My HTC EVO 3D's screen is getting worse and worse seemingly after the last OS update to version 4.1.1 from HTC. I think it's software related because it doesn't happen all the time and turning the screen off for a few seconds makes it go away for a little while and there have been no significant drops of the phone. Factory reset didn't help. The phone is not rooted.
Here's a 15 sec video clip so you can see what I mean:
plus.google.com/u/0/106879723793109771975/posts/jmp9YEuEVoz
(this is my first post so I don't get to embed a link to an outside page)
Those white dots show "touches" that the screen is registering. Anyone have any ideas what I should do? This Rogers phone is over a year old, so Rogers won't replace it and I don't think HTC will now either.
I don't have a screen protector on either.
So, screen protector is not the problem. No huge impacts with the screen too.
Guessing a digitizer issue. I'd take it for repair.
coal686 said:
Guessing a digitizer issue. I'd take it for repair.
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+1
These digitizers are notoriously bad... I've been through 4. Three were refurbished though
Sent from my PG86100
Where did you get 4.1.1 update?
Sent from my Nexus 7 using xda app-developers app
Fully agree, Digi is the issue. Take it to your mobile provider for them to look at it... explain to them about you possibly think its the Digi and they will take it in.
Failing that, HTC direct will beable to help
But how do you got official 4.1.1??
He's mistaken. He meant ICS.
Well, that's funny! The EVO I sent back that I got on launch day, since it was a few months old did that at the bottom. The replacement does that at the top, now I've seen it on the right side. Maybe the replacement that's coming this week will do it on the left!
Yep, sounds like a bad digitizer to me. I replaced one about three months ago, and this one is going out, now. First one I picked up was cheap with "tools" and some adhesive. I just ordered another from Amazon, that's supposedly from HTC, for a little more $$$. I guess I'll see how that one goes. Usually can find them for less than 20, and combos (digitizer and LCD) for about 60.
There are threads that detail how to replace them, and videos on you tube. Not hard, if I can do it, just take your time and follow the instructions.
Sent from my PG86100 using xda app-developers app
Related
Hello fellow Atrix users, I had my atrix for approximately 28 days now. Yesterday, I just found out that there are dust particles under the screen. So i called Amazon wireless because i bought from them. They did sending me a replacement phone. However, according to them, after i used the unlock code, i basically void the warranty. Is this true about the warranty? Is this dust behind the screen issue normal?
So... nobody has this problem at all? The dust particles are somewhere in the top left corner. I think the dust got in from the microphone..
Had mine since the pre-launch shipment was first delivered and I don't have the dust problem. As for the warranty, what unlock code are you talking about? If it's a sim subsidy unlock, I don't see that voiding the warranty as carriers give it away if you ask for it with no prior warning.
If Amazon is really going to be picky about that, and your phone is in fact sim unlocked, then you're better off reselling the phone for $700-800 and buying a new one with some extra pocket change left over.
dust under glass
I just noticed this today and am very upset by it. I called att and had to leave a message i am going to demand a replacement. I will update if they do or don't give me a problem.
Just happened to me recently and it's the first time i ever really put it in my pocket upside down. I have huge pieces of dust behind it now and can't get rid of them. I bought the phone refurbished so i'm sure it's not under warranty anymore.
this has always happened with all my handheld electronics. from my old iPhone, iPod, and zune.
it's bound to happen, I think. the screens aren't ever entirely sealed.
Sent from my MB860 using XDA App
ifalldownalot said:
this has always happened with all my handheld electronics. from my old iPhone, iPod, and zune.
it's bound to happen, I think. the screens aren't ever entirely sealed.
Sent from my MB860 using XDA App
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That's about it, there's no way around it with 90% of electronics from laptops to mp3 players. Sorry.
Never ever had an htc phone do this, guess i'll be going back when the time comes.
Only behind the front camera
Sent from my CM860
2leaponover1 said:
Never ever had an htc phone do this, guess i'll be going back when the time comes.
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Um every HTC phone from windows to android..don't know bout today's build quality. The worst was the HTC hero.lol
Sent from my MB860 using xda premium
Dont have any yet and have had the phone for a few months . I rly hope it dont happen ive prob had 5 phones before i got my atrix and never had this problem. Oh yea and the atrix is the only phone i have kept for any amount of time.
Well the subject says it all. I got my TB about two weeks ago from Asurion. I put a screen protector and I noticed this little bubble in the middle of the screen. I first thought it was the screen protector and a little air bubble. But when I gently touch it, it like disorients that part of the screen a little and if I touch the screen near that area, a little disorientation happens where or around that annoying bubble. Could it be the screen protector? Or is it that Asurion sent me a not so good refurbished phone? if so will they replace it without hassle? :/
xXJay_RXx said:
Well the subject says it all. I got my TB about two weeks ago from Asurion. I put a screen protector and I noticed this little bubble in the middle of the screen. I first thought it was the screen protector and a little air bubble. But when I gently touch it, it like disorients that part of the screen a little and if I touch the screen near that area, a little disorientation happens where or around that annoying bubble. Could it be the screen protector? Or is it that Asurion sent me a not so good refurbished phone? if so will they replace it without hassle? :/
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call them. they are the ones that will tell you for sure
Yea I know they will tell me the answer. Did some drinking last night so my mind wasnt 100% when I was typing this out. Thanks for responding tho
Sent from my HTC Mecha using Tapatalk
Keep in mind you can only make 2 claims in a 12 month period.
You could only make 2 claims but if they send you a bad phone It's not your fault so it doesn't count as a 2nd phone. I gotten up to 3 bad phones from them (the hd2) remember most of those phones are refurbished & you only have about 15days to let them know they send you a bad phone.
Sent from my HTC Sensation Z710e using xda premium
jdep1 said:
You could only make 2 claims but if they send you a bad phone It's not your fault so it doesn't count as a 2nd phone. I gotten up to 3 bad phones from them (the hd2) remember most of those phones are refurbished & you only have about 15days to let them know they send you a bad phone.
Sent from my HTC Sensation Z710e using xda premium
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Thanks thats what I wanted to know. Theyll be sending me another one tomorrow
this Thunderbolt has been Infected with a Virus for all Eternity
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Xcor3 said:
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
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Click to collapse
take it back, there have been a fair share of complaints about the Amaze, I am contemplating jumping to the GSII
mikeschevelle said:
take it back, there have been a fair share of complaints about the Amaze, I am contemplating jumping to the GSII
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lol.. you just replied to my listing for the gs2. im not taking trades unless its galaxy nexus.
but yeah, i think im gonna do that
mikeschevelle said:
take it back, there have been a fair share of complaints about the Amaze, I am contemplating jumping to the GSII
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Click to collapse
Just curious, what are these other complaints you are talking about?
Sent from my HTC Amaze 4G using xda premium
Xcor3 said:
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Click to expand...
Click to collapse
Get it replaced. But the capacitive buttons does make it look like the screen is bleeding. I got used to it after 2 days or so. It's an amazing phone. I love it.
battery life, screen bleed, touch capcitive issues, some grounding issues
i already got the label and everything, just gotta drop it off.
i really like this phone, exchanging for the same one
Xcor3 said:
i already got the labels and everything, just gotta drop it off.
i really like this phone, exchanging for the same one
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why not have two
Xcor3 said:
i already got the labels and everything, just gotta drop it off.
i really like this phone, exchanging for the same one
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Click to collapse
Good call.
mikeschevelle said:
why not have two
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theyd charge me if i dont return it.lol
I also have some screen bleed. Never thought about sending it in cause its the only phone I have. If I got it under manufacturers warranty would they send me different phone???
Then I ship this back or do I have to ship mine out first??
Sent from my HTC_Amaze_4G using XDA App
Xcor3 said:
just got the amaze from the mail 2 days ago
i noticed that i have 1 really tiny dirt, very tiny, not even noticeable unless you focus your eyes on it inside the screen, also the touch capacitive buttons make my phone looks like it has screen bleeding problem.
i want your opinion if you would mail it back and get a replacement or just deal with it.
Click to expand...
Click to collapse
Yours sounds more like one of those facebook statuses rather than something connected with this forum.
Sent from my HTC Amaze 4G using xda premium
claud_face said:
I also have some screen bleed. Never thought about sending it in cause its the only phone I have. If I got it under manufacturers warranty would they send me different phone???
Then I ship this back or do I have to ship mine out first??
Sent from my HTC_Amaze_4G using XDA App
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But that's the thing. Unless your "screen bleed" is completely different than the pictures posted here every Amaze is going to be the same. The capacitive buttons are too bright on black screens and the light leaks through to the area of the screen right above them.
Every phone has this problem.
Sending it in will just get you another phone with the same problem.
claud_face said:
I also have some screen bleed. Never thought about sending it in cause its the only phone I have. If I got it under manufacturers warranty would they send me different phone???
Then I ship this back or do I have to ship mine out first??
Sent from my HTC_Amaze_4G using XDA App
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Click to collapse
i exchange phone on t-mobile all the time, if thats your provider, youll have to tell them about the issue, and hopefully they send you a replacement, its only going to be the phone, no battery case, just the phone, then once you get it you can then send your old one back without the battery and case cuz youre gonna be using them on the new one
Xcor3 said:
theyd charge me if i dont return it.lol
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LOL i meant return it, get the new one and then trade me your white GS for my amaze = 2 Amazes
I have been having issues with my touch screen on my evo. I dropped it in water a while back for like 5 seconds but I dried it and it worked fine till today. I have a band across the bottom that wont register touches. I took it apart, and tested it and it worked, but when I put the screws back in it quit again. pixels are fine, just touch. And when I get it to work, If I put the back cover on it quits, and sometimes if i press the back of the phone it registers touches on the front...weird right? SO anywho Ive out this off, but I can't find anything about it on google so if anyone can help me you have my thanks. New digitizer? Im sitting it in rice now, but if theor is an issue, its way to late lol
jclendineng said:
I have been having issues with my touch screen on my evo. I dropped it in water a while back for like 5 seconds but I dried it and it worked fine till today. I have a band across the bottom that wont register touches. I took it apart, and tested it and it worked, but when I put the screws back in it quit again. pixels are fine, just touch. And when I get it to work, If I put the back cover on it quits, and sometimes if i press the back of the phone it registers touches on the front...weird right? SO anywho Ive out this off, but I can't find anything about it on google so if anyone can help me you have my thanks. New digitizer? Im sitting it in rice now, but if theor is an issue, its way to late lol
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Click to collapse
I actually have been having some problems too. Started about a month ago. Nothing to do with water though. I came across some people talking about this in the following link...
http://forum.xda-developers.com/showthread.php?t=1411461
search "touch issues"
Theres nothing really you can do except try to get a replacement and hop they dont figure out it took a swim.
If you cant find the answer , it basically states that the Evo 3D has a defect with its touch screen. Im actaully unrooting mine now to take it back to best buy (where I took out my insurance plan). Much better that Sprints coverage. Its a few dollars more a month and you have to provide a credit card but so work it.
Hope this helps a little.
Peace
Hmm I got my evo off eBay. They won't replace it if I don't have a sprint account correct?
Sent from my PG86100 using xda premium
jclendineng said:
Hmm I got my evo off eBay. They won't replace it if I don't have a sprint account correct?
Sent from my PG86100 using xda premium
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Click to collapse
What carrier do you use the device on? If Sprint, they might be willing to look at it. Actually, whatever carrier you are using for service on the device *might* be willing to take a look at it for free. If not, they might be willing to take a look at it for a specific charge/estimate fee.
Really depends on the store/technician as to what they're "willing" to do.
Otherwise, sounds like you have experience taking the device apart and experimenting. Might be worth getting a new digitizer off ebay and swapping.
Although, before you start throwing parts at the issue, would be worth hoping you can find more details. Unfortunately, most users swap the devices out for replacements so many hardware issues don't get a lot of attention for troubleshooting.
The only thought which occurred to me that wasn't covered in the previous posts was the issues sounds almost as if a short/ground was being created somewhere registering the false touches for a particular area. Perhaps the cable is crimped or being pinched in some area?
Hope that helps and keep us updated! Good luck!
Ok I took it apart and looks like a cable was getting smashed. Anyways I sold it.
Sent from my SCH-I500 using xda premium
Ive got your answer guys! its the screen digitalizier had the same exact problems for months to the point of throwing it, sometimes i would put a new rom on it and it would fix it for a couple hours and then it would come back I called a cell phone repair place in st louis called. CRP they have local shops and a website you can send it in. It takes about 2 hours if you have a shop around you or send it off. Call around to see if you have any cell phone repair shops near you Ok by now, you guys are dieing too know the price right, $89.99 plus tax for local repair was my price. Beware you can buy this part from amazon with a kit for $25 and theres video guides online too but unless your use to this kind of work ,pay for a shop to do it or buy the whole lcd screen which is over a hundred dollars anyway. I hope my advice helped you guys because im so happy to have my 3vo running like new again.
Sent from my PG86100 using XDA
Sent from my PG86100 using XDA
Today I went to best buy to buy this because they price matched letstalk to 199$. The woman I delt with sighed and ughed the whole time. Really rude. I ended up adding a line. Burning a sim. And moving the phone to my main line to get the upgrade.
Now I noticed this when I got home but im disappointed in build quality. I dont know if it was me snapping the back cover back on. But the top of my screen was loose. And the bottom leaked light from the leds because well..the glue holding the screen clearly was not that good. I immediately called back and was upset and went to exchange and now im all fine.
But now im paranoid about snapping back in my back cover. How cheaply made is this thing? Anyone run into hardware issues yet? Best buy has a 30 day exchange policy. Thank god.
Sent from my SCH-I605 using xda app-developers app
What LEDs are you referring to?
adrynalyne said:
What LEDs are you referring to?
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im referring to the bottom of the phone, when the leds were lit up, you saw on the side of the phone light leakage, and on the top of the phone if you pushed down gently on any corner the screen was loose.
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
BennyJr said:
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
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i just hope this isnt a common issue, i don't want it to happen to this one as well.
They wouldn't give me a price match to letstalk
I can assure you that this is NOT a normal issue with this phone... But, if you don't think something is right about it then you have every right to exchange! It's YOUR money and if your not happy then exchange away...
Only reason I got is because they price matched. I told them I know its not on your list. But other best buys have done.
Sent from my SCH-I605 using xda app-developers app
sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
gr8fasushi said:
sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
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im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
Its ok. Crisis averted.
Sent from my SCH-I605 using Tapatalk 2
Samsung's thin battery covers are reasonably robust regarding battery removal and handling. Even improperly installed, the plastic has given and snapped into place. I owned a Charge and Galaxy Nexus with similar battery covers and I have never broken a tab.
I have (3) batteries for my Note 2 and swap every other day without worry of breaking anything. Samsung knows removable covers...
Yeah ive had a nexus and s3 no issues. Note 2 day one screen lose from snapping in battery cover or something . Go figure.
Sent from my SCH-I605 using xda app-developers app
imablackhat said:
im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
Click to expand...
Click to collapse
Sounds like you already got one. Take it b ack and exchange it!
Sent from my SCH-I605 using Tapatalk 2
I already exchanged it for this device ive been using five days uptime so far.
Sent from my SCH-I605 using xda app-developers app