Related
Well I bought the last touchpad in my area (after ordering from BB online and getting a backordered email) and it is the demo model which will not let me set up a webos account or anything. I read over in the pre forums about it and posted there as well but was hoping maybe someone here might know a way around this?
I am calling HP tomorrow because I read that the serial numbers are locked to a demo unit in case of theft and they can remove the lock so you can use it normally (crossing fingers) but I really do not know till they open tomorrow. I called the WebOS number included in the box and they said to exchange it for another one (I laughed) and then they said to just return it. I really want to have one of these things to play with so any help is really appreciated.
Waiting till the touchandroid thing comes out might not help since I have to return it within 14 days I believe for them to give me my money back. I would have to have a perfectly working tablet to keep it rather than spending $150 on a demo unit that wont work.
Hoping for help
Mike
KnightRid said:
Well I bought the last touchpad in my area (after ordering from BB online and getting a backordered email) and it is the demo model which will not let me set up a webos account or anything. I read over in the pre forums about it and posted there as well but was hoping maybe someone here might know a way around this?
I am calling HP tomorrow because I read that the serial numbers are locked to a demo unit in case of theft and they can remove the lock so you can use it normally (crossing fingers) but I really do not know till they open tomorrow. I called the WebOS number included in the box and they said to exchange it for another one (I laughed) and then they said to just return it. I really want to have one of these things to play with so any help is really appreciated.
Waiting till the touchandroid thing comes out might not help since I have to return it within 14 days I believe for them to give me my money back. I would have to have a perfectly working tablet to keep it rather than spending $150 on a demo unit that wont work.
Hoping for help
Mike
Click to expand...
Click to collapse
Or, buy one from here (16GB for $99 with $5 shipping) and when you get a tracking number, return the one you have for a refund.
http://www.amazon.com/gp/product/B0056UOUC8
Thanx for the link but on my end they are all showing as $415.53 and up - even on the right hand side of the page where amazon keeps other sellers. Lowest priced one says $234.98.
I am still hoping HP will fix this.
KnightRid said:
Thanx for the link but on my end they are all showing as $415.53 and up - even on the right hand side of the page where amazon keeps other sellers. Lowest priced one says $234.98.
I am still hoping HP will fix this.
Click to expand...
Click to collapse
Yeah, sorry man. the price was $100, but that company appears to have sold out. The name has changed which is weird that Amazon would have the same link for a different company.
Check here:
HP TouchPad Demo Unit Solution - Bypass Activation
I put together some instructions that where complied from a few sites; has worked for quite a few others.
bluepoint951 said:
Check here:
HP TouchPad Demo Unit Solution - Bypass Activation
I put together some instructions that where complied from a few sites; has worked for quite a few others.
Click to expand...
Click to collapse
Very nice! Now if we could get to register webos accounts, we wouldnt need HP anymore
I may do this later today after seeing if HP will fix the demo units or not. Still might keep it, I don't know yet.
The activation bypass works to an extent. You can get past the webos login, and enable developer privs to add homebrewed apps thru preware, but it seems very unlikely that you can sideload the apps only available through the login app store. At least you can web browse and watch movies and such on it. If anyone knows how to get non homebrewed apps on it, i would like to know. For now, i think its worth the value, even for the demo unit, to wait for android port.
Sent from my Inspire 4G using XDA App
Just spoke with someone at the 1-866-477-3824 number and she told me I am basically out of luck. She is transferring me to tech support now to see if they know of a way to do it but it is looking like HP is gonna be pricks and not release the serials. She told me the serial numbers for demo units are set to not allow the webos account creation and access so if they wanted to, they could release them it seems.
Ok tech support just hung up on me - gotta love it.
WebOS account
OK well I was doing some thinking and can think of 2 possible ways to fix the app problem. 1 is impostah and changing everything we can to clone a non demo touchpad. This will hopefully fool them into allowing us to create or log into an account. If this doesn't work my second idea is a better app repository to put apps onto it. Since HP is discontinuing it's work on the webOS we will likely have a need for the repository eventually.
I know there is the homebrew repository but one that also has apps from the official store would be awesome. An all in one app store that is completely free and open. Would be a first to some degree on the mobile platform. I would set this up but I can't access the app store so wouldn't be able to contact Devs and such about putting their apps onto it.
This is basically PreWare. Except it wouldn't fly because of all the warez. PreWare is fine for now. Put your effort into that since it is already going strong.
preware
Preware just doesn't have very many (useful) apps available.
KnightRid said:
Very nice! Now if we could get to register webos accounts, we wouldnt need HP anymore
I may do this later today after seeing if HP will fix the demo units or not. Still might keep it, I don't know yet.
Click to expand...
Click to collapse
I have found a way to Create a WEBOS account after going into Developer mode. Now i am using WEBOSDoctor to reinstall WebOS 3.0.2 and will try logining in with the account I Just creadted. I can log into the WEBOS site online through HP's website which it didnt allow me to do earlier. Will keep everyone posted!
IT WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I took everyone's work so far and went a step further so I am taking as much credit as everyone else who managed to crack this! I first flashed it using WEBOSDoctor to 3.0.2. Then i used the devicetool.jar to put it into Developer mode. Then I used Preware to install Impostah. I then used Impostah to create a WEBOS account. Reflashed it to 3.0.2 using WEBOSDoctor and logged in with the WEBOS account I had just created! Then once up I launched the HP APP STORE and it came up with an error. I closed it out waited a few more minutes and the loaded it again and quickly tapped on the Categories tab at the bottom. Clicked on Games and Installed Angry Birds. WE HAVE ALL CRACKED THIS AND NO LONGER NEED TO FIGHT WITH HP OR RETURN OUR UNITS TO THE STORES! GREAT JOB EVERYONE INVOLVED!
Mattatha said:
IT WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I took everyone's work so far and went a step further so I am taking as much credit as everyone else who managed to crack this! I first flashed it using WEBOSDoctor to 3.0.2. Then i used the devicetool.jar to put it into Developer mode. Then I used Preware to install Impostah. I then used Impostah to create a WEBOS account. Reflashed it to 3.0.2 using WEBOSDoctor and logged in with the WEBOS account I had just created! Then once up I launched the HP APP STORE and it came up with an error. I closed it out waited a few more minutes and the loaded it again and quickly tapped on the Categories tab at the bottom. Clicked on Games and Installed Angry Birds. WE HAVE ALL CRACKED THIS AND NO LONGER NEED TO FIGHT WITH HP OR RETURN OUR UNITS TO THE STORES! GREAT JOB EVERYONE INVOLVED!
Click to expand...
Click to collapse
Confirmed this worked!!!, but in a different manner. I didn't use Impostah to accomplish the fix.
1) Went to https://developer.palm.com/
2) Signed up for Developers Account (disregard paypal memo)
3) Fill out info (first name, last name, email), click continue.
4) Check your e-mail, and validate your WEBOS developers account.
5) From registration page, fill out e-mail address, create a pw, and choose/create a security question; Continue.
6) Fill out Contact Information; Continue.
7) Once you reach Tax Info page, just close your page (you might be able to earlier than this, but I went that far and it worked).
Your account is "kinda" created.
8) Turn on HP Touchpad (you might have to follow Mattatha's instructions above), and get to WEBOS login screen. Choose Create Profile, and type in the same Name, E-mail, password, security question as you created earlier.
Note* I tried clicking Sign In on my HP Touchpad after doing steps 1-7, but it still didn't seem to work, but step #8 got me in, and able to use the app store.
Verify your login my going to Device Info.
Enjoy your HP Touchpad Demo with full capabilities!
Called the store i got it from and they told me if I try this they will not take it back. They said if HP won't help, I can get a refund unless I try to hack around the demo stuff.
If I try this and it does not work for me, is there a way to put the demo software back on and remove everything else?
KnightRid said:
Called the store i got it from and they told me if I try this they will not take it back. They said if HP won't help, I can get a refund unless I try to hack around the demo stuff.
If I try this and it does not work for me, is there a way to put the demo software back on and remove everything else?
Click to expand...
Click to collapse
Someone else had asked for it as well and on one of the forums there was a link to it. But trust us this will work!
I had created a developer account as well but it didnt let me log in with it.... Nice job though!
Also Knightrid what store did you buy it from cause that is BS!!!
You can now create a WebOS account
you can now create a WebOs Account ...if you bought a demo unit
Mattatha said:
I had created a developer account as well but it didnt let me log in with it.... Nice job though!
Also Knightrid what store did you buy it from cause that is BS!!!
Click to expand...
Click to collapse
RadioShark - they said if it is not in the same condition they do not have to take it as a return.
I may give this a shot, just wish I knew if the one I ordered from BB was gonna ship (won't let me cancel anymore but still says "Order Status: 1 item(s) - Order in process of being fulfilled; Usually ships in null - null days."), if so, I would return this in a heartbeat.
If I do try it then the wife would have to let me keep both of them if the BB one ships too LOL If she doesn't kill me, then she would get to keep both
Trying to figure out how to do the preware and impostah thing right now - if I figure it out, I think I will try that way to see how it goes. I am afraid the developer accounts may get cancelled after a certain period of time without having the paypal and tax info in them (I don't know if this will happen, I am just thinking it may).
You guys/gals/people/aliens are awesome for figuring this stuff out! Came here for my Droid Eris and have Cyanogenmod on it now Awesome site!
KnightRid said:
RadioShark - they said if it is not in the same condition they do not have to take it as a return.
I may give this a shot, just wish I knew if the one I ordered from BB was gonna ship (won't let me cancel anymore but still says "Order Status: 1 item(s) - Order in process of being fulfilled; Usually ships in null - null days."), if so, I would return this in a heartbeat.
If I do try it then the wife would have to let me keep both of them if the BB one ships too LOL If she doesn't kill me, then she would get to keep both
Trying to figure out how to do the preware and impostah thing right now - if I figure it out, I think I will try that way to see how it goes. I am afraid the developer accounts may get cancelled after a certain period of time without having the paypal and tax info in them (I don't know if this will happen, I am just thinking it may).
You guys/gals/people/aliens are awesome for figuring this stuff out! Came here for my Droid Eris and have Cyanogenmod on it now Awesome site!
Click to expand...
Click to collapse
Tell them at Radio Shack they are full of ****! I am a store manager for them and there is a specific memo that went out company wide yesterday to allow returns of ALL demo's sold. It said NOTHING about condition so they CAN NOT tell you no.
I just checked newegg, and it says out of stock, but it also says:
DEACTIVATED. This item is currently out of stock and it may or may not be restocked.
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230218
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230217
As much as it tries to sugar coat it and give you hope: "may or may not be restocked," it's obviously more than just "out of stock."
When doing a search for tf201 on newegg you get:
We have found 0 active items that match "tf201", the results below are for deactivated items related to the keyword.
and listings of the 2 primes with "This product is currently unavailable." messages.
I'm smelling something fishy. Wouldn't be surprised if the TP just got completely canceled in stores one by one.
Am i just being paranoid or do you agree? Also if you've seen this elsewhere, please post, thanks!
2 other threads already.
just lou said:
2 other threads already.
Click to expand...
Click to collapse
****, you're right. mods, delete this post plz. sorry about that
I got my Prime on January 16th, very happy and proud.
That was the only short period where I have been in that mood.
The more I used the Prime the more I could see that something was not as expected.
1) weak WiFi, compared to any other unit at home, and I have many and from different companies.
2) GPS did not work, (they did not have it removed from specs. yet)
3) Lot of waiting time to get ICS installed (because it was German and needs a specific firmware).
4) and most important thing, WiFi and BT does not work together, which in a tablet is like to say that "a car does not break unless you put your feet on the road to stop."
I have used HOURS on this tablet, troubleshooting, testing, reading, writing, tried 5 different firmwares, 2 different headsets, WiFi Channels, B,G,N. Reboots, resets.
Then 2 days ago, I decided to RMA mine, also after recommendaton by Gary, and ASUS Customer Service. (The latter.. in DK is poor as I never experienced before).
I have been told tuesday that I have to wait up to 48 hours, before getting ans answer, fine!.
Today at 11am the 48 hours were gone. I called and the first thing they asked me was:" what browser do you use"? I said why? I have Tablet's android, IE8 and IE9.. Why? "Ah because sometimes we have issues with RMA made on Explorer browsers."
So are you telling me that you do not receive the RMA, even though the side told me that "all was fine and was sent"?
After 10 minutes, the guy at ASUS CS found out, that nothing has been registered in their system, and he offered me to make a new one, directly.
I am so pissed of at this bunch of amateurs that I will NEVER EVER buy a nail from them.
They could not ask this question or make me aware of that issue, after I spoke to them 3 times the same day about it.
They are making fun of many and they are the less serious company I have ever handled with.
I work as Supporter.. I have some experiences with IT companies and suppliers.
This is the bottom level!
2 times I made the RMA and 2 times "all was fine according the site. I made it 2 times to be sure that I wrote the correct S/N number, as I was in doubt.
Gary if you read this, it's not excuse. Not your fault for sure, but this is out of line and I really believe that ASUS needs a HUGE Team Building, starting from your CEO and ending with you canteen people.
Tomorrow this "innocent" ASUS guy should call me to confirm the RMA is now created correctly. If this is not the case. All media in Denmark and Nothern Europe will read this and more.
Shame on ASUS, idiot me to handle with them!
sorry to hear about it. just keep on their case to make sure they get it done. good luck
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
I mailed him and the Marketing Manager in Denmark.
Let's see!
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
PMed him twice...................still waiting !
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
I've seen Gary post in quite a few threads that weren't his which had particularly nasty attitudes toward ASUS/him. That's really more his job around here than anything IMO
Anyway, yeah, ASUS doesn't seem as organized as they should be. Especially things which are electronically filed, the information should be available to any and all relevant employees immediately upon receipt. As soon as the shipping company updates that the package has been shipped from the user up until the point it's back in my hands, ASUS reps should be able to tell me exactly what's going on and where it is. Naturally they move things in batches, but however they keep up with it is atrociously behind the times or something.
bimbobo said:
Shame on ASUS, idiot me to handle with them!
Click to expand...
Click to collapse
Maybe you'll feel little better knowing that ASUS Technical Support here in Poland is at the same or even worse level. I had no problem in registering my tablet for RMA but please be aware, that if you are going to RMA your Prime due to not working GPS it won't be repaired.
I decided to RMA me Prime at 9th of January and will never see it again because after one month since it has reached the Service Center in Czech Republic, ASUS Poland contacted me to say that GPS won't be fixed. They asked, if I want to start DOA procedure which should take about 3 weeks to get my money back.
We have 1st of March today and I'm still waiting... and what is really annoying, ASUS Poland is now unable to give me the exact date when my money will be returned!!!
My advice for you is to give up the RMA and request DOA, you'll save some time and health.
Gary won't help you here. I read at some thread here, that he has no way to contact with ASUS Europe. He has never replied to my PMs
Regards,
Pletwal
rdalev said:
PMed him twice...................still waiting !
Click to expand...
Click to collapse
Yeah me too. No response and I'm in the USA. Pmd 2 weeks apart. I will enjoy owning my prime but definitely will not buy Asus again. No laptops, monitors, tablets or motherboards ........
Sent from my Transformer Prime TF201 using Tapatalk
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Doktaphex said:
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Click to expand...
Click to collapse
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
I'm sorry to read that you the "OP" is being ran through the ringer. I hope they get on track with your RMA. I have come to find that Asus outside of Taiwan sucks Donkey D. Asus Taiwan rocks!! They will bend over backwards to take care of their customers. If things don't work out in your favor, shoot a detailed email of your case, a long with a reasonable resoultion to Asus International.
jdbaker82 said:
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
Click to expand...
Click to collapse
Even IE 8 has this issue with certain printers. I'm actually just running into that issue with a customer, and they can not grasp the fact the IE is not the only portal to the internet...
Firefox is the most stable in my experience. Chrome and Maxthon are fast; Chrome's heavily unreliable and its cache likes to act weird over time, Maxthon I haven't used but for a few seconds so don't know its drawbacks.
Anyway...
Sent from my Transformer Prime TF201 using xda premium via my tethered HTC Vision
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
is this post a kind of therapy?
Enviado desde mi GT-I9000 usando Tapatalk
bimbobo said:
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
Click to expand...
Click to collapse
Wow, that really is impressively awful on their part. I hope you get all of this resolved in the end.
.. I thought that somebody else could be interested in knowing that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wanted to share the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allowed to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
bimbobo said:
.. I thought that somebody else could be interested that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wann saher the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allow to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
Click to expand...
Click to collapse
I don't think you need to apologise at all. ASUS on the other hand owe you a rather large apology.
It seems that using the big voice and words helps.
A manager from ASUS in Sweden called me on the phone, apologizing for all the troubles.
The short story is, that they offered to fully refund the product.
Why? Because there is a 10% risk that even sending this at the Repair Center will not sove the issue. He wouldn't and couldn't tell me more, but the story is that, for some "reasons" and even though the WiFi/Bt is now a known problem, they cannot be sure to fix it.
I referred to Gary's mail to me and here in this forum about a possible solution, but yet, he COULD NOT be sure that the replacing parts will do the job. (Metal backplate still jamming everything?? This is MY guess!)
So now ASUS is creating the second RMA label, I will send it to Chech Rep., I will await what happens, and I will contact this manager at ASUS SE when I get it back.
Solved? peace of mind and enjoying finally this device
Not Solved? Refund.
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Wordlywisewiz said:
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
*****ing is not what I wish, I like information, competence and support.
I have a tablet for 629€, with issues, they know it, and they should fix it.
I am not fishing about other stuff, just a working tablet.
All this caos is due to the fact that several people either know a little, or tell me different things about same question
Anyway. They will have another chance to act correctly, and I am in touch with a person, who can and will try to help.
Let's see how it goes in "Czech Rep. repair centre".
http://www.engadget.com/2012/04/05/Asus-to-offer-free-Transformer-Prime-GPS-Dongle/
I'm not sure if this was posted yet. Mod can delete if repost.
edit: I see it's been posted in the update sticky. Sorry
Yep duplicate topic
thanks for trying to help, however had you read the article you posted. It states they got the information from XDA
Ive been digging through threads for half an hour now, can you please point out where this topic might be?
I want to find out how to apply for this GPS dongle because mine is utterly dead.
I just registered my prime deep in the bowels of the asus website,
but I haven't seen or heard of this free dongle that im supposedly entitled to.
Ditto how do we receive this?
Sent from my Transformer Prime TF201 using Tapatalk
Am I going crazy or did a whole thread with 20 some pages simply vanish on this subject? I cannot find it now. Title was something like GPS fix!
Sent from my Transformer Prime TF201 using Tapatalk
houtx2 said:
Am I going crazy or did a whole thread with 20 some pages simply vanish on this subject? I cannot find it now. Title was something like GPS fix!
Click to expand...
Click to collapse
indeed, it seems that it has disappeared...
link was http://forum.xda-developers.com/showthread.php?t=1584213
The information it contained was not meant to be public... yet.
stereokontroll said:
indeed, it seems that it has disappeared...
link was http://forum.xda-developers.com/showthread.php?t=1584213
Click to expand...
Click to collapse
Imagine that...thought that "law" was blocked....
Sent from my Transformer Prime TF201 using XDA Premium HD app
I'm glad Asus is addressing this problem I figured they forgot about us but they didn't
=) thanks Asus...
Sent from my HTC Sensation Z710e using XDA
so is it legit or not :S?
same here
houtx2 said:
Am I going crazy or did a whole thread with 20 some pages simply vanish on this subject? I cannot find it now. Title was something like GPS fix!
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Same here, was reading through the pages to try and find more info when it just disappeared! Thought my tablet was acting up again. Asus contacted an admin maybe?
Eoin247 said:
Same here, was reading through the pages to try and find more info when it just disappeared! Thought my tablet was acting up again. Asus contacted an admin maybe?
Click to expand...
Click to collapse
(Sinister laugh) we used the special tool like Men in Black. Everyone forgets what just happened. Therefore it never happened..lmfao
here come the men in black....
knowlesy said:
so is it legit or not :S?
Click to expand...
Click to collapse
It is real, I don't know what regions it is a applicable to though. I do know I was able to apply for one of these GPS units from their website. I live in the US though.
To get a hold of said GPS offer go to http://vip.asus.com/
Once there, register an account then register your tablet. After you register your tablet, they will automatically redirect you to a page asking for your shipping information. Once you've filled out your shipping information click 'Submit' at the bottom of the application.
I just wanted to see a picture of it, that's all....
ASUS is getting tons of good publicity over this. The story is covered on all major tech sites now. VERY surprising how fast word travels on tech news. Exciting times for prime.
slayvus said:
It is real, I don't know what regions it is a applicable to though. I do know I was able to apply for one of these GPS units from their website. I live in the US though.
To get a hold of said GPS offer go to http://vip.asus.com/
Once there, register an account then register your tablet. After you register your tablet, they will automatically redirect you to a page asking for your shipping information. Once you've filled out your shipping information click 'Submit' at the bottom of the application.
Click to expand...
Click to collapse
I have registered my Tablet, but I am not given an option to input my shipping details?
Any ideas?
Stewart
StuMcBill said:
I have registered my Tablet, but I am not given an option to input my shipping details?
Any ideas?
Stewart
Click to expand...
Click to collapse
Same here. I registered as a VIP but was never given any options for the dongle
Hey Stewart,
I've been following that other thread (the one that vanished) since it popped up, and a lot of the pages were full of comments exactly like yours.
It appeared to me that some people were able to fill out a form on the Asus site last night, but after a certain point no one was getting the registration page any longer. Some people had tried calling customer service, and most reported back that the person they spoke to either didn't know what they were talking about, or knew what they were referencing but that it wasn't official yet so there was nothing they could really do (some took contact info down, but who knows about what the follow-up will be for that).
Now that the whole thread has disappeared, and especially with demandarin's comments on the fact it vanished, my general sense is that the whole thing just came out too early, before Asus had everything in place to start taking in all of the requests. It sounds like it should all be made official soon though, and my guess would be that they will put out info in the media and through this site as to how to go about sending in your info then.
So I wouldn't worry about it now. Track some of the threads (or just check in with Gary Key's unofficial post updates), and join the rest of us in the waiting game...
As said above, duplicate thread.
This is a rant. If you don't like rants then move along.
I am trying to purchase a Nexus 10. And this has been, without doubt, the worst customer experience I have EVER had. First: I buy a N10. The screen is defective, so I RMA it. The replacement arrives (eventually). It is worst than the first. I RMA it as well. I am sent the RMA forms and am told that TNT will send me the return shipping labels. After two days, no labels arrive. I call TNT. They tell me they don't send shipping labels out for Google and that I need to speak to them. They also tell me they will pick up the device, but I need a Google account code. I call Google. I sit on hold for 20 mins+ and am cut off. I call again. 10 more minutes on hold. They tell me the code, adding that they have had endless problems with TNT. I call TNT. I give them the code. They put it all through, but say they need an address to send it to. I don't have one, obviously. I call Google back - again. I sit on hold - again. I speak to 3 people this time. I am told by each that they do not have an address to give me. Yep: Google - which, as it's defining mission statement aims to gather up the world's information - cannot tell me where I have to send my Google device to be RMA'd'. They say that the address is in the barcode of the RMA, and that this can be scanned by TNT. I wonder how TNT can scan the barcode when the RMA form is put inside the box as per their return instructions, but am told that TNT have the code linked to my address. But TNT say they know nothing about it. Eventually I say I am going to put both my faulty N10s in a box - seal it - cancel my orders - and let Google fight it out with my credit card company when the monies don't arrive. After all: I have two faulty devices, and no-one can tell me where or how to send them back. I eventually - after about 1.5 hours on the phone - get put through to a supervisor, who tells me he is going to escalate the case. I have heard all this before, but apparently have no choice since the escalations shipping team don't come on shift for another 5 hours. I tell the supervisor that this is it, and if I don't get a definitive solution to this within 24 hours then I'm sealing the box.
And that, ladies and gentlemen, is where I am at. This is beyond parody. Literally unbelievable.
#2
I decide to call TNT again. They reaffirm their 'we have no idea what you're on about' line. But I get put through to someone who very helpfully says they can sort out a return. They take my details. set up consignment number etc,. and set collection for today. After 10 minutes or so, I ask her what address to put on the bag with the N10 in, and begins: 'ASUS...'. Who? I ask. 'ASUS', she says: 'the people who make them'. 'No', I say, 'they make the N7, this is a N10'. 'Oh' she says, 'the one's made by Samsung - well in that case you need to get Google to send you the labels'.
Has anyone else had any experience of this? How, exactly, are you supposed to return something with no return address?
I'm also facing very similar issues.
Between both companies i am very disappointed.
I will update you once I have spoken to Google for the 4th time this evening
Wow, this sounds like some sort of horrible comedy sketch.
All I can say is that I feel for you, and I hope you get it sorted soon.
Failing that, cancel the payment, keep the devices, and wait for nothing to happen, since, you being unable to find the people to return it to, either 1) they'll call you, or 2) nothing will come of it and you can keep 2 free N10's.
You could defend this in court if it came to it since thy're practically making it impossible for you to send them back.
#3
It turns out that the distributor for Google in the UK is a company called Computer 2000. I have just managed to speak to the lady who sends out the RMA shipping labels for the N10s. But she can only send one out when she gets my RMA code sent to her in the daily report from Google. I get back on the phone to Google. Eventually I'm told that my RMA code has been sent out (this was apparently done 50 minutes ago, so I guess the escalation from the supervisor has happened), and that I need to wait for the labels. Again. Or something.
And to think I sold my iPad for this.
I strongly suspect a call to Visa is on the cards. But let's see.
I had this exact problem with 2 nexus 7s (2 rmas from 1 original purchase). I waited 3 months for a return label in the end. Google wouldn't speak to Computer 2000 who wouldnt speak to TNT. And despite returning both units now, the RMA 'purchases' are still bouncing to the top of my Google play order list every few weeks, like a constant threat that I will be incorrectly charged for them at some point - Google can not explain why this is still happening.
eager27 said:
I had this exact problem with 2 nexus 7s (2 rmas from 1 original purchase). I waited 3 months for a return label in the end. Google wouldn't speak to Computer 2000 who wouldnt speak to TNT. And despite returning both units now, the RMA 'purchases' are still bouncing to the top of my Google play order list every few weeks, like a constant threat that I will be incorrectly charged for them at some point - Google can not explain why this is still happening.
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I do not understand what to do. Google said to call TNT. What the hell has TNT got to do with a return? Who are computer 2000? Im in the UK, these american dudes are useless!!
Hmm,
I told google i wanted to return my nexus10 (which arrived 2 days after buying) because the wifi was a bit iffy, before i sent it back, they sent me another tablet. I still have both, now with updates, both work fine, so am sending one back... pretty flawless and quick service for me (perhaps a karma issue
sharp910sh said:
I do not understand what to do. Google said to call TNT. What the hell has TNT got to do with a return? Who are computer 2000? Im in the UK, these american dudes are useless!!
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Click to collapse
It's got nothing to do with TNT. Google need to send you an RMA form (a PDF you print off). Then, THEY need to send the RMA code to Computer 2000, who are the distributor for Google in the UK. Computer 2000 then send the jiffy bag, which you then arrange to be picked up by TNT. Google's alleged 'specialists' don't know what they're talking about. It's quite shocking. The people I spoke to at TNT and Computer 2000 today told me a litany of horror stories about Google on this. And judging by the completely incorrect and contradictory things I've been told by Google, I'm very inclined to believe them.
fredphoesh said:
Hmm,
I told google i wanted to return my nexus10 (which arrived 2 days after buying) because the wifi was a bit iffy, before i sent it back, they sent me another tablet. I still have both, now with updates, both work fine, so am sending one back... pretty flawless and quick service for me (perhaps a karma issue
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Click to collapse
Let's see how your karma holds up when you get to the actual 'returning' part, shall we? :fingers-crossed:
Thanks for your info, i will be keeping a good eye on this thread as I'm waiting for a return pack for my N10.
It was meant to be in the same parcel as the replacement device, but all i got was the device. i raised it with Google and all they said was that they would get an RMA pack out straight away, but I'm yet to hear anything else
Sent from my Nexus 10 using Tapatalk HD
boominski said:
It's got nothing to do with TNT. Google need to send you an RMA form (a PDF you print off). Then, THEY need to send the RMA code to Computer 2000, who are the distributor for Google in the UK. Computer 2000 then send the jiffy bag, which you then arrange to be picked up by TNT. Google's alleged 'specialists' don't know what they're talking about. It's quite shocking. The people I spoke to at TNT and Computer 2000 today told me a litany of horror stories about Google on this. And judging by the completely incorrect and contradictory things I've been told by Google, I'm very inclined to believe them.
Let's see how your karma holds up when you get to the actual 'returning' part, shall we? :fingers-crossed:
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Click to collapse
I just called TNT and google, google told me to call tnt, tnt said they had no idea what I was on about. Then i called google, they said call tnt and giev them my rma number. So I dont want to call tnt again, and it will sound like i am an idiot. SO what should I do? Should I call google again? What should I say? These american google guys have no idea what is going on. They need a UK call centre.
sharp910sh said:
. They need a UK call centre.
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But then they would have to pay UK taxes!
Seriously, you are right. My N7 experience led me to realise that most of the advice the US operators at Google give you only applies to US purchases, and agreements they have with whoever does the US deliveries. After many phonecalls, I ended up asking "does this apply to the UK" after every instruction I was given, and the answer was always "ERM, don't know, perhaps I should escalate your issue".
I had loads of emails demanding payment for immediate return of the devices over the 3 months. The shipping label/ bag did arrive eventually though.
This sounds, word for word, nearly exactly the same as my experience. Although I have FOUR devices that I need to send back. 4th one arrived today, still faulty, still with nothing to return the others with. This is after going back between Google and TNT about 20+ times now over the past couple of weeks. Going to get a refund and wait a few months, really really disappointed.
Has anyone in the UK actually managed to successfully return a device yet?
Wow. What a nightmare. Good luck. Get it together, Google.
Sent from my EVO using xda premium
mrmotivator said:
This sounds, word for word, nearly exactly the same as my experience. Although I have FOUR devices that I need to send back. 4th one arrived today, still faulty, still with nothing to return the others with. This is after going back between Google and TNT about 20+ times now over the past couple of weeks. Going to get a refund and wait a few months, really really disappointed.
Has anyone in the UK actually managed to successfully return a device yet?
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Click to collapse
So you have been charged 390 x 4? £1560? Google must be laughing!
Just been back to the phone. I thought I'd ask Google why they're giving out incorrect information about returns. The operator gave me the same line as before, and has reissued another request to TNT for shipping labels. They said they would deal with it personally, and that they would definitely email me back tomorrow, either to confirm that the labels have been sent, or to let me know that TNT have no idea about it. I am not expecting anything to happen at all, but will update with further news if and when it comes in.
Dev paprina
I am also waiting to send 2 back and was told it would be a couple of days before i get the TNT labels etc
After another 1hr wasted on the phone to Google and so called a manager I received an email saying that I have to return the device at my own cost.
Its f*****g retarded. I just want the device gone!
however the hold came off my account so I guess I could keep them both!
Sent from my Galaxy Nexus
Tiggerbits said:
After another 1hr wasted on the phone to Google and so called a manager I received an email saying that I have to return the device at my own cost.
Its f*****g retarded. I just want the device gone!
however the hold came off my account so I guess I could keep them both!
Sent from my Galaxy Nexus
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Click to collapse
No way should you have to return it at your cost, if they don't want to sort it out, just forget it, or tell them they can come collect it in court.
Sent from my GT-I9300 using Tapatalk 2
Man just BS them. Tell them that you already sent them 1 week ago or something and say something like "I don't know why you don't have them because I sent them already. It's not my problem. No I will not call TNT, it's your job to call them."