So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
EESConsulting said:
So I had been enjoying my GameStop preordered prime all day yesterday and half of today. This afternoon I go to turn it on and nothing. No display whatsoever.
It appears to be a display issue as I can plug in the USB cable to my computer and it will mount the storage. I tried using the reset button on the side and nothing. Held down the power button for about 10 seconds and the unit buzzes, the storage is temporarily dismounted, and then it remounts, but no screen.
Not only am I bummed, my wife who bought it for me as a birthday/Christmas present feels bad because she knows how much I was looking forward to it.
Anyone else having any troubles with their units? Anyone have any suggestions? I haven't tried a hard reset yet, but I'm very doubtful it will work.
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Click to collapse
Wow. That sucks. Sorry to hear that. I had an oh **** moment earlier today, I hooked my prime up to my desktop for the first time to move a movie, and the USB plug sparked going into my motherboard and my comp rebooted. And the other end was attached to my prime. This happened to coincide with moving a file over wifi to NAND which brings the prime to a halt. So I thought I had toasted the thing.
TF201 / XDA premium
Follow Up-Called Asus Tech Support
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
Don't know if this might help but check to see if your volume button is stuck in the up position. The buzzing you get and remount sounds like the prime is going into APX mode. I was able to get into APX mode with my prime by holding the VOL up and restart the prime. I get the same thing as you but I'm able to just hold the power button and it reboots normally
Sent from my Photon
EESConsulting said:
So I called Asus tech support and as disappointed as I am, the support call was at decent experience. I was told it would take 10-14 business days for the techs to take a look at it. Of course, I have to foot the bill to get it there, but that is fairly common nowadays. The phone operator was decent enough to expedite my RMA though as he could hear the disappointment in my voice. With an expedite, he said that as soon as it is received in shipping, it will be looked at immediately.
Also, not that this is a surprise to anyone at this point, and as I write this, I guess I'm sort of glad this happened. I was definitely noticing wi-fi issues. As I mentioned in my first post, I had a GameStop pre-order and therefore I likely had one of the units with the wi-fi problem. I thankfully remembered to mention the wi-fi issues in the RMA call, so they will be looking at that as well.
I also mentioned to the operator that since I had ordered this through GameStop, there were some preloaded games that GameStop had put on the unit. He said that he would make a note telling the techs to call if they needed to wipe the system for any reason, otherwise they would send it back with everything intact.
Has anyone found out how we can backup or restore the GameStop bundle if we do need to do a wipe? How about updates for those preinstalled games? I didn't get a chance to see if they were being recognized by the Android Market.
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Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
I've heard in other threads they make you pay the shipping that's whack its their product that's not working after 2 days......on a side note did you try contacting Gamestop since they sold it they may be able to do something for you
Sent from my PG86100 using xda premium
jdbaker82 said:
Your way to nice I would be demanding a new unit not having mine fixed that is ridiculous.
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I agree! Why wouldn't you ask for a NEW one??! I wouldn't tolerate getting it "fixed"
Guys, educate me here.
Isn't easier to get a replacement from Best Buy, Amazon, etc?
Why calling Asus after just few days buying it?
If it happens to me I will be heading to the store where I bought it for an exchange or refund.
I could not sleep knowing I paid for a brand new unit that has to be opened and repaired. Just sayin...
Mines shut down for no reason as well. It was unresponsive for a while and I finally got it started after pressing power and the volume up button. Then a few hours later it shut down again, for no reason. Erg is going on
Sent from my Transformer Prime TF201 using Tapatalk
I called GS just to see what my options were since my gps is not working. They said they would order another for me. I'd try going that route if I were u.
Sent from my Transformer Prime TF201 using xda premium
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
I would not accept anything less than a replacement. Amazon is replacing mine for some pixel/backlight problems.
jzen said:
sold my prime today on CL for what I paid for it. keeping the $99 HP touch pad I bought just to hold me over, turns out to be alot better IMO. snappy CPU, powerful gpu andreno 250.
it currently has more game support aswell and runs them well. also has a great community on xda.
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Click to collapse
Yes it may have all that you mentioned but it won't have ICE CREAM!
ICE CREAM!!!! ICE CREAM!!! The ice cream man is coming!!!
I've got some ice cream, I've got some ice cream. You didn't get none, you didn't get none, cause your tablets on welfare, your tablets on welfare. You can't afford it, you can't afford it. You want some? Psych!!! (Immortal words of --- Eddie Murphy)
RE: Sad Day.
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
You just bought the thing. Now it doesn't work after a day. Don't mess around with RMA. Go to GameStop, return the unit, and either they can provide you an exchange right then, or get a complete refund. If they hassle you, file a dispute with your credit card provider. Then go buy from some place else.
Better yet, let your wife do the returns. Women are just naturally better at getting their way. Bonus points if she's the in-your-face type. Be sure to get the manager of the store to join the party.
Remember: It's your Xmas present. You're not going to let anybody ruin your Xmas. Attitude counts. And lots of spittle.
Sorry to hear. Have a good Xmas! My prime has no issues yet so I'm keeping my fingers crossed.
EESConsulting said:
Believe you me, I'm just about to head to bed and I'm waking up tomorrow morning without the ability to take video of my kids opening presents as I had planned with the Prime. Granted I have other means of doing so, but I was excited to do so on the tablet and I've been chomping at the bit for this unit since I first heard about it.
I'm VERY disappointed that I'm out the tablet after only 1 1/2 days. I'm soooo bummed! The reason I called Asus tech and started the RMA process was due to the fact that I figured I didn't have much of a choice. It's either have this unit fixed and wait 10-14 Business days, or get GameStop to order a replacement and wait 4-7 weeks. I did ask if I would still have the 1 year warranty and the operator said I would. (I asked because I know some companies say tough luck after the first repair. I would have been climbing the walls if Asus said tough luck!) I admit, I'm a bit of a "satisfaction now" kind of person-I simply figured that 10-14 Business days was my fastest option to having the tablet back in hand.
Unknown_owner, thanks for the tip. I'll check the volume button.
Skeptikal, Did GameStop give you any kind of ETA? Or were you simply willing to wait no matter how long it takes?
BiGMERF, I see it is working again as you sent your message from your Prime. Where did you get your tablet? Has it happened again?
Thanks all! At least there is some "therapy" in talking about the experience with XDA members
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No, sorry. I didn't even get into that with them on the phone. I am banking on software fixing the GPS issue. If not I will explore the possibilities then. Really sorry yours isn't working as it should. I hope it gets worked out quickly in your favor!
Sent from my Transformer Prime TF201 using xda premium
That really bites I'd be so pissed! I would demand a new one not just a fix. Mine takes a while to boot with some screen flickers in the process. I better not have the same issue coming on. What a way to ruin your mas. I'm so sorry. But being only two days I'd get a new one not a fix. After a month yeah a fix would be warranted but not two days.
Dead Prime
Yup, mine's dead as well. I got it today, used it for a couple of hours and went out, leaving it to charge. Got home, restarted at 100% battery and now it's dead. Thanks ASUS, real glad I took and chance on your tablet! Very impressed...
The best way to see if your Prime is dead (speaking to everyone with this problem) is holding just the power button down for at least 20 seconds. And also, plug it in. If you have an orange or a green light, that is a good thing.
Related
Anyone know what the return policy for gamestop is? Tablet purchased on friday, opened today (Sunday). Experiencing horrible bugs and overall unhappy with the device ... at this point I would prefer a full refund. Much rather wait for the "nexus tablet" which will most likely beat this tablet in every way possible both hardware and software wise.
Exchange only.
Sent from my Transformer Prime TF201 using xda premium
As far as I know, if you open it you're not getting a refund.
Exchange only IMO is stupid. Its a faulty product in my eyes , and no exchange will fix it. How else would u know this without opening it
Throw it on craigslist, you will get atleast full money back and maybe even a profit.
Sent from my Galaxy S2
Put it on eBay or CL. What you're considering faulty others seem fine with.
I wonder if i can melt the plastic wrap back on... technically it was already opened when they installed stuff on it in store ...
chris61292 said:
Anyone know what the return policy for gamestop is? Tablet purchased on friday, opened today (Sunday). Experiencing horrible bugs and overall unhappy with the device ... at this point I would prefer a full refund. Much rather wait for the "nexus tablet" which will most likely beat this tablet in every way possible both hardware and software wise.
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Click to collapse
I just got home with my ATP/dock and turned it on to make some video's to upload to youtube and post here. I installed the update.
With over half a battery charge left it restarted out of nowhere. I said uhhhh ok. Then I started to play Riptide GP and it stutters every now and then for about 2 to 3 seconds....WTF. I'm currently on hold with the manager who is pissed off at me, trying to see what he can do about a refund. I've only had this thing for about an hour.
Is anyone else experiencing stuttering in Riptide GP and random restarts?
skygunner27 said:
I just got home with my ATP/dock and turned it on to make some video's to upload to youtube and post here. I installed the update.
With over half a battery charge left it restarted out of nowhere. I said uhhhh ok. Then I started to play Riptide GP and it stutters every now and then for about 2 to 3 seconds....WTF. I'm currently on hold with the manager who is pissed off at me, trying to see what he can do about a refund. I've only had this thing for about an hour.
Is anyone else experiencing stuttering in Riptide GP and random restarts?
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If you can get a refund let me know, so i have some leverage to return this POS
Wifi problems, light leaking, freezes ... etc
It took me less than five seconds to find the Gamestop return policy on their web site, so why are you asking this question? Do you want someone to make it all better?
Bye.
chris61292 said:
If you can get a refund let me know, so i have some leverage to return this POS
Wifi problems, light leaking, freezes ... etc
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The manager said the best he could do is give me a call tomorrow. I'm about to leave to go to the store and get my money back. Hopefully someone will post some good advice soon to fix the problems I'm having. Aesthetically my unit is perfect
Sent from my iPad 2
skygunner27 said:
The manager said the best he could do is give me a call tomorrow. I'm about to leave to go to the store and get my money back. Hopefully someone will post some good advice soon to fix the problems I'm having. Aesthetically my unit is perfect
Sent from my iPad 2
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What problems are you having? I haven't got my prime in yet, but I had an original transformer and a xoom so pretty comfortable with honeycomb, I might be able to help you out.
Sent from my Galaxy S2
skygunner27 said:
I just got home with my ATP/dock and turned it on to make some video's to upload to youtube and post here. I installed the update.
With over half a battery charge left it restarted out of nowhere. I said uhhhh ok. Then I started to play Riptide GP and it stutters every now and then for about 2 to 3 seconds....WTF. I'm currently on hold with the manager who is pissed off at me, trying to see what he can do about a refund. I've only had this thing for about an hour.
Is anyone else experiencing stuttering in Riptide GP and random restarts?
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Click to collapse
You definitely have a dud. No random restarts, and riptide/shadowgun run great on mine. I would expect a new unit from them. Amazon didn't hesitate to set me up with a replacement order for my screen problems.
tbns said:
You definitely have a dud. No random restarts, and riptide/shadowgun run great on mine. I would expect a new unit from them. Amazon didn't hesitate to set me up with a replacement order for my screen problems.
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Thanks I'm leaving now to try and return it. I opened the other 2 units that had their own defects so there's no other units available for exchange.
http://google.com/search?q=gamestop+return+policy
Yes, Gamestop doesn't have a refund policy per se. That said, its policy is geared to the items it sells, which are mostly software. Hardware is an exception. If you have a defective product and you return it within a few days, you have the right to an IMMEDIATE exchange. If they don't have stock on hand. You have the right to demand a refund.
There are two ways to do this. You can go back on their busiest returns day of the year (either tomorrow the 26th or the 2nd), and make a scene. Refuse to budge until you are satisfied.
If you aren't the confrontational type, which is totally understandable, then whip out your phone and get the whole interaction on video. Get the manager's name and his statement recorded. Make sure it's date stamped. Post it on Vimeo or Youtube. This will be your indelible proof of "a reasonable attempt to return a defective product," if it goes to arbitration. Next, contact your credit card company and dispute the charge. Then, go buy at some place else.
I do not recommend palming your problem child off on some other unwitting buyer. You already have your Xmas messed up. You don't want to ruin Xmas for somebody else. Bad karma and all that.
skygunner27 said:
Thanks I'm leaving now to try and return it. I opened the other 2 units that had their own defects so there's no other units available for exchange.
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I think gamestop is closed today as it is Christmas, might wanna try to return it tomorrow.
Sent from my Galaxy S2
Thanks I'm going to give it a go. It's time to put on my game face
i'm exchanging mine after having lag with the keyboard, light bleed (on the boot screen, but not seen during normal use), and weird issues with the screen flickering and doing this shifting thing up and down. Yesterday, all of a sudden when I would press the shift key on the keyboard, I would hear a hissing noise out of the speaker. Happened three times. Since the store I purchased it from is almost 2 hours away, I am waiting for a call back from the manager to see if they can order me a replacement and have it shipped to the non-tablet Game top where I live.
ravizzle said:
I think gamestop is closed today as it is Christmas, might wanna try to return it tomorrow.
Sent from my Galaxy S2
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The manager opened for 4 hours today to catch up on inventory and to hand out prime reserves. I was able to return it.
skygunner27 said:
The manager opened for 4 hours today to catch up on inventory and to hand out prime reserves. I was able to return it.
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Well congrats and I hope you have fun with your iPad 2. Have a great life!
Now that Asus has officially declared that there is a problem with gps I've decided to return my open TF201 to the GameStop that I bought it from. I've read some posts where folks said thay returned their prime for a full refund with no problem and other posts where a refund was refused. I am currently within the 30 day return period but the unit has been opened.
Does anyone have any advice on how to approach the local GameStop manager. My approach is to be honest, friendly and persistent. What response should I expect?
Don't return it over a GPS how many other devices do you have that have GPS cell phone check! Tom Tom check! Ect... Lol don't do it!
Sent from my PC36100 using Tapatalk
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
Returned mine for a full refund...cash no less. I didn't speak with the manager I just went to the desk and told them since they didn't have any in stock for an exchange I wanted a refund. No questions asked and they didn't even open the box. After I got the cash I went back to my car to get them the charger and cable lol
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
adiliyo said:
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
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Click to collapse
That's what I was thinking. And mine does say gps on the box.
Hate returning stuff
Well guys, I'm one of those people who hates to return stuff. But damn it, I don't think it's right for asus to be removing the GPS description and acting like it's nothing. I know some of you are saying you've successfully returned it. Anyone out there who wasn't successful? Cause I'm thinking of taking it back. GPS is not important to some people, it is to me and I want my 500 dollar tablet to work. I wouldn't even care if asus would fix this problem.
Axe-08 said:
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
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It's actually listed on Gamestop's own website as having GPS...
Yeah - I don't see why you should have any problem returning it - the GPS is included, and it's defective - plus, as already stated in this thread, they won't have stock to issue you an exchange...
asus hasn't said they are giving up on GPS, they are saying that GPS performance will never be excellent due to the design of the prime, because of that they are going to stop marketing the feature so that people won't try to buy it as a standalone GPS unit, but they will continue to make it work as best as it can.
we'll see what that ends up meaning over the next weeks/months, while mine gets a real finnicky lock on sats, it works well enough for what i generally need it for, which is opening google maps and seeing how to get somewhere or where some place is, which means i am connected to wifi, which means the a-gps works well enough to position me to accomplish that.
but i digress. i am also curious if anyone has been refused a refund by gamestop, because there is no way i would find that acceptable as a customer. no refund on opened video games makes sense, but if they try to push it on hardware, that's just bull****.
I'm waiting for ICS to come out and see if it fixes issues I'm having. If not then return it, repurchase SGT10 1 at Costco. I will then have 90 days to consider buying another prime or whatever next best thing to come out within the 90 day return policy.
Issues:
Screen brightness often times fluctuates under power saving mode, brightness lowest lvl.
Random shutdowns and takes several tries to get it to turn on.
Web browsing: Web pages sometimes flickers.
Sent from my Transformer Prime TF201 using Tapatalk
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
doeboy1984 said:
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
Click to expand...
Click to collapse
When you say "now I have to find another one", are you planning on getting another TF201?
Yes I am getting another TF201. I just ordered one from BB a few minutes ago. Lets hope that I don't get another dud! I really like the tablet, but mine had a few issues, no gps what so ever, minor screen bleed and no serial number. So I figure I give it another shot, if not then I will sell my TP and dock on CL/eBay. To let you know when I talked to my GS I acted like I wanted another one, which I do, and said that if you can't guarentee that I will have one on your next shipment that I would like a refund. I don't like having a defective item just sitting here and not being able to do nothing because you don't have any in stock. He said he had to get clearance from his district manager to do so. I let him do his thing and called back today and was told I could return it for a refund. That basically what I told him in a nutshell.
I felt very fortunate last week when HHgreg apparently priced the prime incorrectly for $399.00. I immediately ordered one online and my local store had it in stock. First thing I did when I opened it up was to check for the ICS update and it started downloading it. My battery was at about 27% when the update started downloading and at around 20% when I attempted to install. After the install was complete I had the same issue as many others in that the screen banding was happening and so I called HHgreg to see if I could exchange it. The reason I mention battery % was that I had read somewhere that if the update was completed on a low battery that it could cause the issue that I experienced. They had one more in stock and allowed me to exchange. The next one I received was one with the serial number issue that would not even recognize there was an update available. I am now waiting on my third tablet to arrive but wandering if I should keep it. I hate to take it back seeing I got it for 349.00 after the 50.00 coupon but I dont see to many comments of people who are having no issues and are completely satisfied with the tablet. Please comment if its possible to have a prime that is functioning properly.
I also purchased my TP from HHgregg for 399. but i waited before I upgraded to ICS. I was nearly charged or i might have been fully charged. But the only Issue is my gps. wifi works from 35- 40 feet from the router anlong with my other 3 device's I use in my house. Been playing agry birds for hours not problem at all. Only once did it show that Baning issue when I started using the camera after the 4th picture it started. I shut the app down and restarted the prime. No problems using the camera app again so far. Never had a screen issue either. Ialso tested the wifi with my home router and my htc sensation how spot. both work fine.
todds67 said:
I felt very fortunate last week when HHgreg apparently priced the prime incorrectly for $399.00. I immediately ordered one online and my local store had it in stock. First thing I did when I opened it up was to check for the ICS update and it started downloading it. My battery was at about 27% when the update started downloading and at around 20% when I attempted to install. After the install was complete I had the same issue as many others in that the screen banding was happening and so I called HHgreg to see if I could exchange it. The reason I mention battery % was that I had read somewhere that if the update was completed on a low battery that it could cause the issue that I experienced. They had one more in stock and allowed me to exchange. The next one I received was one with the serial number issue that would not even recognize there was an update available. I am now waiting on my third tablet to arrive but wandering if I should keep it. I hate to take it back seeing I got it for 349.00 after the 50.00 coupon but I dont see to many comments of people who are having no issues and are completely satisfied with the tablet. Please comment if its possible to have a prime that is functioning properly.
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Click to collapse
I love mine, it works BETTER after ICS and it's your own fault you got impatient and borked your first one. Us with working Primes don't come on here and *****.
We just watch everyone else and try to help when we can. Maybe it's karma that the second one didn't work...cuz you screwed up your first one.
So respect the equipment. Either way if you wait or don't, it's a nice tablet.
willowwave,
your probably right , I was very anxious to update because I've been using an Acer Iconia for a couple of months now and was really looking forward to the update. Has nothing to do with respect for the equipment, whatever that would mean, just didn't know it would cause an issue with the update. Really I'm not trying to *****, I've just read so much negative and not enough positive about the tablet. Thanks for your letting me know that yours is working perfectly. By the way, I do not believe in Karma, I would say its more likely providence.
willowave said:
I love mine, it works BETTER after ICS and it's your own fault you got impatient and borked your first one. Us with working Primes don't come on here and *****.
We just watch everyone else and try to help when we can. Maybe it's karma that the second one didn't work...cuz you screwed up your first one.
So respect the equipment. Either way if you wait or don't, it's a nice tablet.
Click to expand...
Click to collapse
It's not his fault that he got two units that wouldn't update correctly. While it's true that it's best practice to do upgrades either plugged into the mains or fully charged, if the tablet didn't actually run out of charge in the middle of the update I don't see how that could affect anything.
todds67 said:
willowwave,
your probably right , I was very anxious to update because I've been using an Acer Iconia for a couple of months now and was really looking forward to the update. Has nothing to do with respect for the equipment, whatever that would mean, just didn't know it would cause an issue with the update. Really I'm not trying to *****, I've just read so much negative and not enough positive about the tablet. Thanks for your letting me know that yours is working perfectly. By the way, I do not believe in Karma, I would say its more likely providence.
Click to expand...
Click to collapse
Todd don't listen to him you did nothing wrong I updated to ICS as soon as I got my new one from HHGrregg with 20% battery life and it works perfectly fine with no lockups something is different in some Primes making this happen we just don't know what that is until Asus owns up to it.
PrimeTimeBro, thats good to hear, I really want to keep the device but unfortunately I've received two bugged devices. Hope that the next one is solid.
I had no problems with my TP during or after ICS install. There are other problems - but they had nothing to do with the firmware update.
No problems here.....other than dropping off my desk and cracking the screen in 2 places.
DAMN IT ALL TO HELL!!!!!!
Not your fault.....you just got 2 bad ones. I updated mine at 20% and have had no issues. Just return it and get one that works.....350 is still a lot to pay for a tablet that can't be updated.
I have returned two as well. Both had screen issues. I am still hoping to get a good one. I ordered two just in case this time from best buy. If i get 4 bad tablets I'm not sure what I will do... I really wish another company had the nice matching docks. I suppose i would continue this until either best buy bans me from buying more or the tf700 is released and i start the process over.
Don't worry, you will get one. Just keep returning them if there is problems. Asus will not tighten qc if people keep problem tablets. I am sure they directly correlate the % they accept as defective during manufacture to the number of returns they get.
I've yet to notice any problems with mine caused by the update. The only problem is that GPS still doesn't work lol but I wasn't expecting it to be fixed either.
EDIT: Forgot to mention the GPS works with WiFi, stuffs, but I can't connect to any satellites. Nothing new lol.
Sent from my Transformer Prime TF201 using XDA Premium.
Evo_Shift said:
I have returned two as well. Both had screen issues. I am still hoping to get a good one. I ordered two just in case this time from best buy. If i get 4 bad tablets I'm not sure what I will do... I really wish another company had the nice matching docks. I suppose i would continue this until either best buy bans me from buying more or the tf700 is released and i start the process over.
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Rofl this is classic I like your thinking
Fully Functional since day 1 with honeycomb. Still fully functional after ICS. WIFI is fine and GPS is shocking. Apart from a slight back light bleed in top right corner everything is great.
I feel sooo fortunate that i have a working Prime after reading pretty much every thread dedicated too faulty devices.
My name is Optimus Prime and I send this message..
one works great before and after the update. if you wanna read more about good devices, just read the Positive Transformer thread on General section.
Gotta admit, you're pretty nice and all, giving Asus so many chances.
I received a Champagne gold unit from Amazon, charged the battery up, connected to my Wifi and got the ICS update notification.
It loaded with zero problems and I have had no problems with it since then.
I cannot say if my TP has GPS issues because I have no expectation of using GPS on a Wifi only product. (.02)
No probs here just had one reboot using some app cant remember what
Just got to get a good case and protector from uk
I did have a few lock ups and random reboots after ICS, but a factory rest took care of all that. No issues anymore.
i still havent updated my hhgregg to ICS due to some games not running correctly. one of which is dead space. Once i finish that then i will probably update and hope i dont run into any issues.
Sent from my Transformer Prime TF201 using Tapatalk
I am very curious about this. I have more and more problems appearing with my Prime and wanted to hold off repairing it until after my trip. But I don't think this will happen.
So the question remains, How long did it take your Prime to come back to you after repairs? Also Include, what was wrong with it.
My current problems are as follows:
1. GPS (like everyone else)
2. Wifi / BT (like most people)
3. Rear Camera - (view finder has artifacts and pictures only save as solid green images.)
4. Battery - My device would sometimes read the stats on the battery and give me a percent. Other times it would suddenly show 0% but still continue to be powered on. And now it always shows 0% but no longer stays powered on since the battery is now drained. The battery no longer charges since it always says 0%. I can not update my firmware since my battery isn't above 15%.
EDIT: Battery does hold a charge, but still shows 0%. Therefore, no firmware updates for me for now. I'm guessing the battery sensor became damaged somehow.
They've had mine for more than 3 weeks now and the status is still "Waiting-[WB5] Wait for Repair\Test\Aging". I'm starting to wonder if I'll ever see it again.
The problem I was having with mine was that it claimed it was docked and acted like it was docked (as the screen orientation wouldn't change and the battery would charge like there was a dock attached) even though I don't even own the dock.
RichardFeynman said:
They've had mine for more than 3 weeks now and the status is still "Waiting-[WB5] Wait for Repair\Test\Aging". I'm starting to wonder if I'll ever see it again.
The problem I was having with mine was that it claimed it was docked and acted like it was docked (as the screen orientation wouldn't change and the battery would charge like there was a dock attached) even though I don't even own the dock.
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That is the fear I have that I will be without a tablet for awhile. Makes you want to buy another tablet to fill that void. Go back to a laptop?? no way!
Got my RMA tonight and shipping it out tomorrow. Wish it luck!
It took 24 calender days or 16 business days for me. ASUS sat on my original Prime for about 5 business days and then decided the repair would take too long. They shipped me a new C1.
On the new unit: WIFI is satisfactory (still dropping off past 30 feet); light bleed and dead pixels are gone (perfect screen) and the GPS is worse than the first one. I'll eventually call ASUS again about the GPS - but I'm sick of them and they're sick of me for now.
Remember to always escalate your calls to the supervisor. The front line people give bad information and don't have permission to see all the case notes. It seems that my case was escalated after 7 business days - ask for that too. And when it gets close to 10 business days - ask for your case to be escalated to head office. In the end, my new prime came from California. (I'm in the Great White North).
Cheers.
****ing_lukin said:
It took 24 calender days or 16 business days for me. ASUS sat on my original Prime for about 5 business days and then decided the repair would take too long. They shipped me a new C1.
On the new unit: WIFI is satisfactory (still dropping off past 30 feet); light bleed and dead pixels are gone (perfect screen) and the GPS is worse than the first one. I'll eventually call ASUS again about the GPS - but I'm sick of them and they're sick of me for now.
Remember to always escalate your calls to the supervisor. The front line people give bad information and don't have permission to see all the case notes. It seems that my case was escalated after 7 business days - ask for that too. And when it gets close to 10 business days - ask for your case to be escalated to head office. In the end, my new prime came from California. (I'm in the Great White North).
Cheers.
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Thanks for the tips. I will keep them in mind. Back to using my good old Captivate. I will keep everyone updated. Should be arriving at Asus tomorrow.
They tell you that they have 10-14 business days to repair your unit. And that is after they check it in.
Mine arrived on a friday at 10am, they didn't check it in until the following Tuesday.
I called and followed up on a regular basis. I was in waiting until the 14th day when the status switched to ready for shipping.
After all that, they simply sent a new one from California. I am supposed to be getting it today. I shipped it out on 1/17.
So follow up on a regulat basis, and be patient. It will be awhile.
Sent from my SCH-I800 using Tapatalk
Update: Today I received a phone call stating that my unit was sent to the wrong facility. So it is now being sent from CA to TX. Then when it is received there it is a 10-14 day turnaround. Thanks for telling me the wrong address.
I'm a little frustrated.
This is for the OP
Now that you have made the hard decision to part with your Prime, and I knoow how difficult that can be especially with an unknown return date. Here is a shameless double post I wrote in another thread about RMA, my experience and a pep talk about staying all over Asus Support until it's on it's way back. If you sit back and wait, it will ikely be a long one. Fortunately for me I had a high level Support Manager before the RMA began. It helps. A Lot.
Though most of us are seriously afraid and unwilling to go the RMA route, it is a viable option. You just need to do it in a way that decreases the odds of getting screwed around. If you look for the RMA thread here on XDA, there are multiple horror stories of tablets sitting, not checked in, for days, in "test" or "waiting for parts for a week or more etc. That reeks of a) SMS is not a good repair center, and b) SMS is overwhelmed with a large number or Prime tablets, thus creating slow turn arounds, and multiple cases "falling through the cracks" How do you avoid this, or as I said, decrease the chances of becoming one of the casualties? Well, like anything else a bit of research goes a long way. Knowledge is power. What I did was, get Gary Key's email (you can send him an email from the first 3 stickies in the Prime General threads, then just note the address (think it's [email protected]) Get EVERY email address of the ASUS support personnel that you can find. BEFORE you send you tablet anywhere, use Asus escalation mailbox, and sned a note, cc everyone on the list, and explain your position. Be diplomatic, but make your displeasure known, in plain terms.
Explain that you do not want to be without the tablet for anything more than a few days, and see what they are willing to offer going in.
Step two, once you RMA the unit, start bothering them for it's return IMMEDIATELY, if not sooner. They offered to overnight mine into the repair center, and by noon the next day when it showed as "not yet received" even though I had a delivery confirmation and the name of who signed, I went right for the jugular: "Problems already" was my subject line or something like that, LOL!
Stay on their case, THEY KNOW that the percentage of broken Prime is too high, and they are TRYING to be proactive about it. You just can't be all "Oh well, they have my unit.. they will fix it I am sure, I hope it doesn't take TOO long", LOL! Multiple guys in the RMA thread were saying stuff like: Well, Gary is trying to help, I don't want to piss him off" ???? Why not? You are 100% entitle to piss off any and everyone you want to until you are satisfied with your purchase.
Other guys were saying: "I was told they would call me in 48 hours... If they don't I will call again..." Bull ****ing ****!!!!! You call them daily, hourly... CONSTANTLY until you are given what you need.
My RMA was back in my hands on the 5th day from sending it in. A brand spanking new prime, opened and tested. Is it perfect? Pretty close. In fact, it is as perfect as I think this design is capable of. Sent it Monday. Had new Prime in my hands Friday morning. You should expect, nay DEMAND the exact same thing. And you know what? If you do, you will get it. I promise you that. Just don't lie down and be a sheep, waiting to see what Asus is gonna do. Asus is going to do the absolute least that they can get away with. That's the point. Just don't let them get away with it, otherwise you are a willing victim.
There. Pep talk over... Rant over (for a bit) The Prime must be one of the most polarizing bit of new tech to roll in the last year, for sure.
Wow, that was a petulant post. Wah wah.
I live near the facility that Asus uses for these repairs. I just dropped mine off minutes ago and pretty sure it was a manager type that took it out of my hands. Fyi, this company does repair work for more than Asus. So they may very well be busy as hell. It was a nice looking facility. Anyway, I will update this post when I get it back. Until then....
Sent from my PC36100 using XDA App
Update: Dropped it off myself yesterday around noon, they just updated the status to wb5 waiting...
SmartAs$Phone said:
Asus is going to do the absolute least that they can get away with. That's the point. Just don't let them get away with it, otherwise you are a willing victim.
.
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Wow. I wish I had seen this before I sent mine in.... Everything you said is EXACTLY the b/s I've been dealing with since they received it on 1/30/12.
WB5 waiting........
My transformer has some crazy screen issue they can't figure out so I haven't even be able to use a TFP at all, ever...... Still a virgin to ICS and it has been eating at me since I had to send it in.
Sent from my SAMSUNG-SGH-I997 using Tapatalk
Of course they will do as little as they can get away with. Asus has to pay SMS Infocomm to repair their products. None of this is free for them. Which is why they should be learning the lesson of releasing a more finished product. However, I would love to know what Asus tells SMS about fixing these, i.e. emails or meetings.
Update: No update from the repair center.. But, on Friday, Gary did message me back saying he would try and get this figured out for me. ASUS website still doesn't show it being received so I will probably give them a good call later today after work.
It took mine 2 weeks, and they just replaced it.
Update: I was emailed yesterday telling me either they will send a replacement or just give me a full refund for whatever I paid for the device. Today, I had the official email telling me that the easiest thing to do at this time was to give me a full refund and that they would be sending me a check within 5 days. I guess it's good because I paid $600 for the 16GB version so I guess now I can just get the 64GB version with my refund.
So it took 3 weeks, to give me a result.
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
I think you just got a good one.
I've had my prime since launch, got it from Best Buy, and i've never had one issue with it. GPS, WiFi, BT, and everything else works flawlessly. I do maybe have a "weaker" signal according to the bars on the screen, but I've never dropped a connection or had ANY speed issues.
Love my prime.
Cool story bro
This sounds like you think the tablet would be subpar because it was at a Walmart...
Sent from my myTouch_4G_Slide using XDA Premium App
opentoe said:
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
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Good to hear! Asus must be getting its groove on. They must be working out the problems. The prime is one sweet tablet. I have my modded one still working. (for mobile applications... using in one of my vehicles.) But, I want a prime for couch / bedside surf! Walmart is cool about returns too. So If i order online I can easily exchange it a few time.... until i get what i want.
Mod Edit: removed illagal activity post.
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
drvsbsm said:
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
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It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
grneyez said:
It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
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Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
neo1738 said:
Mod Edit: removed illagal activity post.
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mbo1951 said:
Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
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Your welcome.
af974 said:
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
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I'm all for being honest and legit, but if a lot of us are being bent over and screwed by a corporate monster we can never win with what are we supposed to do? Just sit back and let them do whatever they want? We need to stand up for ourselves.
If we aren't getting the appropriate satisfaction or expected support I really would love to know what to do that would give us our satisfaction within our return time policy time? After that return period is over, we are pretty much stuck with what we have.
I already asked Asus very kindly and eagerly if they would keep my RMA unit and just refund me my money because I purchased another prime that is working better turned me down instantly with no regard to my problem. I was backed into a corner like a caged animal with very LIMITED options. Since money doesn't grow on trees for me I'm at a loss on what to do or where to go. Asus doesn't respond to my emails anymore and these "updates" can't fix dead pixels either. I hope people understand where I'm coming from.
Wow! That's messed up. Have you tried explaining your situation to Gary?