Saw an article that stated Sprint is allowing certain customers a bonus early upgrade through the end of the year. From what others have posted on different forums it's supposed to be offered to high value accounts that used to have Gold Premier status or something to that effect.
Some people reportedly called in and were told they were eligible.The article says you need to do this at a CORPORATE store. So anyways, check it out if you feel inclined. Just passing along what I heard.
Link --->http://www.sprintfeed.com/2011/12/sprint-offering-early-upgrades-through-end-of-2011/
So has anyone been in a store to ask about this. I'm thinking about going this morning
Sent from my PG86100 using XDA App
I saw this over on slickdeals....alot of folks were claiming success at corporate stores. Good luck to those who attempt
Going to some friends and let them try it...
Just left. Got my daughter iphone4 for 99.99. I just upgraded her line last Christmas
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I got 400+ days until eligible. I called and they definitely denied me, said im to far out from an upgrade. Oh well.
Has any one else with that large of a time frame until their next upgrade get it eligible?
blakeboys said:
I got 400+ days until eligible. I called and they definitely denied me, said im to far out from an upgrade. Oh well.
Has any one else with that large of a time frame until their next upgrade get it eligible?
Click to expand...
Click to collapse
Don't call. Go into a corporate store and check. My friend got this. Used to be a gold premier account.
It's only for gold sprint premier customers that havnt used there early upgrades by the cancellation of the premier. Gold premier customers have until 12/31/2012 to use there upgrades.
Sent from my PG86100 using xda premium
Well I have a three line family plan. I checked on both lines that I upgraded on last Christmas and they were both eligable. I am not a gold member and both lines had a year left on them. U have to actually go into a corporate store and they have to look it up on their computer.
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I am a gold member and received the email saying I still can upgrade on my ever year upgrade until 12/31/12. As of January 1 the sprint premier service is supposed to be re-engineered to another type of system for upgrades. Maybe this is a gift from sprint for some u never know till u go in and ask.
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Went in yesterday being platinum and they said nope. I have 65 days till renewal . Didn't seem to know what I was talking about.
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trobertmn said:
Went in yesterday being platinum and they said nope. I have 65 days till renewal . Didn't seem to know what I was talking about.
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Click to expand...
Click to collapse
Did u go into a corporate store. They are the only ones able to do it. Print the link out and take it with u. I am no longer gold and both lines I asked about was eligible. I'm thinking about going back for my wifes line and getting her an iphone.
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blazerboy567 said:
I am a gold member and received the email saying I still can upgrade on my ever year upgrade until 12/31/12. As of January 1 the sprint premier service is supposed to be re-engineered to another type of system for upgrades. Maybe this is a gift from sprint for some u never know till u go in and ask.
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Click to expand...
Click to collapse
same here but there is nothing new worth upgrading to! lol
Agreed
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t3project said:
same here but there is nothing new worth upgrading to! lol
Click to expand...
Click to collapse
Yep pretty much... Seems like Sprint slowed down with their phone rollout.
blazerboy567 said:
I am a gold member and received the email saying I still can upgrade on my ever year upgrade until 12/31/12. As of January 1 the sprint premier service is supposed to be re-engineered to another type of system for upgrades. Maybe this is a gift from sprint for some u never know till u go in and ask.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
a gift? Somehow I don't see Sprints "use it now and/or lose it" way of taking away my premium status a gift.
sprinttouch666 said:
a gift? Somehow I don't see Sprints "use it now and/or lose it" way of taking away my premium status a gift.
Click to expand...
Click to collapse
I wasn't referring to the premier status use it or lose it by 12/31/2012. I was referring to the OP link as a gift.
Sent from my PG86100 using xda premium
I work at sprint... Here's the deal. If you're a Sprint premier customer and you did your upgrade BEFORE 12/31/10 then you can still get one more upgrade in the one year mark. They had a program that let people upgrade every twelve months. If you are eligible for the upgrade its good until the end of 2012 but if your year isn't up until after this new years day then you're out of luck.
Sent from my PG86100 using XDA App
Keep in mind LTE is rolling out in Q3 of 12 and by then quad cores with ics and possibly picos will be everywhere. Hang on to it.
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thatisandwas said:
I work at sprint... Here's the deal. If you're a Sprint premier customer and you did your upgrade BEFORE 12/31/10 then you can still get one more upgrade in the one year mark. They had a program that let people upgrade every twelve months. If you are eligible for the upgrade its good until the end of 2012 but if your year isn't up until after this new years day then you're out of luck.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Let me just clarify what you posted. I was/am gold with two lines.
1. Phone upgrade currently available as of 6/11. If I upgraded in the next week, I will still get another upgrade again at the end of 12/12?
2. Upgraded to 3d and not elligible till 7/1/12? Then have to wait another 18 months?
Thanks for your help!
Related
Today makes a year that I've been with sprint and I have two lines on the 1500 family plan how would I go about getting my credit checked and my account reviewed so they can see I paid my bills on time so I can add a third line? It's still saying I can't add one on the website store.
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How long you being with sprint? I? Was almost a year with them bills on time and they wouldn't let me, I went to the store to upgrade a phone line, and I told the representative about, my problem and I guess he have some people working inside sprint and he was able to give me 2 more lines
If you don't have an Evo3d well you don't have an Evo3d
My guess is you'd have to call them and talk to a rep and see what they say
My one year with them was in June and I was able to add a third line in July so call the rep they can do it.
Sent from my PG86100 using XDA Premium App
I will call them in a few minutes thanks for the responses everyone
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nuggyunlimited said:
I will call them in a few minutes thanks for the responses everyone
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Click to expand...
Click to collapse
The site is screwed, I had 2 lines and it said I.couldn't add any, well I added 3 more off wirefly.com. when.I opened my account I qualified for 5 lines so the site is oblivious
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I talked to them and they told me I have one more month because new Sprint customers are suppose to wait 13 months :-(
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nuggyunlimited said:
I talked to them and they told me I have one more month because new Sprint customers are suppose to wait 13 months :-(
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Click to expand...
Click to collapse
That same thing happen to me but I told them that I needed it early and they gave it to me in July instead of waiting in August
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nuggyunlimited said:
I talked to them and they told me I have one more month because new Sprint customers are suppose to wait 13 months :-(
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Click to expand...
Click to collapse
Wow I surprised....I thought.they would have just given it to ya considering if yur account is in good standings......not sure how other carriers are, but its always seemed as if yur account was in good standing, then u had the ability to do.more with yur account with sprint.
Sent from my PG86100 using XDA Premium App
Hmmm interesting.....I started the 1500 min unlimited data plan in November and I was able to add a third line and order the 3d. I did it all from within my account on the sprint page a few weeks after it came out. I didn't even know there was a waiting period for new customers...they just added it and renewed my contract.
from the silencer of my shooter
I had the same problem as you . Except i had 3 lines and wanted 5. It was a hassle to get we had the plan for a year just like you.
My suggestion is that you look up sprints "credit department "number and give them a call.
Tell them you called customer service a few months ago and they told you that this month should be the month that you can add another line.
You have to have good credit when they go to check.
I had 3 lines and i wanted two more so i called talked to customer service they added 1 line...
called credit department talked to them , it took a few minute the guy asked if i really wanted the 2 more lines (total of 5 )and he said let me talk to my supervisor. few minutes later i was approved for 2 more.
you just need to call the right people and keep at it , as long as you have good credit and have spent a year with them you shouldn't have a problem.
Call call call sprints credit department
2hakahardhitta said:
Hmmm interesting.....I started the 1500 min unlimited data plan in November and I was able to add a third line and order the 3d. I did it all from within my account on the sprint page a few weeks after it came out. I didn't even know there was a waiting period for new customers...they just added it and renewed my contract.
from the silencer of my shooter
Click to expand...
Click to collapse
Same here. I'm confused as my girlfriend opened a family account and got five lines that same day.
Sent from my PG86100 using Tapatalk
It's all about who you talk to. Call them/ go into the store. We have 5 lines, which is over the limit for a family plan.
raymond4 said:
That same thing happen to me but I told them that I needed it early and they gave it to me in July instead of waiting in August
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Click to expand...
Click to collapse
I will be calling back today
Sent from my PG86100 using XDA App
It's in good standing I even bought out my contract last month to get the 3d and I'm premier silver
reverepats said:
Wow I surprised....I thought.they would have just given it to ya considering if yur account is in good standings......not sure how other carriers are, but its always seemed as if yur account was in good standing, then u had the ability to do.more with yur account with sprint.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
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2hakahardhitta said:
Hmmm interesting.....I started the 1500 min unlimited data plan in November and I was able to add a third line and order the 3d. I did it all from within my account on the sprint page a few weeks after it came out. I didn't even know there was a waiting period for new customers...they just added it and renewed my contract.
from the silencer of my shooter
Click to expand...
Click to collapse
Wonder why they're making me wait my credit is ok I have a score of 691
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Thanks I will do
Geeble said:
I had the same problem as you . Except i had 3 lines and wanted 5. It was a hassle to get we had the plan for a year just like you.
My suggestion is that you look up sprints "credit department "number and give them a call.
Tell them you called customer service a few months ago and they told you that this month should be the month that you can add another line.
You have to have good credit when they go to check.
I had 3 lines and i wanted two more so i called talked to customer service they added 1 line...
called credit department talked to them , it took a few minute the guy asked if i really wanted the 2 more lines (total of 5 )and he said let me talk to my supervisor. few minutes later i was approved for 2 more.
you just need to call the right people and keep at it , as long as you have good credit and have spent a year with them you shouldn't have a problem.
Call call call sprints credit department
Click to expand...
Click to collapse
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EricSS619 said:
Same here. I'm confused as my girlfriend opened a family account and got five lines that same day.
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Click to expand...
Click to collapse
Could it have been that i turned 18 two days before I got the phones?
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nuggyunlimited said:
Could it have been that i turned 18 two days before I got the phones?
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Click to expand...
Click to collapse
See I was able to use the add a line option from within my account after about 8 months and everything went through fine. I guess its possible that the contract with someone under 18 has some different stipulations including that 13 month rule?
Unfortunately, I am not eligible for upgrade until Thursday, meaning I am missing out on all of these great deals on the SGS2. I want to get one as soon as I am eligible but I was just wondering if anyone knew of any sales on the phone in early to mid December?
The regular price at my local Walmart (which is where I would probably upgrade if I can't find it cheaper elsewhere) is $150 so any sales that lowers the price below that would be great and I would be willing to wait a bit longer for a better price on the phone.
So...anyone heard of any deals that don't end before the 1st or start soon after?
Target has it for $99.99
Sent from my GT-N7000 using xda premium
I upgraded an entire year early by complaining about my ****ty atrix problems. I'm sure they will let you upgrade a week early.
Sent from my SAMSUNG-SGH-I777 using XDA App
Amazon has this phone for .01 till monday. You have to add a line to get the price but you could just drop your other line on thr when the contract is up.
I can but...
GalaxyMaster said:
I upgraded an entire year early by complaining about my ****ty atrix problems. I'm sure they will let you upgrade a week early.
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Click to expand...
Click to collapse
I did complain when it was a month early and they did allow me to upgrade early. However, they said it was IMPOSSIBLE to change my official upgrade date and all they can do is notate the account that an early upgrade has been approved. Meaning, if I go to Walmart, Radio Shack, etc they will still just see my December 1st upgrade date and won't let me upgrade.
In sum, I CAN upgrade, but only at the AT&T store or over the phone with AT&T. So, if they drop their price I can upgrade early but I would rather pay $150 in a few days than pay $200 now.
Do they still?
HTC Chris said:
Target has it for $99.99
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Click to expand...
Click to collapse
I knew they had it for $99 a few weeks ago but I thought that was just a special deal for one week only. Do they still have it?
EDIT: I just called my closest Target and it is $150 there.
The sticker at Walmart today said $98.88 and get a $100 Walmart gift card thru 12/03 I believe.
Sent from my SAMSUNG-SGH-I997 using XDA App
Maybe find a link?
rxnelson said:
The sticker at Walmart today said $98.88 and get a $100 Walmart gift card thru 12/03 I believe.
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Click to expand...
Click to collapse
Do you think you could try to find a link for that? I have looked a little and can't see it.
chmcke01 said:
Do you think you could try to find a link for that? I have looked a little and can't see it.
Click to expand...
Click to collapse
Yeah I currently see the price of $169.99 with the $100 giftcard.
Kadin said:
Yeah I currently see the price of $169.99 with the $100 giftcard.
Click to expand...
Click to collapse
Yea. Maybe the tags were old. I didn't ask....just browsing.
Sent from my SAMSUNG-SGH-I997 using XDA App
Check the ad...
rxnelson said:
Yea. Maybe the tags were old. I didn't ask....just browsing.
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
Actually I just checked their ad online and from Nov 27-Dec 3rd the phone is $100 and you get a $100 gift card with purchase. I will be there on the 1st!
Glad I could help. I hate missing deals.
Sent from my SAMSUNG-SGH-I997 using XDA App
Good looking out for the Walmart deal! Im thinking about it. Hope there's another cyber Monday deal.
Sent from my MB860 using XDA App
Bad news for me
Well I got some bad news today...my actual upgrade date is December 6th, but two AT&T reps told me that upgrades go by month and not by specific day, so they told me I could actually upgrade at any major retailer as early as December 1st.
So, I was counting on that deal at Wal-Mart but when I called them to double check that I could upgrade on the 1st I was told that I could not upgrade any earlier than the 6th and that I was misinformed.
So, if anyone hears of any deals that are still going to be valid on the 6th please post it.
chmcke01 said:
Actually I just checked their ad online and from Nov 27-Dec 3rd the phone is $100 and you get a $100 gift card with purchase. I will be there on the 1st!
Click to expand...
Click to collapse
Just had a friend get this phone at Walmart and just like you said. Funny part was he didn't even know about it. Went there planning to spend $100 and got $100 back.
Sent from my páhhōniē
I ordered from Amazon for 1 cent yesterday. ETA is Wednesday. Can't wait. The deal might be still available (at least it was in this morning).
**** I just bought a 2nd one on Amazon for a penny. Family plan will save me money too.
Sent from my SAMSUNG-SGH-I777 using XDA App
gr8hairy1 said:
Just had a friend get this phone at Walmart and just like you said. Funny part was he didn't even know about it. Went there planning to spend $100 and got $100 back.
Sent from my páhhōniē
Click to expand...
Click to collapse
Was this from a local brick and mortar story? It still shows $169.99 online....
Sent from my SGH-I777 using xda premium
Walmart online is not Walmart. Its another company that works with them called LetsTalk Inc.
The brick and mortar stores have the phone for 98.88
I ended up getting one from sams for 96 cents. think today is the last day for it. Also the activation is refunded to you after 30 days.
Last year when the 3vo was announced there was a big hype about calling a certain sprint number to get an early upgrade by just asking. I did this and it worked perfectly. Has anyone done that this year for the 4G LTE? I know they were going to introduce a "buy your upgrade" program but I haven't heard if it's in place or not. Any info would be great.
I have the same question. Basically it says I'm available for an upgrade after April 1st 2013. What are my best options for getting out of the contract so I can upgrade to another phone the cheapest way possible?
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gmelchert said:
Last year when the 3vo was announced there was a big hype about calling a certain sprint number to get an early upgrade by just asking. I did this and it worked perfectly. Has anyone done that this year for the 4G LTE? I know they were going to introduce a "buy your upgrade" program but I haven't heard if it's in place or not. Any info would be great.
Click to expand...
Click to collapse
The Buy Your Upgrade program is how I am getting my EVO LTE. I'm not due for an upgrade until October, but after complaining about a few things (that I made up lol) they told me about the program. It cost me $45 bucks to make my line eligible. I figured it was worth the $45 bucks not to have to wait until October
sofla2 said:
The Buy Your Upgrade program is how I am getting my EVO LTE. I'm not due for an upgrade until October, but after complaining about a few things (that I made up lol) they told me about the program. It cost me $45 bucks to make my line eligible. I figured it was worth the $45 bucks not to have to wait until October
Click to expand...
Click to collapse
What did you tell em ?
Sent from my PG86100 using XDA
Threevo said:
What did you tell em ?
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Click to expand...
Click to collapse
Well, I am upgrading my daughters line that has an EVO Shift on it. She has had 3 of them, all had problems. I told them this one was having problems too and I was tired of dealing with it. Needless to say she won't be getting the new EVO I was planning on giving her my 3D, but I'm one of those who flashed the VM firmware, so I don't know now.
By the way, they will be released soon. This was on my order status page today:
Status: Thanks for pre-ordering. You are one step closer to getting your phone. Keep an eye out for a shipping email with your tracking information. We will do our best to get it to you before others get a glimpse on Friday, May 18. For questions, visit sprint.com/preorder.
sofla2 said:
The Buy Your Upgrade program is how I am getting my EVO LTE. I'm not due for an upgrade until October, but after complaining about a few things (that I made up lol) they told me about the program. It cost me $45 bucks to make my line eligible. I figured it was worth the $45 bucks not to have to wait until October
Click to expand...
Click to collapse
Yeah i did the same for my girlfriend but she wanted a freakin iPhone and there was no talking her out.of it lol. Although she did have an optimus s which was an absolute pos so u can't really blame her! Her upgrade was in October too and cost me $65.
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t4d73 said:
Yeah i did the same for my girlfriend but she wanted a freakin iPhone and there was no talking her out.of it lol. Although she did have an optimus s which was an absolute pos so u can't really blame her! Her upgrade was in October too and cost me $65.
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
Damn she's one of those . I'll see if this works on my plan * crosses fingers*
Sent from my PG86100 using XDA
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Gr8Jeepin said:
Just went to a Verizon store to get a DNA with a $100 off promotion. While I was tinkering with the phone the rep looked up the deal. He said said I should wait till 5/14 because they will have a free promotion. So I'm gonna wait. Till then. Hope this helps.
Sent from my ADR6350 using xda app-developers app
Click to expand...
Click to collapse
that's a great deal its like getting it unlocked for free and then some.
As soon as you get it, box that bad boy up and send it to be JTAG'd.
Sent from my HTC6435LVW using Tapatalk 4 Beta
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Gr8Jeepin said:
Ya seems life a great deal. makes me wonder if there is another phone coming out soon. That's awful quick that they are dropping the price on it so soon.
Inc2 PAC
Click to expand...
Click to collapse
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
orateam said:
I expect an HTC one announcement shortly after 5/14 (30 days ?). Typical VZW. Will offload the phone on thousands of people and lock them into 2 year contracts before the new model comes along.
Click to expand...
Click to collapse
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
It looks like the S4 had been released or already pre orders. I'm sorry but I haven't don't my due diligence researching on the One. But how does it stand above the DNA? And has it even been confirmed its coming to Verizon?
If this is real my friend might give android over ios a shot. His iphone 4 is starting to get hardware issues everywhere.
cc16177 said:
Offload the phone? For someone who bought the DNA 5 months ago it may not have been realistic to wait until late May for the next option.
Personally I'm very happy with the DNA and to act like Verizon scammed you by selling it to you is a little silly if you ask me.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
I got mine in January and I am content with it as well. This phone does everything I need it to easily. I don't play many games on it because I would rather do that on xbox..... so instead of saving my money for a new phone I am saving for the new xbox.
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Symbiontsoul said:
Your Welcome America! This happened just because I just ordered mine form Amazon...it'll be here on Tues. On a side note, Im the new guy.
Click to expand...
Click to collapse
It figures. I ordered mine on Friday!
Amazon is selling the DNA for 19.99
HtC DNA
XDA App
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Spider210 said:
$0.00 -FREE
looks like there is going to be a landing page and just enter your email address in ~landing page~ does live 12am pst
Click to expand...
Click to collapse
where is this landing page what do you mean?
Yes where is the landing page
Sent from my DROID RAZR using xda app-developers app
this seems to be the landing page but it is still not updated as of yet. http://droiddoes.verizonwireless.com/devices/droiddna
Still hasn't gone up 12am pst is 3:00am est which it's 3;15 now so dunno
Sent from my HTC6435LVW using xda premium
The sales rep said you enter your email and a unique bar code is generated and then take that to the Verizon store to receive the free DNA. I don't know if I'll have the time before work, but as guess i can wait till after..... Wouldn't get to much work accomplished with new toy. I am going to ask if the they have any 1.5 firmware phones. Seems like a long shot but someone else was successful in finding one.
Sent from my Nexus 7 using xda app-developers app
I can't locate it. If you do, please post a link. If it turns out to be an error(would hardly be the first time a Verizon store rep was completely wrong) Amazon has the DNA for $20 for new customers and$40 for eligible upgrade.com
Alan ssh
Sent from my Nexus 7 using Tapatalk HD
I just had an online chat with VZW customer service to see if I could confirm the rumor. Here is the result:
"The DNA is free will be free at this time there is a website error so the correct price is not showing up we are working on this now we are very sorry for the inconvenience. It should be fixed later today."
Woot!!
Alan
phew .... I didn't want the internets to come after me
Sent from my Incredible 2 using xda app-developers app
My wife and I went into the ATT store in our neighborhood Saturday for her to pick between a SGS4 and a One, and see if we could get her an early upgrade. She's not due for an early upgrade until July and her Samsung Infuse is not performing well anymore and we wanted to take advantage of their trade-in offer. After waiting for about half an hour and haggling with a sales associate and the manager, the were not convinced and we left empty handed. A co-worker put me up to calling customer service and after explaining the situation and our in-store experience and a brief hold, the rep came back with some awesome news! She was approved to not only let my wife have the early upgrade, but a FREE upgrade to the black 64GB! And just to sweeten the deal, she threw in free overnight shipping!!! We're expecting it to arrive tomorrow. I think i'll keep the black one and let her have my silver 64GB.
All of those TMOUS and VZ subscribers who say ATT has terrible customer service have no idea. I have been with ATT since 2006 and have never needed to call customer service. This is not bad for a first experience!
West exactly did you tell the rep?
Sent from my HTC One X using xda app-developers app
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
ameza001 said:
Thats the funny thing because i didnt even tell her we were treated poorly in the store, but i think thats how she interpreted it. All i said was that my wife's phone is i sad shape and the store would not honor an early upgrade.
Sent from my HTC One using xda pemium
Click to expand...
Click to collapse
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
I came from an Infuse as well. I wish Scott would come over here. I miss my BeanStalk. BTW I came up with the logo for that. Lol.
nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
Click to expand...
Click to collapse
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
nthknd said:
I got the same treatment. I called told them why I needed an early upgrade 30 mins later I got my confirmation email with shipping info.
Att has been great to me.
Sent from my LG-E980 using xda premium
Click to expand...
Click to collapse
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
thinkhope said:
What exactly did you tell them??
Sent from my HTC One X using xda app-developers app
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I simple told the Rep that I need my upgrade 2 months early because my current phone wasn't working for me anymore. she understood my problem and said retention department could help me. Five mins later she came back and said since I was nice and in good standing that she could approve my upgrade and wave my upgrade fee. I need a larger screen due to losing most of my eye sight in an accident she said the only draw back was I'd have to pay for whatever phone I wanted right then . So I told thanks and then spoke with her supervisor letting him know how great she was. Being very decent is the key even if you need to speak to a supervisor ask nicely and erasure the Rep that you understand that she help as much as they could. So I paid for my phone and they shipped it out ocernight. Be patient be pleasant they get ****tiy people calling all the time so it helps to be nice.
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nugzo said:
U just got very lucky. That one experience does not mean all of ATT is that way. Believe me you can call with the same question 5 times and get 5 different answers..been there A LOT with ATT. Go to vegas soon my friend, before your luck runs out
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Co-worker got a similar deal. His problem was that the online system would cancel his order immediately after completing it. It happened twice. He called not to complain, but simply to order the phone and got it free with free overnight shipping. His account was eligible for an upgrade, though.
The store manager has the power to give u an early upgrade within 30 days of the eligible date. Its funny BC some managers will say well it has to be in the same calendar month or ah it's gotta be within 14 days. U got lucky!
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