The camera on my 1 month old HTC Titan X310e has stopped working. When I push the camera button or when I select the camera app, the usual screen pops up for a second and then the camera app immediately quits and goes to the live tile screen. I have tried soft resetting, swapping the sim, 30 second period with no battery, everything but a hard reset. A similar issue has apparently happened to HD7 owners who seem to have traced the issue to a loose camera (reconnecting the camera on the circuit board by pressing hard or by disassembly and repair) but this does not seem to be the case for me. It happened a week ago and I theorized that perhaps there was a corrupt photo already on the phone preventing the camera app from starting (since the camera app is capable of displaying photos), so I deleted the last photo I had taken and it worked. So yesterday when the camera app failed again, I ended up deleting all 25 photos to no avail. Therefore, I am starting to think that the corrupt jpg theory is flawed. Incidentally, no other app that uses the camera works. Any ideas? Anyone else having this issue? Pity to return a device if there is a fix.
I was going to suggest the HD7 fix but it looks like you have that covered. I would send it back for repair.
I had the same issue. The first couple of times the camera app would show a black screen. I rebooted it and it worked for a couple more pictures. Then the camera app would open and immediately close. I tried everything including a factory reset. No luck.
I was within 30 days so I went to the ATT store and exchanged it for another Titan. I hope this one keeps working. I like the Titan phone but I am rethinking the quality. I had my focus for over a year and it work flawlessly.
Resetting the phone to stock condition did not fix the camera issue so there must have been a hardware failure of some sort which is a surprise since the phone never received even a minor bump. I returned the Titan for a replacement and hope things work out better with this one. To me the HTC Titan together with Mango represent modern high art.
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I have the Sprint Touch Pro and have had it since it first came out. Recently I have had 2 issues pop up.
1) After a while TF3D won't open up emails or allow me to type new emails/texts. The solution is a soft reset. I find my self doing that 5-8 times a day.
2) The physical keyboard sometimes stops working. Occasionally a soft reset fixes it. Sometimes I have to reset a few times for that to start working.
My guess is that there is a Hard Reset in my near future (damn). Anyone else experiencing these issues?
I had the second issue happen to me as well as the mic not picking up sound. I took it in and apparently one of the ribbons was messed up. They replaced it free of charge for me. So I'd go into a store and tell them what's up.
what is weird is that the screen will still rotate when the keyboard slides out. Must be a different connector for that.
If they don't replace it I might hold out for the Palm Pre.
Yeah. sounds just like the problem I was having. It would come and go. What really sucked about it was that it would be working just fine and in the middle of an email stop working and I'd have to finish the email with the touch screen. that was the hardest part.
Thanks for the suggestion Notasevil, Sprint is replacing the unit. Hope I get a new one and not a refurb, but beggars can't be choosers. It'll be nice to have a clean install. Perhaps my redfly will start working with it again.
Hope everything works out for you.
*Edit
And I've noticed a few other post on other forums and heard from other people that they are having this same issue so it might be a manufacturer defect.
I have the same problem but it seems to be an issue with arcsoft. The program freezes the whole phone for about 2 mins. Then the keyboard comes back once the messages sync up properly. Its really starting to piss me off because its to the point its just faster to soft reset and I'm doing it 3-5 times a day now.
ive had problems with the email too...i got my touch pro in december..so it doesnt affect just the older ones..
Good Day everyone!!
I have a HTC EVO 3D GSM upgraded it to ICS and front camera started not to work. Everytime I try to turn front camera on or to use mirror application it is thinking that the 2nd camera is the rear 2nd camera and its flipped upside down.
It will fix it if I restart the phone several times (Probably 2 to 5 times of restart then when I try to use it several times it goes back to the same problem, I'm thinking that this is not a hardware problem but a software problem because it can be fixed by restarting the phone several times but its getting annoying already to have to do that just for me to use the front camera.
I have tries
1. Resetting Phone to Factory Settings
2. Resetting Phone to Factory Settings and included SD Card
and its the same thing.
TIA!
Hardware problem. I took my phone to sprint for this the other day and there's nothing they can do.
Sent from my PG86100 using xda app-developers app
Yup. Pretty much what the poster above me said. My fiance's phone is afflicted with the same issue. Oddly enough, when she got her phone, it worked with out an issue. Then, one day out of the blue BAM! the ffc no longer worked right. She doesn't use it much so it's not really an issue for her. YMMV,
I've been having a problem with my phone. I recently had the motherboard and screen replaced by HTC. I'm now running MeanBean, and the camera will not start. It started working after I did a factory reset, but it stopped working again now. Is this a hardware issue?
I tried updating to the 4.3 camera apk, but I get the message, "Unable to connect to Camera" when using that application. Is it possible the cable to the camera is loose?
Update again. I took the phone apart and reconnected the ribbon cables for the camera. Maybe they weren't seated correctly. My Void sticker fell off after opening the cover after getting my phone back from repairs. So I had nothing to lose by taking the phone apart... Plus, I don't feel like waiting another month for them to fix it anyway. So I'm glad this worked (for now). I'll try and update in a few weeks if it is or isn't working still.
Well that didn't last long. Once again, can't connect to the camera.
My only suggestion would be to contact HTC. They usually have a warranty period on their work
I was afraid of that, haha. They took so long the first time. I had an EVO 3D I bought for a temp phone, but the service was so terrible on that, I would rather not go back to it for another month.
Has anyone had to return their Moto 360 yet? Mine stopped responding to touch on the bottom 1/3 of the screen near the beginning of this week. I had a pattern lock set up and couldn't get past it as the bottom was unresponsive. After a few attempts the factory reset screen came up but the accept button was on the bottom. After a few minutes of tapping it finally recognize one and performed a factory reset. Upon reboot the bottom was still unresponsive.
I called Moto support and they are sending me a new one. They offered to have me send in my current one first and then send me a new one, or put a $99 hold on my credit card and pay $24.99 for shipping. I went for the latter and a new one will be shopping soon.
I'm wondering if anyone else has had screen issues and how wide spread it is. Also has anyone had any issues with returns?
Anyone?
None here... Yet!
I was in a meeting 2 weeks ago and checked the time and my whole screen was unresponsive, just a black screen even with always on mode enabled. I tried for like 20 minutes to get it to respond to touch and nothing. I got home and thought the battery might be dead even though I only had it on for 10 hours so I put it in it's charging craddle and still nothing. I went to get my phone to check bluetooth and it said watch was connected, checked android wear and it said connected too. Went back to get the watch and it was now on and showing 50% battery. This was 2 weeks ago and haven't had the problem re-occur. I paid for the extended warranty plan so not to concerned right now, and as I already scratched the screen I will most likely replace it anyways.
kzoodroid said:
I was in a meeting 2 weeks ago and checked the time and my whole screen was unresponsive, just a black screen even with always on mode enabled. I tried for like 20 minutes to get it to respond to touch and nothing. I got home and thought the battery might be dead even though I only had it on for 10 hours so I put it in it's charging craddle and still nothing. I went to get my phone to check bluetooth and it said watch was connected, checked android wear and it said connected too. Went back to get the watch and it was now on and showing 50% battery. This was 2 weeks ago and haven't had the problem re-occur. I paid for the extended warranty plan so not to concerned right now, and as I already scratched the screen I will most likely replace it anyways.
Click to expand...
Click to collapse
My 360 did get a little sluggish at times and froze a couple of times prior to the final issues I had with the bottom. I also had a message on occasion saying android wear had stopped and would eventually restart. When I had a freeze holding down the power button will eventually do a restart. All of those issues I attributed to buggy software that I hope gets solved in future updates. My final issue involving the bottom portion being unresponsive persisted after a factory reset.
Rabidsloth said:
My 360 did get a little sluggish at times and froze a couple of times prior to the final issues I had with the bottom. I also had a message on occasion saying android wear had stopped and would eventually restart. When I had a freeze holding down the power button will eventually do a restart. All of those issues I attributed to buggy software that I hope gets solved in future updates. My final issue involving the bottom portion being unresponsive persisted after a factory reset.
Click to expand...
Click to collapse
I never had an issue with it before this happened. And holding the button down didn't do anything for for me, it still remained off even after holding it for over a minute. It just came back on all on its own for whatever reason and luckily hasn't happened again.
Well this isn't looking good. Spent two hours on the phone with Motorola support and was transferred about seven times before someone could figure out what happened to my RMA. I did finally get someone to help me but she had to start the whole process over. My credit card was refunded for the hold and shipping fee and the new one is now supposed to be "rushed".
Just an update
At this point I have spoken to over a dozen reps(I lost count), was transferred back and forth between several departments, was hung up on several times(I even switched phones to make sure it wasn't on my end), and spent countless hours trying to get this resolved. I've never had such horrible customer service. Finally yesterday I received an email with a working promo code for a new watch using the moto-maker site and am crossing my fingers I'll have a new one soon.
Sorry for the rant, I actually started this thread to see how many had any hardware problems, not to complain about Moto support. I was actually hopeful about the whole thing as there wasn't much response to my original inquiry here, but this last week has really turned me off of Motorola.
Update: New 360 arrived today.
My Moto's touch stopped working yesterday. It started with "phantom touches", where the display lighted up as if I touched it. When I actually touched the display, it was partially unresponsive. When I tried swiping, the menus stuck in between and were shaking horizontally. I could hard-reset the watch by pressing the button for 30 seconds. After that, the watch was working fine for a few minutes, then the trouble started all over again. Today, it got even worse as the display did not react on any touches any more...
I was able to reset it to factory settings, but it didn't help, so it does not seem to be a software issue.
Luckily I had ordered it at Amazon a few weeks ago, so I am getting a new watch as replacement. I hope I just had bad luck with that watch, and it's not a general issue.
shredzone said:
My Moto's touch stopped working yesterday. It started with "phantom touches", where the display lighted up as if I touched it. When I actually touched the display, it was partially unresponsive. When I tried swiping, the menus stuck in between and were shaking horizontally. I could hard-reset the watch by pressing the button for 30 seconds. After that, the watch was working fine for a few minutes, then the trouble started all over again. Today, it got even worse as the display did not react on any touches any more...
I was able to reset it to factory settings, but it didn't help, so it does not seem to be a software issue.
Luckily I had ordered it at Amazon a few weeks ago, so I am getting a new watch as replacement. I hope I just had bad luck with that watch, and it's not a general issue.
Click to expand...
Click to collapse
That's what I am hoping as you and I are the only ones responding with problems so far. As you can see from my other posts I don't think Motorola even knew how to handle a return for one of these. Amazon should be a much more pleasant experience in that regard.
Did you get any type of additional warranty from Amazon?
Rabidsloth said:
Did you get any type of additional warranty from Amazon?
Click to expand...
Click to collapse
No... I made the experience that Amazon Germany often just sends out a replacement when an article is defective a few days after delivery. They never fail to impress me with their customer service...
Going through this a second time really sucks. Last week my watch was on the charger all night and by morning the screen had a cyan dot that was dark in the middle and faded to black near the edge of the face. I tried holding down the side button to reset it but it still booted up to the cyan dot.
I started the process last Friday and got a promo code for a new watch. Used the promo code on the Moto Maker website and got the process going. At the end I hit the place order button and I get an error message telling me to call support. Ugh. I didn't have time to deal with it then, but my shopping cart was still showing the watch in it and that there was an order placed. I called today and at first the woman helping me couldn't find anything using the RMA # or the order number I had. When she finally figured out what happened she said the order didn't go through and my promo code was still good. She then tried to blame the error on my web browser.
I have seen news floating around there is currently a lawsuit against Lenovo\Motorola for failure to fulfill their warranties. Is it okay to post information and links on xda concerning the lawsuit for anyone who might be interested?
i have lg g3 and a days ago the screen start flashing appearing and disappearing i tried everythin i saw on youtube and stopped since they ask me to open it and mess with it inside so anyone faced that before and how it can be fixed
I've seen this issue via the youtube videos. I myself never experienced it, but aside from doing what they state, your only options are to:
1. Factory data reset if possible
2. Take it in for repairs.
3. Do it as it explains in the video.
That's about the extent of it unfortunately.
i agree. unfortunately, there's not a lot you can do. i encountered this issue with my g3 a few months ago. the screen would freeze and eventually fade out. once it faded out, it wouldn't come back on right away. i'd have to wait a few minutes to attempt to get the screen to turn back on. the digitizer still worked fine, so i was able to interact with my phone. i just couldn't see what i was doing. sometimes the screen would work for a few minutes. sometimes a few seconds. it was very unpredictable. i took the phone apart and reseated the connectors for the camera and screen. the screen worked for a few days and then started having problems again.
i was able to install airdroid on my phone to mirror the screen to my pc. that way, i could still control my phone. using airdroid, i was able to run titanium backup to backup my data. i've retired my g3 and am running with a borrowed s5 while i wait for my pixel phone to arrive.
It definitely seems like a lot of these G3s are failing at the same time, which would be at or beyond them being 2 years old. Mine was just shy of being 2 years old by a week. So it definitely seems like these phones fail within 2 years. Funny how it all seemed to happen right after the 4AA update. Not saying it broke the phones because there are plenty of people out there running 4AA without any issues, so this definitely seems to point to just the age of the phones that are failing.
I used my phone every day doing everything. I don't just take/make phone calls, text, browse the web. I play games a lot on it as well when I'm bored (which is most of the day lol), etc.