Will Asurion replace a phone they just sent me? - Thunderbolt Q&A, Help & Troubleshooting

Well the subject says it all. I got my TB about two weeks ago from Asurion. I put a screen protector and I noticed this little bubble in the middle of the screen. I first thought it was the screen protector and a little air bubble. But when I gently touch it, it like disorients that part of the screen a little and if I touch the screen near that area, a little disorientation happens where or around that annoying bubble. Could it be the screen protector? Or is it that Asurion sent me a not so good refurbished phone? if so will they replace it without hassle? :/

xXJay_RXx said:
Well the subject says it all. I got my TB about two weeks ago from Asurion. I put a screen protector and I noticed this little bubble in the middle of the screen. I first thought it was the screen protector and a little air bubble. But when I gently touch it, it like disorients that part of the screen a little and if I touch the screen near that area, a little disorientation happens where or around that annoying bubble. Could it be the screen protector? Or is it that Asurion sent me a not so good refurbished phone? if so will they replace it without hassle? :/
Click to expand...
Click to collapse
call them. they are the ones that will tell you for sure

Yea I know they will tell me the answer. Did some drinking last night so my mind wasnt 100% when I was typing this out. Thanks for responding tho
Sent from my HTC Mecha using Tapatalk

Keep in mind you can only make 2 claims in a 12 month period.

You could only make 2 claims but if they send you a bad phone It's not your fault so it doesn't count as a 2nd phone. I gotten up to 3 bad phones from them (the hd2) remember most of those phones are refurbished & you only have about 15days to let them know they send you a bad phone.
Sent from my HTC Sensation Z710e using xda premium

jdep1 said:
You could only make 2 claims but if they send you a bad phone It's not your fault so it doesn't count as a 2nd phone. I gotten up to 3 bad phones from them (the hd2) remember most of those phones are refurbished & you only have about 15days to let them know they send you a bad phone.
Sent from my HTC Sensation Z710e using xda premium
Click to expand...
Click to collapse
Thanks thats what I wanted to know. Theyll be sending me another one tomorrow
this Thunderbolt has been Infected with a Virus for all Eternity

Related

HTC Amaze, i want your personal opinion

just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Xcor3 said:
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Click to expand...
Click to collapse
take it back, there have been a fair share of complaints about the Amaze, I am contemplating jumping to the GSII
mikeschevelle said:
take it back, there have been a fair share of complaints about the Amaze, I am contemplating jumping to the GSII
Click to expand...
Click to collapse
lol.. you just replied to my listing for the gs2. im not taking trades unless its galaxy nexus.
but yeah, i think im gonna do that
mikeschevelle said:
take it back, there have been a fair share of complaints about the Amaze, I am contemplating jumping to the GSII
Click to expand...
Click to collapse
Just curious, what are these other complaints you are talking about?
Sent from my HTC Amaze 4G using xda premium
Xcor3 said:
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Click to expand...
Click to collapse
Get it replaced. But the capacitive buttons does make it look like the screen is bleeding. I got used to it after 2 days or so. It's an amazing phone. I love it.
battery life, screen bleed, touch capcitive issues, some grounding issues
i already got the label and everything, just gotta drop it off.
i really like this phone, exchanging for the same one
Xcor3 said:
i already got the labels and everything, just gotta drop it off.
i really like this phone, exchanging for the same one
Click to expand...
Click to collapse
why not have two
Xcor3 said:
i already got the labels and everything, just gotta drop it off.
i really like this phone, exchanging for the same one
Click to expand...
Click to collapse
Good call.
mikeschevelle said:
why not have two
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Click to collapse
theyd charge me if i dont return it.lol
I also have some screen bleed. Never thought about sending it in cause its the only phone I have. If I got it under manufacturers warranty would they send me different phone???
Then I ship this back or do I have to ship mine out first??
Sent from my HTC_Amaze_4G using XDA App
Xcor3 said:
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Click to expand...
Click to collapse
Yours sounds more like one of those facebook statuses rather than something connected with this forum.
Sent from my HTC Amaze 4G using xda premium
claud_face said:
I also have some screen bleed. Never thought about sending it in cause its the only phone I have. If I got it under manufacturers warranty would they send me different phone???
Then I ship this back or do I have to ship mine out first??
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
But that's the thing. Unless your "screen bleed" is completely different than the pictures posted here every Amaze is going to be the same. The capacitive buttons are too bright on black screens and the light leaks through to the area of the screen right above them.
Every phone has this problem.
Sending it in will just get you another phone with the same problem.
claud_face said:
I also have some screen bleed. Never thought about sending it in cause its the only phone I have. If I got it under manufacturers warranty would they send me different phone???
Then I ship this back or do I have to ship mine out first??
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
i exchange phone on t-mobile all the time, if thats your provider, youll have to tell them about the issue, and hopefully they send you a replacement, its only going to be the phone, no battery case, just the phone, then once you get it you can then send your old one back without the battery and case cuz youre gonna be using them on the new one
Xcor3 said:
theyd charge me if i dont return it.lol
Click to expand...
Click to collapse
LOL i meant return it, get the new one and then trade me your white GS for my amaze = 2 Amazes

My Review

Just picked this thing up today, so far it's fast. Everything is just great. Except for the following. Capacitive backlight bleed. Should I return this thing?
Sent from my HTC One X+ using xda app-developers app
Pictures:
http://i46.tinypic.com/156v485.jpg
http://i49.tinypic.com/6sf1bp.jpg
Is this a gap?
http://i50.tinypic.com/2wdadle.jpg
LoneFlac said:
Just picked this thing up today, so far it's fast. Everything great. Except for the following. Dust under the screen, capacitive backlight bleed, and when it vibrate my son card tray makes a loud horrible buzzing noise. Should o return this thing?
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
your the first one ive seen on the x+ with dust under the screen return it
Andrew149 said:
your the first one ive seen on the x+ with dust under the screen return it
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Click to collapse
I believe I will, and besides that does anynody have any capacitive backlight bleed? Is this something that's normal?
Sent from my HTC One X+ using xda app-developers app
I''ve also never seen one with dust under the screen. It implies perhaps something isn't bonded correctly on the exterior. Which also would explain the buzzing when it vibrates
Sent from my HTC One X+ using xda premium
iggdawg said:
I''ve also never seen one with dust under the screen. It implies perhaps something isn't bonded correctly on the exterior. Which also would explain the buzzing when it vibrates
Sent from my HTC One X+ using xda premium
Click to expand...
Click to collapse
I'm 100% sure the weird vibrating is coming from the sim card slot/tray within the phone. It's some sort of locking mechanism, seems normal though.
Dust under screen - never heard of it before on 1x+.
Capacitive backlight bleed - mine has it too but it's hardly noticeable and you'll see it only in very very dark areas. Took me a week to realize my phone has it.
Sim tray buzzing noise - this is probably related - when shaking my phone in a certain way, I hear very faint rattling.
I think the dust under screen alone is enough to get you motivated to have the phone replaced. The other two issues, I personally can live with it.
Dust under screen - never heard of it before on 1x+.
Capacitive backlight bleed - mine has it too but it's hardly noticeable and you'll see it only in very very dark areas. Took me a week to realize my phone has it.
Sim tray buzzing noise - this is probably related - when shaking my phone in a certain way, I hear very faint rattling.
I think the dust under screen alone is enough to get you motivated to have the phone replaced. The other two issues, I personally can live with it.
Click to expand...
Click to collapse
The thing is the bleed is on the outside of the capacutive buttons. In between the screen seal I can see light, I think it'd the curvature of the glass. Do all do this?
Sent from my HTC One X+ using xda app-developers app
LoneFlac said:
The thing is the bleed is on the outside of the capacutive buttons. In between the screen seal I can see light, I think it'd the curvature of the glass. Do all do this?
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
Have little bit of that also, bugged me when I got it, but now looked at my original One XL and has some also! Guess that's up to the user
Dottcent said:
Have little bit of that also, bugged me when I got it, but now looked at my original One XL and has some also! Guess that's up to the user
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Click to collapse
Well there's only one speck of dust and I believe the vibration is normal so whatever guess I'll live with this. I'm loving it though.
Sent from my HTC One X+ using xda app-developers app
Here are two pictures of my main problem/concern. Is this normal? And does everybody have an overpowerful vibration that sounds a bit harsh or loud?
http://i46.tinypic.com/156v485.jpg
http://i49.tinypic.com/6sf1bp.jpg
Possible gap?
http://i50.tinypic.com/2wdadle.jpg
Top picture looks very similar to what I got on mine, my babe told me to forget it, so I did
That's exactly where my phone has light bleed / leak.
Dottcent said:
Top picture looks very similar to what I got on mine, my babe told me to forget it, so I did
Click to expand...
Click to collapse
Well since I have a return period at AT&T I think I'm just going to return it.
There are three specks of dust (medium sized) under the screen, not a big deal but that's annoying.
There's a gap that collects dust between the SEAL and the GLASS DISPLAY. Not just the edge, it makes contact with the display and is loose, the seal is not connected properly.
There is a rattling when phone vibrates which is the sim card tray I believe.
And finally that capacitive backlight button bleed, annoys the heck outta me.
So I'll be returning it tomorrow to get a replacement. Wish me luck guys.
Quick update, went and exchanged and got home, and noticed the vibration was fixed, dust was fine but guess what!? There's still a gap in the seal, and I know it's a gap because when I push the whole screen down against the rubber seal the light disappears! Just great HTC, guess I'm going back for my third tomorrow!
LoneFlac said:
Quick update, went and exchanged and got home, and noticed the vibration was fixed, dust was fine but guess what!? There's still a gap in the seal, and I know it's a gap because when I push the whole screen down against the rubber seal the light disappears! Just great HTC, guess I'm going back for my third tomorrow!
Click to expand...
Click to collapse
I'm sure this won't be fix for awhile HTC probably hasn't fixed the issue
Sent from my HTC One X+ using Tapatalk 2
Andrew149 said:
I'm sure this won't be fix for awhile HTC probably hasn't fixed the issue
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
Is this really an issue?
At this point I'm thinking of just picking up the SGS3.
LoneFlac said:
Is this really an issue?
At this point I'm thinking of just picking up the SGS3.
Click to expand...
Click to collapse
Anybody else have this light bleed or is this just luck of the draw?
Just to give this thread some closure. I walked into the AT&T store told the guy about this and he kind of acted like the whole ordeal was stupid, replied with I can't see it and since it's your second repair you must go through the AT&T global store and call this number yadda yadda. I didn't want to be without a phone and was afraid of the same problem once again. So I traded the HTC One X+ in for the SGS3. So long story short, this thing has an amazing build quality and surprisingly feels much sturdier than the One X+. The only thing it lacks is where the processor is and how fast it goes. Thanks though guys, sorry for leaving you! Hope all goes well and HTC gets all of these problems sorted out!
Well since you have the S3 make sure to try Task&ktoons AOKP rom. Smooth as butter its all I ever ran on my s2 and s3
Sorry to hear about your issues though
Sent from my HTC One X+ using xda premium

[Q] Touch Screen going crazy, plz help!

My HTC EVO 3D's screen is getting worse and worse seemingly after the last OS update to version 4.1.1 from HTC. I think it's software related because it doesn't happen all the time and turning the screen off for a few seconds makes it go away for a little while and there have been no significant drops of the phone. Factory reset didn't help. The phone is not rooted.
Here's a 15 sec video clip so you can see what I mean:
plus.google.com/u/0/106879723793109771975/posts/jmp9YEuEVoz
(this is my first post so I don't get to embed a link to an outside page)
Those white dots show "touches" that the screen is registering. Anyone have any ideas what I should do? This Rogers phone is over a year old, so Rogers won't replace it and I don't think HTC will now either.
I don't have a screen protector on either.
So, screen protector is not the problem. No huge impacts with the screen too.
Guessing a digitizer issue. I'd take it for repair.
coal686 said:
Guessing a digitizer issue. I'd take it for repair.
Click to expand...
Click to collapse
+1
These digitizers are notoriously bad... I've been through 4. Three were refurbished though
Sent from my PG86100
Where did you get 4.1.1 update?
Sent from my Nexus 7 using xda app-developers app
Fully agree, Digi is the issue. Take it to your mobile provider for them to look at it... explain to them about you possibly think its the Digi and they will take it in.
Failing that, HTC direct will beable to help
But how do you got official 4.1.1??
He's mistaken. He meant ICS.
Well, that's funny! The EVO I sent back that I got on launch day, since it was a few months old did that at the bottom. The replacement does that at the top, now I've seen it on the right side. Maybe the replacement that's coming this week will do it on the left!
Yep, sounds like a bad digitizer to me. I replaced one about three months ago, and this one is going out, now. First one I picked up was cheap with "tools" and some adhesive. I just ordered another from Amazon, that's supposedly from HTC, for a little more $$$. I guess I'll see how that one goes. Usually can find them for less than 20, and combos (digitizer and LCD) for about 60.
There are threads that detail how to replace them, and videos on you tube. Not hard, if I can do it, just take your time and follow the instructions.
Sent from my PG86100 using xda app-developers app

OK so I just gotta ask..

So this has been somewhat bothering me since pretty much day one and I have told myself it's not a big deal just me being "nit picky" but I just have to mention and ask...
My DNA is "creaky" on the front glass I clean my display endlessly and it makes a creaky (for lack of a better description or recording of the actual sound..) sound.. I also notice that when I put it down there is a noise from the camera area.. (maybe auto focus lens..)
but my main concern is the creaky sound on the front and when i grip the phone on the sides...
Does anyone else notice this?
Thats too bad to hear. Mine is solid all around.
Sent from my HTC6435LVW using xda app-developers app
Yeah, no creaks here after a month
Sent from my HTC6435LVW using xda premium
Nothing here
Sent from my HTC6435LVW using xda premium
I've had mine for a while and if is still solid l around. I just bought a incipio case for it and its even more solid.
Sent from my HTC DROID DNA.
You sure it's not the glass on the camera? If I tap above it, it sounds like a creak. I checked brand new ones and they all do it
Sent from my HTC Droid DNA.
If your phone is less than 14 days old, you may easily get it replaced at Verizon store.
I had this issue, and got a new replacement without any hassle.
You just got a phone like that. Either get it replaced or get used to it. Sorry...
I wouldn't be happy either. Doubt Verizon will swap it for that. I'd try to tell them it gets hot or doesn't hold the charge or something. They swapped my husband's Rezound cause it was hot and dying in a matter of hour when plugged in and used as GPS in the car. Tell them you have a problem like that.
Sent from HTC Droid DNA
well, crap... all this time I should have gone by the VZW store to check the demo units or ask here like I thought about originally... I got my phone at Best Buy and out of the return policy I could probably get the my friend at VZW to replace my phone under warranty.. it's just that in the past I have had issues CLNA phones..
lazarus2297 said:
well, crap... all this time I should have gone by the VZW store to check the demo units or ask here like I thought about originally... I got my phone at Best Buy and out of the return policy I could probably get the my friend at VZW to replace my phone under warranty.. it's just that in the past I have had issues CLNA phones..
Click to expand...
Click to collapse
My DNA its a CLN that I got as a alternate replacement and was literally flawless.
Sent from my HTC6435LVW using xda premium
Mines been solid since I got it. And I'm very particular when it comes to creaky phones. I'd try to get a replacement.
Mine creaked bottom right, replaced it and its better though I can briefly recreate the noise if the battery flap isn't seated properly.
vdChild said:
My DNA its a CLN that I got as a alternate replacement and was literally flawless.
Click to expand...
Click to collapse
Same here.
Mine is solid as a rock.
This set is "the nuts"! (poker term).
Except for the fact that you can't even look at it without somehow touching the rocker volume and changing the setting.
I don't want a case on it so I just remember to handle it without actually touching it.
Or get Volume Locker app.
With case off, no creaks on mine. Then again, the instant I pulled it out of the box, I babied it in a screen protector and ballistic sg case. My Nexus 7 though, creaks like no other.
Sometimes phones can begin to show creaking after having a case on it that was too small for it. Have you recently had problems removing a case?
I have two DNA's and had to replace one due to this creaking sound. Verizon did not think it was a problem, but exchanged it anyway after I insisted the sound was bothering me.
Sent from my HTC6435LVW using Tapatalk 2
cowisland said:
I have two DNA's and had to replace one due to this creaking sound. Verizon did not think it was a problem, but exchanged it anyway after I insisted the sound was bothering me.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
that looks what I may have to do.. good thing is if the replacement shows up and is not acceptable i can just send it back for another..
I've never even heard of this...
My employee edition does this. It is quite weird and happens in the bottom left corner
Sent from my cm_tenderloin using Tapatalk HD

[Q] weird halo on screen

Does anyone else get a weird halo if they push on their screen or on the back of the phone too hard? I can actually launch widget placement by pressing on the back left side of the phone. T
I would take it in to get a replacement. I had this problem with a DX and I couldn't figure out what it was. It turns out the battery was damaged and it swelled up and was putting pressure on the screen. Since you can't just swap out the batteries in these I would take it in.
Sent from my HTC6435LVW using Tapatalk 2
I just want to bump this up, as i feel this is a serious problem for the DNA... i too had this thing happen with my 3 week old DNA.
If you press half way down the screen and below you can see a rainbow discoloration happening on either left or right side of the screen(similar to when pressing the old school calculators display). I checked a coworkers DNA and his is doing it too. I then called VZ yesterday morning and i was 2 days out of my 14 day period but they did the exception of switching it for a new one. I got the new one at the store i bought it from and the new one is doing it too...
To do this test press about 3/4 of the way down on the display, bring up this page in your phone so you can see the discoloration.
The first 3 week old phone had done it for so long that it left a black shadowy print on my screen (similar to a burnt display) I will be calling VZ back this morning to see what they can do, since from what i was told by tier 2 is that they have no record of this problem being reported.
First DNA came with the old Software, and the new DNA has the latest installed.
You must be pressing pretty Damn hard because mine doesn't do that when I use it.
Sent from my HTC6435LVW using xda app-developers app
It's not an issue, any screen will do this, it's just how screens work. There's absolutely no reason to be pressing hard enough for this to be an issue.
Sent from my HTC6435LVW using xda app-developers app
Just got mine 3 days ago and just tried this on whole screen and no where can I get this to happen and I'm applying a lot of pressure. It is in a otterbox defender case though so maybe it's keeping it from flexing but I doubt it.
Sent from my HTC6435LVW using Tapatalk 2
Jaggar345 said:
You must be pressing pretty Damn hard because mine doesn't do that when I use it.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Yea he has to be squeezing hard. I had to apply over 5 lbs of pressure(give or take ofc) to get the liquid crystal to move. Made my feet sweat a lil. This guys a nut.
Sent from my HTC6435LVW using xda premium
this is a common problem. ever hear of the blue haze and dots? it was prevalent with anyone who uses the holster shell.... it squeezed too hard on the sides and created a blue haze of screen discoloration. my first dna had it and I didn't even use the holster shell. I think it was from keeping it on my pockets when I sat down.. I never did screen in, and with the rounded back, it was pushing pressure on the edges which causes this... doing that overtime messed the screen up. just Google blue haze dna or something and you'll see tons of threads with pics. it really sucked. there's a soft spot on the back of every dna, it was just a design flaw. wonder if the one has it?
Sent from my HTC DNA

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