Related
I went in during lunch to grab an Evo 3D. The guy kept trying to sell me cases and chargers and I kept saying "no thanks, just the phone."
As he was ringing it all up I remembered the new HDMI deal and that I would need a new cable now because my 4G one wouldn't work. I asked if they had the HDMI cable and he told me the phone did not support HDMI.
I asked him if he was sure and he said "there is no HDMI on the phone, only wireless HDMI." News to me. I told him I understood that it supported HDMI over the micro USB port. He told me that it did not support HDMI in any way and had another employee come over to tell me the same thing and that they were trained on the phone and Sprint said it didn't support HDMI.
I had been researching several phones so thought maybe I had my facts mixed up and checked online. After confirming the HDMI capabilities I dropped the subject, but he kept wanting to bring it up so I told him "HDMI is supported over the Micro USB port, I just confirmed it on Sprint's website" and showed him the page. He then proceeded to argue with me about it until he was done ringing up the phone - I just kept saying "okay, that's fine, whatever, etc." He finally conceded that "maaaaybe someone has invented some sort of adapter, but we don't carry things like that..."
I walked over to the wall, and proceeded to bash my head against it until it was a bloody pulp.
Okay that part isn't true.
After that he tried to force me to buy the protection plan even after I explained I already had coverage. Then he wanted to argue about how my coverage was not sufficient even though he didn't know a thing about it.
Overall the purchasing process was quick and painless, but dealing with the employee was a major headache. Sprint does a great job of publishing their specs, now they just need to get their employees to study up a bit before spreading bad information.
In a related topic, I'm finding the MHL cables online are frakkin expensive. Is there any place I can get one for less than $20 or so?
gthing said:
I went in during lunch to grab an Evo 3D. The guy kept trying to sell me cases and chargers and I kept saying "no thanks, just the phone."
As he was ringing it all up I remembered the new HDMI deal and that I would need a new cable now because my 4G one wouldn't work. I asked if they had the HDMI cable and he told me the phone did not support HDMI.
I asked him if he was sure and he said "there is no HDMI on the phone, only wireless HDMI." News to me. I told him I understood that it supported HDMI over the micro USB port. He told me that it did not support HDMI in any way and had another employee come over to tell me the same thing and that they were trained on the phone and Sprint said it didn't support HDMI.
I had been researching several phones so thought maybe I had my facts mixed up and checked online. After confirming the HDMI capabilities I dropped the subject, but he kept wanting to bring it up so I told him "HDMI is supported over the Micro USB port, I just confirmed it on Sprint's website" and showed him the page. He then proceeded to argue with me about it until he was done ringing up the phone - I just kept saying "okay, that's fine, whatever, etc." He finally conceded that "maaaaybe someone has invented some sort of adapter, but we don't carry things like that..."
I walked over to the wall, and proceeded to bash my head against it until it was a bloody pulp.
Okay that part isn't true.
After that he tried to force me to buy the protection plan even after I explained I already had coverage. Then he wanted to argue about how my coverage was not sufficient even though he didn't know a thing about it.
Overall the purchasing process was quick and painless, but dealing with the employee was a major headache. Sprint does a great job of publishing their specs, now they just need to get their employees to study up a bit before spreading bad information.
In a related topic, I'm finding the MHL cables online are frakkin expensive. Is there any place I can get one for less than $20 or so?
Click to expand...
Click to collapse
Your Sprint store staff must have taken the same training classes as my Sprint store's staff. I go in there with questions which I pretty much know the answer to and just want a 'yes we do' or 'no we don't' or 'not yet' or 'next week' regarding availability of a phone or a cable or accessories or whatever and get the same knowitall responses. Even though I know better I am polite enough to not turn into a knowitall back at them. It's just rude and accomplishes nothing...espeically with another knowitall on the other side and yes even in the face of evidence to the contrary they will tell you the wrong thing.
I just want a clear cut answer to availability of something and usually get told something that is either a complete lie to cover up a lack of availability or desire to help me or worse yet someone who actually thinks what they are saying is true.
I'm sure there are Sprint stores that are a shining example of what real CS is about. This store has one such employee, great guy, very informed and 'big picture', great to talk to....but he's never around....but either way, this store is no such shining example.
gthing said:
I went in during lunch to grab an Evo 3D. The guy kept trying to sell me cases and chargers and I kept saying "no thanks, just the phone."
As he was ringing it all up I remembered the new HDMI deal and that I would need a new cable now because my 4G one wouldn't work. I asked if they had the HDMI cable and he told me the phone did not support HDMI.
I asked him if he was sure and he said "there is no HDMI on the phone, only wireless HDMI." News to me. I told him I understood that it supported HDMI over the micro USB port. He told me that it did not support HDMI in any way and had another employee come over to tell me the same thing and that they were trained on the phone and Sprint said it didn't support HDMI.
I had been researching several phones so thought maybe I had my facts mixed up and checked online. After confirming the HDMI capabilities I dropped the subject, but he kept wanting to bring it up so I told him "HDMI is supported over the Micro USB port, I just confirmed it on Sprint's website" and showed him the page. He then proceeded to argue with me about it until he was done ringing up the phone - I just kept saying "okay, that's fine, whatever, etc." He finally conceded that "maaaaybe someone has invented some sort of adapter, but we don't carry things like that..."
I walked over to the wall, and proceeded to bash my head against it until it was a bloody pulp.
Okay that part isn't true.
After that he tried to force me to buy the protection plan even after I explained I already had coverage. Then he wanted to argue about how my coverage was not sufficient even though he didn't know a thing about it.
Overall the purchasing process was quick and painless, but dealing with the employee was a major headache. Sprint does a great job of publishing their specs, now they just need to get their employees to study up a bit before spreading bad information.
In a related topic, I'm finding the MHL cables online are frakkin expensive. Is there any place I can get one for less than $20 or so?
Click to expand...
Click to collapse
Yeah, employees will do that, it looks good for them, and depending on the store (possibly, most) they get a commission on the accessories, a bigger one then selling the phone. when I got my Evo3D the chick was nice, a joy to work with, but knew NOTHING about the phone, but kept trying to sell me cases, and screen protectors, the insurance, chargers, you name it, it was offered. she even offered some things that the phone didn't support. Super friendly, no tech knowledge.
They realize that some of us who are unemployed *cough cough* have BOTH these skills..right? *sigh*
Here is the one from Sprint. I'll find the cheaper one in a minute for you.
http://shop2.sprint.com/NASApp/onlinestore/en/Action/OSBrowseAccessoriesDetail?categoryRefName=Headsets+%26+Speakers&PHONE_ID=APX515CKT&selectedAccessoryID=EVH1303&topPageNumber=0&subPageNumber=0
Here is the one I want to order soon:
http://www.expansys-usa.com/expansys-mhl-to-hdmi-adapter-black-218572/
The sprint store I go to for the most part is helpful except one idiot who keeps trying to harass people into buying insurance for their phone and cases.
daneurysm said:
Your Sprint store staff must have taken the same training classes as my Sprint store's staff. I go in there with questions which I pretty much know the answer to and just want a 'yes we do' or 'no we don't' or 'not yet' or 'next week' regarding availability of a phone or a cable or accessories or whatever and get the same knowitall responses. Even though I know better I am polite enough to not turn into a knowitall back at them. It's just rude and accomplishes nothing...espeically with another knowitall on the other side and yes even in the face of evidence to the contrary they will tell you the wrong thing.
I just want a clear cut answer to availability of something and usually get told something that is either a complete lie to cover up a lack of availability or desire to help me or worse yet someone who actually thinks what they are saying is true.
I'm sure there are Sprint stores that are a shining example of what real CS is about. This store has one such employee, great guy, very informed and 'big picture', great to talk to....but he's never around....but either way, this store is no such shining example.
Click to expand...
Click to collapse
Yea the first thing Sprint needs to teach its salesman is the phrase "I'm not sure on that" or "let me grab the spec sheet and we'll take a look." Making things up and then defending them even when you've been shown the facts makes you sound stupid.
I tried not to get pulled into a debate about it, but it bothered me that they were giving out bad information.
im semi fortunate at my sprint store 3 of the CSRs are rooted so they know a little about the phones, but as whole they know crap.. and i know some of them have xda so they may read this.. but the last 2 phones that i purchased there (3d for myself and shift for another line) i knew more than they did about the phone.. they are cool enough, but its like they are trying to be cool with it.. one guy was so intently trying to show me CM7 on his orig EVO, after i had said that i had it on my previous phone.. he kept telling me all the benefits of rooting, like i didnt know, after he saw me boot up my old phone with a custom splash screen, boot screen, and i had told him that it was rooted up front..
but then again he also told me that he didnt know what adb really was.. that he did everything he could to stay away from it.. that he only wanted one click root methods..
but i am fortunate to have 3 rooted fellows there, so i dont catch grief for being rooted.. and they are friendly, just not the most knowledgable..
EDIT: i just let them think they are right if they try to debate me, its not worth it.. they get paid and i dont, so i usually let it drop fairly quickly..
gthing said:
Yea the first thing Sprint needs to teach its salesman is the phrase "I'm not sure on that" or "let me grab the spec sheet and we'll take a look." Making things up and then defending them even when you've been shown the facts makes you sound stupid.
I tried not to get pulled into a debate about it, but it bothered me that they were giving out bad information.
Click to expand...
Click to collapse
Now, ultimately, as a life long geek I know my specs and have everything pretty much hammered down when I go in there. It's merely a matter of availability, price, upgrade statuses, promotion eligibility, etc, with a light smattering of haggling and charm for maximum effect. Aside from them being slow, which is only slightly annoying, their complete ignorance of their own product line and accessories is merely annoying...
...but what riles me up is when somebody who isn't as knowledgeable and prepared as myself walks in there and I hear one of these clueless hucksters fire up the bull**** machine and start telling people things they want to hear which aren't true or things people don't want to hear (which also aren't true) in an effort to up-sell them on a more expensive phone or service...and in either scenario it seems it isn't them being shady so much as truly uninformed...and then they pass off that lack of information onto someone else with a heftier price tag and perhaps pointless monthly service fee both predicated on the customer relying on the expertise of the CSR who is nearly as ignorant.
...yes, it grinds my gears...
poweroutlet said:
The sprint store I go to for the most part is helpful except one idiot who keeps trying to harass people into buying insurance for their phone and cases.
Click to expand...
Click to collapse
My guy told me that I had to get it because of the type of phone I was buying it and I would only have the option to cancel it after 30 days. I wasn't having it so he reluctantly dropped it off.
Pains me to read threads like these...
Being someone who works at a Sprint store I know just as much if not more than some of the people who frequent the forums just because I'm on both sides of the fence. In that guys defense...he DOES work on commission. And he makes more on selling you accessories than he did by selling you the phone. Just the way it is...so obviously he's going to try and upsell. We have bills to pay just like you do and thats how we pay them. Some customers buy more...some dont. You're one who doesnt obviously.
As far as knowledge goes...I hate the fact that some of these guys dont know jack from sh*t. It gives the rest of us a bad name. When helping a customer...I give it to them straight. If I dont know and it hasnt been communicated directly from Sprint...thats what I tell them. I'm not going to lie, make something up or cover anything. I feel a customer will respect the fact that they might be asking something that Sprint just hasnt provided an answer for. If they cant then screw them.
It sounds like you all just need to find "that guy" in your local Sprint stores. I would assume every store has one. I'm not a pushy salesman...I'm a real one. I'm going to tell it like it is. I'm going to try and upsell but I wont push you into a purchase. If you decline a case...then go outside and drop your phone...thats on you. But dont come to me when you're screen is cracked and you declined both the insurance AND the case. I told you so....
daneurysm said:
Even though I know better I am polite enough to not turn into a knowitall back at them. It's just rude and accomplishes nothing...espeically with another knowitall on the other side and yes even in the face of evidence to the contrary they will tell you the wrong thing.
Click to expand...
Click to collapse
I would, as long as there are no other customers around. If they can't be properly trained, then i'll gladly give them some free training and jab to the ego. If you throw it back at them with proof, then maybe it'll get them to do some research and stop them from misinforming the next person.
Quis89 said:
Pains me to read threads like these...
Being someone who works at a Sprint store I know just as much if not more than some of the people who frequent the forums just because I'm on both sides of the fence. In that guys defense...he DOES work on commission. And he makes more on selling you accessories than he did by selling you the phone. Just the way it is...so obviously he's going to try and upsell. We have bills to pay just like you do and thats how we pay them. Some customers buy more...some dont. You're one who doesnt obviously.
As far as knowledge goes...I hate the fact that some of these guys dont know jack from sh*t. It gives the rest of us a bad name. When helping a customer...I give it to them straight. If I dont know and it hasnt been communicated directly from Sprint...thats what I tell them. I'm not going to lie, make something up or cover anything. I feel a customer will respect the fact that they might be asking something that Sprint just hasnt provided an answer for. If they cant then screw them.
It sounds like you all just need to find "that guy" in your local Sprint stores. I would assume every store has one. I'm not a pushy salesman...I'm a real one. I'm going to tell it like it is. I'm going to try and upsell but I wont push you into a purchase. If you decline a case...then go outside and drop your phone...thats on you. But dont come to me when you're screen is cracked and you declined both the insurance AND the case. I told you so....
Click to expand...
Click to collapse
You are the guy I look for whenever I go into any store with sales associates. Typically every store has at least one.
I started out my first real job at 16 at a computer shop (that I would years later run, for the most part). I got the job because I had technical skills. Well, at a small shop you also have to answer phones and be a salesman. I learned early on the hard way. Shoot straight, give people options and try to do it on a level that they understand and is relavent to their life...but the biggest and hardest lesson was being in a technical position and learning how to confidently say "I don't know", come to find out that appears to be the single most difficult thing for almost anyone on the planet to do, especially at work, triply so if they work at a job that has any technical element to it.
There is no shame in not knowing, there is shame in bullshitting. Getting called out on it a few times you would figure would be enough for anyone to learn that lesson. Sadly that's not the case.
You rock on being "that guy", cuz you are the guy I look for when I go somewhere to buy something...you can help a technical guy like me because you have information beyond mere specs. You can help a non-technical person, because you can translate specs into real-language that makes sense to each customer and most of all you can say "I don't know, let me find that out for you." Where most people would be afraid to say "I don't know" for fear of looking uninformed to the customer YOU know that the customer will feel reassured to hear "let me find that out for you."
Quis89 said:
Pains me to read threads like these...
Being someone who works at a Sprint store I know just as much if not more than some of the people who frequent the forums
Click to expand...
Click to collapse
Can I move to wherever you work? The people at the local store don't know much.
try to remember, being a salesman in sprint store is not a technical job that requires degrees. Dont hold them to unfair expectations
A.Priori said:
try to remember, being a salesman in sprint store is not a technical job that requires degrees. Dont hold them to unfair expectations
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Click to collapse
Are you being sarcastic? You don't need to have degrees to know any kind of technical stuff about cell phones.
Hell, you don't need degrees in any IT job.
spencer88 said:
Are you being sarcastic? You don't need to have degrees to know any kind of technical stuff about cell phones.
Hell, you don't need degrees in any IT job.
Click to expand...
Click to collapse
Agreed
I've been a salesmen for about 4 years and the first thing they teach in any training class is KNOW your products inside and out to avoid confusing the customer or false information and to educate to the customers features they may not know about....
Second is to know your customers needs and wants... Obviously ties into the first one but some of the sprint reps I talk to try to upsell will no good points other than "it helps you"
I'm not going to list everything I learned in the last 4 years because I'd be here for a few hours and no one wants to read it... But I think sprint needs to do some "fall cleaning". At my local stores....
3D > iClone
I was trying to get a job at a corporate Tmo or sprint store for the longest time. I get mad when I come in and have to deal with a moron who they hired that calls the evos "the Droid phones" or has no knowledge about the phones but what the little features sheet next to dummy phone says.
Sounds like the OP got one of those employees.
Mannnn.. the sprint store near me is simply amazing... no need to worry about phone knowledge, price plans or anything else ... just focus on the 8 latina sprint cheerleaders with there tight clothes and short tops and trust me you will not be asking anything about the phone when you are done ... Man I just want an excuse to back there ... LMAO!!!
A.Priori said:
try to remember, being a salesman in sprint store is not a technical job that requires degrees. Dont hold them to unfair expectations
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Click to collapse
lol, expecting them to do their job is unfair? Wow.
ninoriff said:
Mannnn.. the sprint store near me is simply amazing... no need to worry about phone knowledge, price plans or anything else ... just focus on the 8 latina sprint cheerleaders with there tight clothes and short tops and trust me you will not be asking anything about the phone when you are done ... Man I just want an excuse to back there ... LMAO!!!
Click to expand...
Click to collapse
That would be a very acceptable trade-off. Alas, my store lacks such a perk.
so a rep from the HTC escalation dept or whatever called me and asked me about the email i wrote them complaining about the Amazes flaws, he said he was going to collect information and get it to the higher ups so a patch can be made to address the problems and shortcomings.
since he asked i told him how are phones bleed light from the touch buttons and the screen isnt sharp like the sensation and the kernel is like dumbed down or something it wont play 1080p or even 720p smoothly, I told him teh sensation with a kernel from XDA played 1080p smooth as butter and had good battery life and since this is the same SOC with a higher clock...its should play hd youtube and streamsing video, and i continued on with "and when can we expect some ICS?" so he said we will get it early this year...doesnt mean much though.
he said he will forward all the info (complaints) to the higher ups and hopefully get some of these issues addressed in a patch!
just thought id share with you all 8)
hyphydragon said:
so a rep from the HTC escalation dept or whatever called me and asked me about the email i wrote them complaining about the Amazes flaws, he said he was going to collect information and get it to the higher ups so a patch can be made to address the problems and shortcomings.
since he asked i told him how are phones bleed light from the touch buttons and the screen isnt sharp like the sensation and the kernel is like dumbed down or something it wont play 1080p or even 720p smoothly, I told him teh sensation with a kernel from XDA played 1080p smooth as butter and had good battery life and since this is the same SOC with a higher clock...its should play hd youtube and streamsing video, and i continued on with "and when can we expect some ICS?" so he said we will get it early this year...doesnt mean much though.
he said he will forward all the info (complaints) to the higher ups and hopefully get some of these issues addressed in a patch!
just thought id share with you all 8)
Click to expand...
Click to collapse
Man, this is great new! THIS is why i like HTC and will continue to buy their devices, not Samsung. They dont treat their consumers like HTC does, or even Sony. Looking forward to ICS though. hopefully it fixes all the issues, abd maybe they will include something to let is turn off the capacitive buttons with a push of a button maybe im hopeing for too much though lol
Hmm.. I just wish they would release the full source and unlock s-off for at least the developers though.
Maybe if they really do care, they will eventually help us all out.
Wow glad I had HTC over samsung...
They called me yesterday too. A month or so ago I had called htc to ask about unlocking the telus bootloader. I was emailed a satisfaction survey and gave them very low marks. They called me yesterday to ask why I was dissatisfied.
I explained about my bootloader woes (now fixed) and complained about their failure to release full source codes (wifi etc) and about the lack of S-OFF. I pointed out that development on the SGII was miles ahead and doubted that I would buy another htc.
I told him about these same complaints on XDA and he said he was familiar with the site. He thanked me for my input but obviously made no commitments of any kind.
Still....it was nice to get a human to follow up on a dissatisfied customer.
marleyfan61 said:
They called me yesterday too. A month or so ago I had called htc to ask about unlocking the telus bootloader. I was emailed a satisfaction survey and gave them very low marks. They called me yesterday to ask why I was dissatisfied.
I explained about my bootloader woes (now fixed) and complained about their failure to release full source codes (wifi etc) and about the lack of S-OFF. I pointed out that development on the SGII was miles ahead and doubted that I would buy another htc.
I told him about these same complaints on XDA and he said he was familiar with the site. He thanked me for my input but obviously made no commitments of any kind.
Still....it was nice to get a human to follow up on a dissatisfied customer.
Click to expand...
Click to collapse
With the way the Amaze forum is i really hope HTC has something up their sleeve. they usually do things in the shade kind of like Sony.
I know it was mentioned in another thread that people were going to email HTC pleading for an ICS update. I believe a better option is to write your own review of the HTC Jetstream here - http://www.htc.com/us/tablets/htc-jetstream-att/ - and mention how HTC has neglected to update such an expensive device that customers have signed a two-year contract with.
I am really interested to see what power this can have. I felt like I wrote a rather haughty (and quick) message saying how HTC has sent the wrong message to its community with the neglect it has given this device. My post hasn't been posted yet. I am excited to see if HTC will actually display it given the Negative things I said about their lack of updates and support. Though, I did have good things to say. I do love this device or I wouldn't care so much.
Please, take 5-10 minutes and let them know how you feel.
typhoonikan said:
I know it was mentioned in another thread that people were going to email HTC pleading for an ICS update. I believe a better option is to write your own review of the HTC Jetstream here - http://www.htc.com/us/tablets/htc-jetstream-att/ - and mention how HTC has neglected to update such an expensive device that customers have signed a two-year contract with.
I am really interested to see what power this can have. I felt like I wrote a rather haughty (and quick) message saying how HTC has sent the wrong message to its community with the neglect it has given this device. My post hasn't been posted yet. I am excited to see if HTC will actually display it given the Negative things I said about their lack of updates and support. Though, I did have good things to say. I do love this device or I wouldn't care so much.
Please, take 5-10 minutes and let them know how you feel.
Click to expand...
Click to collapse
Will do in the morning tomorrow.
Sent from my HTC PG09410 using XDA
My review was posted yesterday.
http://www.htc.com/us/tablets/htc-jetstream-att/
typhoonikan said:
My review was posted yesterday.
http://www.htc.com/us/tablets/htc-jetstream-att/
Click to expand...
Click to collapse
Hate to break it to you, but HTC must have pulled your review because today there is only 1 review there.
I write mine tommorrow
Mine is the first, JordanB.
I tried to write a thought out, organized review. The second post is in all caps and is kinda.... yea
typhoonikan said:
I know it was mentioned in another thread that people were going to email HTC pleading for an ICS update. I believe a better option is to write your own review of the HTC Jetstream here - http://www.htc.com/us/tablets/htc-jetstream-att/ - and mention how HTC has neglected to update such an expensive device that customers have signed a two-year contract with.
I am really interested to see what power this can have. I felt like I wrote a rather haughty (and quick) message saying how HTC has sent the wrong message to its community with the neglect it has given this device. My post hasn't been posted yet. I am excited to see if HTC will actually display it given the Negative things I said about their lack of updates and support. Though, I did have good things to say. I do love this device or I wouldn't care so much.
Please, take 5-10 minutes and let them know how you feel.
Click to expand...
Click to collapse
Wrote my review today. Lets see when it will be published.
Very good.
I like how the Jetstream page linked in the OP is now riddled with reviews that all say something about HTC not updating the device lol! Maybe they will notice. Or, at the very very least, get the idea that if they release a device that a consumer is spending 700+ on, they will update it and be competitive.
Waiting for my EVO LTE has kind of distracted me from my Jetstream. But I'm still hoping HTC does something.
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
ihavenewnike said:
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
Click to expand...
Click to collapse
All the time. In store I had a rep tell me that their verizon intuition had "way better" the specs then the note 2. I loled
I think I would have had a natural reflex and slapped them
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
Click to expand...
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Any sales experience? Pretty sure 6 months is required. I applied with 1 year of sales and IT experience and said no after they wanted to make me a cashier.
Best Buy is terrible anyway. I ordered the Collector's Edition of Diablo 3 at a store that was closing (found out 3 weeks after I ordered) and got an email that I needed to call them to change the store or ship it to my house. I called them 5 times and opened 2 cases. They couldn't get it changed or shipped to my house because of a glitch it the system. 2 days before the game came out they said they would "send it to the correct department for viewing" and yeah... never got it.
Verizon is terrible about knowing about their phones (in or out of the store). When I bought my Thunderbolt, the first rep said I didn't have a discounted upgrade (literally saw it on her little tablet thing that I did) so I went to the next rep and he didn't know how much internal storage their was. Needless to say, I've ordered online since then.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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A friend of mine works at the Target Mobile kiosk; he literally knows crap-all about phones, owns an old smartphone he's never turned on, and whenever I'm there talking to him, I end up telling the customers more about the phones they look at than he does. Which is why I work in a car wash, and he tries to sell people tech he doesn't understand. It's practically a joke by now.
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
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That's about what i was thinking.
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
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No kidding.
jmorton10 said:
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
No kidding.
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You are right about attitude as well. When I exchanged my DNA for my Note II, I could have berated and slammed the rep working with me that was telling me that KLP source was online, but instead I just lightly conversed with him and ignored it.
As a result, I was in and out quickly without any troubles.
Be careful how you treat people who are in a position to screw you. He could have easily nixed my unlimited data because I was getting in through a loophole.
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
SwiftLegend said:
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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Technically they are both LCDs, just with different backlighting.
adrynalyne said:
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
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LOL, I can relate to that.
A number of years ago I did some tech support for HP Pavilion desktops.
Same thing, if the customer was a douche I would simply tell them the only fix was to run the recovery disc which was the same thing as a format and OS reinstall.
Some of the customers where great however and with them I occasionally spent hours on the phone with them, walking a novice through basic PC troubleshooting etc.
mutelight said:
Technically they are both LCDs, just with different backlighting.
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And they probably wouldn't know that
Lol. Was all part of it. He didnt know anything else. In all reality was a test. No lie did it on purpose
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
I work at a store and me and one other guy knows what we're talking about...so yeah you get about a 5 percent chance of the reps knowing anything, but as a guy said before me it's easier to be nice to the rep and probably get what you want than to be a Douche and end up getting nothing and possibly losing something.
Sent from my SCH-I605 using Tapatalk 2
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
Sent from my SCH-I605 using Tapatalk 2
I wasnt mean.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
Sent from my SCH-I605 using xda premium
The moral of this story is:
Be nice to the guys at the store or on the phone. They make less than you do, and they have to deal with a hundred people just like you every day. They don't owe you anything but if you're cool they'll help you out. Oddly enough this is a lesson which can be applied to human interactions everywhere in your life.
SJUnion said:
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
Sent from my SCH-I605 using Tapatalk 2
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All you have to know to be here at XDA is how to read and follow a simple sign up. Not that special.
mr_schticker said:
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
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Most tech supports have a database of issues that have occurred in the past and how to fix them (not found on Google). There are also things that can happen that is beyond the user's control. I didn't get a delivery notice from Verizon for my Note 2 so I called them and found out there was a bug in the system and we had to resubmit it. If I had your way of thinking on the matter I would have never got my phone.
Just because many people here at XDA don't need tech support, doesn't mean the majority of people don't. You can see this in most mod/ROM threads. Lots of people ask questions because they have issues and the communuty helps them out (basically tech support). I work in IT and some people don't know anything about electronics eventhough they work with them everyday.
Not trying to attack you guys or anything, just trying to bring the real world to a tech forum since I help them every day.
Sent from my Xposed Beans Note 2
I'm friends are diehard Samsung fans... So they seen a htcone and started in on how much better the screen is on the S4 better compared to the htcone I simply pulled out this picture
And walked away and have not heard a word from them on the subject
I thought it was funny so thought I would make a post about it
Sent from my HTC One using Tapatalk 2
awesome
This is why we call "owned". Go HTC.
Sent from my HTC One using xda premium
Originally I was on the Samsung bandwagon but never owned the device. The company seemed to make all the right decisions at the time.
Then I got my HOX and bought my sis her S3... Then I knew HTC was doing big things just not getting much credit. My One's screen is just amazing.
Great post to drive that point home! haha
just to add i let the same few buddies play with my HONE and now they hare considering buying a ONE lol they loves how fluid it is compared to crapwiz
OP where did that image comparison come from? I've wanted a good One/S4 screen comparison since these two phones were announced.
Sent from my HTC One using Tapatalk 2
blackplague1347 said:
OP where did that image comparison come from? I've wanted a good One/S4 screen comparison since these two phones were announced.
Sent from my HTC One using Tapatalk 2
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Droid-Life did a full review of the GS4 and included a macro comparison.
http://www.redmondpie.com/iphone-5-...e-vs-lumia-920-vs-xperia-z-screen-comparison/
Here's another screen comparison. Doesn't have an icon comparo like the OP tho.
Fanboy circlejerk is literally hitler..
But seriously, stuff like this is why I stopped going to the Int'l One forum for a while. I was hoping it wouldn't happen here, too. IMHO it doesn't do anything except create hate between users of two different phones. One of my friends has an iPhone 5 and is happy to try to convince me that it is the **** every time I see him. I just nod politely and move along.
That my friend is what we call a walk off base hit. Good shyt
Sent from my SAMSUNG-SGH-I747 using xda premium
I was standing on campus the other day and heard this from a girl standing with a guy:
"HTC's are so stupid. They're the stupidest phones. They can't do anything!"
That is what she said, verbatim. I almost wanted to punch myself in the face for just hearing something that incredibly ignorant. I don't have much shame, but verbally beating down this idiot amongst my peers is not something even I can do or is it worth the effort. THIS is who HTC has to market to. Freaking idiots.
Who cares what they say? Love your phone, tell them to get stuffed
LoL I did similar things almost exactly a year ago, that's the time of galaxy s3 and HOX,
Oh well hope HTC could win this time, even the golleria glass 3rd gen is much better than the one on HTC one which is 2nd gen
Sent from my Nexus 4 using Tapatalk 2
I know everyone is saying "just ignore them" yadda yadda yadda. I disagree and here is why:
HTC isn't Apple or Samsung. Several reviewers have called the HTC One the "hail mary" before they bite the dust, and they may be right. If we want to see HTC keep building these amazing devices, we have to educate in order to make a sell in order to keep them in business. We are the nerds that friends and family go to when they have a question about their phones (and computers too, of course). They may say something like "well the Apple commercial said the iPhone can do THIS!" or "the Samsung commercial said the Galaxy can do THAT". We know what ALL phones are capable of doing because it's our passion. Everyone, at least in the HTC forums, know that our phone can trump nearly every feature on both the iPhone 5 and the GS4, thus, we need to show off our phones capabilities whenever we are hanging out with our friends or family.
TL;DR: If the HTC One doesn't sell well, it may be the last HTC phone ever. Show off your phone and keep them in business! :good:
+1
snappjay said:
I know everyone is saying "just ignore them" yadda yadda yadda. I disagree and here is why:
HTC isn't Apple or Samsung. Several reviewers have called the HTC One the "hail mary" before they bite the dust, and they may be right. If we want to see HTC keep building these amazing devices, we have to educate in order to make a sell in order to keep them in business. We are the nerds that friends and family go to when they have a question about their phones (and computers too, of course). They may say something like "well the Apple commercial said the iPhone can do THIS!" or "the Samsung commercial said the Galaxy can do THAT". We know what ALL phones are capable of doing because it's our passion. Everyone, at least in the HTC forums, know that our phone can trump nearly every feature on both the iPhone 5 and the GS4, thus, we need to show off our phones capabilities whenever we are hanging out with our friends or family.
TL;DR: If the HTC One doesn't sell well, it may be the last HTC phone ever. Show off your phone and keep them in business! :good:
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So, basically, your argument is that you should be allowed to bash other phones and cause random flame wars just because it might, somehow, convince someone to buy a HTC phone. That's never going to work.
1. You're going to be arguing/disputing/whatever with a fanboy. Not someone who doesn't know anything about mobile hardware and the difference between a "Galaxy" and a "HTC," but a full-blown fanboy. They're never going to buy whatever phone you're forcing them to consider.
2. Even if it was someone who wasn't a fanboy, you arguing and trying to make them see that your phone is the god of all phones isn't exactly going to make them buy it--if anything they're less likely, because since you were so militantly trying to justify why anybody would buy your phone it would seem that there is some buyer's remorse, at least in their eyes.
3. Like I said in my other post, flame wars do NOTHING. They don't affect overall phone sales and they don't prove anything. There are probably thousands if not millions of iSheep who believe iPhones are by far the best phones and will take that opinion to their grave. Doesn't change the fact that Apple's losing market share and that Apple's stock is in a downward spiral.
But if you really want to go ahead and be a fanboy, go ahead. I really don't care. Just don't let it get in the way of real discussion. Also, it'd be great if you didn't automatically assume everything Samsung makes is crap just because it's a Samsung. Not everyone shares your opinion. I personally hate Apple but I have to admit the iPhone 5 is a pretty good phone. It's just not something I would like. Just a suggestion.