Related
I went in during lunch to grab an Evo 3D. The guy kept trying to sell me cases and chargers and I kept saying "no thanks, just the phone."
As he was ringing it all up I remembered the new HDMI deal and that I would need a new cable now because my 4G one wouldn't work. I asked if they had the HDMI cable and he told me the phone did not support HDMI.
I asked him if he was sure and he said "there is no HDMI on the phone, only wireless HDMI." News to me. I told him I understood that it supported HDMI over the micro USB port. He told me that it did not support HDMI in any way and had another employee come over to tell me the same thing and that they were trained on the phone and Sprint said it didn't support HDMI.
I had been researching several phones so thought maybe I had my facts mixed up and checked online. After confirming the HDMI capabilities I dropped the subject, but he kept wanting to bring it up so I told him "HDMI is supported over the Micro USB port, I just confirmed it on Sprint's website" and showed him the page. He then proceeded to argue with me about it until he was done ringing up the phone - I just kept saying "okay, that's fine, whatever, etc." He finally conceded that "maaaaybe someone has invented some sort of adapter, but we don't carry things like that..."
I walked over to the wall, and proceeded to bash my head against it until it was a bloody pulp.
Okay that part isn't true.
After that he tried to force me to buy the protection plan even after I explained I already had coverage. Then he wanted to argue about how my coverage was not sufficient even though he didn't know a thing about it.
Overall the purchasing process was quick and painless, but dealing with the employee was a major headache. Sprint does a great job of publishing their specs, now they just need to get their employees to study up a bit before spreading bad information.
In a related topic, I'm finding the MHL cables online are frakkin expensive. Is there any place I can get one for less than $20 or so?
gthing said:
I went in during lunch to grab an Evo 3D. The guy kept trying to sell me cases and chargers and I kept saying "no thanks, just the phone."
As he was ringing it all up I remembered the new HDMI deal and that I would need a new cable now because my 4G one wouldn't work. I asked if they had the HDMI cable and he told me the phone did not support HDMI.
I asked him if he was sure and he said "there is no HDMI on the phone, only wireless HDMI." News to me. I told him I understood that it supported HDMI over the micro USB port. He told me that it did not support HDMI in any way and had another employee come over to tell me the same thing and that they were trained on the phone and Sprint said it didn't support HDMI.
I had been researching several phones so thought maybe I had my facts mixed up and checked online. After confirming the HDMI capabilities I dropped the subject, but he kept wanting to bring it up so I told him "HDMI is supported over the Micro USB port, I just confirmed it on Sprint's website" and showed him the page. He then proceeded to argue with me about it until he was done ringing up the phone - I just kept saying "okay, that's fine, whatever, etc." He finally conceded that "maaaaybe someone has invented some sort of adapter, but we don't carry things like that..."
I walked over to the wall, and proceeded to bash my head against it until it was a bloody pulp.
Okay that part isn't true.
After that he tried to force me to buy the protection plan even after I explained I already had coverage. Then he wanted to argue about how my coverage was not sufficient even though he didn't know a thing about it.
Overall the purchasing process was quick and painless, but dealing with the employee was a major headache. Sprint does a great job of publishing their specs, now they just need to get their employees to study up a bit before spreading bad information.
In a related topic, I'm finding the MHL cables online are frakkin expensive. Is there any place I can get one for less than $20 or so?
Click to expand...
Click to collapse
Your Sprint store staff must have taken the same training classes as my Sprint store's staff. I go in there with questions which I pretty much know the answer to and just want a 'yes we do' or 'no we don't' or 'not yet' or 'next week' regarding availability of a phone or a cable or accessories or whatever and get the same knowitall responses. Even though I know better I am polite enough to not turn into a knowitall back at them. It's just rude and accomplishes nothing...espeically with another knowitall on the other side and yes even in the face of evidence to the contrary they will tell you the wrong thing.
I just want a clear cut answer to availability of something and usually get told something that is either a complete lie to cover up a lack of availability or desire to help me or worse yet someone who actually thinks what they are saying is true.
I'm sure there are Sprint stores that are a shining example of what real CS is about. This store has one such employee, great guy, very informed and 'big picture', great to talk to....but he's never around....but either way, this store is no such shining example.
gthing said:
I went in during lunch to grab an Evo 3D. The guy kept trying to sell me cases and chargers and I kept saying "no thanks, just the phone."
As he was ringing it all up I remembered the new HDMI deal and that I would need a new cable now because my 4G one wouldn't work. I asked if they had the HDMI cable and he told me the phone did not support HDMI.
I asked him if he was sure and he said "there is no HDMI on the phone, only wireless HDMI." News to me. I told him I understood that it supported HDMI over the micro USB port. He told me that it did not support HDMI in any way and had another employee come over to tell me the same thing and that they were trained on the phone and Sprint said it didn't support HDMI.
I had been researching several phones so thought maybe I had my facts mixed up and checked online. After confirming the HDMI capabilities I dropped the subject, but he kept wanting to bring it up so I told him "HDMI is supported over the Micro USB port, I just confirmed it on Sprint's website" and showed him the page. He then proceeded to argue with me about it until he was done ringing up the phone - I just kept saying "okay, that's fine, whatever, etc." He finally conceded that "maaaaybe someone has invented some sort of adapter, but we don't carry things like that..."
I walked over to the wall, and proceeded to bash my head against it until it was a bloody pulp.
Okay that part isn't true.
After that he tried to force me to buy the protection plan even after I explained I already had coverage. Then he wanted to argue about how my coverage was not sufficient even though he didn't know a thing about it.
Overall the purchasing process was quick and painless, but dealing with the employee was a major headache. Sprint does a great job of publishing their specs, now they just need to get their employees to study up a bit before spreading bad information.
In a related topic, I'm finding the MHL cables online are frakkin expensive. Is there any place I can get one for less than $20 or so?
Click to expand...
Click to collapse
Yeah, employees will do that, it looks good for them, and depending on the store (possibly, most) they get a commission on the accessories, a bigger one then selling the phone. when I got my Evo3D the chick was nice, a joy to work with, but knew NOTHING about the phone, but kept trying to sell me cases, and screen protectors, the insurance, chargers, you name it, it was offered. she even offered some things that the phone didn't support. Super friendly, no tech knowledge.
They realize that some of us who are unemployed *cough cough* have BOTH these skills..right? *sigh*
Here is the one from Sprint. I'll find the cheaper one in a minute for you.
http://shop2.sprint.com/NASApp/onlinestore/en/Action/OSBrowseAccessoriesDetail?categoryRefName=Headsets+%26+Speakers&PHONE_ID=APX515CKT&selectedAccessoryID=EVH1303&topPageNumber=0&subPageNumber=0
Here is the one I want to order soon:
http://www.expansys-usa.com/expansys-mhl-to-hdmi-adapter-black-218572/
The sprint store I go to for the most part is helpful except one idiot who keeps trying to harass people into buying insurance for their phone and cases.
daneurysm said:
Your Sprint store staff must have taken the same training classes as my Sprint store's staff. I go in there with questions which I pretty much know the answer to and just want a 'yes we do' or 'no we don't' or 'not yet' or 'next week' regarding availability of a phone or a cable or accessories or whatever and get the same knowitall responses. Even though I know better I am polite enough to not turn into a knowitall back at them. It's just rude and accomplishes nothing...espeically with another knowitall on the other side and yes even in the face of evidence to the contrary they will tell you the wrong thing.
I just want a clear cut answer to availability of something and usually get told something that is either a complete lie to cover up a lack of availability or desire to help me or worse yet someone who actually thinks what they are saying is true.
I'm sure there are Sprint stores that are a shining example of what real CS is about. This store has one such employee, great guy, very informed and 'big picture', great to talk to....but he's never around....but either way, this store is no such shining example.
Click to expand...
Click to collapse
Yea the first thing Sprint needs to teach its salesman is the phrase "I'm not sure on that" or "let me grab the spec sheet and we'll take a look." Making things up and then defending them even when you've been shown the facts makes you sound stupid.
I tried not to get pulled into a debate about it, but it bothered me that they were giving out bad information.
im semi fortunate at my sprint store 3 of the CSRs are rooted so they know a little about the phones, but as whole they know crap.. and i know some of them have xda so they may read this.. but the last 2 phones that i purchased there (3d for myself and shift for another line) i knew more than they did about the phone.. they are cool enough, but its like they are trying to be cool with it.. one guy was so intently trying to show me CM7 on his orig EVO, after i had said that i had it on my previous phone.. he kept telling me all the benefits of rooting, like i didnt know, after he saw me boot up my old phone with a custom splash screen, boot screen, and i had told him that it was rooted up front..
but then again he also told me that he didnt know what adb really was.. that he did everything he could to stay away from it.. that he only wanted one click root methods..
but i am fortunate to have 3 rooted fellows there, so i dont catch grief for being rooted.. and they are friendly, just not the most knowledgable..
EDIT: i just let them think they are right if they try to debate me, its not worth it.. they get paid and i dont, so i usually let it drop fairly quickly..
gthing said:
Yea the first thing Sprint needs to teach its salesman is the phrase "I'm not sure on that" or "let me grab the spec sheet and we'll take a look." Making things up and then defending them even when you've been shown the facts makes you sound stupid.
I tried not to get pulled into a debate about it, but it bothered me that they were giving out bad information.
Click to expand...
Click to collapse
Now, ultimately, as a life long geek I know my specs and have everything pretty much hammered down when I go in there. It's merely a matter of availability, price, upgrade statuses, promotion eligibility, etc, with a light smattering of haggling and charm for maximum effect. Aside from them being slow, which is only slightly annoying, their complete ignorance of their own product line and accessories is merely annoying...
...but what riles me up is when somebody who isn't as knowledgeable and prepared as myself walks in there and I hear one of these clueless hucksters fire up the bull**** machine and start telling people things they want to hear which aren't true or things people don't want to hear (which also aren't true) in an effort to up-sell them on a more expensive phone or service...and in either scenario it seems it isn't them being shady so much as truly uninformed...and then they pass off that lack of information onto someone else with a heftier price tag and perhaps pointless monthly service fee both predicated on the customer relying on the expertise of the CSR who is nearly as ignorant.
...yes, it grinds my gears...
poweroutlet said:
The sprint store I go to for the most part is helpful except one idiot who keeps trying to harass people into buying insurance for their phone and cases.
Click to expand...
Click to collapse
My guy told me that I had to get it because of the type of phone I was buying it and I would only have the option to cancel it after 30 days. I wasn't having it so he reluctantly dropped it off.
Pains me to read threads like these...
Being someone who works at a Sprint store I know just as much if not more than some of the people who frequent the forums just because I'm on both sides of the fence. In that guys defense...he DOES work on commission. And he makes more on selling you accessories than he did by selling you the phone. Just the way it is...so obviously he's going to try and upsell. We have bills to pay just like you do and thats how we pay them. Some customers buy more...some dont. You're one who doesnt obviously.
As far as knowledge goes...I hate the fact that some of these guys dont know jack from sh*t. It gives the rest of us a bad name. When helping a customer...I give it to them straight. If I dont know and it hasnt been communicated directly from Sprint...thats what I tell them. I'm not going to lie, make something up or cover anything. I feel a customer will respect the fact that they might be asking something that Sprint just hasnt provided an answer for. If they cant then screw them.
It sounds like you all just need to find "that guy" in your local Sprint stores. I would assume every store has one. I'm not a pushy salesman...I'm a real one. I'm going to tell it like it is. I'm going to try and upsell but I wont push you into a purchase. If you decline a case...then go outside and drop your phone...thats on you. But dont come to me when you're screen is cracked and you declined both the insurance AND the case. I told you so....
daneurysm said:
Even though I know better I am polite enough to not turn into a knowitall back at them. It's just rude and accomplishes nothing...espeically with another knowitall on the other side and yes even in the face of evidence to the contrary they will tell you the wrong thing.
Click to expand...
Click to collapse
I would, as long as there are no other customers around. If they can't be properly trained, then i'll gladly give them some free training and jab to the ego. If you throw it back at them with proof, then maybe it'll get them to do some research and stop them from misinforming the next person.
Quis89 said:
Pains me to read threads like these...
Being someone who works at a Sprint store I know just as much if not more than some of the people who frequent the forums just because I'm on both sides of the fence. In that guys defense...he DOES work on commission. And he makes more on selling you accessories than he did by selling you the phone. Just the way it is...so obviously he's going to try and upsell. We have bills to pay just like you do and thats how we pay them. Some customers buy more...some dont. You're one who doesnt obviously.
As far as knowledge goes...I hate the fact that some of these guys dont know jack from sh*t. It gives the rest of us a bad name. When helping a customer...I give it to them straight. If I dont know and it hasnt been communicated directly from Sprint...thats what I tell them. I'm not going to lie, make something up or cover anything. I feel a customer will respect the fact that they might be asking something that Sprint just hasnt provided an answer for. If they cant then screw them.
It sounds like you all just need to find "that guy" in your local Sprint stores. I would assume every store has one. I'm not a pushy salesman...I'm a real one. I'm going to tell it like it is. I'm going to try and upsell but I wont push you into a purchase. If you decline a case...then go outside and drop your phone...thats on you. But dont come to me when you're screen is cracked and you declined both the insurance AND the case. I told you so....
Click to expand...
Click to collapse
You are the guy I look for whenever I go into any store with sales associates. Typically every store has at least one.
I started out my first real job at 16 at a computer shop (that I would years later run, for the most part). I got the job because I had technical skills. Well, at a small shop you also have to answer phones and be a salesman. I learned early on the hard way. Shoot straight, give people options and try to do it on a level that they understand and is relavent to their life...but the biggest and hardest lesson was being in a technical position and learning how to confidently say "I don't know", come to find out that appears to be the single most difficult thing for almost anyone on the planet to do, especially at work, triply so if they work at a job that has any technical element to it.
There is no shame in not knowing, there is shame in bullshitting. Getting called out on it a few times you would figure would be enough for anyone to learn that lesson. Sadly that's not the case.
You rock on being "that guy", cuz you are the guy I look for when I go somewhere to buy something...you can help a technical guy like me because you have information beyond mere specs. You can help a non-technical person, because you can translate specs into real-language that makes sense to each customer and most of all you can say "I don't know, let me find that out for you." Where most people would be afraid to say "I don't know" for fear of looking uninformed to the customer YOU know that the customer will feel reassured to hear "let me find that out for you."
Quis89 said:
Pains me to read threads like these...
Being someone who works at a Sprint store I know just as much if not more than some of the people who frequent the forums
Click to expand...
Click to collapse
Can I move to wherever you work? The people at the local store don't know much.
try to remember, being a salesman in sprint store is not a technical job that requires degrees. Dont hold them to unfair expectations
A.Priori said:
try to remember, being a salesman in sprint store is not a technical job that requires degrees. Dont hold them to unfair expectations
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Click to collapse
Are you being sarcastic? You don't need to have degrees to know any kind of technical stuff about cell phones.
Hell, you don't need degrees in any IT job.
spencer88 said:
Are you being sarcastic? You don't need to have degrees to know any kind of technical stuff about cell phones.
Hell, you don't need degrees in any IT job.
Click to expand...
Click to collapse
Agreed
I've been a salesmen for about 4 years and the first thing they teach in any training class is KNOW your products inside and out to avoid confusing the customer or false information and to educate to the customers features they may not know about....
Second is to know your customers needs and wants... Obviously ties into the first one but some of the sprint reps I talk to try to upsell will no good points other than "it helps you"
I'm not going to list everything I learned in the last 4 years because I'd be here for a few hours and no one wants to read it... But I think sprint needs to do some "fall cleaning". At my local stores....
3D > iClone
I was trying to get a job at a corporate Tmo or sprint store for the longest time. I get mad when I come in and have to deal with a moron who they hired that calls the evos "the Droid phones" or has no knowledge about the phones but what the little features sheet next to dummy phone says.
Sounds like the OP got one of those employees.
Mannnn.. the sprint store near me is simply amazing... no need to worry about phone knowledge, price plans or anything else ... just focus on the 8 latina sprint cheerleaders with there tight clothes and short tops and trust me you will not be asking anything about the phone when you are done ... Man I just want an excuse to back there ... LMAO!!!
A.Priori said:
try to remember, being a salesman in sprint store is not a technical job that requires degrees. Dont hold them to unfair expectations
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Click to collapse
lol, expecting them to do their job is unfair? Wow.
ninoriff said:
Mannnn.. the sprint store near me is simply amazing... no need to worry about phone knowledge, price plans or anything else ... just focus on the 8 latina sprint cheerleaders with there tight clothes and short tops and trust me you will not be asking anything about the phone when you are done ... Man I just want an excuse to back there ... LMAO!!!
Click to expand...
Click to collapse
That would be a very acceptable trade-off. Alas, my store lacks such a perk.
http://www.theverge.com/2011/12/10/2627270/asus-denies-rumors-of-transformer-prime-delay
EDIT: I wouldn't trust this with all my heart either. As Asus's response is rather fishy and can be interpreted multiple ways.
xGary said:
http://www.theverge.com/2011/12/10/2627270/asus-denies-rumors-of-transformer-prime-delay
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Click to collapse
I am being patiently optimistic. I want to believe it but I will maintain a healthy skepticism until the box is in my hands.
techjunkie9194 said:
I am being patiently optimistic. I want to believe it but I will maintain a healthy skepticism until the box is in my hands.
Click to expand...
Click to collapse
Part of me wants to believe it. Part of me still cannot explain the reported wifi issues on that chinese forum.
Do we know if this statement covers Canada as well? My Amazon.ca pre-order still shows Jan 31st as the expected ship date (ordered on Nov 26).
alayambo said:
Do we know if this statement covers Canada as well? My Amazon.ca pre-order still shows Jan 31st as the expected ship date (ordered on Nov 26).
Click to expand...
Click to collapse
Hopefully. If the NCIX email was false then we (Canada) should be back on track. However, the Amazon delay is a stock issue rather than a delay as far as I know.
I'm in no way trying to be a mod, but was this thread needed? Was there not a thread posted earlier in regards to the phandroid and androidcentral articles based on the other thread where someone posted their letter from NCIX? Either way even though the rep used very loose words if you can read in between the lines, it pretty much falls in line with what I said. US is most likely on track still, just not a huge initial alotment. As an aside, these forums seemed to be going crazy today. I guess everyone is really anxious over the Prime, which they ought to be, and every article or piece of information regarding it, is driving everyone to the edge. We all need to just do whatever we usually do to relax and just enjoy talking about the tablet we are all looking forward to while we wait.
xGary said:
http://www.theverge.com/2011/12/10/2627270/asus-denies-rumors-of-transformer-prime-delay
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Click to collapse
Thank you, although I know I got on ur case in another thread..lmao I ran out of thanks. THIS IS THE FIRST ARTICLE THAT ACTUALLY HAS INFORMATION FROM THE HORSES MOUTH. The words that came out of the horses mouth, Asus, said there is no delay and they still on track for Dec. 19th release. Also verge, is thinkn theres no real widespread wifi issue.
I'm not by far an android fanboy. That person wouldn't own an iPad like I do. I'm a fan of technology in general. No matter the maker. It's just that this device is very promising and has already be said, by several big name sites, to be the best Android tablet by far, so far. To many people trying to nit pick negative info and rain on peoples parade and excitement of this new device which will be a first of it's kind in more ways than one. the majority of people who preordered still stickn with it.
Mission failed at trying to scare the real tech heads away from this device.
That's it... to much BS floating around here, and not enough facts... which is fine, but there are threads popping up every few minutes now about the release date... we need a moderator on this forum... Be putting this off for a while, but I'm volunteering.
See you on the flip side, and hopefully I'll be able to clean some of this crap up.
Cordy said:
I'm in no way trying to be a mod, but was this thread needed? Was there not a thread posted earlier in regards to the phandroid and androidcentral articles based on the other thread where someone posted their letter from NCIX? Either way even though the rep used very loose words if you can read in between the lines, it pretty much falls in line with what I said. US is most likely on track still, just not a huge initial alotment. As an aside, these forums seemed to be going crazy today. I guess everyone is really anxious over the Prime, which they ought to be, and every article or piece of information regarding it, is driving everyone to the edge. We all need to just do whatever we usually do to relax and just enjoy talking about the tablet we are all looking forward to while we wait.
Click to expand...
Click to collapse
Actually this thread was needed.. With all the unofficial rumor threads going around. This first article to state official Asus statement saying there is no delay and basically no widespread wifi issues. You have new people checking out this forum section and see all these rumor threads/negative ones and it might deter them from a great device.
Not everyone smart enough to read in-between the lines. It's obvious that slot of people here will believe anything, with no official source to back it up. I'm like you though, I'm ready to relax. Once I get my tablet n everything fine, I'll be sitting back laughing at all these mofos so quick to jump to conclusions. They never gave the prime a fair trial. Innocent until proven guilty. They already giving out guilty verdict without no real evidence that's relevant enough. Lol
Swiftks said:
That's it... to much BS floating around here, and not enough facts... which is fine, but there are threads popping up every few minutes now about the release date... we need a moderator on this forum... Be putting this off for a while, but I'm volunteering.
See you on the flip side, and hopefully I'll be able to clean some of this crap up.
Click to expand...
Click to collapse
Well it's not like there is much to talk about other than rumours and release dates and such.
Cordy said:
*snip* We all need to just do whatever we usually do to relax and just enjoy talking about the tablet we are all looking forward to while we wait.
Click to expand...
Click to collapse
I would, but I sold my Galaxy Tab 10.1 to buy the TP... so I'm jonesin' man, I need a fix! Just a minute, just let me play with the tablet for a minute! Or even look at it! Just to get me over the hump... c'mon man, I'm hurtin' here!
...ok, but no, really, I hadn't realized how much a tablet had changed my technology habits until I no longer had one. Crazy how a device I wasn't quite sure how I was going to use became, in such a short time, my go-to device.
Swiftks said:
That's it... to much BS floating around here, and not enough facts... which is fine, but there are threads popping up every few minutes now about the release date... we need a moderator on this forum... Be putting this off for a while, but I'm volunteering.
See you on the flip side, and hopefully I'll be able to clean some of this crap up.
Click to expand...
Click to collapse
lol it just sounds like you want power.
---------- Post added at 06:23 AM ---------- Previous post was at 06:18 AM ----------
beavertank said:
I would, but I sold my Galaxy Tab 10.1 to buy the TP... so I'm jonesin' man, I need a fix! Just a minute, just let me play with the tablet for a minute! Or even look at it! Just to get me over the hump... c'mon man, I'm hurtin' here!
...ok, but no, really, I hadn't realized how much a tablet had changed my technology habits until I no longer had one. Crazy how a device I wasn't quite sure how I was going to use became, in such a short time, my go-to device.
Click to expand...
Click to collapse
yea, me to.. i got my ipad stolen 2 months ago, I AM JONESIN SOMETHING FIERCE!
i take a ****, ipad.
I go to bed, Ipad
I'm bored of xbox, ipad.
I wanna watch youpoop or read, IPAD!!!!!
hell i can't even get drunk at my friends house because i get bored without my IPAD!! i CAN. NOT. WAIT! for my asus.
demandarin said:
Actually this thread was needed.. With all the unofficial rumor threads going around. This first article to state official Asus statement saying there is no delay and basically no widespread wifi issues. You have new people checking out this forum section and see all these rumor threads/negative ones and it might deter them from a great device.
Not everyone smart enough to read in-between the lines. It's obvious that slot of people here will believe anything, with no official source to back it up. I'm like you though, I'm ready to relax. Once I get my tablet n everything fine, I'll be sitting back laughing at all these mofos so quick to jump to conclusions. They never gave the prime a fair trial. Innocent until proven guilty. They already giving out guilty verdict without no real evidence that's relevant enough. Lol
Click to expand...
Click to collapse
Haha ok fine, I take back that part of my statement. Your thread is ok. I was just hoping people would try to consolidate all of information instead of creating multiple threads.
---------- Post added at 12:34 AM ---------- Previous post was at 12:32 AM ----------
beavertank said:
I would, but I sold my Galaxy Tab 10.1 to buy the TP... so I'm jonesin' man, I need a fix! Just a minute, just let me play with the tablet for a minute! Or even look at it! Just to get me over the hump... c'mon man, I'm hurtin' here!
...ok, but no, really, I hadn't realized how much a tablet had changed my technology habits until I no longer had one. Crazy how a device I wasn't quite sure how I was going to use became, in such a short time, my go-to device.
Click to expand...
Click to collapse
I feel you, I sold my TF to get the Prime and I'm just waiting myself. I try to keep my mind occupied and not think about it. Although everyday I check my order status on Newegg. lol
I'll believe it when Asus mentions something on an official channel.
Since all this speculation is the only entertainment I have as I study for finals i will play devil's advocate here.
That statement from asus is about as vague as it comes. we still "show" to be on schedule? If they are on schedule why not say they ARE on schedule to be released? Why beat around the bush?
Also the whole I will provide an update when i have more information? What more information are you waiting for if there is no delay? I thought you had the information and knew what you were talking about?
Finally why is there absolutely no actual reference to the delay or wifi issue? A simple, no there is no wifi issue, no there is no delay would allay everyone's concerns, but instead all we have is a very vague statement that does not fully dispel anything.
MUAHAHA let the war begin!
But really I think I may have been the first to post about the possible delay when I received an email from memory express stating there was some sort of production delay. Since then it only seems like NCIX has mentioned this to their customers so something weird is going on. It is odd that both retailers would mention a production delay if they were not told that was the case. But really it seems like the possibilities are there is some small problem with a few units (perhaps like the anandtech reviewers received, as in actually broken units) and asus happens to be reducing the units NCIX and memory express are getting. Or they simply do not have enough to fullfill all orders and are cutting out units from NCIX and memory express to fulfill other orders and then NCIX and memory express are lying to us.
I honestly believe the first is probably the most likely as I cant imagine first off memory express and NCIX both choosing to lie to their customers like that (and in my email they were actually quite explicit saying the Asus Vice President for North America Sales and Distribution contacted them about the delay. That is a pretty blatant lie to be telling customers.
Either way I'm staying hopeful I will get my unit sometime during the holiday season as I will be in alberta where the taxes I would have to pay is quite a bit lower! So come on anytime before Jan 4th! And hell if it turns out they lied to me about the whole vice president delay blah blah blah I'll give them hell and maybe get something out of it!
BongoBong said:
Since all this speculation is the only entertainment I have as I study for finals i will play devil's advocate here.
That statement from asus is about as vague as it comes. we still "show" to be on schedule? If they are on schedule why not say they ARE on schedule to be released? Why beat around the bush?
Also the whole I will provide an update when i have more information? What more information are you waiting for if there is no delay? I thought you had the information and knew what you were talking about?
Finally why is there absolutely no actual reference to the delay or wifi issue? A simple, no there is no wifi issue, no there is no delay would allay everyone's concerns, but instead all we have is a very vague statement that does not fully dispel anything.
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I may not know much about companys and how they operate, but it seems like there most likely is an wifi issue with what they had to say. Like you said, why not just be like.. NOPE NOPE NOPE wifi good, we good, we give you soon?
there beating are bush and its way to fishy to me. I bet theres a wifi issue, but i don't think its a big deal, its probably a few models are screwed and the rest arn't as good as an laptop (do to what i read an another thread)
This was posted on slashgear's web site sorry I am not allowed to post the web link.
Late last night rumors hit the street that the ASUS Transformer Prime had been delayed and I’m sure a few were saddened by such news. After almost every online retails has sold out of the new quad-core slate we were quick to reach out to ASUS for an official response and have good news to report. According to our sources everything is on track and as planned.
Slashgear reported the samething
http://www.slashgear.com/asus-puts-delay-rumor-to-rest-confirms-transformer-prime-is-on-schedule-10201473/
So apparently some ASUS phone rep claimed deliveries are not delayed, what a shock. The loyal minions are will take this as some sort of official guarantee from Mr. Asus.
The level of baseless negativity here astounds me. It's almost as if people want to believe the thing will arrive 6 months late and is a piece of crap.
Almost every instance on using this phone in public, people either stop and stare or they ask questions. It isn't like I'm trying to bring attention to myself but everyone is always asking if that is the new note. I leave it on my desk at work and whenever people come into my office, I'm asked about it and they want to doodle with the stylus. I hope this interest turns into more sales so that Samsung is prompted to come out with more phones in this line in the future. I simply refuse to go to any other phone now.
If you watched any basketball this weekend, the commercials were constant. They certainly seem to expect good sales:
http://www.androidcentral.com/samsu...llion-galaxy-notes-hopes-10-million-years-end
If you seek attention, I'm sure you will find it.
Seems as if you either walk around waving this phone in the air or you are doing something to draw attention to yourself.
Its only a phone dude!
I get a kick out of these type of threads. I used to read them on the iPhone forums and laugh, but it seems the same type of people are here as well.
Probably a bit of an underage issue a well.
I've been using the latest phones and tablets for awhile now and have never had anyone come up to me and ask me about any of them . Those that say they constantly have people coming up to them at obviously seeking attention.
Remember...a phone does not make you cool
Sent from my SAMSUNG-SGH-I717 using XDA
lindenhurst said:
I've been using the latest phones and tablets for awhile now and have never had anyone come up to me and ask me about any of them . Those that say they constantly have people coming up to them at obviously seeking attention.
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I have both asked and been asked by strangers about phones I've owned. Perhaps people don't ask you because you give off a bad vibe, or smell bad, or something.
bigmout said:
I have both asked and been asked by strangers about phones I've owned. Perhaps people don't ask you because you give off a bad vibe, or smell bad, or something.
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I smell bad but still get asked about my Note.
I got the note cause I'm fat and needed a big keyboard. So far the only ones to ask me about it are my close friends. Never have I had someone cone up to me or stare at me because of this phone.
Sent from my Galaxy Note on At&t
Lol i got approached by a stranger the first day i got it at in & out burger. Whenever i play draw something with the s-pen, thats when people start to stare and i could hear em saying wow and omg thats a huge...(insert joke here). But put this phone next to your ear and you get strange looks.
-Once you go NOTE, you'd say 4 inches a Joke
I had my phone out at Nordstroms looking at Google shopper for shoes I wanted. The salesman there asked if it was and I've probably been asked over a dozen times if its the note or wow that's huge what is it.
Sent from my SAMSUNG-SGH-I717 using xda premium
lindenhurst said:
If you seek attention, I'm sure you will find it.
Seems as if you either walk around waving this phone in the air or you are doing something to draw attention to yourself.
Its only a phone dude!
I get a kick out of these type of threads. I used to read them on the iPhone forums and laugh, but it seems the same type of people are here as well.
Probably a bit of an underage issue a well.
I've been using the latest phones and tablets for awhile now and have never had anyone come up to me and ask me about any of them . Those that say they constantly have people coming up to them at obviously seeking attention.
Remember...a phone does not make you cool
Sent from my SAMSUNG-SGH-I717 using XDA
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Your comment seems quite underage. Just because some people have strangers asking them about devices and you don't doesn't mean they are lying or looking for attention.
Really only a few devices in the recent past, such as the Droid RAZR, have received as much media attention and advertising as the Note, so all of your latest tablets and phones have likely not drawn the same attention from the general public. Therefore you cannot compare them to the Note.
I do not show off my phones, I use them. With my Captivate, I received no comments from strangers. With my Infuse, I had a couple, but only from people familiar with Android that were curious what brand and model it was. With the Note, same use and everything, I have received more comments and attention than the whole time I had both of my previous phone, in just two weeks. Dude in line at Chipotle, girl employee at Home Depot, several people I have never talked to in my classes here at college. This phone is turning heads whether you are looking for attention or not, so don't be a downer because nobody finds you approachable.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
You guys are so funny, thought this would never happen to me.
Went to get my drugs at the pharmacy, and the 3 people behind the counter all came over to look at it and touch it, they asked the same questions. Yes it fits in my shirt pocket, and I let them try it.
icebergisonfire said:
Almost every instance on using this phone in public, people either stop and stare or they ask questions. It isn't like I'm trying to bring attention to myself but everyone is always asking if that is the new note. I leave it on my desk at work and whenever people come into my office, I'm asked about it and they want to doodle with the stylus. I hope this interest turns into more sales so that Samsung is prompted to come out with more phones in this line in the future. I simply refuse to go to any other phone now.
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i don't know about the Advertising
but after using it hands on for a few days I'm addicted, it's so hard to get back to my T989
I get a lot of looks, and some comments. mostly "is that a phone???", "is that the one with a pen?", or "Is that the Super Bowl phone?" (referring the commercials played at the Super Bowl).
I have a gold metallic case on it so most of the time it looks like I am carrying a huge gold bar. Funny the looks I get.
I get asked about it all the time. I'll just be sitting on the train or at the bar or something and I guarantee someone will ask about it.
AllGamer said:
i don't know about the Advertising
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It's definitely not the advertising. It's the fact that it's a larger phone. I used a Dell Streak for 1.5 years and got the same type of comments about it.
welchertc said:
Your comment seems quite underage. Just because some people have strangers asking them about devices and you don't doesn't mean they are lying or looking for attention.
Really only a few devices in the recent past, such as the Droid RAZR, have received as much media attention and advertising as the Note, so all of your latest tablets and phones have likely not drawn the same attention from the general public. Therefore you cannot compare them to the Note.
I do not show off my phones, I use them. With my Captivate, I received no comments from strangers. With my Infuse, I had a couple, but only from people familiar with Android that were curious what brand and model it was. With the Note, same use and everything, I have received more comments and attention than the whole time I had both of my previous phone, in just two weeks. Dude in line at Chipotle, girl employee at Home Depot, several people I have never talked to in my classes here at college. This phone is turning heads whether you are looking for attention or not, so don't be a downer because nobody finds you approachable.
Sent from my SAMSUNG-SGH-I717 using Tapatalk
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Not worth the time to comment but I will anyway. I use my phone for business, not playing games. I don't "play" with it while waiting in a food line, nor do I walk around with it like it is a trophy. Many here do. That is obvious. As far as being "approachable", I am not looking for strangers to come up to me and ask about my phone, and I certainly don't want them "touching" it. The reason I even responded to this post was because the OP stated that the Note exuded a "coolness' factor. That certainly tells me how old he or she is.
We all grow up someday. Some of us a bit later I guess.
Give it time.
lindenhurst said:
Not worth the time to comment but I will anyway. I use my phone for business, not playing games. I don't "play" with it while waiting in a food line, nor do I walk around with it like it is a trophy. Many here do. That is obvious. As far as being "approachable", I am not looking for strangers to come up to me and ask about my phone, and I certainly don't want them "touching" it. The reason I even responded to this post was because the OP stated that the Note exuded a "coolness' factor. That certainly tells me how old he or she is.
We all grow up someday. Some of us a bit later I guess.
Give it time.
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I also use my phone for business, not playing games. The only time games get played on my Note is when I let one of my grandchildren use it to keep them occupied. Nor do I walk around with it like it is a trophy as you put it. That being said, I still think it has a 'coolness' factor and yes, I have been asked about it in public. I spend a great deal of time on the phone when out - isn't that kind of the point to have a cell? If I didn't want to talk on the phone outside the office, I wouldn't carry it. I really do not mind people asking about it.
phone is awesome and everyone knows it.
lindenhurst said:
Not worth the time to comment but I will anyway. I use my phone for business, not playing games. I don't "play" with it while waiting in a food line, nor do I walk around with it like it is a trophy. Many here do. That is obvious. As far as being "approachable", I am not looking for strangers to come up to me and ask about my phone, and I certainly don't want them "touching" it. The reason I even responded to this post was because the OP stated that the Note exuded a "coolness' factor. That certainly tells me how old he or she is.
We all grow up someday. Some of us a bit later I guess.
Give it time.
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You sure know how to wash down a party. I am a network admin for a defense contractor, so it is needed for work, and I do not just go waving it around looking for attention. If I want attention, I talk to my wife.
Glad your so boring.
lindenhurst said:
Not worth the time to comment but I will anyway. I use my phone for business, not playing games. I don't "play" with it while waiting in a food line, nor do I walk around with it like it is a trophy. Many here do. That is obvious. As far as being "approachable", I am not looking for strangers to come up to me and ask about my phone, and I certainly don't want them "touching" it. The reason I even responded to this post was because the OP stated that the Note exuded a "coolness' factor. That certainly tells me how old he or she is.
We all grow up someday. Some of us a bit later I guess.
Give it time.
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Wow u need to relax. I use mine for work and personal enjoyment. This phone is great u need to take the phone or stick out of u r @ss!
Sent from the TermiNOTEr!
The lame response by lindenhurst has inspired me to share.
Story#1 (2 weeks ago)
I attended my wife's induction into the honor society for her university yesterday afternoon. There were 16 inductees and we all socialized a bit before the ceremony began. I was to pin my wife so I quickly made nice with the couple that sat next to us and asked if they would mind tag teaming on getting pics of the pinning action. All was set. If you could have seen the look on the face of the guy (and others around us). When I pulled out my Note... He said "what is that!?!? ". Of course, I took the opportunity to demonstrate the wonders of the Note to him as his amazement grew. After he got a chance to handle it and snap a few pics of us during our part of the ceremony he was hooked. His wife looked at me and said "I guess he's found a new toy now.. I can see it in his eyes".. I just laughed and went about my business. He had an iPhone.
Story#2 (last week)
So I venture into my local Best Buy to return an item. As I am standing at the return counter waiting for the guy to process my return, I am typing away in facebook and fully engaged on my Note. The young girl behind the counter next to him said "Wow. Is that the Note? I want to get one so badly. My mom won't let me but I am going to figure out a way to get one. I love that phone." I then let her hold it because she was so starstruck with it.. Really... I laughed inside.
---------- Post added at 09:07 PM ---------- Previous post was at 09:05 PM ----------
s1mpd1ddy said:
phone is awesome and everyone knows it.
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This.
I was browsing around change.org today and I came across this. A petition to recall the prime and give users a full refund or an upgrade path to the 700. Not sure why no one but the person who started it signed it. I know if you ***** enough asus will refund your $ so maybe that's why the poster didnt pursue the petition?
http://www.change.org/petitions/asustek-recall-the-transformer-prime
edit: I just signed it for ****s and giggles.. I doubt anything will come from it especially since it doesnt seem the person who posted it is really pushing it.
Probably because it was created yesterday.. I believe.
Oh god, here we go again.
detta123 said:
Oh god, here we go again.
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what do you mean?? I was just asking if anyone has seen it... so oh god yourself.
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
demandarin said:
actually, there was one created with exact same theme a long time ago. it never really gained any traction as the path to upgrade wasn't realistic from a business point of view. I'm not sure if the one you have linked to is the same one. But I've seen a petition just like that made several months ago. I think when we all first heard of the Infinity Pad. Made alot of people mad..lol
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yeah I doubt anything will come from it, Just was wondering if anyone else came across it.
But I do know they are offering really unhappy users refunds (my friend was told by gary he could get a full refund for the tablet and dock)
My way of looking at that is this:
If they refund everyone who is extremely unhappy they have to refund them for the full retail price of the tablet and the dock(and I'm guessing tax?). So they have to dish out the retail price of it when we all know it cost them a fraction of that amount to produce them. I honestly think from a business stand point and upgrade path would be better because then they would only have to replace the tablet(assuming the docks are compatible) which is much cheaper for them then refunding the full retail purchase amount. Even if they didnt upgrade the tablet to the 700 and just replaced the backplate on the prime and maybe the wifi/bt and gps modules it would also be cheaper for them than having to refund the purchase price.
And just let me say again.. I was just asking if anyone has seen it or heard of the one I linked. Not trying to promote, have it gain momentum or start a WW3. Just simply wanted to know if anyone else stumbled on it like I have.
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
almightywhacko said:
These petitions are always worthless.
You bought a consumer product. If you don't like it or it doesn't meet your expectations, return it to where you got it within the return period.
I have never seen a return period that is less than 14 days, and if it takes you more than two weeks to realize that the product doesn't meet your expectations, there is something obviously wrong with you.
If you waited months for an update to be released in order to make the device meet your expectations, I am sorry but you are a fool. You should always buy a device for what that device is NOW, not for what is may become in the future.
In any event, if you want an "upgrade path" here it is:
Sell the Prime on eBay. If you have taken good care of your device you should get at least $400 for it. Use that $400 to help pay for the Transformer Infinity.
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I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
I even signed it with this comment:
"I agree there have been many issues with the prime. Not all users have issues but it seems more have them than not have them. I will support this as I do feel the prime wasnt ready to be released. I had issues with my first 2 units. The only issue I have with my current unit is some backlight bleed but my tf101 has worse BL bleed than my prime"
And I do feel the device wasnt ready for prime time. I'm pretty happy with mine. the only issue I really have is the screen bleeding and that's not even that bad and since I have squaretrade I'm thinking of popping it open and fixing that myself.
Hell I was outside yesterday and tried gps for the first time on this unit without the dongle and I got a 12/13 sat lock. Today I tried and I got 8/9. I was pretty surprised by that
graffixnyc said:
I think you need to read my post again.. did I say anything about being unhappy? No.. Did I say I wanted an upgrade? No. All I did was ask if anyone came across it... gessh..
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Dude, take the bug out of your ass!
Did I say anything specifically about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
almightywhacko said:
Dude, take the bug out of your ass!
Did I say anything about you?
Did I mention you in any way?
My comment was 100% focused on the futile nature of these online petitions, which generally go ignored by manufacturers and which are generally started by people who don't exercise the procedures that already exist that allow customers to gain compensation for purchases that do not meet expectations.
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ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
Asus should offer a upgrade and make Nvidia pick up the tab for the not ready for prime time T3
Sent from my SPH-D710 using xda premium
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases yeah it is your problem and they dont have to offer you a refund at all. like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something.
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I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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you must be good. haha I've never been offered a refund. Replacements I have been offered but never a full refund. Hell I just dealt with an issue with Dell. They replaced my laptop with a refirb(accidental warranty) and started having issues with it two months later. They sent a tech to fix it, he fixed those issues but didnt send him a preloaded HD just a blank one so I have to load everything myself, and after the repair the keyboard didnt fully work. So they come again to fix that, they fix that then one speaker dies.. It took me filing a BBB complaint to have them contact me to give me a brand new system. No matter how much I *****ed before they just wanted to keep trying to fix it.
almightywhacko said:
I think any company that is serious about their customers does the same kind of thing. At least, HTC replaced my malfunctioning EVO 4G no questions asked. Samsung has replaced televisions and refunded me for broken televisions with no problems.
Some companies give you the run around when it comes to this kind of stuff (Looking at you Sony) but for most companies it isn't worth the negative press, especially in this day and age of internet blogging and twitter.
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Oh and sorry for being a little snippy.. It's hot and humid as hell in NYC today and all the garbage is out for collection tomorrow so you can imagine the streets just smell like roses
Technically, refunds aren't given to just any and everyone who asks for it. you have to meet specific criteria for them to even consider it. Mostly just early adopters or people who bought prime before they removed GPS From their official spec, like beginning or first week of January, are eligible. but even then terms have to be met and not all of them can get it. just wanted to clear that up so everyone don't get their hopes up thinking they can get a refund. there's already several reported cases here in xda of people being denied.
I'm still waiting to hear back on certain info that'll clear up alot of things. I think Asus knows even people who have good working tablets might try to get a refund just because infinity pad right around the corner..lol. so they trying to eliminate refunds that have no real basis for getting one. Chances are very high that if you never sent your tablet in for an RMA, then try to come out the blue wanting a refund, they will deny it. They will just say send it in for RMA.
graffixnyc said:
ok fair enough..lol But the fact that asus is offering refunds to people really unhappy says something as well. It says the company knows they kinda screwed up. Because in most cases: yeah, it is your problem and they dont have to offer you a refund at all. Like you said you have at least 14 days(if not longer) to return to the store. But the fact they are offering refunds to people who ***** enough does say something. Some companies no matter how much you put up a stink wont issue you a refund. A replacement? yes, but how often do they offer full refunds?
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I was just about to comment on this ... I purchased my Prime on December 24th and after trying to, more or less, put up with horrible WiFi, completely non-functional GPS, and a proposed dongle solution that was not satisfactory, I was able to return my Prime (and dock) to Asus for a full refund. As a matter of fact, I just shipped it in last week, so I am still waiting on the refund, but I don't foresee any issues. The reason they let me return it was due to GPS issues, and probably legal ones on their part since GPS was a feature when i bought, but did not work, was removed from the spec list, and the solution was not satisfactory. I said all that, to say that the petition is not necessary. If you have a legitimate reason for requesting to return you TF201, they will probably work with you. On the other hand, people trying to get a refund just to get an upcoming model just need to learn some patience, and not jump on the first generation of something (ie. tegra 3). With that said, if your reason for requesting a refund has to do with the GPS issue, I was finally able to get someone with the authority to authorize one in what he said was the "Transformer Prime GPS issue department."
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
ihavenewnike said:
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
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All the time. In store I had a rep tell me that their verizon intuition had "way better" the specs then the note 2. I loled
I think I would have had a natural reflex and slapped them
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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Any sales experience? Pretty sure 6 months is required. I applied with 1 year of sales and IT experience and said no after they wanted to make me a cashier.
Best Buy is terrible anyway. I ordered the Collector's Edition of Diablo 3 at a store that was closing (found out 3 weeks after I ordered) and got an email that I needed to call them to change the store or ship it to my house. I called them 5 times and opened 2 cases. They couldn't get it changed or shipped to my house because of a glitch it the system. 2 days before the game came out they said they would "send it to the correct department for viewing" and yeah... never got it.
Verizon is terrible about knowing about their phones (in or out of the store). When I bought my Thunderbolt, the first rep said I didn't have a discounted upgrade (literally saw it on her little tablet thing that I did) so I went to the next rep and he didn't know how much internal storage their was. Needless to say, I've ordered online since then.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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A friend of mine works at the Target Mobile kiosk; he literally knows crap-all about phones, owns an old smartphone he's never turned on, and whenever I'm there talking to him, I end up telling the customers more about the phones they look at than he does. Which is why I work in a car wash, and he tries to sell people tech he doesn't understand. It's practically a joke by now.
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
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That's about what i was thinking.
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
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No kidding.
jmorton10 said:
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
No kidding.
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You are right about attitude as well. When I exchanged my DNA for my Note II, I could have berated and slammed the rep working with me that was telling me that KLP source was online, but instead I just lightly conversed with him and ignored it.
As a result, I was in and out quickly without any troubles.
Be careful how you treat people who are in a position to screw you. He could have easily nixed my unlimited data because I was getting in through a loophole.
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
SwiftLegend said:
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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Technically they are both LCDs, just with different backlighting.
adrynalyne said:
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
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LOL, I can relate to that.
A number of years ago I did some tech support for HP Pavilion desktops.
Same thing, if the customer was a douche I would simply tell them the only fix was to run the recovery disc which was the same thing as a format and OS reinstall.
Some of the customers where great however and with them I occasionally spent hours on the phone with them, walking a novice through basic PC troubleshooting etc.
mutelight said:
Technically they are both LCDs, just with different backlighting.
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And they probably wouldn't know that
Lol. Was all part of it. He didnt know anything else. In all reality was a test. No lie did it on purpose
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
I work at a store and me and one other guy knows what we're talking about...so yeah you get about a 5 percent chance of the reps knowing anything, but as a guy said before me it's easier to be nice to the rep and probably get what you want than to be a Douche and end up getting nothing and possibly losing something.
Sent from my SCH-I605 using Tapatalk 2
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
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I wasnt mean.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
Sent from my SCH-I605 using xda premium
The moral of this story is:
Be nice to the guys at the store or on the phone. They make less than you do, and they have to deal with a hundred people just like you every day. They don't owe you anything but if you're cool they'll help you out. Oddly enough this is a lesson which can be applied to human interactions everywhere in your life.
SJUnion said:
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
Sent from my SCH-I605 using Tapatalk 2
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All you have to know to be here at XDA is how to read and follow a simple sign up. Not that special.
mr_schticker said:
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
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Most tech supports have a database of issues that have occurred in the past and how to fix them (not found on Google). There are also things that can happen that is beyond the user's control. I didn't get a delivery notice from Verizon for my Note 2 so I called them and found out there was a bug in the system and we had to resubmit it. If I had your way of thinking on the matter I would have never got my phone.
Just because many people here at XDA don't need tech support, doesn't mean the majority of people don't. You can see this in most mod/ROM threads. Lots of people ask questions because they have issues and the communuty helps them out (basically tech support). I work in IT and some people don't know anything about electronics eventhough they work with them everyday.
Not trying to attack you guys or anything, just trying to bring the real world to a tech forum since I help them every day.
Sent from my Xposed Beans Note 2