Related
Do they charge $10 to everyone as a shipping fee? my friend told me they don't.
i finally bricked my phone for the first time. (hard core yeahhhhhhh!!!!!!!)
They didn't charge my gf any shipping. She broke her display screen. I have a question for you though. You think I should try and odin back to stock? Her screen is responsive I just can't see anything. Or you think they wont care?
Sent from my SGH-T959 using XDA Premium App
Generally, if you're processing a claim on your one year warranty and do not have the $5.99 PHP insurance bundle they will charge you shipping. However, if you've been paying for insurance the shipping is waived unless you upgrade to express.
Now, if you used Asurion for an insurance claim the shipping is normally included.
Anything else is out of the ordinary.
Just my experience as a T-Mo manager.
rjwisniewski said:
Generally, if you're processing a claim on your one year warranty and do not have the $5.99 PHP insurance bundle they will charge you shipping. However, if you've been paying for insurance the shipping is waived unless you upgrade to express.
Now, if you used Asurion for an insurance claim the shipping is normally included.
Anything else is out of the ordinary.
Just my experience as a T-Mo manager.
Click to expand...
Click to collapse
What about my problem? You think asurion will care if I dontcha odin back?
Sent from my SGH-T959 using XDA Premium App
ZachLL88 said:
What about my problem? You think asurion will care if I dontcha odin back?
Sent from my SGH-T959 using XDA Premium App
Click to expand...
Click to collapse
If you did an actual insurance claim through Asurion where you paid a deductible for a replacement then I doubt they will care. (This is my opinion, not that of Asurion or T-Mobile.)
From my experience and the way we are taught to sell the bundle. Basically, Asurion insurance will replace your phone whether it breaks on accident or you run over the screen on purpose.
However, if you did an actual warranty exchange with T-Mobile, yeah they'll care. Usually though T-Mobile wont warranty exchange a device with physical damage so I'm assuming you went the insurance route and you should be good to go.
rjwisniewski said:
If you did an actual insurance claim through Asurion where you paid a deductible for a replacement then I doubt they will care. (This is my opinion, not that of Asurion or T-Mobile.)
From my experience and the way we are taught to sell the bundle. Basically, Asurion insurance will replace your phone whether it breaks on accident or your run over the screen on purpose.
However, if you did an actual warranty exchange with T-Mobile, yeah they'll care. Usually though T-Mobile wont warranty exchange a device with physical damage so I'm assuming you went the insurance route and you should be good to go.
Click to expand...
Click to collapse
Ya I went through Asurion. Ok just making sure. In case im not able to odin back to stock. Thanks for your help and I will definitely give you thanks when I get to a comp. Appreciate it.
Sent from my SGH-T959 using XDA Premium App
So I just purchased Amaze from eBay, now I need to decide if I should get warranty for it through squaretrade Normally I buy it, since phones with eBay don't come with warranty but this time they are quoting me me an outrageous $72 for 1 year, almost 1/5 the price I paid for phone
Build wise the phone looks pretty sturdy and is in mint condition, so wondering if I should get it? How is the general feedback about the phone...are there lot of RMAs
I know about the squeak issue with some phones, but luckily I don't have it and its also covered by HTC since back cover is an accessory so i'm eligible..
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
http://www.youtube.com/watch?v=7uk9-yLxQgA&feature=youtube_gdata_player
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
Click to expand...
Click to collapse
As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
If it was me, then yep I would be purchasing a warranty, just in case as you just never know man.
Also of course, anytime you root your phone will void a warranty, but can always install the original GB 2.3.4 back on it and be good to go. Heck, I know people that forget to put it back and still are fine, but I would take it back to factory myself.
Good luck!
Sent from my HTC_Amaze_4G using Tapatalk
Mafioso said:
As I said, HTC only provides warranty on accessories not the phone
I don't have T-mobile...but do you know how much will just the warranty normally cost through TMO?
EDIT: Just noticed, for rooting/custom ROMS I would have to unlock the bootloader through HTCdev tool, guess it would pretty much void any warranty ?
Click to expand...
Click to collapse
No. HTC does warranty the phone still.
Sent From My HTC Amaze 4G via Someone's Room
HTC will honour hardware warranty - provided the damage wasn't the result of software overclocking - even after unlocking the device. Software issues you'd be on your own for with custom ROMs... but I'd assume they'll support you if you revert to stock.
I bought an Amaze off eBay back in January from who I thought was reputable on eBay. Used the phone for 3 1/2 weeks and T-Mobile shut my service off. Phone had a fraudulent IMEI. The guy I bought from refunded me after I shipped it back, but do yourself a quick favor before buying a ST warranty and other accessories. Call T-Mobile, tell them your IMEI and just make sure yours is clean. You'll feel better going forward buying accessories and stuff.
Sent from my HTC Sensation 4G using Tapatalk
I would. It's cheap and a smart buy in my humble opinion.
Sent from my HTC_Amaze_4G using XDA
hasoon2000 said:
You still have HTC warranty. I bought phones from eBay and HTC honored the warranty.
If you have T-Mobile, you can call them and tell them you received the Amaze as a gift and you can add insurance, warranty or insurance + warranty.
Click to expand...
Click to collapse
Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
nguyen2011 said:
Thanks so much. They did let me add insurance for my "gift" phone (bought from cragslist). I think they can see I've been using the phone less than 14 days and didn't bother verifying whether it a used phone or not.
Click to expand...
Click to collapse
If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
kalel33 said:
Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason.
Click to expand...
Click to collapse
Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
kalel33 said:
If that's insurance from T-mobile then I'd remove it right away. The reps are required to get a certain amount of sales per hour and even if you have insurance on your line, Assurion will not cover the phone for damage because the phone was not bought from T-mobile. I was a rep there and seen people get declined because of this same reason. I would call them up and downgrade to warranty only. It's what I use, because I know if I send in a damaged phone that it's still cheaper than sending a phone into Assurion for an insurance claim. The only thing the warranty won't cover is lost/stolen. If you do damage your phone you just don't tell the rep that it's damaged and you'll get a out of warranty fee on a later bill.
Click to expand...
Click to collapse
Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
nguyen2011 said:
Can they really tell the phone was not bought by ME from T-mobile? Otherwise it is still a phone with Tmobile logo on it bought by someone from Tmobile.
Click to expand...
Click to collapse
Yes. When a phone was used and is registered on another account. It'll show the warranty is invalid. If you say it was a gift and add warranty/insurance, they will honor it.
hasoon2000 said:
Incorrect. As a former rep, I know some loopholes. I bought my Amaze from eBay. My brother cracked the screen when he dropped it on the concrete (idiot) and Asurion sent me a new one.
Click to expand...
Click to collapse
As a former rep, why would you even carry insurance through T-mobile? The warranty is $4 less per month and the OOW(out of warranty) fee is cheaper than doing a claim with Asurion. The highest I seen a OOW fee was $115 for the SGS2 and the Amaze was $105. Also, the OOW fee drops as time goes on, but the Asurion claim fee remains the same high price.
Sprint store here says tomorrow the price goes up to $50...
Sent from my EVO using Tapatalk 2
refurbed evo 4g ltes??????? with or without contact????? please elaborate
I think this is a smart decision by sprint. Phones are more expensive now than 5 years ago. Reburb or not.
via eVo.
I just had my EVO 4G LTE replaced because I had some pretty annoying LCD bleed into the screen out of nowhere and the manager replaced it. Understand they have to make money but if it's truly a manufacturer's defect, you shouldn't have to shell out more money.
Just my 2cp.
zillanilla said:
refurbed evo 4g ltes??????? with or without contact????? please elaborate
Click to expand...
Click to collapse
I think he means when you take your phone in for repair and they replace it with a refurb.
kidstechno said:
I just had my EVO 4G LTE replaced because I had some pretty annoying LCD bleed into the screen out of nowhere and the manager replaced it. Understand they have to make money but if it's truly a manufacturer's defect, you shouldn't have to shell out more money.
Just my 2cp.
Click to expand...
Click to collapse
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
IAmSixNine said:
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
Click to expand...
Click to collapse
Umm... You don't usually get refurbished devices same day in Sprint stores. They order you one and it's shipped next day.
IAmSixNine said:
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
Click to expand...
Click to collapse
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
My personal experience has been same day. Took them a few hours to do testing and verify no liquid damage..
perhaps different regions have different rules.
I went to a Sprint owned store, not a 3rd party store.
I believe only corporate stores can do same day.
via eVo.
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
We do honor it. Which is why we replace the phone. If you choose to get insurance you avoid this cost. But if you choose not to then the fee applies. Phones are expensive. You can't expect them to switch out these phones for free. Sprint pays HTC to carry them. HTC has no financial burden in replacing their own devices. To say we shouldn't sell a protect we can't guarantee is ridiculous. No electronic can be guaranteed. Things happen. Nothing is perfect. Best Buy won't repair my samsung tv unless I purchase their protection plan. Same thing.
I certainly feel you should have to pay of you go to Sprint for your HTC phones malfunction and YOU made the choice not to insure it. You don't want to pay? Go to the people who made it.
Sent from my EVO using xda premium
---------- Post added at 06:22 PM ---------- Previous post was at 06:21 PM ----------
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Besides... Tires and cell phones are two completely different products....
Sent from my EVO using xda premium
^^I'm sorry, that's a big load of [email protected]
The difference is, if a tire fails, someone can die. If a phone fails, unless it self combusts, you're not likely in any danger.
So what's sprint's justification for raising the price. They still send 'em off to htc to be repaired/refurbished. Most HD manufacturers offer advanced replacement. You have to send in your bad drive within 30 days or they charge the card. Why doesn't htc/samsung/whoever offer this?
I think this is just another way of nickel and diming the customer.
If my Vizio TV fails in the first two years I take it back to Costco and they swap it out for free, the main reason why I bought it from them not best buy. Let's put another way, if your $500 fuel pump fails with in the first year we would replace it free of charge. It's called good customer service.
Sent from my EVO using xda premium
Sprint replacing a phone for free outside of the 14 day period is stupid.
What does the CARRIER have to replace your hardware when they didn't make the phone.
That makes as much sense as me calling Time Warner to replace my broken tv.
Most electronics now a days tell you to not return device to the retailer and to have the manufacturer replace it.
Blah difficult customers....:banghead:
Sent from my Genesis that does what Nintendon't
Did you buy your TV from time Warner?
Sent from my EVO using xda premium
tep ftw i aint paying squat to get my refurbs.
IAmSixNine said:
My personal experience has been same day. Took them a few hours to do testing and verify no liquid damage..
perhaps different regions have different rules.
I went to a Sprint owned store, not a 3rd party store.
Click to expand...
Click to collapse
Its same day if they have the phone in stock.
gpz1100 said:
^^I'm sorry, that's a big load of [email protected]
The difference is, if a tire fails, someone can die. If a phone fails, unless it self combusts, you're not likely in any danger.
So what's sprint's justification for raising the price. They still send 'em off to htc to be repaired/refurbished. Most HD manufacturers offer advanced replacement. You have to send in your bad drive within 30 days or they charge the card. Why doesn't htc/samsung/whoever offer this?
I think this is just another way of nickel and diming the customer.
Click to expand...
Click to collapse
As you said... "manufacturers". Sprint isn't the manufacturer. And you're expecting them to replace any issue your phone has for free? Without having their replacement protection? Smh. You guys kill me with the entitlement, customer is always a victim stuff....
Sent from my EVO using xda premium
Quis89 said:
As you said... "manufacturers". Sprint isn't the manufacturer. And you're expecting them to replace any issue your phone has for free? Without having their replacement protection? Smh. You guys kill me with the entitlement, customer is always a victim stuff....
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I see sprint (or any wireless carrier) the same way I see a car dealer. Your car comes with a mfg warranty for some amount of time. During that time you bring it into any dealer of that mfg and they fix it free of charge. A free repair is expected. If they can't repair it, then they replace it. Again, free of charge during the warranty period.
gpz1100 said:
I see sprint (or any wireless carrier) the same way I see a car dealer. Your car comes with a mfg warranty for some amount of time. During that time you bring it into any dealer of that mfg and they fix it free of charge. A free repair is expected. If they can't repair it, then they replace it. Again, free of charge during the warranty period.
Click to expand...
Click to collapse
You can see them the way you want, but it still doesn't make it the standard. Difference between sprint and your local Ford dealer is that Ford has a vested interest in that dealer.
HTC has their warranty and no ties to sprint besides selling them a product, sure sprint has its repairs stores but doesn't mean htc likes it.
Sent from my EVO using xda premium
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
In just guessing but that may result in a bad ESN or what ever it's called for not sending it in??? Maybe not idk but seems like they would be smarter than that...
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
Click to expand...
Click to collapse
i honestly don't know. personally, i'm sending mine back cause i can't afford losing a potential $200, but if anyone is having troubles with their device and can risk it, go for it.
NOTE: i did not tell you guys this for anyone to try to scam att... they aren't losing any money in this if it works. just thought i would let you all know. thanks.
I stop reading when you said your only problem is "the battery doesn't last all day"
Sent from my HTC One using xda premium
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
Click to expand...
Click to collapse
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Either way this is super fraud no matter how you look at it
Sent from my HTC One using Tapatalk 4 Beta
They black list the device that doesn't get sent back for this exact reason.
AutoUnion said:
They black list the device that doesn't get sent back for this exact reason.
Click to expand...
Click to collapse
sorry didn't realize. mod can ya delete. thanks!
asuprice said:
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Click to expand...
Click to collapse
They only charge $200, but they blacklist the device.
EDIT: Sorry, thought you were talking about asuiron!
Sent from my HTC One using xda premium
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Exactly what sliderocket said, $609 was what I was told as well, the rep even stated that it was the most expensive he had ever seen. 64 GB as well.
Exchanging my 32gb, and it's $545 if I don't send current model back
I was told full price on my Nokia, but my one was bought new off ebay for $450...... So warranty is invalid..
Yea you were definitely given bad info. Fraud aspect aside, they have always charged around full retail for any warranty claim device that isn't returned within 10 days.
sliderocket22 said:
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
That's not fraud if your phone is really broken. If they instruct you to send it back when you receive your replacement or pay $200 then you have the option of sending it back or paying $200. However, it would be fraud if your phone works perfectly fine and you are trying to get a replacement you aren't entitled to just to sell your working phone.
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
TJBunch1228 said:
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You'll have a hard time if you don't have an AT&T account. Might want to go through HTC directly.
Sent from my HTC One using Tapatalk 4 Beta
Closed, this is not the right place to discuss such topics
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
Click to expand...
Click to collapse
They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
smknutson said:
They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
Click to expand...
Click to collapse
I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
You could exchange it if he wants a different device, but if exchanging for another m8, they will probably treat it was a warranty issue.
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
Crimson Ghoul said:
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
Click to expand...
Click to collapse
Was your M8 purchased through ATT next? and they let u exchange?
rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
Click to expand...
Click to collapse
I bought my M8 at the full retail price.
I exchanged an m8 in a store that I had ordered through their website. The phone was bought through Next and I exchanged it on the 14th day. Whoever said they wouldn't exchange it for another m8 is wrong. If he is within his 14 days they will exchange it for another m8 or even a different device. After that they treat it as a warranty issue.
As a matter of fact, if you are within your 14 days and try to get a warranty exchange they won't allow you. They will tell you you are within your 14 days and should exchange the device.
How do I know this? With my m7 I ordered a 64gb in store.. It was defective.. Stores were not stocking the 64gb, only the 32.. I called to exchange it and they told me since I bought it in a store I had to exchange it in a store.. But no stores had any 64gb.. It was a hellish ordeal.. I had got fed up and tried to get the warranty department to give me a warranty exchange.. They did not allow me to... They said I was still within my 14 days. So if you're within your 14 days they won't even let you get a warranty exchange.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
Click to expand...
Click to collapse
I purchased two S5s through Next, and it was the standard $35 restocking fee to exchange to the m8.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
Click to expand...
Click to collapse
Within the 14 day BRE period, all warranty exchanges can be done in store. You don't have to pay a restocking fee, due to the fact there's something wrong with your dad's phone. You don't even really need to bring the original box, though it's recommended.
They might direct you to the warranty center, but should only do so if they are out of stock or you return/exchange outside of the 14 day window.
Get in there right away just to be sure.
They will recharge you a restocking fee if you exchange for a different device, not if you exchange for another m8. And again they will NOT process a warranty claim within your 14 days. Try for yourself.. If someone is within their 14 days call the warranty department.. Make up some BS abut the phone being defective and you need a warranty replacement.. They will tell you they can't process one because you are within your 14 days return period. Also I learned if you had ordered it from the website the 14 days begins at the invoice date.. not the delivery date which is pure BS.. It should be from the delivery date.
You have 14 days to replace the device for a different device or the same one but different color. If they find nothing wrong with your device, then you'll pay a $35 restocking fee(you might not depending on who you get) you'll also pay $35 to switch devices(M8 to S5 or w/e)
Now if you received a defective device from AT&T they can not decline you a replacement. I've ordered many phones from AT&T and replaced them due to damage within 14 days period. No restocking fee was charged to me.
Now unless they changed the policy since then idk
Sent from my SAMSUNG-SM-G900A using Tapatalk
factory defect == restocking fee waived
swapping "just because" == restocking fee.
i swapped out 2 M8s with zero fee, and they were willing to swap more out if i continued to find the same problem (dead pixel). Now im not on NEXT but that shouldn't matter.
Next doesn't affect exchanges or warranty returns or anything like that. The only thing different with Next is how you pay for the device itself.
Just go to the store, and get them to exchange it for another M8, they'll do it for free since the problems you have are a factory defect.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I brought the unopened box that was delivered to my home with the S5 in it to a local store and got it exchanged for the M8 with no restocking fee.
You can exchange device at the store.....no fees if it's the same device. I had gotten an Active and didn't like it so I got charged a fee to swap it out for a 32gb S4. Had a bad S3 and they swapped it out no questions asked.
Sent from my HTC One_M8 using XDA Premium 4 mobile app