So this has been somewhat bothering me since pretty much day one and I have told myself it's not a big deal just me being "nit picky" but I just have to mention and ask...
My DNA is "creaky" on the front glass I clean my display endlessly and it makes a creaky (for lack of a better description or recording of the actual sound..) sound.. I also notice that when I put it down there is a noise from the camera area.. (maybe auto focus lens..)
but my main concern is the creaky sound on the front and when i grip the phone on the sides...
Does anyone else notice this?
Thats too bad to hear. Mine is solid all around.
Sent from my HTC6435LVW using xda app-developers app
Yeah, no creaks here after a month
Sent from my HTC6435LVW using xda premium
Nothing here
Sent from my HTC6435LVW using xda premium
I've had mine for a while and if is still solid l around. I just bought a incipio case for it and its even more solid.
Sent from my HTC DROID DNA.
You sure it's not the glass on the camera? If I tap above it, it sounds like a creak. I checked brand new ones and they all do it
Sent from my HTC Droid DNA.
If your phone is less than 14 days old, you may easily get it replaced at Verizon store.
I had this issue, and got a new replacement without any hassle.
You just got a phone like that. Either get it replaced or get used to it. Sorry...
I wouldn't be happy either. Doubt Verizon will swap it for that. I'd try to tell them it gets hot or doesn't hold the charge or something. They swapped my husband's Rezound cause it was hot and dying in a matter of hour when plugged in and used as GPS in the car. Tell them you have a problem like that.
Sent from HTC Droid DNA
well, crap... all this time I should have gone by the VZW store to check the demo units or ask here like I thought about originally... I got my phone at Best Buy and out of the return policy I could probably get the my friend at VZW to replace my phone under warranty.. it's just that in the past I have had issues CLNA phones..
lazarus2297 said:
well, crap... all this time I should have gone by the VZW store to check the demo units or ask here like I thought about originally... I got my phone at Best Buy and out of the return policy I could probably get the my friend at VZW to replace my phone under warranty.. it's just that in the past I have had issues CLNA phones..
Click to expand...
Click to collapse
My DNA its a CLN that I got as a alternate replacement and was literally flawless.
Sent from my HTC6435LVW using xda premium
Mines been solid since I got it. And I'm very particular when it comes to creaky phones. I'd try to get a replacement.
Mine creaked bottom right, replaced it and its better though I can briefly recreate the noise if the battery flap isn't seated properly.
vdChild said:
My DNA its a CLN that I got as a alternate replacement and was literally flawless.
Click to expand...
Click to collapse
Same here.
Mine is solid as a rock.
This set is "the nuts"! (poker term).
Except for the fact that you can't even look at it without somehow touching the rocker volume and changing the setting.
I don't want a case on it so I just remember to handle it without actually touching it.
Or get Volume Locker app.
With case off, no creaks on mine. Then again, the instant I pulled it out of the box, I babied it in a screen protector and ballistic sg case. My Nexus 7 though, creaks like no other.
Sometimes phones can begin to show creaking after having a case on it that was too small for it. Have you recently had problems removing a case?
I have two DNA's and had to replace one due to this creaking sound. Verizon did not think it was a problem, but exchanged it anyway after I insisted the sound was bothering me.
Sent from my HTC6435LVW using Tapatalk 2
cowisland said:
I have two DNA's and had to replace one due to this creaking sound. Verizon did not think it was a problem, but exchanged it anyway after I insisted the sound was bothering me.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
that looks what I may have to do.. good thing is if the replacement shows up and is not acceptable i can just send it back for another..
I've never even heard of this...
My employee edition does this. It is quite weird and happens in the bottom left corner
Sent from my cm_tenderloin using Tapatalk HD
Related
I wanted to see if anyone had noticed the back cover being creaky when you lightly pressure it about one inch below the camera on left side? It squeaks pretty noticeably when you squeeze it. Had the phone since 21st but I just noticed after a long phone call. It seems solid elsewhere other than there. Or is it just me being paranoid, since I came from a Droid X and that thing was built like a tank? I really like the phone, so don't want to go exchange if this is expected with polycarbonate builds. Thanks.
Not here. Solid as a rock and no creaking.
adrynalyne said:
Not here. Solid as a rock and no creaking.
Click to expand...
Click to collapse
Mine is creaking like a mother on the bottom left corner. I just noticed it today! Ugh I hate to exchange for something like this but its so annoying.
One of the first things I did when I got it was press on it all over. Bummer if it creaks for you.
majorminus said:
Mine is creaking like a mother on the bottom left corner. I just noticed it today! Ugh I hate to exchange for something like this but its so annoying.
Click to expand...
Click to collapse
Well, I tried to exchange it today with no luck. At the store in my town the dude said they all do it. I said no way. I said bring out a new one and prove it. They couldn't replicate the creaking so the next excuse was that my phone was a corporate line and I wasn't authorized to change device id. I was like you're kidding me? And he try to sell a case so I could cover the noise. Not making this up!! I'll call our corporate rep on Monday and facilitate the exchange thru them. But it is stupid when you have a corporate store in town and they are utterly useless in costumer service.
When I press on my phone in the exact spot you mention it clicks. This is the first time it's happened. I figured it that if I press on it on a table it doesn't click, only if I hold it in my hand, so it has to do with the flex between my fingers. It sounds like it's the trim around the camera lens. I'm not worried.
Sent from my HTC6435LVW using xda app-developers app
Mine sounds like its 100 years old already. It creaks around the bottom corners like crazy. It drives me nuts...
iOSh8er said:
Mine sounds like its 100 years old already. It creaks around the bottom corners like crazy. It drives me nuts...
Click to expand...
Click to collapse
MIne too, anyone know of a way to fix it? I got mine off ebay so I cant take it back but the noise drives me insane.
Have you guys dropped the phone or something because I've had mine for a while and no creaking for me.
Sent from my HTC DROID DNA.
Itzvik said:
Have you guys dropped the phone or something because I've had mine for a while and no creaking for me.
Sent from my HTC DROID DNA.
Click to expand...
Click to collapse
Same here. No sounds whatsoever.
Sent from my HTC6435LVW using xda app-developers app
Itzvik said:
Have you guys dropped the phone or something because I've had mine for a while and no creaking for me.
Sent from my HTC DROID DNA.
Click to expand...
Click to collapse
Nope and I am sure others haven't as well that squeak. My first DNA did not, but I got the red employee edition and for the first two days it was fine then squeaked like it was 100 years old. HTC is known for this, there was a big thread on the HTC Incredible on androidforums that talked about the squeaky back, my wife's One X squeaked as well. Also there is a thread on the GS3 about the same problem, it happens with a lot of electronics even if they are taken good care of.
It is really just like any other device, some will have a flawless device others will have some problems. I baby my phone more than most others and unfortunately this time I was one with a squeaky back.
wolfedude88 said:
Nope and I am sure others haven't as well that squeak. My first DNA did not, but I got the red employee edition and for the first two days it was fine then squeaked like it was 100 years old. HTC is known for this, there was a big thread on the HTC Incredible on androidforums that talked about the squeaky back, my wife's One X squeaked as well. Also there is a thread on the GS3 about the same problem, it happens with a lot of electronics even if they are taken good care of.
It is really just like any other device, some will have a flawless device others will have some problems. I baby my phone more than most others and unfortunately this time I was one with a squeaky back.
Click to expand...
Click to collapse
Naw bro I hold my phone more than I hold my nutz...
AND that's a lot! But all jokes aside I baby my phone way to much.
Sent from my HTC DROID DNA.
RBB_2012 said:
Well, I tried to exchange it today with no luck. At the store in my town the dude said they all do it. I said no way. I said bring out a new one and prove it. They couldn't replicate the creaking so the next excuse was that my phone was a corporate line and I wasn't authorized to change device id. I was like you're kidding me? And he try to sell a case so I could cover the noise. Not making this up!! I'll call our corporate rep on Monday and facilitate the exchange thru them. But it is stupid when you have a corporate store in town and they are utterly useless in costumer service.
Click to expand...
Click to collapse
that's how corp lines are though man. my boss can't do anything through customer service or in a store, he has to go through the corporate line to do it.
jayochs said:
that's how corp lines are though man. my boss can't do anything through customer service or in a store, he has to go through the corporate line to do it.
Click to expand...
Click to collapse
I learned that, then another store in town restored my faith. Long story short I had to return the first exchanged phone due to dust specs in between the glass and lcd. I've never seen something like it so I took to a store in town and they exchanged for another with no apparent defects. Got lucky on this one as it is perfect so far. Needless to say, I like the phone and I'm happy that the store made it right, but I'm disappointed with quality of HTC. To have to go thru three phones is annoying and time consuming. Doubt will get another phone from them in future.
The manager at store was fantastically helpful, and basically said that HTC had this issue with his previous phone. No matter what he did the cover would make noise. I've never opened the DNA but is seems to me that they are not setting the phones correctly on "frame" because even the second one had creaking on the lower right corner. So for the other posters, I do not know of any way of fixing or if it can be fixed at all. I know that it was annoying every time I picked up phone. As with anything else, there are disadvantages of being first adapters
nice nice..yeah a lot of people with nexus 7's had this same squeek problem too.
Just picked this thing up today, so far it's fast. Everything is just great. Except for the following. Capacitive backlight bleed. Should I return this thing?
Sent from my HTC One X+ using xda app-developers app
Pictures:
http://i46.tinypic.com/156v485.jpg
http://i49.tinypic.com/6sf1bp.jpg
Is this a gap?
http://i50.tinypic.com/2wdadle.jpg
LoneFlac said:
Just picked this thing up today, so far it's fast. Everything great. Except for the following. Dust under the screen, capacitive backlight bleed, and when it vibrate my son card tray makes a loud horrible buzzing noise. Should o return this thing?
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
your the first one ive seen on the x+ with dust under the screen return it
Andrew149 said:
your the first one ive seen on the x+ with dust under the screen return it
Click to expand...
Click to collapse
I believe I will, and besides that does anynody have any capacitive backlight bleed? Is this something that's normal?
Sent from my HTC One X+ using xda app-developers app
I''ve also never seen one with dust under the screen. It implies perhaps something isn't bonded correctly on the exterior. Which also would explain the buzzing when it vibrates
Sent from my HTC One X+ using xda premium
iggdawg said:
I''ve also never seen one with dust under the screen. It implies perhaps something isn't bonded correctly on the exterior. Which also would explain the buzzing when it vibrates
Sent from my HTC One X+ using xda premium
Click to expand...
Click to collapse
I'm 100% sure the weird vibrating is coming from the sim card slot/tray within the phone. It's some sort of locking mechanism, seems normal though.
Dust under screen - never heard of it before on 1x+.
Capacitive backlight bleed - mine has it too but it's hardly noticeable and you'll see it only in very very dark areas. Took me a week to realize my phone has it.
Sim tray buzzing noise - this is probably related - when shaking my phone in a certain way, I hear very faint rattling.
I think the dust under screen alone is enough to get you motivated to have the phone replaced. The other two issues, I personally can live with it.
Dust under screen - never heard of it before on 1x+.
Capacitive backlight bleed - mine has it too but it's hardly noticeable and you'll see it only in very very dark areas. Took me a week to realize my phone has it.
Sim tray buzzing noise - this is probably related - when shaking my phone in a certain way, I hear very faint rattling.
I think the dust under screen alone is enough to get you motivated to have the phone replaced. The other two issues, I personally can live with it.
Click to expand...
Click to collapse
The thing is the bleed is on the outside of the capacutive buttons. In between the screen seal I can see light, I think it'd the curvature of the glass. Do all do this?
Sent from my HTC One X+ using xda app-developers app
LoneFlac said:
The thing is the bleed is on the outside of the capacutive buttons. In between the screen seal I can see light, I think it'd the curvature of the glass. Do all do this?
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
Have little bit of that also, bugged me when I got it, but now looked at my original One XL and has some also! Guess that's up to the user
Dottcent said:
Have little bit of that also, bugged me when I got it, but now looked at my original One XL and has some also! Guess that's up to the user
Click to expand...
Click to collapse
Well there's only one speck of dust and I believe the vibration is normal so whatever guess I'll live with this. I'm loving it though.
Sent from my HTC One X+ using xda app-developers app
Here are two pictures of my main problem/concern. Is this normal? And does everybody have an overpowerful vibration that sounds a bit harsh or loud?
http://i46.tinypic.com/156v485.jpg
http://i49.tinypic.com/6sf1bp.jpg
Possible gap?
http://i50.tinypic.com/2wdadle.jpg
Top picture looks very similar to what I got on mine, my babe told me to forget it, so I did
That's exactly where my phone has light bleed / leak.
Dottcent said:
Top picture looks very similar to what I got on mine, my babe told me to forget it, so I did
Click to expand...
Click to collapse
Well since I have a return period at AT&T I think I'm just going to return it.
There are three specks of dust (medium sized) under the screen, not a big deal but that's annoying.
There's a gap that collects dust between the SEAL and the GLASS DISPLAY. Not just the edge, it makes contact with the display and is loose, the seal is not connected properly.
There is a rattling when phone vibrates which is the sim card tray I believe.
And finally that capacitive backlight button bleed, annoys the heck outta me.
So I'll be returning it tomorrow to get a replacement. Wish me luck guys.
Quick update, went and exchanged and got home, and noticed the vibration was fixed, dust was fine but guess what!? There's still a gap in the seal, and I know it's a gap because when I push the whole screen down against the rubber seal the light disappears! Just great HTC, guess I'm going back for my third tomorrow!
LoneFlac said:
Quick update, went and exchanged and got home, and noticed the vibration was fixed, dust was fine but guess what!? There's still a gap in the seal, and I know it's a gap because when I push the whole screen down against the rubber seal the light disappears! Just great HTC, guess I'm going back for my third tomorrow!
Click to expand...
Click to collapse
I'm sure this won't be fix for awhile HTC probably hasn't fixed the issue
Sent from my HTC One X+ using Tapatalk 2
Andrew149 said:
I'm sure this won't be fix for awhile HTC probably hasn't fixed the issue
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
Is this really an issue?
At this point I'm thinking of just picking up the SGS3.
LoneFlac said:
Is this really an issue?
At this point I'm thinking of just picking up the SGS3.
Click to expand...
Click to collapse
Anybody else have this light bleed or is this just luck of the draw?
Just to give this thread some closure. I walked into the AT&T store told the guy about this and he kind of acted like the whole ordeal was stupid, replied with I can't see it and since it's your second repair you must go through the AT&T global store and call this number yadda yadda. I didn't want to be without a phone and was afraid of the same problem once again. So I traded the HTC One X+ in for the SGS3. So long story short, this thing has an amazing build quality and surprisingly feels much sturdier than the One X+. The only thing it lacks is where the processor is and how fast it goes. Thanks though guys, sorry for leaving you! Hope all goes well and HTC gets all of these problems sorted out!
Well since you have the S3 make sure to try Task&ktoons AOKP rom. Smooth as butter its all I ever ran on my s2 and s3
Sorry to hear about your issues though
Sent from my HTC One X+ using xda premium
Today I went to best buy to buy this because they price matched letstalk to 199$. The woman I delt with sighed and ughed the whole time. Really rude. I ended up adding a line. Burning a sim. And moving the phone to my main line to get the upgrade.
Now I noticed this when I got home but im disappointed in build quality. I dont know if it was me snapping the back cover back on. But the top of my screen was loose. And the bottom leaked light from the leds because well..the glue holding the screen clearly was not that good. I immediately called back and was upset and went to exchange and now im all fine.
But now im paranoid about snapping back in my back cover. How cheaply made is this thing? Anyone run into hardware issues yet? Best buy has a 30 day exchange policy. Thank god.
Sent from my SCH-I605 using xda app-developers app
What LEDs are you referring to?
adrynalyne said:
What LEDs are you referring to?
Click to expand...
Click to collapse
im referring to the bottom of the phone, when the leds were lit up, you saw on the side of the phone light leakage, and on the top of the phone if you pushed down gently on any corner the screen was loose.
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
BennyJr said:
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
Click to expand...
Click to collapse
i just hope this isnt a common issue, i don't want it to happen to this one as well.
They wouldn't give me a price match to letstalk
I can assure you that this is NOT a normal issue with this phone... But, if you don't think something is right about it then you have every right to exchange! It's YOUR money and if your not happy then exchange away...
Only reason I got is because they price matched. I told them I know its not on your list. But other best buys have done.
Sent from my SCH-I605 using xda app-developers app
sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
gr8fasushi said:
sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
Click to expand...
Click to collapse
im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
Its ok. Crisis averted.
Sent from my SCH-I605 using Tapatalk 2
Samsung's thin battery covers are reasonably robust regarding battery removal and handling. Even improperly installed, the plastic has given and snapped into place. I owned a Charge and Galaxy Nexus with similar battery covers and I have never broken a tab.
I have (3) batteries for my Note 2 and swap every other day without worry of breaking anything. Samsung knows removable covers...
Yeah ive had a nexus and s3 no issues. Note 2 day one screen lose from snapping in battery cover or something . Go figure.
Sent from my SCH-I605 using xda app-developers app
imablackhat said:
im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
Click to expand...
Click to collapse
Sounds like you already got one. Take it b ack and exchange it!
Sent from my SCH-I605 using Tapatalk 2
I already exchanged it for this device ive been using five days uptime so far.
Sent from my SCH-I605 using xda app-developers app
I am a tech savy person who love new gadgets.
In my previous days, I had galaxy s3, note 2, and iPhone 5. Also I've went to T-Mobile store to buy the Sony Xperia z.
Sony was a great phone with waterproof and dust proof. But the downside out weigh my decision.
Sony had problems with their ui, like lag, and slow updates. Also WiFi reception were terrible. Also the battery won't hold charges and it would die within matter of couple hours. The phone's design is all glass, therefore... Holding the device would be extremely uncomfortable because it would get way too hot.
So I've went ahead and got the HTC one.
As far as ui goes, it's far surprior than Sony.
Only issues I have with my HTC one is one stuck dead pixel and making small popping noises through speakers. ( I will be exchanging next week)
Anywho, besides those few quality issues, HTC one feels good in hand. Just wanting to keep playing with the phone.
Anyways, is having stuck pixel quiet common? Along with low popping noises ?
I'll get the HTC one, because it's unique design and it's not galaxy phone. ( just joking). What are you experiences with the quality issues with the HTC one?
Sent from my HTC One using xda app-developers app
The popping sound is normal. It's just the amplifier turning on and off.
The dead pixel seems to be common as well. If it's not too noticeable I wouldn't worry about it and just enjoy your phone.
Nothing is perfect in life.
popping sound will be gone with CM 10.2 unofficial.
Had this sound too while using Stock Rom, ARHD or Trickdroid.
Also i've got a very small gap on top of the device but i can live with it^^
Yeah like not really even finger nail width but enough to see it close if you pinch down? That's what I have too. Got a clear Cimo grip back TPU case coming in a day or 2 from Amazon so once the clear case is on I wouldn't even see it.
Sent from my HTC One using xda app-developers app
The dead pixel is very small and only can be seen at black images or at dark places. But still visiable.
Also there is slight gap on top of my device. I'll still return and get the different one.
Oh and my usb charging poet has a chip... This was out of the box as well.
Sent from my HTC One using xda app-developers app
hd2joel said:
Yeah like not really even finger nail width but enough to see it close if you pinch down? That's what I have too. Got a clear Cimo grip back TPU case coming in a day or 2 from Amazon so once the clear case is on I wouldn't even see it.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
yeah exactly... but it doesn't close if I pinch down.
I'm only using my Fitbag for the One, didn't like cases so much^^
i bought my htc one at my local t-mobile store. it was perfect. then i bought my gf the same phone 1 week later from the same store. her phone had 1 dead pixel that was very annoying. you could only see it on a white screen. but it was a pretty big square. so i took it back and the replacement one was perfect. i wouldn't deal with a dead pixel with a brand new phone.
is this gap normal? got my one yesterday.
ayk07 said:
is this gap normal? got my one yesterday.
Click to expand...
Click to collapse
it should be not "normal" but seems to happen quite often :/
I've got the same gap but it starts near the power button and goes to the left corner (facing the phone as normal)
Cool, t mobile is sending me a new one so if the one they send is the same I will just keep this one. Otherwise it's one sexy device
Sent from my HTC One using xda app-developers app
So, I went to the local store and found the one with 7/2/13 manufactured HTC one. I assume being the lastest made was gonna be on par with quality.
And volla! My third one paid off! It's in perfect quality. No dead pixels, no gaps, no glue sticking out.
Mean while, I made a call to tmobile and they sent me another one... But this one looks like refurbished phone. But didn't have any dead pixels. Although it has small gap and glue sticking out... Looks very refurbished and looks like the company were rushing the device to build.
Both are solid without any noticeable defects. I'll be keeping the one out of new box. And send the replacement one. Although this one doesn't have any dead pixels.
I guess later built phones are more quality vs earlier manufactured date. So far, it's an amazing phone. I'm so happy with it in the end and paid off!
Anyways, wish you the best everyone.
Sent from my HTC One using xda app-developers app
Hey is anyone else experiencing this issue with the phone back peeling? It is really bad alongside the audio jack. It's starting to crack around the input for the charger also. Seems like a defect. I wouldn't think this would be normal wear and tear after only a month.
Sent from my LG-H901 using XDA Free mobile app
This is a pic.
Did you sport a case with phone?
jcnbama said:
Hey is anyone else experiencing this issue with the phone back peeling? It is really bad alongside the audio jack. It's starting to crack around the input for the charger also. Seems like a defect. I wouldn't think this would be normal wear and tear after only a month.
Click to expand...
Click to collapse
Mine isn't doing that at all, but I've only taken the back off one time since the day I bought the phone. My battery and SD card promo pack are showing up tuesday, and I'm sure mine will be peeling once I start swapping batteries every day.
Luckily for us, replacements are available: http://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=lg+v10+back+cover&_sacat=0
I don't use a case... But really this shouldn't be happening. I have taken the back off maybe 5 times? This is something that younger expect to start happening after 6 months of use.... And what about the spot beside the charging port?
I'm gonna see if I can maybe get them to send a replacement back. I don't feel like this is something you'd normally expect of a 6 week old phone. IMHO
Sent from my LG-H901 using XDA Free mobile app
jcnbama said:
And what about the spot beside the charging port?
Click to expand...
Click to collapse
That's probably from taking an inaccurate aim when stabbing in the USB cable, but I agree that it shouldn't be happening at all.
jcnbama said:
I'm gonna see if I can maybe get them to send a replacement back. I don't feel like this is something you'd normally expect of a 6 week old phone. IMHO
Click to expand...
Click to collapse
You should, this is a flaw that we will all face, so please update us with any response you get.
Your right, shouldn't be happening. I never go naked so mine is fine. Looks like spots where something rubs or catches. I would contact LG and/or your carrier.
Visa Declined said:
That's probably from taking an inaccurate aim when stabbing in the USB cable, but I agree that it shouldn't be happening at all.
You should, this is a flaw that we will all face, so please update us with any response you get.
Click to expand...
Click to collapse
Yeah.. I mean I'll admit sometimes in the dark it's probably more difficult to get it just right. But totally would think LG would've counted for that and made it a little more durable... Literally only like 6 weeks old... Lol
Sent from my LG-H901 using XDA Free mobile app
Mine is only two weeks old and already peeling on the bottom of the battery cover. Not as bad as the OP's but its there. I noticed it after just a couple days.
Mines doing it too
Peeling around headphone jack pretty bad
jcnbama said:
This is a pic.
Click to expand...
Click to collapse
Yikes! Thankfully I'm not seeing this so far!
I'm not using a case and I've removed the back maybe 5 or 6 times. I hope this doesn't happen to all of them!
Sent from my pretty nifty brand new LG V10
Mine is too.
Tmobile response to my questioning them on the back falling apart.
Wow. Mine has the same problem. I talked to Verizon, they can't do anything about it, LG wants me to send the back to them and they will investigate and see whose fault it is. I'm having reservations and it because I will have to go bareback (???) for a few days. I'm still pissed because it was less than 2 weeks when I got the phone.
Sent from my VS990 using Tapatalk
mth7386 said:
Tmobile response to my questioning them on the back falling apart.
Click to expand...
Click to collapse
At least their being honest with you. Take it as a chance to invest in a wireless charging back cover.
This is a serious lack in customer service. What a mess. I will be calling next week and also sending pics and complaints to Tmobile. This phone is unfortunately not turning out to be all its cracked up to be. First with the busted screens and now this not so "Dura"skin peeling off the back. This should not be an opportunity to go and buy something else.... Now if LG wants to send me a $15 gift card or something I'll get another back....
Don't get me wrong the internal hardware is great but then so is the G4. I bought it because of its durability primarily and this is quickly becoming an area where it appears to be lacking... Now I just have a "heavy" phone.... With similar features as some other not so heavy ones...
Sent from my LG-H901 using XDA Free mobile app
I started a thread on Reddit also. I sent emails to Android Central and Android Police. I don't personally have a Twitter account but if you do maybe consider Tweeting it to LG with a link to the thread so that they can see these multiple reports. Comment on the Reddit thread as well to get that more visibility.... Hopefully this helps.
https://www.reddit.com/r/lgv10/comm...eling_around_ports_and_jacks/?sort=confidence
Sent from my LG-H901 using XDA Free mobile app
Same problem with my phone. I've had it since day one and it's peeling in the exact same way in the same spot. I called LG and they said they'd replace it after I send them the back of my phone and they send me a new back which would take up to 10 days. What a joke. I love the phone otherwise but I bought it so I wouldn't need to buy a case. Not that the cases work with the fingerprint scanner. I'm glad for jump on demand. I think it's ridiculous they won't send us a part that cost them a few cents but they send out batteries and sdcards for free.
luckycook82 said:
Same problem with my phone. I've had it since day one and it's peeling in the exact same way in the same spot. I called LG and they said they'd replace it after I send them the back of my phone and they send me a new back which would take up to 10 days. What a joke. I love the phone otherwise but I bought it so I wouldn't need to buy a case. Not that the cases work with the fingerprint scanner. I'm glad for jump on demand. I think it's ridiculous they won't send us a part that cost them a few cents but they send out batteries and sdcards for free.
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Really terrible customer service....
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