I went in during lunch to grab an Evo 3D. The guy kept trying to sell me cases and chargers and I kept saying "no thanks, just the phone."
As he was ringing it all up I remembered the new HDMI deal and that I would need a new cable now because my 4G one wouldn't work. I asked if they had the HDMI cable and he told me the phone did not support HDMI.
I asked him if he was sure and he said "there is no HDMI on the phone, only wireless HDMI." News to me. I told him I understood that it supported HDMI over the micro USB port. He told me that it did not support HDMI in any way and had another employee come over to tell me the same thing and that they were trained on the phone and Sprint said it didn't support HDMI.
I had been researching several phones so thought maybe I had my facts mixed up and checked online. After confirming the HDMI capabilities I dropped the subject, but he kept wanting to bring it up so I told him "HDMI is supported over the Micro USB port, I just confirmed it on Sprint's website" and showed him the page. He then proceeded to argue with me about it until he was done ringing up the phone - I just kept saying "okay, that's fine, whatever, etc." He finally conceded that "maaaaybe someone has invented some sort of adapter, but we don't carry things like that..."
I walked over to the wall, and proceeded to bash my head against it until it was a bloody pulp.
Okay that part isn't true.
After that he tried to force me to buy the protection plan even after I explained I already had coverage. Then he wanted to argue about how my coverage was not sufficient even though he didn't know a thing about it.
Overall the purchasing process was quick and painless, but dealing with the employee was a major headache. Sprint does a great job of publishing their specs, now they just need to get their employees to study up a bit before spreading bad information.
In a related topic, I'm finding the MHL cables online are frakkin expensive. Is there any place I can get one for less than $20 or so?
gthing said:
I went in during lunch to grab an Evo 3D. The guy kept trying to sell me cases and chargers and I kept saying "no thanks, just the phone."
As he was ringing it all up I remembered the new HDMI deal and that I would need a new cable now because my 4G one wouldn't work. I asked if they had the HDMI cable and he told me the phone did not support HDMI.
I asked him if he was sure and he said "there is no HDMI on the phone, only wireless HDMI." News to me. I told him I understood that it supported HDMI over the micro USB port. He told me that it did not support HDMI in any way and had another employee come over to tell me the same thing and that they were trained on the phone and Sprint said it didn't support HDMI.
I had been researching several phones so thought maybe I had my facts mixed up and checked online. After confirming the HDMI capabilities I dropped the subject, but he kept wanting to bring it up so I told him "HDMI is supported over the Micro USB port, I just confirmed it on Sprint's website" and showed him the page. He then proceeded to argue with me about it until he was done ringing up the phone - I just kept saying "okay, that's fine, whatever, etc." He finally conceded that "maaaaybe someone has invented some sort of adapter, but we don't carry things like that..."
I walked over to the wall, and proceeded to bash my head against it until it was a bloody pulp.
Okay that part isn't true.
After that he tried to force me to buy the protection plan even after I explained I already had coverage. Then he wanted to argue about how my coverage was not sufficient even though he didn't know a thing about it.
Overall the purchasing process was quick and painless, but dealing with the employee was a major headache. Sprint does a great job of publishing their specs, now they just need to get their employees to study up a bit before spreading bad information.
In a related topic, I'm finding the MHL cables online are frakkin expensive. Is there any place I can get one for less than $20 or so?
Click to expand...
Click to collapse
Your Sprint store staff must have taken the same training classes as my Sprint store's staff. I go in there with questions which I pretty much know the answer to and just want a 'yes we do' or 'no we don't' or 'not yet' or 'next week' regarding availability of a phone or a cable or accessories or whatever and get the same knowitall responses. Even though I know better I am polite enough to not turn into a knowitall back at them. It's just rude and accomplishes nothing...espeically with another knowitall on the other side and yes even in the face of evidence to the contrary they will tell you the wrong thing.
I just want a clear cut answer to availability of something and usually get told something that is either a complete lie to cover up a lack of availability or desire to help me or worse yet someone who actually thinks what they are saying is true.
I'm sure there are Sprint stores that are a shining example of what real CS is about. This store has one such employee, great guy, very informed and 'big picture', great to talk to....but he's never around....but either way, this store is no such shining example.
gthing said:
I went in during lunch to grab an Evo 3D. The guy kept trying to sell me cases and chargers and I kept saying "no thanks, just the phone."
As he was ringing it all up I remembered the new HDMI deal and that I would need a new cable now because my 4G one wouldn't work. I asked if they had the HDMI cable and he told me the phone did not support HDMI.
I asked him if he was sure and he said "there is no HDMI on the phone, only wireless HDMI." News to me. I told him I understood that it supported HDMI over the micro USB port. He told me that it did not support HDMI in any way and had another employee come over to tell me the same thing and that they were trained on the phone and Sprint said it didn't support HDMI.
I had been researching several phones so thought maybe I had my facts mixed up and checked online. After confirming the HDMI capabilities I dropped the subject, but he kept wanting to bring it up so I told him "HDMI is supported over the Micro USB port, I just confirmed it on Sprint's website" and showed him the page. He then proceeded to argue with me about it until he was done ringing up the phone - I just kept saying "okay, that's fine, whatever, etc." He finally conceded that "maaaaybe someone has invented some sort of adapter, but we don't carry things like that..."
I walked over to the wall, and proceeded to bash my head against it until it was a bloody pulp.
Okay that part isn't true.
After that he tried to force me to buy the protection plan even after I explained I already had coverage. Then he wanted to argue about how my coverage was not sufficient even though he didn't know a thing about it.
Overall the purchasing process was quick and painless, but dealing with the employee was a major headache. Sprint does a great job of publishing their specs, now they just need to get their employees to study up a bit before spreading bad information.
In a related topic, I'm finding the MHL cables online are frakkin expensive. Is there any place I can get one for less than $20 or so?
Click to expand...
Click to collapse
Yeah, employees will do that, it looks good for them, and depending on the store (possibly, most) they get a commission on the accessories, a bigger one then selling the phone. when I got my Evo3D the chick was nice, a joy to work with, but knew NOTHING about the phone, but kept trying to sell me cases, and screen protectors, the insurance, chargers, you name it, it was offered. she even offered some things that the phone didn't support. Super friendly, no tech knowledge.
They realize that some of us who are unemployed *cough cough* have BOTH these skills..right? *sigh*
Here is the one from Sprint. I'll find the cheaper one in a minute for you.
http://shop2.sprint.com/NASApp/onlinestore/en/Action/OSBrowseAccessoriesDetail?categoryRefName=Headsets+%26+Speakers&PHONE_ID=APX515CKT&selectedAccessoryID=EVH1303&topPageNumber=0&subPageNumber=0
Here is the one I want to order soon:
http://www.expansys-usa.com/expansys-mhl-to-hdmi-adapter-black-218572/
The sprint store I go to for the most part is helpful except one idiot who keeps trying to harass people into buying insurance for their phone and cases.
daneurysm said:
Your Sprint store staff must have taken the same training classes as my Sprint store's staff. I go in there with questions which I pretty much know the answer to and just want a 'yes we do' or 'no we don't' or 'not yet' or 'next week' regarding availability of a phone or a cable or accessories or whatever and get the same knowitall responses. Even though I know better I am polite enough to not turn into a knowitall back at them. It's just rude and accomplishes nothing...espeically with another knowitall on the other side and yes even in the face of evidence to the contrary they will tell you the wrong thing.
I just want a clear cut answer to availability of something and usually get told something that is either a complete lie to cover up a lack of availability or desire to help me or worse yet someone who actually thinks what they are saying is true.
I'm sure there are Sprint stores that are a shining example of what real CS is about. This store has one such employee, great guy, very informed and 'big picture', great to talk to....but he's never around....but either way, this store is no such shining example.
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Click to collapse
Yea the first thing Sprint needs to teach its salesman is the phrase "I'm not sure on that" or "let me grab the spec sheet and we'll take a look." Making things up and then defending them even when you've been shown the facts makes you sound stupid.
I tried not to get pulled into a debate about it, but it bothered me that they were giving out bad information.
im semi fortunate at my sprint store 3 of the CSRs are rooted so they know a little about the phones, but as whole they know crap.. and i know some of them have xda so they may read this.. but the last 2 phones that i purchased there (3d for myself and shift for another line) i knew more than they did about the phone.. they are cool enough, but its like they are trying to be cool with it.. one guy was so intently trying to show me CM7 on his orig EVO, after i had said that i had it on my previous phone.. he kept telling me all the benefits of rooting, like i didnt know, after he saw me boot up my old phone with a custom splash screen, boot screen, and i had told him that it was rooted up front..
but then again he also told me that he didnt know what adb really was.. that he did everything he could to stay away from it.. that he only wanted one click root methods..
but i am fortunate to have 3 rooted fellows there, so i dont catch grief for being rooted.. and they are friendly, just not the most knowledgable..
EDIT: i just let them think they are right if they try to debate me, its not worth it.. they get paid and i dont, so i usually let it drop fairly quickly..
gthing said:
Yea the first thing Sprint needs to teach its salesman is the phrase "I'm not sure on that" or "let me grab the spec sheet and we'll take a look." Making things up and then defending them even when you've been shown the facts makes you sound stupid.
I tried not to get pulled into a debate about it, but it bothered me that they were giving out bad information.
Click to expand...
Click to collapse
Now, ultimately, as a life long geek I know my specs and have everything pretty much hammered down when I go in there. It's merely a matter of availability, price, upgrade statuses, promotion eligibility, etc, with a light smattering of haggling and charm for maximum effect. Aside from them being slow, which is only slightly annoying, their complete ignorance of their own product line and accessories is merely annoying...
...but what riles me up is when somebody who isn't as knowledgeable and prepared as myself walks in there and I hear one of these clueless hucksters fire up the bull**** machine and start telling people things they want to hear which aren't true or things people don't want to hear (which also aren't true) in an effort to up-sell them on a more expensive phone or service...and in either scenario it seems it isn't them being shady so much as truly uninformed...and then they pass off that lack of information onto someone else with a heftier price tag and perhaps pointless monthly service fee both predicated on the customer relying on the expertise of the CSR who is nearly as ignorant.
...yes, it grinds my gears...
poweroutlet said:
The sprint store I go to for the most part is helpful except one idiot who keeps trying to harass people into buying insurance for their phone and cases.
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My guy told me that I had to get it because of the type of phone I was buying it and I would only have the option to cancel it after 30 days. I wasn't having it so he reluctantly dropped it off.
Pains me to read threads like these...
Being someone who works at a Sprint store I know just as much if not more than some of the people who frequent the forums just because I'm on both sides of the fence. In that guys defense...he DOES work on commission. And he makes more on selling you accessories than he did by selling you the phone. Just the way it is...so obviously he's going to try and upsell. We have bills to pay just like you do and thats how we pay them. Some customers buy more...some dont. You're one who doesnt obviously.
As far as knowledge goes...I hate the fact that some of these guys dont know jack from sh*t. It gives the rest of us a bad name. When helping a customer...I give it to them straight. If I dont know and it hasnt been communicated directly from Sprint...thats what I tell them. I'm not going to lie, make something up or cover anything. I feel a customer will respect the fact that they might be asking something that Sprint just hasnt provided an answer for. If they cant then screw them.
It sounds like you all just need to find "that guy" in your local Sprint stores. I would assume every store has one. I'm not a pushy salesman...I'm a real one. I'm going to tell it like it is. I'm going to try and upsell but I wont push you into a purchase. If you decline a case...then go outside and drop your phone...thats on you. But dont come to me when you're screen is cracked and you declined both the insurance AND the case. I told you so....
daneurysm said:
Even though I know better I am polite enough to not turn into a knowitall back at them. It's just rude and accomplishes nothing...espeically with another knowitall on the other side and yes even in the face of evidence to the contrary they will tell you the wrong thing.
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Click to collapse
I would, as long as there are no other customers around. If they can't be properly trained, then i'll gladly give them some free training and jab to the ego. If you throw it back at them with proof, then maybe it'll get them to do some research and stop them from misinforming the next person.
Quis89 said:
Pains me to read threads like these...
Being someone who works at a Sprint store I know just as much if not more than some of the people who frequent the forums just because I'm on both sides of the fence. In that guys defense...he DOES work on commission. And he makes more on selling you accessories than he did by selling you the phone. Just the way it is...so obviously he's going to try and upsell. We have bills to pay just like you do and thats how we pay them. Some customers buy more...some dont. You're one who doesnt obviously.
As far as knowledge goes...I hate the fact that some of these guys dont know jack from sh*t. It gives the rest of us a bad name. When helping a customer...I give it to them straight. If I dont know and it hasnt been communicated directly from Sprint...thats what I tell them. I'm not going to lie, make something up or cover anything. I feel a customer will respect the fact that they might be asking something that Sprint just hasnt provided an answer for. If they cant then screw them.
It sounds like you all just need to find "that guy" in your local Sprint stores. I would assume every store has one. I'm not a pushy salesman...I'm a real one. I'm going to tell it like it is. I'm going to try and upsell but I wont push you into a purchase. If you decline a case...then go outside and drop your phone...thats on you. But dont come to me when you're screen is cracked and you declined both the insurance AND the case. I told you so....
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Click to collapse
You are the guy I look for whenever I go into any store with sales associates. Typically every store has at least one.
I started out my first real job at 16 at a computer shop (that I would years later run, for the most part). I got the job because I had technical skills. Well, at a small shop you also have to answer phones and be a salesman. I learned early on the hard way. Shoot straight, give people options and try to do it on a level that they understand and is relavent to their life...but the biggest and hardest lesson was being in a technical position and learning how to confidently say "I don't know", come to find out that appears to be the single most difficult thing for almost anyone on the planet to do, especially at work, triply so if they work at a job that has any technical element to it.
There is no shame in not knowing, there is shame in bullshitting. Getting called out on it a few times you would figure would be enough for anyone to learn that lesson. Sadly that's not the case.
You rock on being "that guy", cuz you are the guy I look for when I go somewhere to buy something...you can help a technical guy like me because you have information beyond mere specs. You can help a non-technical person, because you can translate specs into real-language that makes sense to each customer and most of all you can say "I don't know, let me find that out for you." Where most people would be afraid to say "I don't know" for fear of looking uninformed to the customer YOU know that the customer will feel reassured to hear "let me find that out for you."
Quis89 said:
Pains me to read threads like these...
Being someone who works at a Sprint store I know just as much if not more than some of the people who frequent the forums
Click to expand...
Click to collapse
Can I move to wherever you work? The people at the local store don't know much.
try to remember, being a salesman in sprint store is not a technical job that requires degrees. Dont hold them to unfair expectations
A.Priori said:
try to remember, being a salesman in sprint store is not a technical job that requires degrees. Dont hold them to unfair expectations
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Click to collapse
Are you being sarcastic? You don't need to have degrees to know any kind of technical stuff about cell phones.
Hell, you don't need degrees in any IT job.
spencer88 said:
Are you being sarcastic? You don't need to have degrees to know any kind of technical stuff about cell phones.
Hell, you don't need degrees in any IT job.
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Click to collapse
Agreed
I've been a salesmen for about 4 years and the first thing they teach in any training class is KNOW your products inside and out to avoid confusing the customer or false information and to educate to the customers features they may not know about....
Second is to know your customers needs and wants... Obviously ties into the first one but some of the sprint reps I talk to try to upsell will no good points other than "it helps you"
I'm not going to list everything I learned in the last 4 years because I'd be here for a few hours and no one wants to read it... But I think sprint needs to do some "fall cleaning". At my local stores....
3D > iClone
I was trying to get a job at a corporate Tmo or sprint store for the longest time. I get mad when I come in and have to deal with a moron who they hired that calls the evos "the Droid phones" or has no knowledge about the phones but what the little features sheet next to dummy phone says.
Sounds like the OP got one of those employees.
Mannnn.. the sprint store near me is simply amazing... no need to worry about phone knowledge, price plans or anything else ... just focus on the 8 latina sprint cheerleaders with there tight clothes and short tops and trust me you will not be asking anything about the phone when you are done ... Man I just want an excuse to back there ... LMAO!!!
A.Priori said:
try to remember, being a salesman in sprint store is not a technical job that requires degrees. Dont hold them to unfair expectations
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Click to collapse
lol, expecting them to do their job is unfair? Wow.
ninoriff said:
Mannnn.. the sprint store near me is simply amazing... no need to worry about phone knowledge, price plans or anything else ... just focus on the 8 latina sprint cheerleaders with there tight clothes and short tops and trust me you will not be asking anything about the phone when you are done ... Man I just want an excuse to back there ... LMAO!!!
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Click to collapse
That would be a very acceptable trade-off. Alas, my store lacks such a perk.
Related
So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
with in the first 30 days ... i think thats a BS excuse to "not make any money"
CheesyNutz said:
with in the first 30 days ... i think thats a BS excuse to "not make any money"
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Click to collapse
Exactly! How are they gonna lose money on a manufacturer defect? The excuse they tell me does not make any sense. I've never bought anything from BB. I hope they are better to work with!
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
ExploreMN said:
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
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Click to collapse
You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
-Apollo- said:
You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
Click to expand...
Click to collapse
Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
skorpyo31 said:
Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
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Click to collapse
Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
-Apollo- said:
the gal that helped me basically took this personally.
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Click to collapse
I think I've isolated the problem.
You call yourself a really good customer at Radioshack? That's sad.
chrischoi said:
You call yourself a really good customer at Radioshack? That's sad.
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Click to collapse
Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
felacio said:
Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
chrischoi said:
That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
Click to expand...
Click to collapse
Yeah I guess I'm the worst kind of customer...I expect a quality product for my hard earned cash! I'm not being picky, nobody in their right mind would have kept that phone! What company you work for, I'll be sure to never go their either because I like companies that care about customer satisfaction no matter how many times it takes to get it right.
well i would never buy any phone in radio shack ever again. At least in my local radio shack because of the stupidity they tried to pull on me.
I pre order 2 evo3d with the $50 gift card each. When it was time to pickup both phones i saw the brought out accesories and i thought to myself that i would probably get some free goodies. This was only to find out that their preorder $50 cards are only to purchase assessories and the money would not go to the phone. i was so piss about it and had a long talk with then. i refused to purchase the phone cause i never agree to anything like this in the preorder. They called the head manager over the phone and then they came back with the bull that since i was a long time customer they would allow it with me. I feel sorry for all the other guys that preorder in this store.
-Apollo- said:
So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
Click to expand...
Click to collapse
That's where you problem started...
I used to work for a radioshack kiosk inside a sams club.
Want my opinion of radioshack?
They have great prices on phones, but GOD HELP YOU IF YOU HAVE A PROBLEM!
Luckily sams club has pretty much kicked out radioshack and now the cellphone kiosk I run is completely controlled by sams club. Life is so much better now lol
Bootup said:
That's where you problem started...
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Click to collapse
LOL...good one!
-Apollo- said:
Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
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Click to collapse
Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
sdc177 said:
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
If you wanted an SGS2, why buy a 3D? This is one of the reasons policies like this are around.
I'll never understand why people buy things that they aren't sure they really want. All it does is waste a product that someone who actually wanted it could have had and waste a lot of everyone's time. Seems like it would be much easier for all parties involved to just make sure the one you buy is actually the one you want.
Bp3dots said:
Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
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Click to collapse
Now that makes sense...I did not consider the costs of warehouse guy and shipping back to manufacturer. Thanks for answering my questions, you've been really helpful!
ASUS seems to be pretty stiff as far as compensation and fixing the tfp issues, imo it will take legal action to force their cooperation.
Has anyone researched or know anything about bringing a CALS against ASUS for the misrepresentation of the prime? I know the main requirement would be 5mil in question, Im sure at $500 a pop 10,000 defective units sounds reasonable.
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
Your kidding right they didn't make any denials of returns so why sue?
Hey if we didn't discuss lawsuits for every little problem we had, that would be un-american.
Sent from my Galaxy S2
The problem for some unhappy TF owners is the retailer only provides a 14 day return policy. Sometimes it takes 14 days to figure out there's a problem. Plus - if you ship to RMA - that adds 2 more weeks. The return is long past and you're on the hook with a product that doesn't match it's original specifications. I really can't comment on the legal issues, but there are reasons why something more is necessary.
I've been part of class action suits, only because I neglected to opt out. I get notification of inclusion with an opt out, and then 2 years later I get a store credit, of $20 gift card.. I always check the details of the distribution, and it's always some legal firm that gets millions, and the rest get a pittance. Trust me, that's exactly what would happen here.
So even if you think there's just cause, It will not be worth it for anybody except for some ambulance chasing firm.
Asus is making people pay for shipping to RMA for out of box defective products they deserve to have a class action lawsuit against then.
The only ones that gain from CALS are the original filer and lawyers.
Don't need anyone getting a lawyer rich in my name.
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
btmec said:
I was talking to my attorney yesterday about this. He said that advertising the Prime with a GPS and then removing that from the specs is against the law. He quoted what they law was but I don't remember. I already returned mine so it wasn't anything I would pursue anyway. Other companies have gotten in trouble for advertising something that wasn't true. Back in 2002 Hyundai got in trouble for advertising the Santa Fe had a XXXHP engine when in reality it was 20HP less. Everyone who bought one got an extra year on their bumper to bumper warranty.
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I call bs or your lawyer is not smart, or maybe didn't fully understand the situation.
This is not comparable to hyundai bc they never fudged the specs, the unit indeed has a gps chip, it just doesn't work that well bc of aluminum back. In court they could argue that it works (even though very crappy) and is not a professional gps advice, and they even removed the gps wording from specs to avoid any confusion. The customer is free to return the prime if they need a better gps.
I agree asus messed up with gps, but to say that it is illegal what they did, I have to disagree. I had a og samsung epic and the gps on that sucked (and that was with a data signal) and samsung didn't even bother to remove gps from spec sheet.
Sent from my Galaxy S2
JCreations said:
Why does people always want to make a lawsuit out of things? If you dont like it or it doesn't do want you want it to do just return it. Nobody is forcing you to buy it.
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Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
Lawsuit, already?
I wonder if we are a bit early for a lawsuit. Isn't Asus, fixing some Primes already? And isn't Gary Key of Asus gathering data here, and right on this forum to fix more?
Aren't we going to give Asus some time to fix problems before shouting LAWSUIT... LAWSUIT.. LAWSUIT?
mikevipe said:
Are you serious? Because without them companies like ASUS walk all over its consumers. If you are alright with that Ill sell you my 69 chevy runs great! But missing its engine...
Sure maybe a petition might work to get sw changes like the bootloader, but do you really think a petition to fix it will go through? Not without a lawyer it wont.
Consumers like you are the reason companies walk all over us. And I can guarentee when a CALS hits you wont be opting out of your cut.
Bimboy: I dont care if I get a $20 gc or a ten cents card. If it costs ASUS more money and bad rep then fixing the issue then that is sufficient to me.
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Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
MooreW said:
Sueing Asus over JPS/Wifi(or insert tec issue) issue is just ridiculousness. You don't like it ... take it back. It would be a little different if the thing malfunctioned and hurt someone in some weird way. Things that hurt/affect peoples quality of life ... that is understandable. Sueing companies over things like this is a waste of money and time. I would prefer Asus save that money and put it into their development instead. Everything that costs "company"... eventually always gets back to the consumer.
The product for the most part is exceptional. Everything fuctions, somethings are not fantastic like jps/wifi. Just look around on the net, this is consider'd by most reviewers the best Andriod tablet on the market to date.
I will guarentee you, if everyone returned this tablet because of the GPS/Wifi issue. you would see a new backing on this thing so fast. Asus isn't stupid. For the majority, people find the issues tolerable or they wouldn't get it. As for people who have it that can't take it back ... they would be able to sell it on Kijiji/Ebay in a heartbeat(shouldn't have to, but it is an option).
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Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
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That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
BongoBong said:
That would be true if they committed fraud, which they did not. A device not functioning as intended is not fraud.
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And they have acknowledged most of the issues, and have issued numerous updates in the 4 weeks since we have had these things.
Yeah, definitely sue.
Sent from my Transformer Prime TF201 using xda premium
mikevipe said:
Glad to see that people are so happy to let ASUS walk all over them. The sad truth is court is often the only way to motivate companies to do right. Consumer fraud is consumer fraud returning the unit does not hold them accountable.
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Click to collapse
You sir make no sense at all. Clearly you must not have read what i wrote. I will make it plan. ASUS has done no wrong. The TFP works just not to "industry" expectations in some regards. ASUS has even gone as far as taking the GPS off of future spec sheets even though said "spec" still functions.
Ya ... i clearly allow ASUS to walk all over me because i refuse to buy a product that isn't up to my expectations(fyi i could care less about the GPS).
A company that doesn't sell anything will soon be no company at all. I thought that was common sense, guess i was mistaken.
FYI: a fraud is an intentional deception made for personal gain or to damage another individual.
^ doesn't fit this situation in anyway.
Almost every instance on using this phone in public, people either stop and stare or they ask questions. It isn't like I'm trying to bring attention to myself but everyone is always asking if that is the new note. I leave it on my desk at work and whenever people come into my office, I'm asked about it and they want to doodle with the stylus. I hope this interest turns into more sales so that Samsung is prompted to come out with more phones in this line in the future. I simply refuse to go to any other phone now.
If you watched any basketball this weekend, the commercials were constant. They certainly seem to expect good sales:
http://www.androidcentral.com/samsu...llion-galaxy-notes-hopes-10-million-years-end
If you seek attention, I'm sure you will find it.
Seems as if you either walk around waving this phone in the air or you are doing something to draw attention to yourself.
Its only a phone dude!
I get a kick out of these type of threads. I used to read them on the iPhone forums and laugh, but it seems the same type of people are here as well.
Probably a bit of an underage issue a well.
I've been using the latest phones and tablets for awhile now and have never had anyone come up to me and ask me about any of them . Those that say they constantly have people coming up to them at obviously seeking attention.
Remember...a phone does not make you cool
Sent from my SAMSUNG-SGH-I717 using XDA
lindenhurst said:
I've been using the latest phones and tablets for awhile now and have never had anyone come up to me and ask me about any of them . Those that say they constantly have people coming up to them at obviously seeking attention.
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I have both asked and been asked by strangers about phones I've owned. Perhaps people don't ask you because you give off a bad vibe, or smell bad, or something.
bigmout said:
I have both asked and been asked by strangers about phones I've owned. Perhaps people don't ask you because you give off a bad vibe, or smell bad, or something.
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I smell bad but still get asked about my Note.
I got the note cause I'm fat and needed a big keyboard. So far the only ones to ask me about it are my close friends. Never have I had someone cone up to me or stare at me because of this phone.
Sent from my Galaxy Note on At&t
Lol i got approached by a stranger the first day i got it at in & out burger. Whenever i play draw something with the s-pen, thats when people start to stare and i could hear em saying wow and omg thats a huge...(insert joke here). But put this phone next to your ear and you get strange looks.
-Once you go NOTE, you'd say 4 inches a Joke
I had my phone out at Nordstroms looking at Google shopper for shoes I wanted. The salesman there asked if it was and I've probably been asked over a dozen times if its the note or wow that's huge what is it.
Sent from my SAMSUNG-SGH-I717 using xda premium
lindenhurst said:
If you seek attention, I'm sure you will find it.
Seems as if you either walk around waving this phone in the air or you are doing something to draw attention to yourself.
Its only a phone dude!
I get a kick out of these type of threads. I used to read them on the iPhone forums and laugh, but it seems the same type of people are here as well.
Probably a bit of an underage issue a well.
I've been using the latest phones and tablets for awhile now and have never had anyone come up to me and ask me about any of them . Those that say they constantly have people coming up to them at obviously seeking attention.
Remember...a phone does not make you cool
Sent from my SAMSUNG-SGH-I717 using XDA
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Click to collapse
Your comment seems quite underage. Just because some people have strangers asking them about devices and you don't doesn't mean they are lying or looking for attention.
Really only a few devices in the recent past, such as the Droid RAZR, have received as much media attention and advertising as the Note, so all of your latest tablets and phones have likely not drawn the same attention from the general public. Therefore you cannot compare them to the Note.
I do not show off my phones, I use them. With my Captivate, I received no comments from strangers. With my Infuse, I had a couple, but only from people familiar with Android that were curious what brand and model it was. With the Note, same use and everything, I have received more comments and attention than the whole time I had both of my previous phone, in just two weeks. Dude in line at Chipotle, girl employee at Home Depot, several people I have never talked to in my classes here at college. This phone is turning heads whether you are looking for attention or not, so don't be a downer because nobody finds you approachable.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
You guys are so funny, thought this would never happen to me.
Went to get my drugs at the pharmacy, and the 3 people behind the counter all came over to look at it and touch it, they asked the same questions. Yes it fits in my shirt pocket, and I let them try it.
icebergisonfire said:
Almost every instance on using this phone in public, people either stop and stare or they ask questions. It isn't like I'm trying to bring attention to myself but everyone is always asking if that is the new note. I leave it on my desk at work and whenever people come into my office, I'm asked about it and they want to doodle with the stylus. I hope this interest turns into more sales so that Samsung is prompted to come out with more phones in this line in the future. I simply refuse to go to any other phone now.
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Click to collapse
i don't know about the Advertising
but after using it hands on for a few days I'm addicted, it's so hard to get back to my T989
I get a lot of looks, and some comments. mostly "is that a phone???", "is that the one with a pen?", or "Is that the Super Bowl phone?" (referring the commercials played at the Super Bowl).
I have a gold metallic case on it so most of the time it looks like I am carrying a huge gold bar. Funny the looks I get.
I get asked about it all the time. I'll just be sitting on the train or at the bar or something and I guarantee someone will ask about it.
AllGamer said:
i don't know about the Advertising
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It's definitely not the advertising. It's the fact that it's a larger phone. I used a Dell Streak for 1.5 years and got the same type of comments about it.
welchertc said:
Your comment seems quite underage. Just because some people have strangers asking them about devices and you don't doesn't mean they are lying or looking for attention.
Really only a few devices in the recent past, such as the Droid RAZR, have received as much media attention and advertising as the Note, so all of your latest tablets and phones have likely not drawn the same attention from the general public. Therefore you cannot compare them to the Note.
I do not show off my phones, I use them. With my Captivate, I received no comments from strangers. With my Infuse, I had a couple, but only from people familiar with Android that were curious what brand and model it was. With the Note, same use and everything, I have received more comments and attention than the whole time I had both of my previous phone, in just two weeks. Dude in line at Chipotle, girl employee at Home Depot, several people I have never talked to in my classes here at college. This phone is turning heads whether you are looking for attention or not, so don't be a downer because nobody finds you approachable.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
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Click to collapse
Not worth the time to comment but I will anyway. I use my phone for business, not playing games. I don't "play" with it while waiting in a food line, nor do I walk around with it like it is a trophy. Many here do. That is obvious. As far as being "approachable", I am not looking for strangers to come up to me and ask about my phone, and I certainly don't want them "touching" it. The reason I even responded to this post was because the OP stated that the Note exuded a "coolness' factor. That certainly tells me how old he or she is.
We all grow up someday. Some of us a bit later I guess.
Give it time.
lindenhurst said:
Not worth the time to comment but I will anyway. I use my phone for business, not playing games. I don't "play" with it while waiting in a food line, nor do I walk around with it like it is a trophy. Many here do. That is obvious. As far as being "approachable", I am not looking for strangers to come up to me and ask about my phone, and I certainly don't want them "touching" it. The reason I even responded to this post was because the OP stated that the Note exuded a "coolness' factor. That certainly tells me how old he or she is.
We all grow up someday. Some of us a bit later I guess.
Give it time.
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I also use my phone for business, not playing games. The only time games get played on my Note is when I let one of my grandchildren use it to keep them occupied. Nor do I walk around with it like it is a trophy as you put it. That being said, I still think it has a 'coolness' factor and yes, I have been asked about it in public. I spend a great deal of time on the phone when out - isn't that kind of the point to have a cell? If I didn't want to talk on the phone outside the office, I wouldn't carry it. I really do not mind people asking about it.
phone is awesome and everyone knows it.
lindenhurst said:
Not worth the time to comment but I will anyway. I use my phone for business, not playing games. I don't "play" with it while waiting in a food line, nor do I walk around with it like it is a trophy. Many here do. That is obvious. As far as being "approachable", I am not looking for strangers to come up to me and ask about my phone, and I certainly don't want them "touching" it. The reason I even responded to this post was because the OP stated that the Note exuded a "coolness' factor. That certainly tells me how old he or she is.
We all grow up someday. Some of us a bit later I guess.
Give it time.
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Click to collapse
You sure know how to wash down a party. I am a network admin for a defense contractor, so it is needed for work, and I do not just go waving it around looking for attention. If I want attention, I talk to my wife.
Glad your so boring.
lindenhurst said:
Not worth the time to comment but I will anyway. I use my phone for business, not playing games. I don't "play" with it while waiting in a food line, nor do I walk around with it like it is a trophy. Many here do. That is obvious. As far as being "approachable", I am not looking for strangers to come up to me and ask about my phone, and I certainly don't want them "touching" it. The reason I even responded to this post was because the OP stated that the Note exuded a "coolness' factor. That certainly tells me how old he or she is.
We all grow up someday. Some of us a bit later I guess.
Give it time.
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Click to collapse
Wow u need to relax. I use mine for work and personal enjoyment. This phone is great u need to take the phone or stick out of u r @ss!
Sent from the TermiNOTEr!
The lame response by lindenhurst has inspired me to share.
Story#1 (2 weeks ago)
I attended my wife's induction into the honor society for her university yesterday afternoon. There were 16 inductees and we all socialized a bit before the ceremony began. I was to pin my wife so I quickly made nice with the couple that sat next to us and asked if they would mind tag teaming on getting pics of the pinning action. All was set. If you could have seen the look on the face of the guy (and others around us). When I pulled out my Note... He said "what is that!?!? ". Of course, I took the opportunity to demonstrate the wonders of the Note to him as his amazement grew. After he got a chance to handle it and snap a few pics of us during our part of the ceremony he was hooked. His wife looked at me and said "I guess he's found a new toy now.. I can see it in his eyes".. I just laughed and went about my business. He had an iPhone.
Story#2 (last week)
So I venture into my local Best Buy to return an item. As I am standing at the return counter waiting for the guy to process my return, I am typing away in facebook and fully engaged on my Note. The young girl behind the counter next to him said "Wow. Is that the Note? I want to get one so badly. My mom won't let me but I am going to figure out a way to get one. I love that phone." I then let her hold it because she was so starstruck with it.. Really... I laughed inside.
---------- Post added at 09:07 PM ---------- Previous post was at 09:05 PM ----------
s1mpd1ddy said:
phone is awesome and everyone knows it.
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This.
I called one of the big electronics stores today and asked when they expect it in their stores, and they guy said that it will be available in stores by the end of the week..
But.
He could sell me one there and then, and ship it today, and that I will get it either tomorrow or latest wednesday
Can't wait to check this bad boy out
Thanks for the details.
Cool tweet, bro
You have got to let us know when you get that bad boy. My preorder from bestbuy.com shows money from bank but no shipment notification. I hope they ship them soon, I am drooling to get my hands on the 920!
how muchhhhhhhhhhhhhhhhhhhhhhhhh?!
to my big disappointment..the seller lied (no real surprise there?)
He said the device was in stock in their main storage compartment, and thet he would ship it right away..
But after some reading online, I started to wonder...
So I called helpdesk again, this time talking to a woman..and she confirmed my order...but....its not in stock, and she had no info nowhere on when they will get it....so they guy I talked with...well...I guess he lied
How sad, I can't understand why some ppl do stuff like that, and did he believe that I somehow would accept it and just suck my thumb and do nothing?
I filed a complaint and cancelled my order, and told them I would by from a competing store..just because
Not just because I was disappointed to not get the promised device
But because I hate when they lie up in your face (well, in your ear in this case :silly
itje said:
to my big disappointment..the seller lied (no real surprise there?)
He said the device was in stock in their main storage compartment, and thet he would ship it right away..
But after some reading online, I started to wonder...
So I called helpdesk again, this time talking to a woman..and she confirmed my order...but....its not in stock, and she had no info nowhere on when they will get it....so they guy I talked with...well...I guess he lied
How sad, I can't understand why some ppl do stuff like that, and did he believe that I somehow would accept it and just suck my thumb and do nothing?
I filed a complaint and cancelled my order, and told them I would by from a competing store..just because
Not just because I was disappointed to not get the promised device
But because I hate when they lie up in your face (well, in your ear in this case :silly
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Click to collapse
And I hate when someone writes up stories here without any relevant detail. People already asked you to give details, yet you pretend you didn't read it and go on with your story. Its-all-mine attitude.
You "yay, I got the best ice-cream in my hands!"
other little boys "wow, where did you get it from, how much, etc???" (they might want to try getting one too).
you "blablabla, never mind it turns out that the ice-cream wasn't real"
other little boys "Ok, then still tell us which ice-cream vendor, so we know who to avoid for telling lies"
you "...."
oalex said:
And I hate when someone writes up stories here without any relevant detail. People already asked you to give details, yet you pretend you didn't read it and go on with your story. Its-all-mine attitude.
You "yay, I got the best ice-cream in my hands!"
other little boys "wow, where did you get it from, how much, etc???" (they might want to try getting one too).
you "blablabla, never mind it turns out that the ice-cream wasn't real"
other little boys "Ok, then still tell us which ice-cream vendor, so we know who to avoid for telling lies"
you "...."
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Click to collapse
W/E man
I see you got the whole brains on what to write and how to write it, that's good for you :good: :highfive:
I was waiting for the confirmation that the device was shipped and I would have updated my post, but since that did not happen..I did not. And in my disappointment, I didn't think of your feelings (or others) when I wrote my last post.
But since you ask so politely and nice, I will most certainly provide you with some details:
The store is Elkjøp in Norway.
Now, I am sure most ppl would avoid stores in Norway regardless me mentioning where it was I did my shopping, since the prices are quite high here compared to other countries, so I didn't see (or even think of) the need to enlighten you with the info. But I am truly deeply sorry, and very humbled by my mistakes. I will try to avoid making posts that annoy you this much in the future
But now you know mr."....", stay away from Elkjøp in Norway.
Have a nice day :cyclops:
itje said:
W/E man
I see you got the whole brains on what to write and how to write it, that's good for you :good: :highfive:
I was waiting for the confirmation that the device was shipped and I would have updated my post, but since that did not happen..I did not. And in my disappointment, I didn't think of your feelings (or others) when I wrote my last post.
But since you ask so politely and nice, I will most certainly provide you with some details:
The store is Elkjøp in Norway.
Now, I am sure most ppl would avoid stores in Norway regardless me mentioning where it was I did my shopping, since the prices are quite high here compared to other countries, so I didn't see (or even think of) the need to enlighten you with the info. But I am truly deeply sorry, and very humbled by my mistakes. I will try to avoid making posts that annoy you this much in the future
But now you know mr."....", stay away from Elkjøp in Norway.
Have a nice day :cyclops:
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hahaha I still love your humor my friend!!
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
ihavenewnike said:
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
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Click to collapse
All the time. In store I had a rep tell me that their verizon intuition had "way better" the specs then the note 2. I loled
I think I would have had a natural reflex and slapped them
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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Any sales experience? Pretty sure 6 months is required. I applied with 1 year of sales and IT experience and said no after they wanted to make me a cashier.
Best Buy is terrible anyway. I ordered the Collector's Edition of Diablo 3 at a store that was closing (found out 3 weeks after I ordered) and got an email that I needed to call them to change the store or ship it to my house. I called them 5 times and opened 2 cases. They couldn't get it changed or shipped to my house because of a glitch it the system. 2 days before the game came out they said they would "send it to the correct department for viewing" and yeah... never got it.
Verizon is terrible about knowing about their phones (in or out of the store). When I bought my Thunderbolt, the first rep said I didn't have a discounted upgrade (literally saw it on her little tablet thing that I did) so I went to the next rep and he didn't know how much internal storage their was. Needless to say, I've ordered online since then.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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A friend of mine works at the Target Mobile kiosk; he literally knows crap-all about phones, owns an old smartphone he's never turned on, and whenever I'm there talking to him, I end up telling the customers more about the phones they look at than he does. Which is why I work in a car wash, and he tries to sell people tech he doesn't understand. It's practically a joke by now.
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
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That's about what i was thinking.
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
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No kidding.
jmorton10 said:
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
No kidding.
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You are right about attitude as well. When I exchanged my DNA for my Note II, I could have berated and slammed the rep working with me that was telling me that KLP source was online, but instead I just lightly conversed with him and ignored it.
As a result, I was in and out quickly without any troubles.
Be careful how you treat people who are in a position to screw you. He could have easily nixed my unlimited data because I was getting in through a loophole.
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
SwiftLegend said:
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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Technically they are both LCDs, just with different backlighting.
adrynalyne said:
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
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LOL, I can relate to that.
A number of years ago I did some tech support for HP Pavilion desktops.
Same thing, if the customer was a douche I would simply tell them the only fix was to run the recovery disc which was the same thing as a format and OS reinstall.
Some of the customers where great however and with them I occasionally spent hours on the phone with them, walking a novice through basic PC troubleshooting etc.
mutelight said:
Technically they are both LCDs, just with different backlighting.
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And they probably wouldn't know that
Lol. Was all part of it. He didnt know anything else. In all reality was a test. No lie did it on purpose
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
I work at a store and me and one other guy knows what we're talking about...so yeah you get about a 5 percent chance of the reps knowing anything, but as a guy said before me it's easier to be nice to the rep and probably get what you want than to be a Douche and end up getting nothing and possibly losing something.
Sent from my SCH-I605 using Tapatalk 2
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
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I wasnt mean.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
Sent from my SCH-I605 using xda premium
The moral of this story is:
Be nice to the guys at the store or on the phone. They make less than you do, and they have to deal with a hundred people just like you every day. They don't owe you anything but if you're cool they'll help you out. Oddly enough this is a lesson which can be applied to human interactions everywhere in your life.
SJUnion said:
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
Sent from my SCH-I605 using Tapatalk 2
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All you have to know to be here at XDA is how to read and follow a simple sign up. Not that special.
mr_schticker said:
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
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Most tech supports have a database of issues that have occurred in the past and how to fix them (not found on Google). There are also things that can happen that is beyond the user's control. I didn't get a delivery notice from Verizon for my Note 2 so I called them and found out there was a bug in the system and we had to resubmit it. If I had your way of thinking on the matter I would have never got my phone.
Just because many people here at XDA don't need tech support, doesn't mean the majority of people don't. You can see this in most mod/ROM threads. Lots of people ask questions because they have issues and the communuty helps them out (basically tech support). I work in IT and some people don't know anything about electronics eventhough they work with them everyday.
Not trying to attack you guys or anything, just trying to bring the real world to a tech forum since I help them every day.
Sent from my Xposed Beans Note 2