones are being churned out these days we gonna have those hologram communicators from star wars in like 3 years
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
and we still won't have smooth scrolling lol
Click to expand...
Click to collapse
rruss said:
Wassup with that? Am I the only one who finds it sketchy? Is the EVO3d filled with more bugs and problems than we orginally knew? Maybe I'm just paranoid
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Evo 3d phone has dropped drastically, the LG thrill is 29 bucks in some places
Sent from my PG86100 using XDA App
rruss said:
Wassup with that?
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Bestbuy Black Tie Insurance

Ok so I dropped my shooter this morning while getting out of my truck to pump gas. I completely forgot it was on my lap. The screen did not brake but the plastic or metal piece around the screen got dented and pushed up a little bit. It does not effect the phones performance in any way. Would this be covered since its only cosmetic? If so I am worried about having them fix it because I still have hboot 1.4 unlocked and s-off. I do not want them to update anything. All I want it for them to fix what's broken and nothing else. Would they take it upon themselves to update it even if I told them not to. I have used the insurance once before but that was only a couple of days after release date so hboot 1.5 didn't exist yet. My phone jumped out of my pocket while I was up in my tower Crane 240ft up. Yeah there was no saving that phone. The guys at bestbuy said they had never seen anything like it. I was kind of proud of my accomplishment and very glad I had the insurance. It paid for itself the very first week.
Sent from my PG86100 using xda premium
Having dealt with best buy insurance a number of times. Yes. Its covered. No, they probably won't actually fix it. They will replace it with a refurbished one and it will take a few days to ship it to you. The refurb will likely have H1.50 or even 1.6... I dunno. I read that a couple people got 1.6
:-\
Well that sucks. Maybe I will try to find someone to fix it for me then. I don't want to deal with all the crap that comes with 1.5 or 1.6. Its definitely worth it for me just to pay to have it done. My insurance has already paid for itself anyway.
Sent from my PG86100 using xda premium
This was a fall from 240ft up. I was expecting much worse.
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Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Damn nice mod. I need to try that one.
Nvm.........
Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I like your screen protector lol
Sent from my PG86100 using xda premium
They will send you a basically brand new phone . Iv already used my best buy black tie protection twice. Both of mine came with 1.3 but that was before 1.5 released. You still have a chance of getting 1.3 or 1.4. Both phones I got were never turned on and it was months after the 1.4 ota and they still had 1.3. Just go get a new phone
Sent from my PG86100 using Tapatalk
Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Rip... lol
Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
That's that gorilla glass, son!
Sent from my PG86100 using xda premium
So I call my local sprint repair store to see how much it would cost to fix my phone. The Guy I talked to told me that they are not set up to fix cosmetic damage. They will only fix it if it effects the performance of the phone. I told him this is not an insurance claim and I am paying out of pocket for the repair. His answer was to take it to a third party to have it fixed. I don't get it, damage is damage. Its not like they are a body shop and need a paint Booth to fix the thing. Well I guess I wont be giving them any of my future business, witch I am sure they could care less about.
Sent from my PG86100 using xda premium
I bought a new 3d from best buy, about a week ago, and it came with 1.4....so happy coming from the super-locked Droid2
Sent from my PG86100 using XDA Premium App
Robert542 said:
So I call my local sprint repair store to see how much it would cost to fix my phone. The Guy I talked to told me that they are not set up to fix cosmetic damage. They will only fix it if it effects the performance of the phone. I told him this is not an insurance claim and I am paying out of pocket for the repair. His answer was to take it to a third party to have it fixed. I don't get it, damage is damage. Its not like they are a body shop and need a paint Booth to fix the thing. Well I guess I wont be giving them any of my future business, witch I am sure they could care less about.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
youre asking a mechanic to do the work of a body shop. cant be upset that they wont do a job theyre not supposed to in the first place
Robert542 said:
This was a fall from 240ft up. I was expecting much worse.
View attachment 778298View attachment 778299
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
Dude.... I just have to ask you..... What kind of shape would your phone have to be in for you to declare that it was in a "much worse" condition than that first picture showed it to be????
On fire, possibly????
Radioactive???
Maybe a phone that had Tourette's Syndrome???
Holy Moly.
(BTW, glad you got insurance to cover that..
It would've gotten old, really quickly, having to keep pulling that monstrosity out of your pocket....)
<<work in progress>>
kellybrf said:
youre asking a mechanic to do the work of a body shop. cant be upset that they wont do a job theyre not supposed to in the first place
Click to expand...
Click to collapse
The store I called is a sprint REPAIR shop.
They REPAIR and sell phones.
Sent from my PG86100 using xda premium
mazook98 said:
Dude.... I just have to ask you..... What kind of shape would your phone have to be in for you to declare that it was in a "much worse" condition than that first picture showed it to be????
On fire, possibly????
Radioactive???
Maybe a phone that had Tourette's Syndrome???
Holy Moly.
(BTW, glad you got insurance to cover that..
It would've gotten old, really quickly, having to keep pulling that monstrosity out of your pocket....)
<<work in progress>>
Click to expand...
Click to collapse
When I say I thought it was going to be in worse shape I meant that I didn't think it was even going to resemble a phone at all.
Sent from my PG86100 using xda premium
Robert542 said:
The store I called is a sprint REPAIR shop.
They REPAIR and sell phones.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
He's right. If you're gonna call yourself a "repair shop", then "repairing things for money" might just be one of the first things you should consider doing.
Just my opinion, of course.
<<work in progress>>
felacio said:
Having dealt with best buy insurance a number of times. Yes. Its covered. No, they probably won't actually fix it. They will replace it with a refurbished one and it will take a few days to ship it to you. The refurb will likely have H1.50 or even 1.6... I dunno. I read that a couple people got 1.6
:-\
Click to expand...
Click to collapse
I thought the whole selling point behind the Black Tie insurance policy was to replace the phone in store with a new or upgraded model and not a refurb/used one if they cannot fix it. Asurion will either send out a new or refurb one after you pay the deductible.
No the selling point is you don't fork out 100$ if u break it however it can take weeks before u get it back
Sent from my PC36100 using xda premium
Robert542 said:
The store I called is a sprint REPAIR shop.
They REPAIR and sell phones.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
sprint does not REPAIR cosmetic damage, hence the analogy. a body shop is a repair shop, but theyre not going to fix a blown engine. a mechanic is a repair shop, but theyre not going to pound out dents for you. you have a cosmetic issue, sprint repairs functional issues. therefore, youre barking up the wrong tree.

Fu$% sprint HTC EVO LTE 99.00 online

I'm PISSED. Sg3 still same price basterds
Sent from my EVO using xda app-developers app
Go ***** and moan here http://community.sprint.com/baw/index.jspa
We got other things to ***** about around these parts.
Sent from my EVO using xda premium
Name of the game bro. You ever watch vehicle prices? Led tv prices? Everything drops in price as time goes on. What was hot yesterday is not today. And actually if you really wanna ***** and moan, the gs3 is free on 2 year plan with sprint on black Friday. O.M.G. those bastards!
Sent from my EVO
jraz305 said:
I'm PISSED. Sg3 still same price basterds
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
That's just paying to be popular
Jesus christ I didn't expect this place to be ridden with memetic crap.
AnonSVN said:
Jesus christ I didn't expect this place to be ridden with memetic crap.
Click to expand...
Click to collapse
Please refer to my previous post...
epic4gt said:
That's just paying to be popular
Click to expand...
Click to collapse
yep. well sorta.. I wanted my EVO because of the new 4g lte speed that was coming out after the release. But that turned to months of waiting and still stuck @3g service. I should have waited until the actual service came out then gotten the phone....
But i do love my phone... and even more that i modded it...
Still have S-on and cant figure to take it off .. Loving BlueBerry....
Now 19.99.... -_____-
Sent from my EVO using xda app-developers app
Not sure what happened to my previous post, but...
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^^^^^^^^hahahahahaha^^^^^^^^^^^^^
hurled from my AOKP'd Evo LTE. Enjoy.
I'm pissed evo lte crapp data basterds %$&%&*++*$#$%&
Sent from my xda app- which is developed app
I got my evo for 99$ at best buy. Plus no deductible insurance.
Sent from my EVO using xda app-developers app
mbaseball3 said:
Name of the game bro. You ever watch vehicle prices? Led tv prices? Everything drops in price as time goes on. What was hot yesterday is not today. And actually if you really wanna ***** and moan, the gs3 is free on 2 year plan with sprint on black Friday. O.M.G. those bastards!
Sent from my EVO
Click to expand...
Click to collapse
Where did you see that?
Sent from my SPH-L710 using Tapatalk 2
I got my evlte at bestbuy for $99 do you hate me too?
Sent from my EVO using xda app-developers app
$19.99 as a new individual line, or $79.99 as an upgrade from Amazon Wireless.
BoomerEvo said:
$19.99 as a new individual line, or $79.99 as an upgrade from Amazon Wireless.
Click to expand...
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Great Price for a new line
Sent from my EVO LTE using xda-developers app
Got my LTE for free at Best Buy after $50 pre-order rebate, $50 upgrade rebate, and $100 trade for one of my OG evo's. Should have waited for the S3 or better yet the Note 2 but I couldn't pass up a free phone.
jraz305 said:
I'm PISSED. Sg3 still same price basterds
Sent from my EVO using xda app-developers app
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I picked up my EVO 4G LTE on the 1st weekend it was out for $99 at a sprint store. I got a killer deal and some discounts and my old EVO was not even ready for a full upgrade at the time. Sold my old Evo on ebay for about $75 so I walked away with a steal.
Got to know how to shop and deal these days, I'm afraid.
lol I paid $55 USD at launch for an existing line at Best Buy.
i paid 230 preordered from sprint
i dont regret a penny
but i learned my lesson, wait 4 to 5 months for it to drop 60% in price lol

Pink hue in low light pics still there

I thought this problem was supposed to be resolved with 4.3?
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Sent from my HTC One using Tapatalk
In my opinion I think it's a hardware issue since if it was software then we would all have it.
Sent from my HTC One using Tapatalk
Yeah the update didn't fix crap. In fact, it made the phone less smooth too.
I also have the same problem. My friend has a One without this problem. When comparing the two phones side by side, there's a huge difference. Mine has a significant amount of pink and purple.
I have the purple hue still and I called tmobile and getting a replacement so I hope it is better.
Sent from my HTC One using XDA Premium 4 mobile app
I have prepaid would I still be able to call in warranty thru tmobile to replace it?
Sent from my HTC One using Tapatalk
horr1blek1tten said:
I have prepaid would I still be able to call in warranty thru tmobile to replace it?
Sent from my HTC One using Tapatalk
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I'm also prepaid. Since I bought mine on Swappa, what they're doing is putting 8 bucks of phone insurance on my account, swapping the phone, then replacing it - but the guy at the store said I might get a refurb, and other than the camera, mine was -new-. I also just spoke with HTC, and they offered to let me send it in for repair, and have just the camera sensor replaced. Can someone who's gotten an insurance replacement recently speak to me here and tell me if I'm better off going with HTC repair, or T-mobile insurance replacement to fix this? I've heard some horror stories about refurbs having yellowed screens - and the screen on mine is really nice and new.
[edited for grammar]
of course it's still there, it was ALWAYS a hardware problem. All you had to do was switch different ROMs to see that, from CM to stock, the purple HUE was always there.
HTC knows this so it put out some bull**** reason that it was software and now claim 4.3 fixes it. I bet you they won't acknowledge it anymore to be able to just avoid the issue...and to think I decided to give HTC another chance. cannot WAIT for Nexus 5.
Is it possible to have this phone replaced through HTC where they send you a replacement first and then you send in your phone later? I can't go a week without having a phone to use.
fightr said:
Is it possible to have this phone replaced through HTC where they send you a replacement first and then you send in your phone later? I can't go a week without having a phone to use.
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Click to collapse
HTC did not offer me that, or a replacement of any kind when I spoke to them the other day about it. All they would do was repair the device if I sent it to them. Admittedly I didn't press them very hard, but still...
I'll probably just take my replacement from T-Mobile insurance, unless someone here tells me it's a horrible idea.
Same here
Sent from my HTC One using XDA Premium 4 mobile app
ahernandez4110 said:
Same here look at my low light picture
Sent from my HTC One using XDA Premium 4 mobile app
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Sent from my HTC One using XDA Premium 4 mobile app
Got a replacement from T-Mobile and they sent me a brand new phone with a FA39.... Serial number! It's night and day with the photo clarity at night, the images are sharper and the blacks are black not pink or in my case with my old One, blue. So it's definitely worth spending 15 min. talking to a tmobile rep to get a replacement, they were very friendly and didn't send me on some pointless factory reset trip.
Sent from my HTC One using xda app-developers app
SuperStar1080 said:
Got a replacement from T-Mobile and they sent me a brand new phone with a FA39.... Serial number! It's night and day with the photo clarity at night, the images are sharper and the blacks are black not pink or in my case with my old One, blue. So it's definitely worth spending 15 min. talking to a tmobile rep to get a replacement, they were very friendly and didn't send me on some pointless factory reset trip.
Sent from my HTC One using xda app-developers app
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Were you still within the return period or something? How did you get a brand new one?
ingenious247 said:
Were you still within the return period or something? How did you get a brand new one?
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Yes I was. Everyone should be. There's a manufacturer warranty of one year. You pay T-Mobile $5 to send it back to HTC and they send you a replacement phone in the mail. Luckily for me they had a new phone in stock and sent me that instead of a return! Make the call it's worth it just tell them you've researched it online and KNOW FOR A FACT it's a hardware issue!
Sent from my HTC One using xda app-developers app
Yeah but I'm not taking my chances with a refurb. My phone is flawless, and my tint isn't as bad as some of these pics I've seen from others.
SuperStar1080 said:
Got a replacement from T-Mobile and they sent me a brand new phone with a FA39.... Serial number! It's night and day with the photo clarity at night, the images are sharper and the blacks are black not pink or in my case with my old One, blue. So it's definitely worth spending 15 min. talking to a tmobile rep to get a replacement, they were very friendly and didn't send me on some pointless factory reset trip.
Sent from my HTC One using xda app-developers app
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Did you also get original HTC box? Can you check on box when was your phone built date. Mine said 04-23-2013
Sent from my HTC One using XDA Premium 4 mobile app
ingenious247 said:
Yeah but I'm not taking my chances with a refurb. My phone is flawless, and my tint isn't as bad as some of these pics I've seen from others.
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No it came in a generic box that ihad to pave my defective unit in to ship back to htc but judging from the serial number it's a new phone. Unfortunately there was dusty underneath the screen and i have another one on the way! hopefully it will be new like this one!
Sent from my HTC One using xda app-developers app
See i thought it was just me.
I didnt have this problem untill i ugraded to 4.3 Now i get this purpleat the bottom of the screen in low light.
My girl is on the same update and hers is clear.
Now mines was clear before the update. Same room same ligthing, the only different is the update on my phone.
So i hope it can be fix in a new update and that its not a hardware problem, because i really dont wanna send in my phone when everything else works great and no screen gap.
SuperStar1080 said:
Yes I was. Everyone should be. There's a manufacturer warranty of one year. You pay T-Mobile $5 to send it back to HTC and they send you a replacement phone in the mail. Luckily for me they had a new phone in stock and sent me that instead of a return! Make the call it's worth it just tell them you've researched it online and KNOW FOR A FACT it's a hardware issue!
Sent from my HTC One using xda app-developers app
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Hey Superstar, just confused. Did you reach to T-Mobile customer service for your replacement or HTC customer service?
Thanks.
Sent from my HTC One using Tapatalk 4

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