Hi everyone. I was wondering if anyone can help me with this issue:
I am stuck in 'Contacting Network...' and can't get out of it.
Here is what I've tried so far:
* I've tried all the basic steps of clearing cache
* Tried reinstalling the ROM
* Tried Flashing via RSD - Both sun-198_7 and the sun-154_5.
* Tried hard reset
* Tried removing the SprintOMADMConnMOPlugin.apk, which skips activation but doesn't allow me to activate the phone. Is SprintOMADMConnMoPlugin.odex a hidden file?
I am currently able to use my Photon as an unactivated device because I took the SprintOMADMConnMOPlugin.apk out of the zip file. It was the only way I could get past the 'Contacting Network..." issue but this doesn't solve problem.
I had the same issue with my first photon and went through EVERY single thing i could possibly find, and also posted on here asking and wasn't able to get it fixed. I finally gave up and dropped $35 and got a replacement from Sprint.. On Photon number 2 now with no issues. Best of luck fixing it! Keep us posted if you get it fixed.
Ok, I managed to get it working again...
Here is what I did:
1. When stuck in "Contacting Network..." I plugged in my USB and connected to my PC then logged into my Motorola Phone Portal
2. Once in, I hit held down the power button on the phone and Airplane Mode finally showed up. (It didn't show up prior)
3. Put it into Airplane Mode & reboot
4. On reboot it will bring you to the activation screen and it will say in short, in have to get out of airplane mode to activate
5. Decline and stay in airplane mode
6. Go into your apps and select sprint zone
7. Activate your phone from the sprint zone. It was ask you about airplane mode and this time you can click OK to activate which will bring you out of airplane mode and activate your phone.
Hope this else anyone else with this issue!!!
Yea, still don't have the airplane mode option here...
This worked for me. Thanks
Hey please help. My phone has also stuck on that. Don't have an Airplane mode setting on power down.
Boot Android into Android no bp. Then you will have the option, you do this by holding power down and volume down at same time and cycling through the list until you find it and then press volume up and it will boot. Then put in airplane mode and reboot normally
Sent from my MB855 using XDA App
w0lf215 said:
Boot Android into Android no bp. Then you will have the option, you do this by holding power down and volume down at same time and cycling through the list until you find it and then press volume up and it will boot. Then put in airplane mode and reboot normally
Sent from my MB855 using XDA App
Click to expand...
Click to collapse
thanks bro. it helped me a lot.
They gave me new phone since sprint tech couldn't fix this issue after 2 hours. I have TEP so next day at my door steps new ( refurbish phone ).
Sent from my MB855 using xda app-developers app
DId anyone try a different radio or changing their libmoto_ril.so in system/lib ? Might fix it.
Great find
Might prove useful
Thanks
Buttery Smooth THS15 Deviled
If you are on sprint, Update prl manually...
Sent from Motorola Photon 4G via Reliance
how to update prl manually?
matriX1218 said:
If you are on sprint, Update prl manually...
Sent from Motorola Photon 4G via Reliance
Click to expand...
Click to collapse
how can i update prl manually? i got over the contacting network but i only have 3g...and 4g is not working so sprint told me to update my prl and profile... but everytime i update it stucks on contacting network... i also cannot connect even on wifi...why is it? before this all happened i just noticed that im not connecting to 4g and i cannot connect to any open wifi.. so i tried master reset and this happened and still not connecting to 4g and wifi...please help
Check to see if you have a directory named /lib in the root of the phone.
Sent from my Slim Photon using xda app-developers app
Related
hello everyone
i am not a US resident and i bought this amazing phone i am using Cellcom Israel Sim card
i just saw the firmware update,the update run smooth but after the reboot i try'd to turn Wifi on
and getting an ERROR.
try'd to reboot the phone - wifi not working
try'd to pull out the battery and restart - wifi not working
the only thing that works is when i restart the phone in AIRPLANE MODE the wifi works
but soon as i turn the AIRPLANE MODE off the wifi disconnected and cannot turn it on again until turn back the AIRPLANE MODE again.
i do not using any data plan connection i dont have any...
try'd factory reset - wifi not working
what can i do??
I had the same thing after update, but my bootloader was unlocked. After locking it, everything worked again.
Maybe it will help you.
enter recovery and wipe chache and data user
Did that fix the wifi??
hodiedodie said:
Did that fix the wifi??
Click to expand...
Click to collapse
didn't fix mine.
I had been able to put phone in "airplane" mode, reboot and get wifi to work. now that doesn't seem to be working...
Really irritating when I am overseas and not going to be back on a us network anytime soon... I was reading on the motorola forum, when it was working, that the issue may have something to do with the phone not registering with the correct network... IDK the validity of that though.
I had the same issues before. It is related to sprint software. The best way is to have the phone rooted and then use titanium backup to freeze an app called sprintomaden or since you are using gsm you can delete all sprint related software in system/app. I am sure you will have no further problem.
Sent from my MB855 using XDA App
hey guys,
having an issue with me phone!
it randomly turns off network connectivity.
eg, disables reception so i can't make calls,sms or use data.
i have tried rebooting phone
i have tried doing factory reset
but it still randomly does this at times.
also when i go into my network settings i get PROCESS.COM.ANDROID.PHONE IS NOT RESPONDING!
so i can't even turn on/fix/choose network!
*edit*
i can sometimes access my network settings without the error but i have now found out that EVERYTIME i reboot the phone my network is disabled on startup and i have to go to network settings, then get the error and force exit then reopen it again and it enables the network!
could anyone share some light?
thanks.
Ahh , old error..
which version are you running on currently...?
Join the Club.
I had 2 Razrs both had the dreaded self power down issue so a manual power on was the only way to turn it back on. One of the phones the 3rd actually just died on its own no batter power nothing. On all the phones I had this network issue, it would be at 4G then when it switches to 2G it actually turns the network off completely and then goes to 2G. It does this on many occasions and sometimes I'm wondering if I'm on a call and signal strength goes down I wonder if I will be cut off. Had all the phones have issues weeks apart and awaiting the return of the 3rd phone from the service center I can't offer much more than what I have experienced so far. What I have found on this phone is that the signal quality isn't great in fact the SG2 I"m using right now on average has a better signal than the Razr. I'm also wondering if the self power down is attributed to the loss of signal, where the phone continues to look for a signal and don't find one and then powers down?
Try to check your smart setting.
Sent from my DROID RAZR using xda premium
dey.santanu2011 said:
Ahh , old error..
which version are you running on currently...?
Click to expand...
Click to collapse
hi, using the latest version i think?
651.73.30.xt310.retail.en.eu
2.3.5
---
i have no smart options enabled.
---
PLEASE HELP SOMEONE!
starscream. said:
hi, using the latest version i think?
651.73.30.xt310.retail.en.eu
2.3.5
---
i have no smart options enabled.
---
PLEASE HELP SOMEONE!
Click to expand...
Click to collapse
XT 310???????????????????
I think its a typo
anyways, I had the problem.. but then I upgraded the baseband to 85P and it is okay now..
If the baseband is correct then, install the application CATLOG and start logging... in case the phone throws the error, catch the data and post it here..
dey.santanu2011 said:
XT 310???????????????????
I think its a typo
anyways, I had the problem.. but then I upgraded the baseband to 85P and it is okay now..
If the baseband is correct then, install the application CATLOG and start logging... in case the phone throws the error, catch the data and post it here..
Click to expand...
Click to collapse
Lol.. yes typo. 910.
Base band is u_03.1c.85p
Alright ill try logging it. Hope i do it right and it works.
Cos as soon as I boot phone there is no network connection and I have to go to network setting for error to come up so hope it catches the necessary info.
Will get back to you.
Thanks.
The 4.3 update of my HTC One got 2.8MB downloaded and then stopped. I let it sit for a couple hours and it didn't change at all. I tried several things to "kick" it into motion, but nothing worked (turning on/off data, etc.).
In a desparate attempt to get it to continue, I restarted my phone (bad choice, I see). Now, when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. No dialogs -- nothing.
Is there a way I can clear out the partial download and reset the state of that process and trigger it to start again?
Thanks for any help!
kamunds said:
The 4.3 update of my HTC One got 2.8MB downloaded and then stopped. I let it sit for a couple hours and it didn't change at all. I tried several things to "kick" it into motion, but nothing worked (turning on/off data, etc.).
In a desparate attempt to get it to continue, I restarted my phone (bad choice, I see). Now, when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. No dialogs -- nothing.
Is there a way I can clear out the partial download and reset the state of that process and trigger it to start again?
Thanks for any help!
Click to expand...
Click to collapse
Mine did the same thing. What I found is that it needs Wifi to complete the download. If you restart the phone and let it see Wifi, it should resume the download without any interaction from the user.
Try this
1. I disabled Power Saver Mode and all the options obviously
2. I turned off the option in the Settings --> Power --> Turned off the sleep mode where the data connection gets cut off during long periods of inactivity after the screen is off
3. Went to Settings --> Wifi --> Advanced and then turned on the option for best WiFi performance
4. Set the screen time out to 10 minutes, try to keep the screen from timing out just in case and dont use your phone while it is downloading
5. Powercycled my Router and Modem
6. Restarted the Phone and tried to update then!
GOODLUCK!
Sent from my HTC One using Tapatalk 4
TriumphGuy said:
Mine did the same thing. What I found is that it needs Wifi to complete the download. If you restart the phone and let it see Wifi, it should resume the download without any interaction from the user.
Click to expand...
Click to collapse
This was exactly the issue! I actually didn't need to restart the phone though. I just enabled WiFi and the download resumed.
Perfect. Thank you soooo much!
That's my problem to
Sent from my HTC One using Tapatalk 2
A different twist for me...
I'm experiencing a similar issue, but with a twist...
After what looked like a successful DL of the OTA 4.3 OS Update on my AT&T HTC One, the actual update never kicked off.
Now when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. You can see the button move, but you get no response, No dialog, Nothing....
Is there a way I can kick off the DL'ed update file or clear out the [possibly corupted?] download and reset the state of that process and trigger it to start again?
The DL happened Thurs Oct 10th 9AM.. I had a similar type hiccup the last Maintenance Update that AT&T / HTC sent out, and waiting 24 hrs cured that... But, as of now, more than 24 hrs later, No Joy!!
Anyone out there have a fix??
Please Advise.
eeadams33 said:
I'm experiencing a similar issue, but with a twist...
After what looked like a successful DL of the OTA 4.3 OS Update on my AT&T HTC One, the actual update never kicked off.
Now when I touch "Check for updates" on the "AT&T software update" screen, it doesn't do anything. You can see the button move, but you get no response, No dialog, Nothing....
Is there a way I can kick off the DL'ed update file or clear out the [possibly corupted?] download and reset the state of that process and trigger it to start again?
The DL happened Thurs Oct 10th 9AM.. I had a similar type hiccup the last Maintenance Update that AT&T / HTC sent out, and waiting 24 hrs cured that... But, as of now, more than 24 hrs later, No Joy!!
Anyone out there have a fix??
Please Advise.
Click to expand...
Click to collapse
Try disabling fastboot and restarting your phone. Mine kinda did that on the maintenance update. Hope it works for you..
Sent from my HTC One using XDA Premium 4 mobile app
smokinmoses said:
Try disabling fastboot and restarting your phone. Mine kinda did that on the maintenance update. Hope it works for you..
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sadly, that did not work for me...
I spoke with the AT&T Support folks and they have indicated that the only way to resolve this issue is to do a Factory Reset.... Ugghh!!
I'm backing up my phone now and seriously thinking of doing just that.. Can anyone talk me off that ledge??
Much Joy!!
smokinmoses said:
Try disabling fastboot and restarting your phone. Mine kinda did that on the maintenance update. Hope it works for you..
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So, being the patient kind of guy I am, I fought back the urge to do a Master Reset, as the good folks @ AT&T told me was the only way to remedy my issue, and instead slept on it....
Lo and behold, 48hrs after the initial failed DL / No Upgrade, I got the "Update available for my Device" pop-up... The DL was a bit faster, at the end the Upgrade kicked off as expected, and all is well...
Patience is one of the most important tools you can keep in your bag-o'-tricks... Good luck to all out there...
Yesterday I noticed that my phone is no longer able to send or receive phone calls.
It's got a good 4G signal and data works, but the "CDMA (3g) Signal Info" in the Advanced Signal Status application is 0%.
I don't know if that zero CDMA signal is normal if you're on 4G, so maybe this is a red herring.
I'm considering trying to ODIN the MK2 Modem onto it. Any other ideas?
You're probably on LTE only mode use an app like phone info to change the radio bands back to lte/CDMA (prl) auto mode.
Sent from my iPad using Tapatalk HD
Flashing the MK2 modem leaves me at state "No Service". This is not an improvement.
It's now asking me to switch to Global mode.
I tried using "Phone Info",
Network Type is 13 (LTE).
Phone Type is 2 (CDMA).
SIM State is 5 (Ready),
OK, any other ideas?
Damn wish I could help this is a weird one. Do you think you did anything before hand that might have affected it?
Just to be clear, when you go to mobile networks settings your network mode is set to CDMA/LTE?
joshm.1219 said:
Damn wish I could help this is a weird one. Do you think you did anything before hand that might have affected it?
Just to be clear, when you go to mobile networks settings your network mode is set to CDMA/LTE?
Click to expand...
Click to collapse
Yup, it's a strange one.
Network mode is LTE/CDMA.
More data - I just plugged in my UK SIM. It came up, asked me to switch to Global mode, and now shows coverage as AT&T UK, which is what it has done in the past. GSM is apparently working OK. Network is AT&T HSPA, Roaming mode.
Power off, re-insert the Verizon SIM. Service says "Emergency Calls Only" due to Global mode.
Switching to LTE/CDMA gives me an "Attention" box saying "Searching for LTE/CDMA" with OK and Cancel buttons.
Pressed "OK" and now, instead of "No Service" it says "Verizon Wireless".However, still no phone calls in or out.
I just decided to use Safestrap to install Hyperdrive, figuring that if it was something corrupt in the base ROM it'd be obvious.
Unfortunately, no luck - it has the same "No Service" problem, and still can't make or receive calls.
I think I've got broken hardware.
For the record: Factory data reset brought it back to life.
I haven't any idea what did this, but I don't care since it's now working and I don't need to stand in line at the vzw store.
k1mu said:
For the record: Factory data reset brought it back to life.
I haven't any idea what did this, but I don't care since it's now working and I don't need to stand in line at the vzw store.
Click to expand...
Click to collapse
If I'd have seen this a few hours ago, could have saved you some aggravation. I've seen on here before where a factory reset was the only thing that seemed to fix this weird issue. Glad you got it fixed. If I remember correctly that user was messing with their apn settings.
Sent from my SCH-I545 using XDA Premium 4 mobile app
I don't mean to hijack the thread, but I had a similar (but not the same) situation yesterday, and hope that I can contribute help to anyone in the future using the search function.
I had fully-functional 4G and 3G but could not make/receive calls. I could even text. The phone showed 3 bars of signal, but when I called a number, it went to the circle with the line through it. The message said something like, "Out of network range". (I was right in the heart of my home city).
I rebooted and it said, "invalid PUK"
Anyway, I ended up taking the SIM card out and reinserting it, and the problem was fixed.
I am using the rooted/deodexed international debloated stock 4.3 rom. I wonder if my next step would be to unlock the SIM.
Anyway, I hope this helps someone....and glad to hear that you got your problem fixed!
Steve
probs
k1mu said:
For the record: Factory data reset brought it back to life.
I haven't any idea what did this, but I don't care since it's now working and I don't need to stand in line at the vzw store.
Click to expand...
Click to collapse
Which restore did you use? sory to bump old thread but I still had this issue after restore- on MK2
mghwater said:
Which restore did you use? sory to bump old thread but I still had this issue after restore- on MK2
Click to expand...
Click to collapse
Did you use Odin?
http://forum.xda-developers.com/showthread.php?t=2578209
That should definitely work.
mghwater said:
Which restore did you use? sory to bump old thread but I still had this issue after restore- on MK2
Click to expand...
Click to collapse
I booted into stock recovery and used that to perform a factory reset.
Forgot about the reset after Odin, thanks-
Unfricken believable this worked, Thank you! I suddenly had the same problem with my S4 from Verizon on MK2 I tried to make calls but I could not get a Dial Tone and it would drop the call all at the same time go to no service mode. It was actually rooted but on stock rom, worked fine for 3 months and all of a sudden I kept dropping signals, rebooting, etc didn't help. I even used Safestrap 3.71 to do a recovery of stock rom to day one stock rom. (When I first got the phone and rooted) AND I did a factory state reset in Safestrap and that did not even fix the problem. I was going to try Odin reset, but I tried the Factory reset using the phone's options by going into "Settings"-->"Accounts"-->"Backup and Reset" and I unchecked data backup and automatic restore as I already had backed up my contacts, etc. using Samsung Kies 3. I just clicked "Factory data reset" and confirmed the options when prompted and after reboot, BAM! everything is working like day one!
My only culprit maybe is that this may have occurred when I tried to do a unlock via Service Mode menu and it screwed up with the Global settings or so and from there it kept asking me if I wanted to switch to global mode. Which it still worked fine for 2 weeks after the service menu mode. What I thought my phone was unlocked, I'm still not sure if the service menu mode method unlocked my phone or not but Factory reset via phone's options works wonders! I was just about to head over to Verizon to help fix my issue.
I have a Droid Incredible 4g LTE on Verizon Wireless, and the past day or so my data connection has not been working. I am able to turn it on, and the 4g icon appears and shows a connection, but when I attempt to access any sort of internet source, I get an "Offline" error message (or whatever that app gives me). I have no idea why this might be happening. I attempted to reset my APN settings but have had no success. Does anyone have any suggestions?
Have you tried rebooting your phone? Also, Try force closing the application and then reload it.
Olycius said:
Have you tried rebooting your phone? Also, Try force closing the application and then reload it.
Click to expand...
Click to collapse
The issue is not just for one app. It is for everything.
I have tried the following:
Reboot
Removing battery and reboot
Remove and replace sim and reboot
Reset APN Settings
Dial *228
and probably more that i don't recall.
downeysyndrome said:
The issue is not just for one app. It is for everything.
I have tried the following:
Reboot
Removing battery and reboot
Remove and replace sim and reboot
Reset APN Settings
Dial *228
and probably more that i don't recall.
Click to expand...
Click to collapse
There was a weird problem with a droid that I used to have with an issue similar to yours. The only way on that phone to get data on it was to try making a call, let it ring, then hang up and try your data again.
Hi,
I can't find anything relevant on XDA for your issue, so I'll have your thread moved to your device section.
Good luck!
IIRC *228 can fry the sim card on a Verizon LTE device have you tried it in a different device? Do you have any modifications from stock?
Sent from my Nexus 5 using XDA Free mobile app