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So ive been running gingeritis for 4 days with no issue, then suddenly early this morning I only had access to sites I go to frequently, google search brings no page found, no weather updates, no voice search, one out of ten apps download, two out of eleven pulse feeds update, and I show full 4g with data transfer arrows both ways. A friend 50 miles away is having the same issue. Is anyone else getting this?
Same here. Reynoldsburg Ohio. Started happening around 1am. Things are pucking up though it seems
4Geezy ON DopeDiculous's ROOTED TBeezy!
Is it just us with gingerbread radios or are froyo radios getting it too?
Same problem here. I'm on Bamf GB and this morning I've lost all Network Connection. When I reboot I have 3G for less than 10 mins then it's gone and doesn't come back. I tried flashing back to bamf 1.7 with froyo radio and still having this problem. Finally I flashed all the way back to my stock root backup and it works. I also have friends running GB Roms now getting this problem...
same here on GB rom.. in LA
Alright guys I hope this helps but I finally got network connection back. I flashed the new GB Radio here: http://forum.xda-developers.com/showthread.php?t=1115714
Then I flashed Bamf GB Rom again and turned on LTE/CDMA network settings (I don't have 4G where I live). I rebooted about 3-4 times and finally my connection stayed on. After about an hour I turned it back to just CDMA and it stayed.
Hopefully this helps, it worked for me. Just wanted to share.
Went to the Verizon store and all of the 4g phones were doing the same thing. Must be a Verizon issue. Lol. Go figure
edjm711 said:
Went to the Verizon store and all of the 4g phones were doing the same thing. Must be a Verizon issue. Lol. Go figure
Click to expand...
Click to collapse
Lol yeah after I spent all freaking day screwing with my phone. FML
there are some people on the other threads in the deleloper forums having the same problem, but since I haven't posted 10 * times i can't post and tell them that verizon is having issues
I am just going to post four more times so I can post over there and tell them
also it looks like more and more cities are getting affected as the day goes on
hopefully they straighten out the 4 g issues soon
and it looks like it's happening 2 more and more people
solved. Lte is having compatibility issues with ipv6. Lol Verizon isn't compatible with the internet. Haha
I have been having a weird issue with my 4G the last few days. I live in Oklahoma City which was a city that got 4G awhile ago it was running fine with no real problems until yesterday. The problem is it shows service and I can load xda app to get to forums but youtube, pda net, dolphin browser won't load. When I switch over to cdma it loads fine(just slower of course). When i switch back to LTE xda app loads and speed test .net show correct 4G numbers. I have tried flashing a new ROM from cm7 1.2, Omfgb, synergy sense 3.0 nightlies plus chingys lastest ROM. Flashed radios 2mr 2.5mr and the lastest radio chingy put on root wiki. I wipe usally 3times between flashes and dalvik a few times. I was just wondering if anyone has had this trouble or maybe its something up with Oklahoma City since it just happened a few days ago. If anyone else has this problem or has fixed it please let me know.
Sent from my ADR6400L using XDA App
Dolphin browser will load about 75% Then stop but I can look at the webzine format. This is quite weird. Sorry for double posting I just thought id add that
Sent from my ADR6400L using XDA App
Yeah, the only time on aosp that I lose data is when using the xda app and I have no idea why
Sent from my Transformer TF101 using XDA Premium App
Just to let you know I am having LTE data issues in OKC too.
I read over on rootzwiki someone in Texas was having the same problemn he lives in Texas. So maybe its a Verizon network problem
Sent from my ADR6400L using XDA App
Same thing in dallas, browser works if you use bing gotta be a google/verizon issue. I don't know why but it will not connect to google using 4g.
Same thing in the DFW area of TX. I cannot connect to G+ on 4G but if I switch over to 3G it works fine. Also have the browsing issue on the stock browser.
Sent from my ADR6400L using Tapatalk
Verizon had no clue what I was talking about. What's really aggravating is google voice isn't working either on 4g.
I do not think its a root or radio issue. I have Th3roy on mine with the leaked radio its got no google voice or browser on 4g, 3g is fine, im in Tulsa. One of my buddies had two non rooted tb's they're both doing exactly the same thing.
4glte data to the browser and google voice is back up here in Tulsa at 1907
im having the same problem here in text i read on the CM7 people were having this problem too it says i have 4g but when i try to use my apps or go on the internet pages wont load. i have notice that if i switch to cdma 3g it works just fine so i been on while im out in about. i also notice that when i use wifi tether on 4g it works just fine when i am connected tp my xbox and laptop i get good speeds but on my phone web pages just wont load. i went ahead and called verizon about the problem and they said nothing was wrong with 4g here in the south even tho they are reciving alot of calls about the issue and tried to trouble shoot me which didnt wor and say i wasnt in a 4g area even tho houston was in the frist batch of of cities to get 4gand i tried trouble shoot myself by changeing roms and radios still no lucky.. i believe verizon messed something up because i just started having these problems saturday night and either dont know whats going on or are playing dumb until they figure it out....sorry about the long message
knothead said:
4glte data to the browser and google voice is back up here in Tulsa at 1907
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Click to collapse
its not only in OKC im in Texas and having these problems and for me none of my web pages load on exp.. droid life, bgr, phonedog, phandriod, android police, my droid world, google+..... its funny because the only website that seems to work for me is androidcentral.com and even funnier that the rest of the web pages will load fine on 3g like i said before verizon messed something up Saturday and either dont believe what people are telling them or are trying to keep quite about and like someone else metioned its not only rooted thunderbolts two of my coworkers with out rooted thunderbolts are having the same issue and a friend on a charge is too.`
MarkMyShark said:
I have been having a weird issue with my 4G the last few days. I live in Oklahoma City which was a city that got 4G awhile ago it was running fine with no real problems until yesterday. The problem is it shows service and I can load xda app to get to forums but youtube, pda net, dolphin browser won't load. When I switch over to cdma it loads fine(just slower of course). When i switch back to LTE xda app loads and speed test .net show correct 4G numbers. I have tried flashing a new ROM from cm7 1.2, Omfgb, synergy sense 3.0 nightlies plus chingys lastest ROM. Flashed radios 2mr 2.5mr and the lastest radio chingy put on root wiki. I wipe usally 3times between flashes and dalvik a few times. I was just wondering if anyone has had this trouble or maybe its something up with Oklahoma City since it just happened a few days ago. If anyone else has this problem or has fixed it please let me know.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
still no luck in houston
I was one of people on mikmik who posted about this rootzwiki also I believe I thought I was going insane. Network problem for sure I have loaded so many roms and radios to no avail. Can't search anything on Google VIA search bar or load Google.com on 4G. Defaulted browser search and homepage to Bing for now. 4G coverage is very bad for me in DFW area of Texas.
evolutioncsr said:
I was one of people on mikmik who posted about this rootzwiki also I believe I thought I was going insane. Network problem for sure I have loaded so many roms and radios to no avail. Can't search anything on Google VIA search bar or load Google.com on 4G. Defaulted browser search and homepage to Bing for now. 4G coverage is very bad for me in DFW area of Texas.
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Click to collapse
same in houston i been tweeteing to verizon and the finally said they would call me and explain the problem but this is really unaccepteable to me i been with out 4g for 3 days now and its not only google services i cant use its many other websites that wont load on 4g but will load on 3g follow me on twitter @jimbob0789 and ill let you know what verizon saysabut this issuse beacuse im not going to do any trouble shooting again they better send me a new phone better yet a bionic
evolutioncsr said:
I was one of people on mikmik who posted about this rootzwiki also I believe I thought I was going insane. Network problem for sure I have loaded so many roms and radios to no avail. Can't search anything on Google VIA search bar or load Google.com on 4G. Defaulted browser search and homepage to Bing for now. 4G coverage is very bad for me in DFW area of Texas.
Click to expand...
Click to collapse
i just got off the phone with verizon and they want everyone to call in from a different number at 1800-922-0204 they also said they are aware of the issue with not being able to view google websites and that there is a setting we need to change.... i believe its something with the network because im having trouble with more than just google sites
Hey everyone,
The problem with the 4g in Houston seems to be a DNS issue. I have a thunderbolt and very few of my Google apps or services seem to be able to connect even though 4g indicator is on.
Here's a link to the topic on rootzwiki where people have found a solution:
rootzwiki.com/showthread.php?1763-Browser-not-liking-LTE&p=39618#post39618
And here's another xda thread where people are having the same issue.
http://forum.xda-developers.com/showthread.php?p=16014183&posted=1#post16014183
If you're phone is rooted please try the set DNS app to change to the appropriate DNS and let us all know how it goes. Since my phone isn't rooted, I will wait it out a little longer just to see if Verizon fixes the DNS. However, I think we should all email/call/harass Verizon as much as possible. It's flat out unacceptable to the consumers who paid good money and locked in on a 2 year contract to get 4g. I could have taken my money elsewhere but Verizon has the fastest network, but if Verizon can't get their DNS server working then I'd rather take my money elsewhere.
I just grabbed set DNs and used Google dnsand my 4glte is now running fine. Good idea.
Th3orys latest infused xx radio.
Sent from my ADR6400L using XDA App
My 4g in DFW just went down. All I get right now is 3g... or 1X if I force lte in the bamf toolkit. Wonder if they are working on it?
Sent from my ADR6400L using Tapatalk
mindcritic said:
My 4g in DFW just went down. All I get right now is 3g... or 1X if I force lte in the bamf toolkit. Wonder if they are working on it?
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
Same here. I put it in LTE mode, and used the DNS fix, and half hour later, I don't get any 4G, and no data at all. 3G seems to work.
I decided to restore my default DNS settings back.
EDIT: Never mind its back up now.
is anyone else having isues with youtube on their phone? it keeps telling me it can't load vids. I'm also having the same issue on my transformer.
Nope... are you on the same connection?
i am. but even when i switch off of wifi to 3g or 4g, i get the same issue. maybe it's just something up with my account?
Sometimes it happens to me too. Can't explain it either.
Yeah, youtube acts weird. A while ago, my youtube wouldn't work on wimax, tested it on my gf's phone, same thing... Went to a sprint store, all their phones were doing the same thing. This had been going on for more than a month on my phone, but then I started asking around and realized it wasn't just my phone. Took sprint more than a month to fix it after I opened a ticket. Mind you, everything worked on 3g and wifi...
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
Click to expand...
Click to collapse
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
Click to expand...
Click to collapse
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
Click to expand...
Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
Click to expand...
Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
Click to expand...
Click to collapse
they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
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Click to collapse
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
Click to expand...
Click to collapse
Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Click to expand...
Click to collapse
Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
I am having the same problem i called sprint and they couldn't help at all i think is a phone defect
adierks3 said:
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Click to expand...
Click to collapse
Try updating your profile or PRL , that's helped me in the past with data issues
ccs86 said:
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
Click to expand...
Click to collapse
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
Click to expand...
Click to collapse
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
Click to expand...
Click to collapse
adierks3 said:
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
Click to expand...
Click to collapse
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
Click to expand...
Click to collapse
I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
hsmith1514;60132588 said:
I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
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Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I wonder if it's a DNS issue on LTE.
3G, LTE and WIFI are all pretty separate interfaces and have their own "setup".
What you might try doing is see if you can PING the server by NAME and by IP Address on each of those interfaces.
You may have to dig a bit to figure out what servers the various apps are using.
If it pings by IP but not by NAME it's a DNS issue.
Ever since Lollipop there have been some IPV6 issues that cause DNS problems. But those have been usually on WIFI only.
There are some tools in Google Play to disable IPV6 but it only disables it on WIFI interface.
Like on Lollipop M8, MMS would not work on WIFI for some folks and disabling IPV6 would temporarily fix it.
A really nice tool to debug with is called FING that you can get from Google Play. It has built in PING, Trace Route and a bunch of other goodies.
I used it to find a rogue device on my work Network.
If some apps work and others don't it's very likely a DNS issues. Unless Sprint is now blocking some ports on LTE.
You can also test HOST name and PORT for a service, this takes some serious digging to see if the port is blocked.
There is a tool in FING for that too called TCP Connection Tester. I usually have used TELNET on Desktop PC's to do the same.
If you google that service you can often find the host and port it's using.
Here is an example: Let's say SPOTIFY won't work on LTE
Get the Port and HOST from a search I did that showed this. I searched for SPOTIFY HOST PORT
https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/What-firewall-ports-to-open/td-p/194752
adierks3 said:
Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
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Yeah mine came with headphones, I'd imagine all the M9s come with them
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
LymeWire said:
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
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I'm happy it's not just mine either I mean it sucks but last thing I wanted was a bad radio.
Same issue here, when on LTE can't send snaps (just an example) also push notifications don't seem to come through. Though it might have been due to the rom I was using but doesn't seem to be the case. Even RUU'd it and it didn't help same exact issue. 3G just fine, wi-fi just fine. This is driving me nuts. I guess it sounds like it's a Sprint issue and not hardware which is good but calling Sprint Tech support is usually usless unless you get to the higher ups.
My friend has a pure stock locked non-rooted s-on phone he says he has been having issues as well.
We might wanna get something like this going over at Sprint Community hopefully try and get the issue moved up. I was thinking it might be a DNS issue as well.
Has anyone found a solution?
I have yet to find or see a solution. Sprint or HTC hasn't said anything about it officially. Really sucks cause a bunch of my stuff just doesn't work right over LTE including push notifications won't come through. I have not enjoyed this phone thus far.
I'd advise you all to return your phone that's what I did with mine
Sent from my HTCONE using XDA Free mobile app
I've swapped for another M9, doing the same thing. I'm on the phone with Sprint now, they have escalated to a second tech. That tech claims they are not aware of any issues on the M9, but did say they heard of one S6 having such issues. The tech advised to swap it yet again.
If enough people return them they might actually look at the problem. I remember when the evo4G had an issue similar to this, you couldn't stream music Sprint's proxy would mess it up. Took them a while to release a fix. Really this isn't an acceptable problem, I'm mean half the apps are worthless cause they won't work over LTE. I'm past my return period and I'm unlocked and this appears not to be a hardware problem. I just wish they would confirm something that they are looking into it. I hate calling Sprint for tech support, it will be the usual non-sense of resetting the phone and doing data profile updates. Then they bump it up and tell you they will call you back when half the time they never do anyway and even if they do it's usually not with a fix. I remember I had a problem getting Direct Connect provisioned on the M8 when it came out. Regular CSR couldn't add the code correctly, they did end up fixing it eventually but no thanks to the techs I worked with nor did they really follow with me more than once. An issue like this needs to make it to the correct people which appears that has not happened yet.
I agree. I am chatting with HTC Support now.
ReproOne said:
I agree. I am chatting with HTC Support now.
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Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
Sim-X said:
Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
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HTC Chat is getting me no where. I even sent them these links:
https://community.sprint.com/baw/thread/204027
http://forum.xda-developers.com/sprint-one-m9/help/lte-signal-apps-wont-utilize-ideas-t3080920
I called, they supposedly create da ticket under my account to escalate. I'll have to see what happens with that.